HCA 375 Complete Course

HCA 375 WEEK 1 DQ 1 Management versus Leadership

HCA 375 Week 1 DQ 2 Implementation and Barriers
HCA 375 Week 2 Assignment Customer Satisfaction and Quality Care
HCA 375 Week 2 DQ 1 Measurement
HCA 375 Week 2 DQ 2 Quality and Outcomes
HCA 375 Week 3 ASSIGNMENT
HCA 375 Week 3 DQ 1 Teamwork in Health Care
HCA 375 Week 3 DQ 2 The Impact of Nursing
HCA 375 Week 4 DQ 1 Medical Errors
HCA 375 Week 4 DQ 2 Disclosure and Litigation
HCA 375 WEEK 5 ASSIGNMENT Final Paper
HCA 375 Week 5 DQ 1 Quality Improvement Organizations
HCA 375 Week 5 DQ 2 Accreditation

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HCA

375

Week

DQ

Management

versus

Leadership

After completing this weeks reading answer the following questions:

1. What role does management play in continuous quality improvement?
2. How is managing different from leading?
3. In your opinion, which role is more effective in implementing changes that improve
quality outcomes: managing or leading? Why?

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HCA 375 Week 1 DQ 2 Implementation and Barriers

HCA 375 Week 1 DQ 2 Implementation and Barriers

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HCA 375 Week 2 DQ 1 Measurement

According to Berwick (1996), measurement is only a handmaiden to improvement but

improvement

cannot

act

without

it

(Sollecito

&

Johnson,

p.78).

Do you agree or disagree with this statement? Why or why not? Provide at least three
specific

reasons

to

support

your

position.

Your initial post should be 250-300 words and utilize a minimum of two scholarly
sources from the Ashford University Library, cited in APA format.

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HCA 375 Week 2 DQ 2 Quality and Outcomes

According to Sollecito & Johnson it is more meaningful to analyze outcomes data, as

opposed to structures and processes, because improving outcomes is the end goal of
health

care

services.

After viewing the Defining Quality: Aiming For a Better Health Care System video,
develop a description of quality as it relates to health care; then answer the following
questions
1. How would one go about measuring outcomes based on your definition of quality?
Provide at least three specific reasons to support your position.
2. What role does customer satisfaction play in your definition and outcomes
measurement?

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HCA 375 Week 2 Individual Assignment Customer

Satisfaction and Quality Care

HCA 375 Week 2 Individual Assignment Customer Satisfaction and Quality Care

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HCA 375 Week 3 DQ 1 Teamwork in Health Care

According to Sollecito & Johnson (2013), healthcare organizations have moved away from
focusing on technical expertise to focusing on clinical teams that focus on patients needs
and

organizational

systems

thinking.

After completing this weeks reading, answer the following questions:

Why are organizations focusing on teamwork as opposed to skill acquisition?

How are new health care professionals being trained on systems thinking and
teamwork/collaboration?

Do you think this will make a difference in quality

outcomes? Why or why not?

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HCA 375 Week 3 DQ 2 The Impact of Nursing

After completing this weeks reading, consider the following statement:

Never before has nursing been so important to a health care organization. Nurses are
responsible for upholding the publics trust as well as their health care organizations
reputation

and

its

financial

viability.

Do you agree or disagree with this statement? Why or why not? Provide at least three
specific

reasons

to

support

your

position.

Your initial post should be 250-300 words and utilize a minimum of two scholarly
sources from the Ashford University Library, cited in APA format as outlined in the
Ashford Writing Center.

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HCA 375 Week 3 Individual Assignment

HCA 375 Week 3 Individual Assignment

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HCA 375 Week 4 DQ 1 Medical Errors

According to Sollecito & Johnson (2013), Organizations do not suddenly start making
mistakes. They tend to slide imperceptibly into a set of conditions that produce medical
errors (p. 327). After completing this weeks reading discuss this concept as it relates to
quality patient outcomes. Answer the following questions:
1. In your opinion, do you believe that errors in the hospital setting are inevitable?
Why or why not?
2. If the most frequent type of error is omitting a step in delivering care (Sollecito &
Johnson, 2013, p. 312), would it be better to focus on the individual who omitted
the step or the system in which they work? Explain your answer.
3. What role could being a learning organization play in reducing errors?

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HCA 375 Week 4 DQ 2 Disclosure and Litigation

Complete the weeks reading and view the Safe Patient Project video about Linda: Katy,
TX, then answer the following questions:

1. What was the error(s) in the case presented in the video?

2. Why do you think the error(s) happened? What might the contributing factor(s) be
in this situation?
3. Imagine you are this patients physician and are meeting with the family member
to describe what happened. How would you communicate the error?
4. Do you believe there is a link between how the error was disclosed and the actions
the family member took afterward? Explain your answer.

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HCA 375 Week 5 DQ 1 Quality Improvement

Organizations

After completing this weeks reading, answer the following questions:

1. What is the role and function of the Quality Improvement Organization program?
2. In your opinion, has the quality of health care received by Medicare beneficiaries
improved or declined over time as a result of the QIO program?
Explain your answers and provide concrete examples. Your initial post should be 250300 words and utilize a minimum of two scholarly sources from the Ashford University
Library, cited in APA format.

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HCA 375 Week 5 DQ 2 Accreditation

Accreditation is a formal process wherein a health care organization is deemed credible
by an external organization. Standards of practice are used to assess the credibility.
According to Sollecito & Johnson (2013), health care professionals, have been known to
be skeptical about the purpose, value, and benefits [of accreditation].

After completing

the weeks reading, answer the following questions:

1. In your opinion, why are some health care professionals skeptical about the
accreditation process? Explain your answer.
2. What role, if any, does professional certification play in the accreditation of an
organization?
3. How could you describe the role that accreditation plays in continuous quality
improvement to increase buy-in for the process from members of the health care
team?

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HCA 375 Week 5 Individual Assignment Final Paper

HCA 375 Week 5 Individual Assignment Final Paper

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