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Know your role in Deloitte

About Deloitte
Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world
collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These
firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member
firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular
country or countries in which it operates. DTTL and each DTTL member firm are separate and distinct legal entities. Each
DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other
factors and may secure the provision of professional services in their territories through subsidiaries, affiliates, and/or other
entities.
In the United States, Deloitte LLP is the member firm of DTTL. Services are primarily provided by the subsidiaries of Deloitte
LLP, including:

Deloitte & Touche LLP


Deloitte Consulting LLP
Deloitte Advisory LLP
Deloitte Tax LLP

In India, Deloitte LLP has the following indirect subsidiaries: Deloitte & Touche Assurance & Enterprise Risk Services India
Private Limited, Deloitte Consulting India Private Limited, Deloitte Financial Advisory Services India Private Limited, Deloitte
Tax Services India Private Limited, and Deloitte Support Services India Private Limited. These entities primarily render
services to their respective U.S.-based parents.

Deloitte Support Services India Pvt Ltd.


Deloitte Support Services India Pvt Ltd.(Enabling Areas (EA)) at the U.S. India offices are the support arm of the
organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc.
EA gives every client-service business unit access to the best and brightest resources when it comes to support services.
More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and
services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems,
processes, and functions. The team provides a wide array of services to the U.S and India professionals, and is continually
evaluating and expanding its portfolio.

US Knowledge Services (USKS) Key services (Note: The list of the areas identified is not exhaustive.)
Knowledge Services team acquires, stores, distributes knowledge/intellectual property generated in the US firm through
various content and collaboration strategies. The US KS team helps Deloitte gain a competitive advantage by facilitating
a quicker and smarter way to go-to market and serve our clients; through efficient and effective access to Industry or
Function specific knowledge. We support pursuits, building industry insight, serving account teams, locating qualifications,
building a presence on DeloitteNet, creating online methods and tools, enabling collaboration, establishing Communities of
Practice, and developing Deloittes social media strategy

Job Description:
Function

Deloitte Support Services India Limited

Service line

US Knowledge Services, Market Development

Job level

Knowledge Analyst

Specific skill set required

Mentioned below

Professional qualification

Full time MBA or PGDM

Key Responsibilities:

Build Functional (Advisory/ERS/Consulting) and / or Industry (TMT, E&R, C&IP, LSHC, FSI, Federal,
Public Sector) knowledge to support organization in Knowledge Management initiatives/projects.

Work closely with Functional / Industry Knowledge Manager in developing tactical plans to support the
business units services and/or programs goals.

Serve as technical - functional liaison for Knowledge Management solutions and applications. Research
technical feasibility of Knowledge Management requirements based on Function / Industry specific issues/needs.

Understand operational objectives by studying business of functions; gather information; document the
requirements. Coordinate the development of all approved versions of business and functional specifications
for specified Knowledge applications.

Work directly with Functional / Industry Knowledge Manager to understand project concept, objectives and
approach. Works on small projects or phase(s) of larger project(s) and display good understanding of
Knowledge Management life cycle. Create and maintain project schedules by developing project plans and
specifications, monitoring milestone completion, and tracking all phases of the project product/service
lifecycle.

Facilitate awareness programs to help Knowledge tools adoption by end users. Assesses and prepare training
material to facilitate Knowledge transfer.

Assist in performing initial analyses and provide recommendations for improved and enhanced business
efficiency to clients. This includes documenting, prioritizing and tracking requests in coordination with the
Functional Knowledge Manager.

Coordinate interaction and communication among Knowledge Management personnel. Meeting project
team(s) regularly to review project deliverables and deadlines.

Balance multiple Knowledge Management projects and other customer relationship responsibilities.
Review, analyze, and create detailed documentation of business user Knowledge needs, including business
systems and workflow, and program objectives.

Develop effective reporting mechanisms through comprehensive reporting on Knowledge portal/product


usage and efficiency.

General expectations:

Exhibit a professional, business-like demeanor.


Ability to maintain integrity and professionalism.
Effective listening skills and attention to detail. Extremely detail oriented
Demonstrate excellent analytical and communication skills (written, verbal, & presentation)
Strong interpersonal skills and ability to build networks within the organization, specifically with very senior leaders
and client service professionals
Candidate should bring good problem-solving skills, resilience, and a positive attitude
Be able to work independently and as part of a team with professionals at all levels.
Be able to prioritize tasks, work on multiple assignments, and raise concerns/questions where appropriate
Seeks information / ideas, and establishes relationships with clients to assess any future opportunities for
additional business
Interact with clients and subject matter experts on regular basis through face to face interactions/ video
conferences/teleconferences / mails to understand the client processes and business problems
Be proactive in communicating opportunities and challenges
Suggest practical solutions and partner with clients to implement the solutions.
High energy with ability to deal with ambiguity
Document, contribute and share knowledge to continually improve implementation processes, methods and tools
Be up-to-date and abreast on latest developments in markets and industries
Be willing to work across market offerings as and when a business need arises
Proficiency in MS Office, specifically MS Excel and PowerPoint
Knowledge of any statistical tools, financial and business databases is an advantage
Critical thinking and ability to understand risk associated with various engagements.

Other details
Work timing

11am to 8pm

Location

Hyderabad/Bengaluru

Disclaimer: Please note that this job description is subject to change based on the business/project
requirements and at the discretion of management.

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