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Airports Q3 Ground Safety

Performance Report
All Airports | GO-QSPR-019 | October 2015

Ground Operations

David Storey
Manager Ground Safety and Quality
Etihad Airways

Remember, safety must always be at the forefront of everything we do and be embedded


into all activities. The continued development of our smarter approach to SMS in 2015
and beyond will enhance our ability to develop our safety culture and move us closer to
our goals. Thank you for your continued safety contributions and by working together we
can build further upon the robust SMS platform that we have all contributed to building.

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Q3 2015 Airports Ground Safety Performance Report

Executive Summary
Q3 2015 was an opportunity for all airports to further build experience and take advantage of the benefits that the Intelex Airports
Safety Performance (ASP) application has to offer. Whilst Ground Operations is continually working to enhance and improve the user
experience of the ASP, more airports are recognizing the importance of the tool to maintain and continuously build a safe working
environment locally. Whilst it remains a work in progress to a certain degree, this allows an opportunity to learn and become more
efficient in our daily safety activities. Intelex is the future of safety and risk management within the business and the sooner that all
airports adjust and recognize the benefits to all, then this will have a further positive impact to the divisions safety performance and
continued commitment to the Safety Management System (SMS).
Ground Operations also initiated work on the Enhanced Ground Operations SMS project. This is designed to enable more efficient
and effective analysis of safety trend analysis, our response and feedback rates related to safety investigations and also an
opportunity to develop a gap analysis tool to benchmark performance by airport with regards to the LPC versus the quality audit
performance.
The Airports Safety & Quality compliance campaign continued with a focus on the Famous Five most common areas of non
compliance during quality audits to ensure greater oversight and review existing compliance. Each airport was required to perform a
collaborative Local Proficiency Check (LPC) with key stakeholders and ensure that the Famous Five was in full compliance, in an
effort to improve safety locally and contribute to the divisions overall compliance performance. The new Ground Safety Season will
also come into effect in the fourth quarter.
Several regional safety workshops also took place in Dublin, Doha and Cochi for the Western Europe, GCC and India and Nepal
regions. The workshops were very well received and also witnessed participation from ground handlers and airport operators.
During Q4, the Intelex risk management module will be launched to enable all airports safety tools to be available under one platform.
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Q3 2015 Airports Ground Safety Performance Report

CONTENTS:
1. PERFORMANCE BASED ON THE AIRPORT LOCAL LEVEL SAFETY PERFORMANCE INDICATORS (SPI)
2. QUALITY AUDIT PERFORMANCE
3. GROUND DAMAGE ANALYSIS

4. GROUND OPERATIONS SAFETY PERFORMANCE


5. REGIONAL HIGHLIGHTS
6. ETIHAD EQUITY PARTNER (EEP) GROUND SAFETY HIGHLIGHTS
7. IATA ANALYSIS AIRCRAFT LOADING
8. GLOBAL INDUSTRY HIGHLIGHTS
9. SMS IN ACTION AND SHARED LEARNING
10. Q4 FOCUS AND OUTLOOK

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Q3 2015 Airports Ground Safety Performance Report

1. Local level SPI performance summary


Q3 2015

Q2 2015

Q1 2015

Q4 2014

Q3 2014

Perform a Ground Safety Risk Assessment thru DART

87

86

82

85

85

Attend regular safety meetings/action groups with service providers

87

86

84

85

85

Complete a Local Proficiency Check (LPC) thru Intelex

87

86

84

85

85

Perform Hazard Identification Checks thru Intelex

87

85

83

85

85

Delivery of Airports quarterly safety awareness campaign locally

87

86

84

85

85

Conduct an Aircraft Turn Around Check (ATC) ramp safety audit thru Intelex

87

86

83

85

85

87 (100%)

85 (99%)

81 (96%)

85 (100%)

85 (100%)

Safety Performance Indicator (SPI)

Overall submission of all SPI evidence (number of airports and network %)


80
70
60
50
40
30
20
10
0

Non compliance summary by station:

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Q3 2015 Airports Ground Safety Performance Report

Airports Safety Performance (ASP) checklist summary Q3:


Total checklists submitted Q3

Hazard checklists by type

Good
performance
using
hazard
checks
Number
of
ATCs
submitted
on
average
two
per station

Boarding
gate hazard
check
and
pre
arrival
most
common
Greater
focus to be
on
ramp
related
checks

Aircraft loading awareness campaign submissions YTD (where applicable)

Launched to a group of airports during Q2 that had experienced loading related


occurrences
Disappointingly only 21 have complied to date
Loading awareness can be conducted at any time with GHA
Awareness campaign can be conducted on multiple occasions
ASP dashboard (depicted) enables tracking from HQ
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Q3 2015 Airports Ground Safety Performance Report

2. Quality Audit Performance

Quality Performance; Jan-Sep 2015


Q1 2015

Q2 2015

Examples of the most common repeat findings YTD 2015:

Q3 2015

50
45
40
35
30
25
20
15
10
5
0

At the time of the audit, the read and sign documentation


for the following was not available in the Load Control office
Ground Operations Bulletins A copy of the Cumulative
Weight Limitations from EY Chapter 11.6 as referenced in
the Load Control supplier approval letter dated 12 Aug
2013

Operational Documentation Training,


procedures
Qualification
and
Certification

Equipment,
Tools and
Materials

Records

Guide to ensuring compliance:


Complete the Local Proficiency Check (LPC) thoroughly, regularly and
comprehensively. It is a station health check and identifies non
compliance early to avoid potential findings
Review previous audit reports to ensure that previous Corrective Action
Plans (CAP) are still valid and robust
Take full advantage of the Safety assurance tools (i.e. LPC, ATC,
hazard checklists) under the Intelex ASP application
There is a strong focus on compliance at all airports in 2015 with the
Safety & Quality compliance campaign

At the time of the audit, during observation of the ramp


operations of flight EY123 on stand 218, it was noted that 8
vehicles (114, 50 and 155, TGS 71, 111, 107 and 264)
drove under the wing. Several more vehicles were using the
operational stand as shortcut
At the time of the audit, it was noted that following
discrepancies were found in relation to Hold Baggage
Manifests and Crew Baggage Manifests completed by GHA
At the time of the audit, it was noted that WFS did not have
a documented maintenance schedule available at the
maintenance facility.

At the time of the audit, it was found that procedure was in


place for the daily draining of potable water carts but no
records were available.
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Regional Safety Performance Dashboard Q3 2015*


Iran, Iraq, Syria

Middle East and N Africa

United Kingdom

Asia North

Americas

South East Asia

Europe

GCC

Europe East

Saudi Arabia

Australia

Pakistan

Africa and
Indian Ocean

India and Nepal

*This
* depicts the general status of Airports from a safety performance point of view which takes into consideration:

Time to achieve closure of audit & findings


Compliance to local level SPIs (i.e. late submissions, non-submissions)
Commitment and contribution to the SMS locally (i.e. quality of the delivery of local level safety campaigns
and initiatives)
Other local level achievements (i.e. Awards and recognition)

Denotes the previous rating

The symbolic traffic light corresponds to the result of the evaluation conducted based on data analyzed during 2014,
Q1, Q2 and Q3 2015 performance:

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Q3 2015 Airports Ground Safety Performance Report

3. Ground Damage
Analysis
4. Q1 GROUND DAMAGE ANALYSIS
10
13

Aircraft damage by fleet type:


Damage by fleet type YTD

Damage interior versus exterior

20

17

14

13
11

8
3

A319

2
0

A321

A330

21
19

Q1
9

10

A340

A380

B777

B789

11

23

N/A

42

28
22

25

24

3
AFT cargo hold

Bulk cargo hold

Fwd Cargo Hold

Panel/side wall

Skin/Structure

Interior

Cabin Door

Cargo Door

EXterior

5
2

23

Interior
13

13
10

Engine cowling

Exterior

22

A319 A320 A321 A330 A340 A380 B777 B789

Common damage areas

30

19
15

Q2
Q3

A320

29

17

N/A

Vast majority of damage is related to minor scratches, scuffs


and dents
Demonstrates a healthy ground damage reporting culture and
lower severity events are being picked up
Eight (8) exterior damage events YTD have resulted in flight
delays or aircraft AOG (11% of occurrences)
Eight (8) interior/compartment events in the same period have
resulted in aircraft delay or AOG (7% of occurrences)
Likelihood of damage to cargo doors can be reduced through
the use of maintenance steps (mandatory for A380 and B787)
Ground damage awareness campaign is open for use at any
time to further brief and educate service providers
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Q3 2015 Airports Ground Safety Performance Report

Common causal factors:

Insufficient training
Poorly maintained GSE
Non compliance to SOPs
Complacency
OTP focus and cutting corners

Cabin door - 3

Fuselage (other) - 24
Cargo compartments - 90

Engine - 3

Reported areas of damage (all aircraft types) YTD 2015

Cargo doors - 42
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4. Ground Operations Safety Performance

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Safety Performance Review Ground Operations


Safety Performance Indicators (SPIs) are an integral part of the SMS. These high level SPIs are also designed as objectives to build a robust
safety management culture, to monitor the safety performance of the organization and to validate the effectiveness of risk controls.
SPIs are assigned at both a corporate Ground Operations level and at a local Airport Specific level. The SPIs provide a corporate target with the
airport specific SPIs designed to filter into this.
Ground Services SPI

Total events
Q3 2015

Total events
Q2 2015

Total events
Q1 2015

Total events
Q4 2014

Total events
Q3 2014

2015
Limit

A reduction in aircraft exterior damage

18

A reduction in aircraft interior damage

14

A reduction in aircraft ground dispatch related occurrences

14

A reduction in aircraft loading related occurrences

11

15

14

14

71

An Event Severity Classification (ESC) principle is applied to all SPIs to enable a greater overview of risk. The SPIs are also designed as
objectives to build a robust safety management culture, to monitor the safety performance of the organization and to validate the effectiveness of
risk controls. Highlights based on YTD performance include:

Aircraft loading related occurrence performance has improved but requires continued focus.. The aircraft loading awareness campaign is
available to all airports for delivery to GHAs and can be used at any time to elevate awareness and drive compliance
Aircraft ground damage related performance remains relatively stable. Q2 and 3 have witnessed an increase in cargo compartment related
events versus Q1 with common themes being damage to door seal depressors; HQ issued safety alerts to the network to elevated awareness
of the importance of safe ULD loading and offloading practices to ensure that the likelihood of damage is reduced. Damage is assigned to the
respective SPI in the event of a flight delay or AOG situation.
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Q3 2015 Airports Ground Safety Performance Report

Aircraft cargo hold damage

Aircraft exterior damage

16.91

10.01
6.13

2
0

10.26

8.48
7.26
6.13

7.26

10.17

10.38

0.00

Feb

Mar

Apr

May

12

10.38

10.01
8.16

Jan

11.72

15

12.44

13.15

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Aircraft Loading related occurrences

0.00

0.00

0.00

Jan

Feb

Mar

Apr

1
May

2
0
Jun

Jul

0
Aug

Sep

Oct

Nov

Dec

Ground Dispatch related occurrences


20.39
18.39

70.52

66.69

68.43
61.17
52.09

50.81

60

52.06
45.77
39.56

13.15

14.52 14.01
11.75 12.44

11.87
10.26 10.38

41.51

12

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

5
Sep

Oct

Nov

Dec

Jan

Feb

1
Mar

Apr

0
May

1
Jun

Jul

Aug

1
Sep

Oct

Nov

Dec

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Q3 2015 Airports Ground Safety Performance Report

Ground Safety and RODGO reports:


Event type

Q3 2015

Q2 2015

Q1 2015

Q4 2014

Q3 2014

Ground Safety Report (GSR)

697

659

597

553

452

RODGO

10

*RODGO (Report Of Dangerous Goods Occurrence) is the UAE GCAA requirement for the reporting of DG related occurrences

Consistent increase in the ground occurrence


reporting rate during 2015
Enhanced safety oversight and improving safety
culture at AUH has contributed
Regional safety workshops have supported to
deliver the message across the network and
increase safety oversight
The majority of events are classified as low risk
which provides an indication that reporting is
maturing and greater awareness of hazard
identification locally

Q3 2015 Airports Ground Safety Performance Report

Reinforcing the importance of fully utilizing the


safety assurance tools available thru the Intelex
ASP application can only support to further enhance
this

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5. Regional Highlights - Asia & Australia:

On the 28th July at the Etihad Training Academy, Ground


Services held their fifth Airports Regional Safety Workshop
with the airports from the Australia and SE Asia region

Manager Ground Operations Compliance has conducted


station reviews at MNL and SGN during Q3 prior to
successful station audits

100% SPI Compliance for the region for Q3

Positive occurrence reporting evident from the region, this


extends to reporting of OAL incidents which have the
potential to impact EY operations

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Q3 2015 Airports Ground Safety Performance Report

UK Airports

In the UK Quarter 4 has seen an increase in focus on the A380 operation at LHR with hold damage
with all three of the operating A380s have sustaining hold damage to doorway trim structures.
Review underway between Ground Operations and Technical to determine practical solutions to
record damage

In the UK focus has been given to cargo and DG acceptance aircraft side, with a number of reports
raised against cargo sheds

Airport Teams in the UK have completed Intelex SPI tasks greater then number required

Heathrow GSR stats


9 x Hold damage reports (A380)
3x Netting in hold 5 non secured
1 manual handling injury
1 CPM error
2 x cargo

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Q3 2015 Airports Ground Safety Performance Report

UK Airports
Manchester GSR stats
July: DG excepted
embargoed at KRT

at

Edinburgh GSR stats


Manchester

when

EDI/AUH GSR Raised:

Aug: During manifesting it was noticed that


number of pieces in DGD and AWB
mismatching no of pieces in AWB mentioned 4 but
in handling information 38 pcs

Fault Station AUH 11 wrongly loaded


bags on inbound flight 08th May 2015

Sep: Defective Tow bar used on Pushback


Fault Station AUH:

Container wrongly loaded on EY021


AUH/MAN17JUL15
Unsecure Cargo Pallet Load 12th July 2015
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Q3 2015 Airports Ground Safety Performance Report

6. EEP Ground Safety Highlights

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EEP Ground Safety Steering Group (GSSG)


The Ground Safety Steering Group (GSSG) was established following the second Equity Partner Ground Safety and Dangerous
Goods conference in May 2015.
The GSSG is comprised of Ground Operations Safety Management team members from each equity partner and meets thru a virtual
call format monthly, with a formal face to face group workshop periodically.

Projects and objectives YTD have included:

Establishment of the Action Review Meeting (ARM) format


Work stream leads identified from each partner with an initial focus on four key high profile deliverables
EEP Ground Damage Database (GDDB) program and common taxonomy
Common EEP safety performance overview as contribution to the EY GSAG
Ground SPI benchmarking and performance review
Common Aircraft Turnaround Checks (ATC) utilizing IGOM standards
Q4 2015 will see the roll out of the common ATC checks across the group as an initial phase in the partner peer audit safety program
Partner safety culture survey for ground personnel to be initiated from November for a period of four weeks

Where do we want to be?

Industry best practice in ground operations safety


Shared learning and operational risk reduction programs
Collaborative database for determining aircraft ground damage risk and root cause analysis
Global airports operational risk mapping utilizing shared risk intelligence

Q3 2015 Airports Ground Safety Performance Report

GSSG

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AIR SERBIA Ground Safety Performance JUL-SEP 2015

Q3 2015
22

GROUND SAFETY PERFORMANCE SUMMARY


JUL SEP 2015 / Q3
Type of Event

Total No.
August-15

Total No.
September-15

GSR

33

39

GSR

Trend

GSR per 1000 flights


31.05

31

35

26.58

39
23.39

24.31

25.43

27.71
24.01

24.78

17.09

14
3

JAN

FEB

MAR

12

APR

12.50

16

8.78

11

MAY

JUN

JUL

AVG

SEP

1.21

1.45

JAN

FEB

5.73

4.69

4.05

5.13

MAR

APR

MAY

JUN

JUL

9.97

AVG

SEP

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GROUND SAFETY PERFORMANCE SUMMARY


JUL - SEP 2015 /Q3
Occurrence Reporting HUB and Network Q3
Net

EVENTS SEP15

BEG

A/C Damage interior


27

17

17

14

16

Load Control

12

Procedure not followed

GSE Operations
JUL15

AUG15

SEP15

DGR Handling
Passenger Handling

Number of Reports per 1000 Departures

FOD
CGO insecure

15

GSE Serviceability
10

Baggage Handling

Others

Access Control
JAN

FEB

MAR

APR

MAY

JUN
2015

JUL

AUG

SEP

OCT

NOV

3
4
3
1
1
3
4
3
3
7

4
2

DEC

2014

24

GROUND SAFETY PERFORMANCE SUMMARY


JUL-SEP 2015
Event overview Q3
JULY

AUG

SEP

8
6
4
2
0

Origin of Events
JULY

AUG

SEP

30
20
10
0
AMS

ATH

AUH

BEY

BUD

CDG

FRA

LHR

LJU

OTP

SKG

SKP

SOF

STR

TGD

TIV

TLV

VIE

WAW

ZAG

ZRH

BEG

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8. Global Industry Highlights

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Air India aircraft damaged at DEL:


On

the

18th July, two

Air India aircraft

were badly damaged

due

to

heavy winds

at New Delhi.

In the case of B-787 Dreamliner, its left hand engine was struck by an airbridge and the nose extensively damaged
whilst the starboard engine of the Boeing 777 was damaged after being struck by a ULD from behind.
At the time of the incident, the wind speed increased to 48 knots whereas the forecast was of only around 20 knots,
sources at the DGCA (Directorate General of Civil Aviation) had stated.
At 1109 hours, Delhi airport's AOCC had communicated a weather update that the thunder storm with rain was likely
from 1200 to 1500 hours with wind speed touching about 20 knots.

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Q3 2015 Airports Ground Safety Performance Report

Industry highlights: Air Asia X A330 damage at KHI:


On the 05th Sep 2015 a PIA aircraft (A330 leased from Air Asia X)Malaysian Airline) was damaged by an LDL whilst parked
at the domestic ramp.
As per the statement of the LDL operator the brakes of the equipment failed whilst positioning on the forward hold, he
attempted to move the equipment away but the side guide rail struck the fuselage causing major damage to the fuselage.
A brake check was not performed by the operator prior to positioning as stipulate din the SOP..
This event was reviewed by the EY APM in their safety meeting with RAS (GHA) with emphasis on RAS operators to
strictly adhere to SOPs to avoid events such as these.

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Q3 2015 Airports Ground Safety Performance Report

VS A340 pushed back into blast fence at JFK:


A Virgin Atlantic A340 collided with a blast deflector fence on the 20th September whilst being pushed back from gate A3 for its
return to LGW.
Provisional information on factors contributing to the event is sparse, the GHA involved was Delta and based on the apron
schematics of this particular apron the pushback operator would seemed to have deviated severely off of the centerline to gain a
potentially smoother push as the area is very tight. It is not ye known whether wing walkers were in place.
Gate A3 is a regular parking bay for Etihad and is located at the end of a cul-de-sac. Pushing back from A3 to depart is a very long
push (past A5 and then A7) to the start-up position It is a difficult and tight parking bay to push from, as the jet blast fence on one
side and parking bays on the other.
Initial EY actions:
Maintain extra vigilance
Necessity of wing walkers
Request for follow up with Virgin Atlantic APM

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Q3 2015 Airports Ground Safety Performance Report

Q4 OUTLOOK

9. SMS in action and shared learning


30

58

Western Europe Airports Safety Workshop:

Central Europe Airports Zero Fault campaign

On the 07th and 08th July, Ground Operations held their fourth Airports
Regional Safety Workshop this time with the airports from the Western
Europe region and hosted at Dublin.

The Zero fault campaign is an initiative devised amongst the Central


Europe airports, this includes a core focus on effective SPI delivery
amongst the group to include:

This was an opportunity to review safety performance, perform hazard


identification exercises, participate in incident case studies and root
cause analysis along with a session on the safety assurance tools
available to all airports. In addition, a live aircraft turnaround safety
compliance check was conducted with all Airport Managers in
attendance.

On day one of the event, the Dublin Airports Authority (DAA) delivered a
very well received series of presentations to the group related to Safety
Management Systems (SMS) in place at the airport and a core focus on
airside safety compliance.

Some example of the support Initiatives include:

A workshop review session was also held to agree on, and implement
safety enhancement initiatives locally by all the participant airports.

2)
Clean Wednesday airports walk thrus with the safety working
group on operational activities, initial walk
thru
conducted
in
early August at TSE and any concerns noticed were
formally
addressed to the airport quality department and formally documented

A fifth workshop is scheduled to take place for India Airports during the
third quarter.

Safety meetings
Hazard checks
Risk assessments
Q3 awareness campaign delivery
LPCs
Turnaround checks

1) Safety working
handlers

groups

with

airport

operators

and

ground

3)
KC Experience this is an initiative developed at TSE with
codeshare partner Air Astana on any common
safety issues
4)

Local Campaign at TSE on aircraft damage prevention, a


core component of this will be a bespoke checklist
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Q3 2015 Airports Ground Safety Performance Report

Asia Pacific Airports Safety Workshop:


Australia and SE Asia Airports Safety Workshop held to further develop
and enhance the Ground Safety Management System:

This was an opportunity to review safety performance, perform hazard


identification exercises, participate in incident case studies and root cause
analysis along with a session on the safety assurance tools available to all
airports. The session also featured a case study from Brad Foran, APM
Brisbane, on the preparation for the introduction of the B787.
This workshop followed the successful Central Europe, US, and Africa
Airports events which have taken place consecutively over the past nine
months.
A sixth workshop is scheduled to take place for India Airports during the
third quarter.

India Airports Safety Workshop:


On the 14th and 15th September, Ground Operations held their
sixth Airports Regional Safety Workshop this time with the airports
from the India sub continent and Nepal.
This was an opportunity to review safety performance, perform
hazard identification exercises, participate in incident case studies
and root cause analysis along with a session on the safety
assurance tools available to all airports. A live Aircraft Turnaround
audit Check (ATC) was performed on the morning of day two. The
session also featured presentations from Airport Managers at CCJ,
CCU, KTM and BLR.
A sixth workshop is being planned for Saudi and Pakistan region
airports in Q4 2015.

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Q3 2015 Airports Ground Safety Performance Report

10. Q4 Focus and Outlook


Launch of Ground Safety Season:
Effective from fourth quarter 2015, the quarterly Safety & Quality campaign has
been rebranded as Ground Safety Season. The quarterly campaign format will
remain but will be a continuous process with a focus for each season which will
continue into 2016 and beyond.
Ground Safety Season : CATCH (Conduct Aircraft Turnaround Checks and report
Hazards) will be a core focus on conducting Aircraft Turnaround Checks (ATC) and
identifying, reporting and mitigating threats during the turnaround process. It is
expected that an increase in occurrence reports will be one of the outcomes of this
season thru greater oversight on the turnaround activities.
All airports are strongly encouraged to deliver CATCH regularly to enhance
the level of safety oversight locally and contribute toward safer operations.

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Q3 2015 Airports Ground Safety Performance Report

Launch of the Intelex Risk Management Module:


The Risk Management module is now live in Intelex, and all Risk
Assessments must be completed via the Intelex module. This includes the
quarterly SPI submissions; DART submissions will no longer be accepted.

A Risk Assessor training video has been made available on the Intelex
landing page. All airports are urged to go through the video as soon as
possible so that any questions can be raised if required to the regional
safety manager:

Q3 2015 Airports Ground Safety Performance Report

34

Airports Safety Performance (ASP) Quick Reference Guide (QRG)


The Airport Managers updated Quick Reference Guide (QRG) for the Airports Safety Performance (ASP) application
and SPI guidance was published in parallel with the new risk module. The QRG is an intuitive step by step guide as
to how to perform the SPI activities in Intelex ranging from the LPC and ATC to the new ground safety season and
filing hazard checks. The QRG also provides guidance on how to access to the new risk management module.
All airports are actively required to review the QRG to ensure that they have an understanding of their safety
assurance related activities locally.

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Q3 2015 Airports Ground Safety Performance Report

For further information related to ground safety please contact the Etihad Ground
Operations Safety & Compliance Team groundsafety@etihad.ae
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