Manage Personal Work Priorities and Professional Development

MANAGE PERSONAL WORK PRIORITIES
AND PROFESSIONAL DEVELOPMENT

FACILITATOR MANUAL WITH SIMULATED
ONLINE BUSINESS ASSESSMENT
BSBWOR501A
Precision Group (Australia) Pty Ltd

9 Koppen Tce, Cairns, QLD, 4870
Email: info@precisiongroup.com.au
Website: www.precisiongroup.com.au
BSBWOR501A
Manage Personal Work Priorities and Professional Development
ISBN: 978-1-74238-
Copyright Notice
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Disclaimer
Precision Group has made a great effort to ensure that this
material is free from error or omissions. However, you should
conduct your own enquiries and seek professional advice before
relying on any fact, statement or matter contained in this book.
Precision Group (Australia) Pty Ltd is not responsible for any
injury, loss or damage as a result of material included or omitted
from this material. Information in this course material is current at
the time of publication.
Table of Contents
2
3
4
5
7
Legend
Qualification Pathways
Qualification Rules
Introduction
BSBWOR501A/01 Establish Personal Work Goals
Key Points
Serve as a positive role model in the workplace through personal work planning
and organisation
Ensure personal work goals, plans and activities reflect the organisations plans, and
own responsibilities and accountabilities
Measure and maintain personal performance in varying work conditions, work

contexts and contingencies
19
21
True or False Quiz
BSBWOR501A/02 Set and Meet Own Work Priorities
Key Points
Take initiative to prioritise and facilitate competing demands to achieve personal,

team and organisational goals and objectives
Use technology efficiently and effectively to manage work priorities and

commitments
Maintain appropriate work-life balance, and ensure stress is effectively managed and
health is attended to
41
43

True or False Quiz
BSBWOR501A/03 Develop and Maintain Professional

Competence
Key Points
Assess personal knowledge and skills against competency standards to determine

development needs, priorities and plans
Seek feedback from employees, clients and colleagues and use this feedback to
identify and develop ways to improve competence
Identify, evaluate, select and use development opportunities suitable to personal

learning style/s to develop competence
Undertake participation in networks to enhance personal knowledge, skills and work

relationships
Identify and develop new skills to achieve and maintain a competitive edge
51
52
53
55
True or False Quiz
Summary
Bibliography
Assessment Pack
Facilitator Manual BSBWOR501A Manage Personal Work Priorities and Professional Development
Use considered risk taking in your grey area
...and others will follow you!
Legend
This symbol indicates the beginning of new content. The bold title matches the content
of the competency and they will help you to find the section to reference for your
assessment activities.
Activity: Whenever you see this symbol, there is an activity to carry out which has been
designed to help reinforce the learning about the topic and take some action.
This symbol is used at the end of a section to indicate the summary key points of the
previous section.
This symbol is used to indicate an answer to the Candidates questions or notes to assist
the Facilitator.
Qualification Pathways
There are always two

choices. Two paths to
take. One is easy. And
its only reward is that
its easy. Source Unknown
This unit of competency is provided to meet the requirements of BSB07 Business Services
Training Package although it can be used in a range of different qualifications. The BSB07
Business Services Training Package does not state how a qualification is to be achieved. Rather,
Registered Training Organisations are required to use the qualification rules to ensure the needs
of the learner and business customer are met. This is to be achieved through the development
of effective learning programs delivered in an order that meets the stated needs of nominated
Candidates and business customers.
Qualification Rules
Youre either part of
the solution or part
of the problem.
Eldridge Cleaver
Qualification requirements include core and elective units. The unit mix is determined by
specific unit of competency requirements which are stated in the qualification description.
Registered Training Organisations then work with learners and business customers to select
elective units relevant to the work outcome, local industry requirements and the qualification
level.
All vocational education qualifications must lead to a work outcome. BSB07 Business Services
Training Package qualifications allow for Registered Training Organisations (RTOs) to vary
programs to meet:
Specific needs of a business or group of businesses.
Skill needs of a locality or a particular industry application of business skills.
Maximum employability of a group of students or an individual.
When packaging a qualification elective units are to be selected from an equivalent level
qualification unless otherwise stated.
Introduction
Whether as an
individual, or as part of
a group, real progress
depends on entering
whole-heartedly into
the process and being
motivated to make you a
more deeply satisfied
human being.
Source Unknown
This unit of competency is all about being able to manage your skills and priorities in the
workplace. It will help you with the skills you need to demonstrate competency for the unit
BSBWOR501A Manage Personal Work Priorities and Professional Development. This is one of the
units that make up Diplomas in Business.
This manual is broken up into three distinct sections. They are:
1. Establish Personal Work Goals: First we will examine the process of personal goal setting;
how you can go about setting and achieving goals in your personal and professional life.
2. Set and Meet Own Work Priorities: Then we will examine how you go about meeting
priorities at work, and we will look at time management techniques in some detail.
3. Develop and Maintain Professional Competence: In the final section we will examine
how you can go about determining your skills and developing these to ensure that you
can achieve all the goals that you set yourself.
At the conclusion of this training you will be asked to complete an assessment pack for this unit
of competency. The information contained in this resource will assist you to complete this task.
On conclusion of this unit of competency you will have demonstrated your ability to develop
goals, set and meet your work priorities and undertake personal development.
PART 1:
Establish Personal Work Goals
Key Points Section 1

In a workplace, you will act as a role model for other employees through the
personal qualities that you possess and the performance that you demonstrate
while undertaking your work on a daily basis.
In order to ensure that your work goals are adequate; compare them to
your organisations plans, your personal plans for the future and all the
responsibilities and accountabilities that you face.
Even though you have a set of goals in mind, it is often useful to stretch
yourself looking into the future for ways of improving your work.
Be sure that you continually measure your personal performance. This is the
most effective way of ensuring that you are addressing your goals and will
achieve your lifetime goals.
Part 1: Establish Personal Work Goals
Personal Goal Setting

The process of setting goals is one of the most effective methods used for setting personal
or work based priorities and for planning your work load. In order to be most effective in the
work place, you will find that you need to have a solid set of goals in place. This leads you to
knowing what you need to achieve, and then to find a way of moving towards that goal on a
step by step basis. It allows you to choose where it is you need to head in your professional life.
By knowing where it is that you want to head, you put yourself in the best position to figure out
how to actually get there.
Goal setting techniques are used by a wide range of people: elite athletes, successful businesspeople and achievers in science, technology and the arts will all use goal setting techniques
to focus their efforts. Professional and personal goals give you long-term vision and short-term
motivation. They focus your acquisition of knowledge and help you to organise your time and
your resources so that you can make the very most of your life.
The setting of clear, achievable goals allows you to ensure that you achieve your goals and
allows you to measure your performance towards those individual goals that you have set
during the process. By having goals in place both short-term and long-term, you can actually
feel like you are making progress, rather than just working away and never seeming to actually
get anywhere.
There are a range of goal types. You may set goals in the long-term (life long goals), you may
set medium term goals (to be achieved in the next 3 to 5 years) and short-term goals (achieved
in a year or less).
Starting to Set Personal Goals

We will now move on to looking at the methods used to actually set your goals. We will look at a
simple method that you may like to use in order to try and set your overall goals and objectives.
This method starts with life-long goals, moves on to medium term goals and then ends with
the development of a to-do list of tasks that must be undertaken to achieve the longer term
goals.
Your Lifetime Goals

The first task that is undertaken is the broad overview. It begins with setting the life-time level
goals. What the individual wishes to achieve in their lifetime. By undertaking this long-term
planning, the person gets an overall perspective on what they hope to achieve and where they
are actually heading.
This goal setting should be as broad as possible, and in order to achieve this, you may like to
consider a number of areas such as:
Artistic goals
Attitude Change: consider any areas where your overall attitude towards life in general
may be holding you back and any areas where it may be desirable to change your thinking
towards given areas.
Work: What is it you want in your professional life, your career?
Education: Is there anything you need to learn? Want to learn? Feel you need to learn to
reach your greatest potential in life?
Family: Move to look at your personal life. Do you want to be married? Do you want
children? How do you believe you will be seen as a family member?
How do you want to be seen by a partner or by members of your extended family?
Financial: What do you want to earn?
Physical: Think about your physical life what would you like to achieve in terms of
health, fitness and the like?
Enjoyment: What do you want to get out of life? Do you want to have fun? What makes
you most happy?
Service: think about how you want to be looked on in terms of the way that you work to
make the world a nicer place to be.
Your lifetime goals can be quite broad, you may have just one which encompasses everything,
but try to have as many goals as you can. This helps you gain perspective on who you actually
are and what you want to get out of your life as a whole.
The list of goals that you want to achieve during your lifetime can then be prioritised. This
means taking your list and organising the goals in the order of priority that you want to achieve
them. The goals can then be examined and reprioritised until they reflect the life that you want
to lead.
How to Start to Achieve Your Lifetime Goals

So you now have a set of lifetime goals that outline the life you hope to lead. This can now be
broken down into a set of 10 year goals, that you need to complete to reach your lifetime goals,
then set 3 year goals, 1 year goals and 1 month goals, all working towards those lifetime goals.
Activity One Lifetime Goals

Complete the table below with your lifetime goals.
Goal
10
Priority
Activity Two Setting Life Goals

Now break these lifetime goals down, setting goals for the next 10 years, 3 years, 1 year and 1
month.
10 years
3 years
1 year
1 month
11
Now that you have broken everything down into small bite-sized pieces, you can begin to
write a To Do list. The To Do list is what you need To Do today and this week in order to
work towards your short-term goals. The early stages of your goal planning may involve you in
reading books or learning about a software application in order to allow you to work towards
those longer term goals. The overall plan that you set yourself should be reviewed carefully to
ensure that what you are trying to achieve is actually achievable and realistic.
Staying on Course
How can you make sure you are actually staying on course with your goals? Once you have your
initial plan in place, you need to ensure this is continually updated as required by reviewing
your goals and your achievements towards those goals. The To Do List should be updated at
least once a week, daily is preferred. Then every so often you should set up a time to actually sit
down and review those longer term goals, such as your annual goals.
You may find that there is an easier way of recording your goals. You may like to use software
such as GoalPro, which is software you can have on your computer and use on a daily basis. The
trial version of this software can be downloaded from www.goalpro.com.
GoalPro Software - useful for tracking your goals
12
Setting Goals Effectively

Lets now examine a set of criteria that you can apply when you are writing new goals for your
life:
Make every goal you set a positive one: Do not write any goal in a negative way or use
language that may be discouraging to you and the achievement of your goals.
Make sure that every goal that you write precisely sets out what you want to
achieve: Include statements that provide measures of your performance and have dates
and times in place so that you can be sure that you are able to measure the performance
level you are expected to achieve.
Set each goal to a specific priority level: You are likely to have multiple goals, it is
important that you know which goals you want to achieve and when so that you deal
with the most important ones first.
Ensure that your goals are written down: This makes them seem more concrete.
Make your goals small: The lower the level of the goals you are trying to set, the more
you need to ensure that they are small and actually achievable. If the goals that you are
setting are too big, you will find yourself getting discouraged when you are unable to
achieve them as well as you thought you might.
Make the goals performance oriented: Often times you will find the goals that you
write are outcome goals they state what you need to achieve. Often if you do this
you will find that the goals that you have set are difficult to actually achieve because of
circumstances that are completely outside your control. By ensuring that your goals relate
to performance, even if something gets in the way you can still work towards achieving
those end goals, rather than failing to achieve them and simply giving up.
Make your goals realistic: Make sure that the goals that you set are actually achievable.
There is nothing worse than reviewing your goals and finding that you have managed to
achieve none of them. You know what you want to do, so you know how best to get there.
By having a set of achievable and realistic goals in place you can find yourself in the best
position to resolve these issues.
Dont set the goals too low: While your goals need to be set in a realistic manner, it
is also important not to make them too easy to achieve. You need to strike a balance
between goals that are achievable and those which actually provide you with some
degree of challenge. If your goals are too easy you may find yourself achieving everything
and realising this is too easy.
13
Let us not be content to

wait and see what will
happen, but give us
the determination
to make the right
things happen.
Peter Marshall
14
Achieving Goals
Achieving a goal is a big thing. You need to make sure that you take the time to make yourself
feel good for achieving a specific goal or objective in your life, this makes you feel like you are
actually getting somewhere with your goal achievement and making sure that you understand
the importance of what you have achieved. This can be a good time to actually sit down and
consider your achievement towards your other goals as well. Ensure that you reward yourself
so that it makes the hard work you are putting in actually worthwhile. You should then sit down
and look over the other goals and tasks in your list and consider:
Whether the goals are too easy
Whether the goal set was too lengthy to achieve
Whether you learned anything from working towards the goal
Whether you have new knowledge that can be applied to achieving other goals
Whether you noticed any areas where there are deficiencies in your knowledge
Whether there are new goals you can now write
Whether your goals need to change due to your personal growth
Whether as you change with age your goals need to change to reflect this
Whether there are goals that you are no longer interested in achieving
Whether any of your goals no longer bring you pleasure.
Now try Activity Three over the page.
15
Activity Three Work Goals

Set a series of work goals for yourself (for the next 12 months) and prioritise these using A, B
and C.
Goal
16
Priority
Lets now move on and consider how to ensure success in your goal setting.
Your work goals and your personal goals should be aligned in some manner: Do not
have them as separate functions, rather look for ways where the two can be incorporated
into each other.
Note any relationships between achieving personal and work goals, as this synergy
may allow you to work smarter not harder.
Look for those areas where you are most highly motivated and try to establish why
this level of motivation occurs. What is it about certain goals that make you really
want to achieve them?
Go back over the various lists of goals and objectives that you have written and
list any activity that you consider to be critically important. Write those important
goals to achieve down so that you have summarised the priorities of each of your
goal lists.
Write a To Do list which identifies the activities needed to achieve each of your
goals that you want to start work on immediately. What can you change tomorrow
to work towards your goals?
Make sure that you take time every three (3) months or so to review your goal lists.
Remember that we are always changing, and so our goals must change to reflect the
changes that exist within ourselves.
Always remember that you need to focus on what you want To Do as well as what it
is that drives your life along.
Ensure your To Do list is constantly rewritten so that it is accurately reflecting what
needs to be accomplished in your life.
Recognise success: Realise when you are actually achieving your goals. Measure
your performance and ensure that you keep track of where your goals lie at any
time in your life.
Remember that everything you do is a step closer to achieving your goals.
You should also work to set goals with your family. Help children learn this process early in
life. Decide what you should be accomplishing and then stick to what you are good at. Do not
attempt to be or do all things for all people. Remember, dreams and wishes are not goals until
they are written as specific end results on paper. Written specific goals provide direction and
focus to your activities. They become a road map to follow.
Being busy with activities does not pay, only results do. As in rugby you only get points for a
try it is results that actually count. It has been said that the amount of information available
to us is now doubling in less than 30 months. We must learn to focus on only what is truly
important to our self and our job. Be sure the goals and activities that you are working for are
yours and that you really want and desire to achieve them. Commitment is vital to your success
in achieving them.
You will find that the more motivated you feel about a specific goal, the more you are likely to
be willing to work towards it. Get yourself motivated and ensure that you are excited about the
potential that you have in your life for success. This level of motivation works to make you feel
more confident about achieving your ultimate goals and objectives.
17
Whenever you are setting goals, ensure that you are setting them in a way that makes
them achievable. Having goals that are too difficult reduces the excitement that you feel
for achieving the goals and makes you feel down and demotivated. This makes you much
more unlikely to actually work towards achieving those goals and objectives in your life.
Remember, the best goals and objectives are:
Clear
Concise
Understandable
Realistic
Measurable
Activity Four
Reflect on what you have learnt in this section. How did the goal setting exercises help
you? Did you find them easy or difficult? Do you believe these goals will help you achieve
everything you want to achieve in your personal and work life?
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Facilitators Notes for Activity Four

Discuss with the Candidate how they felt about setting goals. What did they
find difficult? What did they find easy? Have they done anything like this
before? If so, how did the goals they set then vary from the goals they set now?
18
Section 1 - True or False Quiz

True
False
Goal setting should only be practised at work.
Personal goal setting allows you to achieve balance in your life.
Goals should be sharp and well defined.

Work and your personal life should be in balance in order for you
to be most effective at each.
Only short-term goals should be set.
Short term, long term and lifetime goals should be set.
Lifetime goals should only include work goals.

Lifetime goals should be as broad as possible
encompassing all aspects of your life.
Goals must be prioritised.

Your goals should not be updated regularly.
People change, and so goals must be changed to reflect this.
Goals should be expressed as a negative statement.
They should be a positive statement.
Written goals are more effective than those that are not written down.
Exciting goals are more easily achieved than boring goals.
19

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MANAGE PERSONAL WORK PRIORITIES

AND PROFESSIONAL DEVELOPMENT

Precision Group (Australia) Pty Ltd

Copying for Educational Purposes

Measure and maintain personal performance in varying work conditions, work

True or False Quiz

BSBWOR501A/02 Set and Meet Own Work Priorities

Take initiative to prioritise and facilitate competing demands to achieve personal,

Use technology efficiently and effectively to manage work priorities and

True or False Quiz

BSBWOR501A/03 Develop and Maintain Professional

Assess personal knowledge and skills against competency standards to determine

Identify, evaluate, select and use development opportunities suitable to personal

Undertake participation in networks to enhance personal knowledge, skills and work

True or False Quiz

Use considered risk taking in your grey area

...and others will follow you!

There are always two

Establish Personal Work Goals

Key Points Section 1

Part 1: Establish Personal Work Goals

Personal Goal Setting

Starting to Set Personal Goals

Your Lifetime Goals

Part 1: Establish Personal Work Goals

How to Start to Achieve Your Lifetime Goals

Part 1: Establish Personal Work Goals

Activity One Lifetime Goals

Part 1: Establish Personal Work Goals

Activity Two Setting Life Goals

Part 1: Establish Personal Work Goals

GoalPro Software - useful for tracking your goals

Part 1: Establish Personal Work Goals

Setting Goals Effectively

Part 1: Establish Personal Work Goals

Let us not be content to

Part 1: Establish Personal Work Goals

Now try Activity Three over the page.

Part 1: Establish Personal Work Goals

Activity Three Work Goals

Part 1: Establish Personal Work Goals

Part 1: Establish Personal Work Goals

Facilitators Notes for Activity Four

Part 1: Establish Personal Work Goals

Section 1 - True or False Quiz

Goal setting should only be practised at work.

Personal goal setting allows you to achieve balance in your life.

Goals should be sharp and well defined.

Short term, long term and lifetime goals should be set.

Lifetime goals should only include work goals.

Goals must be prioritised.

People change, and so goals must be changed to reflect this.

Goals should be expressed as a negative statement.

They should be a positive statement.

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