UOP COM 295 Week 1 Knowledge

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1.As part of an effort to hire younger workers, a multinational
organization assures applicants that they will get to visit its offices
in other countries and work with the employees there. However,
only two out of every nine workers actually get selected for such
projects. What moral dilemma best fits this scenario?
2. Hesters organization has put her in charge of setting up their
first office in a different country. She hires a construction firm to
oversee the building operations. A project manager at the firm tells
her that the building work is almost complete, but when
Hester goes in person a week later she finds that work hasnt even
begun. What moral dilemma best describes this situation?
3. Which of the following could lead to an ethical dilemma as a
result of a cosmetic half-truth?
4. Dave is a member of the talent acquisition team at a
pharmaceutical company. He almost always follows official
guidelines when communicating in a professional capacity. However,
he recently wrote an off the record letter to an applicant

mentioning that while his credentials were excellent, he could not

be offered employment as Daves next hire needed to fulfill certain
diversity requirements. Can the company be held
legally accountable in this instance? Why or why not?
5. Which act led to managers asking employees to grant signed
permission before revealing confidential information?
6. Gabriels job involves overseeing business correspondence
between his company and various governmental agencies. The
passage of a certain act made this correspondence available for
public scrutiny, and so Gabriel must ensure that all communication
satisfies government requirements without divulging valuable
company secrets. Which of the following acts made this
correspondence available to the public?
7. Which of the following terms refers to a shared system of
symbols, beliefs, attitudes, values, expectations, and norms for
behavior?
8. Juan, an anthropologist studying the lives of tribes in a remote
forest region, notices that the people of a particular tribe are afraid
of outsiders, and they avoid contact with neighboring tribes and
civilizations. The attitude of the tribe can be described as _____.
9. Ginas organization is headquartered in a country which has a
low-context culture. The project she is working on requires her to
spend a few months in a country with a predominantly high-context
culture. What will Gina learn about the communication style of highcontext cultures once she interacts with her colleagues there?
10. In the context of intercultural business communication, why is it
important to become aware of your own biases?
11. What information on U.S. business culture would you give to an
employee who recently moved to your local office?
12. What is the process in which a translator encodes a message
into another language and then a different translator retranslates
the same message into the original language?
13. Gillystone Inc. has employees in branches across the United
States. The company wants to create a common site for information
about all the projects its employees tackle, the solutions they offer,
and the results of these solutions over time. Employees will be
required to update the site frequently by themselves, adding their

observations and experiences. Which of the following technologies

is the best option for both Gillystone and its employees?
14. What is the process of obtaining ideas, solutions, and insights to
organizational issues from groups of people from inside as well as
outside an organization known as?
15. Pelican Toys has distributors throughout the United States. At
present, the company keeps in contact with its distributors through
telephone and email, communicating confidential information about
new products and prices. Distributors contact Pelican headquarters
to communicate their queries. Pelican wants to upgrade to a secure
online system through which distributors can access information
from the company and communicate their queries or complaints as
quickly as possible. Which of the following methods is most suited
for this purpose?
16. Once a receiver receives a message, he understands the idea
communicated by the message through a process known as
17. Who among the following people is at the transmission stage of
the communication process?
18. Dave edits a travel blog. Rachel, one of the contributors, has
written a substandard article for the blog, and Dave has to give her
feedback to help her improve the piece. Which of the following is
the most constructive way to offer feedback?
19. Aman, a technical manager at Soo Kin Technologies, has recently
started working with a new team. One of his team members sends
him an urgent message on the companys instant messaging client.
However, Amans computer has a number of different applications
running, and he doesnt notice the message until the next morning.
Which barrier to communication is demonstrated in this scenario?
20. Leanne is the marketing manager in charge of executing
Unipaxs new marketing strategy. A month into implementation,
market research reveals that the strategy is largely ineffective.
Though others in the company want to change the strategy, Leanne
insists on retaining it, saying that the market research data does
not reveal anything about the marketing strategy. Which barrier to
communication is Leanne likely to be experiencing?
21. Identify the instance in which a filter blocks or distorts a
message before it reaches the recipient.

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