TELEOPTI AB

Release Notes
Teleopti WFM 8.3.435 - 8.3.437

2015-11-26

Address
Visit

P.O. box 24169,

SE-104 51 Stockholm, Sweden
Linngatan 87D

Phone
Fax
Web
Support

+46 8 568 950 00

+46 8 568 950 09
www.teleopti.com
servicedesk@teleopti.com

2015-11-26

Release Notes

Table of Contents
1

Important information .................................................................................................. 2

New functions............................................................................................................... 3
8.3.437 ................................................................................................................................... 3
8.3.436 ................................................................................................................................... 4
8.3.435 ................................................................................................................................... 4

Improvements and fixed defects ................................................................................... 5

8.3.437 ................................................................................................................................... 5
8.3.436 ................................................................................................................................... 5
8.3.435 ................................................................................................................................... 6

SDK changes ................................................................................................................. 9

8.3.436 ................................................................................................................................... 9
8.3.435 ................................................................................................................................... 9

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2015-11-26

Release Notes

Important information

8.2.428 Speed up ETL Intraday and reduce server load by removing the
permissions step
ETL Intraday is now much faster since the permissions step has been removed from it. Report
permissions will now be updated during Nightly only. If needed, an extra Permissions step may be added
on a separate schedule. This will greatly reduce the load on the database server and improve system
performance in general.

8.2.428 New upgrade path from very old versions

You must first upgrade to 7.2 or later before you apply Teleopti WFM version 8 or later.

8.2.423 Windows XP support ended due to upgraded .NET Framework

Windows XP is no longer supported. The main resource planner client can no longer be run on a Win XP
machine. The reason for this is an upgrade to .NET Framework 4.5.1.
Please note that all users of the resource planner main client must now have .NET 4.5.1 installed.

8.2.423 Simplified access to standard reports

Standard reports have been integrated into the new web solution. This means that Single Sign On (for
Windows, Google or...) and password policy will work. This makes standard reports easier to access with
increased security.
Please note that the preview of reports is no longer available. You can instead export reports to Word,
Excel or PDF directly.

General information

Please note that it is mandatory to always apply the latest Windows Updates.
Always use the latest version of the installation guide.

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2015-11-26

Release Notes

New functions

8.3.437
\Outbound

ID: 34259
8.3.437.38326

Outbound Manager
The Teleopti WFM Outbound Manager (optional) takes outbound planning in Teleopti WFM to another
level. Use inputs such as Right Party Connect Rate (RPCR) and Connect Rate to plan for outbound
campaigns in any chosen date range. Using graphical elements a resource manager can get an overview
of all campaigns, and delve deeper into individual campaigns. The status of campaigns is easily viewed
and required actions can be quickly taken to ensure, remove or add resources. The Teleopti WFM
Outbound Manager is provided via a modern browser-based user interface, and is fully compatible with
the other parts of Teleopti WFM solution.

\Installation

ID: 33753
8.3.437.38326

Multi Tenancy
Hosting partners may now host Teleopti WFM to multiple customers from the same Teleopti WFM
installation. This will reduce cost of delivery and make maintenance and upgrades easier.

\General

ID: 35902
8.3.437.38326

Change to 24h time format for Persian culture everywhere in the system
Time display for Persian culture has been changed from 12h to 24h format to reduce issues around AM
PM display and right-to-left reading order.

\Analytics\Standard Reports

ID: 33773
8.3.437.38326

View reports from our own runtime environment (browser)

It is now possible to view reports directly from the Teleopti run-time environment. Reports may be previewed or exported to pdf or Excel. This makes it easier to pull reports on PC's with old Internet Explorer
versions, or on servers.

\Analytics\Standard Reports

ID: 34051
8.3.437.38326

Improve report performance predictability

We have added update of statistics to the nightly database maintenance routine. This makes report
performance more consistent.

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2015-11-26

Release Notes

8.3.436
\Scheduler\Optimization

ID: 35043
8.3.436.38126

Do not remove any shifts due to weekly rest violation when Shifts are re-optimized for
tomorrow and keep start and end are selected
Intraday re-optimization should not remove any shifts that are already breaking weekly rest rules. This
makes it easier to use for cases where there has been manual changes made that breaks weekly rest.

8.3.435
\Intraday\RTA

ID: 34703
8.3.435.37975

Display total number of agents logged in

Display total number of logged in agents in Intraday RTA (optional) to make it easier to understand how
poor adherence effects your business.

\SDK

ID: 34070
8.3.435.37769

Improve adding/changing employees from 3'rd party applications via the SDK
For a detailed description, see the SDK section below.

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2015-11-26

Release Notes

Improvements and fixed defects

8.3.437
\Scheduler

ID: 35774
8.3.437.38326

SMS notification doesn't work for more than 1 Business Unit

\Web\Schedules

ID: 35735
8.3.437.38326

Absence name is not visible in MyTeam

\Web\Schedules

ID: 35366
8.3.437.38326

All absences added in MyTeam are not displayed in Schedules after refresh

8.3.436
\Forecaster

ID: 35784
8.3.436.38126

Export a multisite skill to another BU does not work

\Scheduler

ID: 35521
8.3.436.38126

First columns in schedule view may change size when switching between views

\Scheduler\Basic

ID: 35717
8.3.436.38126

After deleting shifts for all agents on one site they are still displayed in MyTeam and in
MyTime Team View as working, an issue that occurs randomly

\Scheduler\Optimization

ID: 35551
8.3.436.38126

Optimization may pick non-optimal shifts in cases where inactive skills are assigned to agents

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2015-11-26

Release Notes

\MyTimeWeb

ID: 35734
8.3.436.38126

Preferences warning message about nightly rest without any reason in one case

8.3.435
\Scheduler

ID: 35332
8.3.435.38023

No warning or notification that Person Account gets negative with parallel approval of
absence requests for different time ranges

\Analytics\ETL

ID: 35702
8.3.435.38023

ETL Intraday fails on fact_queue if no ACD integration data source is configured at all

\SDK

ID: 35798
8.3.435.38023

3'rd party tool calling Add Person Command gets error if Note is not supplied

\Technical

ID: 35669
8.3.435.38023

Too many files created server side in folder Microsoft\Crypto\RSA\MachineKeys

\People

ID: 35708
8.3.435.37975

Usability: Improve selection of Site/Team, Contract etc. when you have many items to choose
from

\Scheduler

ID: 35336
8.3.435.37975

ESL does not change when shrinkage is toggled on/off for Skill Summary tabs

\Scheduler\Basic

ID: 35568
8.3.435.37975

Very rare error when user change from one day to another

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2015-11-26

Release Notes

\MyTimeWeb\Schedule

ID: 35418
8.3.435.37975

Current time indicator one hour off in one daylight saving time case

\Web\RTA

ID: 35533
8.3.435.37975

Performance: Speed up the RTA page load

\Analytics\Standard Reports

ID: 34623
8.3.435.37975

Performance: Speed up reports Agent Skills and Availability per Agent

\Web

ID: 35563
8.3.435.37975

TaskCanceledException in server event log for one case

\General

ID: 33580
8.3.435.37769

Possible fix for a rare case where the main client could not be started every third or fourth
time

\Intraday

ID: 35295
8.3.435.37769

Person Account not updated when adding absences in Intraday

\MyTimeWeb

ID: 34958
8.3.435.37769

Shift trade posts displayed in wrong time zone in rare cases

\Analytics\Standard Reports

ID: 35356
8.3.435.37769

Date navigation in Adherence per day report might not work as expected in some cases

\Analytics\ETL

ID: 35495
8.3.435.37769

Rare ETL error on step fact_queue due to DST change

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2015-11-26

Release Notes

\Technical

ID: 35402
8.3.435.37769

Adherence report might consume all IIS connections in special cases8.2.434

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2015-11-26

Release Notes

SDK changes

8.3.436
New Property on CancelAbsenceCommandDto
On build 37857 a new optional property, AbsenceId, has been introduced to the
CancelAbsenceCommandDto to make it possible to remove all person absences belong to the specific
absence type.

8.3.435
New Property on PersonDto
On build 37316 a new property, FirstDayOfWeek, has been introduced to the PersonDto to make it
possible to set first day of a working week for a person.

GetPersonByUserNameQueryDto
Gets the person by user name.

GetPersonByEmailQueryDto
Gets the person by email address.

GetPersonByIdentityQueryDto
Gets person by identity.

AddPersonCommandDto
A new way to add person in command. Can specify the following properties: FirstName, LastName,
ApplicationLogOnName, ApplicationLogOnPassword, Identity, Email, EmploymentNumber,
CultureLanguageId, UICultureLanguageId, TimeZoneId, WorkflowControlSetId, WorkWeekStart, Note,
TerminationDate, IsDeleted

ChangePersonBasicDataCommandDto
Update basic data of a person for the following properties: FirstName, LastName, Email,
EmploymentNumber, CultureLanguageId, UICultureLanguageId, WorkflowControlSetId, WorkWeekStart,
Note, IsDeleted

EndPersonEmploymentCommandDto
End a person's employment with a specific date.

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