BiCS R2 2 What Is New V2

Business integrated Communication Solution (BiCS)
Release 2.2 Whats New?

Solution Presentation
Application Softare Group

Apr 2010
Edition 2 Ref. 8AL020033581DRARA
All Rights Reserved Alcatel-Lucent 2010
All rights reserved 2007, Alcatel-Lucent
Preamble
History
Edition 1 Apr 2010 - creation of the document
Edition 2 May 2010 Update & delivery
Speaker notes included
Disclaimer
This documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the
information contained in this documentation, this documentation is provided as is without any warranty whatsoever and to the
maximum extent permitted.
In the interest of continued product development, Alcatel-Lucent reserves the right to make improvements to this document and
the products it describes at any time without notice or obligation.
Copyright
Copyright 2010 by Alcatel-Lucent. Distribution of substantively modified versions of this document is prohibited without the explicit
permission of the copyright holder.
Distribution of the work or derivative of the work in any standard (paper) book form for commercial purposes is prohibited unless prior
permission is obtained from the copyright holder.
2 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010
Content
1. BiCS 2.2 Release update

2. OmniTouch Instant Communication Suite 6.1 Build 100b
3. OmniPCX Enterprise 9.1
4. Server Evolutions
5. Redundancy Evolution
6. Migration Evolution
7. Serviceability Improvements
1
BiCS 2.2 Release update
Business integrated Communication Solution (BiCS)
Fully featured communication solution

Pre-integrated, on a single industry standard server
OmniPCX Enterprise telephony
OmniVista 4760 Management
OmniTouch Unified Communications Suite
OmniTouch Standard Edition Contact Center
Including Supervisor and Agent
OmniTouch 8450 Fax server
OmniTouch My Teamwork (IM& Presence)
BiCS release 2.2 Application Release Update

Applications updated to the latest feasible release version
Operating systems updated
New Applications and virtual machines added
OmniPCX
Enterprise
Release 9.1
Virtual Machine
OmniVista 4760
Release 5.1
+
CCagent Server
Release 9.0
OmniTouch
Instant
Communications
Suite 6.1
Virtual Machine
Virtual Machine
OmniTouch 8660
My Teamwork
IM and Presence
ACS8.0
Virtual Machine
VMware Server 2.0.2
AS REMINDER
BiCS Release 2.1
4 Virtual machines
Applications were:
OmniPCX Enterprise R9.0
OmniVista 4760 R5.1
OmniTouch UC R6.0
CCA R9.0
RHES 5 Update 3
Operating Systems were :

VMware Server 1.0.9
Red Hat 5.3
OmniTouch Instant Communication Suite

Release 6.1 Build 100b
ICS Release 6.1-Build 100b New features available with BiCS

For the Personal Computer
Microsoft Windows 7 32Bits (Professional & Ultimate Editions)
Microsoft IE8 (XP/Vista/Seven)
Desktop Citrix XenApp 4.5 (formerly Presentation Server 4.5) and 5.0
For Microsoft Office Communicator 2007 R1

Telephony presence, click-to-call
For Mobile Devices

Apple iPhone 3G/3GS
Microsoft Windows Mobile 6.1
Google Androd (under control)
For Desktop Sets & Telephony server

OmniPCX Enterprise 9.1
Free Desktop Application
Ordering mechanism in Actis is same as with separate servers
Considerations / Restrictions
Citrix Support
Stand Alone ICS requires 6.1-101b version to support Citrix, but is available on
100b on BiCS
ICS 6.1 Restrictions

No media server embedded (No VxML or TTS,)
OmniTouch 8440 NOT embedded within ICS 6.1
Hi Def video requires external (ACS / My Teamwork) server
2a
Business Continuity
Citrix XenApp, Windows 7 64-bit
Citrix XenApp support (1/4)

Citrix XenApp is the on-demand application delivery solution that enables any Windows
application to be virtualized, centralized and managed in a datacenter and instantly
delivered as a service to users anywhere on any device.
Client/Server
Custom apps
Application
interfaces
(UIs)
Applications
are centralized
in the Data
Center
Web apps
Presentation
Servers
Desktop,
Laptop
Data Center
Application
Servers

XenApp can either host applications on central servers and allow
users to interact with them remotely (online application delivery)
or stream and deliver them to user devices for local execution
(offline application delivery). Type of application to publish
(share) with Citrix XenApp are as follows:
Server desktop
Content
Application
Accessed from the server
Streamed if possible, otherwise accessed from the server
Streamed to client
Server desktop is the only option supported for Instant

Communications Suite R6.1 applications.
Published desktop means that a complete desktop, including a start menu, is presented to
the end-user. Normally the user will not have a client desktop anymore and all his work is
done from this published desktop.

OmniTouch 8400 Instant Communications Suite R6.1 supports the
running of following applications/integrations within a Citrix
XenApp 4.5/5.0 environment:
My Instant Communicator
Web applications for telephony, call routing, messaging and teamwork services
Microsoft Outlook 2003 and 2007 integrations
Microsoft Office Communicator 2007 R2 integration
IBM Lotus Notes 8.x integration
IBM Lotus Sametime 8.0.x integration
Unsupported features:
Voice over IP communications
Video conferencing
Citrix XenApp support (4/4) : Hardware & Software requirements

Supported versions:
XenApp 5.0
XenApp 4.5 (formerly Presentation Server 4.5)
(Versions of Citrix XenApp prior to Version 4.5 are not supported)
Software prerequisites:
XenApp 4.5 (Presentation Server 4.5) for Windows Server 2003
XenApp 5.0 for Windows Server 2003 and 2008
Hardware prerequisites:
The XenApp server must have enough CPU, RAM, disk space and network bandwidth for
each concurrent user. Performance depends on the tasks that are being performed,
and on the hardware, software and networking setup. Refer to the Citrix guidelines.
Windows 7
Support of Microsoft Windows 7 64-bit (Professional and Ultimate
editions)
For My Instant Communicator, Web applications, Microsoft and IBM integrations
(Outlook/Office Communicator, Lotus Notes/Lotus Sametime)
Browsers supported:
Microsoft Internet Explorer 7 and 8
Mozilla Firefox 3.0
4980 Softphone is not and will not be supported on Windows 7
2b
User Applications
Free Desktop
Free Desktop application compatibility (1/2)

Free Desktop Application
Alcatel-Lucent
Free Desktop
application is built on top of an
Alcatel-Lucent XML services
framework middleware. This
software application must be
installed on a dedicated machine .
User web
access
OmniPCX Enterprise
management
IP Touch
interface control
XML Services Framework Middleware
OmniTouch 8400 Instant Communications Suite

Virtual Machine
Hardware
Personal computer
OmniPCX Enterprise
Communication Server
8 Series desktop phones
Free Desktop application compatibility (2/2)

1 Server for:
OmniTouch 8400 ICS
+
Or
OmniTouch 8410 ICWS
OmniPCX Enterprise
Or
Communication server
OmniTouch 8440 MS
Free Desktop application
2c
My Instant Communicator for iPhone, Windows Mobile and

Android (in addition to BlackBerry and Nokia Eseries devices)
Overview
My Instant Communicator mobile edition
Extends IP Telephony systems to cellular coverage zones and leverages existing wireless LAN
(WLAN) infrastructure to reduce on-site/off-site mobile communication costs.
Empowers mobile users with advanced communications functions (e.g. media blending, rich
presence, directory lookup, device handoff, Voice over WiFi, etc.) through business services
from the Alcatel-Lucent OmniTouch 8400 Instant Communications Suite.
Delivers unified communications services to a wide range of single-mode (cellular) and dualmode (Cellular/WiFi) devices:
Research in Motion (RIM) BlackBerry

Nokia Eseries
Apple iPhone
Google Android
Microsoft Windows Mobile
Key features, key benefits

Key features
Key benefits
Borderless office
Users have unified communication capabilities

everywhere (on-site and off-site) so they are able to get
business notification events (voice mail, callback
request, missed call) and access to enterprise-grade
voice services (e.g. corporate directory, telephony
presence, instant messaging and
collaboration/conferencing) regardless of location
Increase first-call resolution
Single business number: Avoid wasting time by having

one number that automatically follows a user across
multiple phones (fixed and Smartphone)
Media blending: Provides additional media options for
answering a call such as email or instant messaging
Control/reduce costs
Cellular: Significantly reduce Smartphone costs with

savings on long distance calls
Wireless LAN: Use WiFi when at the office or at home
Native design integration
Secure and reliable
Easy to learn (time saving), easy to use
Secure VPN or Reverse Proxy connection to get and use

information residing in the corporate network
Features set (1/3)

BlackBerry
Nokia
Eseries
iPhone
Windows
Mobile
Android
Single business number (one phone number, single identity)
Single business voicemail box
Business caller identification
(1)
(2)
Business and private lifestyle management

Make a call
Using the internal extension dialing plans
From the local contact list or corporate directory
From the business call history
From the voicemail interface
Towards the company switchboard operator
Incoming call services
Mid-call control
(3)
(when phone rings)
(telephony services while engaged in a call)
Device handoff (move active call from Smartphone to fixed phone)

Call forwarding, dual-ring on/off
(ring both fixed and mobile
phones or fixed phone only)
(1) Local contacts in cellular mode, no limitation for the enterprise WiFi mode
(2) Local contacts only
(3) No visual voicemail interface
Features set (2/3)

BlackBerry
Media blending
(voice, instant messaging, email)
iPhone
Windows
Mobile
Android
Voice over WLAN (two-way automatic roaming and handover)

Presence
User presence
Phone presence
Nokia
Eseries

(4)
(4)
(4)
Directory lookup (local and corporate contacts)
Visual voicemail
calls)
Business call history
(display and manage your voice messages similar to
email)
Notifications at a glance (voice messages, callback requests, missed
Buddy list
(personal contacts list)
Instant conference
(set up and join conference calls instantly,
anywhere)
(5)
Instant messaging
(4) Voice and email
(5) Join with a single click. Available for all meetings scheduled and displayed in the built-in calendar application
Features set (3/3)

Automatic fallback (keep voice services when data channel is off)
Secure access to the enterprise
Virtual Private Network (VPN)
Reverse Proxy (TLS encryption)
Minimize international calling expenses
(by routing
BlackBerry
Nokia
Eseries
(6)
iPhone
Windows
Mobile
Android
Support of a large range of mobile devices for use of

existing mobile deployments
Application management (software download over-the-air, remote

configuration and provisioning)
Multi-language application
international calls over the enterprise network)
(6) BlackBerry Enterprise Server
BlackBerry Graphical User Interface

Missed calls and
callback requests
Additional telephony services

(call voicemail, call attendant)
Visual voicemail
Call history
Call forwarding,
dual-ring on/off
Call by number and

lookup area
Results list
Refer to the User Guide

for full details
Flash Demo verfgbar in deutsch fr 5 Smartphones:
http://myinstantcommunicator-mobile.alcatel-lucent.com/A_Valider/15fevrier-All_Devices/
Nokia Graphical User Interface
Refer to the User Guide for full details
iPhone Graphical User Interface

Call forwarding,
dual-ring on/off
Settings
Visual voicemail
Callback requests
Missed calls
Call history
Alerts
Directory
lookup
Dial a
number
Local
contacts
Call voicemail,
call attendant
Windows Mobile Graphical User Interface

Missed calls,
callback requests,
Visual
call history
voicemail
Call forwarding,
dual-ring on/off,
user presence
User log
Call by number and

lookup area
Results list
Additional
services
(context
dependant)
Android Graphical User Interface
Call by number and

lookup area
Call history
Missed calls,
callback requests,
visual voicemail
Call forwarding,
dual-ring on/off
System requirements
System requirements
Cellular networks
2G/2,5G/3G+
WLAN infrastructures
Aruba Networks (from OS 3.3 on)

Cisco (based on Cisco Compatible Extensions, version 3 or 4)
Reverse Proxy
ProxySG appliances from Blue Coat
VPN Gateway (when using Nokia devices)
Alcatel-Lucent Brick
Any gateway supported by Nokia Eseries devices
BlackBerry Enterprise Server (for BlackBerry

devices only)
Version 3.6 or later
Directories
LDAP version 2 or 3, Microsoft Active Directory
Provisioning (users with mobile services)
Depends on already declared users (1 mobile user require 1

dedicated declared user).
Refer to the ICS 6.1 Feature List & Product Limits document for more details
Device requirements
Devices
BlackBerry
Requires BlackBerry Device Software version 4.2.1 or later

Support of a large range of models: Storm, Bold, Tour, Curve,
Pearl (refer to the feature list document)
Nokia Eseries
E51, E63, E66, E71 and E90

E52, E55, E72 and E75 coming soon
iPhone
3G, 3GS
Windows Mobile
6.1 Professional Edition (version 6.5 end of Q1 2010)

Tested on HTC Touch Diamond2 and HTC Touch Pro2
Android
OS 1.5+ and 2.0

HTC Hero, HTC Magic, HTC Dream
Refer to the ICS 6.1 Feature List & Product Limits document for more details
Licensing model
My Instant Communicator - 1 user license (Ref 3BA09105JA)

1. User or
Pack
A Remote Extension license is required on OmniPCX Enterprise side
My Instant Communicator Mobility pack 1 user license (Ref 3BA00734AA)

Includes a My Instant Communicator + Remote Extension license
2. Choose
the platform
3. Options ?
BlackBerry (Ref 3BA09239JA)
Nokia SW ID (Ref 3BA09240JA)
iPhone SW ID (Ref 3BA09242JA)

Windows Mobile (Ref 3BA09238JA)

Android SW ID (Ref 3BA09243JA)
Mobility dual mode 1 user license (Ref 3BA00733AA)
WLAN software client + SIP link for WLAN connectivity
3
OmniPCX Enterprise Release 9.1
OXE Release 9.1 New features available with BiCS

OXE 9.1 features inherited from Winter & Spring offer in a single step:

New VoIP boards (including encryption)

LLDP-MED, WLAN4.2
Arabic localization, SBC 5.2.x
PCS download enhancement
G722WB
SLI-2 boards
Loudspeaker announcement
Cellular VM detector timer
Free Desktop enhancement
SIP trunk enhancement
Call handling enhancements
Ordering mechanism in Actis is same as with separate servers
3a
New VoIP Board set
Hardware: New VoIP boards (1/4)

GD-3, GA-3, PowerMex & INTIP3 to replace GD, GA, MEX & INTIP2 boards
Same level of service/ characteristics:
10/100 BT, Half/Full duplex management, QoS, VLAN
H323 compatibility
Daughter board to support VoIP codecs (G711, G723, G729), all framings, echo
canceller, VAD, Modem/fax transparency, Fax T38
VoIP Call Detail Recorders
Audio conferencing (3 parties and N parties)
Management of country parameters (GD only)
Voice Guide and DTMF receptors management
Compatibility with Com Server redundancy and Passive Com Server
Binary authentication
Refer to Cross compatibility document for previous release compatibility

GD-3, GA-3, PowerMex & INTIP3 to replace GD, GA, MEX & INTIP2 boards
New characteristics:
1G BT Ethernet interface
Embedded voice and signaling encryption (refer to one of the next slides)
Number of VoIP DSP resources (ARMADA daughter board common for both
hardware)
Per INTIP3 board
30, 60, 90 or 120 channels for INTIPA (with embedded encryption, limitation to 30 and 60
channels)
30 or 60 channels for INTIPB
Per GA3 and GD3 board (with or w/o embedded encryption)
Refer to next slide. Includes VoIP channels, 3-way/ N-way party conference and Voice
Guides (configuration dependant)

GD-3, GA-3, PowerMex New characteristics:
Voice
Guide
accesses
16
3-way conf
DTMF/ Q23
receivers
24
16
16
24
16
16
24
16
60
1x7, 2x7, 3x7, 4x7 or

1x15, 2x15 or 1x30
0
16
24
16
No
4x7 or 2x15 or 1x30
16
No
15
1x7, 2x7, 3x7 or 1x15
16
No
30
16
Yes
30
3x7, 4x7, 2x15 or 1x30
Yes
45
1x7, 2x7 or 2x15
GA-3 VoIP
Yes
60
GA-3 3-conf
No
24
PowerMex
N/A
N/A
N/A
24
16
GD-3 mix
GA-3 N-conf
GA-3 mix
Add daughter board VoIP

channels
N-way conferences
No
15
1x7, 2x7, 3x7, 4x7 or

1x15, 2x15 or 1x30
No
30
Yes
45
Yes

General Notes
INTIP2 has to be used for IOIP functions
No RTP direct mode and transit (INTIP) is no longer supported
New boards are not compatible with previous VoIP daughter boards (MADA3 or GIP6)
Mixture of previous and new boards (GA3, GD3 and PowerMEX) is not authorized in the
same common hardware Media Gateway
With Crystal hardware, main and standby INTIP boards have to be the same
3b
Embedded Security
Embedded firmware for Voice and signaling encryption

In order to secure the communications (voice and signaling) of Media Gateway
(Crystal or Common Hardware), it was necessary to insert a MSM box between
the GD/GA/INTIP and the LAN network
On new VoIP boards, a software solution can be deployed to avoid adding the
MSM hardware cost and associated serviceability costs
The software MSM is used
to protect the IP signaling link (IP Link) between the Com Server (through the SSM-RM,
mandatory) and the Media Gateway, with authentication and integrity, in order to
protect the availability of MG against MIM attacks.
Additionally the IP link is also encrypted to protect against sniffing
To encrypt voice though SRTP
It uses SHA-1 as an integrity method with SSM-RM box (in front of Com Server)
Encrypted Signaling
Com Server
SSM-RM
IP
Encrypted Voice
Alcatel-Lucent overlay security solution architecture IP Touch Security

Solution (with Thales partnership)
IPMG with INTIP3 boards
Signed configuration database
Signed binaries
Main
BiCS
Standby
softMSM
IPMG with legacy boards
MSM-RM
Geographic redundancy
High Availability
AlcatelLucent
IPMG
with legacy boards
IPMG with GD3 boards
MSM-RM
SSM-RM
softMSM
IP corporate
network
Embedded encryption
SSM-RM
Medium Remote Site
WAN
Secure IP Touch
Small Remote Site
IPMG with PCS

MSM-RM
IPMG with legacy boards

MGSec
Encrypted media
option
IPSec VPN
OmniPCX Enterprise R9 certified common criteria May 2010

OmniPCX Enterprise CS is certified EAL 2+
#1 IP telephony server to reach this security level
Tests done by a government agency
Source: http://www.commoncriteriaportal.org/
http://www.ssi.gouv.fr/ (FR)
Encryption limits & consideration

Embedded Voice & signaling encryption is not compatible with Passive Com Server
In case of adjunction, encryption has to be activated for all boards belonging to the
same Crystal or grape of Crystal: INTIP3 with softMSM and INTIP2 with MSM box.
Idem with Common Hardware: SoftMSM encryption has to be activated on all GD3 and
GA3 of the Media Gateway.
Pricing policy depends on number of Media Gateways, mixed boards and number of
boards per Media Gateway: refer to Actis rules and/or Pricing Catalogue.
Specific Encrypion offer available for BiCS. Discounted SoftMSM licenses for BiCS Specific
SoftMSM license for BICS at discounted price compared to OXE standard offer -> Check
the IP Touch security option in all peripheral areas you want to protect
4
Server Evolutions
Server Evolution : Appliance & Blade

BiCS 2.2 is provided with the new IBM x3250 : Maokong
IBM appliance x3250 M2 (Maolin) is replaced by x3250 M3 (Maokong)
HP G6 Blade
HP Blade type BL460c
Server Evolution : IBM x3250M3 Maokong

X3250 M2 Maolin replaced by x3250 M3 Maokong
Characteristics
Note
Memory size
8GB
4 Modules
Hard Disks
2 x 250GB SATA-2
RAID1 Hot swap
Processor
Xeon X3430 2,4GHz
Ethernet links
Gigabit
New Server Support: HP Blade G6

HP Blade type BL460c G6
Characteristics
Note
Memory size
8GB
2 Modules
Hard Disks
2 x 500GB SATA-2
RAID1 Hot swap
Processor
Xeon E5540 2,53GHz
Ethernet links
10Gbit
HP Blade option considerations

HP Blade option is available only through the On Demand Communication Enterprise
Edition. It cannot be ordered through ACTIS
HP Blade may not be available in all countries. Refer to local Alcatel-Lucent
representative for more information.
HP Blade option may impact some features / provisioning level. Refer to the reference
document BiCS 2.2 Feature List & System Limits for more information.
Price of HP Blade option differs from the standard IBM Appliance option
The BiCS Pack that includes HP Blade option does not include the Blade center.
Additional cost has to be provisioned for blade center (chassis), and any other HP
options required (dual Power supply, centralized hardware management, ).
As the Blade option does not include a DVD reader, the application upgrade must be
done over the network (new feature available on BiCS R2.2)
UPS monitoring and automatic switch off is not available (even if blade chassis does
have it).
Alcatel-Lucent
BiCS
BiCS R2.2 Server Upgrade Policy
Server
R1.0
R1.1
R2.0 / R2.1
R2.2
IBM x3250
R1.0
(Mabolas)
IBM x3250 M2 6GB
Official introduction
ADD 2x2GB RAM
ADD 2x2GB RAM
R1.1
(Maolin)
IBM x3250 M2 8GB
R2.0
(Maolin)
R2.2
IBM x3250 M3 8GB

(Maokong)
R2.2
HP BL 460c G6
5
Redundancy Evolutions
Redundancy option evolution

Call Server redundancy with CS-2 can now share the same rack as other
boards (no more the need to have a dedicated rack)
Main
IP Media Gateways
BiCS Server
LAN
LAN
Standby
CS-2
IP Media Gateway
6
Migration Evolutions
Migration Evolution : Now from 4400 or OXE to BiCS

Any 4400 can now be migrated to BiCS
Same rules as defined in the OXE to BiCS Migration
Migration from 4400 gives access to same BiCS licenses as migration from OXE.
Automatic hardware obsolescence checking & re use.
OXE+MG
Alcatel-Lucent
BiCS
Migration path
or
Alcatel-Lucent
BiCS
MG
Migration Global Rules

Who can migrate ? Any existing OmniPCX Enterprise or 4400 with :
Less than 1000 users
No 4760 MCS Edition
Less than 32 IPMG
What we get after migration ?

A full BiCS IP if number of IP users to migrate are more than TDM users to migrate
A full BiCS 80 if number of TDM users to migrate are more than IP users to migrate
A full system with BiCS configuration rules applied (as if it was a new system)
At which price ?
Price of the migration is based on 1 migration base pack (IP or TDM), then
additional users pack (packs of 10 IP users and packs of 10 TDM users)
Additional features can be added / purchased at normal BiCS Price.
7
Serviceability improvements
Serviceability improvements
Installation / upgrade over the network
Installation from scratch (fully erased disks) can now be done through the network
Upgrade of some applications can be done over the network (with some specific
constraints)
Fully automated delayed backup

The Automated scheduled backup is now fully automated (no more the need to
validate entries)
Questions and Answers

BiCS R2 2 What Is New V2

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Business integrated Communication Solution (BiCS)

Release 2.2 Whats New?

Application Softare Group

All Rights Reserved Alcatel-Lucent 2010

All rights reserved 2007, Alcatel-Lucent

Speaker notes included

2 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

1. BiCS 2.2 Release update

3 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

BiCS 2.2 Release update

All Rights Reserved Alcatel-Lucent 2010

Business integrated Communication Solution (BiCS)

Fully featured communication solution

5 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

BiCS release 2.2 Application Release Update

VMware Server 2.0.2

Operating Systems were :

6 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

OmniTouch Instant Communication Suite

7 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

ICS Release 6.1-Build 100b New features available with BiCS

For Microsoft Office Communicator 2007 R1

For Mobile Devices

For Desktop Sets & Telephony server

8 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

ICS 6.1 Restrictions

9 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

All Rights Reserved Alcatel-Lucent 2010

Citrix XenApp support (1/4)

11 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

Citrix XenApp support (2/4)

Server desktop is the only option supported for Instant

12 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

Citrix XenApp support (3/4)

13 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

Citrix XenApp support (4/4) : Hardware & Software requirements

14 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

15 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

All Rights Reserved Alcatel-Lucent 2010

Free Desktop application compatibility (1/2)

XML Services Framework Middleware

OmniTouch 8400 Instant Communications Suite

17 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

8 Series desktop phones

Free Desktop application compatibility (2/2)

18 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010

All Rights Reserved Alcatel-Lucent 2010

Free Desktop application

My Instant Communicator for iPhone, Windows Mobile and

19 | Alcatel-Lucent BiCS 2.2 Whats New | April 2010