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AFIS QUALITY MANUAL

IT

AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE

Rev. 04 14/03/15

Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd Table of Contents 1.0 INTRODUCTION 1.1 QUALITY POLICY STATEMENT

Atlantic Fluids & Integrated Services Ltd

Table of Contents

1.0

INTRODUCTION

1.1

QUALITY POLICY STATEMENT

1.2.

AFIS QUALITY OBJECTIVES

1.3

VISION

1.4.

SCOPE OF THE QMS

1.5

APPLICATION

2.0.

QMS RELATED DOCUMENTS

2.1.

A. LIST OF COMMONLY USED ABBREVIATION AND TERMS

4.0

Quality Management System

4.1

General Requirements

4.2

Documentation Requirements

4.2.1

General Requirements

4.2.2

Quality Manual

4.2.3

Control of Documents

4.2.4

CONTROL OF RECORDS

5.0

Management Responsibility

5.1

Management Commitment

5.2

Customer Focus

5.3

Quality Policy

5.4

PLANNING

5.4.1

Quality objectives

5.4.2

Quality Management System Planning

5.5

Responsibility, Authority and Communication

5.5.1

Responsibility and Authority for Quality

5.5.2

Management Representative (MR)

5.5.3

Internal Communication

5.6

Management Review

5.6.1

General Requirements

5.6.2

Review Input

5.6.3

Review Output

6.0

Resource Management

6.1

Provision of Resources

6.2

Human Resources

6.2.1

General Requirements

6.2.2

Competence, Awareness and Training

6.3

Infrastructure/Assets

6.4

Work Environment

7.0

Product Realization\

7.1

Planning of Product Realization

7.2

Customer-related Processes

7.2.1

Determination of Requirements Related to Products/services

7.2.2

Review of Requirements Related to Products/Services

7.2.3a

Customer Communication

7.2.3b.

Contract Review

7.4

Purchasing

7.4.1

Purchasing Process

7.4.1.C.1 Purchasing Procedure

7.4.2

Purchasing Information

7.4.3

Verification of Purchased Products

7.5

Production and Service Provision

7.5.1

Control of Production and Service Provision

7.5.2

Validation of Processes for Production and Service Provision

7.5.3

Identification and Traceability

7.5.4

Customer Property

7.5.5

Preservation of Products

7.6

Control of Measuring and Monitoring Devices

7.6.C.1

Equipment Identification

8.0

Measurement, Analysis and Improvement

8.1

General Requirements

8.2

Monitoring and Measurement

8.2.1

Customer Satisfaction

8.2.2

Internal Audit

8.2.3

Monitoring and Measurement of Processes

8.2.4

Monitoring and Measurement of Products

8.3

Control of Nonconforming Products

8.4

Analysis of Data

8.5

Improvement

8.5.1

Continual Improvement

8.5.2

Corrective Action

8.5.3

Preventive Action

AFIS-NIG-QP-001

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APPROVED BY: S. OFULUE

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Atlantic Fluids & Integrated Services Ltd 1.0 INTRODUCTION Atlantic Fluids and Integrated Services Limited (AFIS)

Atlantic Fluids & Integrated Services Ltd

1.0 INTRODUCTION

Atlantic Fluids and Integrated Services Limited (AFIS) , an indigenous Drilling and completion fluids company was set up in 2005 and formally incorporated February 2007, with the sole objective of providing high quality mud, brine and engineering services and specialized training to the exploration and production companies operating in Nigeria and the West African region oil and gas industry.

Atlantic Fluids is 100% Nigerian owned company. We are committed to high business integrity, transparency, dedicated to professionalism and deeply rooted in excellence through technical and commercial performance, quality assurance and

quality

With well-trained manpower, financial stability and performance, conducive and well- organized workplace, Atlantic Fluids is aimed at achieving high standard and efficiency. We having talented and skilled workforce with strong innovation which drives Atlantic Fluids quest for operational and technical excellence. Atlantic fluids Limited is formally registered with the department of Petroleum Resources (DPR) and currently with NNPC-NIPEX. AFIS has been issued with an operating permit to participate in the following category of business –

control.

1. Mud, Brine and work-over chemical supply and engineering services.

2. Provision of professional and experienced mud consultants to mud companies and E & P operators – Technical Manpower.

3. Professional basic Mud engineering, advanced mud engineering, basic cementing and basic drilling engineering training - Manpower training.

We are Contractor/Vendor to local and international oil companies and intend to provide drilling, completion fluids and engineering services to both indigenous and International exploration and producing companies in Nigeria and West Africa. We work with a vast network of associate companies and suppliers located in Nigeria and various other countries to achieve technical and value oriented services for our customers. Atlantic Fluids management is totally committed to maintaining and consistently works to improve its Quality, Health, and Safety and Environment (QHSE) systems mechanisms and ensure that adequate resources are allocated in the yearly budget and by ensuring the safety and quality assurance of each individual work process.

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Atlantic Fluids & Integrated Services Ltd 1.1 QUALITY POLICY STATEMENT QUALITY POLICY STATEMENT ATLANTIC FLUIDS

Atlantic Fluids & Integrated Services Ltd

1.1 QUALITY POLICY STATEMENT

& Integrated Services Ltd 1.1 QUALITY POLICY STATEMENT QUALITY POLICY STATEMENT ATLANTIC FLUIDS & INTEGRATED

QUALITY POLICY STATEMENT

QUALITY POLICY STATEMENT
QUALITY POLICY STATEMENT
QUALITY POLICY STATEMENT

ATLANTIC FLUIDS & INTEGRATED SERVICES LTD

is committed to the safe delivery and verification of drilling and completion fluids that meet and exceed customer’s expectation and will strive for continual improvement.

In order to achieve the above stated Quality Policy, AFIS management ensures that:

It is relevant to its core operation as a drilling and completion fluids company

It reveals the extent of management commitment to the effective implementation of NIS ISO 9001:2008 standard and continual improvement of its operation

It aligns with the overall corporate quality objectives, mission and vision policies of AFIS

It is displayed at strategic areas, communicated, and understood by all AFIS staff

It is reviewed as the need arises for adequacy and continuing suitability

Customer complaints and other feedback reports are promptly treated to the satisfaction of our customer.

AFIS-NIG-QP-001

treated to the satisfaction of our customer. AFIS-NIG-QP-001 …………………… Managing Director PREPARED BY:

…………………… Managing Director

PREPARED BY: OWELEKE MATTHEW

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Atlantic Fluids & Integrated Services Ltd 1.2. AFIS CORPORATE QUALITY OBJECTIVES Quality Objectives are established

Atlantic Fluids & Integrated Services Ltd

1.2. AFIS CORPORATE QUALITY OBJECTIVES Quality Objectives are established at both corporate and departmental levels. These are referred to as Corporate and Departmental objectives respectively. Corporate Quality Objectives:

To achieve customer satisfaction

Ensuring response to customer complaints PROMPTLY

To achieve all set targets on execution of project

The departmental objectives are determined by each department and the Managing Director ensures that all set objectives are measurable and consistent with the quality policy. The extent of realization of these departmental objectives or targets is reviewed during management review meetings to determine the level of customer satisfaction.

1.3 VISION

“To be a STRONG INDIGENOUS LEADER in the provision of expertise fluids, chemicals, verification services and manpower technical training capabilities for exploration and production activity and build a reputation for quality service delivery backed by high level technical support.”

The quality Management system described in this Manual is based on the requirements of the NIS ISO 9001:2008. This QMS is the responsibility and authority of the some key personnel in AFIS. The responsibilities and authorities to enable these key personnel delegated to implement the system are described in this manual.

AFIS-NIG-QP-001

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Atlantic Fluids & Integrated Services Ltd 1.4. SCOPE OF THE QMS The Quality Management system

Atlantic Fluids & Integrated Services Ltd

1.4. SCOPE OF THE QMS

The Quality Management system as documented here is applicable to the following activities “Supply and verification of drilling and Completion Fluids”.

1.5 APPLICATION

The following clause of NIS ISO 9001:2008 QMS is not applicable to AFIS due to the nature and structure of our operations:

Clause 7.3 – design and Development

2.0.

QMS RELATED DOCUMENTS

1.

NIS ISO 9001:2008 Quality Management System Requirements

2.

Departmental SOPs

3.

AFIS Quality Manual

4.

Equipment Maintenance/Service/Quality Assurance Manuals and forms

2.1.

A. LIST OF COMMONLY USED ABBREVIATION AND TERMS…. List 1

WORD

DEFINITION

Audit

An examination of record/activities of a company’s quality management system to verify their degree of conformity

Auditee

A department or its representative being audited

Calibration

Method of standardizing the qualities of a measuring instrument

To check the accuracy of measuring equipment

Conformity

Fulfillment of specified requirement

Company

Atlantic Fluids and Integrated Services Limited (AFIS)

Contract

An agreement formally executed by both customer and supplier, which requires performance of services or delivery of products

at a cost to the customer in accordance with the terms and conditions

Controlled Doc

A document, which is formally issued to a particular department

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Corrective Action: Atlantic Fluids & Integrated Services Ltd Action conformity. taken to eliminate the causes

Corrective Action:

Atlantic Fluids & Integrated Services Ltd

Action

conformity.

taken

to

eliminate

the

causes

of

an

existing

non

Customer

A recipient of a product or service provided by the supplier

Non conformity

Non-fulfillment of a specified requirement

Work instruction

Instruction, which prescribes work to be done, who is to do it,

When it is to start and end or completed and how, the work is to be carried out.

QMS

Quality Management System

B. ABBREVIATIONS

Figure 1

HOD

Head of Department

LPO

Local Purchase Order

PA

Preventive Action

NC

Non Conformity

QM

Quality Manual

IQA

Internal Quality Audit

MOM

Minutes of meeting

MR

Management Representative

QA

Quality Assurance

CA

Corrective Action

SMP

Six Mandatory Procedures

SOPS

Standard Operating Procedure

QMS

Quality Mgt System

WHM

Warehouse methods

PP

Procurement Process

QHSE

Quality Health Safety & Environment

LAB/LSP

Laboratory/Laboratory Services Process

SON

Standards organization of Nigeria

ISO

International Organization for Standardization

AFIS

Atlantic Fluids & Integrated Services

AMS

AFIS Management System

DCRF

Document Change Request Form

CARF

Corrective Action Request Form

ASF

Assignment Form

OPS

Operations

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Atlantic Fluids & Integrated Services Ltd DISTRIBUTION LIST Figure 2 COPY NUMBER HOLDER 1 Managing

Atlantic Fluids & Integrated Services Ltd

DISTRIBUTION LIST

Figure 2

COPY NUMBER

HOLDER

1

Managing Director

2

Operations Director

3

Finance and Admin Director

4

Management

Representative(MR)

5

Standard Organization of Nigeria (SON)

6

QHSE

7

LAB

8

WHM

9

PP

10

ADMIN

11

ACCOUNTS

12

INTERNAL AUDIT

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Atlantic Fluids & Integrated Services Ltd Figure 3 4.0 QUALITY MANAGEMENT SYSTEM 4.1 General Requirements

Atlantic Fluids & Integrated Services Ltd

Atlantic Fluids & Integrated Services Ltd Figure 3 4.0 QUALITY MANAGEMENT SYSTEM 4.1 General Requirements Atlantic

Figure 3

4.0 QUALITY MANAGEMENT SYSTEM

4.1 General Requirements

Atlantic Fluids and Integrated Services Limited (AFIS) have established,

documented,

and strives continually to improve its effectiveness in accordance with the

requirements of

AFIS has determined:

implemented and maintained a Quality Management System (QMS)

NIS ISO 9001:2008.

a. the

processes needed for the quality management system and their

application throughout AFIS (see Fig .3 above),

b. the sequence and interaction of these processes(see fig 3),

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Atlantic Fluids & Integrated Services Ltd c. criteria and methods needed to ensure that both

Atlantic Fluids & Integrated Services Ltd

c. criteria and methods needed to ensure that both the operation and control of these processes are effective,

d. AFIS has put in place mechanism to ensure the availability of resources and information necessary to support the operation and monitoring of these processes,

e. AFIS monitor and measure where applicable and analyze these processes, and

f. Implement actions necessary to achieve planned result and continual improvement of these processes.

For the outsourced processes, some controls are applied to ensure that products and services conform to requirements

The extent and type of control depend on, the potential impact any outsourced process could likely have on AFIS capability to provide product/service that conform to requirements.

Also the degree to which the control for the process is shared and the capability of achieving the necessary control through the application of clause 7.4 of this document (see details in 7.4.1 Procurement Processes (purchasing & verification)

4.2 Documentation Requirements

4.2.1 General

The quality management system documentation includes

a) Documented statements of a quality policy and quality objective,

b) A quality manual,

c) Documented procedures and records required by NIS ISO9001:2008 and

d) Documents, including records that are necessary to ensure the effective planning, operation and control of AFIS processes

4.2.2 Quality Manual

This Quality Manual has been prepared to describe AFIS QMS. The scope is as in 1.4 and permissible exclusions of the QMS are described in section 1.5 of this manual. Each section of the manual references documented QMS procedures relating to the requirements outlined in that section and the process interactions are as in Figure 3 on page 9.

4.2.3 Control of Documents

All of the QMS documents are controlled according to the Document Control Procedure. This procedure defines the process for:

AFIS-NIG-QP-001

Approving documents for adequacy prior to issue

Reviewing and updating as necessary and re-approving documents

ensuring that changes and current revision status of documents are identified

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Atlantic Fluids & Integrated Services Ltd ensuring that relevant versions of applicable documents are available

Atlantic Fluids & Integrated Services Ltd

ensuring that relevant versions of applicable documents are available at points of use

ensuring that documents remain legible and readily identifiable

Ensuring that documents of external origin are identified and their distribution controlled, and

preventing the unintended use of obsolete documents and to

apply suitable identification to them if they are retained for any purpose The Control of documents procedure is as outlined in AFIS Document control procedure (AFIS-NIG-AMS-DC-001).

4.2.4 Control Of Records Quality records are maintained to provide evidence of conformity to requirements and of the effective operation of the QMS. The records are maintained according to the Control of Quality Records Procedure. This procedure requires that quality records remain legible, readily identifiable and retrievable. The procedure defines the controls needed for identification, storage, protection, retrieval, retention time and disposition of quality records. AFIS has established a documented AFIS Control of Records procedure (AFIS-NIG-AMS-CR-001) to define the identification, storage, protection, retention and disposition of ALL records.

5.0 MANAGEMENT RESPONSIBILITY

5.1 Management Commitment

Senior Management consists of the Managing Director (MD), the Operations Director, Finance and Administrative Director and Managers and above.

Senior Management has total quality leadership responsibility, which is committed to communicating customer, statutory and regulatory requirements.

Also putting in place quality policy and objectives for the organization and developing, implementing, reviewing and maintaining a documented and effective QMS.

AFIS welcomes the opportunity to meet with representatives of our customers. In addition management will conduct review meetings often of AFIS performance as a supplier.

The various organizational structures and resources are deployed by management to align our internal capabilities with the needs of our customers. AFIS has an established system for capturing, interpreting and reporting customer satisfaction and feedback on project by project basis.

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Atlantic Fluids & Integrated Services Ltd 5.2 Customer Focus Management ensures that the requirements of

Atlantic Fluids & Integrated Services Ltd

5.2 Customer Focus

Management ensures that the requirements of our customers are understood and resources made available for meeting them. Emphasis is placed on prompt response to customer enquiries, product specification, delivery requirements and other customer details. All enquiries, order handling and operations are monitored to ensure prompt service delivery and handling of complaints. The customer satisfaction level is measured on project basis.

5.3 Quality Policy

Top management of AFIS has defined the quality policy (See 1.1) which is appropriate to the purpose of the organization including commitment to comply with requirements and to continually improve the effectiveness of the QMS. It also provides frame work for establishing and reviewing quality objectives. Top management ensures that the quality policy is communicated to all employees. It is included in new employee training and training on the QMS. It is posted in prominent places throughout the facility to maintain high standards within our organization. Management reviews the quality policy as the need arises to determine the policy’s continuing suitability for our organization.

5.4

Planning

5.4.1

Quality Objectives.

AFIS management ensures that quality objectives including those needed to meets service/product requirements are:

Established at relevant function and levels within the organization. Quality objectives have been established for all processes in the organization.

Measurable and consistent with her quality policy

Such that customer complaints are promptly addressed and

Customer satisfaction guaranteed

5.4.2

Quality Management System Planning

AFIS QMS Planning is in line with the NIS ISO 9001:2008. Planning assures that the integrity of the QMS is maintained when changes are planned and implemented.

AFIS regularly reviews its quality plan to meet new customer requirements.

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Atlantic Fluids & Integrated Services Ltd 5.5 Responsibility, Authority, and Communication 5.5.1

Atlantic Fluids & Integrated Services Ltd

5.5

Responsibility, Authority, and Communication

5.5.1

Responsibility and Authority

An organizational chart has been established to show the interrelation of personnel in the organization. Job descriptions define the responsibilities and authorities of each of the positions on the organizational chart. Job descriptions and the organizational chart are reviewed and approved by top management for adequacy. These documents are available throughout the organization to help employees understand responsibilities and authorities. An organizational chart is located on appendix 1 of this manual.

5.5.2

Management Representative (MR)

The Operations Director has been appointed by top management as management representative. As management representative, he has the following responsibility and authority:

Ensure that processes needed for the quality management system are established, implemented and maintained.

Report to top management on the performance of the quality management system, and note needed improvements.

Promote awareness of customer requirements throughout the organization.

Act as a liaison with external parties such as customers or auditors on matters relating to the QMS.

5.5.3

Internal Communication

Internal communication is one of the most effective tools for insuring success of the QMS as well as measuring the QMS. Emails, Telephones, Notice Boards, and departmental and Senior Management meetings are the main formats for internal communications and minutes MUST be kept.

5.6

Management Review

5.6.1

General

Senior Management reviews the AFIS’s QMS to ensure that it is suitable, adequate, and effective. The MR responsibility includes assessing opportunities for improvement and any need for changes to the QMS, including the Quality Policy and Quality Objectives. Management Reviews are carried out at least once a year. The agenda varies at each review depending on business needs and project stages. All required review topics are covered over the course of the year. Records of the Minutes of these meeting are kept.

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Atlantic Fluids & Integrated Services Ltd 5.6.2 Review Input Inputs to management reviews include: audit

Atlantic Fluids & Integrated Services Ltd

5.6.2 Review Input

Inputs to management reviews include: audit results; customer feedback; process performance and service/product conformity/non- conformity; measurements, status of preventive and corrective actions; follow-up of prior actions; close-outs; changes that could affect the QMS; and recommendations for improvement.

5.6.3 Review Output

Output from management reviews includes decisions/actions for the improvement of QMS processes and effectiveness, improvement of products related to customer requirements, and resource needs.

6.0 RESOURCE MANAGEMENT

6.1 Provision of Resources

It is the responsibility of Senior Management to ensure that the resources that are essential to the achievement of AFIS’s Business and Quality Objectives – including implementing, maintaining and improving effectiveness of the QMS and enhancing customer satisfaction – are identified during the planning stages. Resource requirements are usually determined during the end-of-year budgeting process and adjusted during the year in response to business growth, profit plans, capacity constraints, changing customer requirements and other internal needs cum new prospects. Management shall review the adequacy of resources and adjustments shall be made based on identified business needs.

6.2 Human Resources

6.2.1 General

Adequately trained personnel are employed to perform the required activities. Personnel performing work affecting service/product quality are competent on the basis of appropriate education, training, skills and experience.

6.2.2 Competence, Training and Awareness,

a) determines the necessary competence for employees performing work affecting product quality,

b) make training available to employees and take other actions to satisfy competency needs for each employee and position,

c) evaluate the effectiveness of the actions taken,

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Atlantic Fluids & Integrated Services Ltd d) demonstrate the competency or certification of each employee,

Atlantic Fluids & Integrated Services Ltd

d) demonstrate the competency or certification of each employee,

e) ensure that employees are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives, and

f) Maintain appropriate records of education, training, skills and experience.

6.3 Infrastructure/Assets

At AFIS, the Administration department maintains the proper running, functioning and safety of the infrastructure and work environment necessary for AFIS to provide quality service/product to customers. AFIS’s infrastructure includes

1. Maintaining building, workspace and associated utilities

a. Office Equipment and Furniture

b. Office Work Space and Associated Utilities Workspace Management,

c. Store and Inventory Management

2. Supervising outsourced facility management services which include:

a. Security Services

b. IT Services

c. Janitorial Services

d. Marine Equipment & Services

3. Support services such as transportation and communication

a. Company Vehicles, Vehicle Transport Maintenance, …… - Vehicle Licenses and Permits, Vehicle Administration)

6.4 Work Environment

Facilities, including workstations and associated equipment, are maintained in a state of order, cleanliness, and repair appropriate to the services being provided. AFIS provides an enabling work environment that enhances the performance of its employees.

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Atlantic Fluids & Integrated Services Ltd 7.0 PRODUCT REALIZATION 7.1 Planning of Product Realization Atlantic

Atlantic Fluids & Integrated Services Ltd

7.0 PRODUCT REALIZATION

7.1 Planning of Product Realization

Atlantic Fluids provides the best quality products, personnel and equipment to the customer that would meet its drilling and completions project objectives.

AFIS also provides quality Water based mud (WBM) and oil based mud (OBM) products and formulations to meet any drilling requirements in the Niger Delta and else where.

AFIS chemical products listing include: Products such as Calcium Carbonate, 5, 25, 50 by weight and bulk particle size, barites (Bulk), viscosifiers, PH/Alkalinity control, fluid loss control, Spotting fluid/lubricants/detergents, lost circulation material, salt, scavengers, clay/shale control, specialty products, Dril-N Fluids chemicals, Pseudo oil base mud products, Sun Drilling Products- Specialty Chemicals. In order to achieve our objective of satisfying the customer we have:

Planned and developed the processes needed for project realization. The planning is consistent with the requirements of the other processes of the quality management system.

Quality objectives and requirements for our services/products.

Established processes and documents and provide resources specifically to any product/service

Required verification, validation, monitoring, measurement, inspection and test activities specific to products/projects and criteria for project/product acceptance.

Records needed to provide evidence that the realization processes and resulting products meet requirements.

The output of this planning shall be in a form suitable for the organization’s methods of operations

7.2 Customer-Related Processes

7.2 .1 Determination of Requirements Related to the Services/Products

Requirements specified by the customer, including those for delivery and post delivery activities are determined and reviewed before acceptance to supply. The review confirms that:

1. In the case of a product or service to be provided under a contract, the client’s requirements are met by the terms of the contract.

2. The agreed or stated response time, delivery time or service hour are met. And there exist some un-stated but necessary requirements of customers, which are handled once made known.

3. Customers, sub-contractors and AFIS responsibilities are clearly defined and understood.

4. Adherence to any statutory and regulatory requirements/guidelines is ensured and including ones that have to do with handling of

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Atlantic Fluids & Integrated Services Ltd returned /used/damaged materials and also disposal of our damaged/waste

Atlantic Fluids & Integrated Services Ltd

returned /used/damaged materials and also disposal of our damaged/waste chemical products

7.2.2 Review of Requirements Related to the Products/Services

AFIS consistently:

1. Reviews its products offering to ensure that products requirements are properly defined, including all relevant information.

2. Communicates variations to the customer and resolves them prior to acceptance of orders.

3. Communicates transactional requirements including delivery times and payment terms.

4. Communicates to its customers the responsibility of removal and/or correction of nonconformities after applicable warranty period or during product maintenance contract period.

5. Maintains for reference purposes the records of all reviews and changes to requirements.

6. All customer requests are captured on AFIS communication systems. This includes billing and financial requests.

7.2.3.a

Customer Communication

AFIS communicates via email, instant messaging, meetings and phone to its customers regarding product information and service realization status. Such communication addresses feedback, requests and all complaints from the customers.

7.2.3. b.

Contract Review

AFIS had an established and maintained contract review process within the operations department. The operations department is responsible for maintaining the contract records for AFIS clients, subcontractors /partners. Also all enquiries/order handling and complaints/changes to the contract are taken care of by the operations department

7.4

Purchasing

7.4.1 Purchasing Process

To ensure that products conform to specified purcha se requirements, AFIS evaluates and selects suppliers based on their ability to supply products in accordance with its requirements. Criteria for selection, evaluation and re-evaluation are established. Records of the results of evaluations are maintained (ADM-OPS-LPS-WHM-PP-FIN-QHSE- QMS Accreditation of Suppliers/Laboratory analyses)

7.4.1. C.1 Purchasing Procedure

AFIS maintains an established set of procedures for purchasing products that are required as inputs into the delivery of its service to the customer Domestic Purchasing, Offshore Purchasing

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Atlantic Fluids & Integrated Services Ltd 7.4.2 Purchasing Information AFIS ensures the adequacy of specified

Atlantic Fluids & Integrated Services Ltd

7.4.2 Purchasing Information

AFIS ensures the adequacy of specified purchase requirements prior to commitment to supplier. Therefore AFIS sets out the specifications that guide the approval of products/equipment and the related processes and procedures that must be in place for any purchases to be made.

And where it concerns personnel, then qualification is a requirement and quality management system must be in place in addition.

7.4.3Verification of Purchased Product

In order to ensure that purchased products meet specified purchase requirements, AFIS verifies the products by inspecting them. Location for verification is indicated in the purchasing information.

7.5 Production and Service Provision

7.5.1 Control of Production and Service Provision

AFIS plans/carries out production and service provision under controlled conditions as applicable.

AFIS products have material safety data sheets, which show content and mode of application and all safety guidelines

AFIS has trained personnel that have acquired the skills of using these products .These personnel use well calibrated equipment to measure and monitor performance of the products

AFIS also has its software for ensuring that these products deliver the desired properties and generate reports frequently as the customer wants

AFIS therefore ensures prompt delivery of products and services to our customer. And thereafter AFIS engineers do get involved in AAR (after action review) with the customer

7.5.2 Validation of Processes for Production and Service Provision

AFIS validates processes for production and service provision where the resulting output cannot be verified by subsequent monitoring or measurement. This includes processes where deficiencies become apparent only after the product is in use, or the service has been delivered. AFIS has established values for these processes including, as applicable, defined criteria for review and approval of the processes, approval of equipment and qualification of personnel, use of specific methods and procedures, requirements for records and revalidation.

This is so for almost all work-over, clean-up and completions formulations

7.5.3 Identification and Traceability

Where appropriate, AFIS identifies products by suitable means throughout product realization. The organization identifies the product

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APPROVED BY: S. OFULUE

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Atlantic Fluids & Integrated Services Ltd status with respect to monitoring and measurement requirements. Where

Atlantic Fluids & Integrated Services Ltd

status with respect to monitoring and measurement requirements. Where traceability is required, samples must be properly tagged and tested and then results disseminated accordingly whilst samples are preserved for some duration incase the need arises for a re-check or future identification or traceability issues crop up.

7.5.4 Customer Property

Customer property is handled with care while under the organization’s control or use. The organization identifies, verifies, protects and safeguards customer property provided for use or incorporation into the product. Where customer property is lost, damaged or otherwise found to be unsuitable for use, this is reported to the customer and proper records maintained.

7.5.5 Preservation of Products

AFIS preserves the conformity of products during internal processing and delivery to the intended destination. This preservation includes proper identification, handling, packaging, storage and protection.

AFIS has warehouses for the storage and protection from weather/security. Within the warehouse palletized products will be arranged/stacked and labelled for easy identification

AFIS is able to fulfill orders by prompt loading out of trucks with already palletized/shrink wrapped and well bagged products.

7.6 Control of Monitoring and Measuring Equipment

The organization determines the monitoring and measurement to be undertaken and the monitoring and measuring devices needed to provide evidence of conformity of product to established standards. AFIS established processes to ensure that monitoring and measurement can be and are carried out in a manner that is consistent with the monitoring and measuring requirements.

Where necessary to ensure valid results, measuring equipment shall:

1. Be calibrated/verified at specified intervals, or prior to use, against measurement standards traceable to international measurement standards; where no such standards exist, the basis used for calibration or verification shall be recorded.

2. Be adjusted or re-adjusted as necessary

3. Be identified to enable the status to be determined.

4. Be safeguarded from anything that would invalidate the measurement result.

5. Be protected from damage and deterioration during handling, maintenance and storage.

Additionally, AFIS assesses and records the validity of the previous measuring results when the equipment is found not to conform to requirements. AFIS takes necessary action on the equipment and any affected product. Records of the results of calibration and verification shall be maintained.

AFIS-NIG-QP-001

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APPROVED BY: S. OFULUE

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Atlantic Fluids & Integrated Services Ltd 7.6.C.1 Equipment Identification AFIS is aware of all monitoring/measuring

Atlantic Fluids & Integrated Services Ltd

7.6.C.1 Equipment Identification

AFIS is aware of all monitoring/measuring devices and has identified those that are inactive. AFIS equipment once calibrated it is tagged with dates. However any equipment not in use is stored away or tagged “not in use

8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1General

AFIS plans/implements monitoring, measurement, analysis and improvement processes needed:

1. To demonstrate conformity to product requirements.

2. To ensure conformity of the QMS.

3. To continually improve the effectiveness of the QMS.

This includes determination of applicable methods, statistical techniques, and the extent of their use.

8.2 Monitoring and Measurement

8.2.1Customer Satisfaction

As one of the measurements of the performance of the QMS, AFIS monitors information relating to customer perception as to whether the organization has met customer requirements. The methods for obtaining and using these information have been determined and the Customer Satisfaction Survey form (CSSF) is in existence in-addition to daily reporting, site visits and regular calls on the customer office.

8.2.2 Internal Audit

AFIS conducts internal audits at planned intervals to determine whether the quality management system conforms to the planned arrangements (see 7.1), to the requirements of NIS ISO 9001:2008 and to the quality management system requirements established by AFIS and to ensure it is effectively implemented and maintained.

An audit programme has been planned, taking into considerations the status and importance of the processes and areas to be audited as well as the results of the previous audits. The audit criteria, scope, frequency, methods, responsibilities and requirements for planning and conducting audits, and for reporting and maintaining results, are defined and documented in the Internal Audit procedure.

The planning is done to ensure auditors do not audit their own work. Records of audits are their results which are maintained as required by 4.2.4.

The management responsible for the area being audited is responsible for ensuring that any necessary corrections and corrective actions are taken without undue delay to eliminate detected nonconformities and their causes. Follow-up activities include the verification of the actions taken and the reporting of verification results. –AS IN (AFIS-NIG-AMS-IAP-001) AFIS INTERNAL AUDIT PROCEDURE

AFIS-NIG-QP-001

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APPROVED BY: S. OFULUE

Rev. 004 14/03/15

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Atlantic Fluids & Integrated Services Ltd 8.2.3 Monitoring and Measurement of Processes The organization applies

Atlantic Fluids & Integrated Services Ltd

8.2.3 Monitoring and Measurement of Processes

The organization applies suitable methods for monitoring and, where applicable, measurement of the QMS processes. These methods demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective actions are taken as appropriate to ensure conformity of the product.

8.2.4

Monitoring and Measurement of Products

AFIS monitors and measures the characteristics of our products/services to verify that service requirements have been met. This is carried out at appropriate stages of the project in accordance with planned arrangement. Records indicate the person(s) authorizing release of product(s) for delivery to the customer. Evidence of conformity with the acceptance criteria is maintained.

AFIS releases products only after the receipt of approved customer order and such must be approved by management and the delivery ticket endorsed by the warehouse supervisor before delivery to the customer.

8.3

Control of Nonconforming Products

AFIS ensures that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. The controls and related responsibilities and authorities for dealing with nonconforming product are defined in the Control of Nonconforming Product procedure- AFIS Non-Conforming Products Procedure (AFIS-NIG-AMS-NCPP-001).

Where applicable, AFIS deals with nonconformity product/service by one or more of the following ways:

_by taking action to eliminate the detected nonconformity

_by authorizing its use, release or acceptance under concession

by a relevant authority and where applicable, by the customer.

_by taking action to preclude its original intended use/application.

_by taking action appropriate to the effects or potential effects,

Of the nonconformity when nonconforming product is detected

After delivery or use has started.

When nonconforming product is corrected, it is always subjected to

Re-verification to demonstrate conformity to requirements.

Records of the nature of the nonconformities and subsequent actions

Taken including concessions obtained are maintained.

AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE

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Atlantic Fluids & Integrated Services Ltd 8.4 Analysis of Data AFIS determines, collects and analyzes

Atlantic Fluids & Integrated Services Ltd

8.4

Analysis of Data

AFIS determines, collects and analyzes appropriate data to demonstrate the suitability and effectiveness of the QMS and to

evaluate the areas where continual improvement of the effectiveness of the QMS can be made.

1. Suppliers (see 7.4)

2. Customer satisfaction (see 8.2.1)

3. Conformity to product requirements ( see 8.2.4)

4. Characteristics and trends of processes and products including opportunities for preventive action ( see 8.2.3 and 8.2.4)

8.5

Improvement

8.5.1Continual Improvement

AFIS continually improves the effectiveness of its QMS through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management reviews.

Management ensures that suitable methods are established to track improvement opportunity such as encouraging staff to come forward with suggestions that could further improve their processes. Areas of focus may include:

Improving internal processes efficiency

Improving quality of product/service

Delivery time

Minimizing wastages of materials

Minimizing nonconformity products or processes

Reducing customer complaints

Better solutions to recurring quality problems

8.5.2

Corrective Action

AFIS takes action to eliminate the cause of nonconformities in order to prevent recurrence. Corrective actions are appropriate to the effects of the nonconformities encountered.

A documented procedure is in place that defines requirements for

Reviewing nonconformities (including customer complaints),Determining the causes of nonconformities, Evaluating the need for action to ensure that nonconformities do not recur, Determining and implementing action needed, Records of the results of action taken (see 4.2.4), and Reviewing corrective action taken.

A documented AFIS Corrective Action Procedure (AFIS-NIG-AMS- CA-001) has been established to define ALL RELEVANT requirements.

AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE

Rev. 004 14/03/15

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Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd 8.5.3 Preventive Action AFIS determines action to eliminate the

Atlantic Fluids & Integrated Services Ltd

8.5.3 Preventive Action

AFIS determines action to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive actions are appropriate to the effects of the potential problems.

A documented procedure is in place defines requirements for:

Determining potential nonconformities and their causes

Evaluating the need for action to prevent occurrence of nonconformities .Determining and implementing action needed

Records of results of action taken

Reviewing preventive action taken

See AFIS PREVENTIVE ACTION PROCEDURE (AFIS-NIG-AMS-PA-001)

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PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE

Rev. 004 14/03/15

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BOARD OF DIRECTORS MANAGING DIRECTOR (Ofulue Sylvester Legal & Company Secretary Executive Assistant OPERATIONS
BOARD OF
DIRECTORS
MANAGING DIRECTOR
(Ofulue Sylvester
Legal & Company Secretary
Executive Assistant
OPERATIONS DIRECTOR
(Oweleke Matthew)
FIN/ADMIN DIRECTOR
(Palama Sheba Kris)
INTEG./TECHNICAL MGT
DIRECTOR
(Ezinwa Iheonye)
ADMIN/HR MGR
I.C.T
(Chibueze Jeremiah,
Akpan Stephen J,
Kenneth David &
Agoruah Frances)
(Nwaokoro-Felix C.)
INTERNAL CONTROL
ACCOUNTS
PROCUREMENT
OFFICER
(Opene Obiamaka D.)
(Abawa Oluwafemi)
(Asore Samuel)
HR/CORPORATE
LOGISTICS OFFICERS
SERV ASST.
Adizua Chimezie
ACCOUNT’S ASST.
(Eyaru Joseph)
MARINE ADMINISTRATOR
(Zibiri Anthony)
(Uyoyou Omoshare)
FIELD OPERATIONS LEAD
(Obote Tengue, Elue Steven,
LAB. ANALYST
(Akpan Esther E.)
Okwara O. Okwara & Oluikpe
Charles)
FIELD SALES/FLUID ENGRS
( Ilesanmi Oluwatoyin, Ibuzo
JohnPaul, Ikwunne Emeka,
Okrigbolor Stephen,Nsirin
Charles, Venu Ighohwo, Ojiba
ASST. LAB. ANALYST
(Adebiyi Folashade)
QHSSE MANAGER/W/HOUSE &
BASE OPTNS COORDINATOR
(Boms Samuel)
W/HOUSE SUPVR/ASST
(Umoh Asuquo & Noble Felix)
DRIVERS
(Okon Celestine
Oyome Endurance, Amadi
Victor, Sunday Bassey,
Okeiyi Chika (Lagos), Ekoh
Joseph, Anyanwu John &
Amushie Augustine)
BULK PLANT OPERATION/
MUD PUMPERS
(Ogbuthu Stanley, Onuora Edwin,
Yuma Vwahamrowho, Ekpo Effiom,
Ibe Felix, Jeremiah Yarhere &
Onelum Anthony)
Victor , Yarhere Tejiri &
Uwagwuna Daniel )
CASHES OFFICERS
(Oriala Victory &
Harry Sophia (Mrs))
FORKLIFT OPERATORS
(Abiakaje Okechukwu &
Godstime Sunday)
G-H ATTENDANTS
(Egu Emmanuel &
Inyang Ben Edem)
MANAGER
MGR. (BRINE
(WASTE MGT)
FILTRATION/ SOLIDS
TRAINEE FLUIDS
CONTROL)
ENGINEERS
(Odedina Mobolaji Abawa
Umadia Tochukwu Uche
Akivie Emuoghore, Obiekwe
Chineye, Ifeze Dennis)
GARDNER/ JANITOR
TRUCK DRIVER
(Yusuf Hassan & Muri
Omoboriowo)
W/H ATTENDANCE
(Ikpeba Richard, Kachala Baba &
Oyibo Eric)
TECHNICAL ASST.
(Austin Mary)
(Onyenenue Wisdom)

AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE

Rev. 04 14/03/15

Once printed this document becomes uncontrolled, refer to AMS for controlled copy.