Académique Documents
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Study
Summer Internship Report submitted to University of Mumbai in Partial fulfillment for the
award of Master of Management Studies in Marketing
By
Inteshar Memon
Roll No. 35
For the summer Internship at,
Page 1
ACKNOWLEDGEMENT
The completion of any report depends upon the co-oration, co-ordination and
combined efforts of several resources of knowledge inspiration and energy. Before
we get into thick of the things. I would like to add a few heartfelt words for the
people who were part of this project in numerous ways people who gave
unending support to us in completing this project.
I take the occasion to thank our director M.I.KHAN, e4 development and
coaching Ltd and Eureka Forbes ltd. to give me opportunity to work on this
project, which helped me in taking practical experience on-field. The whole
programmed has been full of learning and understanding the culture of the
organization.
I feel immense honour expressing my sincere and profound sense of gratitude to
Mr. Bhushan Lawande, (MD & CEO E4 development & coaching ltd.) for
providing me an opportunity to work with EFL. I would also like to express my
sincere thanks to mr chirag singh (coordinator) and also to marketing, sales
department in EFL who also guided in a right sense and on right path.
I would like to thank Mr.sanjiv haldar (Area Head, Mumbai) who helped me to
picture complete retail division of Eureka Forbes in mumbai. I must also extend
my heartiest felicitation to Mr. Supriyo Gupta (territory Sales In-charge) Not
forgetting guidance by Mr. Mangesh (Distributor Sales Officer).
A special thanks to Mr. Zaki Ahmed (teriitory head institution selling BtoB)
along with mr Dweepesh and Deepak which helped me to experience the actual
field operations, problems and approaches in institution selling. Who was always
there to guide me on-field as well as off-field. Without their cooperation this
project would have gained no momentum to facilitate the learning process and
Page 2
4
5
6
7
8
12
Page No.
Executive Summary
Company Overview
1. Vision,
2. Mission
3. Value
4. Symbol Of Quality
5. Euro Smile
6. Certification
7. Management Structure
8. Dreams
9. Press Centre
Market Share
Market Trend
Differentiate From Other In The Industry
Porter Generic Competitive Strategies
4 Ps Analysis
SWOT Analysis
Verticles Of Eureka Forbes
(1) Introduction
(2) Consumer Division
(3) Forbes Pro Solution
Survey
(1) Questionnaire
(2) Findings From Survey
(6) Observations And Recommendations
Bibliography
Page 3
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5-7
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12
13
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18-19
20-22
23-24
25-32
33
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35-42
43-53
54-63
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64
Executive summary
This project was done in eureka forbes, dadar Mumbai. The project was carried out to understand
and study of verticles in eureka forbes.
The main objective of the project was to study the secondary business of retail B2B and corporate
care division B2B and find out if any gaps exist in the current system. The primary data was
collected with the help of questionnaire and personal interviews. Secondary data was collected from
website of eureka forbes.
This report contains brief overview of eureka forbes. Its market trends, market share, competitor
analysis and a survey on consumer behavior about the water purifier of eureka forbes.
In retail division products goes through different channel people inside as well as outside company
people. So it was possible to get maximum input from retail division. Since the project given was
field project, the research is based upon informal interview of different people in retail hierarchy
also upon market observation.
This report is entails study and analysis of retail division, customer service and how bad after sale
service causes decrease in rate of product sales (Water purifiers) Report analyses inputs given by
different people involved in retail hierarchy and channel as well as market observation. This
analysis will help organization to understand the problem better and accordingly to take decisions to
eliminate service glitches and improve the service.
This project also contains industrial selling process, important aspects of industrial selling,
distributor management etc.
Page 4
COMPANY
ANALYSIS
Page 5
DIRECT MARKETING
Eureka Forbes followed the globally tried and tested direct selling route for marketing
its products in India, thus becoming one of the first direct selling companies in India. Vacuum
cleaners for water purifiers were rather new concepts for India consumer, who had till then
followed only the traditional methods of cleaning and filtering. Therefore, Eureka Forbes had
to first establish the concept of vacuum cleaners and water purifiers in India before it could
sell Eureka is a brand. The company believed that its core strength was its people. It
employed dynamic, highly motivated individuals, called Euro champs who projected. The
image of The friendly man from Eureka Forbes. Thus, for the average Indian consumer,
Eureka Forbes become synonymous with the smartly dressed salesman who come to their
houses and cleaned up things in a jiffy or showed how air/water purifier were indispensable.
Euro champs initially targeted the metros but soon began visiting smaller cities and
towns also commenting on the decision to diversity into bottled water company sources said
that it was only to strong then the core products by capitalizing on their brand image.
Goklaney said In the water category, I will conduct activities which strengthen my core
products. How I do that and what I do is a matter of strategy. According to company sources,
Eureka Forbes not only had the financial strength, but also a strong network to sales
executives to push its new products into the market. The companys decision to enter the retail
business was primarily the result of its launch of Tronada vacuum cleaners and Aquaflo
water purifier in 1995. Eureka Forbes had utilized the retail route for this range, mainly to
cater to the industrial segment. Over the years, the retail business assumed greater significance
and by 1999, around 5% of the companys sales came from the 2500- strong dealer network
in1999. Eureka Forbes ltd. The leading vacuum cleaner and water/air purifier equipment
company, announced a major policy change that came as a surprise to the Indian corporate
world. The company, regarded as the pioneer of direct marketing in India, was planning to
focus more on the retailing business in the future. Commenting on this decision, & Goklaney,
Marketing Director, Eureka Forbes, Said Direct sales permits us to exploit only the top end of
the market. This move was in accordance with the companys plans to increase the validity of
its products. The company planned to make its products available in retail outlets through its
dealer network, spread across 2,600 dealers.
Page 6
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Page 8
A specialized service by Eureka Forbes to provide all the information about Eureka
Forbes products and services at one single number - available 24 hrs*365days.
The Euro Help Line provides the following:
Gives complete information about products and services
Locations of Customer Response Centre or Sales offices, timings, contact persons, etc.
Solutions to simple problems on the spot
A single point solution to customer queries or calls
Information on status of complaints and requirements
Page 9
prestigious
(WQA)
certified
International
carbon
Water
block
that
MANAGEMENT STRUCTURE
Page 10
Quality
removes
CHAIRMAN
Pallonji Mistry
MANAGING
DIRECTOR
Suresh Ghoklani
C.E.O
Aslam Karmani
NATIONAL
SALES
MANAGER
NATIONAL
SALES
MANAGER
Ravi Kumar
AjaySharma
Page 11
Page 12
. Most Trusted Brand Award: Platinum Category for your very own
Superbrand: Aquaguard!!!!!
"Aquaguard Water Purifier and Euroclean Vacuum Cleaner once again
awarded the Mera Brand"
Celebrate summer the healthy way as Aquaguard RO Health Yatra comes to
town!
Cambridge School from Noida city is Winner of the 4 th Euro Enviro Quiz
2006, the largest ever National school quiz on Environment !
Eureka Forbes Runs for A Cause - Save Water and Harvest it!
Recruiting and Staffing Best in Class Awards 2005
Protecting the Environment - Let us learn it from Children!!!
Eureka Forbes Limited awarded for Customer Responsiveness
Eureka Forbes Limited wins Asian MAKE Award
Eureka Forbes is now a Case Study In Harvard Business School - Boston
(USA), November 11, 2005
Vivaims summer project
Page 13
MARKET SHARE
It is estimated that roughly two thirds of the existing water purification market
belongs to UV water purifiers and one third is shared between reverse osmosis purification
systems and chemical purifiers. In the UV purifier segment, Eureka Forbes Aqua guard is the
clear market leader with approximately 68% market share. Other brands include Philips
Intelligent Water Purifier with 7% and HULpureit. With 25% market share. The UV purifier
market is estimated to be growing at a lower rate than the chemical based segment.
Reverse osmosis purifiers, which are rather expensive and not the preferred option in many
areas, have a smaller share of the market when compared with UV purifiers and chemical
based systems. In the reverse osmosis segment, Eureka Forbes is again the major player with
60% share. A major portion of the remaining 40% belongs to Kent reverse osmosis Systems..
Page 14
MARKET SHARE OF RO
EUREKA
FORBES
40%
KENT
60%
MARKET SHARE OF UV
EUREKA FORBES
25%
PHILIPS
HUL
7%
68%
Page 15
MARKET TRENDS
The water purifier market is seeing a three-way fight between the two global
giants, Hindustan Unilever and Philips, and the local market leader, Eureka Forbes which has
unleashed a new national campaign for its economy water purifier brand.
Both HUL and Eureka are gearing up to woo the large section of the lower-income group
which could not afford ultra-violet water purifiers with a starting price of about Rs 5,000 and
do not have steady supply of electricity and tap water
HUL, which began selling its Pure it brand of water purifier nationally earlier this year, is
now being challenged by Eureka Forbes with its Aqua sure brand launched nationally this
month.
Aqua sure uses a resin based technology in which the water is treated by a chemical like
bromine and then the chemical is removed from the water after it purifies it. This product also
does not need electricity.
Eureka is straddling the retail and also direct selling model to increase its market share and
keep HUL at bay. While HUL is selling its water purifier at Rs 1,800, Eureka has priced one of
its models at Rs 1,600.
Industry experts say that in India three types of water purifiers are being marketed now
ultra-violet based, reverse osmosis and resin based. The countrys largest water purifier maker
Eureka Forbes Aqua guard is the market leader with 68 per cent in UV-based market.
Page 16
Page 17
Stage 3 there is a Biostat carbon block which is removes bad odour and taste and also
removes chlorine and organic chemicals.
Stage 4 there is active disinfectant to seeks & destroys Disease-causing bacteria and
virus
Stage 5 there is special activated carbon for retains the natural taste of water.
Page 18
KENT is dominant in industry by channel sales. But this company use advertising. The brand
ambassador of Kent is bollywood actress Hema malini.I Kent Purification by RO followed by
UV with TDS Controller to maintain natural minerals in water .Computer Controlled
Operation with Filter Change Alarm & UV Fail Alarm .After a preset time, Filter Change
Alarm is audible which indicates the time to replace the filters. If the filters are not changed
within next 60 hours of use, the purifier will stop functioning .Incase the UV stops
functioning, UV Fail Alarm is audible. The purifier will not function until the UV lamp is
replaced .Stylish eye catching modern design.Purified water level indicator" on storage
tank .Enhanced purification through an additional Micronics Filter .Spin Welded RO
Membrane Housing to prevent tampering .Secondary purification by UV after RO ensures
enhanced water quality throughout service cycles .Monitoring filter replacement in time helps
maintaining the optimum filter & water quality.8 liters of purified water storage capacity that
makes water available on demand, even in the absence of electricity / water supply. Fully
automatic operation with auto-start and auto-off & Built-in SMPS to operate within 160-300
AC voltage
Philips have good name in electronics world. So the water purifier of Philips sells
with their brand name. Philips water purifier have advanced state-of-the-art UV (PLS)
technology destroys known waterborne viruses, bacteria, parasites and amoebae while the
activated carbon and sediment filter removes turbidity, chlorine, volatile organic chemicals
(VOCs), cysts, larger micro-organisms and improves taste. The maximum flow rate of 1.2
liter per minute ensures that you have safe drinking water available at any time
HUL is the very big FMCG Company. In water purifier industry this company
have one product that is pure it. In pure it has a Germ kill battery. This technology kills all
Page 19
Feature
Consumer Benefit
Trust
of
25
lac
customers
Guarantee of 178000
doctors
Gives the freedom to
place where ever you
Table top facility
want
Stainless Steel bottle holding Convenience to fill
tray
water by keeping glass
Back Flush Facility
clean the filter
Gives you water which
is safer than boiled
Power Boil
water
back up of 1004 exclusive gives very quick after
service centers across 186 sales service across
cities
india
cartridge life indicator
wall hanging facility
twist filter change
macro filter
Dust and soil remove
Suspended
particles
sediment filtre
remove
Page 20
AquaSur
e
Philips
Kent
Purit
x
x
x
x
x
PORTERS
GENERIC
STRATEGIES
COMPETITIVE
Page 21
Page 22
4PS ANALYSIS
The major marketing management decision can be classified on one of following four
categories
1. Product
2. Price
3. Place
4. Promotion
These variables are known as the marketing mix or 4 Ps of marketing. They are the variables
that marketing managers can control in order to best satisfy customers in the target market.
Product: - The product is the physical product or service offered to the costumer. In the case
of physical product, it also refers to any services or conveniences that are part of the offering.
Product decision includes aspects such as functions, appearance, packaging, service, warranty,
etc.
Price: - Pricing decision should take into account profit margins and the probable pricing
response of competitors. Pricing includes not only the list price, but also discounts, financing,
and other options such as leasing.
Place: - Place decisions are those associated with channels of distribution that serve as the
means for getting the product to the target customers. The distribution system performs
transactional, logistical, and facilitating functions.
Promotion: - Promotion decisions are those related to communicating and selling to potential
consumers. Since these costs can be large in proportion to the product price, a break-even
analysis should be performed when making promotion decision. It is useful to know the value
off a customer in order to determine whether addition customers are worth the cost of
acquiring them.
Page 23
Product
UV:-
Product feature
1.The sleek new Crystal is a multistage compact water purifier with
power boil
2.Has an Electronic Monitoring system to ensure pure water or no water
3.The 3 components, sediment filter, activated carbon block and UV
chamber ensure pure, safe drinking water
4.Inbuilt voltage stabilizer with special indicator
5.Auto Power shut off to save unnecessary power consumption
6.Electronics flush it drain stagnant water
7.convenient water filling tray
8.water outflow 2 liter/min
Price
Rs.7650
place
Page 24
2. IVORY:-
Product
Product feature
1.The Aqua sure Ivory is an elegantly designed multistage UV water
purifier with power boiling
2.Has an Electronic Monitoring system to ensure pure water or no water
3.online water filter-cum- purification system
4.can be placed on a counter or mounted on a wall
5.Dual filter to remove odour and impurities
6.World proven UV technology that deactivates all bacteria and virus
7.Bottle holding tray
8.Water outflow 2 liter/min
Price
Rs.6990
place
promotio
n
Page 25
3. AQUALFO DX:Product
Product feature
1.The Aqua sure Aquaflo DX is a multistage UV water purifier with
power boil
2.online water filer-cum-purification system
3.removes odour, organic impurities and traces of chlorine
4.Deactivates all bacteria and virus into UV chamber
5.Bottle holding tray
6.Water outflow 1 liter/min
Price
Rs.5990
place
promotio
n
Page 26
Product feature
1.The Aqua sure spring is a 6-stage RO water purifier with power Boil
2.Removes excess TDS from hard water and makes it taste fresh
3.Has auto shut-off of pump, with unique weight sensor mechanism
4.Separate sealed cap for storage tank protects water from dust and
impurities
5.Storage capacity of 8 liters of purified water
6.conveninent water filling tray
Price
Rs.13990
place
promotio
n
Page 27
ELEGANT RO SYSTEM:Product
Product feature
1.The Aqua sure Elegant is an advance RO water purifier with power
Boil
2.5 stage purification system
3.Auto shut-off micro switch controller
4.5 liter. Purified water capacity
5.Protection against dry running of pump
6.Auto shut-off to avoid wastage of water
Price
Rs.9990
place
promotio
n
Page 28
AQUACARE RO SYSTEM:Product
Product feature
1.The Aqua sure Aqua care RO is an elegantly designed, optimized RO
water purifier with power Boil
2.Optimum RO purification system
3.It has a reverse osmosis membrane to revive the original taste of water
4.A special cartridge to enhance the life of the membrane
5.Online Reverse Osmosis purification system
6.water outflow 8 liter/min
Price
Rs.8995
place
promotio
n
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PLACE
a) Increase impurities than use for
water purifier
f) Saves times
b) Increase disease
c) Direct sales given knowledge for
customers
d) Easy available product
e) At jaipur 2 distributors and many
dealers
f) Any activity, ExKnops
PROMOTION
PRODUCT
PRICE
Page 32
THREATS
1-General Awareness in consumer
2-Competitors
3-Sometime source of water
4-Government policies
5-Some time dealer or retailer not
complete their responsibilities.
OPPORTUNITIES
3-falling short to serve huge customer
base.
2- catering to unlimited customer After
sales service
1-Service network in suburbs
WEAKNESSES:
STRENGHTS
1-Brand Image of aquagaurd
2-Benchmark for Direct sales strategy.Asia's
Largest direct selling Company
3-Strong dealer sales network
4-the model also being the only water purifier to be
endorsed by the Indian Medical
Association.
5-10 billion multi product,multichannel
corporaration
6-World class quality products
SWOT ANALYSIS
DIRECT DIVISION
CONSUMER
DIVISION
CORPORATE CARE
DIVISION
MAIN
DIVISION
To support these verticals, there are 7 different support divisions. They are as follows
Page 33
Service
Customer Relation
R&D
Manufacturing
HRD
Finance
Suppor
t
Divisio
ns
Consumer Division
Retail Division
This retail division is a part of one of the main sales verticals Consumer division. This retail div
deals with distributing and selling products through traditional network of distribution.
What is retail?
Retailing is sale of goods or merchandising from a fixed location such as departmental store, kiosk,
etc in small or individual lots for direct consumption of purchaser.
Who is retailer?
A retailer is a person or group of individuals or organization which buys goods or products in
quantities from manufacturer or distributor or wholesaler then sells smaller quantities to end users.
Consumer division is the division which is involved in selling consumer durables through distrib
networks that is via retail.it is also called retail vertical There are 4 subdivisions in consumer divi
They are
Page 34
CONSUMER
DIVISION
BUSINESS
PARTNER
NEW CHANNEL
RURAL
CHANNEL
TRADITIONAL
RETAIL
CHANNEL
These are non- selling division of consumer division. This division takes care of after sales serv
Servicing part is delegated to some independent business units which are specialized in servicin
consumer durables. These are called as Service Business partners or just partners. Previously there
known as servicing franchise. There are in all about 14 business partners in Mumbai. There should
serviceman among 650 customers. These servicemen are trained by Eureka Forbes and are paid b
Business Partners.
2. New Channels
These are also advance distribution networks which are formed for distributing non traditional
outlets. Accordingly they are classified into three divisions. They are NC1, NC2 and BPCL
department
NC1 This includes distributing products for Modern Organized Retail. Modern Organized
retail consists of Organized retail outlets like Hyper city, Shoprite etc. These are managed by
different managers and distributers.
NC2 This includes small scale institutional selling. Products are sold through shops other
than consumer appliances shops. These shops are places where consumers buy utensils or
Vivaims summer project
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MANUFACTURI
NG
DISTRIBUTORS
RETAIL
Distributor
Category
General electronics
water purifier
KALPANA MARKETING water purifier
Hans marketing
water purifier
Phoenix marketing
water purifier
Prakash enterprise
water purifier
Sanjay agency
water purifier
Page 37
Area covered
Mulund-CST
Dadar-Borival
Dahisar-dhanu-palghar
Thane-badlapur
New Bombay-panvel
Raigad district
ISP :ISPs are In Shop Promoters. These are trained for promoting and supporting sales in
retail outlets. These ISP are specially trained by Eureka Forbes for frontline selling on
Vivaims summer project
Page 38
Field Sales Officer : Field Sales Officer i.e. FSO is sales person on the field. FSO has to
visit market field regularly and must try to maintain
secondary sales. Secondary sales, here is selling to retailer from distributor. These FSO
must keep good relationship with retailer. Every FSO is given a defined territory and FSO
must map target market in that territory and accordingly make a beat plan. Target for FSO
are not end consumers but retailers. Here are some duties which should be carried out by
FSO. They are
Page 39
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Supply Chain
1. Almost all products are manufacture in Aquamall/ Aquatech factories. They are situated in
many places. They were situated in Baddi but now it is shifted to Deharadun.
2. For South and south west part of India, major company warehouse is at Bangaluroo. After
manufacturing of products, they are stored in Bangaluroo warehouse.
3. After quotation by state head, products are transferred to regional warehouse. In case of
Mumbai area (M1 & M2), the warehouse is in Panvel.
4. After stock reaches regional warehouse, distributors give out orders. These orders are
managed by Area Head and Territory sales In-Charge.
5. After distributor receives goods or stock, he distributes stock among retailer into his
authority.
6. Once retailer receives stocks, he sales it off to end user i.e. consumer.
This how a product reaches final consumer from company. But here point to be noted
distribution channel for every category of product is different. There different distributors for
respective products. For example there are different distributors for Water purifier no- electric,
electric water purifier and vacuum cleaners.
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Product Range
Water Purifiers
Multifunctional
Water
purification
plant solutions
Description
Commercial Water Purifiers
Commercial Water Cooler Cum
Purifier
Storage
Water Cooler
Cum
Purifier
Hot / cold / normal water purifier
cum dispenser
UV based water purification plant
Page 46
Models
Aqua guard 200
Aqua guard 600
Aqua
guard
Cooler
Cum
Purifier.
Storage 60 / 80.
Storage 100 / 120
MF 5-in-1 hot &
cold pure guard
Aqua guard 2000
LPH UV
PC 80 & 120
R0 50 STR
AG 200
AG 600 MF 5 in 1
RO 50 On line RO 80
Page 47
AG 200 come from the maker of Aqua guard, with international water purification technology,
So you can be sure you are drinking safe water that conforms to WHO standard and that you
are protected from dangerous water borne diseases. So now, large commercial establishments
like hotels, factories, manufacturing industries, hospital etc., As well as smaller commercial
establishment like school, restaurant, Institutions, clinic, nursing homes etc. can be assured of
safe drinking water. Aqua guard 200 is designed to purify water no matter what the source of
water supply. One look at their advanced features and you know you can trust Aqua guard to
protect you and your employees from all water borne diseases.
Institutional Water Purifiers of RO based with eureka forbes
Product Overview
The RO Membrane used in Aqua guard REVIVA Institutional Reverse Osmosis purification
system has a 0. 0001 micron pore size, which prevents the passage of micro-organisms and
total dissolved salts. This makes water lighter, taste natural and safe to drink. Aquaguard
REVIVA Institutional Reverse Osmosis purification system makes the water both the
chemically and micro-biologically potable by reducing hardness, TDS, heavy metal
contaminants like Arsenic, Lead, Mercury and by removing pathogenic micro-organisms.
Consequently, it revives the original taste of water.Its unique 6 stage purification process also
reduces pesticides in the water and reduces scale formation, when water is heated.
Vivaims summer project
Page 48
Product Overview
The seven unique stage of water purification ensures that our customers get the ultimate,
convenience and safe health. New Aquaguard PureChill RO storage cooler cum water
purifying solution.The new Aquaguard PureChill RO storage cooler cum purifier with one of
its kind purification(RO Technology ), cooling and storage solution available in India for first
time.In deploys cutting-edge technology to ensure your drinking water is not only cool but
also 100% safe. It is backed by decades of experience and nationwide Eureka Forbes network,
so you can be assured of the perfect water solution to help your workplace stay healthier,
happier and more productive.
Commercial and Industrial Vacuum cleaners -Includes products suitable for Clean
Rooms/Hazardous/Centralized vacuum applications.
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Technologies of Expertise:
Point of Use water purification systems
Utility Water Treatment:
- Filtration and Disinfection
- Water Softening
- Swimming Pool Disinfection
Membrane Filtration
- Ultra Filtration / Nano Filtration
- Reverse Osmosis system
Ion Exchange
- Demineralisation
- Water Softening
- Electro Deionisation
Sea Water Desalination
Waste Water Treatment:
- Industrial Effluent Treatment
- Effluent recycle ZERO DISCHARGE system
Sewage Treatment Plant
- Sewage Treatment for safe disposal.
- Sewage Recycle using MBR Technology.
Forbes Facility , Concept & Hospitality services
To take our mission beyond Mechanized Cleaning Solutions, Forbes Facility Services was set
up to offer customized Facility Management solutions.
True to our word You manage your work We manage your work place has won us many a
Vivaims summer project
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Forbes Pro Solutions is geared up to provide its clientele the best of the Hygienic Cleaning
Solution , Safe drinking water and Facility Services, along with its globally renowned partners
with the best of the technology, solutions & services.
Page 54
YES
40%
NO
60%
Aquagurd or Aquasure
Pureit
Kent Water Purifier
Philips
Whirlpool pure fresh
Page 55
4
1.99
0
Aquagurd
Pureit
Kent
Page 56
Philips
Sales
20%
45%
Page 57
SALES
10%
3MONTHS
20%
6MNTHS
20%
ONCE A YEAR
MORE THAN A YEAR
50%
Page 58
Sales
7%
21%
1st Qtr
2nd Qtr
3rd Qtr
72%
Page 59
7%
1st Qtr
41%
2nd Qtr
3rd Qtr
52%
Page 60
Sales
15%
5%
1st Qtr
2nd Qtr
10%
3rd Qtr
4th Qtr
70%
Page 61
Column2
1
0
Page 62
Sales
10%
Health
15%
75%
Page 63
BIBLIOGRAPHY
Vivaims summer project
Page 64
WEBSITES
www.eurekaforbes.com
www.customercomplaint.in
www.golakindia.com
www.icmrindia.org
www.compareindia.com
www.pureit.in
Page 65