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Incident Ticket :Take a Excel file for incident from SNOW as follows
1)Go to SNOW --- Reports --- view/run --- NEW
2)Select Type as List , Table as incident(incident)
3)In columns table mark the Number, Requester, Priority ,Incident status
,Assigned to, Summary, Closed as selected.
4)Add filter condition
Ticket Count
P1
00
P2
00
P3
02
P4
16
P5
00
TOTAL
18
Count
Closed Successfully
06
Work In Progress
00
Pending
TOTAL
18
19
SR Role change status:For SR Role change status , execute ZIW58 t code in CHP system with below
points
a) Put effect as 0
b) The names for created by are
RBOBNAR,SWASHING,PCHIODI,PGUPTA1,KVADLAKU,SS1(Members of
GRC Security team).
c) Dates from Monday to Sunday
d) Notification status as completed
Execute and export to excel sheet. From the excel sheet note down
no . of SRS which are in closed ,Pending and WIP status, make a table and
draw the graph.
For example:SR Role change - Tasks
Status
Count
Closed
02
Pending
03
WIP
03
TOTAL
08
For the 5th Slide, make a table of Active SAP SRS (which are in pending
state except MPRD,IMPL,RPRD,BMAP,WBRN) which are created by the off
shore members.
For example:-
GRC Request :For preparing GRC Request by status and GRC Request by type tables Go to
GRP system and execute NWBC t code
NWBC -- > Access management tab -- > Access Request Administration -- >
search request -- >
Request number as * -- > Export to Excel sheet
From Excel sheet filter the Due date (weekly dates) and team as
GRC Security team members. Make the tables as follows
For the 6th slide , we have to prepare a graph for the weekly
termination reports.
For the 7th slide , we have to prepare a graph for the no .of
incidents of P1,P2,P3,P4,P5 which are occurred for the whole month.
For the 8th slide , we have to prepare a graph for the no .of
incidents with status as closed successfully, closed unsuccessfully of that
particular month.
For the 9th slide , Snow Incident SLA analysis :- check whether
any incident is SLA breached or not , If breached note down the number in
table as follows
Requester
Valery
Novoslavsk
i
Gaeun Kim
Priorit
y
Priority
4
Inciden
t Status
Pending
Assigned
To
Sivaraja S
Priority
4
Pending
Kiran
Vadlakond
a
Summary
CJ74
Access
:
INC417573
4 - Your
Input is
Required
(Status:
Pending
Customer
Action Last
Reminder)
Task table :
From the Task table, filter the Tasks which are in pending status
and make a table as follows.
Number
TASK04398
23
TASK07232
81
Request
er
Baris Ulu
Timothy
Rooney
Status
Pendin
g
Pendin
g
Assigned
To
Kiran
Vadlakond
a
Summary
Need acces to Business
Explorer Analyzer
Created
By
300018704
KVADLAKU
create a new
Role ESS/MSS
Automation
SS1
New
Procurement
Role
creation_ZME
59N
300017847
Description
Skill
set
Rolling
Period
SO
Statu
s
SO
Number
Target UAT
date
Pending With
SAPGRC
0-30 DAYS
MQAS
9021022
14.07.2016
Add
S_DEVELOP/03/DE
BUG
SAPGRC
30-60
DAYS
UAT
9019854
14.01.2016
Awaiting for
functional team
SR(300017194)