Ladder of Feedback Step 4: Suggest Make suggestions for improvement. This step can be blended with step 3: people state concerns and then offer suggestions to address them. Step 3: State Concerns State your puzzles and concerns. Avoid absolutes: “What's wrong is...” Use qualified terms: “I wonder i “It seems to me...” Avoid criticizing character or ability. Focus on ideas, products, or specific parts. Step 2: Value Express what you like about the idea or matter at hand in specific terms. Do not offer hasty “good, but,” and hurry on to the negatives. Step 1: Clarify Ask clarifying questions to be sure you understand the idea or matter on the table. Avoid clarifying questions that are thinly disguised criticism. (ira Feetack rater Cha Pip Cummrr eans vars Gas Canons ‘iseeen Narcan Soule 30 Ungar ange Saad ov aon ‘is imalolaringistonseucesastocancsFriends’ Feedback Ladder ‘Step 4: Ofer helpful suggestions. (You might by.) ‘Stop 2: Stale concerns. Focus only on ideas, products or speci part (vender tt) ‘Stop 2: Value. What is good about the work? Be specif (ke. ‘Stop 1: Clarity your understanding. fm not sure | understand...) ye Erna Foesac asd ty Pip Canna lensed nde oie Conmars Aiton NtConmar ‘Stroke Canad ine Sand on wrens isingenmngtaanse ease