ABE International College of Business and Accountancy

Mercedes Bldg., Junction, Cainta

S.Y. 09 10, 2nd Sem

East-Way Travel and Tours

Antipolo, Rizal

Brenna B. Bustamante
Ayala
09001293800
Professor Emilio Angala
March 03, 2010

Table of Contents

I.

Introduction
i. East-Way Travel and Tours
ii. Company Mission and Vision
iii. Services in East-Way
iv. Hiring Process

II. Daily Activities

III. Day 1 19
IV. Problems Encountered
V.Suggestion and Recommendation
VI. Evaluation
VII. Time Card
VIII. Certification of On-the-Job Training
IX. East Way Travel & Tours Calling Card
X. Leaflets and Pamphlets
XI. Pictures

I. Introduction
East-Way Travel and Tours (Vacation Planner Travel
& Tours)

East-Way Travel and Tours, now known as Vacation Planner Travel & Tours is a
travel agency located in #4 Dela Paz St., Antipolo City. Operating and
providing services for almost 5 years, Ms. Maileen M. Ginoy, the owner and
General Manager of the travel agency has managed to put up a good profile
to clients and example to other travel agencies enough to be a travel
agency consultant.
Ms. Maileen Ginoy provides training and consultancy to other travel agencies
in the hope of helping them learn the travel agency operations.

Surviving through many hardships like her pregnancy and thieves breaking
into the office, East Way still stands to serve their clients better.
East Way Travel and Tours has now changed their name to Vacation Planner
Travel and Tours but still retains the same contact information.

Email: eastwaytravel@yahoo.com
Contact #: 0927-8851-706, 0922-2671-871, 6302318

Company Mission and Vision

The Companys Vision as a Travel Service Provider is to really focus on the clients
and their needs.
The Companys Mission is its strong commitment to render, reliable, effective and
efficient service to travelers highest satisfaction.
Passporting and Documentations, Visa Assistance, International and Domestic
Reservations, Company and Educational Tours and Lakbay Aral for LGUs are the
services; EAST-WAY Travel & Tours is committed with high quality and excellence.
Maintaining integrity, promoting a creative and innovative approach to
opportunities and ensuring clients benefits are the paramount pre-requisite to
the companys ultimate success.

Services in East-Way
International and Local Tickets

Tickets from all Local Airlines

International and Local Tour Packages

-

All Hotels, Resorts and Places

Educational Tour or Field Trip

Lakbay Aral
Company Trips
NSO/Passport New and Renewal
DFA, Malacanang, UAE Authentication
Bus, Coaster, Van and Car Rental
Travel Insurance
VISA Assistance Tourist
Tour Consultancy
-

How to put up your own Travel Agency

Step by Step Advice

Reception Venue
-

For special events and occasions

Hiring Process
The hiring process was pretty quick. Ms. Maileen Ginoy was contacted through an
SMS message and an email. Her reply was quick, requiring the referral from the
school and a resume. Our resumes were sent through email as well as a personal

interview (in December). After a short interview, Ms. Maileen Ginoy told us we could
start by January.

II. Daily Activities

My schedule in East-Way is 4 times a week (Mondays, Wednesdays, Fridays
and Saturdays), amounting to 26 hours every week.
Day 1
First OJT began in January 6, 2010. Ms. Maileen Ginoy had some errands to
do that day, so she asked my co-OJT to teach me the usual procedures in
the office.
Day 2
Friday of January 8, 2010, I had my first whole day shift. At the same day, I
had to learn to be on my own for the first time, without Ms. Maileen or my
co-OJT with me. I had to handle a call about someone asking for a tour guide
to Bohol. She also asked me to run her errands at the bank for the day.
Day 3
On the Saturday, it was an ordinary day at the office. Someone came into
the office and inquired about passports.
Day 4
On my first Monday, January 11, 2010, I had another whole day shift. I also
had to handle the morning shift all by myself again because Ms. Maileen had
some errands to do.
Day 5
By Day 5, I got hold of the office procedures already. I learned how to look
up ticket prices and add charges, I was given a list of passport requirements
and whom to call if someone comes in to book a ticket.
Day 6
On my 2nd Friday, it was a pretty slow day. No one came into the office, but
we were able to look at the leaflets in the office. I was also asked to fax
some important papers to some factories(Lucky Me, Gardenia and Chips
Delight) for a school trip.
Day 7

On January 16, 2010, we questioned Ms. Maileen Ginoy about the

procedures in making a proposal for educational trips in hope of being able
to make one for the school. Interested, Ms. Maileen Ginoy gave us tips and
asked us which place we wanted to go. We chose Boracay, and she told us
shed help us make a proposal.
Day 8
On Day 8, 2010, since we werent able to fax all papers on Friday, we had to
go fax the remaining important papers. We were able to get all papers
through except for Lucky Me because of its busy lines. At times like these,
Ms. Maileen said she had to look for a new factory for the trip. After faxing, I
had to call the factories to confirm if they received the faxed information.
Lucky Me was again busy.
Day 9
On Day 9, my co-OJT and I were able to ask Ms. Maileen more about the
operations in the travel agency and how she was able to start, her capital
needed (less than Php. 20,000) and all the contacts required to put up a
travel agency.
Day 10
On January 22, 2010 was also a slow day. Coming in earlier than my co-OJT, I
was left alone when Ms. Maileen went out for lunch. Because of family
commitments, I had to leave early.
Day 11
January 27, I returned to the office after calling in sick on Monday. Still weak
from my asthma, it was a good thing that the office work that day was slow.
Ms. Maileen had some errands to do, so she left us working on our proposal
and checking out other educational trips and to close the office after.
Day 12
January 29, 2010 was Ms. Maileens field trip with the Royal Crown Preschoolers in Antipolo. She wasnt around the whole day so my co-OJT and I
were left to operate the office the whole day. It was a good thing that only a
few came in to the office to ask for passport advice.
Day 13
My 13th day at OJT was a slow day. The office didnt have much walk-in
customers but there were many calls because Ms. Mai was arranging an
educational tour for another school.
Day 14
Day 14th, Ms. Mai told me about her experiences in PUP when she was still in
college. She told me about her OJT, what she learned and how hard she had

to work to get to where she is today. She also made me study standard
Tourism acronyms especially for the airlines.
Day 15
Day 15th, I had to deal with a customer who wanted his passport renewed.
He called first and then dropped by later to drop off the requirements.
Day 16
On my 16th day, Ms. Mais son was in the office so we chatted a bit and I had
to take out Lance (Ms. Mais son) for some snacks because Ms. Mai had a
customer. When I returned, Ms. Mai and Lance left to have lunch. She
returned around 3pm and then left again for me to close the office. I had a
problem with closing the office though, the main door for it had to be pulled
from above and I was too short to reach it. I tried jumping but I only
scratched myself. I had to ask someone else to pull down the lever so I could
close the office.
Day 17
On my 17th day, since I didnt have class, I headed off early to the office to
get on with finishing my hours. I only had less than 20 hours left. When I got
to the office, Ms. Mai left me to do some errands. Business was slow as only
a few people called to inquire about travel packages. I had to look at her
files for her travel packages and in the end had to get their contact numbers
so I could call them back instead.
Day 18
Arriving at 2.30pm, Ms. Mai and I were able to talk about how she began her
business and how it has changed her life. For Ms. Mai, the traveling agency
business is a really enjoyable venture as she not only gets to travel but help
other people as well.
Day 19
On my final day at East Way Travel & Tours, it was quite a sad day as I only
had about 3 hours left of my OJT to finish off. The day started off as slow as
we had some questions for Ms. Mai to answer and picture taking and then
wed be off. But during the day, Ms. Mai had a lot of customers so we had to
wait awhile before we had our little farewell party. We also bought Ms. Mai
some food and drinks as our final thank you and she signed our time cards
as well. Before we left, we took some pictures and we had an interview with
her.

Problems Encountered

1. Office Door
The office door gets a little stuck at times so I had to clean it out every
once in a while and put gas on it so it would slide properly.
2. Limited Space Around the Office
Because the office is small, my co-OJT, Ms. Maileen and I have a hard
time moving around freely. It also gets stuffy and hot in the afternoons.
3. Passport questions that were beyond our knowledge
There were certain times that a client would enter the office and I
would be alone. Theyd ask certain questions that I hadnt been able to
ask Ms. Maileen about yet so I couldnt answer the clients question
and told her that Ms. Maileen would contact her when she returns.
4. Birth Certificate name change
A client came into the office once to ask if an error in her mothers
maiden name needed to be changed or if it will affect her VISA. Due to
a misunderstanding with her descriptions, we werent sure what to
advice her. It was a good thing Ms. Maileen came in at the right time.
5. Operating the office alone
Especially at times when Ms. Maileen has errands, its a bit nerveracking to operate and handle calls when shes not around.

III. Suggestions and Recommendations

Suggestions
1.

Bigger Office Space

A bigger office space would help because it would enable more
breathing space and more clients to come in.
Ms. Maileens business is blooming so Id suggest she get a new
office to match her success.

2. Fax Machine
Although Ms. Maileen has a fax machine, its not working. A fax
machine is required to be able to fax important files to important
clients without having to go out.

Recommendations
East-Way Travel and Tours is a highly commendable travel agency with a high
profile in Antipolo. I recommend that she continue providing services to her

clients in a friendly manner. For start-up travel agencies I highly recommend

consulting with Ms. Maileen because shes one of the most professional,
most knowledgeable travel agency owners there is. Ms. Maileen is also
straightforward in giving prices and doesnt fool customers. Her prices are
also fair and she works with a positive attitude.
Aside from her reputable and admirable work ethics, the travel agency
should allow a better location and more equipment. With all her incoming
customers at times, I recommend she allow better location opportunities and
development not just for her business but for the location of her travel
agency. In time, I also recommend she get a new assistant who would be
able to help her in arranging all her files in proper organization.