Project Report

On
ANALYSIS ON MC DONALADS CORPORATION
Submitted by
Prabhakar
Roll no. 14
Under the guidance of
Prof. Ansari Naseem Ahmad
Designation: Faculty
Department: Bachelors of management studies

Oriental college
Submitted in partial fulfillment of
MUMBAI UNIVERSITY

ORIENTAL COLLEGE OF COMMERCE

BACHELORS OF MANAGEMENT STUDIES, ANDHERI (WEST)
MUMBAI
2014 - 2015

DECLARATION

I, Mr. Prabhakar, of Oriental College Of Commerce & Management of

TYBMS [Semester V] hereby declare that I have completed my project, titled
ANALYSIS ON MC DONALADS CORPORATIONin the Academic Year
2014-2015. The information submitted herein is true and original to the best of my
knowledge.

_________________
Signature of Student
[ ]

CERTIFICATE

This is to certify that i Prabhakar, Student of ORIENTAL COLLEGE OF

COMMERCE AND MANAGEMENT has completed this project. The tittle
ANALYSIS ON MC DONALADS CORPORATION IN INDIA as a part of
T.Y.B.M.S course 2014-15 has collected the required information to reliable
sources . This project is complete and fit for submission.

___________________
Signature Of the Principal

_______________
(External Examiner)

_______________________
Signature of Project Guide &
Internal Examiner

_______________________
( BMS Co- Ordinator)

Bank
"Banker" redirects here. For other uses, see Bank (disambiguation) and Banker
(disambiguation).
A bank is a financial intermediary that accepts deposits and channels those deposits into
lending activities, either directly by loaning or indirectly through capital markets. A bank
links customers that have capital deficits and customers with capital surpluses.
Due to their importance in the financial system and influence on national economies,
banks are highly regulated in most countries. Most nations have institutionalised a system
known as fractional reserve banking, under which banks hold liquid assets equal to only
a portion of their current liabilities. In addition to other regulations intended to ensure
liquidity, banks are generally subject to minimum capital requirements based on an
international set of capital standards, known as the Basel Accords.
Banking in its modern sense evolved in the 14th century in the rich cities of
Renaissance Italy but in many ways was a continuation of ideas and concepts of credit
and lending that had its roots in the ancient world. In the history of banking, a number
of banking dynastiesnotably the Medicis, the Fuggers, the Welsers, the Berenbergs, and
the Rothschildshave played a central role over many centuries. The oldest existing
retail bank is Monte deiPaschi di Siena, while the oldest existingmerchant bank is
Berenberg Bank.

History of banking
The origins of modern banking can be traced to medieval and early Renaissance Italy, to
the rich cities in the north like Florence,Lucca, Siena, Venice and Genoa. The Bardi and
Peruzzi families dominated banking in 14th century Florence, establishing branches in
many other parts of Europe.[1] One of the most famous Italian banks was the Medici
Bank, set up by Giovanni di Bicci de' Medici in 1397.[2] The earliest known state

deposit bank, Banco di San Giorgio (Bank of St. George), was founded in 1407 at
Genoa, Italy.[3]
Modern banking practices, including fractional reserve banking and the issue of
banknotes, emerged in the 17th and 18th centuries. Merchants started to store their gold
with the goldsmiths of London, who possessed private vaults, and charged a fee for that
service. In exchange for each deposit of precious metal, the goldsmiths issued receipts
certifying the quantity and purity of the metal they held as a bailee; these receipts could
not be assigned, only the original depositor could collect the stored goods.

The sealing of the Bank of EnglandCharter (1694).

Gradually the goldsmiths began to lend the money out on behalf of the depositor, which
led to the development of modern banking practices; promissory notes (which evolved
into banknotes) were issued for money deposited as a loan to the goldsmith. [4] The
goldsmith paid interest on these deposits. Since the promissory notes were payable on
demand, and the advances (loans) to the goldsmith's customers were repayable over a
longer time period, this was an early form of fractional reserve banking. The promissory
notes developed into an assignable instrument which could circulate as a safe and
convenient form of money backed by the goldsmith's promise to pay, [5] allowing
goldsmiths to advance loans with little risk ofdefault.[6] Thus, the goldsmiths of London
became the forerunners of banking by creating new money based on credit.

The Bank of England was the first to begin the permanent issue of banknotes, in 1695.
[7]

TheRoyal Bank of Scotland established the first overdraft facility in 1728.[8] By the

beginning of the 19th century a bankers' clearing house was established in London to
allow multiple banks to clear transactions. The Rothschild's pioneered international
finance on a large scale, financing the purchase of the Suez canal for the British
government.
The oldest bank still in existence is Monte deiPaschi di Siena, headquartered in Siena,
Italy, which has been operating continuously since 1472. [9] It is followed by Berenberg
Bank of Hamburg (1590)[10] and SverigesRiksbank of Sweden (1668).

Origin of the word

The word bank was borrowed in Middle English from Middle French banque, from Old
Italian banca, from Old High German banc, bank "bench, counter". Benches were used
as desks or exchange counters during the Renaissance by Florentine bankers, who used
to make their transactions atop desks covered by green tablecloths.[11]
One of the oldest items found showing money-changing activity is a silver Greek
drachma coin from ancient Hellenic colony Trapezus on the Black Sea, modern Trabzon,
c. 350325 BC, presented in the British Museum in London. The coin shows a banker's
table (trapeza) laden with coins, a pun on the name of the city. In fact, even today in
Modern Greek the word Trapeza () means both a table (in formal language) and
a bank (in everyday speech). [The everyday word used for "table" is trapezi (""),
a modern form of the archaic trapeza ()].
Definition
The definition of a bank varies from country to country. See the relevant country page
(below) for more information.
Under English common law, a banker is defined as a person who carries on the
business of banking, which is specified as:[12]
conducting current accounts for his customers,
paying cheques drawn on him/her, and
collecting cheques for his/her customers.

Banco de Venezuela in Coro.

Branch of Nepal Bank in Pokhara, Eastern Nepal.

In most common law jurisdictions there is a Bills of Exchange Act that codifies the law
in relation to negotiable instruments, including cheques, and this Act contains a statutory
definition of the term banker: banker includes a body of persons, whether incorporated
or not, who carry on the business of banking' (Section 2, Interpretation). Although this
definition seems circular, it is actually functional, because it ensures that the legal basis
for bank transactions such as cheques does not depend on how the bank is structured or
regulated.
The business of banking is in many English common law countries not defined by
statute but by common law, the definition above. In other English common law
jurisdictions there are statutory definitions of the business of banking or banking
business. When looking at these definitions it is important to keep in mind that they are
defining the business of banking for the purposes of the legislation, and not necessarily
in general. In particular, most of the definitions are from legislation that has the purpose
of regulating and supervising banks rather than regulating the actual business of banking.

However, in many cases the statutory definition closely mirrors the common law one.
Examples of statutory definitions:
"banking business" means the business of receiving money on current or deposit account,
paying and collecting cheques drawn by or paid in by customers, the making of
advances to customers, and includes such other business as the Authority may prescribe
for the purposes of this Act; (Banking Act (Singapore), Section 2, Interpretation).
"banking business" means the business of either or both of the following:
receiving from the general public money on current, deposit, savings or other similar
account repayable on demand or within less than [3 months] ... or with a period of call
or notice of less than that period;
paying or collecting checks drawn by or paid in by customers.[13]
Since the advent of EFTPOS (Electronic Funds Transfer at Point Of Sale), direct credit,
direct debit and internet banking, the cheque has lost its primacy in most banking
systems as a payment instrument. This has led legal theorists to suggest that the cheque
based definition should be broadened to include financial institutions that conduct current
accounts for customers and enable customers to pay and be paid by third parties, even if
they do not pay and collect checks.

Banking
Standard activities

Large door to an old bank vault.

Banks act as payment agents by conducting checking or current accounts for customers,
paying cheques drawn by customers on the bank, and collecting cheques deposited to
customers' current accounts. Banks also enable customer payments via other payment
methods such as Automated Clearing House (ACH), Wire transfers or telegraphic
transfer,EFTPOS, and automated teller machine (ATM).
Banks borrow money by accepting funds deposited on current accounts, by accepting
term deposits, and by issuing debt securities such as banknotes and bonds. Banks lend
money by making advances to customers on current accounts, by making installment
loans, and by investing in marketable debt securities and other forms of money
lending.Banks provide different payment services, and a bank account is considered
indispensable by most businesses and individuals. Non-banks that provide payment
services such as remittance companies are normally not considered as an adequate
substitute for a bank account.
Banks can create new money when they make a loan. New loans throughout the banking
system generate new deposits elsewhere in the system. The money supply is usually
increased by the act of lending, and reduced when loans are repaid faster than new ones
are generated. In the United Kingdom between 1997 and 2007, there was an increase in
the money supply, largely caused by much more bank lending, which served to push up
property prices and increase private debt. The amount of money in the economy as
measured by M4 in the UK went from 750 billion to 1700 billion between 1997 and
2007, much of the increase caused by bank lending.

[15]

If all the banks increase their

lending together, then they can expect new deposits to return to them and the amount of
money in the economy will increase. Excessive or risky lending can cause borrowers to
default, the banks then become more cautious, so there is less lending and therefore less
money so that the economy can go from boom to bust as happened in the UK and
many other Western economies after 2007.

Range of activities
Activities undertaken by large banks include investment banking, corporate banking,
private banking, insurance, consumer finance, foreign exchange trading,commodity trading,
trading in equities, futures and options trading and money market trading.

Channels

Banks offer many different channels to access their banking and other services:
Automated Teller Machines
A branch is a retail location
Call center
Mail: most banks accept cheque deposits via mail and use mail to communicate to their
customers, e.g. by sending out statements
Mobile banking is a method of using one's mobile phone to conduct banking transactions
Online banking is a term used for performing multiple transactions, payments etc. over
the Internet
Relationship Managers, mostly for private banking or business banking, often visiting
customers at their homes or businesses
Telephone banking is a service which allows its customers to conduct transactions over
the telephone with automated attendant or when requested withtelephone operator
Video banking is a term used for performing banking transactions or professional banking
consultations via a remote video and audio connection. Video banking can be performed
via purpose built banking transaction machines (similar to an Automated teller machine),
or via a video conference enabled bank branch clarification
DSA is a Direct Selling Agent, who works for the bank based on a contract. Its main
job is to increase the customer base for the bank.

Business model
A bank can generate revenue in a variety of different ways including interest, transaction
fees and financial advice. The main method is via charging interest on the capital it
lends out to customers.[citation

needed]

The bank profits from the difference between the level

of interest it pays for deposits and other sources of funds, and the level of interest it
charges in its lending activities.
This difference is referred to as the spread between the cost of funds and the loan
interest rate. Historically, profitability from lending activities has been cyclical and
dependent on the needs and strengths of loan customers and the stage of the economic
cycle. Fees and financial advice constitute a more stable revenue stream and banks have
therefore placed more emphasis on these revenue lines to smooth their financial
performance.

In the past 20 years American banks have taken many measures to ensure that they
remain profitable while responding to increasingly changing market conditions.
First, this includes the Gramm-Leach-Bliley Act, which allows banks again to merge with
investment and insurance houses. Merging banking, investment, and insurance functions
allows traditional banks to respond to increasing consumer demands for "one-stop
shopping" by enabling cross-selling of products (which, the banks hope, will also
increase profitability).
Second, they have expanded the use of risk-based pricing from business lending to
consumer lending, which means charging higher interest rates to those customers that are
considered to be a higher credit risk and thus increased chance of default on loans. This
helps to offset the losses from bad loans, lowers the price of loans to those who have
better credit histories, and offers credit products to high risk customers who would
otherwise be denied credit.
Third, they have sought to increase the methods of payment processing available to the
general public and business clients. These products include debit cards, prepaid cards,
smart cards, and credit cards. They make it easier for consumers to conveniently make
transactions

and

smooth

their

consumption

over

time

(in

some

countries

with

underdeveloped financial systems, it is still common to deal strictly in cash, including

carrying suitcases filled with cash to purchase a home).
However, with convenience of easy credit, there is also increased risk that consumers
will mismanage their financial resources and accumulate excessive debt. Banks make
money from card products through interest charges and fees charged to cardholders, and
transaction fees to retailers who accept the bank's credit and/or debit cards for payments.
This helps in making profit and facilitates economic development as a whole.[16]

Products

A former building society, now a modern retail bank in Leeds, West Yorkshire.

An interior of a branch of National Westminster Bank on Castle Street,Liverpool

Bank of Georgia headquarters inTbilisi, Georgia

Retail banking
Checking account
Savings account
Money market account
Certificate of deposit (CD)
Individual retirement account (IRA)
Credit card
Debit card
Mortgage
Mutual fund
Personal loan
Time deposits
ATM card
Current Accounts
Cheque books

Business (or commercial/investment) banking

Business loan

Capital raising (Equity / Debt / Hybrids)

Mezzanine finance
Project finance
Revolving credit
Risk management (FX, interest rates, commodities, derivatives)
Term loan
Cash Management Services (Lock box, Remote Deposit Capture, Merchant Processing)
credit services
Capital and risk[edit]
Banks face a number of risks in order to conduct their business, and how well these
risks are managed and understood is a key driver behind profitability, and how much
capital a bank is required to hold. Bank capital is comprised principally ofequity,
retained earnings and subordinated debt.
Some of the main risks faced by banks include:
Credit risk: risk of loss[citation

needed]

arising from a borrower who does not make payments

as promised.
Liquidity risk: risk that a given security or asset cannot be traded quickly enough in the
market to prevent a loss (or make the required profit).
Market risk: risk that the value of a portfolio, either an investment portfolio or a trading
portfolio, will decrease due to the change in value of the market risk factors.
Operational risk: risk arising from execution of a company's business functions.
Reputational risk: a type of risk related to the trustworthiness of business.
Macroeconomic risk: risks related to the aggregate economy the bank is operating in.[17]
The capital requirement is a bank regulation, which sets a framework within which a
bank or depository institution must manage its balance sheet. The categorization of assets
and capital is highly standardized so that it can be risk weighted.

Banks in the economy

Economic functions
The economic functions of banks include:
Issue of money, in the form of banknotes and current accounts subject to check or
payment at the customer's order. These claims on banks can act as money because they

are negotiable or repayable on demand, and hence valued at par. They are effectively
transferable by mere delivery, in the case of banknotes, or by drawing a check that the
payee may bank or cash.
Netting and settlement of payments banks act as both collection and paying agents for
customers, participating in interbank clearing and settlement systems to collect, present,
be presented with, and pay payment instruments. This enables banks to economize on
reserves held for settlement of payments, since inward and outward payments offset each
other. It also enables the offsetting of payment flows between geographical areas,
reducing the cost of settlement between them.
Credit intermediation banks borrow and lend back-to-back on their own account as
middle men.
Credit quality improvement banks lend money to ordinary commercial and personal
borrowers (ordinary credit quality), but are high quality borrowers. The improvement
comes from diversification of the bank's assets and capital which provides a buffer to
absorb losses without defaulting on its obligations. However, banknotes and deposits are
generally unsecured; if the bank gets into difficulty and pledges assets as security, to
raise the funding it needs to continue to operate, this puts the note holders and
depositors in an economically subordinated position.
Asset liability mismatch/Maturity transformation banks borrow more on demand debt
and short term debt, but provide more long term loans. In other words, they borrow
short and lend long. With a stronger credit quality than most other borrowers, banks can
do this by aggregating issues (e.g. accepting deposits and issuing banknotes) and
redemptions (e.g. withdrawals and redemption of banknotes), maintaining reserves of cash,
investing in marketable securities that can be readily converted to cash if needed, and
raising replacement funding as needed from various sources (e.g. wholesale cash markets
and securities markets).
Money creation whenever a bank gives out a loan in a fractional-reserve banking
system, a new sum of virtual money is created.

Bank crisis
Banks are susceptible to many forms of risk which have triggered occasional systemic
crises. These include liquidity risk (where many depositors may request withdrawals in

excess of available funds), credit risk (the chance that those who owe money to the
bank will not repay it), and interest rate risk (the possibility that the bank will become
unprofitable, if rising interest rates force it to pay relatively more on its deposits than it
receives on its loans).
Banking crises have developed many times throughout history, when one or more risks
have emerged for a banking sector as a whole. Prominent examples include the bank run
that occurred during the Great Depression, the U.S. Savings and Loan crisis in the 1980s
and early 1990s, the Japanese banking crisis during the 1990s, and the sub-prime
mortgage crisis in the 2000s.
For most depositors its difficult or impossible to find out what shape a bank is in,
states the magazine Changing Times. Added The New York Times around year 1980:
Recent experience has shown that it is extremely difficult for outsiders to judge the
soundness of a bank.
Practically every large bank that collapsed in recent years, or nearly collapsed, had been
highly touted by bank-stock analysts. . . . Even bank regulators and auditors were unable
to detect serious troubles until it was far too late. Usually the most a customer does is
examine the bank cosmetically: the types of services offered, the friendliness and speed
with which he is served.
In fact, where banks advertise, it is usually those things that they emphasizethe
friendly banker, the quick loan, special accounts or services, convenience. Sometimes
gifts are offered to lure in new depositors. But little is said about the financial standing
of the bank. Of course, a banks services are important. Also to be noted is the interest
given and how it is compounded, as yields will vary. Of utmost importance to the
depositor is the safety of his money.
The deposit insurance is the key. Because of deposit insurance, unless there is an utter
collapse of the banking system these are the problems of bankers and bank stockholders,
not depositors, said The Atlantic Monthly. It is extremely unlikely that bank failures
today could bring thirties-style losses of lifes savings to individuals.

Size of global banking industry

Assets of the largest 1,000 banks in the world grew by 6.8% in the 2008/2009 financial
year to a record US$96.4 trillion while profits declined by 85% to US$115 billion.

Growth in assets in adverse market conditions was largely a result of recapitalization. EU

banks held the largest share of the total, 56% in 2008/2009, down from 61% in the
previous year. Asian banks' share increased from 12% to 14% during the year, while the
share of US banks increased from 11% to 13%. Fee revenue generated by global
investment banking totaled US$66.3 billion in 2009, up 12% on the previous year.[18]
The United States has the most banks in the world in terms of institutions (7,085 at the
end of 2008) and possibly branches (82,000). [citation

needed]

This is an indicator of the

geography and regulatory structure of the USA, resulting in a large number of small to
medium-sized institutions in its banking system. As of Nov 2009, China's top 4 banks
have

in

excess

of

67,000

branches

(ICBC:18000+,

BOC:12000+,

CCB:13000+,

ABC:24000+) with an additional 140 smaller banks with an undetermined number of

branches. Japan had 129 banks and 12,000 branches. In 2004, Germany, France, and
Italy each had more than 30,000 branchesmore than double the 15,000 branches in the
UK.[18]
Regulation
Main article: Banking regulation
See also: Basel II
Currently commercial banks are regulated in most jurisdictions by government entities
and require a special bank license to operate.
Usually the definition of the business of banking for the purposes of regulation is
extended to include acceptance of deposits, even if they are not repayable to the
customer's orderalthough money lending, by itself, is generally not included in the
definition.
Unlike most other regulated industries, the regulator is typically also a participant in the
market, being either a publicly or privately governed central bank. Central banks also
typically have a monopoly on the business of issuing banknotes. However, in some
countries this is not the case. In the UK, for example, the Financial Services Authority
licenses banks, and some commercial banks (such as the Bank of Scotland) issue their
own banknotes in addition to those issued by the Bank of England, the UK government's
central bank.

Banking law is based on a contractual analysis of the relationship between the bank
(defined above) and the customerdefined as any entity for which the bank agrees to
conduct an account.
The law implies rights and obligations into this relationship as follows:
The bank account balance is the financial position between the bank and the customer:
when the account is in credit, the bank owes the balance to the customer; when the
account is overdrawn, the customer owes the balance to the bank.
The bank agrees to pay the customer's checks up to the amount standing to the credit of
the customer's account, plus any agreed overdraft limit.
The bank may not pay from the customer's account without a mandate from the
customer, e.g. a check drawn by the customer.
The bank agrees to promptly collect the checks deposited to the customer's account as
the customer's agent, and to credit the proceeds to the customer's account.
The bank has a right to combine the customer's accounts, since each account is just an
aspect of the same credit relationship.
The bank has a lien on checks deposited to the customer's account, to the extent that
the customer is indebted to the bank.
The bank must not disclose details of transactions through the customer's accountunless
the customer consents, there is a public duty to disclose, the bank's interests require it,
or the law demands it.
The bank must not close a customer's account without reasonable notice, since checks
are outstanding in the ordinary course of business for several days.
These implied contractual terms may be modified by express agreement between the
customer and the bank. The statutes and regulations in force within a particular
jurisdiction may also modify the above terms and/or create new rights, obligations or
limitations relevant to the bank-customer relationship.
Some types of financial institution, such as building societies and credit unions, may be
partly or wholly exempt from bank license requirements, and therefore regulated under
separate rules.
The requirements for the issue of a bank license vary between jurisdictions but typically
include:

Minimum capital
Minimum capital ratio
'Fit and Proper' requirements for the bank's controllers, owners, directors, or senior
officers
Approval of the bank's business plan as being sufficiently prudent and plausible.
Types of banks
Banks' activities can be divided into:
retail banking, dealing directly with individuals and small businesses;
business banking, providing services to mid-market business;
corporate banking, directed at large business entities;
private banking, providing wealth management services to high net worth individuals and
families;
investment banking, relating to activities on the financial markets.
Most banks are profit-making, private enterprises. However, some are owned by
government, or are non-profit organizations.
Types of retail banks

National Bank of the Republic, Salt Lake City 1908

ATM Al-Rajhi Bank

National Copper Bank, Salt Lake City 1911

Commercial banks: the term used for a normal bank to distinguish it from an investment
bank. After the Great Depression, the U.S. Congress required that banks only engage in
banking activities, whereas investment banks were limited to capital market activities.
Since the two no longer have to be under separate ownership, some use the term
"commercial bank" to refer to a bank or a division of a bank that mostly deals with
deposits and loans from corporations or large businesses.
Community banks: locally operated financial institutions that empower employees to make
local decisions to serve their customers and the partners.
Community development banks: regulated banks that provide financial services and credit
to under-served markets or populations.
Land development banks: The special banks providing Long Term Loans are called Land
Development Banks, in the short, LDB. The history of LDB is quite old. The first LDB
was started at Jhang in Punjab in 1920. The main objective of the LDBs are to promote
the development of land, agriculture and increase the agricultural production. The LDBs
provide long-term finance to members directly through their branches.[19]
Credit unions or Co-operative Banks: not-for-profit cooperatives owned by the depositors
and often offering rates more favorable than for-profit banks. Typically, membership is
restricted to employees of a particular company, residents of a defined area, members of
a certain union or religious organizations, and their immediate families.
Postal savings banks: savings banks associated with national postal systems.

Private banks: banks that manage the assets of high net worth individuals. Historically a
minimum of USD 1 million was required to open an account, however, over the last
years many private banks have lowered their entry hurdles to USD 250,000 for private
investors.[citation needed]
Offshore banks: banks located in jurisdictions with low taxation and regulation. Many
offshore banks are essentially private banks.
Savings bank: in Europe, savings banks took their roots in the 19th or sometimes even
in the 18th century. Their original objective was to provide easily accessible savings
products to all strata of the population. In some countries, savings banks were created on
public initiative; in others, socially committed individuals created foundations to put in
place the necessary infrastructure. Nowadays, European savings banks have kept their
focus on retail banking: payments, savings products, credits and insurances for individuals
or small and medium-sized enterprises. Apart from this retail focus, they also differ from
commercial banks by their broadly decentralized distribution network, providing local and
regional outreachand by their socially responsible approach to business and society.
Building societies and Landesbanks: institutions that conduct retail banking.
Ethical banks: banks that prioritize the transparency of all operations and make only
what they consider to be socially responsible investments.
A Direct or Internet-Only bank is a banking operation without any physical bank
branches, conceived and implemented wholly with networked computers.

Types of investment banks

Investment banks "underwrite" (guarantee the sale of) stock and bond issues, trade for
their

own

accounts,

make

markets,

provide

investment

management,

and

advise

corporations on capital market activities such as mergers and acquisitions.

Merchant banks were traditionally banks which engaged in trade finance. The modern
definition, however, refers to banks which provide capital to firms in the form of shares
rather than loans. Unlike venture capital firms, they tend not to invest in new
companies.

Both combined
Universal banks, more commonly known as financial services companies, engage in
several of these activities. These big banks are very diversified groups that, among other

services, also distribute insurance hence the term bancassurance, a portmanteau word
combining "banque or bank" and "assurance", signifying that both banking and insurance
are provided by the same corporate entity.

Other types of banks

Central

banks

are

normally

government-owned

and

charged

with

quasi-regulatory

responsibilities, such as supervising commercial banks, or controlling the cash interest

rate. They generally provide liquidity to the banking system and act as the lender of last
resort in event of a crisis.
Islamic banks adhere to the concepts of Islamic law. This form of banking revolves
around several well-established principles based on Islamic canons. All banking activities
must avoid interest, a concept that is forbidden in Islam. Instead, the bank earns profit
(markup) and fees on the financing facilities that it extends to customers.
Challenges within the banking industry
United States
The United States banking industry is one of the most heavily regulated in the world, [20]
with multiple specialized and focused regulators. All banks with FDIC-insured deposits
have the Federal Deposit Insurance Corporation (FDIC) as a regulator. However, for
soundness examinations (i.e., whether a bank is operating in a sound manner), the
Federal Reserve is the primary federal regulator for Fed-member state banks; the Office
of the Comptroller of the Currency (OCC) is the primary federal regulator for national
banks; and the Office of Thrift Supervision, or OTS, is the primary federal regulator for
thrifts[disambiguation
as

the

needed]

FDIC.

. State non-member banks are examined by the state agencies as well

National

banks

have

one

primary

regulatorthe

OCC.

Qualified

Intermediaries & Exchange Accommodators are regulated by MAIC.

Each regulatory agency has their own set of rules and regulations to which banks and
thrifts must adhere.
The Federal Financial Institutions Examination Council (FFIEC) was established in 1979
as a formal inter-agency body empowered to prescribe uniform principles, standards, and
report forms for the federal examination of financial institutions. Although the FFIEC has

resulted in a greater degree of regulatory consistency between the agencies, the rules and
regulations are constantly changing.
In addition to changing regulations, changes in the industry have led to consolidations
within the Federal Reserve, FDIC, OTS, MAIC and OCC. Offices have been closed,
supervisory regions have been merged, staff levels have been reduced and budgets have
been cut. The remaining regulators face an increased burden with increased workload and
more banks per regulator. While banks struggle to keep up with the changes in the
regulatory environment, regulators struggle to manage their workload and effectively
regulate their banks. The impact of these changes is that banks are receiving less handson assessment by the regulators, less time spent with each institution, and the potential
for more problems slipping through the cracks, potentially resulting in an overall increase
in bank failures across the United States.
The changing economic environment has a significant impact on banks and thrifts as
they struggle to effectively manage their interest rate spread in the face of low rates on
loans, rate competition for deposits and the general market changes, industry trends and
economic fluctuations. It has been a challenge for banks to effectively set their growth
strategies with the recent economic market. A rising interest rate environment may seem
to help financial institutions, but the effect of the changes on consumers and businesses
is not predictable and the challenge remains for banks to grow and effectively manage
the spread to generate a return to their shareholders.
The management of the banks asset portfolios also remains a challenge in todays
economic environment. Loans are a banks primary asset category and when loan quality
becomes suspect, the foundation of a bank is shaken to the core. While always an issue
for banks, declining asset quality has become a big problem for financial institutions.
There are several reasons for this, one of which is the lax attitude some banks have
adopted because of the years of good times. The potential for this is exacerbated by
the reduction in the regulatory oversight of banks and in some cases depth of
management. Problems are more likely to go undetected, resulting in a significant impact
on the bank when they are discovered. In addition, banks, like any business, struggle to
cut costs and have consequently eliminated certain expenses, such as adequate employee
training programs.

Banks also face a host of other challenges such as aging ownership groups. Across the
country, many banks management teams and board of directors are aging. Banks also
face ongoing pressure by shareholders, both public and private, to achieve earnings and
growth projections. Regulators place added pressure on banks to manage the various
categories of risk. Banking is also an extremely competitive industry. Competing in the
financial services industry has become tougher with the entrance of such players as
insurance agencies, credit unions, check cashing services, credit card companies, etc.
As a reaction, banks have developed their activities in financial instruments, through
financial market operations such as brokerage and MAIC trust & Securities Clearing
services trading and become big players in such activities.

Loan activities of banks

To be able to provide home buyers and builders with the funds needed, banks must
compete for deposits. The phenomenon of disintermediation had to dollars moving from
savings accounts and into direct market instruments such as U.S. Department of Treasury
obligations, agency securities, and corporate debt. One of the greatest factors in recent
years in the movement of deposits was the tremendous growth of money market funds
whose higher interest rates attracted consumer deposits.[21]
To compete for deposits, US savings institutions offer many different types of plans:[21]
Passbook or ordinary deposit accounts permit any amount to be added to or
withdrawn from the account at any time.
NOW and Super NOW accounts function like checking accounts but earn interest. A
minimum balance may be required on Super NOW accounts.
Money market accounts carry a monthly limit of preauthorized transfers to other
accounts or persons and may require a minimum or average balance.
Certificate accounts subject to loss of some or all interest on withdrawals before
maturity.
Notice accounts the equivalent of certificate accounts with an indefinite term. Savers
agree to notify the institution a specified time before withdrawal.
Individual retirement accounts (IRAs) and Keogh plans a form of retirement savings
in which the funds deposited and interest earned are exempt from income tax until after
withdrawal.

Checking accounts offered by some institutions under definite restrictions.

All withdrawals and deposits are completely the sole decision and responsibility of the
account owner unless the parent or guardian is required to do otherwise for legal
reasons.
Club accounts and other savings accounts designed to help people save regularly to
meet certain goals.

Accounting for bank accounts

Suburban bank branch
Bank statements are accounting records produced by banks under the various accounting
standards of the world. UnderGAAP and MAIC there are two kinds of accounts: debit
and credit. Credit accounts are Revenue, Equity and Liabilities. Debit Accounts are
Assets and Expenses. The bank credits a credit account to increase its balance, and
debits a credit account to decrease its balance.[22]
The customer debits his or her savings/bank (asset) account in his ledger when making a
deposit (and the account is normally in debit), while the customer credits a credit card
(liability) account in his ledger every time he spends money (and the account is
normally in credit). When the customer reads his bank statement, the statement will
show a credit to the account for deposits, and debits for withdrawals of funds. The
customer with a positive balance will see this balance reflected as a credit balance on
the bank statement. If the customer is overdrawn, he will have a negative balance,
reflected as a debit balance on the bank statement.

Brokered deposits
One source of deposits for banks is brokers who deposit large sums of money on the
behalf of investors through MAIC or other trust corporations. This money will generally
go to the banks which offer the most favorable terms, often better than those offered
local depositors. It is possible for a bank to engage in business with no local deposits at
all, all funds being brokered deposits. Accepting a significant quantity of such deposits,
or "hot money" as it is sometimes called, puts a bank in a difficult and sometimes risky
position, as the funds must be lent or invested in a way that yields a return sufficient to
pay the high interest being paid on the brokered deposits. This may result in risky
decisions and even in eventual failure of the bank. Banks which failed during 2008 and

2009 in the United States during the global financial crisis had, on average, four times
more brokered deposits as a percent of their deposits than the average bank. Such
deposits, combined with risky real estate investments, factored into the savings and loan
crisis of the 1980s. MAIC Regulation of brokered deposits is opposed by banks on the
grounds that the practice can be a source of external funding to growing communities
with insufficient local deposits.[23]

Globalization in the Banking Industry

In modern time there has been huge reductions to the barriers of global competition in
the banking industry. Increases in telecommunications and other financial technologies,
such as Bloomberg, have allowed banks to extend their reach all over the world, since
they no longer have to be near customers to manage both their finances and their risk.
The growth in cross-border activities has also increased the demand for banks that can
provide various services across borders to different nationalities. However, despite these
reductions in barriers and growth in cross-border activities, the banking industry is
nowhere near as globalized as some other industries. In the USA, for instance, very few
banks even worry about the Riegle-Neal Act, which promotes more efficient interstate
banking. In the vast majority of nations around globe the market share for foreign
owned banks is currently less than a tenth of all market shares for banks in a particular
nation. One reason the banking industry has not been fully globalized is that it is more
convenient to have local banks provide loans to small business and individuals. On the
other hand for large corporations, it is not as important in what nation the bank is in,
since the corporation's financial information is available around the globe. A Study of
Bank Nationality and reach
" Expertise delivered around the Globe! "
We at SBI, with domain expertise and global capacity can facilitate your growth plans in
ever evolving global markets.
We provide one consolidated channel for all your trade transactions and give your
business the competitive edge.

IMPORT SERVICES

State Bank of India provides a gamut of global trade related services with our extensive,
well equipped and expert/experienced personnel at our Domestic Branches and Foreign
Offices.
Our expertise lies in extending a complete range of import services.
Our extensive and far reaching network helps us deliver products in a prompt and
efficient manner and our expertise enables faster query resolution, quick responses to
follow up action, improving lead time and early reimbursements.
190 offices in 36 Countries; 385 Correspondent Banks across 110 countries
An ideal business partner for individuals and institutions across the globe
State Bank of India's dedicated and skilled team of professionals enables you to meet
your business and personal needs by providing comprehensive international banking
products, services and financial solutions, tailor-made to meet your overseas banking
requirements.
Wholesale Banking

Wholesale Banking
Merchant Banking
Commercial Loans
Project Export Finance
Retail Banking

Correspondent Banking

Global Trade Services

Treasury Management

State Bank of India

State Bank of India

Type

Public

Traded as

NSE:

SBIN

BSE:

500112

LSE:

SBID

BSE

SENSEX

Constituent

CNX Nifty Constituent

Industry

Banking, financial services

Founded

1 July 1956

Headquarters Mumbai, Maharashtra, India

Area served

Worldwide

Key people

Arundhati

Bhattacharya

(Chairman)
Products

Credit

cards,

corporate

consumer

banking,

banking,finance

and

insurance,investment

banking,

mortgage

banking,

loans,

private

wealth management
Revenue

INR 200,560 Crores (US$36.9

billion) (2012)[1][2]

Profit

INR

17,916

Crores

(US$3.3

billion) (2012)[1][2]
Total assets

INR 15,66,261 Crores(US$ 392.5

billion) (2012)[1][2]

Total equity

INR

98,884

Crores(US$23.0

billion) (2012)[1][2]
Owner(s)

Government of India

Employees

295,696 (2012)[2]

Website
www.sbi.co.in
State Bank of India (SBI) is a multinational banking and financial services company
based in India. It is a government-owned corporation with its headquarters in Mumbai,
Maharashtra. As of December 2013, it had assets of US$388 billion and 16,000
branches, including 190 foreign offices, making it the largest banking and financial
services company in India by assets.[3][4]
State Bank of India is one of the Big Four banks of India, along with ICICI Bank,
Punjab National Bank and Bank of Baroda.
The bank traces its ancestry to British India, through the Imperial Bank of India, to the
founding in 1806 of the Bank of Calcutta, making it the oldest commercial bank in
theIndian Subcontinent. Bank of Madras merged into the other two presidency banks
Bank of Calcutta and Bank of Bombayto form the Imperial Bank of India, which in

turn became the State Bank of India. Government of India nationalised the Imperial
Bank of India in 1955, with Reserve Bank of India taking a 60% stake, and renamed it
the State Bank of India. In 2008, the government took over the stake held by the
Reserve Bank of India.
SBI is a regional banking behemoth and has 20% market share in deposits and loans
among Indian commercial banks.[5]

History

Seal of Imperial Bank of India.

The roots of the State Bank of India lie in the first decade of 19th century, when the
Bank of Calcutta, later renamed the Bank of Bengal, was established on 2 June 1806.
The Bank of Bengal was one of three Presidency banks, the other two being the Bank
of Bombay (incorporated on 15 April 1840) and the Bank of Madras (incorporated on 1
July 1843). All three Presidency banks were incorporated as joint stock companies and
were the result of the royal charters. These three banks received the exclusive right to
issue paper currency till 1861 when with the Paper Currency Act, the right was taken
over by the Government of India. The Presidency banks amalgamated on 27 January
1921, and the re-organised banking entity took as its name Imperial Bank of India. The
Imperial Bank of India remained a joint stock company but without Government
participation.

Pursuant to the provisions of the State Bank of India Act of 1955, the Reserve Bank of
India, which is India's central bank, acquired a controlling interest in the Imperial Bank
of India. On 1 July 1955, the Imperial Bank of India became the State Bank of India.
In 2008 the government of India acquired the Reserve Bank of India's stake in SBI so
as to remove any conflict of interest because the RBI is the country's banking regulatory
authority.
In 1959, the government passed the State Bank of India (Subsidiary Banks) Act, which
made eight state banks associates of SBI. A process of consolidation began on 13
September 2008, when the State Bank of Saurashtra merged with SBI.
SBI has acquired local banks in rescues. The first was the Bank of Behar (est. 1911),
which SBI acquired in 1969, together with its 28 branches. The next year SBI acquired
National Bank of Lahore (est. 1942), which had 24 branches. Five years later, in 1975,
SBI acquired KrishnaramBaldeo Bank, which had been established in 1916 in Gwalior
State, under the patronage of Maharaja MadhoRaoScindia. The bank had been the
DukanPichadi, a small moneylender, owned by the Maharaja. The new banks first
manager was Jall N. Broacha, a Parsi. In 1985, SBI acquired the Bank of Cochin in
Kerala, which had 120 branches. SBI was the acquirer as its affiliate, the State Bank of
Travancore, already had an extensive network in Kerala.
The State Bank of India and all its associate banks are identified by the same blue
keyhole logo. The State Bank of India wordmark usually has one standard typeface, but
also utilises other typefaces.
On October 7, 2013, Arundhati Bhattacharya became the first woman to be appointed
Chairperson of the bank.[6]

Operations
SBI provides a range of banking products through its network of branches in India and
overseas, including products aimed at non-resident Indians (NRIs). SBI has 14 regional
hubs and 57 Zonal Offices that are located at important cities throughout India.
Domestic presence
SBI had 14,816 branches in India, as on 31 March 2013, of which 9,851 (66%) were in
Rural and Semi-urban areas.[1] In the financial year 2012-13, its revenue was INR
200,560 Crores (US$ 36.9 billion), out of which domestic operations contributed to

95.35% of revenue. Similarly, domestic operations contributed to 88.37% of total profits

for the same financial year.[1]
International presence

The Israeli branch of the State Bank of India located in Ramat Gan.
As of 28 June 2013, the bank had 180 overseas offices spread over 34 countries. It has
branches of the parent in Moscow, Colombo, Dhaka, Frankfurt, Hong Kong, Tehran,
Johannesburg, London, Los Angeles, Male in the Maldives, Muscat, Dubai, New York,
Osaka, Sydney, and Tokyo. It hasoffshore banking units in the Bahamas, Bahrain, and
Singapore, and representative offices inBhutan and Cape Town. It also has an ADB in
Boston, USA.
The Canadian subsidiary, State Bank of India (Canada) also dates to 1982. It has seven
branches, four in the Toronto area and three in the Vancouver area.
SBI operates several foreign subsidiaries or affiliates. In 1990, it established an offshore
bank: State Bank of India (Mauritius). SBI (Mauritius) has 15 branches in major
cities/towns of the country including Rodrigues.

State Bank of India (S.B.I.) Branch at TsimShaTsui, Hong Kong

In 1982, the bank established a subsidiary, State Bank of India (California), which now
has ten branches nine branches in the state of California and one in Washington, D.C.

The 10th branch was opened in Fremont, California on 28 March 2011. The other eight
branches in California are located in Los Angeles, Artesia, San Jose, Canoga Park,
Fresno, San Diego, Tustin and Bakersfield.
In Nigeria, SBI operates as INMB Bank. This bank began in 1981 as the Indo-Nigerian
Merchant Bank and received permission in 2002 to commence retail banking. It now has
five branches in Nigeria.
In Nepal, SBI owns 55% of Nepal SBI Bank, which has branches throughout the
country. In Moscow, SBI owns 60% of Commercial Bank of India, with Canara Bank
owning the rest. InIndonesia, it owns 76% of PT Bank Indo Monex.
The State Bank of India already has a branch in Shanghai and plans to open one in
Tianjin.[7]
In Kenya, State Bank of India owns 76% of Giro Commercial Bank, which it acquired
for US$8 million in October 2005.[8]

Associate banks

Main Branch of SBI in Mumbai.

SBI has five associate banks; all use the State Bank of India logo, which is a blue
circle, and all use the "State Bank of" name, followed by the regional headquarters'
name:
State Bank of Bikaner & Jaipur
State Bank of Hyderabad
State Bank of Mysore
State Bank of Patiala
State Bank of Travancore

Earlier SBI had seven associate banks, all of which had belonged to princely states until
the government nationalised them between October 1959 and May 1960. In tune with the
first Five Year Plan, which prioritised the development of rural India, the government
integrated these banks into State Bank of India system to expand its rural outreach.
There has been a proposal to merge all the associate banks into SBI to create a "mega
bank" and streamline the group's operations.[9]
The first step towards unification occurred on 13 August 2008 when State Bank of
Saurashtra merged with SBI, reducing the number of associate state banks from seven to
six. Then on 19 June 2009 the SBI board approved the absorption of State Bank of
Indore. SBI holds 98.3% in State Bank of Indore. (Individuals who held the shares prior
to its takeover by the government hold the balance of 1.77%.)[10]
The acquisition of State Bank of Indore added 470 branches to SBI's existing network of
branches. Also, following the acquisition, SBI's total assets will inch very close to the
10 trillion mark (10 billion long scale). The total assets of SBI and the State Bank
of Indore stood at

9,981,190 million as of March 2009. The process of merging of

State Bank of Indore was completed by April 2010, and the SBI Indore branches started
functioning as SBI branches on 26 August 2010.[11]

State Bank of India Mumbai LHO.

Non-banking subsidiaries
Apart from its five associate banks, SBI also has the following non-banking subsidiaries:
SBI Capital Markets Ltd
SBI Funds Management Pvt Ltd
SBI Factors & Commercial Services Pvt Ltd

SBI Cards & Payments Services Pvt. Ltd. (SBICPSL)

SBI DFHI Ltd
SBI Life Insurance Company Limited
SBI General Insurance
In March 2001, SBI (with 74% of the total capital), joined with BNP Paribas (with 26%
of the remaining capital), to form a joint venture life insurance company named SBI
Life Insurance company Ltd. In 2004, SBI DFHI (Discount and Finance House of India)
was founded with its headquarters in Mumbai.

Other SBI service points

SBI has 27,000+ ATMs and SBI group (including associate banks) has 32,752 ATMs. [1]
SBI has become the first bank to install an ATM at Drass in the Jammu & Kashmir
Kargil region. This was the Bank's 27,032nd ATM on 27 July 2012.

Logo and slogan

The logo of the State Bank of India is a blue circle with a small cut in the bottom that
depicts perfection and the small man the common man - being the center of the bank's
business.
Slogans: "PURE BANKING, NOTHING ELSE", "WITH YOU - ALL THE WAY", "A
BANK OF THE COMMON MAN", "THE BANKER TO EVERY INDIAN", "THE
NATION BANKS ON US"

Listings and shareholding

As on 30 June 2013, Government of India held around 62% equity shares in SBI. Over
800,000 individual shareholders hold approx. 5.7% of its shares.

Life Insurance

Corporation of India is the largest non-promoter shareholder in the company with 10.9%
shareholding.[12]
Shareholders

Shareholding[12]

Promoters: Government of India

62.31%

Insurance Companies

11.90%

Foreign Institutional Investors

09.79%

Individual shareholders

05.70%

GDRs

02.71%

Others

07.59%

Total
100.0%
The equity shares of SBI are listed on the Bombay Stock Exchange,[13] where it is a
constituent of the BSE SENSEX index,[14] and theNational Stock Exchange of India,[15]
where

it

is

constituent

of

the

S&P

CNX

Nifty.[16]

Its Global Depository Receipts (GDRs) are listed on the London Stock Exchange.[17]

Employees

A working SBI employee

SBI is one of the largest employers in the country having 228,296 employees as on 31st
March 2013, out of which there were 46,833 female employees(21%) and 2,402 disabled
employees(1%). On the same date, SBI had 43,550 Schedule Caste(19%) and 16,764
Schedule Tribe employees(7%).[1] The percentage of Officers, Assistants and Sub-staff was
35%,

48%

and

17%

respectively

on

the

same

date. [1]

Hiring drive: The bank hired 20,682 Assistants in FY 2012-13, from over 30 lakh
applicants, for expansion of the branch network and to mitigate staff shortage,
particularly at rural and semi-urban branches. In the same year, it recruited 847
probationary officers from around 17 lakh candidates which applied for officers position.
[18]

Staff productivity: As per its Annual Report for FY 2012-13, each employee contributed
to revenues of INR 944 Lacs and net profit of INR 6.45 Lacs.[1]
Recent awards and recognitions
SBI was ranked 298th in the Fortune Global 500 rankings of the world's biggest
corporations for the year 2012.[2]
SBI won "Best Public Sector Bank" award in the D&B India's study on 'India's Top
Banks 2013'.[19][20]

State Bank of India won three IDRBT Banking Technology Excellence Awards 2013 for
Electronic Payment Systems, Best use of technology for Financial Inclusion, and
Customer Management & Business Intelligence in the large bank category.[21]
SBI won National Award for its performance in the implementation of Prime Ministers
Employment Generation Programme (PMEGP) scheme for the year 2012.[22]
Best Online Banking Award, Best Customer Initiative Award & Best Risk Management
Award (Runner Up) by IBA Banking Technology Awards 2010
SKOCH Award 2010 for Virtual corporation Category for its e-payment solution
SBI was the only bank featured in the "top 10 brands of India" list in an annual survey
conducted by Brand Finance and The Economic Times in 2010.[23]
The Bank of the year 2009, India (won the second year in a row) by The Banker
Magazine
Best Bank Large and Most Socially Responsible Bank by the Business Bank Awards
2009
Best Bank 2009 by Business India
The Most Trusted Brand 2009 by The Economic Times.
SBI was named the 29th most reputed company in the world according to Forbes 2009
rankings[24]
Most Preferred Bank & Most preferred Home loan provider by CNBC
Visionaries of Financial Inclusion By FINO
Technology Bank of the Year by IBA Banking Technology Awards
SBI was 11th most trusted brand in India as per the Brand Trust Report 2010.[25]

Major competitors
Some of the major competitors for SBI in the banking sector are Axis Bank, ICICI
Bank, HDFC Bank, Punjab National Bank, Bank of Baroda,Canara Bank and Bank of
India. However in terms of average market share, SBI is by far the largest player in the
market.[26]

Personal banking of sbi

STATE BANK SILVER INTERNATIONAL DEBIT CARD

State Bank Silver International Debit Card

Enjoy the convenience of cashless shopping with State Bank Silver International Debit
Card and earn FreedomRewardz points on your purchases. With your State Bank Silver
International Debit Card you get access to your account whenever and wherever you
want. You can use it to purchase goods at merchant establishments, for making payment
online and withdraw cash in India as well as across the globe.
Use of State Bank Silver International Debit Card:
For shopping at over 5 lakh merchant outlets in India, and over 30 million worldwide.
For booking movie tickets, bill payments, travel and other online purchases and payments
over the internet using secure Master Secure Code/Verified by Visa.
For withdrawing cash from State Bank Group ATMs or other ATMs in India and
worldwide (ATMs with MasterCard/Maestro/Visa logo).
State Bank Debit Card Loyalty Program: FreedomRewardz
State Bank Silver International Debit Card earns 1 FreedomRewardz point (Reward point)
for every Rs. 200/- you shop, dine out, fill fuel, book travel or spend online.

Earn Bonus points on the first three purchase transactions using your State Bank Silver
International Debit Card as under:
50 Bonus FreedomRewardz points on first purchase transaction within completion of one
calendar month of issuance.
50 additional FreedomRewardz Bonus points on first purchase transaction within
completion of one calendar month of issuance.
100 Bonus FreedomRewardz points on third purchase transaction within completion of
one calendar month of issuance.
Continue using your State Bank Silver International Debit Card for at least 3 purchase
transactions in a quarter and double your points earned for the quarter!
These FreedomRewardz Points earned can be accumulated and redeemed for exciting
gifts. Please visit www.freedomrewardz.com for more information.

Daily Cash Withdrawal & Transaction Limit

State Bank Silver International Debit Card
Daily Cash Limit at ATMs

Domestic International
Minimum Rs. 100/- Varies from
ATM

to

ATM
Maximu

Rs.

Varies from

40,000/-

country

to

country,
subject to a
maximum
of

USD

1,000

or

equivalent
thereof
Daily Point of Sales/Online Transaction Minimum No
Limit

such No

limit

limit
subject

such
but
to

local
regulations
Maximum

Rs.

Varies

75,000/-

from
country
to
country,
subject to
a
maximum
of

USD

1,500

or

equivalent
thereof

SMS Alert for Better Tracking

Get instant SMS alerts all Cash withdrawal/Purchase transactions/Online transactions made
on your State Bank Silver International Debit Card.
Issuance and Annual Maintenance Charges
Particulars
Issuance Charges

Charges
Nil

Annual Maintenance Charges Rs. 102/- per annum from the second year of

issue.
Card Replacement Charges

Rs. 204/-

* (The above charges are inclusive of service tax and are subject to revision)
For more information, contact:
SBI's 24x7 helpline through Tollfree 1800 11 2211 (BSNL/MTNL), 1800 425 3800 or
Toll no. 080-26599990.
Mail at contactcentre@sbi.co.in

STATE BANK OF INDIA

Rules and Regulations of Internet Banking
General Information:
1. The OnlineSBIGlobal registration form(s) should be addressed and sent directly to the
branch (i e SBI
Hong Kong (the Bank)) where the applicant(s) maintain his / her / their account(s).
2. Separate registration is required in case the accounts are maintained at different
branches. Separate
registration is allowed for single and joint accounts at your option.
3. Normally you can access your accounts through the OnlineSBIGlobal only after you
acknowledge to
the respective branch(es) the receipt of the User Name and Password sent to you.
4. Each account holder in a joint account with "Either or Survivor" type mode of
operation may register
himself / herself as a user of the OnlineSBIGlobal facility.
5. All other accounts not listed in the registration form will be available on the
OnlineSBIGlobal for the
purpose of enquiry only. The customers may approach Branch for enabling transaction
rights on such
accounts any time.

6. The OnlineSBIGlobal service cannot be claimed as a right. The Bank may also
convert the Service into
a discretionary service (being a service which may be discontinued by the Bank)
anytime, if so
warranted, after it has been made available to you. The Bank may also impose and vary
any restrictions
on the use of OnlineSBIGlobal at any time including any minimum and maximum daily
limits for
transactions effected over it.
7. Transactions over the internet may be subject to interruption, transmission blackout,
delayed
transmission due to internet traffic, or incorrect data transmission due to the public
nature of the
internet. The Bank cannot assume responsibility for malfunctions in communications
facilities not under
our control that may affect the accuracy or timeliness of messages you send.
8. The OnlineSBIGlobal is offered only in jurisdictions where and when it may be
lawfully offered.
OnlineSBIGlobal and information relating to OnlineSBIGlobal are not intended for access
or use by
persons in other jurisdictions.

Hardware Based Security Tokens One Time Password Generators:

1. The security token is personal to you and can only be used with your password. It
provides an
additional level of security for certain transactions and cannot be shared with anyone
else.
2. Once activated, you will need to commence using the one time security token when
you use
OnlineSBIGlobal . You will need to enter the code displayed (once per session) on the
security token
when you:

 add a third party beneficiary send funds to a third party beneficiary

3. You can choose to cancel your security token at any time by contacting the Bank.
4. You must keep your security token safe and secure and advise the Bank immediately
if it is lost, stolen
or misused. Until the Bank's actual receipt of such notification, the Customer shall
remain responsible
for any and all use of the OnlineSBIGlobal by un-authorised persons or for un-authorised
purposes. The
Bank will deactivate your security token and arrange for a replacement one to be sent to
you. A security
token replacement fee will apply. Refer to our Schedule of Fees and Charges on
www.sbihongkong.com
for details.
5. If you have any questions about the security token, please call the Bank between
9.00am and 5.00pm,
Monday to Friday.
6. The Bank makes no representation or warranty on the quality, merchantability or
fitness for purpose
of the security token and accepts no liability for any loss or damage incurred or suffered
by you arising
from your failure to safe keep or use the security token in accordance with the Banks
instructions.

Bank's Terms :
1. All requests received from you shall be logged and transmitted to your branch for
their fulfillment.
The requests become effective from the time these are recorded / registered at the
respective branch.
While registering the request, you shall be informed about the time normally taken by
the Bank for
fulfillment of such requests.

2. The rules and regulations applicable to the banking transactions done in traditional
way at the Hong
Kong branch of State Bank of India will be applicable for the transactions done through
the
OnlineSBIGlobal service.
3. Disputes between the registered user of this service and the Bank with regard to the
transactions
done through OnlineSBIGlobal will be subject to the jurisdiction of the Court of Hong
Kong (where the
branch maintaining the relative account of the user is located) and will be governed by
Hong Kong law in
force from time to time.
4. The Bank will take reasonable care to make use of the available technology for
ensuring security and
preventing

unauthorised

access

to

any

of

the

services

offered

through

the

OnlineSBIGlobal.
5. The OnlineSBIGlobal service is a VeriSign-certified secure site. VeriSign assures that
during the session
you are dealing with website of SBI, the two-way communication is secured with 128-bit
SSL encryption
technology, which ensures the confidentiality of the data during transmission. The accesscontrol
methods designed on the site afford a high level of security to the transactions
conducted on
OnlineSBIGlobal.
6. The Bank reserves the right to modify, change, add or cancel any of the services
offered through
OnlineSBIGlobal without prior notice to the Users or the Terms of Service listed in this
Document by reasonable prior notice to you. The changes will be notified to you /
customers through a notification
on the site.

7. The Bank does not warrant or represent that the OnlineSBIGlobal is free from virus
or other
destructive features which may adversely affect your hardware, software or equipment.

Your Obligations :
1. Password of your choice must replace the Password given by the Bank at the time of
FIRST log-in. This
is Mandatory.
2. You are free to choose the Password of your choice as per the guidelines on the site.
However, you
are advised to avoid choosing a password that is generic in nature, guessable / inferable
from the
personal data such as name, date of birth, address, telephone number, driving license /
car number etc.
You should not use the Password for accessing other services (for example, connection
to the internet or
accessing other websites).
3. You are welcome to access OnlineSBIGlobal from anywhere anytime where it is legal
to do so in the
relevant place. However, as a matter of precaution and safety, you should avoid using
PCs with public
access.
4. There is no way to retrieve the Password from the system. In case you forget your
Password, you will
have to approach the branch to reset the password.
5. You must keep the UserName and Password strictly confidential and known only to
himself / herself.
You should destroy the original printed copy of the UserName and Password, should not
allow anyone
else to use the UserName and Password, should not write down the UserName or
Password on any

device for accessing the OnlineSBIGlobal service or on anything usually kept with or
near it, and should
not write down or record the UserName or Password without disguising it. You should
refer to the
security advice provided by the Bank from time to time. The Bank will not be
responsible for any loss
sustained by you arising out of a breach of this condition.
6. The Bank presupposes that log-in using valid UserName and Password is a valid
session initiated by
none other than you to whom the said Username and Password belong.
7. All transactions executed through a valid session as defined above will be construed
to have been
emanated from you and will be legally binding on you. You are cautioned against
leaving the computer
unattended during a valid session.
8. Should you notice that any information relating to your account(s) is incorrect or
discrepant the same
should be immediately brought to the notice of the branch (es) by telephone.
9. You must inform the Bank as soon as reasonably practicable by telephone if you find
or believe that
your Username or Password has been compromised, lost or stolen, or that unauthorized
transactions
have been conducted over the account. 10. You will not attempt or permit others to
attempt accessing OnlineSBIGlobal through any unlawful
means or use or attempt to use Online SBIGlobal for any unlawful purposes.
11. You shall not, and shall not attempt to decompile, reverse-engineer, translate, convert,
adapt, alter,
modify, enhance, add to, delete or in any way tamper with, or gain access to, any part
of

OnlineSBIGlobal or any internet site or any software comprised in it.

Your Liabilities :

1. You shall not be responsible for any direct loss suffered by you as a result of
unauthorized
transactions conducted through OnlineSBIGlobal service unless you act fraudulently or
with gross
negligence such as failure to properly safeguard your Username, Password or security
token.
2. You shall be liable for all losses if you have acted fraudulently or with gross
negligence. You will be
considered as having acted with gross negligence if you knowingly allows the use by
others of your
Username, Password or security token or fail to follow the safeguards set out in this
Document.
3.In the absence of negligence, fraud or fault on your part, you shall not be liable for
loss or
misplacement of funds caused by unauthorized transactions effected through use of
OnlineSBIGlobal as
a result of (a) a computer crime not prevented by the Banks security; (b) a human or
system error
caused by the Bank, resulting in an improper transaction , leading to lost or misplaced
funds, or (c) a
missed or mis-directed payment caused by the Bank.

STATE BANK OF INDIA

Privacy Policy
The origins of State Bank of India date back to 1806 when the Bank of Calcutta (later
called the Bank of
Bengal) was established. In 1921, the Bank of Bengal and two other Presidency banks
(Bank of Madras
and Bank of Bombay) were amalgamated to form the Imperial Bank of India. In 1955,
the Reserve Bank

of India acquired the controlling interest in the Imperial Bank of India and the State
Bank of India (SBI)
came into existence by an act of Parliament as successor to the Imperial Bank of India.
In the Indian
Financial world, SBI is synonymous with trust and security. In line with recognized
International Practice
and for the information of customers and others who visit the Banks website we believe
it is necessary
to post a privacy statement. The information shared with the Bank will be treated as
private. We also
desire to say explicitly that adequate precautions have been taken to protect information
relating to
customers and their dealings with the Bank from the mischievous and the fraudsters.
Customer
confidentiality and privacy is of utmost concern to SBI. Our employees treat the
information we have
concerning your accounts in the same responsible and confidential way that we want our
own financial
affairs treated.

Recognition of your expectation of privacy:

We recognize that our customers expect privacy and security for their personal and
financial affairs. We
understand that, by selecting us for your banking needs, you have entrusted us to
safeguard your
personal financial information. We want you to be informed of our commitment to
protect the privacy
of your personal financial information with the following privacy principles and practices.
What personally identifiable information is collected from you?
We collect information from you regarding name, addresses, email addresses, passport
number,
Income, PAN, details of nominees etc.

Cookies
A cookie is a data file that certain Web sites write to your computer's hard drive when
you visit such
sites. A cookie file can contain information such as a user identification code that the
site uses to track
the pages you have visited and use the information commercially. We do not use cookies
on our web
site.

How we use, collect, and retain customer information:

On our site we collect, retain, and use information about you only when we reasonably
believe that it
will help administer our business or provide products, services, and other opportunities to
you. We
collect and retain information about you only for specific business purposes.
We use information to: Open and administer your accounts and to protect your records
and funds. Comply with all applicable
laws and regulations . Help us design or improve our products and services for your
benefit. Understand
your financial needs so that we can provide you with quality products and superior
service. To comply
with laws, guidelines and regulations that govern the financial services in the country. To
quote
examples we need to obtain Passport number for NRI account & PAN for deposit
accounts in respect of
resident customers.

How we keep customer information accurate

It is in your interest, and it is our objective, for us to have accurate, current, and
complete information
concerning you and your accounts. We have strict procedures that our employees abide
by to meet this

objective. While some procedures are required by Central, State laws or RBI regulations,
we have
implemented additional procedures to maintain accurate, current, and complete financial
information,
including processes to update information and remove outdated information. If you
believe that we
have incorrect information about you or your accounts, please email us through the
feedback
mechanism provided on the website or modify the profile information on the site as
permissible. We will
correct any erroneous information as quickly as possible.
How we limit access to customer information by our employees
We have procedures that limit access to personally identifiable information to those
employees with a
business reason for knowing such information about you. We educate our employees on
their
responsibility to protect the confidentiality of customer information, and hold them
accountable if they
violate this privacy policy.
Our security procedures to protect customer information
We follow best security practices to help prevent unauthorized access to confidential
information about
you.
How we restrict the disclosure of customer information
SBI does not release customer information except as directed by law or as per your
mandate. We do not
share specific information about customer accounts or other personally identifiable data
with
nonaffiliated third parties for their independent use unless: the information is provided to
help

complete a transaction initiated by you; you request or authorize it; the disclosure is
required by/or
directed by law; or you have been informed about the possibility of such disclosure for
marketing or
similar purposes through a prior communication and have been given the opportunity to
decline.
Disclosing our privacy commitment to you
We want you to understand our commitment to personal privacy and have formulated
this privacy
policy. This privacy policy is provided to: A potential customer who inquires about our
products and
services or who would like a copy of our privacy policy A customer who has
established a relationship
with us. A potential customer who has applied for a loan A visitor to SBI's web site If
you have any questions or concerns about this privacy policy, please send e-mail to us
at privacysbi@sbimail.com or
write to us at AGM Internet Banking, IT Department, SBI Bhavan, Corporate Center,
Madam Cama Road,
Mumbai, INDIA Pin Code 400 021.
Other information about our web site
Customers using SBI's Internet Banking Service.
For customers using our SBI Internet Banking, all visitor information is collected along
with any
information that you volunteer as a customer while using SBI's web site.
Links to, or from, SBI's web site.
SBI is not responsible for information practices employed by web sites linked with our
web site.
Generally, links to non-SBI web sites are provided solely as pointers to information on
topics that may be
useful to users of SBI's web site.
Encrypted information.

Information provided by you on SBI's web site is encrypted or scrambled in order to

secure information.
Privacy policy is subject to change periodically.
RECRUITMENT OF PROBATIONARY
OFFICERS IN STATE BANK OF INDIA
Online registration of application: 30.01.2013 to 23.02.2013
Payment of fees - online : 30.01.2013 to 23.02.2013
Payment of fees - offline : 01.02.2013 to 28.02.2013
Date of written examination : 28.04.2013
Applications are invited from eligible indian citizens for appointment as probationary
Officers (pos) in state bank of india. Candidates selected are liable to be posted
Anywhere in india.
Vacancies:
Vacancies vacancies (pwd)
Sc st obc gen total vh oh total
225 112 405 758 1500 22 22 44
Vacancies for oh & vh category candidates are reserved horizontally. Vacancies including
reserved vacancies
Are provisional and may vary according to the requirements of bank.
1. Eligibility criteria : (as on 01.01.2013)
(a) essential academic qualifications:
Graduation in any discipline from a recognised university or any equivalent qualification
recognised as
Such by the central government.
(b) age limit: as on 01.01.2013
Not below 21 years and not above 30 years as on 01.01.2013 i.e candidates must have
been born not
Earlier than 02.01.1983 and not later than 01.01.1992 (both days inclusive)
Relaxation in the upper age limit to reserved category candidates
Upper age is relaxable by

(i) 3 years in the case of obc candidates.

(ii) 5 years in the case of : (a) sc/st candidates. (b) ex-servicemen (including emergency
commissioned
Officers/short service commissioned officers) who have rendered at least five years
continuous
Military service and have been released on completion of assignment (including those
whose
Assignment is due to be completed within one year) otherwise than by way of dismissal
or
Discharge on account of misconduct or inefficiency or /on account of physical disability
or have
Been released/discharged on account of physical disability attributable to military service
or on
Invalidment (c) candidates who had ordinarily been domiciled in kashmir division of the
state of
Jammu and kashmir between 1st january, 1980 and 31st december, 1989.
(iii) 10 years for vh/oh (gen); 13 years for vh/oh (obc) and 15 years for vh/oh (sc/st)
candidates.
Note : cumulative age relaxation will not be available either under the
Above items or in combination with any other items.
2. Notes for orthopaedically handicapped (oh)/visually handicapped (vh) candidates:
Oh/vh candidates who suffer from not less than 40% of relevant disability should possess
disability
Certificate issued by medical board duly constituted by central or state government issued
on or before
Last date of online submission of application:
A) only those oh candidates who have locomotor disability or cerebral palsy with
locomotor impairment
Of minimum of 40% and only those who fall in the following categories are eligible to
apply:
Bl - both legs affected but not arms

Oa - one arm affected (r or l) - (a) impaired reach;

(b) weakness of grip;
(c) ataxia
Ol - one leg affected (r or l)
Mw - muscular weakness and limited physical endurance
B) only those visually handicapped persons who suffer from any one of the following
conditions are
Eligible to apply :
I) total absence of sight.
Ii) visual acuity not exceeding 6/60 or 20/200 (snellen) in the better eye with correcting
lenses.
Iii) limitation of the field of vision subtending an angle of 20 degrees or worse.
C) candidates having low vision as defined in chapter i, para 2 (u) of the persons with
disabilities (equal

Opportunities, protection of rights and full participation) act, 1995.

D) at the time of written examination, only blind/low vision candidates and those
candidates whose
Writing speed is affected by cerebral palsy can use scribe/ writer at his/her own cost. In
all such cases

Where a scribe/writer is used, the following rules will apply :

I) the candidate will have to arrange his/her own scribe/writer at his/her cost.
Ii) scribe/writer must be essentially one grade lower in educational qualification than the
minimum

Eligibility educational qualifications of the candidate (i.e. Graduation in

this recruitment), thus the
Qualification of scribe/ writer should not be more than xiith standard
pass.
Iii) both the candidate as well as the scribe/writer will have to give a suitable
undertaking, confirming

That the scribe/writer fulfils all the stipulated eligibility criteria for a scribe/ writer as
mentioned
Above. Further, in case it later transpires that he/she did not fulfil any of the laid-down
eligibility
Criteria or suppressed material facts, the candidature of the applicant will stand cancelled,
irrespective
Of the result of the written examination.
Iv) only those candidates who use a scribe/writer shall be eligible for extra time of 20
minutes and/
Or part thereof for every hour of the examination provided that the candidate uses
scribe/ writer
For both the objective and descriptive test.
3. Category:

Instructions for writing category name and category code no. While
applying online.
Category names and their code numbers are given below.
Candidates belonging to obc category but coming in the 'creamy layer', are not entitled
to obc
Reservation and age relaxation. They should indicate their category as 'gen' or 'gen (oh)'
or 'gen
(vh)' (as applicable).
Category code category code category code category code
Name no. Name no. Name no. Name no.
Sc 01 st 04 obc 07 gen 10
Sc(oh) 02 st(oh) 05 obc(oh) 08 gen(oh) 11
Sc(vh) 03 st(vh) 06 obc(vh) 09 gen(vh) 12

4. Selection procedure:
(a) phase-i: written examination (250 marks) consisting of objective tests and descriptive
test.
(i) objective tests (200 marks): the objective tests with 2 hour duration will consists of 4
sections

With 50 marks each as follows:

(a) test of english language (grammar, vocabulary, comprehension etc)
(b) test of general awareness, marketing and computers
(c) test of data analysis and interpretation
(d) test of reasoning (high level)
The candidates are required to qualify in the objective tests by securing passing marks,
in
Each of the tests, to be decided by the bank on the basis of the performance of all the
competing
Candidates taken together in each test to a minimum required level for each category.
(ii) descriptive test (50 marks): the descriptive test with 1 hour duration will be of test
of english
Language (comprehension, short prcis, letter writing & essay).
The candidates are required to qualify in the descriptive test by securing passing marks,
to be
Decided by the bank.
Descriptive test paper of only those candidates will be evaluated who have scored
qualifying
Marks in the objective tests as stated above in (i).
(b) phase-ii: group discussion (20 marks) & interview (30 marks)
The aggregate marks of candidates qualifying in both the objective tests and descriptive
test will be
Arranged in descending order in each category and the candidates in the order of merit,
subject to 3 times
The number of vacancies in each category, will be called for group discussion and
interview. The qualifying
Marks in group discussion & interview will be as decided by the bank.
(c) final selection:
The candidates will have to qualify both in phase-i and phase-ii separately.
Marks secured by the candidates in the written test (out of 250 marks maximum) are
converted to out of

75 and marks secured in group discussion & interview (out of 50 marks maximum) are
converted to out
Of 25. The final merit list is arrived at after aggregating converted marks of written test
and group
Discussion & interview out of 100 for each category. The selection will be made from
the top merit ranked

Candidates in each category.

Results of the candidates who have qualified for phase ii and thereafter, the list of
candidates finally
Selected will be available on the banks website. Final select list will be published in
employment news/
Rozgar samachar.
5. Date of written examination: 28.04.2013 (sunday): the written examination will be
held at
Following centres.
Examination centres:
Name of examination centre code number circle
Ahmedabad 11
Bhavnagar 12
Rajkot 13 ahmedabad
Surat 14
Vadodara 15
Bangalore 16
Gulbarga 17
Hubli 18 bangalore
Mangalore 19
Mysore 20
Bhopal 21
Gwalior 22
Indore 23 bhopal
Jabalpur 24

Raipur 25
Bhubaneswar 26
Berhampur (ganjam) 27 bhubaneswar
Cuttack 28
Sambalpur 29
Ambala 30
Chandigarh 31
Jalandhar 32 chandigarh
Jammu 33
Ludhiana 34
Patiala 35
Palampur 36
Shimla 37
Srinagar 38
Chennai 39
Coimbatore 40
Madurai 41 chennai
Puducherry 42
Tiruchirapalli 43
Agartala 44
Aizwal 45
Dibrugarh 46
Guwahati 47 guwahati
Imphal 48
Itanagar 49
Kohima 50
Shillong 51
Silchar 52
Hyderabad 53
Tirupati 54 hyderabad
Vijayawada 55

Vishakhapatnam 56
Asansol 57
Burdwan 58
Gangtok 59
Kolkata 60 kolkata
Port blair 61
Siliguri 62
Allahabad 63
Bareilly 64
Gorakhpur 65 lucknow
Kanpur 66
Lucknow 67
Varanasi 68
Agra 69
Ajmer 70
Dehradun 71
Jaipur 72 new delhi
Jodhpur 73
Meerut 74
Haldwani 75
New delhi 76
Udaipur 77
Aurangabad 78
Mumbai 79
Nagpur 80 mumbai
Panaji (goa) 81
Pune 82
Bhagalpur 83
Muzaffarpur 84 patna
Patna 85
Ranchi 86

Kochi 87
Kottayam 88 thiruvananthapuram
Kozhikode 89
Thiruvananthapuram 90
(contd... From previous page)
(contd... On next page)
Candidates should choose the name and code number of the centre where he/she desires
to take the
Examination. No change in the choice of examination centre will be entertained under
any
Circumstance. Bank reserves the right to add or delete any centre or alter examination
Date at its discretion.

6. Emoluments:
Pay: the starting basic pay is rs 16,900/- (with 4 increments) in the scale of rs 14500600/7-18700-700/
2-20100-800/7-25700 applicable to junior management grade scale i. The official will also
be eligible for
D.a., h.r.a & c.c.a as per rules in force from time to time. The compensation per annum
at mumbai is
Rs.8,00,000/- plus. The break-up of monthly compensation is as under:
Cash component rs. 30, 370/Banks contribution to pf & pension scheme rs. 4,673/Housing (lease rental) rs. 29,500/Perquisites (conveyance, newspapers, entertainment
Allowance, house & furniture maintenance etc. Rs. 4,130/In addition, the officers are also entitled to other benefits like
(i) medical aid for self (100%) and for family (75%)
(ii) home travel concession/leave fare concession
(iii) concessional interest rates for housing/car/personal loans
The salary scales are under revision with effect from november 2012.
Career path

The probationary officers will be on probation of two years during which they will be
given intensive
Training and towards end of their probation / training period, they will be subjected to a
screening process.
While those officers who achieve the predetermined standards may be confirmed and
given placement in
The next higher grade i.e. Officer middle management grade scale ii, others who qualify
the test but fail
To achieve the standards set for placement in middle management grade scale ii, will be
confirmed as
Officer junior management scale grade i. The services of those officers who fail to
qualify in this process

Will be terminated.
Bank provides immense opportunities for growth in the bank including opportunities for
postings abroad.
The attractive promotion policy of the bank provides an opportunity to the meritorious
and exceptionally
Brilliant officers to reach the top management grade in a reasonably quick time.

7. Application fee and intimation charge: (non refundable)

Sr. No. Category total
1. Sc / st / pwd rs. 50/- (intimation charges only)
2. General and others rs. 200/- (app. Fee including intimation charges)
Fee / postal charges once paid will not be refunded on any account nor can it be held
in reserve for any
Other examination or selection.

8. Sbi may arrange pre-examination training at certain centres for

sc/st/religious minority community
Candidates in consonance with the guidelines issued by government of india. Candidates
belonging to the

Above categories who desire to avail themselves of such training at their own cost may
indicate to that
Effect against relevant column while applying on-line. An indicative list of training
centres is given below:
Agra ahmedabad akola allahabad asansol aurangabad
Bareilly bhubaneshwar berhampur (ganjam) bhopal bangalore
Chandigarh chennai coimbatore dehradun ernakulam gangtok
Gorakhpur gulbarga guwahati hubli hyderabad indore
Jabalpur jaipur kanpur kolkata lucknow madurai
Meerut mumbai mysore nagpur new delhi panaji (goa)
Patna port blair purnea pune raipur ranchi
Sambalpur siliguri shillong srinagar tirupati vadodara
Varanasi vishakhapatnam vijaywada
The bank may add additional centres or may delete some of the centres indicated for
training.

9. Number of chances:
Category number of chances
General 4
General (pwd) 7
Obc 7
Obc (pwd) 7
Sc/ sc (pwd)/ st/ st (pwd) no restriction
General category candidates who have appeared on 4 occasions in the recruitment
examination of pos for
Sbi are not eligible to apply.
In respect of general (pwd), obc & obc (pwd) candidates chances will be counted
prospectively from
The examination held on 18.04.2010.

10. How to apply:

Guidelines for filling online application:
Candidates will be required to register themselves online first through bank's website

Www.statebankofindia.com or www.sbi.co.in. After which candidates are required to pay

the requisite
Application fee through one of the following mode(i) offline mode (the system will generate a cash voucher/ challan form pre-printed with
the candidate's
Details which will be required to be presented at any state bank of india branch counter
with the
Requisite fee. On payment of the requisite fee through computer generated challan form,
registration of
The online application will be complete).
(ii) online mode (the payment can be made by using debit card/ credit card/ internet
banking).
Pre-requisites for applying online
Candidates should have valid email id which should be kept active till the declaration of
results. It will help
Him/her in getting call letter/interview advices etc. By email.
Option- i : payment of fee (offline):
I) candidates should first scan their photograph and signature as detailed under guidelines
for scanning
The photograph and signature.
Ii) candidates to visit banks website www.statebankofindia.com or www.sbi.co.in and
open the
Appropriate online application format, available in the 'recruitment link'.
Iii) fill the application carefully. Once the application is filled in completely, candidate
should submit the
Data. In the event of candidate not able to fill the data in one go, he can save the data
already entered.
When the data is saved, a provisional registration number and password will be
generated by the
System and displayed on the screen. Candidate should note down the registration number
and

Password. They can re-open the saved data using registration number and password and
edit the
Particulars, if needed. This facility will be available for three times only. Once the
application is filled in
Completely, candidate should submit the data and take a printout of the system generated
fee payment
Challan immediately. No change/ edit will be allowed thereafter. The registration at this
stage is
Provisional.
Iv) fee payment: fee will be accepted from 2nd working day after registration and can
be made within
Three working days at any branch of state bank of india. System generated fee payment
challan will
Be used for depositing fee. Once fee is paid, the registration process is completed.
V) candidate will receive registration confirmation by sms/e-mail after three working days
from the date
Of payment of fees. Please ensure to furnish correct mobile number / email address to
receive the
Registration confirmation.
Vi) three days after fee payment, candidates will also have a provision to reprint the
submitted application
Containing fee details. The printout of the application form and fee receipt should be
retained with the
Candidate. It will have to be submitted at the time of interview, if called for.
Option- ii: payment of fees : [online] :
I. Follow steps i) to iii) given under option-i above.
No fee payment challan will be generated. Fee payment will have to be made online
through payment
Gateway available thereat.
Ii. After ensuring the correctness of the particulars of the application form, candidates are
required to pay

Fees through the payment gateway integrated with the application, following the
instructions available
On the screen. No change/edit will be allowed thereafter.
Iii. The payment can be made by using debit card/ credit card/ internet banking by
providing information
As asked on the screen. Transaction charges for online payment, if any, will be borne by
the candidates.
Iv. On successful completion of the transaction, e-receipt and application form will be
generated; which
May be printed for record.
V. If the online transaction is not successfully completed, please register again and make
payment online.
Note: there is also a provision to reprint the e-receipt and application form containing
fee details, at later
Stage.
The printout of the application form is not to be sent to the bank.
11. Guidelines for scanning the photograph & signature
Before applying online a candidate will be required to have a scanned (digital) image of
his/her photograph
And signature as per the specifications given in annexture-i.
Your online application will not be registered unless you upload your photo and
signature as specified.
On uploading your photo and signature, as specified, your online application will be
provisionally
Registered.

Note:
A. In case the face in the photograph or signature is unclear, the candidates application
may be rejected.
B. Candidates are advised to take a printout of their system generated online application
forms after
Submitting.

C. In case the photograph or signature is unclear, the candidate may edit his application
and re-upload his
Photograph or signature.
D. On-line registration of application & fee payment will be available from 30.01.2013
to 23.02.2013. Last
Date for cash deposit will be 28.02.2013 for offline registration.
E. Candidates serving in govt./quasi govt. Offices, public sector undertakings including
nationalised
Banks and financial institutions are advised to submit 'no objection certificate' from their
employer at
The time of interview, failing which their candidature may not be considered and
travelling expenses,
If any, otherwise admissible, will not be paid.
F. In case of selection, candidates will be required to produce proper discharge certificate
from the
Employer at the time of taking up the appointment.
G. Caste certificate issued by competent authority on format prescribed by the
government of india to be
Submitted by the sc/st candidates, if called for interview.
H. Candidates belonging to obc category but coming under the 'creamy layer' are not
entitled to obc
Reservation. They should indicate their category as 'gen' or 'gen ph' as applicable.
I. A declaration to be submitted in the prescribed format by candidates seeking
reservation under obc
Category that he/she does not belong to the creamy layer as on 23.02.2013.
The obc certificate containing the non-creamy layer clause, issued during the period
01.04.2012 to
31.03.2013, should be submitted by such candidates, if called for interview.
J) call letters for written examination:
The candidates should download their call letter and an acquaint yourself booklet by
entering

Their registration number and password / date of birth, after 08.04.2013 from the banks
website.
No hard copy of the call letter / acquaint yourself booklet will be sent by
Post.
Note: the candidates must bring one photo identity proof such as passport/adhar/pan
card/driving
Licence/voters card/bank passbook with duly attested photograph/identity card issued by
school or
College/gazetted officer in the official letterhead in original as well as a self attested
photocopy
Thereof. The photocopy of identity proof should be submitted along with call letter to
the invigilators
In the examination hall, failing which or if identity of candidates is in doubt the
candidate will not
Be permitted to appear for the test.
K) action against candidates found guilty of misconduct:
Candidates are cautioned that they should not furnish any particulars that are false,
tampered/
Fabricated and they should not suppress any material information while filling up the
application form.
At the time of written examination/interview, if a candidate is (or has been) found guilty
of:
(i) using unfair means during the examination or (ii) impersonating or procuring
impersonation by any
Person or (iii) misbehaving in the examination hall or (iv) resorting to any irregular or
improper
Means in connection with his/her candidature for selection or (v) obtaining support for
his/her
Candidature by any unfair means, such a candidate may, in addition to rendering
himself/herself
Liable to criminal prosecution, will also be liable :

A) to be disqualified from the examination for which he/she is a candidate

B) to be debarred, either permanently or for a specified period, from any examination or
recruitment
Conducted by bank.
Note: the bank would be analysing the responses of a candidate with other appeared
candidates
To detect patterns of similarity. On the basis of such an analysis, if it is found that the
responses
Have been shared and scores obtained are not genuine / valid, the bank reserves the
rights to
Cancel his/her candidature.
L) use of mobile phones, pagers, calculator or any such devices:
(a) mobile phones, pagers or any other communication devices are not allowed inside the
premises
Where the examination is being conducted. Any infringement of these instructions shall
entail
Cancellation

of

candidature

and

disciplinary

action

including

ban

from

future

examinations.
(b) candidates are advised in their own interest not to bring any of the banned item
including mobile
Phones/ pagers to the venue of the examination, as arrangement for safekeeping cannot
be
Assured.
(c) candidates are not permitted to use or have in possession of calculators in
examination premises.
M) general information:
(i) candidates should satisfy themselves about their eligibility for the post applied for.
The bank
Would admit to the written test all the candidates applying for the posts with the
requisite fee on

The basis of the information furnished in the online application and shall determine their
eligibility
Only at the time of interview.
(ii) candidates are advised in their own interest to apply online much before the closing
date and not
To wait till the last date for depositing the fee to avoid the possibility of disconnection /
inability
/ failure to log on to the website on account of heavy load on internet or website jam.
(iii) sbi does not assume any responsibility for the candidates not being able to submit
their
Applications within the last date on account of aforesaid reasons or for any other reason
beyond
The control of sbi.
(iv) in case it is detected at any stage of recruitment that a candidate does not fulfil
The eligibility norms and / or that he / she has furnished any incorrect / false
Information or has suppressed any material fact(s), his / her candidature will
Stand cancelled. If any of these shortcomings is / are detected even after
Appointment, his /her services are liable to be terminated.
(v) candidates are advised to keep their e-mail id alive for receiving advices, viz. Call
letters/
Interview advices etc.
(vi) appointment of selected candidates is subject to his /her being declared medically fit
as per the
Requirement of the bank concerned.
(vii) decisions of bank in all matters regarding eligibility, conduct of written
Examination, other tests and selection would be final and binding on all
Candidates. No representation or correspondence will be entertained by the
Bank in this regard.
(viii) any legal proceedings in respect of any matter of claim or dispute arising out of
this advertisement

And/or an application in response thereto can be instituted only in mumbai and

courts/tribunals/
Forums at mumbai only shall have sole and exclusive jurisdiction to try any
cause/dispute.
Canvassing in any form will be a disqualification.
State bank of india, corporate centre, mumbai general manager
Date: 23.01.2013
This advertisement is also available on bank's website: http://www.statebankofindia.com or
http://www.sbi.co.in. The bank is not responsible for printing errors, if any.
(contd... From previous page)
(i) photograph image:
photograph must be a recent passport size colour picture.
the picture should be in colour, against a light-coloured, preferably white, background.
look straight at the camera with a relaxed face
if the picture is taken on a sunny day, have the sun behind you, or place yourself in
the shade, so that
You are not squinting and there are no harsh shadows
if you have to use flash, ensure theres no red-eye
if you wear glasses make sure that there are no reflections and your eyes can be
clearly seen.
caps, hats and dark glasses are not acceptable. Religious headwear is allowed but it
must not cover
Your face.
dimensions 200 x 230 pixels (preferred)
size of file should be between 20kb50kb
ensure that the size of the scanned image is not more than 50kb. If the size of the
file is more than
50kb, then adjust the settings of the scanner such as the dpi resolution, no. Of colours
etc., during the

Process of scanning.
(ii) signature image:

 the applicant has to sign on white paper with black ink pen.
the signature must be signed only by the applicant and not by any other person.
if the applicants signature on the answer script, at the time of the examination, does
not match the
Signature on the attendance sheet, the applicant will be disqualified.
dimensions 140 x 60 pixels (preferred)
size of file should be between 10kb 20kb
ensure that the size of the scanned image is not more than 20kb
Scanning the photograph & signature:
set the scanner resolution to a minimum of 200 dpi (dots per inch)
set color to true color
file size as specified above
crop the image in the scanner to the edge of the photograph/signature, then use the
upload editor to crop
The image to the final size (as specified above).
the image file should be jpg or jpeg format. An example file name is: image01.jpg or
image01.jpeg image
Dimensions can be checked by listing the folder files or moving the mouse over the file
image icon.
Candidates using ms windows/ms office can easily obtain photo and signature in .jpeg
format not
Exceeding 50kb & 20kb respectively by using ms paint or ms office picture manager.
Scanned photograph
And signature in any format can be saved in .jpg format by using save as option in
the file menu and size
Can be reduced below 50kb (photograph) & 20kb (signature) by using crop and then
resize option [please
See point (i) & (ii) above for the pixel size] in the image menu. Similar options are
available in other photo
Editor also.
If the file size and format are not as prescribed, an error message will be displayed.

While filling in the online application form the candidate will be provided with a link to
upload his
Photograph and signature.
Procedure for uploading the photograph and signature
(i) there will be two separate links for uploading photograph and signature
(ii) click on the respective link upload photograph / signature
(iii) browse & select the location where the scanned photo / signature file has been
saved.
(iv) select the file by clicking on it.
(v) click the upload button.

Annexure: i
State Bank of India
The State Bank of India, is India's largest and the oldest Bank and a premier in terms
of

balance

sheet

size,

number

of

branches,

market

capitalization

and

profits.

Apart from banking, SBI has also entered into new ventures strategic tie ups Pension
Funds, General Insurance, Custodial Services, Private Equity, Mobile Banking, Point of
Sale Merchant Acquisition, Advisory Services, structured products etc each one of these
initiatives

having

huge

potential

for

growth.

With its cutting edge technology and new banking models, it is expanding its Rural
Banking base, looking at the vast untapped potential in the hinterland and proposes to
cover

100,000

villages

in

the

next

two

years.

State Bank of India is also concentrating at the top end of the market, on whole sale
banking capabilities to provide Indias growing mid / large Corporate with a complete
array of products and services. It is consolidating its global treasury operations and
entering into structured products and derivative instruments. State Bank of India is the
only Bank of India that has been included in the list of fortune 500. It is the largest
provider of infrastructure debt and the largest arranger of external commercial borrowings
in

the

country.

Survey of SBI
Branches - 850
Branches of Associated Banks- 5100
ATM'S- 8500 ATMs,
Other value added services - Internet banking, debit cards, mobile banking, etc.
Learning Colleges- Four national level Apex Training Colleges (For skill enhancement)
Learning Centres - 54 (For skill enhancement)
Forign Offices - 82 (in 32 countries)
Subsidiaries in India- SBI Capital Markets, SBICAP Securities, SBI DFHI, SBI Factors,
SBI Life and SBI Cards
Subsidiary
State

of

State

Bank

State

of
Bank

State

Bank

State

Bank

State

Bank

State Bank of Travancore

The services of SBI Bank
Personal Banking

Bank
Bikaner

of
&

of

India
Jaipur
Hyderabad

of
of
of

Indore
Mysore
Saurastra

Gold Banking
NRI Banking
International Banking
Corporate Banking
Small Scale Industries
Small Business Finance
Rural Banking
Government Business
Home Loans
SBI Central Office
State Bank of India, State Bank Bhawan
8th floor, Madame Cama Road,
Mumbai-400 021,
Telephone No. 22029456 or 22029451,
Fax no. 22885369.

State Bank of Indias new, innovative product offerings

Despite being the countrys largest bank, State Bankof India is trying hard to attract
customers towards its various products and services. Or maybe we should say that it is
because of SBIs innovative offerings that it has become the countrys largest and most
popular bank.
Take a look at some of its new facilities:
1. Most recently, SBI has introduced a service which enables customers to file their
income tax returns online. This service is extended to all customers of the bank. The
Bank charges a nominal amount of Rs. 150 for rendering this service.
2. It has launched a Multi City cheque facility. Multi City cheques are those which can
be drawn at any bank branch, in any city, even if it is drawn at base bank. No extra

charges are levied on them they are treated as local cheques subject to a limit of Rs.5
lakh.
3. Recently, the bank scraped the minimum savings requirements of its savings accounts.
Now, customers are not charged any penalty for not maintaining a minimum balance of
Rs. 1000 in their savings accounts.

CONSUMER BEHAVIOUR TOWARDS THE SERVICE OF STATE BANK

OF INDIA IN NAGERCOIL TOWN
USHA.A*; DR.M.EDWIN GNANADHAS **
*RESEARCH SCHOLAR,
RESEARCH CENTER IN COMMERCE,
SCOTT CHRISTIAN COLLEGE (AUTONOMOUS) NGL 3,
KANYAKUMARI DISTRICT, TAMIL NADU.
**ASSOCIATE PROFESSOR OF COMMERCE,
SCOTT CHRISTIAN COLLEGE (AUTONOMOUS) NGL 3,
KANYAKUMARI DISTRICT, TAMIL NADU.