LISTENING

You are going to hear a telephone conversation between Philippe

Charpentier
and An Mei Tan. An Mei Tan calls from Singapore to finalise the
arrangements for
Philippes visit there in two weeks.
Listen and fit the activities below into the timetable. Write the number of
the
activity in the correct place in the timetable. The first one has been done
as an
example.

0) Arrive in Singapore
1 Visit Asian Trading Corporation
2 Travel to Kuala Lumpur
3 Meet Mr Makhoub
4 Leave for Jakarta
5 Return to Paris
6 Which of the tasks below have not been done yet? Tick the
boxes in column 1.
7 Which tasks are Philippes responsibility? Tick the boxes in column 2.
Listen again and tick the boxes. One answer is marked for you as an
example.

Exit test (General review)

LISTENING
A

Listen to Claudia, Max and Paul talking about training. Complete the information.

Track 8

Training budget:

(1) e 11,000__________________

First type of training suggested:

(2)__sales________________

Second type of training suggested:

(3)___management_______________

First possible schedule mentioned:

(4)____one- week______________ intensive course

Second possible schedule mentioned:

(5)__one day________________ per week, over

several weeks

Listen to the conversation again. Decide if the sentences are true or false.

Track 9

6f

Max argues in favour of management training.

7f

Paul complains that the training budget is too small.

8t

There isnt enough money for both types of training this year.

9t

They decide that they will offer one type of training this year.

10 f

No one likes the idea of the Mondays-only schedule.

LISTENING

Track 08

1 You will hear Roger Tremain asking his manager if he can go on a training course. Listen to
the conversation and complete this chart (15) with details of the course Roger wants to
attend. You will hear the conversation twice.
1 Type of course

sales treining___________

2 Location (town or city)

___north london_________________

3 Starting date

____16th octuber________________

4 Duration of course

______two weeks______________

5 Cost (course only)

_______1990 eu_____________

Track 08

2 Listen again and mark these statements true (T) or false (F).
Rogers manager says that
6

the course is a good one.

Roger can take time off to do the course before Christmas.

there is enough money in the budget to cover costs up to 2,500.

___f__

Roger is a good employee who will benefit from the training.

____t_

10

Roger should put all the details in writing.

READING

_t____
__f___

____

Choose the best answer.

59 This newspaper article reports
a) that Yves Saint Laurent is thinking of retiring.
b) that Yves Saint Laurent has decided to retire.
c) the official announcement of Yves Saint Laurents retirement.
d) public reaction to Yves Saint Laurents retirement.
60 Mr Berge said that Yves Saint Laurent retired because
a) he had sold his business.
b) he wanted to live abroad.
c) there was no place for haute couture in the modern world.
d) he had reached 65 years of age.
61 Yves Saint Laurent said that his career success
a) began to develop when he was thirty years old.
b) was due to good luck in his early years.
c) was due to hard work.
d) was due to the fact that he had no competition.
62 His last show at the Pompidou Centre was designed to
a) be artistic and creative.
b) be the best of his whole career.
c) show designs from his whole career.
d) show mainly informal clothes.
63 Yves Saint Laurent said that

a) clothes are as important as architecture.

b) he was also interested in furniture.
c) he was happy with the current trends in the industry.
d) he was proud that his work made a big impact on fashion in the
last century.
64 Yves Saint Laurent
a) looked strong and healthy.
b) answered lots of questions.
c) didnt say anything about his reasons for closing his business.
d) stayed in his seat until the end of the conference.
65 Wraps up (in the headline) means
a) continues.
b) regrets.
c) develops.
d) ends.
66 To bankroll (line 24) means
a) to give funding.
b) to give financial advice.
c) to act as a financial manager.
d) to negotiate with the banks.
67 Feels less and less at ease (line 37) means
a) finds the work more difficult.
b) is increasingly uncomfortable.
c) feels more and more tired.
d) feels more and more angry.

READING
10 Read the article and complete each gap (6165) with one of these words (ae).
a) messages
b) newspaper
c) warning
d) information
e) industries

Message on sensitive e-mails is not getting through

When new employees start at Goldman Sachs, one of the first things they are told is that they
should not put anything in an e-mail that they wouldnt want to read in the __B________61.
Dont complain about colleagues. Dont discuss sensitive deals. Dont say bad things about the
competition. If you want to do those things, they are told, use the phone or talk to someone in
person.
The same ____C______62 has been repeated across the corporate world for years, but the
message never seems to get through. Sensitive e-mails and instant messages continue to turn up
in public.
It seems that no matter how often they are told, employees continue to see workplace e-mails as
casual, private exchanges that no one else will read. The ePolicy Institute, which conducts
research and advises companies, recently carried out a survey of 416 companies. The survey
showed that only 42 per cent of companies conduct any formal training regarding e-mail usage.
Instead, they rely on written policies that are often not read.
Simply telling workers to be more careful is not enough. Some companies are now using
advanced software that can block potentially embarrassing messages from leaving a corporate
system.
Proofpoint, an electronic security company, offers software that monitors _____A_____63 as
they arrive and depart to detect potentially dangerous words or phrases. Keith Crosley, Director
of Market Development for Proofpoint, says heavily regulated _____E_____64, such as financial
services and health care, are among his companys best customers. Kawasaki Motors uses the
software to make sure no one leaks its motorcycle designs. The software ensures that personal
data such as credit-card numbers and medical histories are encrypted and monitors the
disclosure of confidential corporate _____D_____65.
Our systems can be trained, Mr Crosley says. You can show it examples Here are my new
car designs. Here is my internal phone list and not let those messages go out.
The problem is that the software can occasionally block important e-mails that are not sensitive.
Customers are not very tolerant of that problem, Mr Crosley says.

11 Choose the best answer to each question (6670).

66

There are several kinds of sensitive information that shouldnt be included in e- mails.

Which one doesnt appear in the article?

a) complaints about people you work with
b) trade secrets
c) employees names
d) bank-account details
e) credit-card details
67

If they want to discuss sensitive deals, Goldman Sachs employees are told not to
a) use the phone.
b) use e-mail.
c) talk to a person inside the company.

68

According to an ePolicy survey, most companies

a) use special software to block sensitive messages.
b) organise training programmes to instruct employees how to use e-mail.
c) send only written instructions about using e-mail.

69

Proofpoint is
a) a kind of software that monitors e-mails.
b) a company that specialises in electronic security.
c) an institute that advises companies on security.

70

Which word is used in the article to mean the same as sensitive?

a) casual
b) instant
c) embarrassing

READING
Read the article and decide if the statements are true or false.
51

According to the article, family-run businesses can expect more long-term success than
ones that arent owned and run by families.

52

Only a small percentage of UK firms are family-owned.

53

About one-sixth of the UKs GDP comes from family-owned businesses.

54

More than two-fifths of private-sector workers are employed by family-run businesses.

55

One family-run UK company has been in business for more than 335 years.

56

According to the article, there are far more disadvantages to family-run businesses than
there are advantages.

57

One of the main challenges faced by family-run firms is the conflict between the needs of
the family and the needs of the business.

58

Family-run businesses usually suffer because of the familys emotional commitment to the
business.

59

Relatives are often given a job in a family business even when there are many more
qualified people available to do the work.

50

Non-family workers in a family-run business are usually less committed than people who
work in companies that are not family-run.