Escl Iso Quality Manual Rev. 0

EGBA SPLIT-CLAMPS LIMITED
QUALITY MANUAL
Rev. No: 00
Issue Date: 12th Nov, 2012
Ref. No. ESCL-QM-001
Page 1 of 53
QUALITY MANUAL
APPROVAL AND REVISION STATUS

Rev. No.
00
Issue Date
Revision
12/11/2012
Identification
First Issue
Prepared by
Management
Representative
(MR)
Reviewed
Approved by
by
Production
Manager
Managing
Director
Rev. No: 00
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CHANGE (S)/AMENDMENT (S)

The change(s)/amendment(s) noted below have been made and approved by the
Managing Director for issue.
Change/Amendment No.
Date
Page
Description of Change/Amendment
Rev. No: 00
QUALITY MANUAL

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II
TITLE PAGE
QUALITY MANUAL
FOR
Rev. No.
00
Issue Date
12/11/2012
Controlled
Copy No.
Holder
Master Copy
Rev. No: 00
III
CONTENTS
SECTION
TITLE
PAGE
I
II
III
IV
V
CHANGE(S)/AMENDMENT(S)
TITLE PAGE
CONTENTS
SCOPE
ESCL VISION STATEMENT
2
3
4
7
8
VI
ESCL MISSION STATEMENT
VII
ESCL CORE VALUES(GUIDING PRINCIPLES)
VIII
ESCL QUALITY POLICY STATEMENT -
IX
1.0
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
2.0
3.0
4.0
4.1
4.2
4.2.1
4.2.2
4.2.3
4.2.4
ESCL CORPORATE QUALITY OBJECTIVES INTRODUCTION Company Background

ESCL Clamps and their Uses
Facilities
Medium of Communication
Structure of ESCL Quality Management System Quality Management System Documents Distribution Implementation
Contract/Project Execution Restriction REFERENCE STANDARDS AND PROCEDURESTERMS AND DEFINITIONS
QUALITY MANAGEMENT SYSTEM
General Requirements
Documentation Requirements
General
Quality Manual
Control of Documents
Control of Records -
12
13
13
14
14
15
15
15
15
16
16
16
17
18
23
23
24
24
25
25
25
5.0
MANAGEMENT RESPONSIBILITY
26
5.1
Management Commitment
26
5.2
Customer Focus
26
5.3
Quality Policy
27
5.4
Planning
27
5.4.1
Quality Objectives -
27
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11
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5.4.2
Quality Management System Planning
5.5
27
Responsibility, Authority and Communication
28
5.5.1
Responsibility and Authority
28
5.5.2
Management Representative
30
5.5.3
Internal Communication
31
5.6
Management Review
31
5.6.1
General
31
5.6.2
Review Input
32
5.6.3
Review Output
32
6.0
RESOURCE MANAGEMENT
33
6.1
Provision of Resources
33
6.2
Human Resources
33
6.2.1
General
33
6.2.2
Competence, Training and Awareness
33
6.3
Infrastructure
34
6.4
Work Environment -
34
7.0
PRODUCT REALIZATION
35
7.1
Planning of Product Realization
35
7.2
Customer-Related Processes
35
7.2.1
Determination of Requirements Related to the Product
35
7.2.2
Review of Requirements Related to the Product-
36
7.2.3
Customer Communication
36
7.3
Design and Development
36
7.3.1
Design and Development Planning
36
7.3.2
Design and Development Inputs
37
7.3.3
Design and Development Outputs
37
7.3.4
Design and Development Review
38
7.3.5
Design and Development Verification
38
7.3.6
Design and Development Validation
38
7.3.7
Control of Design and Development Changes -
38
7.4
Purchasing
7.4.1
39
Purchasing Process
39
7.4.2
Purchasing Information
39
7.4.3
Verification of Purchased Product
39
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7.5
Production and Service Provision
7.5.1
Control of Production and Service Provision
7.5.2
Validation of Processes for Production and

Service Provision
40
Identification and Traceability
41
Customer Property. 41
Preservation of Product
41
Control of Monitoring and Measuring Equipment42
MEASUREMENT, ANALYSIS AND IMPROVEMENT- 43
General
43
Monitoring and Measurement
43
Customer Satisfaction
43
Internal Audit
43
Monitoring and Measurement of Processes
44
Monitoring and Measurement of Product
45
Control of Nonconforming Product
45
Analysis of Data
46
Improvement
47
Continual Improvement
47
Corrective Action
47
Preventive Action
48
ESCL Departments - Responsibility and
Applicability of NIS ISO 9001:2008 Requirements49
ESCL Process Linkage Chart
51
ESCL Quality Management System
Documentation Hierarchy
52
ESCL Organization Chart
53
7.5.3
7.5.4
7.5.5
7.6
8.0
8.1
8.2
8.2.1
8.2.2
8.2.3
8.2.4
8.3
8.4
8.5
8.5.1
8.5.2
8.5.3
APPENDIX A:
APPENDIX B:
APPENDIX C:
APPENDIX D:
QUALITY MANUAL
40
40
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IV
SCOPE
Egba Split-Clamps Limited (ESCL) is an indigenous (Nigerian) company engaged
in the manufacture of a variety of split-sleeve clamps and provision of pipe
clamping services to the oil and gas industries in Nigeria and the West Coast of
Africa.
ESCL Quality Management System is established and implemented to ensure
customer satisfaction in the products and services provided by the company as well
as comply with applicable statutory and regulatory requirements.
This Quality Manual is the apex (Level 1) Quality Management System document
of ESCL Quality Management System.
It makes reference to ESCL Quality Policy and Corporate Quality Objectives and
describes the processes needed for the implementation of ESCL Quality
Management System in accordance with the requirements of NIS ISO 9001: 2008.
All the Quality Management system processes as contained in NIS ISO 9001:2008
are addressed and applicable to ESCL Quality Management System. There are no
exclusions.
This Quality Manual makes references to procedures and other documentation
needed for the full implementation of ESCL Quality Management System.
Certain technical terms and usage in this Quality Manual, although only apparently
reflecting the masculine gender, should be interpreted to apply equally to both
sexes.
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V.
ESCL VISION STATEMENT

TO BE THE FIRST CHOICE IN NIGERIA AND THE WEST COAST OF AFRICA IN
THE DESIGN AND MANUFACTURE OF STANDARD AND CUSTOM DESIGN
SPLIT-SLEEVE CLAMPS AND PROVISION OF CLAMPING SERVICES IN THE
OIL AND GAS INDUSTRIES.
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VI. ESCL MISSION STATEMENT

Egba Split-Clamps Limited (ESCL) is an indigenous (Nigerian) company engaged
in the manufacture of a variety of split-sleeve clamps and provision of pipe
clamping services to the oil and gas industries in Nigeria and the West Coast of
Africa.
To this end, we:
Provide solutions that meet customers specific clamping applications through
design and production of customized clamps;
Provide products and services that meet or exceeds our customers expectation
while achieving a reasonable profit for our stakeholders;
Be innovative and responsive in order to provide targeted solutions to the needs
of our clients;
Provide a challenging and rewarding environment where individuals want to
work;
Create and maintain harmonious relationships with our customers, suppliers
and employees.
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VII. ESCL CORE VALUES(GUIDING PRINCIPLES)

ESCL upholds the following values, key to the success of the organization.
i)
Our Employees
A dynamic, skilled, innovative, creative and empowered workforce
constitutes our most important asset.
ii)
Our Clients
To deliver client value, ESCL will focus on the clients ever-changing needs. To
be known as an indispensable business partner.
iii)
Technology Focus
To acquire, adapt, develop, improve and utilize appropriate and upto-date technologies to sustain competitive advantage and client
satisfaction.
iv)
Community
To be progressive and supportive business associate to the needs and
aspirations of our operating communities.
v)
HSE
To ensure sustainable development, environmental protection, good health
and safety of the people and equipment is our top-most priority.
vi)
Continual Improvement
We will continually improve our processes, to provide higher quality services
and products.
vii)
Ethics and Integrity

To conduct our business with the highest ethics and integrity.
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VIII. ESCL QUALITY POLICY STATEMENT

Egba Split-Clamps Limited (ESCL) Quality Policy Statement is as contained in
Document- Ref. No. ESCL-QPS-01(see also Section 5.3 of this Quality Manual).
QUALITY MANUAL
VII.
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ESCL CORPROATE QUALITY OBJECTIVES

In consonance with ESCL Vision, Mission, Core Values and Quality Policy
Statement, top management ensures that Corporate Quality Objectives directed at
relevant
functions and levels in the company are documented. These are
contained in Document- Ref. No. ESCL-CQO-01

Specific quality objectives in line with Corporate Quality Objectives are also
established, documented and pursued at department, process or project levels as
appropriate (see section 5.4.1 of this Manual).
QUALITY MANUAL
1.0
INTRODUCTION
1.1
Company Background
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Egba Split-Clamp Limited(ESCL) is an indigenous (Nigerian) company that

manufacture a variety of pipeline split-sleeve clamps and provides pipe clamping
services to the oil and gas industries in Nigeria and the West Coast of Africa. Splitsleeve clamps are widely used for effecting repairs to a variety of high or low
temperature pipelines, including oil, water, gas, steam and chemical processes.
The clamp halves are joined by bolts to form a high integrity pressure vessel
around the damaged or leaking pipe. Sealing is provided by elastomer seals of the
highest quality selected for compatibility with the pipeline fluid and operating
temperature.
A good number of Oil & Gas pipelines in Nigeria are ageing and have suffered
corrosion attacks which frequently result in sudden leakages. These leakages must
be immediately contained to avoid unacceptable levels of environmental pollution
and
subsequent
community problems. These
repairs
require
use
of
mechanical clamps for urgent arrest of the leakages. There are presently
no indigenous manufacturers of pressure-containing clamps in Nigeria.
This means, contractors must procure imported clamps. This is the gap
that ESCL was established fill.
ESCL split-sleeve clamps are designed to be installed with the most common tools
available and are readily field repairable, including full seal replacement. They are
designed utilizing the latest technology allowing optimization of design techniques
and materials, resulting in lower weight, reduced bending tendencies and a more
economical product.
ESCL has on hand, a team of qualified, dedicated and experienced personnel who
understand the demands of the industry and use their combined talents to ensure
the provision of fast, responsive and dependable services to clients. ESCL can
offer custom-designed solutions to clients in specific needs in the production of the
split-sleeve clamps.
ESCL was incorporated in Nigeria in 2012 but have many years experience in
the construction and maintenance of hydrocarbon flow lines and
pipelines for SPDC-West and other multinational Oil & Gas Companies
through its founding partners.
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The ESCL Workshop is situated at No. 23 Udu Road, Omega Estate,

Enerhen/Warri, while an administrative office is maintained at Mosheshe Estate, off
Airport Road, Effurun, Delta State. Phone: 08064211111, 08034551417. E-mail:
egbasplitclamps@yahoo.com.
1.2
ESCL Clamps and their Uses

In our line of business, we have had to deal with emergency pipeline repairs, most
of which require immediate clamping of the leak points in pipelines ranging from 2
through 48 under pipe classes 400 through 900. For many years now, the
company has had to keep using imported mechanical clamps for the repairs in the
absence of locally manufactured split-sleeve clamps.
In ESCL, our policy is to always use pipe materials with higher strength/wall
thickness than the pipe being repaired. E.g., we use schedule 80 pipes to fabricate
clamps meant for schedule 40 pipe repairs. For schedule 80 pipes repairs, we use
pipe schedule 120 to fabricate the clamps. For us, this translates to higher clamp
fabrication costs. However, the integrity of the ESCL clamps is thus guaranteed to
be able to handle worst-case pressures satisfactorily. This also means we exceed
the existing standards requirements to the satisfaction of our clients.
1.3
Facilities
The following facilities among others are maintained by ESCL for its services
1 pc TOS TRENCIN MAX250 Lathe Machine SN55B-71B, 8.3kVA, Max Cap
Load 24.
1 pc TOS OLOMOUC Milling Machine FA3A-U, 4kVA, Table Movement- H=24,
V=36
1 pc Radial Drilling Machine, 4.4kVA, Drill- 60mm, R=1m
1pc ELKO Pedestal Grinding Machine
4 pcs Hand Grinding Machine dia-300mm
2 pcs Lincoln Welding Machine
3 pcs Kaierda Arc Welding Machine BX1-500-1
1 pc Kaierda Arc Welding Machine BX1-300-5
1 pc 5Ton power crane.
1 pc 80kVA Generator (Deutz Product)
Furthermore, ESCL has a working relationship with National Inland Waterways
Authority Dockyard, (opp. Deco Junction, Warri. and Delta Steel Company
Limited (DSC) Ovwian Aladja, for the use of their Machine Shops in our
operations when the volume of work is high.
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1.4
Rev. No: 00
Medium of Communication
The
official
medium
of
communication
in
ESCL
is
English
language.
Communication facilities like telephone and e-mail are employed for easy access to
personnel, clients and suppliers as applicable. Every quality management system
document is written in English Language.
1.5
Structure of ESCL Quality Management System

ESCL Quality Management System is structured to comply with the requirements
of NIS ISO 9001:2008, Quality Management Systems-Requirements. The Quality
Management System is designed:
To ensure improved effectiveness and efficiency of ESCL processes.
To ensure that control is exercised over all activities affecting quality and
emphases placed on prevention, while at the same time providing the company
with the ability to evaluate and correct any nonconformance; and
To ensure that every product or service delivered to a client conforms to
specified requirements and customer expectation at optimal cost.
1.6
Quality Management System Documents

The Quality Management System documents employed in ESCL include:
Documented statements of Quality Policy and Quality Objectives;
This Quality Manual;
Documented Procedures required by NIS ISO 9001:2008;
Standard Operating Procedures, Work Instructions;
Records.
Proper linkage is established in the Quality Management System documents. The
Management Representative (MR) is responsible for ensuring the compilation of
the Quality Management System documents with assistance from other functions in
ESCL that manage, perform and verify work affecting quality
1.7
Distribution
The Management Representative (MR) controls the distribution of the Quality
Manual and procedures. He maintains the master copies and distribution records of
the Quality Manual, procedures, and other relevant documentation of ESCL Quality
Management System. All ESCL personnel are issued or have access to ESCL
Quality Manual, procedures and other complementary Quality Management System
documentation.
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1.8
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Implementation
The overall responsibility for establishing the Quality Policy and ensuring that an
organization with the necessary resources is in place to implement the policy lies
with the top management of ESCL. All personnel within ESCL have a day-to-day
responsibility for ensuring compliance to the requirements stated in this Quality
Manual. Continual improvement of the different processes is an objective for every
process owner.
1.9
Contract/Project Execution
Each contract/project is carefully considered to suit the circumstances and needs of
the client. The type and extent of the service delivery is carefully analysed and
relevant specifications complied with. The scope of work as agreed with the client is
carried out and only by mutual consent are any deviations allowed from the
agreement or format.
We are committed to honesty. If from our experience and knowledge it is felt that a
course of action is inappropriate, the client is informed. We will not settle for a substandard result. From the first contact discussion to the final event of the product
release and service delivery, every process is overseen and carefully controlled.
Work procedures for the various activities of ESCL operations are prepared to meet
applicable local and international standards. Particular attention is paid to ensuring
the environment is not adversely impacted due to the companys activities.
Qualified engineers and technicians are engaged for effective and efficient delivery
of our services.
1.10
Restriction
ESCL Quality Manual and procedures are controlled documents. They shall
therefore, not be reproduced in whole or part or disclosed to other parties without a
prior written permission of the Managing Director.
Copies of the Quality Manual or other Quality Management System documents

issued to clients or other interested stakeholders for quality assurance purposes
are not subject to control. Therefore, ESCL does not bear responsibilities for any
misinformation due to statements contained in obsolete copies of such documents.
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2.0
Rev. No: 00
REFERENCE STANDARDS AND PROCEDURES

A.
STANDARDS
NIS ISO 9001:2008, Quality Management Systems Requirements.

NIS ISO 9000:2005 Quality Management Systems Fundamentals and
Vocabulary.
NIS ISO 9004: 2009, Managing for the sustained success of an organization a
quality management approach.
NIS
ISO/TR
10013:2001,
Guidelines
for
Quality
Management
System
Documentation
B.
PROCEDURES
ESCL-QSP-001
Control of Documents Procedure
ESCL-QSP-002
Control of Records Procedure
ESCL-QSP-003
Internal Quality Audits Procedure
ESCL-QSP-004
Control of Nonconforming Product Procedure
ESCL-QSP-005
Corrective Action Procedure
ESCL-QSP-006
Preventive Action Procedure
ESCL-SOP-007
Accounts Procedure
ESCL-SOP-008
Admin/HR Procedure
ESCL-SOP-009
Maintenance Procedure
ESCL-SOP-010
Sales/Marketing Procedure
ESCL-SOP-011
Design and Development Procedure
ESCL-SOP-012
Procurement Control Procedure
ESCL-SOP-013
Outsourcing Procedure
ESCL-SOP-014
Material/Store Control Procedure
ESCL-SOP-015
Procedure for the Production of Egba Split-Sleeve Clamps
ESCL-SOP-016
Work Instruction for Workshop Operators
ESCL-SOP-017
Procedure for Control of Workshop/Project Operations
ESCL-SOP-018
Inspection and Test Procedure for Egba Split-Sleeve Clamps
ESCL-SOP-019
Procedure for Control of Inspection, Measurement and Test

Equipment
ESCL-SOP-020
Technical Specification for Egba Split-Sleeve Clamps
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3.0
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TERMS AND DEFINITIONS

Audit
Systematic, independent and documented process for obtaining audit evidence
and evaluating objectively to determine the extent to which audit criteria are
fulfilled.
Audit evidence
Records, statements of facts or other information which are relevant to the audit
criteria
Audit criteria
Set of policies, procedures or requirements used as a reference.
Authorization
An act of endorsing or granting permission.
Availability
The ability of an item under the combined aspects of its reliability and
maintenance to perform its required function at a stated instant of time.
CQO
Corporate Quality Objectives
Calibration
Comparism and adjustment to a standard of known accuracy.
Certificate of Compliance
A document signed by an authorized party affirming that the supplier of a product or
service has met the requirements of the relevant specification or regulation.
Client
Customer to ESCL
Compliance
An indication or judgement that the product or service meets the agreed
requirements of the relevant specifications or the state of meeting the
requirements. This may also be called conformance.
Conformity
Fulfillment of a need or expectation that is stated, generally implied or obligatory.
Contract
Agreed requirements between a supplier and customer transmitted by any means.
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Continual improvement
Recurring activity to increase the ability to fulfil requirements.
Customer satisfaction
Customers perception of the degree to which the customers requirements have
been fulfilled.
Competence
Demonstrated ability to apply knowledge and skills.
Set of processes that transform requirements into specified characteristics or into
the specification of a product, process or system.
Dependability
Collective term used to describe the availability performance and its influencing
factors: reliability performance, maintainability performance and maintenance
support performance.
Document
Information and its supporting medium.
Documentation
A set of documents, for example specification and records.
ESCL
Egba Split-Clamps Limited
Effectiveness
Extent to which planned activities are realized and planned results achieved
Efficiency
Relationship between the result achieved and the resources used
Hold point
Step of production sequence, beyond which the work cannot proceed without
preventive authorization of the designated authority who established it. This is also
called intervention point.
Infrastructure
System of facilities, equipment and services needed for the operation of an
organization.
ISO
International Organization for Standardization.
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Inspection
Conformity evaluation by observation and judgement accompanied as appropriate
by measurement, testing or gauging.
MR.
Management Representative.
Management System
System to establish policy and objectives, and to achieve those objectives.
Nonconformity
Non-fulfillment of a requirement. It may also be called deficiency, discrepancy, nonconformance, or non-compliance.
NIS
Nigerian Industrial Standard.
Objective Evidence
Data supporting the existence or verity of something.
Process
Set of interrelated or interacting activities which transform inputs into outputs.
Product
Result of a process.
Project
Unique process, consisting of a set of coordinated and controlled activities with
start and finish dates, undertaken to achieve an objective conforming to specific
requirements, including the constraints of time, cost, and resources.
QHSE
Quality, Health, Safety and Environmental.
QM
Quality Manual
QPS
Quality Policy Statement
QSP
Quality System Procedure
Qualification Process
Process to demonstrate the ability to fulfil specified requirements.
Quality
Degree to which a set of inherent characteristics fulfils requirements.
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Quality Assurance
Part of quality management focused on providing confidence that quality
requirements will be fulfilled.
Quality Control
Part of quality management focused on fulfilling quality requirements.
Quality Manual
Document specifying the quality management system of an organization.
Quality Management
Coordinated activities to direct and control an organization with regard to quality.
Quality Management System (QMS)
Management system to direct and control an organization with regard to quality.
Quality Policy
Overall intentions and directions of an organization related to quality as formally
expressed by top management.
Quality Objectives
Something sought, or aimed for, relating to quality.
Quality Planning
Part of quality management focused on setting quality objectives and specifying
necessary operational processes and related resources to fulfil the quality
objectives.
Quality Plan
Document specifying which procedures and associated resources shall be applied
by whom and when to a specific project, product, process or contract.
Reliability
The ability of an item to perform a required function under stated conditions for a
stated period of time.
Requirement
Need or expectation that is stated, generally implied or obligatory.
Repair
Action on a non-conforming product to make it acceptable for the intended use.
Rework
Action on a non-conforming product to make it conform to the requirements.
SON
Standards Organisation of Nigeria
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SOP
Standard Operating Procedure
Specification
Document stating requirements.
Supplier
Organization or person that provides a product or service
Tender
Offer made by a supplier in response to an invitation to satisfy a contract award to
provide product or service.
Test
Determination of one or more characteristics according to a procedure.
Top Management
Person or group of people who direct and control an organization at the highest
level.
Traceability
Ability to trace the history, application or location of that which is under
consideration.
Validation
Confirmation, through the provision of objective evidence, that the requirements for
a specific intended use or application have been fulfilled.
Work Environment
Set of conditions under which work is performed.
QUALITY MANUAL
4.0
QUALITY MANAGEMENT SYSTEM
4.1
General Requirements
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ESCL Quality Management System is established and documented in accordance

with the requirements of NIS ISO 9001:2008. The Quality Management System is
being implemented and maintained and its effectiveness is continually improved in
accordance with the requirements of NIS ISO 9001:2008.
The Quality Management System is established to enable the company:
Demonstrate its ability to consistently provide products/services that meet
clients and applicable statutory and regulatory requirements; and
Enhance customer satisfaction through the effective application of the Quality
Management System, including processes for continual improvement.
The following general requirements is applicable to ESCL Quality Management
System:
(a)
The processes needed for the Quality Management System have been
determined and they include processes for management activities, provision
of resources, product realization, measurement, analysis and improvement.
See Appendix A for departments in ESCL and the corresponding
responsibility and applicability of NIS ISO 9001:2008 requirements.
(b)
The sequence and interaction of these processes are as contained in this

Quality Manual, procedures and other department/project documentation
applicable to the Quality Management System.
Appendix B gives an
illustration of the process linkages of ESCL Quality Management System.

(c)
Acceptance/Rejection criteria have been established for process inputs and

outputs. In-process inspections are carried out at relevant stages of
product/service realization. Internal audits (see section 8.2.2 of this Manual)
and Management Reviews (see section 5.6 of this Manual) are carried out
periodically to ensure that the operation and control of the Quality
Management System processes are effective.
(d)
Top management ensures that adequate resources (see section 6.0 of this
Manual) and information necessary to support the operation and monitoring
of the Quality Management System processes are provided.
QUALITY MANUAL
(e)
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Monitoring, measurement (where applicable) and analysis of the Quality

Management System processes are undertaken (see section 8.0 of this
Manual) as appropriate to ensure that the system is maintained effectively
and efficiently.
(f)
Actions (e.g. training, involvement of people, internal audits) necessary to

achieve planned results and continual improvement of the Quality
Management System processes are implemented.
ESCL Quality Management System processes are managed in accordance with

the requirements of NIS ISO 9001:2008.
Outsourced processes within the Quality Management System (e.g. design and
development) that affects product conformity to requirements are controlled. The
type and extent of control applied to such outsourced processes is as defined in the
Outsourcing Procedure Ref. No. ESCL-SOP-013.
4.2
Documentation Requirements
4.2.1 General
ESCL Quality Management System documentation includes the following:
(a)
ESCL Quality Policy Statement (see Document Ref. No. ESCL-QPS- 01)
and Corporate Quality Objectives (see Document Ref. No. ESCL-CQO- 01);
(b)
This Quality Manual, which is the level 1 (see Appendix C to this Quality
Manual) Quality Management System document of ESCL Quality
Management System;
(c)
Documented procedures and records required by NIS ISO
9001:2008.
The documented procedures constitute the level 2 (see Appendix C to this

Quality Manual) documents of ESCL Quality Management System.
(d)
Documents, including records determined by ESCL to be necessary for

ensuring the effective planning, operation and control of ESCL processes
e.g. standard operating procedures, process/project procedures, work
instructions, forms. The documents constitute the level 3 (see Appendix C to
this Quality Manual) documents of ESCL Quality Management System, while
the records constitute the level 4 (see Appendix C to this Quality Manual)
documents of ESCL Quality Management System.
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The form or type of medium used for the Quality Management System
documentation include but is not limited to
hard copies in prints;
soft copies;
diagrams; and
symbols and signs.
4.2.2 Quality Manual
This document, which is ESCL Quality Manual contains:
a)
the scope of the Quality Management System {see page seven (7) of this
Manual};
b)
references
to
documented
procedures
established
for
the
Quality
Management System;
c)
a description of the interaction between the processes of the Quality

Management System as contained in Sections 4 to 8 of this Manual (see
also Appendix B to this Manual for ESCL Process Linkages Chart).
4.2.3 Control of Documents

Control of all documents required for the implementation of ESCL Quality
Management System is achieved as prescribed in our documented procedure on
control of documents Ref. No. ESCL-QSP-001.
4.2.4 Control of Records

ESCL establishes and controls records to provide evidence of conformity to
requirements and of the effective operation of ESCL Quality Management System.
A documented procedure on control of records - Ref. No. ESCL-QSP-002 is
established to define the controls needed for the identification, storage, protection,
retrieval, retention and disposition of records. All the detail as to how we control our
records in ESCL is contained in this procedure (ESCL-QSP-002).
All records maintained in ESCL processes are legible, readily identifiable and easily
retrievable.
QUALITY MANUAL
5.0
MANAGEMENT RESPONSIBILITY
5.1
Management Commitment
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The top management of ESCL has demonstrated its commitment to the

development and implementation of ESCL Quality Management System and to
continually improve its effectiveness by:
a)
Communicating the importance of meeting customer as well as applicable

statutory and regulatory requirements in ESCL production and service
delivery through the issue of relevant standard operating procedures and
work instructions.
b)
Establishing ESCL Quality Policy (see Document- Ref. No. ESCL-QPS-01

and section 5.3 of this Manual),
c)
Ensuring measurable Quality Objectives applicable to different functions and

levels in the company are established, and being pursued (see DocumentRef. No. ESCL-CQO-01 and section 5.4.1 of this Manual),
d)
Conducting periodic management review of ESCL Quality Management

System (see section 5.6 of this Manual),
e)
Ensuring the availability of necessary resources for the execution of work

and the implementation of ESCL Quality Management System (see section
6.0 of this Manual).
5.2
Customer Focus
The top management of ESCL ensures that customer requirements are determined
and are met in each contract/project with the aim of enhancing customer
satisfaction.
Key production and service delivery characteristics for each product/service
delivery to a customer is determined as appropriate (see section 7.2.1 of this
Manual).
Customer needs and expectations are clearly understood in each contract/project.
Customer feedback is continually obtained and used for improvement processes
(see section 8.2.1 of this Manual).
Applicable statutory and regulatory requirements, safety and health requirements,
community issues, environmental issues, security and protection of life and
property are identified and met in each contract in order to ensure benefits for the
company, customers, employees and other stakeholders.
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5.3
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Quality Policy
The Quality Policy of ESCL is as contained in Document- Ref. No.ESCL-QPS-01.
The Quality Policy is appropriate to the purpose of the company. It includes a
commitment to comply with requirements and continually improve the effectiveness
of ESCL Quality Management System. It provides a framework for establishing and
reviewing quality objectives. The Quality Policy is communicated on notice boards
and other strategic locations in the company. We ensure it is understood by
discussing it at awareness sessions. The Quality Policy is reviewed during
management review meetings for continuing suitability.
5.4
Planning
5.4.1 Quality Objectives,

The top management of ESCL ensures that Quality Objectives, including those
needed to meet requirements for the realization [see Section 7.1a)] of our
production and service delivery to customers are established at relevant functions
and levels within the company. ESCL Corporate Quality Objectives are contained
in Document- Ref. No. ESCL-CQO-01.
Specific quality objectives pertaining to a department, process or project and in line

with the Corporate Quality Objectives are documented and implemented. The
Quality Objectives are measurable and consistent with ESCL Quality Policy.
5.4.2 Quality Management System Planning
Top management of ESCL ensures that:
a)
the planning of the Quality Management System is carried out in order to

meet the requirements specified in section 4.1 of this Manual as well as the
Quality Objectives of the company;
b)
the integrity of the Quality Management System is maintained by ensuring

that planned changes to the Quality Management System are reviewed for
adequacy and approved before implementation (see section 5.6 of this
Manual).
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5.5
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Responsibility, Authority and Communication
5.5.1 Responsibility and Authority

The Organization Chart shown in Appendix D indicates the position and interrelationship of the personnel in ESCL whose work affect the quality of ESCL
production and service delivery to customers. The responsibility and authority of
these personnel are defined and documented in job descriptions and procedures as
applicable which are accessible to the respective personnel. The job outline of
some key functions is described below but it is not exhaustive (more details are
contained in the job description documents).
5.5.1.1
Managing Director
The Managing Director is responsible for the day-to-day management of the
company and its functional departments/units. He establishes contacts and
manages the external relationship of the company in the business world. He
ensures availability of adequate resources that guarantees timely execution of
ESCL production and service delivery. He ensures that the overall interest of
customers, employees, ESCL and other stakeholders are adequately protected.
He promotes and coordinates the strategies for the achievement of the vision of
growth and development of ESCL to a first choice in the industry for the design
and manufacture of standard and custom made split-sleeve clamps. He has
overall responsibility for ESCL Quality Management System and to its continual
improvement for effectiveness.
5.5.1.2
Production Manager
The Production Manager is responsible for the coordination of the technical
processes in the company to achieve service delivery targets. He facilitates
necessary internal cooperation, cohesion and interaction geared toward
effective and efficient completion of work tasks.
He ensures that the subordinate functions are equipped with the resources
suitable for meeting operating requirements /service delivery targets.
He ensures that customer requirements and relevant operational procedures
and instructions are complied with in the production of the split-sleeve clamps.
He maintains necessary lines of communication with customers to ensure their

needs and expectations are met.
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5.5.1.3 QHSE Manager

The QHSE Manager is responsible for the coordination of quality control, health,
safety and environmental issues in the company. He interacts with the different
production functions and units to ensure the finished split-sleeve clamps meet
customer requirements in all respects of quality and safety. His other
responsibilities include but are not limited to:
Ensuring the preparation and implementation of relevant QHSE documentation
in the company;
Promotion of QHSE awareness in the company;
Follow-up activities on process nonconformities including safety rules infractions
and accidents;
Administering of all QHSE policies and instructions;
Identifying, documenting, implementing and maintaining processes to eliminate
hazards from the work place;
Maintenance of relevant records on QHSE including statistical records of
accidents/near-misses, frequency and severity of injuries and lost time.
5.5.1.4 Admin Manager
The Admin Manager is responsible for administrative, personnel, accounting and
public relations activities in the company. He is responsible for maintenance of
records on personnel matters, recruitment, training, job descriptions, staff welfare
and general administration.
He is responsible for the effective and efficient accounting practices in the
company. He is responsible for providing the support necessary in financial
planning of contracts, cost controls, invoicing, loans and advances.
He is responsible for the inflow and outflow of funds, recordings and analysis of
financial records. He provides the accounting records and information required for
factual decision making. He is responsible for tax matters, management accounts
and payments.
5.5.1.5 Commercial Manager
The Commercial Manager is responsible for procurement, material control,

marketing, and sales activities in the company.
He undertakes major purchases for the companys business and relates and
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partners with suppliers (vendors) to ensure that materials and equipment

purchased for project activities and for in-house use are of the right quality, right
price and delivered at the right time. He coordinates product preservation
processes for parts and equipment used for project processes
He has responsibility for the pre-sales and after-sales follow-up activities. He
undertakes activities geared toward the generation of new product lines and
markets in the company
He liaises with other principal functions in the company to ensure the smooth and
successful packaging of quotations and bids (pre-qualification, technical and
commercial). He is responsible for the development of operational strategies and
business plans in liaison with the Managing Director.
5.5.1.6 Others
There are other personnel responsible for the production of split-sleeve clamps and
the provision of related pipe clamping services. They range from highly skilled
supervisors, machinists, welders, fitters, painters to unskilled assistants. Each
personnel is expected to perform his assigned duties with utmost responsibility for
quality as it affects the work being performed.
5.5.2 Management Representative
The Admin Manager is appointed as the Management Representative for ESCL
Quality Management System. He has responsibility and authority that includes:
a)
ensuring that the processes needed for the companys Quality Management
System are established, implemented and maintained;
b)
reporting to top Management on the performance of the Quality

Management System and any need for improvement;
c)
ensuring the promotion of awareness of customer requirements throughout

the company; and
d)
liaising with external parties such as the Certification Bodies, customers and
suppliers on matters relating to ESCL Quality Management System.
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5.5.3 Internal Communication

Appropriate communication processes are established in ESCL to ensure effective
communication of the companys Quality Management System including the Quality
Policy, Quality Objectives, requirements and accomplishments.
The communication medium and methods include:
meetings (management, toolbox,)
documented instructions (e.g. job descriptions, procedures);
notice-boards, internal memorandum; and
use of information technology facilities like telephone and e-mail.
Communication regarding the effectiveness of the quality management system
.takes place at relevant levels of ESCL through periodic feedback to process
owners and their personnel on their areas of responsibility
5.6
Management Review
5.6.1 General
A Management Review Committee reviews ESCL Quality Management System at
least once annually. The review is to ensure the continuing suitability, adequacy
and effectiveness of the Quality Management System.
The review includes
assessing opportunities for improvement and the need for changes to the Quality
Policy and Quality Objectives. The management review also serves as a platform
for the exchange of new ideas, with open discussion and evaluation of inputs being
stimulated by the leadership of top management.
The Management Review Committee is chaired by the Managing Director and in
his absence, the Production Manager. Members of the Committee include:
Managing Director
Production Manager
Admin Manager/MR
QHSE Manager
Commercial Manager.
Other functions may be co-opted as required by the committee.

The MR is the Secretary to the Management Review Committee. He maintains
records of deliberations and resolutions of each meeting. He ensures that decisions
of the review meeting are implemented within the stipulated time.
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5.6.2 Review Input

Each management review meeting has information/agenda on the following:
Compiled results of internal and external audits;
Customer feedback (customer satisfaction);
Process performance and product/service conformity;
Status of corrective and preventive actions;
Follow-up actions from previous management reviews;
Changes that could affect the Quality Management System;
Review of Quality Policy and Quality Objectives; and
Recommendations for improvement.
5.6.3 Review Output
The management review output includes decisions and actions related to:
Improvement of the effectiveness of the Quality Management System and its
processes;
Improvement of product/service quality in relation to customer requirements;
and
Identification of resource needs.
QUALITY MANUAL
6.0
RESOURCE MANAGEMENT
6.1
Provision of Resources
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The resources needed

a)
to implement and maintain ESCL Quality Management System and

continually improve its effectiveness; and
b)
to enhance customer satisfaction by meeting customer requirements are

determined and provided.
The resources include but are not limited to financial, human, infrastructure, work
environment, information, materials and documentation.
6.2
Human Resources
6.2.1 General
Personnel performing work affecting conformity to ESCL product/service delivery
requirements are competent on the basis of appropriate education, training, skills
and experience. The recruitment process ensures that only those personnel that
are competent for specific work tasks are recruited and assigned for the job. ESCL
encourages the involvement and development of its personnel by:
providing required training;
defining their responsibilities and authorities (in job descriptions, procedures);
recognizing and rewarding achievement;
facilitating the open, two-way communication of information;
reviewing the needs of the personnel through staff appraisal; and
ensuring effective teamwork in the production of split-sleeve clamps and related
services.
6.2.2 Competence, Training and Awareness
Competence, training and awareness are addressed in ESCL as follows:
a)
The competence of personnel performing work affecting conformity to our

product/service delivery requirements are determined at recruitment and
reviewed periodically through the staff appraisal process and when the
individual roles and responsibilities change significantly;
b)
Where applicable, training or other actions required, to achieve the

necessary competence is provided or taken respectively;
c)
Evaluation of the impact of the action taken is carried out to review progress
and effectiveness (e.g. during internal audit, training report, training
evaluation form);
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d)
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Training and awareness sessions (e.g. toolbox meeting) is used in ESCL to

ensure that the personnel are aware of the tasks to be performed, the
objectives to be achieved, the relevance and importance of their activities
and how they contribute to the achievement of the overall quality objectives
of the company;
e)
Records of personnel education, training, skills and experience are

maintained. Details on competence, training and awareness are contained in
the Admin/Human Resources Procedure Ref. No. ESCL-SOP-008.
6.3
Infrastructure
The infrastructure needed to achieve conformity to product/service delivery
requirements in ESCL are determined, provided and maintained. Infrastructure in
ESCL includes as applicable:
a)
buildings, workspace and associated utilities;
b)
process equipment (both hardware and software)
c)
supporting services (e.g. transportation, communication or information systems).
Preventive maintenance schedule are developed and implemented for the

applicable infrastructure in order to ensure that they continue to meet the needs of
the company and customer satisfaction.
Details on the maintenance of infrastructure are contained in the Maintenance
Procedure Ref. No. ESCL-SOP-009.
6.4
Work Environment
The work environment relates to those conditions under which work is performed in
ESCL including physical, environmental and other factors (such as noise,
temperature, humidity, lighting and weather). ESCL determines and manages the
work environment needed to achieve conformity to product/service delivery
requirements in its operations. Consideration is given to the following as
appropriate:
Creative work methods and opportunities for greater involvement to realize the
potential of the personnel in the company;
Safety rules and guidance, including the use of protective equipment;
Adequacy of work area (available space, illumination, safety, security, health
and environmental factors); and
Facilities for use of the personnel.
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7.0
PRODUCT REALIZATION
7.1
Planning of Product Realization

Processes needed for the production of ESCL split-sleeve clamps and provision of
clamping related services are planned and developed. Planning of product
realization is consistent with the requirements of the other processes of ESCL
Quality Management System (see section 4.1 of this Manual)
In such planning, the following are determined as appropriate:
a)
quality objectives and requirements for the product/service;
b)
the need to establish processes and documents, and to provide resources

specific to the product/service;
c)
required verification, validation, monitoring, measurement, inspection and

test activities specific to the product/service delivery and the criteria for the
acceptance of the product/service deliverables;
d)
records needed to provide evidence that the realization processes and the
resulting product or service deliverables meet requirements.
The output of such planning is consistent with any agreed customer requirements,
ESCL methods of operation and the complexity of the activities performed. The
output,
subject
to
contractual
requirements
is
presented
as
job
card/drawings/specification as appropriate.
7.2
Customer-Related Processes
7.2.1 Determination of Requirements Related to the Product

Determination of requirements related to the product is addressed as follows in
ESCL:
a)
Requirements specified by the customer, including requirements for the

product or service delivery and post-delivery activities are determined on the
receipt of customer enquiry or before quotation/tender are prepared;
b)
ESCL also determine requirements not stated by the customer but

necessary for specified or intended use;
c)
Statutory and regulatory requirements applicable to the product or service

delivery are also determined; and
d)
Any additional requirements considered necessary by ESCL are determined.
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7.2.2 Review of Requirements Related to the Product

The requirements related to ESCL product/service delivery are reviewed at the
quotation/tender stage and at subsequent stages of a contract (acceptance of
contracts or orders, acceptance of changes to contracts or orders).
The review is to ensure that:
a)
The product or service delivery requirements are defined and understood;
b)
Contract or order requirements differing from those previously expressed are

resolved; and
c)
ESCL has the ability to meet the defined requirements.
Records of the results of the review and actions arising from the review are
maintained(e.g. in management meeting minutes, project kick-off meeting minutes).
Any verbal customer contract or order including changes to the contract or order is
confirmed and documented before formal acceptance and execution. Where the
product or service delivery requirements are changed either by the customer or
ESCL, relevant product/contract documents are amended and personnel whose
work are affected by the changed requirements are informed.
7.2.3 Customer Communication
Effective customer communication arrangement is established and implemented in
ESCL in order to ensure that:
the customer is adequately informed on our split-sleeve clamps and related
clamping services (e.g. through meetings, product installation procedure,
product brochure, presentations);
all inquiries, contracts or order handling, including amendments are properly

received and the right action taken; and
customer feedback, including complaints are recorded, reviewed and acted
upon.
7.3
7.3.1 Design and Development Planning

Planning and control of the design and development of ESCL split-sleeve clamps is
carried out as an integral of the overall product/service realization process (see
section 7.1 of this Manual).
During the design and development planning, the
following are determined as appropriate:
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the design and development stages;

the review, verification and validation that are appropriate to each design and
development stage;
the responsibilities and authorities for design and development.
The interfaces between different groups involved in design and development are
managed to ensure effective communication and clear assignment of responsibility.
The design and development planning output, is updated, as appropriate, as the
design and development progresses.
7.3.2 Design and Development Inputs
During design and development, inputs relating to the product requirements are
determined and records maintained. These inputs include:
functional and performance requirements;
applicable statutory and regulatory requirements;
where applicable, information derived from previous similar designs; and
other requirements essential for design and development.
The inputs are reviewed for adequacy. The input requirements must be complete,
unambiguous and not in conflict with each other.
7.3.3 Design and Development Outputs
The outputs of design and development are in a form suitable for verification
against the design and development input. The design and development outputs
include any of these forms as appropriate:
drawings;
specifications (including process and materials specification); and

instructions.
The design and development outputs is appropriately approved prior to release and
must:
meet the input requirements for design and development;
provide appropriate information for purchasing, production and service
provision;
contain or reference product acceptance criteria; and
specify the characteristics of the product that are essential for its safe and
proper use (e.g. storage, handling, installation and maintenance).
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7.3.4 Design and Development Review

At suitable stages, systematic reviews of the design and development are
performed in accordance with design and development planning (see section 7.3.1
of this Manual) to:
evaluate the ability of the results of design and development to meet
requirements; and
identify any problems and propose necessary actions.
Participants at such reviews include functions concerned with the design and
development stage(s) being reviewed. Records of the results of the reviews and
any necessary actions are maintained.
7.3.5 Design and Development Verification
Design and development verification is performed in accordance with planned
arrangements (see section 7.3.1 of this Manual) to ensure that the design and
development outputs meet the design and development input requirements.
Records of the results of the verification and any necessary actions are maintained.
7.3.6 Design and Development Validation
Design and development validation is performed in accordance with planned
arrangements (see section 7.3.1 of this Manual) to ensure that the resulting product
is capable of meeting the requirements for the specified applications or intended
use, where known.
Where practicable, design and development validation is
completed prior to product delivery or implementation.

Records of the results of validation and any necessary actions are maintained.
7.3.7 Control of Design and Development Changes
Design and development changes are identified by the customer or ESCL and
records are maintained.
The changes are reviewed, verified and validated, as appropriate and approved
before implementation. The review of design and development changes includes
evaluation of the effect of the changes on constituent parts of the product and on
product already delivered.
Records of the results of the review of design and development changes and any
necessary actions are maintained.
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7.4
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Purchasing
7.4.1 Purchasing Process

ESCL ensures that purchased products and services conform to specified
purchase requirements. The type and extent of control applied to the supplier and
the purchased product/service is dependent upon the effect of the purchased
product/service
on
subsequent
product/service
realization
or
the
final
product/service.
The suppliers we use are evaluated and selected and re-evaluated periodically
based on determined criteria (see Procurement Control Procedure - Ref. No.
ESCL-SOP-012). Records of the results of evaluations and any necessary actions
arising from the evaluation are maintained.
7.4.2 Purchasing Information
Every purchasing information (e.g. purchase order, contract document) contains
clear and precise information on the required product or service including, where
appropriate:
(a)
requirements for approval of products/services, procedures, processes and

equipment;
(b)
requirements for qualification of personnel; and
(c)
quality management system requirements.
Every purchasing information is duly reviewed for adequacy prior to communication

to the supplier.
7.4.3 Verification of Purchased Product
Verification of purchased product/service deliverable is carried out in ESCL to
ensure conformance to specified purchase requirements. The extent and method
of such inspection or test is dependent on the nature of the product or service and
the past experience with the supplier.
When required in a project/contract, the customer and ESCL are given the
opportunity to verify the adequacy of purchased product/service at the suppliers
premises. Such verification arrangements and method of product/service release
are stated in the purchasing information.
Details on purchasing are contained in the Procurement Control Procedure - Ref.
No. ESCL-SOP-012.
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7.5
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Production and Service Provision
7.5.1 Control of Production and Service Provision

ESCL production of pipeline split-sleeve clamps and provision of clamping related
services is planned and carried out under controlled conditions in order to prevent
the occurrence of nonconformities and realize products that satisfy the
requirements of customers. This includes as applicable ensuring that:
Information that describes the characteristics of specific product/service delivery
is available and sufficiently communicated to the concerned personnel (e.g.
customer specification, drawings, job order, job card);
Work instructions/operating procedures as necessary are available;
Suitable equipment is used;
Appropriate monitoring and measuring equipment are available and used;
Environmental, safety and other statutory and regulatory requirements are
strictly adhered to;
Appropriate monitoring and measurement is implemented;
Nonconformities are positively identified and corrective action taken; and
Product/service release, delivery and post delivery activities(e.g. response to
client feedback) are implemented.
Relevant ESCL operating procedures on control of production and service

provision include:
Procedure for the Production of Egba Split-Sleeve Clamps (Ref. No. ESCLSOP-015);
Work Instruction for Workshop Operators (Ref. No. ESCL-SOP-016);
Procedure for Control of Workshop/Project Operations (Ref. No. ESCL-SOP017);
Inspection and Test Procedure for Egba Split-Sleeve Clamps (Ref. No. ESCLSOP-018).
7.5.2 Validation of Processes for Production and Service Provision
Validation of any processes in the production of ESCL pipeline split-sleeve clamps
and provision of clamping related services are carried out in ESCL where the
resulting output cannot be verified by subsequent monitoring or measurement and,
as a consequence, deficiencies become apparent only after the product is in use or
the service has been delivered.
Validation demonstrates the ability of the processes to achieve planned results.
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Validation arrangements are established for these processes and include as

applicable:
defined criteria for review and approval of the processes;
method for approval of equipment and qualification of personnel;
use of specific methods and procedures;
the requirements for records; and
revalidation arrangements.
7.5.3 Identification and Traceability
Where appropriate, ESCL split-sleeve clamps are identified by suitable means
throughout product realization.
The product/service delivery status with respect to monitoring and measurement
requirements is identified throughout the realization process (e.g. in Job Card).
Where traceability is a requirement, ESCL controls the unique identification of the
product/service deliverables and maintains records. Each finished split-sleeve
clamp has a unique identification/code that allows for traceability.
7.5.4 Customer Property

Care is exercised in ESCL over customer property while it is under the companys
control or being used by the company personnel.
Customer property provided for use in the ESCL production and service provision
are identified, verified, protected and safeguarded against any misuse.
When lost, damaged or otherwise found to be unsuitable for use, ESCL reports to
the customer and maintain records.
7.5.5 Preservation of Product
ESCL preserves the product/service deliverables during internal processing and
delivery to the intended destination in order to maintain conformity to requirements.
As applicable, preservation includes identification, handling, packaging, storage
and protection. Preservation also applies to constituent parts of the product or
service deliverables.
All work-in-process and finished products are handled properly and appropriately.
More details on preservation of product are contained in ESCL Materials/Store
Control Procedure Ref. No. ESCL-SOP-014.
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7.6
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Control of Monitoring and Measuring Equipment

ESCL determines the monitoring and measurement to be undertaken in the
production of its split-sleeve clamps and the monitoring and measurement
equipment needed to provide evidence of conformity of the product/service delivery
to determined requirements.
Processes for monitoring and measurement are established in order to ensure that
monitoring and measurement can be carried out and are carried out in a manner
that is consistent with the monitoring and measurement requirements.
Where necessary to ensure valid results, measuring equipment used in
ESCL(e.g.gauges):
a) is calibrated or verified, or both, at specified intervals, or prior to use, against
measurement standards traceable to international or national measurement
standards; and where no such standards exist, the basis used for calibration or
verification is recorded;
b) is adjusted or re-adjusted as necessary by authorized people;
c) have identification in order to determine its calibration status;

d) is safeguarded from adjustments that would invalidate the measurement results;
e) is protected from damage and deterioration during handling, maintenance and
storage.
In addition, ESCL assesses and records the validity of previous measuring results
when the equipment is found not to conform to requirements. Appropriate action is
taken on the equipment and the affected product/service deliverables.
Records of the results of calibration and verification are maintained.
When computer software is used for the monitoring and measurement of specified
requirements, it is checked for its ability to satisfy the intended application. This is
undertaken prior to initial use and re-confirmed as necessary.
Details on control of monitoring and measuring equipment are contained in our
Procedure for Control of Inspection, Measurement and Test Equipment - Ref. No.
ESCL-SOP-019.
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8.0
MEASUREMENT, ANALYSIS AND IMPROVEMENT
8.1
General
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Monitoring, measurement, analysis and improvement processes are planned and

implemented in ESCL in order to:
demonstrate conformity to product/service delivery requirements;
ensure conformity of ESCL Quality Management System; and
continually improve the effectiveness of the Quality Management System.
The determination of applicable methods, including statistical techniques and the
extent of their use depends on product/service delivery complexity and scope,
nature of product/service delivery (simple nature or a repetition of previous job),
customer requirements and the applicable statutory and regulatory requirements.
8.2
Monitoring and Measurement
8.2.1 Customer Satisfaction
Customer satisfaction is determined by means of customer communications and

feedback. The major element of this process is implemented through the Customer
Feedback Form. This enables ESCL to monitor information relating to customer
perception as to whether customer requirements are being met.
Information derived from this feedback mechanism is analysed and discussed in
management
review
meetings
for
continual
improvement
in
our
processes/products. We also measure customer perception as to whether we have

met customer requirements through:
customer complaints expressed orally or in writing;
repeat orders and invitation to bid from established customers;
commendation letters from customers;
second party audit reports.
Records relating to customer satisfaction are reviewed and used for improvement
purposes.
8.2.2 Internal Audit
ESCL has established and maintains a documented procedure that defines the
responsibilities and requirements for planning and conducting internal audits,
establishing records and reporting results.
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Internal audits are conducted by ESCL at planned intervals to determine whether

ESCL Quality Management System:
conforms to planned arrangements (see section 7.1 of this Manual);
conforms to the requirements of NIS ISO 9001: 2008;
conforms to ESCL Quality Management System requirements as established
and documented; and
is effectively being implemented and maintained.
The Management Representative (MR), taking into consideration the status and
importance of the processes and areas to be audited as well as the results of
previous audits, plans an internal audit programme.
The audit criteria, scope,
frequency and methods are defined. Objectivity and impartiality is ensured in

audits, which is carried out by outsourced consultant and/or ESCL personnel
independent of the work being audited.
Records of the audits and their results are maintained.

The management having responsibility in the area being audited ensures that any
necessary corrections and corrective actions are taken without undue delay to
eliminate detected nonconformities and their causes.
Follow-up activities including verification of the actions taken and reporting the
verification results are carried out (see section 8.5.2 of this Manual).
A summary
audit report is compiled and forms an input to a management review meeting.

For details, see ESCL documented procedure Ref. No. ESCL-QSP-003, Internal
Quality Audit.
8.2.3 Monitoring and Measurement of Processes
The methods employed to monitor and, where applicable, measure ESCL Quality
Management System processes include as appropriate.
monitoring of customer feedback (complaints, compliments);
internal audits;
staff appraisal (effectiveness);
management review;
waste reduction (e.g. in the factory production process); and
others (e.g. timeliness, process/department reports).
When planned results are not achieved, correction and corrective action are taken,
as appropriate.
QUALITY MANUAL
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8.2.4 Monitoring and Measurement of Product

The characteristics of every split-sleeve clamp produced by ESCL is monitored and
measured to verify that product/service delivery requirements have been met. This
is carried out at appropriate stages of the product realization process in accordance
with the planned arrangements (see section 7.1 of this Manual).
ESCL ensures that incoming raw materials are not used until it has been inspected
or otherwise verified as conforming to specified requirements (see Procurement
Control Procedure Ref. No ESCL-SOP-012).
In-process monitoring and measurement is carried out in ESCL to establish product
conformance to specified requirements. This includes but is not limited to visual
inspections, dimensional checks, check for concentricity, check for alignment,
welding inspection (see document ESCL-SOP-018 on inspection and test of

product).
Final product monitoring and measurement is carried out to verify that the quality of
the completed product/service delivery is in conformity with specified requirements
or intended use. This includes but is not limited to visual inspection and pressure
testing as appropriate.
Evidence of conformity with the acceptance criteria in each product/service delivery
is maintained.
Records indicate the person(s) authorizing the release of the product/service
deliverable for delivery to the customer.
The release of product and delivery of service to the customer do not proceed until
the planned arrangements (see section 7.1 of this Manual) has been satisfactorily
completed unless otherwise authorized by top management and, where applicable,
the customer.
See Standard Operating Procedure Ref. No. ESCL-SOP-018 on Inspection and
Test of Split-Sleeve Clamps for details.
8.3
Control of Nonconforming Product

ESCL ensures that product/service delivery which does not conform to
product/service delivery requirements is identified and controlled to prevent its
unintended use or delivery. A documented procedure Ref. No. ESCL-QSP-004 -
QUALITY MANUAL
Rev. No: 00
Page 46 of 53
is established to define the controls and related responsibilities and authorities for
dealing with nonconforming product/service delivery.
Where applicable, ESCL deals with nonconforming product/service delivery by one
or more of the following ways:
by taking action to eliminate the detected nonconformity;
by authoring its use, release or acceptance under concession by a relevant
authority and, where applicable, by the customer;
by taking action to preclude its original use or application;
by taking action appropriate to the effects, or potential effects, of the

nonconformity when nonconforming product/service delivery is detected after
delivery or use has started.
When nonconforming product/service delivery is corrected, it is re-verified to
demonstrate conformity to the requirements.
Records of the nature of nonconformities and any subsequent actions taken,
including concessions obtained, are maintained.
For details, see the documented procedure -- Ref. No. ESCL-QSP-004, Control of
Nonconforming Product.
8.4
Analysis of Data
ESCL determines, collects and analyses appropriate data to demonstrate the
suitability and effectiveness of ESCL Quality Management System and to evaluate
where continual improvement of the effectiveness of the Quality Management
System can be made.
Sources of such information and data include:
monitoring and measurement of processes and product/service deliverables;
audits (internal and external);
customer feedback (complaints, compliments);
supplier evaluation and re-evaluation; and
reviews (nonconformity and management).
The analysis of data provides information relating to:
customer satisfaction (see section 8.2.1 of this Manual);
QUALITY MANUAL
Rev. No: 00
Page 47 of 53
conformity to product/service delivery requirements (see section 8.2.4 of this

Manual);
characteristics and trends of processes and products/service deliverables
including opportunities for preventive action (see section 8.2.3 and 8.2.4 of this
Manual); and
Suppliers capability/contribution (see section 7.4 of this Manual).
8.5
Improvement
8.5.1 Continual Improvement
ESCL Quality Management System is continually improved for effectiveness

through the use of the: Quality Policy, Quality Objectives, Audit Results, Analysis of
Data, Corrective and Preventive Actions, and Management Review.
The Quality Management System has all of the necessary elements of establishing
the policy and objectives for quality, for implementing operational controls to
achieve the objectives and for measuring the results. The basic methodology and
plan is that if the results fail to meet the objects, it is the fault of the system.
Therefore, the system must be improved so that it becomes more effective in
reaching the objectives. When the objectives are achieved, new objectives are set
and the Quality Management System is improved to meet the new challenges.
Identification of continual improvement needs are determined by analyzing
customer satisfaction information, product and process conformance data, internal
audit results, and other data and information relevant to quality performance.
Management review considers all relevant information and defines priorities for
improving the quality management system. The corrective action and/or auditing
processes are used to formally identify, respond to, verify acceptability of actions
and track the corrective action requests or internal audit findings.
8.5.2 Corrective Action
Whenever nonconformity is identified, corrective action appropriate to the effect of
the nonconformity encountered is implemented to eliminate the causes of the
nonconformity and prevent recurrence.
QUALITY MANUAL
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The process utilized by ESCL for the implementation of corrective action provides
for defining/reviewing nonconformities, determining root causes, evaluating action
to ensure non-recurrence and implementing, recording and reviewing the
effectiveness of actions taken.
For details, see ESCL documented procedure Ref. No. ESCL-QSP-005,
Corrective Action.
8.5.3 Preventive Action
Preventive action appropriate to the effects of the potential problem is undertaken

in ESCL to eliminate the causes of potential nonconformities and prevent their
occurrence. Similar to the corrective action process, the process employed
identifies potential nonconformities, and their causes. Evaluates the need for action
to prevent occurrence of nonconformities. Determines and ensures implementation
of the action needed and records the results of action taken and reviews the
effectiveness of preventive action taken.
For details, see ESCL documented procedure Ref. No. ESCL-QSP-006,
Preventive Action.
Rev. No: 00
QUALITY MANUAL
Page 49 of 53
APPENDIX A: ESCL DEPARTMENTS - RESPONSIBILITY AND

APPLICABILITY OF NIS ISO 9001:2008 REQUIREMENTS
NIS ISO 9001:2008 REQUIREMENTS
Production &
Services
QHSE
Administration
Commercial
Exc. Mgt. &

MR
1 Scope
1.1 General
1.2 Application
2 Normative reference
3 Terms and definitions
4 Quality management system (title only)
4.1 General requirements
4.2 Documentation requirements (title only)
4.2.1 General
4.2.2 Quality Manual
4.2.3 Control of documents
4.2.4 Control of records
5 Management responsibility (title only)
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning (title only)
5.4.1 Quality objectives
5.4.2 Quality management system planning
5.5 Responsibility, authority and
communication (title only)
5.5.1 Responsibility and authority
5.5.2 Management representative
5.5.3 Internal communication
5.6 Management review (title only)
5.6.1 General
5.6.2 Review input
5.6.3 Review output
6 Resource management (title only)
6.1 Provision of resources
6.2 Human resources (title only)
6.2.1 General
6.2.2 Competence, training and awareness
6.3 Infrastructure
6.4 Work environment
7 Product realization (title only)
7.1 Planning of product realization
7.2 Customer-related processes (title only)
7.2.1 Determination of requirements related
to the product
7.2.2 Review of requirements related to the
product
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Legend: R Responsibility, A - Applicability
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Rev. No: 00
QUALITY MANUAL
Page 50 of 53
APPENDIX A CONTINUED
NIS ISO 9001:2008 REQUIREMENTS
7.2.3 Customer communication

7.3 Design and development (title only)
7.3.1 Design and development planning
7.3.2 Design and development inputs
7.3.3 Design development outputs
7.3.4 Design and development review
7.3.5 Design and development verification
7.3.6 Design and development validation
7.3.7 Control of design and development
changes
7.4 Purchasing (title only)
7.4.1 Purchasing process
7.4.2 Purchasing information
7.4.3 Verification of purchased product
7.5 Production and service provision (title only)
7.5.1 Control of production and service provision
7.5.2 Validation of processes for production
and service provision
7.5.3 Identification and traceability
7.5.4 Customer property
7.5.5 Preservation of product
7.6 Control of monitoring and measuring
equipment
8 Measurement, analysis and improvement
(title only)
8.1 General
8.2 Monitoring and measurement (title only)
8.2.1 Customer satisfaction
8.2.2 Internal audit
8.2.3
Monitoring and measurement of
processes
8.2.4
Monitoring and measurement of
product
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement (title only)
8.5.1 Continual improvement
8.5.2 Corrective action
8.5.3 Preventive action
Production &
Services
QHSE
Administration
Commercial
Exc. Mgt. & MR
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QUALITY MANUAL
Rev. No: 00
Page 51 of 53
APPENDIX B: ESCL PROCESS LINKAGES CHART

Continuous improvement of the Quality
Management System
Management responsibility
(A)
Customers
Customers
Measurement, Analysis
and Improvement
Resource Management
(B)
Satisfaction
(D)
Requirements
Input
Key
(A)
* Corporate Planning
* Business Development
* Contract Review
* Management Review
Output
Product Realization
(C)
(B)
* Human Resources
* Financial
* Infrastructure
Product
Value adding activities

Information flow
(C)
* Production Planning
* Production
(D)
* Inspection and Tests
* Audits
QUALITY MANUAL
Rev. No: 00
Page 52 of 53
APPENDIX C: ESCL Quality Management System Documentation
Hierarchy
Vision, Mission, Core

Values, Quality Policy,
Broad Objectives.
Level 1
Quality Manual
Level 2
Six Mandatory Procedures
Level 3
Department/Process Procedures,
Job Specific Procedures, Work Instructions
Level 4
Records
QUALITY MANUAL
Rev. No: 00
Page 53 of 53
APPENDIX D: ESCL ORGANIZATION CHART
Board of
Directors
Managing
Director
QHSE
Manager
*HSE Officer
*QC Inspectors
Production
Manager
*Machinists
*Welders
*Fitters
*Painters
Admin Manager
and MR
*Accounts
Officer
*Security
Officer
*Drivers
*Cleaners
Commercial
Manager
*Storekeeper
*Marketing/Sales
Officer

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EGBA SPLIT-CLAMPS LIMITED

Ref. No. ESCL-QM-001

APPROVAL AND REVISION STATUS

EGBA SPLIT-CLAMPS LIMITED

Issue Date: 12th Nov, 2012

Ref. No. ESCL-QM-001

CHANGE (S)/AMENDMENT (S)

EGBA SPLIT-CLAMPS LIMITED

Issue Date: 12th Nov, 2012

Ref. No. ESCL-QM-001

EGBA SPLIT-CLAMPS LIMITED

EGBA SPLIT-CLAMPS LIMITED

ESCL MISSION STATEMENT

ESCL CORE VALUES(GUIDING PRINCIPLES)

ESCL QUALITY POLICY STATEMENT -

ESCL CORPORATE QUALITY OBJECTIVES INTRODUCTION Company Background

EGBA SPLIT-CLAMPS LIMITED

Quality Management System Planning

Responsibility, Authority and Communication

Responsibility and Authority

Competence, Training and Awareness

Planning of Product Realization

Determination of Requirements Related to the Product

Review of Requirements Related to the Product-

Design and Development

Design and Development Planning

Design and Development Inputs

Design and Development Outputs

Design and Development Review

Design and Development Verification

Design and Development Validation

Control of Design and Development Changes -

Verification of Purchased Product

EGBA SPLIT-CLAMPS LIMITED

Ref. No. ESCL-QM-001

Production and Service Provision

Control of Production and Service Provision

Validation of Processes for Production and

EGBA SPLIT-CLAMPS LIMITED

Ref. No. ESCL-QM-001

EGBA SPLIT-CLAMPS LIMITED

Issue Date: 12th Nov, 2012

Ref. No. ESCL-QM-001

ESCL VISION STATEMENT

EGBA SPLIT-CLAMPS LIMITED

VI. ESCL MISSION STATEMENT

EGBA SPLIT-CLAMPS LIMITED

VII. ESCL CORE VALUES(GUIDING PRINCIPLES)

Ethics and Integrity

EGBA SPLIT-CLAMPS LIMITED

VIII. ESCL QUALITY POLICY STATEMENT

EGBA SPLIT-CLAMPS LIMITED

ESCL CORPROATE QUALITY OBJECTIVES

functions and levels in the company are documented. These are

contained in Document- Ref. No. ESCL-CQO-01

EGBA SPLIT-CLAMPS LIMITED

Egba Split-Clamp Limited(ESCL) is an indigenous (Nigerian) company that

community problems. These

EGBA SPLIT-CLAMPS LIMITED

The ESCL Workshop is situated at No. 23 Udu Road, Omega Estate,

ESCL Clamps and their Uses

EGBA SPLIT-CLAMPS LIMITED

Issue Date: 12th Nov, 2012

Ref. No. ESCL-QM-001