eAuditing Fundamentals: Virtual Communication and Remote Auditing
By J.P. Russell and Shauna Wilson
()
About this ebook
The pros and cons of conducting e-audits and their consequences will be reviewed. There are situations when e-auditing techniques are more efficient, and other times they may be less efficient and even lead to questionable audit report conclusions. In this book we provide proven techniques for conducting remote audits (eAudits) and explore eAuditing practices to help organizations make informed decisions regarding their use. A ten point eAudit program implementation checklist is included with the book. Combined, the two authors have over 20 years’ experience conducting remote audits and using virtual communication technologies.
Read more from J.P. Russell
The Internal Auditing Pocket Guide: Preparing, Performing, Reporting and Follow-up Rating: 0 out of 5 stars0 ratingsISO Lesson Guide 2015: Pocket Guide to ISO 9001:2015 Rating: 0 out of 5 stars0 ratings
Related to eAuditing Fundamentals
Related ebooks
Advanced Quality Auditing: An Auditor’s Review of Risk Management, Lean Improvement, and Data Analysis Rating: 0 out of 5 stars0 ratingsMusings on Internal Quality Audits: Having a Greater Impact Rating: 0 out of 5 stars0 ratingsISO 22000 The Ultimate Step-By-Step Guide Rating: 5 out of 5 stars5/5The ISO 9001:2015 Implementation Handbook:: Using the Process Approach to Build a Quality Management System Rating: 0 out of 5 stars0 ratingsControl Systems A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsFoundations of Quality Risk Management: A Practical Approach to Effective Risk-Based Thinking Rating: 0 out of 5 stars0 ratingsBusiness Process Governance Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsMastering Quality Management Rating: 0 out of 5 stars0 ratingsFocus on Continuous Process Improvement Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsCracking the Case of ISO 9001:2015 for Service: A Simple Guide to Implementing Quality Management in Service Organizations Rating: 0 out of 5 stars0 ratingsRemote Audit: From Planning to Implementation Rating: 4 out of 5 stars4/5Policies and Procedures Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsEssential Charity KPIs Rating: 0 out of 5 stars0 ratingsThe Tiger and the Autobahn: A Journey into Marketing Automation Rating: 0 out of 5 stars0 ratingsManaging Organizational Risk Using the Supplier Audit Program: An Auditor's Guide Along the International Audit Trail Rating: 0 out of 5 stars0 ratingsTraining Management Systems A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsTransforming Quality Organizations: A Practical Guide Rating: 0 out of 5 stars0 ratingsISO 9001:2015 Handbook for Small and Medium-Sized Businesses Rating: 0 out of 5 stars0 ratings5 Whys A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsQuality Management for the Technology Sector Rating: 0 out of 5 stars0 ratingsProduct Safety Excellence: The Seven Elements Essential for Product Liability Prevention Rating: 3 out of 5 stars3/5CMMI Third Edition Rating: 0 out of 5 stars0 ratingsHow to Audit the Process-Based QMS Rating: 5 out of 5 stars5/5Winning the Audit: 12 Proven Steps to Achieve Successful Customer & Third-Party Quality Audits Rating: 0 out of 5 stars0 ratingsCost Capacity Planning A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsAudit risk Standard Requirements Rating: 0 out of 5 stars0 ratingsTotal Quality Management for the Food Industries Rating: 0 out of 5 stars0 ratings
Accounting & Bookkeeping For You
Bookkeeping For Dummies Rating: 5 out of 5 stars5/5Accounting For Dummies Rating: 5 out of 5 stars5/5The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5The ZERO Percent: Secrets of the United States, the Power of Trust, Nationality, Banking and ZERO TAXES! Rating: 5 out of 5 stars5/5The Tax and Legal Playbook: Game-Changing Solutions To Your Small Business Questions Rating: 3 out of 5 stars3/5Bookkeeping: An Essential Guide to Bookkeeping for Beginners along with Basic Accounting Principles Rating: 4 out of 5 stars4/5Profit First (Review and Analysis of Michalowicz's Book) Rating: 5 out of 5 stars5/5Start, Study and Pass The CPA Exam FAST - Proven 8 Step CPA Exam Study Playbook Rating: 5 out of 5 stars5/5How to Start a Nonprofit Organization: The Complete Guide to Start Non Profit Organization (NPO) Rating: 4 out of 5 stars4/5The Book on Advanced Tax Strategies: Cracking the Code for Savvy Real Estate Investors Rating: 4 out of 5 stars4/5Taxpayer's Comprehensive Guide to Llcs and S Corps: 2016 Edition Rating: 5 out of 5 stars5/5Overcoming Underearning(TM): A Simple Guide to a Richer Life Rating: 4 out of 5 stars4/5Accounting for Non-Accountants: The Fast and Easy Way to Learn the Basics Rating: 4 out of 5 stars4/5Profit First for Therapists Rating: 0 out of 5 stars0 ratingsTime's Up!: The Subscription Business Model for Professional Firms Rating: 0 out of 5 stars0 ratingsLaw of Leverage: The Key to Exponential Wealth Rating: 4 out of 5 stars4/5Accounting for the Numberphobic: A Survival Guide for Small Business Owners Rating: 4 out of 5 stars4/5Accounting Rating: 5 out of 5 stars5/5Bookkeeping: Step by Step Guide to Bookkeeping Principles & Basic Bookkeeping for Small Business Rating: 5 out of 5 stars5/5QuickBooks: A Beginner’s Guide to Bookkeeping and Accounting for Small Businesses Rating: 0 out of 5 stars0 ratingsRigging the Game: How to Achieve Financial Certainty, Navigate Risk and Make Money on Your Own Terms Rating: 0 out of 5 stars0 ratingsQuickBooks 2024 All-in-One For Dummies Rating: 0 out of 5 stars0 ratingsImplementing Value Pricing: A Radical Business Model for Professional Firms Rating: 5 out of 5 stars5/5
Reviews for eAuditing Fundamentals
0 ratings0 reviews
Book preview
eAuditing Fundamentals - J.P. Russell
eAuditing Fundamentals
Also available from ASQ Quality Press:
The ASQ Auditing Handbook, Fourth Edition
J.P. Russell, editor
The Process Auditing and Techniques Guide, Second Edition
J.P. Russell
ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition
Dennis R. Arter and J.P. Russell
Quality Audits for Improved Performance, Third Edition
Dennis R. Arter
The Internal Auditing Pocket Guide: Preparing, Performing, Reporting, and Follow-Up, Second Edition
J.P. Russell
Auditing Beyond Compliance: Using the Portable Universal Quality Lean Audit Model
Janet Bautista Smith
Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2008 Internal Audits, Second Edition
Paul C. Palmes
AS9101D Auditing for Process Performance: Combining Conformance and Effectiveness to Meet Customer Satisfaction
Chad Kymal
To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Website at http://www.asq.org/quality-press.
eAuditing Fundamentals
Virtual Communication and Remote Auditing
J.P. Russell
Shauna Wilson
ASQ Quality Press
Milwaukee, Wisconsin
American Society for Quality, Quality Press, Milwaukee 53203
© 2013 by J.P. Russell
All rights reserved. Published 2013
Library of Congress Cataloging-in-Publication Data
Russell, J. P. (James P.), 1945-
Eauditing fundamentals : virtual communication and remote auditing / J.P. Russell, Shauna Wilson.
p. cm.
Includes bibliographical references and index.
ISBN 978-0-87389-848-5 (pocket guide, soft cover : alk. paper)
1. Auditing—Data processing. I. Wilson, Shauna, 1959- II. Title.
HF5667.12.R87 2013
657’.45—dc23 2012044336
ISBN: 978-0-87389-848-5
No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
Publisher: William A. Tony
Acquisitions Editor: Matt T. Meinholz
Project Editor: Paul Daniel O’Mara
Production Administrator: Randall Benson
ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.
Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, video, audio, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005.
To place orders or to request ASQ membership information, call 800-248-1946. Visit our website at http://www.asq.org/quality-press.
List of Figures and Tables
Table 1.1 Virtual workforce.
Table 1.2 What eAuditing is and is not.
Figure 1.1 Potential travel expenses and lost income.
Figure 1.2 Key events leading to global trade.
Figure 1.3 Technological advances since the 1970s.
Figure 1.4 Communications may change or disappear when transitioning to a virtual office.
Figure 2.1 The communication process.
Figure 2.2 The three stages to building trust.
Figure 2.3 Steps in the appreciative inquiry method.
Figure 2.4 Flowchart of sequential questioning format.
Figure 2.5 The two dominant communication methods.
Figure 2.6 Communication media and types.
Figure 3.1 Example of virtual meeting room menu bar.
Table 3.1 Collaborative meeting tools for use in eAuditing.
Figure 3.2 Virtual meeting room opening meeting screen.
Figure 3.3 Virtual opening meeting process.
Figure 3.4 Online meeting sign-in sheet.
Figure 3.5 Virtual meeting software collaborative tools.
Figure 3.6 Changing presentation permissions.
Figure 3.7 eAuditing process.
Figure 3.8 Virtual whiteboard example.
Table 3.2 Pros and cons of using e-mail for record keeping.
Figure 3.9 Internet office portal example.
Table 3.3 Common features and uses of online offices.
Table 3.4 Summary of report issues and concerns.
Figure 4.1 Three components necessary for successful remote viewing.
Table 4.1 Visual tools comparison matrix.
Figure 4.2 Laptop/tablet with inward- and outward-facing cameras.
Figure 4.3 Download times at various internet speeds.
Figure 4.4 Collaborative room layout example.
Figure 4.5 Your sound test meeting checklist.
Figure 4.6 Video whiteboard example from a drying area.
Figure 4.7 Panoramic operational review technique.
Figure 4.8 Side-step operational review technique.
Figure 4.9 Station detail.
Figure 5.1 Remote workforce distribution example.
Table 5.1 Strengths and weaknesses of face-to-face audit model.
Table 5.2 Strengths and weaknesses of eAudits.
Figure 5.2 Hybrid audit model example.
Table 5.3 Strengths and weaknesses of hybrid audit model.
Figure 5.3 eAuditing process model.
Figure 5.4 eAuditing process steps.
Figure A.1 Panoramic operational review technique.
Figure A.2 Process flow view side-step approach.
Figure A.3 Station detail.
Preface
The purpose of this book is to provide hands-on guidelines for using electronic communication tools as part of the auditing process. The pros and cons of conducting e-audits and their consequences will be reviewed. There are situations when e-auditing techniques are more efficient, and other times they may be less efficient and even lead to questionable audit report conclusions. In this book we provide proven techniques for conducting remote audits (eAudits) and explore eAuditing practices to help organizations make informed decisions regarding their use. Combined, the two authors have over 20 years’ experience conducting remote audits and using virtual communication technologies.
Chapter 1: Introduction to the eAuditing Process
Identify environmental driving forces, issues, and important terms related to our virtual world:
• Characterize the virtual environment, telecommuter workforce, and remote auditing
• Review environmental driving forces
• Identify current challenges while working remotely
• Identify fundamental components to be successful
Virtual Organization and the Telecommuter
A virtual organization employs a workforce that conducts business across time zones, geographic borders, and cultures. Another dimension of a virtual organization is that it can include partnerships with other companies, even competitors, for purchasing OEM parts or for contracting business functions like human resources or internal auditing from subject matter experts. Virtual organizations can be ongoing or only temporary. Temporary virtual organizations may disband when the project is