PROJECT PLAN

INTRODUCTION
Quality management is often seen as a concept within which the proven facts and theories
work in making its recent definition. Generally, concepts of quality management have three
main points: customer priority, improvement on a continuous basis and a pivotal role for
people. Any company or firm that wants to manufacture products with a higher quality and
better safety needs a Quality Management Plan or system.
For several years now, Queen Consolidate has remained a leading company in the field of
technology and manufacturing parts of heavy vehicles. But due to lack of Quality
management the company has been a victim of several unfortunate incidents. These have
caused great damages to the company. The aim of this project is to implement a new quality
management program for the company which will help us to raise the bar in terms of our
products and services.
In the market today the competition is very high and the quality of the products as well as
services need to be good enough quality wise for the satisfaction of the potential customers.
The definition of quality varies from people to people but the main aim of a company is to
sell products to become imperishable in the market.
For an organisation customers are the most important constraint. If they are not happy with
the company, then it will have produce an adverse effect. This project will ensure the quality
of the products and services of the company. Quality is what a customer says about a
particular product of the company. Quality is productivity, competitive cost, timely delivery
and total customer satisfaction. With the implementation of this particular project, Quality
Management Project (QMP), it will help to standardise the quality of the company in all
possible aspects.

Every company which needs to produce high end products with a quality assurance needs a
quality management needs a quality management program. The purpose of the project is to
implement a quality management program which will ensure the high quality of the
manufactured products. It will also increase the efficiency of the organisation and strengthen
the structure of the company by anticipating activities for improvement of the Queen
Consolidate.
Project Management Scope
In the market today the competition is very high and the quality of the products as well as
services need to be good enough quality wise for the satisfaction of the potential customers.
The definition of quality varies from people to people but the main aim of a company is to
sell products to become imperishable in the market.
For an organisation customers are the most important constraint. If they are not happy with
the company, then it will have produce an adverse effect. This project will ensure the quality
of the products and services of the company. Quality is what a customer says about a
particular product of the company. Quality is productivity, competitive cost, timely delivery
and total customer satisfaction. With the implementation of this particular project, Quality
Management Project (QMP), it will help to standardise the quality of the company in all
possible aspects.
Every company which needs to produce high end products with a quality assurance needs a
quality management needs a quality management program. The purpose of the project is to
implement a quality management program which will ensure the high quality of the
manufactured products. It will also increase the efficiency of the organisation and strengthen
the structure of the company by anticipating activities for improvement of the Queen
Consolidate.

Quality management in a company is needed due to various reasons. The QMP project will
aim at delivering satisfaction for the customers, improvement of employee quality and overall
improvement of organisations performance and efficiency. The QMP project will basically
promote the standardisation of products, production processes, procedures and problem
solving. As a feedback mechanism, repeated quality auditing will enable the evaluation of the
existing practices and standards, which will then open up the opportunity for performing
improvements. A continuous process of improvement will turn quality management program
into a quality assurance system. This assurance system is expected to build the capability for
socio-cultural interactions that will create transparency and trusts between internal elements
of the Queen consolidate. From the external viewpoint, internal transparency and trust
improve the degree of assurance for external partners.
Project Milestones
The milestone schedule of the project is given below. As requirements are more clearly
defined this schedule may be tweaked. Any modifications will be conveyed through project
status meetings by the project manager.
Summary Milestone Schedule List key project milestones relative to project start.
Project Milestone

Project Start

Complete Planning for QMP

Complete QA & QC

Acquire Tools and Software to back the project

Complete the Quality Testing and Feedback

Deploy Solution

Project Complete

Work Breakdown Structure

Target Date
(mm/dd/yyyy)

The WBS of QMP is composed of working packages that will not exceed 40 hours of work
per week but must be at least 4 hours work. Work packages are developed by a strong
collaboration among the team members of project team as well as stakeholders with input
from quality managers and data of research from past projects.
The WBS Dictionary states all work packages of the QMP Project. These statements include
every task, resource as well as deliverables. All work packages in the WBS is stated in the
WBS Database of the Queen Consolidate and will support in planning resources, completion
of tasks and making sure that the deliverables meet requirements of project.
The QMP Project schedule is taken from the WBS and Project Charter with valuable inputs
from every QMP team member. The schedule is completed and it is then revised by the
Project Sponsors, and approved and put in action. The schedule is to be maintained by a MS
Project Chart by the QMP Project Manager. Any proposal of change to the schedule will
follow Queen Consolidates change in control process. If boundary controls established
exceeded, a request for change will be submitted to QMPs Project Manager. The Project
Manager and the project team will determine the changes impact, its cost, its resources, its
scope, and at last the risks. If it is found that the impacts exceed the boundary conditions,
then the change will be forwarded to the Project Sponsor for review and approval.
Change Management Plan
These are the steps that are included in QMPs change management plan:

Any need for change is to be identified. The request is to be submitted to the project

manager.
A log is to be maintained by the Project manager for all the changes requested.
A survey is to be conveyed by the project manager to judge whether the changes are
needed or not.

The control board of the consolidate will decide about the implementation of the

change requested on receiving report from the Project manager.

After the approval from CCB the Project Manager will take the responsibility to

implement the proposed changes.

Any member of the team may request for the change. It will be logged by the Project
Manager and it is then the Project Managers duty to keep track of the change till the
end.

Communication Plan
The communication plan is usually proposed by the Project Manager. It contains the plan for
establishing a healthy communication between the project members, sponsors and
stakeholders. The matrix below is the communication matrix.
Communicati
on Type

Description

Frequenc
y

Format

Participants/
Distribution

Deliverabl
e

Owner

Weekly Status
Report

Email
summary of
project status

Weekly

Email

Project Sponsor,
Team and
Stakeholders

Status Report

Project
Manager

Weekly Project
Team Meeting

Meeting to
review action
register and
status

Weekly

In Person

Project Team

Updated
Action
Register

Project
Manager

Project Monthly
Review (PMR)

Present
metrics and
status to team
and sponsor

Monthly

In Person

Project Sponsor,
Team, and
Stakeholders

Status and
Metric
Presentation

Project
Manager

Project Gate
Reviews

Present
closeout of
project phases
and kickoff
next phase

As Needed

In Person

Project Sponsor,
Team and
Stakeholders

Phase
completion
report and
phase kickoff

Project
Manager

Technical Review

Review of any
work
associated
with the project

As Needed

In Person

Project Team

Technical
Design
Package

Project
Manager

Scope Management Plan

The WBS of QMP is composed of working packages that will not exceed 40 hours of work
per week but must be at least 4 hours work. Work packages are developed by a strong
collaboration among the team members of project team as well as stakeholders with input
from quality managers and data of research from past projects.
The WBS Dictionary states all work packages of the QMP Project. These statements include
every task, resource as well as deliverables. All work packages in the WBS is stated in the
WBS Database of the Queen Consolidate and will support in planning resources, completion
of tasks and making sure that the deliverables meet requirements of project.
Every company which needs to produce high end products with a quality assurance needs a
quality management needs a quality management program. The purpose of the project is to
implement a quality management program which will ensure the high quality of the
manufactured products. It will also increase the efficiency of the organisation and strengthen
the structure of the company by anticipating activities for improvement of the Queen
Consolidate.
Quality Management
Quality management of the project is every members responsibility. The Project Manager is
responsible for quality management throughout the duration of the project. The Project
Manager is responsible for implementing the Quality Management Plan and ensuring all
tasks, processes, and documentation are compliant with the plan. The Project Manager will
work with the projects quality specialists to establish acceptable quality standards. The
Project Manager is also responsible for communicating and tracking all quality standards to
the project team and stakeholders.
Risk Management Plan

The approach for managing risks for the QMP Project includes a methodical process by
which the project team identifies, scores, and ranks the various risks. Every effort will be
made to proactively identify risks ahead of time in order to implement a mitigation strategy
from the projects onset. The most likely and highest impact risks were added to the project
schedule to ensure that the assigned risk managers take the necessary steps to implement the
mitigation response at the appropriate time during the schedule. Risk managers will provide
status updates on their assigned risks in the bi-weekly project team meetings, but only when
the meetings include their risks planned timeframe.
Upon the completion of the project, during the closing process, the project manager will
analyze each risk as well as the risk management process. Based on this analysis, the project
manager will identify any improvements that can be made to the risk management process for
future projects. These improvements will be captured as part of the lessons learned
knowledge base.

SECOND PART OF PROJECT PLAN

Human Resource Management Plan
The QMP project will have a matrix structure with support from various enterprises. Every
work will be done internally. The human resource requirements for the QMP will include:
1. Project Manager (Head Position)- The project manager will be responsible for all the
management work. The Project Managers responsibility is to plan, create,
management of all work activities, to check variances, to track, report, communicate,
to evaluate performances, staffing, and coordination within the team with functional
managers.
2. Quality Manager- Quality managers responsibility is to oversight all the work going
on in the QMP project and to ensure the quality of the work and to process all the
complaints received. Quality Managers work is to assist Project Manager in
development of work packages, risk management, schedule management, identifying
requirements and to create reports. The Quality manager is to be managed by Project
Manager who is obliged to give feedbacks to Functional Managers.
3. Senior Quality Specialist- Senior Quality specialist is responsible for quality control
and quality assurance of the project. The primary responsibility of a Senior Quality
specialist is to receive quality reports and metrics and to make it in a log for and then
submit to the Project Manager to communicate. Senior Quality Specialist is to be
managed by the project manager in giving feedbacks to functional managers in
evaluating the performance quotient of the QMP along with Quality managers.
4. Quality Specialists- Quality specialist is responsible for quality control and quality
assurance of the project. The primary responsibility of a Quality specialist is to
receive quality reports and metrics for the senior quality specialists. Quality Specialist
is to be managed by the project manager in giving feedbacks to functional managers

in evaluating the performance quotient of the QMP along with Senior Quality
Specialists.
5. Technical Writer- Responsibility is to compile all the documents and to reframe them
into Technical reports. The work of a technical writer is to help the Project Manager
with Configuration Management and to compile all the project documents. They will
be managed by Project Manager and will also provide necessary feedback to
functional managers.
6. Testing specialist- Is responsible for testing the final products and to ensure the
quality and safety of the product. Responsible for ensuring all testing resources are
coordinated. The Testing Specialist will be managed by the Project Manager who will
also provide feedback to the functional manager for performance evaluations.
The Project Manager is responsible to negotiate with all necessary Queen Consolidate
functional managers in order to identify and assign resources for the QMP Project. All
resources must be approved by the appropriate functional manager before the resource may
begin any project work. The project team will not be co-located for this project and all
resources will remain in their current workspace.
Cost and Budget Estimate
The Project Manager is to be responsible for managing and reporting on the projects cost
throughout the duration of the project. The Project Manager will provide the review of the
projects cost performance during the monthly project status meeting. Using earned value
calculations, the Project Managers responsibility is to do accounting for cost deviations and
presenting the Project Sponsor with options for getting the project back on budget. All
budget authority and decisions, to include budget changes, reside with the QMP Project
Sponsor.

Cost as well as Schedule Performance Index (CPI and SPI respectively) is to be reported on a
monthly basis by the Project Manager to the Project Sponsors. Variances of 10% or +/- 0.1 in
the cost and schedule performance indexes must change the status of the cost to cautionary
and action taking levels. These will be reported and if its found that there is no or minimal
impact on the projects cost or schedule baseline then there may be no action required. Cost
variances of 20%, or +/- 0.2 in the cost and schedule performance indexes will change the
status of the cost to red or critical. These will be reported and require corrective action from
the Project Manager in order to bring the cost or schedule performance indexes back in line
with the allowable variance. Any corrective actions will require a project change request and
be must approved by the CCB before it can be implemented.
The table given below is the Cost estimate and budget for the QMP project which is based on
cost estimates for the successful completion of the project.
Project Phase

Budgeted Total

Comments

Personnel Resources

$110,000

Includes work hours for

all project team
members for gathering
requirements and
planning project

QC & QA processes

$45,000

Includes assurance of
quality and quality
control for the QMP. All
necessary processes to
maintain the quality is
included in it

Software and Tools

$75,000

Includes all work hours

for control the
processes with quality
management system
software

Quality Testing

$15,000

Includes all work hours

for testing (including
software testing) of

QMP quality.

Miscellaneous and
transition

$5,000

Includes all work hours

for transition to
operations and project
closeout

Resource Calendar
The QMP Project will require all project team members for the entire duration of the project
although levels of effort will vary as the project progresses. The Project is scheduled to last
one year with standard 40 hour work weeks. If a project team member is not required for a
full 40 hour work week at any point during the project, their efforts outside of the QMP
Project will be at the discretion of their Functional Manager.

Procurement and Acquisition Management Plan

This Procurement Management Plan sets the procurement framework for the QMP. It will
serve as a guide for managing the procurements throughout the life of the project and will be
updated as acquisition needs change. This plan will identify and define the items to be

procured, the types of contracts to be used in support of this project, the contract approval
process, and decision criteria.

The importance of coordinating procurement activities,

establishing firm contract deliverables, and metrics in measuring procurement activities is

also included.
The Project Manager assisted by Quality managers will provide oversight and management in
concert with appropriate agency procurement and management staff for all procurement
activities under QMP. The Project Manager and Quality Manager will work with the project
team to identify all items to be procured for the successful completion of the project. The
Project Manager will then review the procurement list with the Project Steering Committee
(PSC) for approval. The process involves determining whether to acquire outside support
and, if so what to acquire, how to acquire it, how much is needed, and when to acquire it.
The following procurement items and/or services have been determined to be essential for
completion and success of QMP. The following list of items/services, justification, and
timeline are pending PSC review for submission to the CPO:
Item/Service

Justification

Category

Needed By

Item A

Needed for manufacturing

widget

Software

31 July 20xx

Item B

Needed for building tool type 2

Hardware

15 August
20xx

Item C

Needed for transferring data to

new operating system

Services

1
September
20xx

Item D

Hosting will be included or

outsourced

Hosting

1
September
20xx

Item E

Quality Maintenance will be

included or outsourced

Quality
Maintenance

1
September
20xx

Item F

Responsibilities for working

with IV&V vendor

Independent
Verification
and
Validation
(IV&V)

31 July 20xx

Item G

Resources needed to staff

project team

Project team
Resources

1
September
20xx

All items and services to be procured for QMP will be done under firm-fixed price contracts.
The project team will work with the Agency Financial Office and Procurement staff to define
the item types, quantities, services and required delivery dates. The Request for Proposal
(RFP) Coordinator will then go for bids from various vendors in order to procure the items
within the required time frame and at a reasonable cost under the firm fixed price contract
once the vendor is selected.
The Project Manager and Quality Manager along with Agency staff will meet with the CPO
office to determine the type of procurement model that best meets the need of the project. If
necessary, a Request for Information (RFI) may be released as a first procurement step to
gather information. Based on the Vendor responses to the RFI, the CPO office and the
Agency will determine the procurement process that must be followed, such as noncompetitive contract request, competitive negotiation, alternative procurement, RFP cost only
or RFP.
The procurement documents must be submitted for OIR endorsement for all technology
projects, the Department of Human Resources must approve training for State employees,
and the CPO and Comptroller offices must provide the final approval.

The criteria for the selection and award of procurement contracts under this project will be
based on the following decision criteria:

Comparison of outsourced cost versus in house sourcing

Mandatory Requirements
Vendor financial documentation
General Qualifications & Experience (vendor and proposed staff)
Past performance Technical Qualifications
Quality
Ability of the vendor to provide all items by the required delivery date
Software Demonstration and/or Oral Presentation
System Infrastructure Impact
Cost

The Project Manager will provide oversight and management for all procurement activities
under this project. The Project Manager is authorized to approve all procurement actions up
to $50,000. Any procurement actions exceeding this amount must be approved by the Project
Sponsor.
While this project requires minimal or no procurement, in the event procurement is required,
the Project Manager will work with the project team to identify all items or services to be
procured for the successful completion of the project. The Project Manager will then ensure
these procurements are reviewed by the Program Management Office (PMO) and presented
to the contracts and purchasing groups. The contracts and purchasing groups will review the
procurement actions, determine whether it is advantageous to make or buy the items or
resource required services internally, and begin the vendor selection, purchasing and the
contracting process.
In the event a procurement becomes necessary, the Project Manager will be responsible for
management any selected vendor or external resource.

The Project Manager will also

measure performance as it relates to the vendor providing necessary goods and/or services
and communicate this to the purchasing and contracts groups.

SCHEDULE MANAGEMENT PLAN

Project schedules for the QMP Project will be created using MS Project 2007 starting with
the deliverables identified in the projects Work Breakdown Structure (WBS). Activity
definition will identify the specific work packages which must be performed to complete
each deliverable. Activity sequencing will be used to determine the order of work packages
and assign relationships between project activities. Activity duration estimating will be used
to calculate the number of work periods required to complete work packages. Resource
estimating will be used to assign resources to work packages in order to complete schedule
development.
Once a preliminary schedule has been developed, it will be reviewed by the project team and
any resources tentatively assigned to project tasks. The project team and resources must
agree to the proposed work package assignments, durations, and schedule. Once this is
achieved the project sponsor will review and approve the schedule and it will then be base
lined.
In accordance with QUEEN CONSOLIDATEs organizational standard, the following will be
designated as milestones for all project schedules:

Completion of scope statement and WBS/WBS Dictionary

Base lined project schedule
Approval of final project budget
Project kick-off
Approval of roles and responsibilities
Requirements definition approval
Completion of data mapping/inventory
Project implementation
Acceptance of final deliverables

Roles and responsibilities for schedule development are as follows:

The project manager will be responsible for facilitating work package definition, sequencing,
and estimating duration and resources with the project team. The project manager will also
create the project schedule using MS Project 2007 and validate the schedule with the project
team, stakeholders, and the project sponsor. The project manager will obtain schedule
approval from the project sponsor and baseline the schedule.
The project team is responsible for participating in work package definition, sequencing,
duration, and resource estimating.

The project team will also review and validate the

proposed schedule and perform assigned activities once the schedule is approved.
The project sponsor will participate in reviews of the proposed schedule and approve the final
schedule before it is base lined. The project stakeholders will participate in reviews of the
proposed schedule and assist in its validation.

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3. Project Management Methodology: A Practical Guide for the Next Millennium by
Ralph L. Kliem, Irwin S. Ludin, Ken L. Robertson - Hardcover -Published 1997
Creating an Environment for Successful Projects: The Quest to Manage Project
Management (The Jossey-Bass Business & Management Series by Robert J.Graham,
Randall L. Englund - Hardcover - 272 pages - Published Aug. 1997
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(Editor), E.S. Anderson - 2nd Edition - Paperback - 196 pages, Published 1997