CONTENTS

Executive Leadership Coaching

Leadership Coaching One on 1
Team Coaching 1 On Ten
First 90 Days
Become a Coach for yourself or your company

Business Communication
Communication Excellence
Conflict Management
Intelligent Negotiation Skills
The Power of Influence
Persuasive Presentation Skills
Creativity and Innovation Workshop
Customer service Excellent

Leadership Development
Self Leadership and Personal Mastery
Leading High Performance Teams
Leadership For Managers
Managing Performance

Self Development
Self Leadership and Personal Mastery
EXECUTIVE
LEADERSHIP COACHING
 EXECUTIVE
LEADERSHIP COACHING

Leadership Coaching
One on One
"Who exactly seeks out a coach?
Winners who want even more out of life."
Chicago Tribune
Why do you need an executive coach?
Answer: A coach can help you to get to a place you
would not have got to on your own or will help you
get there much more quickly.
Coaching and Executive Coaching Outcomes
The destinations that executive coaching can help
you reach include:
1. Greater self-awareness
2. Improved communication to self and others
3. Creating the mindset required to succeed
4. Being prepared for the next level of seniority
5. Managing personal and professional a significant return on the coaching investment. Our
relationships (including politics) coaches are members of the Met-Coach Federation
(MCF) and are skilled in it's key competencies and
6. Coping with stress and complex decisions uphold the ethical standards.
7. Developing a clear vision with specified goals
and milestones
8. Develop Leadership Competencies A Coaching Assignment
An executive coaching assignment typically
The Right Executive Coach lasts 3, 6 or 12 months and includes:
At The New Leader we use a cognitive behavioural • An initial meeting to ensure appropriate
methodology known as Meta Coaching for all chemistry and coaching objectives
coaching and executive coaching assignments. • A meeting with immediate supervisor.
The Meta Coaching process enables us to identify • A review of 360 feedback survey
the coachees' motivation strategy and explore the • A psychometric personality profile
frames of mind required to make lasting behavioural • Face to face or phone coaching for between
changes. Once the desired outcomes or behaviours 1 to 2 hours/session
are observed, the executive coach will reinforce and • E-mail support
test these behaviours for further improvement. • Work sheets and reading assignment
Our certified executive coaches understand the • A final report
business world in which our client's operate and Contact us now to find an executive coach
are able to have meaningful dialogues that ensure that meets your requirements.
Leadership Coaching
One on Ten

FOR TEAM’S
THAT WANT
TO WORK AT
THEIR BEST
BUILD AND MAINTAIN
THE HIGHEST LEVELS
OF TEAM PERFORMANCE.
Our Team coaching provides leaders for each issue, leading to the development of easy to
and their teams with: implement targeted actions that actually deal with
the real issues.
• Online assessment tool – measuring 19 key
dimensions of team effectiveness.
• Immediate identification and prioritisation of key
team issues
Team Coaching One on 10
• Step by step guidance in identifying the underlying
causes of key team issues
Assignment includes:
• Coaching for the development of focussed actions • An initial meeting to ensure appropriate
chemistry and coaching objectives & A “One
• The ability to track the implementation of your
on Ten Diagnostic” Introduction
team’s actions and your over all team improvement
Our online Team effectiveness profiling diagnostic • Face to face team coaching :
scans 65 key components of team effectiveness. 7x 3 hour - sessions
Team issues are quickly identified. Whilst many of • E-mail support
these issues may not be new to you, One on Ten
• Work sheets or suggested reading
provides additional value. It helps team’s get down
to the root causes of these issues. This is the most • A final report
difficult stage of addressing team issues – causes are Contact us now to find an executive coach that
not always clear. One on 10 takes leaders and their meets your requirements.
team’s through a step by step causal analysis process

Maximising The First 90 Days
A First 90 Days Coaching
Assignment includes:
• An initial meeting to ensure appropriate
chemistry and coaching objectives & a “3
Step Day 1 Toolkit” Introduction
• Face to face or phone coaching :
7x 1.5 hour - sessions
• E-mail support
• Work sheets or suggested reading
• A final report
EXECUTIVE
LEADERSHIP COACHING
E nabling new leaders to hit the ground running
from day one!
Every newly appointed leader, even the most
senior, wants to demonstrate strong and inclusive
leadership from day one. However, it’s not easy to
make big decisions with an unfamiliar team in an
unfamiliar environment.
New leaders tread a fine line between acting to
early and possibly making wrong and damaging
decisions or waiting and therefore presenting a
hesitating ineffective image. The New Leader’s
“3 Step Day 1 Toolkit” – an internet based software
application – provides the answers. By simply
following the three steps, new leaders develop the
organisational understanding they need to start
making strong and effective decisions within the
first few weeks of being appointed.
The software (and its incorporated applications)
guides leaders through the following steps:
Step 1: Undertake a quick team review. Scanning
software quickly identifies key team issues,
collecting objective unbiased and unfiltered
information about what really matters to the
leader’s team.
Step 2: Use the software to guide you and your
team through the step-by-step analysis of these
issues and the development of appropriate actions,
building team engagement, understanding and
rapport as you do so.
Step 3: Capture actions in the Toolkit’s online
improvement planning software, track and monitor
progress, identify and remove implementation
barriers – drive change.
Leaders can complete the steps in the time frame
that suits them best – often within the first three
weeks.
Become a Coach for yourself
or your company

T he Meta-Coach Training System® is a

powerful Neuro-Semantic coaching
methodology that transcends traditional
Performance Coaching, taking Coach and
client to higher levels - to Developmental and
Transformational Coaching. That is why we
call it 'meta' meaning a higher level. At these
levels profound change occurs naturally and
easily. The result is success and transformation.
Meta-Coach Training is an accelerated coach
training system that supports participants to
move through learning modules, at their own
speed and pace, to culminate in Master Coach
status. It is taught in environments that gives
participants every opportunity to excel - as
Executive, Personal (Life), Organisational and
Self Coaches. A masterful Coach will have
theoretical knowledge and advanced skill in
six crucial processes such as: communicating,
working with the layers of reflexive awareness,
facilitating change, working to implement
action steps to make the change real and
lasting, working systemically with a system,
the human mind-body system, and working
to actualize a person's potentials, talents,
passions, and visions. Because of this the
Meta-Coach Training System draws on the
Cognitive Sciences of Neuro-Linguistic
Programming (NLP) and Neuro-Semantics
(NS), and integrates them into cutting-edge
coaching psychology. Meta-Coaching equips
participants to use the following six leading
edge coaching models:
» Communication - The NLP Communication
Model
» Reflexivity - The Meta-States Model
 EXECUTIVE
LEADERSHIP COACHING

Become a Coach for yourself

or your company

» Change - The Axes of Change Model

» Implementation - The Benchmarking
Model
» Systems - The Matrix Model
» Self-Actualization - The NS Self -
Acualization Model
This comprehensive program ifferentiates
itself from other coaching education by
integrating three key areas of a successful
coaching career:
» Your Self- for personal development and
self-actualization
» Your Coaching Skills - for advanced and
tested skill competency
» Your Coaching Business - for financial
success Being the most advanced
training system in the world, the
modular structure allows you to
process through units or levels of
accreditation right up to the level of
Master Meta-Coach at a pace that suits
you and your lifestyle. It allows you to
complete modules of learning that are
immediately relevant to your life, skills
and/or business.

Contact us at:
+84.8.38464403
to take your first step in becoming a
world class coach!
BUSINESS
CO M M U N I C AT I O N

Communication Excellence
“The way we communicate with others
and with ourselves ultimately determines
the quality of our lives.”
Anthony Robbins
Communication skills are essential for self leadership
and to influence others. Poor communication causes
pain, conflict, loss of relationships, productivity and
profit.
Communication means to create "shared meaning
and understanding" an yet most people define
communication as "getting your point accross".
Communication should be easy, but even when
we all speak the same language and are from the
same culture - misunderstanding and confusion
occurs. In today's global world with people from
different cultures with different first languages all
working together the problem has been amplified.
It is therefore essential that every company has an
effective communication skills training program
because communicating effecively takes real skill.
BUSINESS
CO M M U N I C AT I O N
Communication Skills Training
Communication Excellence is a communication
skills training that equips participants with the
mindset and techniques to create shared meaning
and understanding in the workplace as well as
teaching how to 'get your point accross.'
Communication Exellence is an effective foundational
program for all employees and especially supervisors,
sales people, customer service and those who work in
teams. Effective communication skills can overcome
'silo mentality' or 'them and us' thinking.
Participants learn the NLP communication model
that starts with the premise that people respond
not to reality but to their internal mental map of
reality. With this realisation we learn to listen more
effectively, prepare and deliver our communicaton
more precisely and ask effective questions to check
for understanding.
Communication Excellence
Content Includes:
• Understanding communication dynamics
• Awareness of communication blindspots
• The effect of emotion on communication
• How to read body language
• How to communicate on their wavelength
• Builiding trust and rapport
• Asking precise questions that get to the heart
of understanding.
• The ability to see situations from multiple
perspectives.
• Being a confident communicator
Conflict Management
“Peace is not the absence of conflict but
the presence of creative alternatives for
responding to conflict."
Dorothy Thompson

U p to 30% of a typical managers time is spent

dealing with conflict ( Thomas, K and Schmidt, W)
and yet avoiding conflict is not only impossible but
undesirable. Some conflict is inevitable and so the
effective leader needs to embrace conflict and create
an environment where differences of perspective
can be discussed and a win-win outcome created.
To elegantly manage conflict requires a high level of
Win/Win Approach Participants are introduced
self leadership as well as excellent communication
to the possibility of win/win rather than fight or
skills; for this reason we often recommend that
flight. Through examples and exercises the find
this workshop be taken as a follow up module or
that there is something better than compromise -
additional content to another program.
collaboration. Valuing Differences Understanding
Common Causes of Conflict different perspectives, values and drivers equip the
manager with the mind set to find common ground.
• Scarcity of resources (finance, equipment, facilities,
Advanced Listening We examine listening from a
etc)
non-judgment perspective and identify empathy
• Different attitudes, values or perceptions blockers. We also rehearse how to listen when under
• Disagreements about needs, goals, priorities and attack. Designing Options Finally we look at tool for
interests solving conflict, these include tools for clarifying
the situation, for generating solutions and tools for
• Poor communication negotiating the solution. In addition we cover:
• Poor or inadequate organisational structure • Managing emotions
• Lack of teamwork • Precision questions
• Lack of clarity in roles and responsibilities • Different communication and personality styles
Conflict Management Workshop Being able to manage and resolve conflict is a key
Content business communication and leadership skills

Understanding Conflict We explore what causes

conflict and its destructive outcomes when
handled poorly. We build awareness of the levels
of conflict and how it can be constructive. The
 BUSINESS
CO M M U N I C AT I O N

Intelligent Negotiation Skills

"In business, you don't get what you

deserve, you get what you negotiate."
Chester L. Karrass
and a win/win collaborative approach to making
deals that can be implemented. Failing to negotiate
intelligently can result in significant financial and
human costs; costs that could have been prevented
with adequate training and preparation.

Intelligent Negotiation Contents:

• The principles of successful negotiation
• Learning your default negiotiation style
• A 4-stage negotiation process
• Negotiation role plays
• Uncovering the needs of the other party
• Framing the negotiation optimally
• Creating leverage in negotiations
• Negotiate better deals and contracts

T o successfully navigate the increased complexity

of the marketplace and the workplace we
must master the art of intelligent negotiation.
We each possess varying degrees of negotiation
skills as on a daily basis we; buy and sell, manage
workers and work for managers, deal with friends,
family, colleagues, merchants, organisations, and
institutions. What constitutes intelligent negotiation
is the ability to resolve conflicts and disputes, to
produce an agreement upon courses of action, to
bargain for individual or collective advantage, or to
craft outcomes to satisfy various interests. At
The New Leader we customise our negotiation skills
training, known as Intelligent Negotiation, to meet
your requirements. We specifically focus on the
negotiation mindset, assertive Communication skills
• Dealing with difficult negotiators
• Improving relationships building deal value
• Adapt your negotiation style for different
situations
• Avoid being cheated
• Conduct negotiations with confidence
• Maximise your persuasiveness for every
situation
This program is designed for employees and
managers who need to influence the outcomes,
of sales and contracts. This program will be
customised to be appropriate to the environment
in which the participants operate.
The Power of Influence
"Leadership is influence."
John C. Maxwell

Influence is the ability to get people

to say "yes"
Manager, marketer, sales person, trainer, coach or
parent, your effectiveness is directly correlated to
your ablility to influence. It is a truism that we are paid Benefits of The Power of Influence:
not so much for what we do but what we influence • Be able to read and connect with people
others to do. Influence is when you effectively alter • Feel comfortable influencing with integrity
someone else’s perceptions, views, beliefs, attitudes,
• Have a flexible but planned approach to gettting
decisions thus altering their actions. The expert
what you want
influencer understands people, how they think,
what makes them tick and how to get on the same • Be able to handle difficult people and difficult
wavelengh. Successful leaders, entrepreneurs and situations
agents of change, know and appreciate the power • Know the right thing to say to overcome
to influence; they do not leave things to chance and objections
hope they make a good impression they plan and • Consistently create a win/win environment that
practice their strategy to ensure success. Would you promotes profit and productivity
like to increase your success in life and business? Do
you want to…?
• Lead more effectively
Influence topics covered and
• Sell more naturally
practiced include:
• Teach or train more easily
• Communicate more persuasively • Five styles of influence

• Turn a "No" into a "Yes"
Then you will want to improve your power to
influence. This program will equip you with the
theory and practice of influence. You will learn the
psychology of influence and secrets from Neuro-
linguistics, Hypnosis and the Masters of Influence
and Persuasion. So whether you want to lead a
company or just ask your boss for a raise this training
will equip you with the skills to develop your power
to influence.
• How meaning is created and how to change it
• How understand non-verbal and para-language
• How to elicit unconscious needs and values
• How to influence through intentionality
• How to frame the negotiation optimally
• How to change other people’s behaviour
• How to create win/win outcomes

Persuasive Presentation
Skills
T he single most important skill you have to have in
business is to be able to present yourself and your
ideas in a professional and persuasive way. A lack of
effective presentation skills (public speaking) will
seriously your personal brand and business brand.
Whether the presenter is new to the company or
is the CEO, they will be judged by their ability to
present themselves and their ideas in ways that
engages and persuades the audience. Everyone can
learn to present persuasively The good news is that
the ability to overcome presentation anxiety and be
an effective public speaker who can give persuasive
presentations is within everyone’s grasp.
The New Leader offers 1-1 coaching and customized
training for Persuasive Presentation skills. We have
coached and trained the most boring of CEO’s and
the most timid of junior staff to speak and present
with confidence and impact. Our programs reap
immediate reward because
most people are unaware of the "Our work is the presentation of • Implement techniques for
power and opportunity they’re our capabilities."
given every time they speak to
an audience or even sit around Edward Gibbon Presentation Skills
a table with a captive group.
Overcome Fear and have the
right Mindset When asked to
give a formal or spontaneous presentation most
people are fearful or nervous and yet it is precisely
this energy that can be harnessed to make dynamic,
lively, memorable and persuasive presentations.
Many presentation skill training's just teach the
mechanics of how to present but before you can
learn the skills you must learn to manage your
mindset to present effectively. Managing your
mindset which includes your getting in touch with
the intention of your message and managing your
mind-body-emotional state is the the key factors
to presenting powerfully. In addition we coach and
train participants to structure their presentation
and language to get the point across with influence,
BUSINESS
CO M M U N I C AT I O N
thus presenting persuasively. Benefits of Persuasive
Presentation Skills Training Participants or this
presentation skills training will learn to:
• Harness nervous energy for effective presentation
and communication
• Manage mind-body-emotional states for confidence
and impact
• Recognize and make best use of existing strengths
• Gain a clear intention (Why) and focus for each
presentation
varying vocal tones and
body language.
and Personal Brand • Org anise information in a
clear and concise manner.
• Create an attention grabbing introduction.
• Stimulate easy interaction with an audience
• Easily generate stimulating and entertaining ways
to get your ideas across
• Effectively handle questions
• Use Power Point correctly to enhance rather than
destroy the presentation
• Develop an unique individual presentation style
Who should attend Persuasive Presentations?
Management, Professionals making presentations
or public addresses, Trainers, Teachers. Anyone
who wants improved self confidence and personal
presentation.
Creativity and
Innovation Workshop
“Problems cannot be solved by the same
level of thinking that created them.”
Albert Einstein

Thinking Creatively
The ability to think creatively and drive innovation is
a crucial skill for employees and managers alike. Any
organisation that has plans to continually upgrade
its service to customers, offer interesting new
products and become a sustainable and growth-
oriented enterprise in the future needs to teach
employees how to unleash their creativity and give
them the tools and latitude to do so. This program,
packed with real-life, relevant examples of how
organisations and individuals have innovated, is for
anyone who needs the structure, methods, ideas
and tools that will allow them to be creative and
innovative. The Creativity and Innovation Workshop
will bust the myths around creativity an innovation
and provide powerful tools

Benefits of Creativity and

Innovation Workshop:
You will learn how to:
• Develop a creative mindset.
• Unlock creativity.
• Learn and apply a wide range of creativity
techniques. • Overcome common barriers to creativity.

• Apply creativity and innovation in a business • Apply key creativity techniques.

context. • Foster a creative atmosphere at work.
• Understand how innovation is the key to success. "This course helped me to overcome the
barriers to my own creativity and helped me
realize I am a creative person!" Team leader -
Global Investment Bank
 BUSINESS
CO M M U N I C AT I O N

Customer Service
Excellence
"The goal as a company is to have • Enhance your self-awareness and understand the
customer service that is not just the best, impact of your interpersonal style
but legendary." • Increase your self-confidence and learn how to deal
Sam Walton effectively with dissatisfied and angry customers
• Practice and gain feedback on your skills through

C ustomer service excellence is about achieving

organisational success – enhanced revenue and
increased profitability – by focusing on the aspect
role playing real life situations
• Take action to make positive changes

that will make the difference to your business: how

you serve your customers.
Providing excellent customer service should be a
way of life for organisations, part of the strategy,
mission and values of your organisation and part of
the mindset for each and every member of staff.
Too often, customer service is simplistically reduced
to a 'process', or just a 'knee jerk' reaction when
things go wrong.
The Lew Leader's customer service training equips
participants to successfully implement and lead an Our customer service training can be tailored to suit
empowered customer service function. the specific requirements of your organisation.
Customer Service Training Customer service training can also be tailored to
Participant will learn and practice how to: be delivered to different employee levels:
• Understand the importance of customer service Senior Management
and the difference it can make to the profitability and FOCUS ON CUSTOMER SERVICE LEADERSHIP,
success of the organisation CULTURE, PROFITABILITY AND GROWTH.
• Determine who your customers are and what you Middle Management
need to know about them to serve them effectively FOCUS ON MANAGEMENT OF THE CUSTOMER SERVICE
• Get into the mindset of your customers – FUNCTION THROUGH IMPLEMENTING PROCESSES, PLUS
understanding customer service from the customer’s EMPOWERING AND MOTIVATING STAFF.
perspective Front Line Staff
• Show the customer you value them – the art of FOCUS ON ENHANCING PERSONAL CAPABILITIES
listening actively FOR HANDLING CUSTOMERS EFFECTIVELY AND
• Telephone and face-to-face etiquette standards - LEARNING TOOLS AND METHODOLOGIES FOR
what to say and how to handle customers WORKING IN A CUSTOMER-FOCUSED ROLE.
• Manage and monitor complaints The New Leader customer service training is delivered
• Inspire trust – people do business with people they in a highly interactive format through exercises,
trust - learn how to ask insightful questions to fully activities, case studies, role-plays, discussion,
understand your customer’s needs coaching and feedback
LEADERSHIP
DEVELOPMENT
 LEADERSHIP
DEVELOPMENT

Self Leadership and

Personal Mastery

“Self leadership is having a developed

sense of who you are, what you can do,
where you are going - coupled with the
ability to manage your communication,
emotions and behaviours on the way to
getting there.”
Andrew Bryant

B efore we can lead others we must lead

ourselves because nobody will willingly follow
a leader who has no idea who he or she is, where
they are going and/or throws a tantrum when they
don’t get what they want. With self leadership we
can influence others because we have established
a personal brand through personal mastery. Self
leadership and Personal Mastery is a foundational
program that prepares the individual to release
their potential and contribute to a team or
organisation.

Content of the Self Leadership and

Benefits of this Program
Personal Mastery program
Self leadership impacts our relationships, our
• What is Self-leadership?
family our career and ultimately our health and
• Communication 101 happiness. Training employees in Self Leadership
• Self-awareness and Self-management and Personal Mastery increases, engagement and
effectives whilst improving communication and
• Emotional intelligence and Emotional resilience reducing conflict. Real leadership is having self
• Overcoming limiting beliefs leadership and coaching others to exercise their self
leadership.
• Getting intentional
• Personal and Time-Effectiveness
• Translating ideas to actions
• Setting effective goals and outcomes
• Responding to feedback
• Blowing out excuses and going for it

Leading High
Performance Teams
"Coming together is a beginning. Keeping
together is progress. Working together is
success."
Henry Ford
Team Building and Team Performance
Simply put, a team is a group of people who are
mutually dependent on one another to achieve a
common goal; but in a modern work environment an
employee may belong to more than one team and
is just as likely to operate as part of a virtual team.
Organisations are changing from relying on individuals
to perform discrete tasks to utilising high performance
teams that accomplish work interdependently. It is
therefore essential that employees and managers
alike, know how to work effectively in teams. At The
New Leader we provides team building workshops,
psychometric testing and group coaching to develop
high performing teams. The focus of our team building
and team dynamics programme is on facilitation, self-
awareness and fun experiential learning to create both
the knowledge and behaviours of a high performing
team. Unlike many 'adventure type' team-building
training's, our workshops create a direct relationship
to the workplace and are suitable for participants of
all ages, fitness and genders. We can 'blend' a team
building training to include a combination of outdoor
and indoor activities to maximise the fun, participation
and learning.
Team Dynamics
According to Bruce Tuckman (1965) teams are formed,
go through a period of storming, establish norms
and then perform. In a modern fast-paced team
dynamic there are four phases of the work cycle:
Generating Ideas, Evaluation, Decision Making and
Implementation. Individual personalities within a team
will have a natural aptitude for one or more of these
phases and therefore put more effort in. By utilising a
personality profile before the team building workshop,
we can explore individual differences and how team
members can work together to be more productive.
The advantage of understanding individual personality
and team dynamics lead to:
Better input from team members at the idea generating
stage increasing creativity leads to better ideas and
decisions.
Involvement of everyone in team communication
leading to greater ownership and buy-in.
More considered evaluation of team ideas resulting in
reduced risk of overlooking pitfalls.
Better decision making based on multiple perspectives
and shared information.
Improved execution (implementation) by leveraging
people's strengths and accommodating weaknesses.
Team Building Workshop format
Typically a team building / Team Dynamics workshop
will be held over 2-days. After some initial 'ice breaking
activities', the trainer will facilitate understanding of the
the key principles. Each of the above principles will be
then experienced and learned through an interactive
game, challenge or activity. Each principle is then de-
briefed and translated into a workplace behaviour.
At the end of the workshop, participants commit to
working as a team. Follow up group coaching is an
option to further develop the attitude and skills learned
at the workshop.
Participants will learn and practice the
principles of high performing teams including:
1. Setting clear goals
2. Defining individual roles
3. Communicating clearly and openly
4. Making effective decisions
5. Balancing participation
6. Valuing diversity
7. Managing conflict
8. Creating a positive atmosphere
9. Developing cooperative relationships
10. Utilising participative leadership
Building Teams, Developing Teams and getting
Teams to Perform is what Leadership is all
about.
 LEADERSHIP
DEVELOPMENT

Leadership for Managers

“People join good companies

but leave bad managers”
Jack Welch

Leadership Skills and Attitude

Training for Managers
In today’s competitive and changing environment,
new or experienced mangers require leadership
skills. To be a supervisor manager you must
be good at what you do, but to lead a team, a
department or a division you need something extra
– Leadership Attitude and Leadership Skills. With
leadership attitude and skills, people don’t follow
you because they have to. They follow you because
they trust you and you are able to articulate a
clear direction for them to work towards. The
leader knows how to bring out the best in people
and direct their energies towards achieving
organisational goals. The leadership attitude is
a conviction based on knowing what you value,
your ethics and your goals. The leadership attitude
starts with self leadership and develops into people
leadership. To lead people and teams also requires
right skills; skills such as, the ability to influence,
to set stretch targets, to give feedback as well as
praise and recognition. The leader must be able to
step back from problems and think strategically,
This program will build your leadershp pipeline
as well as take action to find solutions. Leaders
and can be customised to incorporate or build on
don’t need to be tall, short, good looking, introvert
the transactional leadership skills of Managing
or extrovert; however, what they must have is the
Performance. The modern manager must be able
constant desire to learn and develop.
to demonstrate transformational leadership and
Transactional & Transformational the the earlier s/he can do both the more successful
they will be. We will therefore focus on the
Leadership
tranformational leadership skills of:
1. Creating the Right Environment - How to create
a positive and challenging work environment that
causes people to think, re-examine their ideas and
find creative alternatives. Such an environment
breeds imagination and innovation.
2. Treating People as Individuals - How to make
people feel valued and encourage them to
contribute. Recognise that people have unique
talents, strengths and weakness and allowing for
these differences without judgment.
3. Creating or Communicating a Vision -
motivating, inspiring and influencing others to see
a new possibilities for themselves and the company.
A clear vision creates passion, commitment and
focus
Benefits of Leadership for
Managers:
• Develop the skills and attitude which will enable
you to lead and motivate your people
• Meet and exceed your objectives
• Be able to delegate effectively
• Effectively stimulate high performers
• Anticipate and manage conflict
• Sustain productive working relationships
• Communicate a clear vision
• Develop and sustain a culture of excellence in your
team
• Build a committed and highly productive team
• Develop your leadership pipeline

Leadership for Managers Content includes:

• How to communicate like a leader
• How to leverage your technical expertise
• Clarify the distinctions between managing and leading
• How to motivate by understanding different personality styles
• Become comfortable giving feedback for performance
• Overcome your weaknesses when relating to others
• How to communicate the mission, vision and values
• Engender trust and commitment
• The principles and practice of influence
 LEADERSHIP
DEVELOPMENT

Managing Performance
"Management is doing things right;
leadership is doing the right things."
Peter F. Drucker

P erformance Management or Managing

Performance is one of the most important part
of any supervisors role and yet most managers
hate doing it. The simple reason for this that most
managers view managing performance as the desires. Being able to connect individual aspirations
annual performance review; and most have little or with the needs of the organisation.
no training in how to conduct a review and even less
The Managing Performance Program This program
understanding of the principles of people leadership
teaches the mindset and value of engaging and
that underpin managing performance.
developing people. Topics covered include:
Technical or professional supervisors/managers are
• Principles of People Management
often the most challenged in managing performance;
this is because they have often been promoted • Blindspots and the Johari Window
for their technical competence and have not yet • Understanding competencies
realised the importance of developing people. This is
the classic leadership pipeline conundrum, but one • Generational differences in Performance
that can be easily overcome with the right training Management
and corporate culture. Managing Performance is • The dark side of performance reviews
essentially transactional leadership.
• Engagement and employee needs
Transactional leadership comprises of:
• The Pygmalion/Rosenthal effect on performance
1. Set Goals - create specific, measurable, achievable
• The art and science of giving feedback
targets that focus effort in line with the corporate
vision. • Establishing behavioural benchmarks
2. Monitor Performance - make sure goals are • Creating an execution culture
achieved by providing regular performance reviews, • Common appraisal errors
either in a structured or fluid fashion.
• Setting effective targets
3. Provide Feedback - let their people know how
they are doing relevant to the target/benchmark. • Performance management conversations
Good feedback must be understood, believed and • Managing challenging conversations
accepted.
• Career planning
4. Develop Careers - By demonstrating genuine
The Managing Performance program is highly
interest in their subordinates needs, interests and
interactive with many role plays and relevant case
studies.
SELF
DEVELOPMENT
 SELF
DEVELOPMENT

Self Leadership and

Personal Mastery

“Self leadership is having a developed

sense of who you are, what you can do,
where you are going - coupled with the
ability to manage your communication,
emotions and behaviours on the way to
getting there.”
Andrew Bryant

B efore we can lead others we must lead

ourselves because nobody will willingly follow
a leader who has no idea who he or she is, where
they are going and/or throws a tantrum when they
don’t get what they want. With self leadership we
can influence others because we have established
a personal brand through personal mastery. Self
leadership and Personal Mastery is a foundational
program that prepares the individual to release
their potential and contribute to a team or
organisation.

Content of the Self Leadership and

Personal Mastery program
• What is Self-leadership?
• Communication 101
• Self-awareness and Self-management
• Emotional intelligence and Emotional resilience
• Overcoming limiting beliefs
• Getting intentional
• Personal and Time-Effectiveness
• Translating ideas to actions
• Setting effective goals and outcomes
• Responding to feedback
• Blowing out excuses and going for it
Benefits of this Program
Self leadership impacts our relationships, our
family our career and ultimately our health and
happiness. Training employees in Self Leadership
and Personal Mastery increases, engagement and
effectives whilst improving communication and
reducing conflict. Real leadership is having self
leadership and coaching others to exercise their self
leadership.
C O M P A N Y
PROFILE
The New Leader (Nhà Lãnh Đạo Mới) a boutique provider of customised programs and
solutions for Leadership Development, Business Communication, Executive Coach-
ing and Self Development. We provide engaging training, leadership consulting and
executive coaching in Viet Nam, Singapore, Australia, Malaysia, Indonesia, Thailand.
Our mission is to empower individuals and organisations to transform human poten-
tial into tangible results.
Executive Leadership Coaching We train, coach and consult on the topics of; Self
Leadership, People Leadership, Team Leadership, Customer Leadership and Strategic
Leadership. Our satisfied clients include banks, airlines, IT, legal, tourism, communica-
tion, insurance and pharmaceutical companies.
Business Communication We utilse tools and approaches from the sciences of Organi-
sational Behaviour, Leadership theory and Positive Psychology; and communication
techniques from, NLP, Neuro-Semantics, Meta-Coaching and Systems Thinking. Our
consultants, trainers and executive coaches are experienced and qualified to assist
you and your company to reach your desired outcome because we help you close the
'knowing-doing' gap between concepts and practical results.

Our Methodology
At The New Leader we transform people’s performance and potential by impacting
how they think and how they feel about what they do and by assisting the organisa-
tion to create a culture that will support the behaviours required for success.
What we do could loosely be called ‘leadership development.’ Nevertheless to fully
understand what makes us different from skill-based training providers is to appreci-
ate the methodology we use.
Our consulting, training and coaching utilises a NeuroSemantic approach. NeuroSe-
mantics is the science of how our behaviours (actions and communication) are driven
by how we feel (Neurology) and what something means to us (Semantics).
People do what they do (Neurology) because they believe (Semantics) it is the right
thing to do as judged by their personal values, corporate or ethnic culture.
To change or create new behaviours and develop potential it is therefore necessary
to consider what meanings the individual or team has about their behaviour/perfor-
mance, how they feel when performing and what cultural influences support or inhibit
performance and potential. Only when these issues are understood can we consider
how to encourage mindsets and develop skills.
Self Leadership International can survey the hidden forces of culture within an organi-
sation, we can assess the meanings held by individuals or groups in terms of values,
beliefs and identity and we can design programs that actualise performance and
potential.
CÔNG TY TNHH DV NHÀ LÃNH ĐẠO MỚI
1025/28d Cách Mạnh Tháng 8, P.7, Q. Tân Bình, TP.HCM
Tel/Fax: (84.8) 3846 4403 - www.nhalanhdaomoi.vn
Email: bruce@nhalanhdaomoi.vn - MST: 0309580740