SANDIPAN ROY

Mobile Number: +91 8335000031

Email Id: sandipan.roy25@gmail.com
D.O.B:21.04.1985
Nationality: Indian
Current Location : Kolkata, India
Skype ID: sandipan.roy25

Career Objective
A motivated, adaptable and skillful experienced professional seeking a position with an
organization where I can utilize my core competencies and skills developed through my
education and professional experience.
Academic Qualification
Completed one year fulltime PGDM. in Strategic Marketing from Business & Law
School of De Montfort University, Leicester, UK with Merit. (Sept2011Jan2013).Successfully completed education and practical assignments in modules like
Advertising and Communications, Market Research, Strategic and Competitive Analysis,
Social Media, Customer Relationship Management, Direct and Digital Marketing,
Competitive Intelligence.
Certified an IELTS band score of 6.5 in 2011 by British Council, IDP Australia &
University of Cambridge (ESOL Examinations).
in (BBA) from Institute for International Management & Technology an off-shore
campus of Oxford Brookes University, UK (Aug 2004-July2008). Information analysis,
business communications, ethics in business, strategic management, entrepreneurial
business planning, marketing management, international marketing, strategic finance,
international human resource are some of the studied subject.
Passed Class XII(WBHSE) in 2004 from National High School, Kolkata.
Passed Class X(ICSE) in 2002 from Orient Day School, Kolkata.
Skill Base
Have worked on live project for TESCO PLC, UK and Inditex Group,UK in
improving their Customer Value Proposition Strategies, Shelf Display and enhancing
customer experience.
Worked as a part of marketing research team in developing a Marketing Project for Feel
Good Drinks, UK and also developed a direct marketing plan for BMWs latest product
(i3) launch in UK.

Work Experience
(Feb,2014 till current)

Currently working as Business Manager, managing and handling the daily Business
Activities of Lokenath Constructions, Kolkata, India
Job Responsibilities:
1) Handling Sales and Marketing of residential properties and negotiating the deals.
2) Ensuring commercial practices complying with industry and regulatory requirements.
3) Negotiating, developing and managing all commercial agreements to optimise the
commercial interests of the company.
4) Ensuring communication for correspondences, submittals, transmittals to clients,
consultants, subcontractors and Municipal Corporation.
5) Providing commercial support to all the operations and development work.
6) Assisting the Owner /Proprietor with feasibility reports and analysis.

Freelancing as Senior Consultant- Marketing and Client Relations with a Start-Up

( Hashtag Education and Career Private Ltd., Kolkata.)
Job Responsibilities:
1) Marketing and promotion of overseas education and academic internships( New
Zealand, Germany, Australia, US, UK, Korea ) through offline and online marketing.
2) Client Counseling and working at par with them regarding their course selection,
application process, career planning , abroad culture and settling in prospective countries.
3) Maintaining the digital presence of our services through social media marketing.
4)Representing the team in Abroad University Meets and coordination with
correspondent University's delegates regarding the admission of registered clients.
4)Writing Professional Emails and converting large information into Articles and PromoContents to educate the applicants.
5) Regular study and research of various VISA, Education and Immigration and
Employment policies of different countries.
Specialization: Consulting Business Management Programs including MBA, Mass
Communication, Animation and Hotel/Hospitality Management (Germany, Switzerland,
Korea, Australia, Singapore, Canada, UK, US)

(Apr,2013 till Jan,2014(contractual )

Worked as Senior Customer Relationship Officer (SMEs and Corporate) with Mashreq
Bank, Retail Banking Group, Abu Dhabi.
Job Responsibilities: 1) Involved in New to Bank Customer acquisition and relationship
management with SME for repeat business.
2) Responsible for achieving the target for the branch.
3) Delegating the duties and responsibilities among team members to identify prospective
clients, generated business from new accounts and developed them to achieve higher
market share/ consistent profitability.
4) Maintaining Daily Sales Report and analyze the individual performance of each team
member and motivated them to perform better in order to achieve the targets.

5) Dexterity in evaluating credit worthiness of loan proposals; scrutinizing documents

and other customer credentials; assigning business loan on outcome of discussion &
documents submitted by the loan officers.
6) Responsible for the verification of export and import documentation of shipment of
goods which includes L/C, Bill of Lading , commercial invoices.
7) Maintain and deepen SME relationships portfolio and ensuring optimum level of
customer service for our existing and potential clients.

(Aug,2009 to Mar,2011)
Worked as a Customer Service Executive in Bank Albilad, Saudi Arabia in Remittance &
Forex Department for 2 years where I was involved in branch banking (remittances and
forex operations), and focused on business requirements analysis, daily customer
interaction and customer service.
Job Responsibilities: 1) to cooperate with Saudi Monetary Agency (SAMA) regarding
the guidelines of Money laundering and documenting as per standard.
2) Opening of Accounts for NTB customers and ensuring customer quires with optimum
quality of customer service.
3) To handle travelers cheques, cash transfers of customers to our correspondent banks in
Middle East, India, USA and UK.
4) Buying and selling of foreign currencies and handling customer queries through
telephones and online trading.
(Jan 2006 to Feb2007) Industry Internship

Worked as Customer Service Executive (Collections) with Ge Money Servicing, India in

JC Penny Credit services Portfolio,USA for Supervisory Work Experience as part of our
course curriculum while pursuing BBA.
Job Responsibilities:1) calling up customers in USA regarding unsettled account.
2) ensure follow up through phone regarding the payments
3) Investigate customers accounts on and records methodically
4) Inputting all information about collection into billing system.
5) Answering customer queries about account status

Key Strengths

Negotiation and communication skills

Developed skills in consulting, relationship building, team handling
Demonstrative organizational and time management skills

Ability to work well within a team, handle multiple tasks and identify and swiftly solve
problems
Thriving on challenges to overcome obstacles with solutions that are sound and
financially feasible
I.T Skill:
MS Office(Word,Excel,PPT), PC user skills,experience in handling
software.
Language Skill: Fluent in reading, writing & speaking English, Hindi, Bengali and basic
knowledge in terms of communicating in Arabic & French.
Interests and Extra Curriculars
I enjoy travelling and exploring different countries as it gives me an opportunity to
interact with people from different cultural background which will enhance my capability
to understand and adapt to various situation in Multi-cultural context.
I also enjoy playing football and cricket, being a sports lover I have represented the
College Football team as a Captain and represented my state in cricket at Under 16 Level.
Represented Ballygunge Sporting (2nd Div.) as a professional wicketkeeper-batsman in
CAB's 2 days league, NCC Knockout, Senior district level.