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Performance Report
All Airports | GO-QSPR-019 | October 2015
Ground Operations
David Storey
Manager Ground Safety and Quality
Etihad Airways
2
Q3 2015 Airports Ground Safety Performance Report
Executive Summary
Q3 2015 was an opportunity for all airports to further build experience and take advantage of the benefits that the Intelex Airports
Safety Performance (ASP) application has to offer. Whilst Ground Operations is continually working to enhance and improve the user
experience of the ASP, more airports are recognizing the importance of the tool to maintain and continuously build a safe working
environment locally. Whilst it remains a work in progress to a certain degree, this allows an opportunity to learn and become more
efficient in our daily safety activities. Intelex is the future of safety and risk management within the business and the sooner that all
airports adjust and recognize the benefits to all, then this will have a further positive impact to the divisions safety performance and
continued commitment to the Safety Management System (SMS).
Ground Operations also initiated work on the Enhanced Ground Operations SMS project. This is designed to enable more efficient
and effective analysis of safety trend analysis, our response and feedback rates related to safety investigations and also an
opportunity to develop a gap analysis tool to benchmark performance by airport with regards to the LPC versus the quality audit
performance.
The Airports Safety & Quality compliance campaign continued with a focus on the Famous Five most common areas of non
compliance during quality audits to ensure greater oversight and review existing compliance. Each airport was required to perform a
collaborative Local Proficiency Check (LPC) with key stakeholders and ensure that the Famous Five was in full compliance, in an
effort to improve safety locally and contribute to the divisions overall compliance performance. The new Ground Safety Season will
also come into effect in the fourth quarter.
Several regional safety workshops also took place in Dublin, Doha and Cochi for the Western Europe, GCC and India and Nepal
regions. The workshops were very well received and also witnessed participation from ground handlers and airport operators.
During Q4, the Intelex risk management module will be launched to enable all airports safety tools to be available under one platform.
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Q3 2015 Airports Ground Safety Performance Report
CONTENTS:
1. PERFORMANCE BASED ON THE AIRPORT LOCAL LEVEL SAFETY PERFORMANCE INDICATORS (SPI)
2. QUALITY AUDIT PERFORMANCE
3. GROUND DAMAGE ANALYSIS
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Q3 2015 Airports Ground Safety Performance Report
Q2 2015
Q1 2015
Q4 2014
Q3 2014
87
86
82
85
85
87
86
84
85
85
87
86
84
85
85
87
85
83
85
85
87
86
84
85
85
Conduct an Aircraft Turn Around Check (ATC) ramp safety audit thru Intelex
87
86
83
85
85
87 (100%)
85 (99%)
81 (96%)
85 (100%)
85 (100%)
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Q3 2015 Airports Ground Safety Performance Report
Good
performance
using
hazard
checks
Number
of
ATCs
submitted
on
average
two
per station
Boarding
gate hazard
check
and
pre
arrival
most
common
Greater
focus to be
on
ramp
related
checks
Q2 2015
Q3 2015
50
45
40
35
30
25
20
15
10
5
0
Equipment,
Tools and
Materials
Records
United Kingdom
Asia North
Americas
Europe
GCC
Europe East
Saudi Arabia
Australia
Pakistan
Africa and
Indian Ocean
*This
* depicts the general status of Airports from a safety performance point of view which takes into consideration:
The symbolic traffic light corresponds to the result of the evaluation conducted based on data analyzed during 2014,
Q1, Q2 and Q3 2015 performance:
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Q3 2015 Airports Ground Safety Performance Report
3. Ground Damage
Analysis
4. Q1 GROUND DAMAGE ANALYSIS
10
13
20
17
14
13
11
8
3
A319
2
0
A321
A330
21
19
Q1
9
10
A340
A380
B777
B789
11
23
N/A
42
28
22
25
24
3
AFT cargo hold
Panel/side wall
Skin/Structure
Interior
Cabin Door
Cargo Door
EXterior
5
2
23
Interior
13
13
10
Engine cowling
Exterior
22
30
19
15
Q2
Q3
A320
29
17
N/A
Insufficient training
Poorly maintained GSE
Non compliance to SOPs
Complacency
OTP focus and cutting corners
Cabin door - 3
Fuselage (other) - 24
Cargo compartments - 90
Engine - 3
Cargo doors - 42
12
13
Total events
Q3 2015
Total events
Q2 2015
Total events
Q1 2015
Total events
Q4 2014
Total events
Q3 2014
2015
Limit
18
14
14
11
15
14
14
71
An Event Severity Classification (ESC) principle is applied to all SPIs to enable a greater overview of risk. The SPIs are also designed as
objectives to build a robust safety management culture, to monitor the safety performance of the organization and to validate the effectiveness of
risk controls. Highlights based on YTD performance include:
Aircraft loading related occurrence performance has improved but requires continued focus.. The aircraft loading awareness campaign is
available to all airports for delivery to GHAs and can be used at any time to elevate awareness and drive compliance
Aircraft ground damage related performance remains relatively stable. Q2 and 3 have witnessed an increase in cargo compartment related
events versus Q1 with common themes being damage to door seal depressors; HQ issued safety alerts to the network to elevated awareness
of the importance of safe ULD loading and offloading practices to ensure that the likelihood of damage is reduced. Damage is assigned to the
respective SPI in the event of a flight delay or AOG situation.
14
16.91
10.01
6.13
2
0
10.26
8.48
7.26
6.13
7.26
10.17
10.38
0.00
Feb
Mar
Apr
May
12
10.38
10.01
8.16
Jan
11.72
15
12.44
13.15
Jun
Jul
Aug
Sep
Oct
Nov
Dec
0.00
0.00
0.00
Jan
Feb
Mar
Apr
1
May
2
0
Jun
Jul
0
Aug
Sep
Oct
Nov
Dec
70.52
66.69
68.43
61.17
52.09
50.81
60
52.06
45.77
39.56
13.15
14.52 14.01
11.75 12.44
11.87
10.26 10.38
41.51
12
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
5
Sep
Oct
Nov
Dec
Jan
Feb
1
Mar
Apr
0
May
1
Jun
Jul
Aug
1
Sep
Oct
Nov
Dec
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Q3 2015 Airports Ground Safety Performance Report
Q3 2015
Q2 2015
Q1 2015
Q4 2014
Q3 2014
697
659
597
553
452
RODGO
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*RODGO (Report Of Dangerous Goods Occurrence) is the UAE GCAA requirement for the reporting of DG related occurrences
16
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Q3 2015 Airports Ground Safety Performance Report
UK Airports
In the UK Quarter 4 has seen an increase in focus on the A380 operation at LHR with hold damage
with all three of the operating A380s have sustaining hold damage to doorway trim structures.
Review underway between Ground Operations and Technical to determine practical solutions to
record damage
In the UK focus has been given to cargo and DG acceptance aircraft side, with a number of reports
raised against cargo sheds
Airport Teams in the UK have completed Intelex SPI tasks greater then number required
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Q3 2015 Airports Ground Safety Performance Report
UK Airports
Manchester GSR stats
July: DG excepted
embargoed at KRT
at
when
20
GSSG
21
Q3 2015
22
Total No.
August-15
Total No.
September-15
GSR
33
39
GSR
Trend
31
35
26.58
39
23.39
24.31
25.43
27.71
24.01
24.78
17.09
14
3
JAN
FEB
MAR
12
APR
12.50
16
8.78
11
MAY
JUN
JUL
AVG
SEP
1.21
1.45
JAN
FEB
5.73
4.69
4.05
5.13
MAR
APR
MAY
JUN
JUL
9.97
AVG
SEP
23
EVENTS SEP15
BEG
17
17
14
16
Load Control
12
GSE Operations
JUL15
AUG15
SEP15
DGR Handling
Passenger Handling
FOD
CGO insecure
15
GSE Serviceability
10
Baggage Handling
Others
Access Control
JAN
FEB
MAR
APR
MAY
JUN
2015
JUL
AUG
SEP
OCT
NOV
3
4
3
1
1
3
4
3
3
7
4
2
DEC
2014
24
AUG
SEP
8
6
4
2
0
Origin of Events
JULY
AUG
SEP
30
20
10
0
AMS
ATH
AUH
BEY
BUD
CDG
FRA
LHR
LJU
OTP
SKG
SKP
SOF
STR
TGD
TIV
TLV
VIE
WAW
ZAG
ZRH
BEG
25
26
the
due
to
heavy winds
at New Delhi.
In the case of B-787 Dreamliner, its left hand engine was struck by an airbridge and the nose extensively damaged
whilst the starboard engine of the Boeing 777 was damaged after being struck by a ULD from behind.
At the time of the incident, the wind speed increased to 48 knots whereas the forecast was of only around 20 knots,
sources at the DGCA (Directorate General of Civil Aviation) had stated.
At 1109 hours, Delhi airport's AOCC had communicated a weather update that the thunder storm with rain was likely
from 1200 to 1500 hours with wind speed touching about 20 knots.
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Q3 2015 Airports Ground Safety Performance Report
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Q3 2015 Airports Ground Safety Performance Report
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Q3 2015 Airports Ground Safety Performance Report
Q4 OUTLOOK
58
On the 07th and 08th July, Ground Operations held their fourth Airports
Regional Safety Workshop this time with the airports from the Western
Europe region and hosted at Dublin.
On day one of the event, the Dublin Airports Authority (DAA) delivered a
very well received series of presentations to the group related to Safety
Management Systems (SMS) in place at the airport and a core focus on
airside safety compliance.
A workshop review session was also held to agree on, and implement
safety enhancement initiatives locally by all the participant airports.
2)
Clean Wednesday airports walk thrus with the safety working
group on operational activities, initial walk
thru
conducted
in
early August at TSE and any concerns noticed were
formally
addressed to the airport quality department and formally documented
A fifth workshop is scheduled to take place for India Airports during the
third quarter.
Safety meetings
Hazard checks
Risk assessments
Q3 awareness campaign delivery
LPCs
Turnaround checks
1) Safety working
handlers
groups
with
airport
operators
and
ground
3)
KC Experience this is an initiative developed at TSE with
codeshare partner Air Astana on any common
safety issues
4)
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Q3 2015 Airports Ground Safety Performance Report
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Q3 2015 Airports Ground Safety Performance Report
A Risk Assessor training video has been made available on the Intelex
landing page. All airports are urged to go through the video as soon as
possible so that any questions can be raised if required to the regional
safety manager:
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Q3 2015 Airports Ground Safety Performance Report
For further information related to ground safety please contact the Etihad Ground
Operations Safety & Compliance Team groundsafety@etihad.ae
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