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between
understanding
of
individuals.
symbol
systems,
mathematics.
Communication Skills
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It
requires
such
as
shared
language
and
Communication Skills
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macro
amount
are
determined
by
successful
effective
is
related
to
human
activity:
Arent
probable
without
having
communication
exchanges.
Communication involves two or more parties: At least,
two parties are involved in virtually any communication
exchange process. This party exactly who communicates
information is known as sender and the party exactly who is
provided with the info is known as a device. Even so in some
instances some sort of sender could send out a message for
you to many receivers.
Communication could be one-way or maybe two-way
process: Communication might take the design involving
two-way
or
maybe
one-way
process.
With
two-way
after
receiving
the
message.
One-way
of
the
parties
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involved:
Powerful
this
case,
your
communications
are
going
to
be
Page 4
Communication Skills
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they
are
Communication Skills
informal
and
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not
as
organized
as
written
communication.
Oral communication is time-saving as far as daily interactions are
concerned, but in case of meetings, long speeches consume lot of
time and are unproductive at times.
Oral communications are not easy to maintain and thus they are
unsteady.
There may be misunderstandings as the information is not
complete and may lack essentials.
It requires attentiveness and great receptivity on part of the
receivers/audience.
Oral communication (such as speeches) is not frequently used as
legal records except in investigation work.
promotional
materials
for
business
development.
their
organization
in
correct
order
in
sentences
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communication,
it
is
impossible
to
fix
and
delegate
terms
of
stationery
and
the
manpower
employed
in
written
communication
requires
great
skills
and
Importance of Communication in
Communication Skills
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an Organization
Effective Communication is significant for managers in the
organizations so as to perform the basic functions of management,
i.e., Planning, Organizing, Leading and Controlling.
Communication helps managers to perform their jobs and
responsibilities. Communication serves as a foundation for
planning. All the essential information must be communicated to
the managers who in-turn must communicate the plans so as to
implement them. Organizing also requires effective communication
with others about their job task. Similarly leaders as managers
must communicate effectively with their subordinates so as to
achieve the team goals. Controlling is not possible without written
and oral communication.
Managers devote a great part of their time in communication. They
generally devote approximately 6 hours per day in communicating.
They spend great time on face to face or telephonic communication
with their superiors, subordinates, colleagues, customers or
suppliers. Managers also use Written Communication in form of
letters, reports or memos wherever oral communication is not
feasible.
Thus, we can say that effective communication is a building
block of successful organizations. In other words,
communication acts as organizational blood.
The importance of communication in an organization can be
summarized as follows:
1. Communication promotes motivation by
informing
and
clarifying the employees about the task to be done, the
manner they are performing the task, and how to improve
their performance if it is not up to the mark.
2. Communication
is a source
of
information to
the
organizational members for decision-making process as it
Communication Skills
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effective
and
efficient
communication
system
requires
ELEMENTS
OF
(PROCESS):
Communication Skills
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COMMUNICATION
is
dynamic
in
nature
rather
than
static
Communication Skills
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(1) Sender:
The person who intends to convey the message with the intention
of passing information and ideas to others is known as sender or
communicator.
(2) Ideas:
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Receiver is the person who receives the message or for whom the
message is meant for. It is the receiver who tries to understand the
message in the best possible manner in achieving the desired
objectives.
(6) Decoding:
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Contact: Always
maintain
eye
contact
with
your
Page 14
refers
to
type
of
non
verbal
Page 15
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Overcoming
Barriers
Communication
There are a lot of communication barriers faced these days by all. The
message intended by the sender is not understood by the receiver in
the same terms and sense and thus communication breakdown
occurs. It is essential to deal and cope up with these communication
barriers so as to ensure smooth and effective communication.
Eliminating differences in perception: The organization should
ensure that it is recruiting right individuals on the job. Its the
responsibility of the interviewer to ensure that the interviewee has
command over the written and spoken language. There should be
proper Induction program so that the policies of the company are clear
to all the employees. There should be proper trainings conducted for
required employees (for eg: Voice and Accent training).
1. Use of Simple Language: Use of simple and clear words should
be emphasized. Use of ambiguous words and jargons should be
avoided.
2. Reduction and elimination of noise levels: Noise is the main
communication barrier which must be overcome on priority basis.
It is essential to identify the source of noise and then eliminate
that source.
3. Active Listening: Listen attentively and carefully. There is a
difference between listening and hearing. Active listening
means hearing with proper understanding of the message that is
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Effective
Skills :-
Listening
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persuade the audience to act and to create goodwill. A good presentation should have a
good subject matter, should match with the objective, should best fit the audience, and
should be well organized.
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10.The speaker must have a presentable appearance while giving a presentation. The
speaker should stand with feet far apart maintaining a good balance. He must use
confident gestures. He must use short and simple words.
11.Try to gain and maintain audience interest by using positive quotes, humour, or
remarkable fact.
12.The speaker must be affirmative and optimistic before giving presentation. He
should ensure all tools and equipments to be used in presentation are working well.
13.
The speaker must state the objectives of the presentation at beginning of the
presentation.
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