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Installation Guide
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Verify that you have the most current version of this document from www.hvacpartners.com or your local Carrier
Important changes are listed in Document revision history at the end of this document.
CARRIER CORPORATION 2015. All rights reserved throughout the world. i-Vu is a registered trademark of Carrier
Corporation. BACnet is a registered trademark of ASHRAE. All other trademarks are the property of their respective
owners.
The contents of this guide and the associated Carrier software are property of Carrier Corporation and its respective
licensors, and are protected by copyright. For more information on the software and licensing, see the About section in
the software's Help menu.
The content of this guide is furnished for informational use only and is subject to change without notice. Carrier
Corporation assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational
content contained in this guide. This document contains no technical data controlled by the EAR or ITAR.
Contents
What is an i-Vu Pro system? .................................................................................................................................... 1
A typical i-Vu Pro system ..................................................................................................................................1
i-Vu Pro tools ......................................................................................................................................................1
Before starting the i-Vu Pro application and your system ..................................................................................... 3
Step 1: Install Tools and have documentation ready......................................................................................3
Step 2: Install device managers and routers ...................................................................................................3
Step 3: Use Network Service Tool V to ensure hardware is communicating on the CCN network ..........4
Step 4: Get your systems ready ..........................................................................................................................5
i-Vu Pro v6.0 client, server, operating system, and database requirements ....................................................... 6
i-Vu Pro client requirements ............................................................................................................................6
i-Vu Pro server requirements ...........................................................................................................................7
Operating system and database requirements ...............................................................................................7
Installing the i-Vu Pro application ......................................................................................................................... 11
Using the i-Vu Pro v6.0 application ....................................................................................................................... 13
Use SiteBuilder to begin setting up your system .......................................................................................... 13
To create a new SiteBuilder database ............................................................................................... 13
Installing and setting up databases ............................................................................................................... 14
PostgreSQL 8.4 or 9.4 on Windows for the i-Vu Pro v6.0 system ................................................. 14
MySQL 5.6 on Windows for an i-Vu Pro v6.0 or later system ........................................................ 16
SQL Server 2012 R2 and 2008 R2 on Windows for the i-Vu Pro system ..................................... 20
Options for running the i-Vu Pro system ..................................................................................................... 25
Running i-Vu Pro Server without connecting to controllers .............................................................. 25
Switching i-Vu Pro Server to a different system ................................................................................ 25
Running i-Vu Pro Server as a Windows service.......................................................................................... 25
Running i-Vu Pro Server ................................................................................................................................. 25
To start the i-Vu Pro system ............................................................................................................. 26
To send a message to logged in operators ........................................................................................ 26
To log off an operator .......................................................................................................................... 26
To shut down a system ....................................................................................................................... 27
Setting up i-Vu Pro client devices and web browsers .......................................................................................... 28
Setting up and using a computer with an i-Vu Pro system ...................................................................... 29
Using a tablet with an i-Vu Pro system........................................................................................................ 29
Setting up and using a web browser to view the i-Vu Pro interface ....................................................... 31
To set up and use Internet Explorer ................................................................................................... 31
To set up and use Mozilla Firefox ....................................................................................................... 32
To set up and use Google Chrome ..................................................................................................... 33
To set up and use Safari ..................................................................................................................... 35
System Management ................................................................................................................................................ 36
Update the equipment library .......................................................................................................................... 36
To back up a system ......................................................................................................................................... 38
Communicating using PuTTY ........................................................................................................................... 39
Communicating using HyperTerminal ............................................................................................................ 41
Document revision history ........................................................................................................................................ 43
run preconfigured and custom reports on energy usage, occupant overrides, and much more
Third-party integration
Use...
To...
ViewBuilder
SiteBuilder
To...
EquipmentBuilder
Alarm Pop-up
Receive a message on any networked computer that is running the iVu Pro Alarm Notification Client application
Virtual BACview
View and change property values and the controller's real time clock
Snap
AppLoader
Field Assistant
Insert the Tech Tools DVD into your computer and wait until the Installation screen appears. If this screen
does not appear, open My Computer and double-click Tech Tools.
Click the utilities you wish to install. Depending on how security and permissions are configured on your
Windows computer, you may need to right-click the executable file and select Run as Administrator. For
example, to install Tech Tools, right-click i-Vu_Tools_6.0_windows_setup.exe and select Run as
Administrator.
NOTES
Some utilities such as the BBMD tool and BACScope are not installed on the hard drive, but run directly from
the DVD.
Documentation is not copied to the hard drive. We recommend that you copy the Tech Tools DVD to a folder
on your hard drive. This ensures that you have the documentation and utilities when you need them.
Configure BACnet device instance and network number using PuTTY or Hyperterminal connected to the Rnet
or S2 port. See Communicating using PuTTY (page 39) or Communicating using Hyperterminal (page 41).
Connect the 3-terminal connector of the Network Service Tool's USB to CCN Converter to Port S1 on the i-Vu
device manager.
Carrier USB to CCN converter
(Port S1)
Net+ (Pin 1)
Net- (Pin 2)
Launch Network Service Tool and connect to the i-Vu device manager. Each i-Vu device manager defaults
to Gateway functionality and has a CCN address of 0, 1.
CAUTION Every CCN device must have a unique CCN address on the CCN network! Do not use Bus 0,
Element 238, as it is automatically assigned to the i-Vu Pro web server.
Find the device manager at 0,1 using Address Search and change the device managers CCN address as
desired.
NOTE We do not recommend leaving a device managers CCN address at 0,1, because this is the address
that it defaults to when formatted.
Access the Service Configuration Table IP_CONF to enter the following configuration options:
NOTE A static IP address is required, as DHCP is not supported.
Host IP Address - enter the device manager's IP address, provided by the LAN administrator (allowable
entries for xxx.xxx.xxx.xxx: xxx is a decimal number between 0 - 255)
Subnet Mask - enter the device manager's IP address, provided by the LAN administrator (allowable
entries for xxx.xxx.xxx.xxx: xxx is a decimal number between 0 - 255)
Default Gateway - enter the IP Gateway's IP address, provided by the LAN administrator (typically a
router on the Ethernet LAN).
Select 0 if this device manager is the Gateway. (NOTE Only 1 Gateway is permitted per system.)
If using the router as a Bridge, enter CCN/Ethernet Gateway IP (the IP address of the i-Vu device manager
that is configured as the Gateway). This is the same address that was entered in the Host IP address for the
CCN Gateway.
NOTE Record the IP address of the Gateway, because you need it to install your i-Vu Pro system.
6
Repeat the above steps for every i-Vu device manager used in the CCN system.
Have the IP address of the external Gateway, if you are not using the USB CCN Adapter.
Have a list of all of the devices at your job site, along with the name of each device, the bus and element
numbers, and their respective locations.
For a retrofit project, which is already using CCN global and network schedules, you must have a list of all
existing CCN schedule numbers, systems using global and network schedules, and all global schedule
masters.
Verify that each device has a unique element number because duplicates will not install correctly.
CAUTION Do not use Bus 0, Element 238. It is automatically assigned to the i-Vu Pro web server.
BACnet
1
Create a list of all of the i-Vu Open routers and controllers at your job site, with their BACnet Device ID's, IP
addresses (where applicable), BACnet network numbers, and the physical location of all devices.
Verify that every router has a unique address because duplicates will not install correctly.
See i-Vu Pro Help for more information about setting schedules in the i-Vu Pro interface.
Windows
Mac OS X
(Apple Mac only)
Safari v6 or later 3
Google Chrome v23.0 or later
Mozilla Firefox v21.0 or later
Web browser
Tested tablets
iOS
Safari v6 or later
Apple iPad 4, 5
Windows RT
Microsoft Surface 4, 5
AndroidTM
Best performance
If an additional NVIDIA graphics card is available, manually switch the graphic card setting in MAC OS
X to use that card.
If not, use GoogleTM ChromeTM v23.0 or later.
Most of the tablets listed do not support plug-ins (Java Runtime Environment, Flash, PDF reader, etc.) so
some i-Vu Pro add-on applications and other features may not work. The Surface Pro with IE 10 Desktop
does support plug-ins.
Touch functionality on tablets not tested by Carrier may or may not work with the i-Vu Pro application.
Use at your own risk.
i-Vu Pro v6.0 client, server, operating system, and database requirements
For this
size
system...
Instances of
equipment and
devices 1
Physical Points
and Display
Objects
Passmark
Total
Score 2
Passmark
Singlethreaded
Score
RAM
Minimum/
Recommended
JVM Memory
Minimum/
Recommended
Operating
system
Small
0 - 250
0 - 1000
2000
800
4 / 4GB
1 / 1GB
32 or 64-bit
server 3
Medium
250 - 1000
1000 - 5000
3000
1000
4 / 8GB
2 / 4GB
64-bit server
Large
1000 - 10,000
5000 - 50,000
5000
1400
6 / 12GB
4 / 8GB
64-bit server
Huge
more than
10,000
more than
50,000
6500
1600
16 / 16GB 4
12 / 12GB
64-bit server
Total number of pieces of equipment in the SiteBuilder Geographic tree plus the number of device instances in the SiteBuilder
Network tree.
If using 32-bit, you cannot use more than 1.2GB for the JVM.
For a huge system with minimal user activity, the average piece of equipment or instance device requires approximately 300KB
of server RAM. Contact Carrier Technical Support for server sizing recommendations.
i-Vu Pro v6.0 client, server, operating system, and database requirements
Database
Operating
systems
supported
Speed
Supports
multiple
servers
Dynamic
defragmentation
Database
replication
Notes
SQL Server
2012 Express
R2 and 2008
Express R2
Windows
(32-bit only)
Fast
No
Yes
Yes
SQL Server
2012 R2 and
Server 2008 R2
Windows
(32 + 64-bit)
Fast
Yes
Yes
Yes
MS Access
Windows
(32 bit only
Slow
No
No
Yes
MySQL 5.6
Windows
Fast
Yes
No
Yes
PostgreSQL 8.4
and 9.4
Windows
Fast
Yes
Yes
Yes
i-Vu Pro v6.0 client, server, operating system, and database requirements
Database
Operating
systems
supported
Speed
Supports
multiple
servers
Dynamic
defragmentation
Database
replication
Notes
Apache Derby
Windows
(32 + 64-bit)
Slow
No
No
Yes
NOTE To install any i-Vu Pro application on a Windows operating system, the installer must log in to
Windows as a user with Administrator-level access control settings.
UPGRADE NOTES
If your system uses MSDE and you upgrade to v6.0 or later, we recommend that you permanently
migrate to a different type of database as soon as possible because you will no longer be able to:
MS Access, MSDE, and SQL Server Express are not available on a i-Vu Pro 64-bit installation. If your
system uses one of these databases and you want to upgrade to the i-Vu Pro v6.0 or later 64-bit
version, you must migrate your database to a different type of database before upgrading.
for 1 week
for 1 month
for 3 months
for 1 year
1 minute
800 kB
3.5 MB
10 MB
42 MB
5 minutes
160 kB
700 kB
2.1 MB
8.5 MB
15 minutes
54 kB
230 kB
700 kB
2.8 MB
1 hour
13 kB
58 kB
174 kB
700 kB
For example, a system with 2000 points archiving at 15 minute intervals for one year will require as much as
5.6 GB (2000 x 2.8 MB) disk space.
i-Vu Pro v6.0
Installation Guide
i-Vu Pro v6.0 client, server, operating system, and database requirements
NOTES
To limit disk space required for trend storage, archive trend data only for important system points.
If your archival requirements are 5 GB or greater, you should consider using a separate server for the
trend database.
If you use a separate trend database server, you can run the i-Vu Pro application on a Microsoft
operating system with any or all of its databases on non-Microsoft operating systems. But, you cannot
run the i-Vu Pro application on a non-Microsoft operating system and connect to Microsoft database
products. So, if you have Apache Derby, Access, SQL Server, or SQL Server Express databases, the
i-Vu Pro application must be running on Windows8 or 8.1.
64-bit installation - MS Access is not available on a 64-bit installation. If you are upgrading an existing
system, see the i-Vu Application Upgrade Guide for details.
If you have Windows Server 2012 or Windows 8, you must download WinPCap. If you haven't already,
download the latest version from WinPcap http://www.winpcap.org/news.htm.
USB Link driver - If your computer does not already have the CP210x driver for the USB Link, a prompt to
install it will appear. You must install it before you connect the USB Link to your computer. If needed, you
can get the latest driver from
http://www.silabs.com/products/mcu/Pages/USBtoUARTBridgeVCPDrivers.aspx.
For more technical details, see i-Vu Pro v6.0 client, server, operating system, and database
requirements.
Click Install i-Vu Pro.and the Setup Wizard starts, unless you have a 64-bit computer.
If you are using a 64-bit computer. a prompt asks if you want to install the 64-bit version of i-Vu Pro.
Click OK to begin the 64-bit installation. Click Cancel to install the 32-bit version.
NOTE the 64-bit version does not support MS Access.
In the Setup Wizard, click Next, check I accept the agreement and click Next again.
On the Product License screen, check Browse to a different license, and select the site license.
NOTE You can select the default license, but a prompt appears every few minutes in the i-Vu interface
to remind you to apply your site license.
NOTE If running on Windows Server 2008 R2, verify that there are no Failed to Update errors in <logs >
launcher.txt>.
Click the Windows Start button, then select All Programs > Accessories.
Press Enter.
Press Enter.
If you need the Print Alarm Action, the i-Vu Pro Service must run under an Administrator account, not
the Local System account.
If using an Administrator account, ensure that the password for this account does not expire.
Enter the password for a user who is a member of the Administrator Group on that computer.
Click the Windows Start button, then select All Programs > Accessories.
Press Enter.
Press Enter.
Enter appropriate values in each of the New Database fields. See table below.
Click Next.
If you selected a MySQL, PostgreSQL, or SQLServer Database Type, enter the Database Connect
Strings, Login and Database User info. See table below. Then click Next.
Click Next.
Field
Notes
System Name
Enter the name for this system that will be displayed at the top of the i-Vu Pro
navigation tree.
The name of the folder that contains all the system files: i-Vu
Prox.x\webroot\<system_directory_name>
This name is automatically generated from the System Name, but it can be edited. The
System Directory Name must have:
less than 80 characters
only alphanumeric characters, dashes, and underscores
no spaces
Database Type
SiteBuilder automatically creates several files and folder structures for Apache
Derby and Access databases. Do not move or rename system files or folders.
Access, and SQLServer Express are not available in a 64-bit i-Vu Pro
installation.
Select this box to open this system when you start the i-Vu Pro application.
Can i-Vu Pro system files be located outside of the webroot folder?
No. The system folder must be located in the \i-Vu Prox.x\webroot folder. The actual databases may be
located in another location if you are using MySQL, MS SQL Server, or PostgreSQL. See any of the following
topics for more information:
PostgreSQL on Windows (page 14)
MySQL on Windows (page 16)
MS SQL Server 2008 on Windows (page 20)
PostgreSQL 8.4 or 9.4 on Windows for the i-Vu Pro v6.0 system
To set up the databases for a new i-Vu Pro system, complete all 4 steps below.
Download the appropriate PostgreSQL installer from the PostgreSQL downloads page.
If you saved the postgresql-<latest version>-windows.exe file to a machine other than the
PostgreSQL server, move the file to the PostgreSQL server.
On the PostgreSQL server, run the postgresql-<latest version>-windows.exe file to start the
PostgreSQL install.
Enter a password for the service account, then retype the password.
TIP Record the password here for future reference ___________________________.
Enter the port number you wish to use or leave it at the default port of 5432.
Continue the installation process, accepting all defaults until you reach the Finish screen; then clear
the checkbox regarding Stack Builder.
Click Finish.
Go to Start > All Programs > PostgreSQL x.x > pgAdmin III.
Type the service account password that you created in step 1f above.
In the Object browser pane, right-click Login Roles, then select New Login Role.
In the Role name field, type a name (all lowercase) for the user, such as xxx_user; this will be your
Database User Login in SiteBuilder.
TIP Record the role name here for future reference ___________________________.
In the Password field, type a password for the user and re-enter it; this will be your Database User
Password in SiteBuilder.
TIP Record the password here for future reference ___________________________.
On the Role privileges tab, select Inherits rights from parent, Can create database objects, and Can
create roles.
Click OK.
In the Object browser pane, right-click on Databases, then select New Database.
In the Name field, type a name for the database such as xxx_main; this will be your Database
Connect String Instance in SiteBuilder. Record the name below.
In the Owner field, select the Role name you created in Step 2e.
Click the Privileges tab, select the All checkbox, then click Add/Change.
Repeat steps a-d to create the Alarms, Trends, and Audit Log databases.
NOTE Database names are case-sensitive and must be 18 characters or less in length.
TIP Record the database names here for future reference:
Main
___________________________
Alarms
___________________________
Trends
___________________________
Audit Log
___________________________
Select Make this the default system for i-Vu Pro if you want the i-Vu Pro application to
automatically run this system each time it starts.
Enter the Database Connect String information for each i-Vu Pro database and the Database User
information. See table below.
Click Finish.
NOTE To change Database Connect Strings for an existing system, select the Modify database connection
parameters in the File > Open dialog box, then click Next.
Main Database Connect String:
Server
localhost if the i-Vu Pro application and the database are on the same
machine
The name or IP address of the machine that the database is on if different than the
i-Vu Pro application
Port
Instance
The name that you gave the i-Vu Pro database in step 3b.
Database User:
Login
Password
NOTE If the 4 i-Vu Pro databases do not reside under the default instance of SQL, then the instance name
must be specified under the Instance column. The syntax for specifying the instance name of the SQL server
is <Database>;instance=<instance name>. For example, if the SQL instance name is hvac, the
syntax for the Instance field for the main database called i-Vu Pro_Main would be i-Vu
Pro_Main;instance=hvac.
Download the appropriate MySQL Community Server 5.6.25 > MySQL Installer MSI from the MySQL
Downloads page.
On the MySQL server, run mysql-<latest version>-<operating system>.msi to start the MySQL install.
Select the following in the Available Products column and then click on the arrow to move them to
the Product/Features column:
MySQL Server 5.6.24 x86 or -x64 (use x86 for 32 bit operating systems)
Connector/J5.1.35 -86
Click Next.
If there are entries in the Check Requirements window, click Execute and follow the Install Wizard
for each application, until all of them are completed.
NOTE When all applications are installed, the Execute button disappears.
Click Next.
In the Installation window, verify that the 3 products from step f are listed and then click Execute.
When the Status column shows all items as Complete, click Next, then click Next again.
If the site requires a specific TCP port, enter this port number in the Port Number field.
Click Finish.
In the product Configuration window, click Next, and then click Finish to complete the MySQL
installation and to launch MySQL Workbench.
Click + next to MySQL and enter a connection name, such as the name of your server.
TIP Record the connection name here for future reference ________________________.
In the list of connections on the Workbench, double-click your new connection to open.
In the Name field, type a name for the database such as xxxmain, which will be your Database
Connect String Instance in SiteBuilder. Record the name below.
TIP Record the connection name here for future reference ________________________.
Repeat steps f-h to create the Alarms, Trends, and Audit Log databases.
NOTE Database names are case-sensitive and must be 18 characters or less in length.
TIP Record the database names here for future reference:
Main
___________________________
Alarms
___________________________
Trends
___________________________
Audit Log
___________________________
Click Apply.
Under Schema, select Selected Schema and then select the Main database schema you added in
step 2e.
Click OK.
Select the row you added in the Users and Privileges table, then click Select "ALL" under the
privilege check boxes.
Click Apply.
Repeat steps g through j to give the database user privileges to the Alarms, Trends, and Audit Log
databases.
Copy the mysql-connector-java-5.x.xx-bin.jar to thei-Vu Prox.x\database-drivers folder under the iVu Pro install folder.
Select Make this the default system for i-Vu Pro if you want the i-Vu Pro application to
automatically run this system each time it starts.
Enter the Database Connect String information and the Database User information for each i-Vu
Pro database. See table below.
Click Next.
Click Finish.
NOTE To change Database Connect Strings for an existing system, select the Modify database connection
parameters in the File > Open dialog box, then click Next.
Database Connect Strings:
Server
localhost if the i-Vu Pro application and the database are on the same machine
The name or IP address of the machine that the database is on if different than the iVu Pro application
Port
Type 3306.
Instance
The name that you gave the i-Vu Pro database in step 2e.
Database User:
Login
Password
Open the MySQL Installer - Community under Start > All Programs > MySQL.
SQL Server 2012 R2 and 2008 R2 on Windows for the i-Vu Pro system
SQL Server versions currently supported are 2012 R2 and 2008 R2.
1
If you do not already have MS SQL installed, install the 2012 R2 and 2008 R2 and any applicable SQL
service packs. For instructions on how to install any version of SQL Server, go to
http://msdn.microsoft.com/en-us/library/default.aspx and, in the Search window, type Install <your SQL
Version >. Select Authentication Mode - Mixed Mode during setup and enable TCP/IP on port 1433.
NOTE As you install MS SQL Server 2012 R2 or 2008 R2, you must select certain options to use with iVu Pro. For all other options, you may keep the defaults or select your own values. Select the following:
Authentication Mode - Mixed Mode (Windows Authentication and SQL Server Authentication)
NOTE The password you specify grants extensive privileges.
If already installed, you must have selected Authentication Mode - Mixed Mode during setup and have
TCP/IP enabled on port 1433.
If you are the database administrator and TCP/IP is not enabled on port 1433, or you are unsure of the port,
follow the procedure below, 'To enable TCP/IP on port 1433'; then proceed to Step 1.
NOTE If you have not purchased and set up a SQL database system but are planning to use SQL Server
Express, be aware that it is not recommended for systems over 10 GB. To set up the Express database,
download the appropriate installer with Tools. Install the program and follow the instructions below. Record
your SQL Administrator information here:
User name
___________________________
Password
___________________________
Click Start > All Programs > Microsoft SQL Server <your SQL version> > Configuration Tools > SQL
Server Configuration Manager.
Select Protocols for <server instance> where <server instance> is the SQL Server running the i-Vu
Pro application.
Step 1: Connect to the database engine for i-Vu Pro SQL Server
a
If Microsoft SQL is running on the i-Vu Pro server, select Start > Programs > Microsoft SQL Server
> SQL Server <your SQL version> > Management Studio.
If Microsoft SQL is running on a different computer, download the SQL Management Studio and
install it on the i-Vu Pro server.
In the Connect to Server dialog box, select or enter the information using the table below.
Click Connect.
To set up the databases for a new i-Vu Pro system, complete steps 2, 3, and 4 below.
Field
Notes
Server type
Database engine.
Server Name
The address or name of the computer running the SQL Server service. Get from your
database administrator.
Authentication
User name
Password
In the Object Explorer pane, right-click Databases, then select New Database.
In the Database name field, type a name such as xxx_main; this will be your Main Database
Connect String Instance in SiteBuilder. Record the name below.
Click OK.
Repeat steps a-e to create the Alarms, Trends, and Audit Log databases.
NOTE Database names are case-sensitive and must be 18 characters or less in length.
TIP Record the database names here for future reference:
Main
___________________________
Alarms
___________________________
Trends
___________________________
Audit Log
___________________________
In the Object Explorer pane, click the plus sign to the left of Security.
In the Login name field, type in a login name for i-Vu Pro, such as XXX_User; this will be your
Database User Login in SiteBuilder.
TIP Record the role name here for future reference ___________________________.
In the Password and Confirm password fields, type a password; this will be your Database User
Password in SiteBuilder.
TIP Record the password here for future reference ___________________________.
Under Users mapped to this login, select the Map checkbox next to a database name you created in
Step 2.
Under Database role membership for: section, select the following checkboxes:
db_owner
public
Click OK.
Select Make this the default system for i-Vu Pro if you want the i-Vu Pro application to
automatically run this system each time it starts.
Enter the Connect String information for each i-Vu Pro database. See below.
Click Finish.
NOTE To change Database Connect Strings for an existing system, select the Modify database connection
parameters in the File > Open dialog box, then click Next.
Port
Instance
localhost if the i-Vu Pro application and the database are on the same machine
The name or IP address of the machine that the database is on if different than the iVu Pro application
The name that you gave the i-Vu Pro database in step 2b.
NOTE If the 4 i-Vu Pro databases do not reside under the default instance of SQL, then the
instance name must be specified under the Instance column. The syntax for specifying the
instance name of the SQL server is <Database>;instance=<instance name>. For
example, if the SQL instance name is hvac, the syntax for the Instance field for the main
database called i-Vu Pro_Main would be i-Vu Pro_Main;instance=hvac.
Database User:
Login
Password
In the i-Vu Pro Server application, select Server > Change Active System.
Select a different system (it must be in the webroot folder) and mode.
Click Select.
Click Start > All Programs > i-Vu Pro x.x > i-Vu Pro Server.
TIP If you run the i-Vu Pro Server application as a Windows service, your computer can
automatically start the application every time the computer starts. See Running i-Vu Pro Server as a
Windows service (page 25).
Verify that your web browser is set up to display the i-Vu Pro interface. See Setting up a computer and
web browser to view the i-Vu Pro interface (page 28).
Type the i-Vu Pro server's address in the web browser's address field.
NOTE You can type http://localhost if i-Vu Pro Server and the web browser are running on the
same computer.
Type a message.
Click OK.
On the i-Vu Pro Server Current Users tab, right-click the operator, then select Log Off User.
Click Yes.
Press Ctrl+M.
Click OK.
In the i-Vu Pro Server application, select Server > Shut Down.
Windows
Mac OS X
(Apple Mac only)
Safari v6 or later 3
Google Chrome v23.0 or later
Mozilla Firefox v21.0 or later
Web browser
Tested tablets
iOS
Safari v6 or later
Apple iPad 4, 5
Windows RT
Microsoft Surface 4, 5
AndroidTM
Best performance
If an additional NVIDIA graphics card is available, manually switch the graphic card setting in MAC OS
X to use that card.
Set the monitor's screen resolution to a minimum of 1024 x 768 with 24- or 32-bit color quality
Mac only
NOTE The instructions below are for a Mac OS X 10.8. Other versions may vary slightly. See your computer's
Help if necessary.
Computer settings
To change setting...
On a MacBook
Click the drop-down list that points to the mouse's right-click button,
then select Secondary Button.
The instructions in Help are for a Windows computer. For instructions that include the Ctrl key, replace Ctrl
with Command. For example, replace Ctrl+click with Command+click.
Web browser
Tested tablet*
iOS
Safari v6 or later
Apple iPad
Windows RT
Microsoft Surface
AndroidTM
* Touch functionality of tablets not tested by Carrier may or may not work with i-Vu Pro. Use at your own
risk.
i-Vu Pro v6.0
Installation Guide
All tablets
The action paneTouch and hold the item for several seconds.
A tree itemSelect the item first, then touch and hold the item for several seconds.
To clear the browser's cache, see Setting up and using a web browser to view the i-Vu Pro interface
(page 31).
iPad
The Jump To feature on a Logic page does not work in Safari on an iPad due to way Safari handles
JavaScript on secondary tabs.
A i-Vu Pro feature that opens a pop-up window on a computer (for example, Global Modify) will open in
a new tab in Safari.
NOTE Some of these features will present the message This site is attempting to open a pop-up
window. Select Allow to continue.
iOS restricts access to a file system so i-Vu Pro features that upload or download files on a computer
client are disabled on an iPad. This applies to the following configuration features:
Configure > Edit Existing or Add New (views, control programs, screen files, drivers)
Import clipping
System Settings > General > Source Files > Export or Import
System Settings > General > Logs > Download
System Settings > Security > Permissions > Add
System Settings > Daylight Saving > Import
System Settings > Add-ons > Install Add-on
License Administration > Browse
Update (patches, service packs, drivers, language packs, graphics libraries, help)
Reports saved as XLS
iOS does not support plug-ins (Java Runtime Environment, Flash, etc.) so some i-Vu Pro add-on
applications will not work on an iPad.
Pinch-zoom works on individual frames, instead of the whole screen. This means you can zoom and
scroll the navigation pane and action pane separately.
The Surface RT and IE 10 or 11 Metro do not support plug-ins (Java Runtime Environment, Flash, PDF
reader, etc.) so the following features will not work.
If browser text is too small, use Ctrl + to increase Internet Explorer's zoom level, then reload the page.
Google Nexus
The Nexus does not support plug-ins (Java Runtime Environment, Flash, PDF reader, etc.) so the
following features will not work.
Setting up and using a web browser to view the i-Vu Pro interface
To set up and use Internet Explorer
NOTES
The instructions below are for Internet Explorer 9. Other versions may vary slightly. See your web
browser's Help if necessary.
If the menu bar is not visible, right-click on the window's header, and then select Menu bar.
Tools > Internet Options > General > Browsing history > Settings button
Tools > Internet Options > Security > Custom Level button. Under
ActiveX controls and plug-ins, set the following:
Varies
To...
Do the following...
Start a new web browser session. Select File > New Session.
Click Delete.
The instructions below are for Mozilla Firefox v21.0 on a Windows operating system. Other versions
may vary slightly. See your web browser's Help if necessary.
If a message appears in the i-Vu Pro interface that includes the checkbox Prevent this page from
creating additional dialogs, DO NOT check this box.
To set in Firefox...
To set in Firefox...
Enable JavaScript
Add-ons Manager
Select Tools > Add-ons. On this page, you can enable/disable installed
add-ons such as:
To...
Do the following...
Tools > Options > Advanced > Network > Cached Web Content > Clear
Now
Start a new web browser session. Select File > New Private Window.
The instructions below are for GoogleTM ChromeTM v23.0. Other versions may vary slightly. See your web
browser's Help if necessary.
If a message appears in the i-Vu Pro interface that includes the checkbox Prevent this page from
creating additional dialogs, DO NOT check this box.
On a computer
Web browser settings
Enable pop-ups
To...
Clear browser cache
To set in Chrome...
1
Click
Select Settings.
Do the following...
1
Click
On a Google Nexus
Web browser settings
Enable JavaScript
Settings > Advanced > Content Settings > check Enable JavaScript
Enable Cookies
Settings > Advanced > Content Settings > check Accept Cookies
To...
The instructions below are for Safari v6. Other versions may vary slightly. See your web browser's Help
if necessary.
We recommend that you do not run Safari in full-screen mode. If you do, i-Vu Pro pop-ups will open fullscreen, covering the main application window.
To set in Safari...
Enable JavaScript
Enable Plug-ins
Preferences > General > uncheck Open "safe" files after downloading.
To...
Do the following...
Start a new web browser session. Select Safari > Private Browsing.
Then select File > New window.
On an Apple iPad
Web browser settings
Enable JavaScript
To...
Do the following...
System Management
System Management
Update the equipment library
The i-Vu Pro SAL files update your i-Vu controllers. The SAL libraries contain control programs, graphics,
drivers, screen files, and other important controller data.
Carrier periodically provides updates, which include enhancements and bug fixes.
NOTES
The library update only changes default graphics. If you have edited your graphic in ViewBuilder, it is not
updated.
The last digits in the SAL library name are the release date of the library.
All of the SAL files will not necessarily have the same <date> revision.
To ensure that your installation is running the latest software, we recommend that you check Control
Systems Support http://www.hvacpartners.com/ for updates. Download the latest SAL files and apply
them to all new installations.
If you are changing to an older SAL file than the current one being used, a warning asks you if you are
sure you want to apply an older version.
There are currently 6 SAL files used by the i-Vu Pro v6.0 application:
NOTE Keep copies of the latest libraries in a safe place. In the event of a system restore, the updated .sal file
must be reapplied.
Check current SAL library version
1
Click Current Libraries (.sal) to view the current SAL libraries and their revision date.
NOTE Expand Current Libraries (.sal) to see the current SAL libraries and their revision. Compare them
to what you downloaded from the Carrier support website (http://www.hvacpartners.com) to determine if
any of them have been updated.
i-Vu Pro v6.0
Installation Guide
System Management
Click
and browse to the updated .sal file that you have saved on your computer, select
the file, and click Open.
Click Continue.
Click Close.
NOTE These changes are not applied to the controllers until you have updated routers and controllers.
Select the router that you wish to update in the navigation tree.
If the database contains 2 or more routers, you must check Change for all control programs of this type
in the Controller section.
Click Update. A message appears Changes the driver and screen file to use the current library version.
Continue?
NOTE If more than one router exists, the additional routers are listed below the Update button.
Click OK.
Click Accept.
Double-click the controller in the navigation tree or right-click and select Configure .
If you have multiple controllers of the same type, enable Change for all control programs of this type?.
Click Update under Controller. A message appears Changes the control program, view, driver and screen
file to use the current library version. Continue?
Click OK. When the message Updated to the library version xx. appears, click Close.
In the navigation tree, select the CCN device manager associated with the controllers that are to be
updated.
Select the Devices tab and re-scan any controllers that need to be updated by checking Rescan
Controllers Selected Below for Configuration Changes and clicking Start Scan.
System Management
Select the site level in the navigation tree and then select the Downloads page.
If you wish to apply the new SAL file to your entire system, you can use this page to compare to your
navigation tree and verify that you have selected all of your routers and controllers for download.
NOTE Only the CCN Gateway and device managers require download, so the CCN controllers/equipment
will not be listed.
A network's controllers download in the order shown. To change the order, select a controller(s), then
drag and drop or click Move to Top or Move to Bottom.
EXCEPTION If a controller's router requires a download, it will download first regardless of its position on
the Download page.Click the Start button.
NOTES
Use Ctrl+click, Shift+click, or the Select All checkbox to select multiple controllers.
See To download from the Downloads page in Help for more details.
To back up a system
The type of database your system uses determines the method you use to back up the system.
System Management
Set the baud rate for ports S1 or S2 on the i-Vu Open Router or i-Vu Open Link
Retrieve a Modstat
NOTE Use Network Service Tool V to set the CCN baud rate and configure IP settings for an i-Vu CCN Router
or i-Vu Link.
PREREQUISITES
CAUTION If multiple controllers share power but polarity was not maintained when they were wired, the
difference between the controller's ground and the computer's AC power ground could damage the USB Link
and the controller. If you are not sure of the wiring polarity, use a USB isolator between the computer and the
USB Link. Purchase a USB isolator online from a third-party manufacturer.
1
Connect the laptop to the local access port of the controller, ZS sensor, or an SPT sensor using the USB
Link cable(s).
NOTE If using a USB isolator, plug the isolator into your computer's USB port, and then plug the USB Link
cable into the isolator.
3
To change a router's IP address, subnet mask, or default gateway, set its IP Address DIP switch to
Assigned.
Start PuTTY.
System Management
Under Options controlling local serial lines, enter the following settings:
Field
Value
Replace X with the computer's port number that the USB Link Kit cable is
connected to.
NOTE To find the port number, select Start > Control Panel > System >
Device Manager > Ports (Com & LPT). The COM port number is beside
Silicon Labs CP210x USB to UART Bridge.
Speed (baud)
115200
Data Bits
Stop Bits
Parity
None
Flow Control
None
To take an action, type number number of the action, then press Enter.
If you changed a value, type 1, then press Enter to restart the controller.
10 Close PuTTY.
i-Vu Pro v6.0
Installation Guide
System Management
Set the baud rate for ports S1 or S2 on the i-Vu Open Router or i-Vu Open Link
Retrieve a Modstat
NOTE Use Network Service Tool V to set the CCN baud rate and configure IP settings for an i-Vu CCN Router
or i-Vu Link.
PREREQUISITES
CAUTION If multiple controllers share power but polarity was not maintained when they were wired, the
difference between the controller's ground and the computer's AC power ground could damage the USB Link
and the controller. If you are not sure of the wiring polarity, use a USB isolator between the computer and the
USB Link. Purchase a USB isolator online from a third-party manufacturer.
1
Connect the computer to the local access port of the controller, ZS sensor, or an SPT sensor using the
USB Link cable(s).
NOTE If using a USB isolator, plug the isolator into your computer's USB port, and then plug the USB Link
cable into the isolator.
2
To change a router's IP address, subnet mask, or default gateway, set its IP Address DIP switch to
Assigned.
Start Windows HyperTerminal located under Start > Programs > Accessories > Communications.
NOTE This option is not available in Windows v7 or later. You can download it from the Internet.
In the Connect to dialog box, set the Connect using field to ComX, where X is the number of the
computer's Com port that the USB Link cable is connected to, then click OK.
System Management
In the Com Properties dialog box, set the Port Settings for your local access port, then click OK.
Port Setting
Value
Data Bits
Parity
None
Stop Bits
Flow Control
None
From the main HyperTerminal screen, press Enter to view a router configuration screen like the one
below.
To take an action, type number number of the action, then press Enter.
If you changed a value, type 1, then press Enter to restart the controller.
Close HyperTerminal.
Topic
Change description
Code*
12/11/15
C-TS-RR-E-KG
7/29/15
X-TS-CI-E-EA
C-TS-CI-E
C-TS-CI-E
C-TS-CI-E
X-TS-CI-E-EA
X-TS-TA-O-BREA
X-TS-CI-E-EA