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Amadeus Alta
Departure Control
Customer
Management
Guidelines for Installation

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Index
_ 1 Introduction .......................................................................................... 4
1.1 Purpose ........................................................................................... 4
1.2 Hardware and Software Minimum Requirements ................................... 4
1.2.1. Alta Reservation Desktop (ARD) Minimum
Requirements ..................................................................................... 5

1.3 Network Minimum Requirements ........................................................ 5


1.3.1 ARD Network Minimum Requirements ............................................ 6
1.4 Installation of 2 Versions ................................................................... 6
1.5 GUI Log Files ................................................................................... 6
1.6 Contacts .......................................................................................... 6
1.6.1 Technical Support ....................................................................... 6
_ 2 Quick Installation Instructions ................................................................. 6
2.1 Pre-requisites................................................................................... 6
2.2 First deployment of the application ..................................................... 7
2.3 Subsequent deployments of the application ......................................... 7
2.4 Network Connections ........................................................................ 8
2.4.1 Production Settings ..................................................................... 8
2.4.2 Skilling settings ........................................................................ 20
_ 3 ARD Setup .......................................................................................... 35
3.1 Root Certificates Installation ............................................................ 35
3.1.1 Certificates Installation Instructions ............................................ 36
3.2 Proxy Configuration ........................................................................ 39
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_ 4. Annexes ............................................................................................ 41
4.1 Details of CM Application Packaging .................................................. 41
4.2 1A-Launcher Command Line Parameters ........................................... 42
4.2.1 Mandatory parameters ............................................................... 42
4.2.2 Logging ................................................................................... 44
4.2.3 Screen Size Configuration .......................................................... 47
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4.2.4 Use of the GUI caching .............................................................. 47


4.2.5 Compression for GUI caching ...................................................... 48
4.2.6 Use of the GUI Shared caching ................................................... 48
4.2.7 PrioA Patching .......................................................................... 49
4.2.8 Mono-Instance Configuration ...................................................... 50
4.2.9 Encryption Configuration ............................................................ 50
4.2.10 Miscellaneous command parameters .......................................... 51
4.2.11 Devices command parameters .................................................. 51
4.2.12 Basic Device Configuration and Filtering ..................................... 52
4.2.13 RESA Specific Device Configuration ........................................... 53
4.2.14 XUL Proxy Configuration........................................................... 53
4.3 Errors and Warning ......................................................................... 56
4.3.1 Introduction ............................................................................. 56
4.3.2 Application Errors and Warnings ................................................. 56
4.3.3 Middleware Errors ..................................................................... 57
4.3.4 Network Interruption ................................................................. 59

2016 Amadeus IT Group SA

_ 5 References .......................................................................................... 60

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1 Introduction
1.1 Purpose
This document describes how the Amadeus Alta Departure Control Customer Management GUI is
packaged and configured, and provides guidelines for installation.
The document deliberately doesnt define how to use the GUI, although it does contain sections that
reference how errors and warnings are handled, and how keyboard usage works. The reader is
referred to the document at Reference 2 for detailed information about getting started with the GUI
(e.g. keyboard mapping, application shortcuts, login/logout), before using the GUI.
The CM GUI can be considered as the main application being deployed, but it is packaged along with
an additional application called the 1A-Launcher.
The 1A-Launcher is a very thin client application used to identify the correct version of the GUI to
load amongst a number of other installed versions. 1A-Launcher fulfils the following high level functions:
It acts as single entry point for configuration for all Amadeus GUIs, thus simplifying the task
of Airport Site administrators. For instance, in addition to workstation environment variables
and command line options, 1A-Launcher loads and parses a unique configuration file and
forwards relevant settings to the GUI as Java properties.
It controls the validity of each GUI version to be launched. Typically two versions of a given
GUI are installed on the workstation (version N and version N-1) during the migration phase.
1A-Launcher is able to start the correct version of the GUI by querying a centralized Amadeus
Version Server. This feature is useful in production environment in case of discrepancy or
fallback.
It can download patches from Amadeus Host (Version Server) and pass the downloaded fix
to the GUI which patches its own code on the fly.
It allows reducing GUI launch time - in slow environments (i.e. slow network and/or overloaded file server) - by compressing and/or caching locally the GUI jar files and JRE files.
It allows installing an Amadeus Java application as Windows service that runs in background
even if no user is logged in.
It is not the aim of this document to specify the 1A-Launcher in detail. Further details about 1ALauncher and other GUI management topics can be found in Reference 1.

1.2 Hardware and Software Minimum Requirements


Minimum PC configuration:

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800 megahertz (MHz) processor.


512 megabyte (MB) RAM. At least 384MB RAM should remain available for the GUI.

Should the application detect that the PC does not have the minimum recommended memory a
warning will be displayed in the splash screen at launch time. This will not block the application
from launching.

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The display and video-adapter requirements is at least 15-inch CRT or 13-inch TFT screen with at
least 800x600 pixels x 256 colours.
In case the Airport Site administrator wants to install the application on the workstation itself and
not on the file server, then the minimum space required is 600MB for the installation of two
versions of CM.
The GUI is designed for and tested on Windows XP and Windows 7. Please note that Microsoft no
longer supports Windows XP so their usage is not recommended.
The application runs in a Java version 1.7.0_80
In order to be able to run the 1A-PE (embedded in CM Application), on an ARINC platform, ARINC
peripheral manager PCP32 must be activated.
The Customer Management GUI is designed to be primarily keyboard driven, but also usable with
the mouse. Refer to Reference 2 for a definition of the keys (e.g. tab, arrow, and menu-keys)
used in the application.
Please note that the required minimum configuration is subject to the Airline negotiation with the
Airport representative or Platform provider. Amadeus expectation is that this minimum
configuration will be available.

1.2.1. Alta Reservation Desktop (ARD) Minimum Requirements


In order to be able to run ARD (embedded in CM application), this is the minimum PC
configuration:

2016 Amadeus IT Group SA

Intel Core2Duo processor family or later


2 gigabyte (GB) RAM
Display resolution 1024x768

1.3 Network Minimum Requirements


The network protocol is TCP/IP. IP connectivity is to be enabled in the airports where this model is
to be put in place.
Alta DC JFEs are resolving the IP-Addresses via DNS-Names. Since on a certain number of
Airports DNS-Service is not available, the bypass is to define the DNS-Names in a HOSTS-File. The
administration of HOSTS-File is under the responsibility of the Local Airport Site Administrators.
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DNSs and IPs are provided in chapter 2.4

1.3.1 ARD Network Minimum Requirements


Sessions

Bandwidth

1-5

512 kbits/s

5-10

1024 kbits/s

8-20

1544 kbits/s = T1

8-40

2048 kbits/s = E1

30-50

48 kbits/s per session

>50

24 kbits/s per session

1.4 Installation of 2 Versions


For Fallback purposes, Amadeus always require two versions of the GUI to be available on the
workstation (either locally or on the file server).

1.5 GUI Log Files


1A-Launcher and CM application generates GUI log files allowing further investigation in case of
problems with the application. These files may be required by Amadeus for troubleshooting.
Location and parameters for the log files are described in chapter 2.4

1.6 Contacts
1.6.1 Technical Support
PMGDCS@amadeus.com

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2 Quick Installation Instructions


2.1 Pre-requisites
The Platform Provider peripheral manager must be installed and configured properly on the
workstation on which physical devices are attached.

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2.2 First deployment of the application


Step1: Airport Site Administrator downloads the application following guidelines provided to
him/her by his/her Central organization. In case download is not possible, then the Airport Site
Administrator will have to request a CD to be shipped. This zip package contains the Platform
Providers Installation Instructions on top of the present Amadeus Guidelines (for the Amadeus
application and as well for the WorkstationID set-up).
Step 2: Uncompress the ZIP file to the Airport File Server (for example U:\<Airline>\Amadeus) or
on the Workstation itself. The directory CustomerManagement will be created (e.g. under
U:\<Airline>\Amadeus). Please note that the application becomes active as soon as the new
version has been unzipped. Therefore it is mandatory that the Airport Site administrator follows
the instructions in the work order provided by his/her central organization. It is important that the
requested date and time of the installation is adhered to.
Step 3: Configure a short-cut (icon) for all the workstations that will be using CM, to call 1ALauncher.exe. This file would have been extracted as part of Step 2 into the top-level folder.
Step 4: Configure each short-cut to identify the workstation it is running on, the platform it is
running on and the airline details. The minimum mandatory parameters are the WorkstationID,
the airlineCode, the airlineNumericID, and the platform. The rest of the parameters are described
in chapter 2.4.
Note that steps 3 & 4 are being described by the Airport Site Administrators Central Organization,
and therefore the corresponding scripts or Installation Instructions should be part of the package
provided to the Airport Site Administrators by their Central Organization.
Information on WorkstationID can be found in Reference 3 document.

2.3 Subsequent deployments of the application


Step 1: same as described in the previous chapter
Step 2: same as described in the previous chapter. The file MUST be uncompressed in the same
folder as the first time when it was extracted.
An important point for this subsequent installation is that the application MUST not be
running at the time when the zip file is uncompressed, otherwise the 1A-Launcher file
will not be replaced by the new one and an error message similar to the following one

2016 Amadeus IT Group SA

will be displayed:

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Note that if the application is installed directly on a workstation and if the workstation is a new
one, then Steps 3 & 4 MUST be repeated.

2.4 Network Connections


The GUI is delivered with the host connections pre-configured.

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2.4.1 Production Settings

User

Port

TLS Port

DNS Names

02

10500

prd1.02.airline.amadeus.net

02

10500

prd2.02.airline.amadeus.net

04

10482

prd1.04.airline.amadeus.net

04

10482

prd2.04.airline.amadeus.net

05

10489

prd1.05.airline.amadeus.net

05

10489

prd2.05.airline.amadeus.net

06

10547

prd1.06.airline.amadeus.net

06

10547

prd2.06.airline.amadeus.net

07

10569

prd1.07.airline.amadeus.net

07

10569

prd2.07.airline.amadeus.net

08

10554

prd1.08.airline.amadeus.net

08

10554

prd2.08.airline.amadeus.net

09

10561

prd1.09.airline.amadeus.net

09

10561

prd2.09.airline.amadeus.net

10

10597

prd1.10.airline.amadeus.net

10

10597

prd2.10.airline.amadeus.net

11

10591

prd1.11.airline.amadeus.net

11

10591

prd2.11.airline.amadeus.net

12

10594

prd1.12.airline.amadeus.net

12

10594

prd2.12.airline.amadeus.net

13

10650

40650

prd1.13.airline.amadeus.net

13

10650

40650

prd2.13.airline.amadeus.net

14

10652

40652

prd1.14.airline.amadeus.net

Airline
Numeric
ID

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14

10652

40652

prd2.14.airline.amadeus.net

15

10585

prd1.15.airline.amadeus.net

15

10585

prd2.15.airline.amadeus.net

16

10601

prd1.16.airline.amadeus.net

16

10601

prd2.16.airline.amadeus.net

17

10619

40619

prd1.17.airline.amadeus.net

17

10619

40619

prd2.17.airline.amadeus.net

18

10634

40634

prd1.18.airline.amadeus.net

18

10634

40634

prd2.18.airline.amadeus.net

19

10640

40640

prd1.19.airline.amadeus.net

19

10640

40640

prd2.19.airline.amadeus.net

20

10652

40652

prd1.20.airline.amadeus.net

20

10652

40652

prd2.20.airline.amadeus.net

21

10712

40712

prd1.21.airline.amadeus.net

21

10.712

40712

prd2.21.airline.amadeus.net

22

10652

40652

prd1.22.airline.amadeus.net

22

10652

40652

prd2.22.airline.amadeus.net

23

10652

40652

prd1.23.airline.amadeus.net

23

10652

40652

prd2.23.airline.amadeus.net

24

10654

40654

prd1.24.airline.amadeus.net

24

10654

40654

prd2.24.airline.amadeus.net

25

10653

40653

prd1.25.airline.amadeus.net

25

10653

40653

prd2.25.airline.amadeus.net

26

10662

40662

prd1.26.airline.amadeus.net

26

10662

40662

prd2.26.airline.amadeus.net

27

10737

40737

prd1.27.airline.amadeus.net

27

10737

40737

prd2.27.airline.amadeus.net

28

10652

40652

prd1.28.airline.amadeus.net

28

10652

40652

prd2.28.airline.amadeus.net

29

10655

40655

prd1.29.airline.amadeus.net

29

10655

40655

prd2.29.airline.amadeus.net

2N

10746

40746

prd1.2n.airline.amadeus.net

2N

10746

40746

prd2.2n.airline.amadeus.net

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2U

10301

prd1.2u.amadeus.net

454

2U

10301

prd2.2u.amadeus.net

454

30

10655

40655

prd1.30.airline.amadeus.net

30

10655

40655

prd2.30.airline.amadeus.net

31

10655

40655

prd1.31.airline.amadeus.net

31

10655

40655

prd2.31.airline.amadeus.net

32

10655

40655

prd1.32.airline.amadeus.net

32

10655

40655

prd2.32.airline.amadeus.net

33

10661

40661

prd1.33.airline.amadeus.net

33

10661

40661

prd2.33.airline.amadeus.net

34

10656

40656

prd1.34.airline.amadeus.net

34

10656

40656

prd2.34.airline.amadeus.net

36

10656

40656

prd1.36.airline.amadeus.net

36

10656

40656

prd2.36.airline.amadeus.net

37

10656

40656

prd1.37.airline.amadeus.net

37

10656

40656

prd2.37.airline.amadeus.net

38

10656

40656

prd1.38.airline.amadeus.net

38

10656

40656

prd2.38.airline.amadeus.net

39

10656

40656

prd1.39.airline.amadeus.net

39

10656

40656

prd2.39.airline.amadeus.net

40

10665

40665

prd1.40.airline.amadeus.net

40

10665

40665

prd2.40.airline.amadeus.net

41

10657

40657

prd1.41.airline.amadeus.net

41

10657

40657

prd2.41.airline.amadeus.net

42

10657

40657

prd1.42.airline.amadeus.net

42

10657

40657

prd2.42.airline.amadeus.net

43

10659

40659

prd1.43.airline.amadeus.net

43

10659

40659

prd2.43.airline.amadeus.net

44

10657

40657

prd1.44.airline.amadeus.net

44

10657

40657

prd2.44.airline.amadeus.net

45

10657

40657

prd1.45.airline.amadeus.net

45

10657

40657

prd2.45.airline.amadeus.net

46

10657

40657

prd1.46.airline.amadeus.net

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46

10657

40657

prd2.46.airline.amadeus.net

47

10658

40658

prd1.47.airline.amadeus.net

47

10658

40658

prd2.47.airline.amadeus.net

48

10660

40660

prd1.48.airline.amadeus.net

48

10660

40660

prd2.48.airline.amadeus.net

49

10658

40658

prd1.49.airline.amadeus.net

49

10658

40658

prd2.49.airline.amadeus.net

50

10658

40658

prd1.50.airline.amadeus.net

50

10658

40658

prd2.50.airline.amadeus.net

51

10663

40663

prd1.51.airline.amadeus.net

51

10663

40663

prd2.51.airline.amadeus.net

52

10664

40664

prd1.52.airline.amadeus.net

52

10664

40664

prd2.52.airline.amadeus.net

53

10666

40666

prd1.53.airline.amadeus.net

53

10666

40666

prd2.53.airline.amadeus.net

54

10655

40655

prd1.54.airline.amadeus.net

54

10655

40655

prd2.54.airline.amadeus.net

55

10667

40667

prd1.55.airline.amadeus.net

55

10667

40667

prd2.55.airline.amadeus.net

56

10667

40667

prd1.56.airline.amadeus.net

56

10667

40667

prd2.56.airline.amadeus.net

57

10667

40667

prd1.57.airline.amadeus.net

57

10667

40667

prd2.57.airline.amadeus.net

58

10667

40667

prd1.58.airline.amadeus.net

58

10667

40667

prd2.58.airline.amadeus.net

59

10667

40667

prd1.59.airline.amadeus.net

59

10667

40667

prd2.59.airline.amadeus.net

60

10667

40667

prd1.60.airline.amadeus.net

60

10667

40667

prd2.60.airline.amadeus.net

61

10668

40668

prd1.61.airline.amadeus.net

61

10668

40668

prd2.61.airline.amadeus.net

62

10668

40668

prd1.62.airline.amadeus.net

62

10668

40668

prd2.62.airline.amadeus.net

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63

10668

40668

prd1.63.airline.amadeus.net

63

10668

40668

prd2.63.airline.amadeus.net

64

10668

40668

prd1.64.airline.amadeus.net

64

10668

40668

prd2.64.airline.amadeus.net

65

10668

40668

prd1.65.airline.amadeus.net

65

10668

40668

prd2.65.airline.amadeus.net

66

10668

40668

prd1.66.airline.amadeus.net

66

10668

40668

prd2.66.airline.amadeus.net

67

10668

40668

prd1.67.airline.amadeus.net

67

10668

40668

prd2.67.airline.amadeus.net

68

10668

40668

prd1.68.airline.amadeus.net

68

10668

40668

prd2.68.airline.amadeus.net

69

10669

40669

prd1.69.airline.amadeus.net

69

10669

40669

prd2.69.airline.amadeus.net

70

10669

40669

prd1.70.airline.amadeus.net

70

10669

40669

prd2.70.airline.amadeus.net

71

10669

40669

prd1.71.airline.amadeus.net

71

10669

40669

prd2.71.airline.amadeus.net

72

10669

40669

prd1.72.airline.amadeus.net

72

10669

40669

prd2.72.airline.amadeus.net

73

10669

40669

prd1.73.airline.amadeus.net

73

10669

40669

prd2.73.airline.amadeus.net

74

10669

40669

prd1.74.airline.amadeus.net

74

10669

40669

prd2.74.airline.amadeus.net

75

10669

40669

prd1.75.airline.amadeus.net

75

10669

40669

prd2.75.airline.amadeus.net

76

10669

40669

prd1.76.airline.amadeus.net

76

10669

40669

prd2.76.airline.amadeus.net

78

10669

40669

prd1.78.airline.amadeus.net

78

10669

40669

prd2.78.airline.amadeus.net

79

10670

40670

prd1.79.airline.amadeus.net

79

10670

40670

prd2.79.airline.amadeus.net

80

10670

40670

prd1.80.airline.amadeus.net

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80

10670

40670

prd2.80.airline.amadeus.net

81

10670

40670

prd1.81.airline.amadeus.net

81

10670

40670

prd2.81.airline.amadeus.net

82

10670

40670

prd1.82.airline.amadeus.net

82

10670

40670

prd2.82.airline.amadeus.net

83

10670

40670

prd1.83.airline.amadeus.net

83

10670

40670

prd2.83.airline.amadeus.net

84

10670

40670

prd1.84.airline.amadeus.net

84

10670

40670

prd2.84.airline.amadeus.net

85

10670

40670

prd1.85.airline.amadeus.net

85

10670

40670

prd2.85.airline.amadeus.net

86

10670

40670

prd1.86.airline.amadeus.net

86

10670

40670

prd2.86.airline.amadeus.net

87

10670

40670

prd1.87.airline.amadeus.net

87

10670

40670

prd2.87.airline.amadeus.net

88

10670

40670

prd1.88.airline.amadeus.net

88

10670

40670

prd2.88.airline.amadeus.net

89

10671

40671

prd1.89.airline.amadeus.net

89

10671

40671

prd2.89.airline.amadeus.net

90

10671

40671

prd1.90.airline.amadeus.net

90

10671

40671

prd2.90.airline.amadeus.net

91

10671

40671

prd1.91.airline.amadeus.net

91

10671

40671

prd2.91.airline.amadeus.net

92

10671

40671

prd1.92.airline.amadeus.net

92

10671

40671

prd2.92.airline.amadeus.net

93

10671

40671

prd1.93.airline.amadeus.net

93

10671

40671

prd2.93.airline.amadeus.net

94

10671

40671

prd1.94.airline.amadeus.net

94

10671

40671

prd2.94.airline.amadeus.net

95

10671

40671

prd1.95.airline.amadeus.net

95

10671

40671

prd2.95.airline.amadeus.net

96

10671

40671

prd1.96.airline.amadeus.net

96

10671

40671

prd2.96.airline.amadeus.net

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97

10671

40671

prd1.97.airline.amadeus.net

97

10671

40671

prd2.97.airline.amadeus.net

9K

10804

40804

prd1.9k.airline.amadeus.net

9K

10804

40804

prd2.9k.airline.amadeus.net

A3

10364

prd1.a3.airline.amadeus.net

390

A3

10364

prd2.a3.airline.amadeus.net

390

AB

10502

prd1.ab.airline.amadeus.net

745

AB

10502

prd2.ab.airline.amadeus.net

745

AE

10850

40850

prd1.ae.airline.amadeus.net

AE

10850

40850

prd2.ae.airline.amadeus.net

AF

10310

40310

prd1.af.airline.amadeus.net

057

AF

10310

40310

prd2.af.airline.amadeus.net

057

AT

10312

40312

prd1.at.airline.amadeus.net

147

AT

10312

40312

prd2.at.airline.amadeus.net

147

AV

10412

prd1.av.airline.amadeus.net

134

AV

10412

prd2.av.airline.amadeus.net

134

AY

10255

40255

prd1.ay.amadeus.net

105

AY

10255

40255

prd2.ay.amadeus.net

105

AZ

10772

40772

prd1.az.airline.amadeus.net

AZ

10772

40772

prd2.az.airline.amadeus.net

B7

10844

40844

prd1.b7.airline.amadeus.net

B7

10844

40844

prd2.b7.airline.amadeus.net

BA

10736

40736

prd1.ba.airline.amadeus.net

BA

10736

40736

prd2.ba.airline.amadeus.net

BI

10538

40538

prd1.bi.airline.amadeus.net

672

BI

10538

40538

prd2.bi.airline.amadeus.net

672

BR

10599

prd1.br.airline.amadeus.net

695

BR

10599

prd2.br.airline.amadeus.net

695

BT

10403

40403

prd1.bt.airline.amadeus.net

657

BT

10403

40403

prd2.bt.airline.amadeus.net

657

BW

10864

40864

prd1.bw.airline.amadeus.net

BW

10864

40864

prd2.bw.airline.amadeus.net

CC

10278

prd1.cc.amadeus.net

318

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CC

10278

prd2.cc.amadeus.net

318

CF

10466

prd1.cf.airline.amadeus.net

CF

10466

prd2.cf.airline.amadeus.net

CI

10853

40853

prd1.ci.airline.amadeus.net

CI

10853

40853

prd2.ci.airline.amadeus.net

CX

10493

40493

prd1.cx.airline.amadeus.net

160

CX

10493

40493

prd2.cx.airline.amadeus.net

160

D8

10798

40798

prd1.d8.airline.amadeus.net

D8

10798

40798

prd2.d8.airline.amadeus.net

DC

10468

prd1.dc.airline.amadeus.net

DC

10468

prd2.dc.airline.amadeus.net

DE

10821

40821

prd1.de.airline.amadeus.net

DE

10821

40821

prd2.de.airline.amadeus.net

DY

10572

40572

prd1.dy.airline.amadeus.net

DY

10572

40572

prd2.dy.airline.amadeus.net

EC

10437

prd1.ec.airline.amadeus.net

036

EC

10437

prd2.ec.airline.amadeus.net

036

FB

10716

40716

prd1.fb.airline.amadeus.net

FB

10716

40716

prd2.fb.airline.amadeus.net

FI

10317

40317

prd1.fi.airline.amadeus.net

108

FI

10317

40317

prd2.fi.airline.amadeus.net

108

FJ

10282

prd1.fj.amadeus.net

260

FJ

10282

prd2.fj.amadeus.net

260

FQ

10279

prd1.fq.amadeus.net

FQ

10279

prd2.fq.amadeus.net

GA

10637

40637

prd1.ga.airline.amadeus.net

126

GA

10637

40637

prd2.ga.airline.amadeus.net

126

GL

10620

40620

prd1.gl.airline.amadeus.net

GL

10620

40620

prd2.gl.airline.amadeus.net

IE

10277

prd1.ie.amadeus.net

193

IE

10277

prd2.ie.amadeus.net

193

JF

10813

40813

prd1.jf.airline.amadeus.net

JF

10813

40813

prd2.jf.airline.amadeus.net

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JJ

10334

40334

prd1.JJ.airline.amadeus.net

957

JJ

10334

40334

prd2.JJ. airline.amadeus.net

957

JK

10339

prd1.jk.airline.amadeus.net

680

JK

10339

prd2.jk.airline.amadeus.net

680

JL

10866

40866

prd1.jl.airline.amadeus.net

JL

10866

40866

prd2.jl.airline.amadeus.net

K5

10770

40770

prd1.k5.airline.amadeus.net

K5

10770

40770

prd2.k5.airline.amadeus.net

KA

10492

prd1.ka.airline.amadeus.net

043

KA

10492

prd2.ka.airline.amadeus.net

043

KC

10631

40631

prd1.kc.airline.amadeus.net

465

KC

10631

40631

prd2.kc.airline.amadeus.net

465

KE

10552

40552

prd1.ke.airline.amadeus.net

180

KE

10552

40552

prd2.ke.airline.amadeus.net

180

KF

10417

prd1.kf.airline.amadeus.net

142

KF

10417

prd2.kf.airline.amadeus.net

142

KL

10447

prd1.kl.airline.amadeus.net

074

KL

10447

prd2.kl.airline.amadeus.net

074

KQ

10528

40528

prd1.kq.airline.amadeus.net

706

KQ

10528

40528

prd2.kq.airline.amadeus.net

706

LC

10881

40881

prd1.lc.airline.amadeus.net

LC

10881

40881

prd2.lc.airline.amadeus.net

LG

10788

40788

prd1.lg.airline.amadeus.net

LG

10788

40788

prd2.lg.airline.amadeus.net

LH

10607

40607

prd1.lh.airline.amadeus.net

020

LH

10607

40607

prd2.lh.airline.amadeus.net

020

LJ

10345

40345

prd1.lj.airline.amadeus.net

690

LJ

10345

40345

prd2.lj.airline.amadeus.net

690

LN

10463

prd1.ln.airline.amadeus.net

148

LN

10463

prd2.ln.airline.amadeus.net

148

LO

10784

40784

prd1.lo.airline.amadeus.net

LO

10784

40784

prd2.lo.airline.amadeus.net

LX

10805

40805

prd1.lx.airline.amadeus.net

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LX

10805

40805

prd2.lx.airline.amadeus.net

LY

10298

prd1.ly.amadeus.net

114

LY

10298

prd2.ly.amadeus.net

114

MA

10378

prd1.ma.airline.amadeus.net

182

MA

10378

prd2.ma.airline.amadeus.net

182

MD

10408

40408

prd1.md.airline.amadeus.net

258

MD

10408

40408

prd2.md.airline.amadeus.net

258

ME

10441

prd1.me.airline.amadeus.net

076

ME

10441

prd2.me.airline.amadeus.net

076

MI

10514

prd1.mi.airline.amadeus.net

629

MI

10514

prd2.mi.airline.amadeus.net

629

MK

10438

40438

prd1.mk.airline.amadeus.net

239

MK

10438

40438

prd2.mk.airline.amadeus.net

239

MR

10576

40576

prd1.mr.airline.amadeus.net

MR

10576

40576

prd2.mr.airline.amadeus.net

MS

10541

40541

prd1.ms.airline.amadeus.net

077

MS

10541

40541

prd2.ms.airline.amadeus.net

077

MX

10322

prd1.mx.airline.amadeus.net

132

MX

10322

prd2.mx.airline.amadeus.net

132

NC

10276

prd1.nc.amadeus.net

NC

10276

prd2.nc.amadeus.net

NF

10286

prd1.nf.amadeus.net

218

NF

10286

prd2.nf.amadeus.net

218

NH

10644

prd1.nh.airline.amadeus.net

NH

10644

prd2.nh.airline.amadeus.net

NP

10834

40834

prd1.np.airline.amadeus.net

NP

10834

40834

prd2.np.airline.amadeus.net

NT

10485

prd1.nt.airline.amadeus.net

NT

10485

prd2.nt.airline.amadeus.net

O6

10758

prd1.o6.airline.amadeus.net

O6

10758

prd2.o6.airline.amadeus.net

OK

10581

prd1.ok.airline.amadeus.net

064

OK

10581

prd2.ok.airline.amadeus.net

064

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OS

10608

40608

prd1.os.airline.amadeus.net

257

OS

10608

40608

prd2.os.airline.amadeus.net

257

OT

10281

prd1.ot.amadeus.net

246

OT

10281

prd2.ot.amadeus.net

246

OU

10839

40839

prd1.ou.airline.amadeus.net

OU

10839

40839

prd2.ou.airline.amadeus.net

OV

10474

prd1.ov.airline.amadeus.net

OV

10474

prd2.ov.airline.amadeus.net

OZ

10647

40647

prd1.oz.airline.amadeus.net

988

OZ

10647

40647

prd2.oz.airline.amadeus.net

988

PS

10848

40848

prd1.ps.airline.amadeus.net

PS

10848

40848

prd2.ps.airline.amadeus.net

PZ

10352

40352

prd1.pz.airline.amadeus.net

692

PZ

10352

40352

prd2.pz.airline.amadeus.net

692

Q8

10731

40731

prd1.q8.airline.amadeus.net

Q8

10731

40731

prd2.q8.airline.amadeus.net

QC

10728

prd1.qc.airline.amadeus.net

QC

10728

prd2.qc.airline.amadeus.net

QF

10237

prd1.qf.amadeus.net

081

QF

10237

prd2.qf.amadeus.net

081

QI

10465

prd1.qi.airline.amadeus.net

647

QI

10465

prd2.qi.airline.amadeus.net

647

QR

10444

40444

prd1.qr.airline.amadeus.net

157

QR

10444

40444

prd2.qr.airline.amadeus.net

157

RC

10467

40467

prd1.rc.airline.amadeus.net

767

RC

10467

40467

prd2.rc.airline.amadeus.net

767

RJ

10520

prd1.rj.airline.amadeus.net

512

RJ

10520

prd2.rj.airline.amadeus.net

512

SA

10320

prd1.sa.airline.amadeus.net

083

SA

10320

prd2.sa.airline.amadeus.net

083

SB

10530

prd1.sb.airline.amadeus.net

063

SB

10530

prd2.sb.airline.amadeus.net

063

SK

10381

prd1.sk.airline.amadeus.net

117

40381

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SK

10381

40381

prd2.sk.airline.amadeus.net

117

SN

10814

40814

prd1.sn.airline.amadeus.net

SN

10814

40814

prd2.sn.airline.amadeus.net

SP

10347

40347

prd1.sp.airline.amadeus.net

737

SP

10347

40347

prd2.sp.airline.amadeus.net

737

SQ

10517

prd1.sq.airline.amadeus.net

618

SQ

10517

prd2.sq.airline.amadeus.net

618

SS

10459

40459

prd1.ss.airline.amadeus.net

923

SS

10459

40459

prd2.ss.airline.amadeus.net

923

SV

10510

prd1.sv.airline.amadeus.net

065

SV

10510

prd2.sv.airline.amadeus.net

065

TA

10506

prd1.ta.airline.amadeus.net

202

TA

10506

prd2.ta.airline.amadeus.net

202

TF

10859

40859

prd1.tf.airline.amadeus.net

TF

10859

40859

prd2.tf.airline.amadeus.net

TG

10726

40726

prd1.tg.airline.amadeus.net

217

TG

10726

40726

prd2.tg.airline.amadeus.net

217

TL

10283

prd1.tl.amadeus.net

935

TL

10283

prd2.tl.amadeus.net

935

TM

10841

40841

prd1.tm.airline.amadeus.net

TM

10841

40841

prd2.tm.airline.amadeus.net

TN

10886

40886

prd1.tn.airline.amadeus.net

TN

10886

40886

prd2.tn.airline.amadeus.net

TP

10341

prd1.tp.airline.amadeus.net

047

TP

10341

prd2.tp.airline.amadeus.net

047

TS

10808

40808

prd1.ts.airline.amadeus.net

TS

10808

40808

prd2.ts.airline.amadeus.net

TU

10357

prd1.tu.airline.amadeus.net

199

TU

10357

prd2.tu.airline.amadeus.net

199

TX

10373

prd1.tx.airline.amadeus.net

427

TX

10373

prd2.tx.airline.amadeus.net

427

U6

10610

40610

prd1.u6.airline.amadeus.net

U6

10610

40610

prd2.u6.airline.amadeus.net

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UK

10801

40801

prd1.uk.airline.amadeus.net

UK

10801

40801

prd2.uk.airline.amadeus.net

UL

10750

prd1.ul.airline.amadeus.net

UL

10750

prd2.ul.airline.amadeus.net

UG

10384

prd1.ug.airline.amadeus.net

150

UG

10384

prd2.ug.airline.amadeus.net

150

UU

10429

prd1.uu.airline.amadeus.net

760

UU

10429

prd2.uu.airline.amadeus.net

760

UX

10718

40718

prd1.ux.airline.amadeus.net

996

UX

10718

40718

prd2.ux.airline.amadeus.net

996

V0

10588

40588

prd1.v0.airline.amadeus.net

308

V0

10588

40588

prd2.v0.airline.amadeus.net

308

VA

10304

prd1.va.amadeus.net

795

VA

10304

prd2.va.amadeus.net

795

WF

10420

40420

prd1.wf.airline.amadeus.net

701

WF

10420

40420

prd2.wf.airline.amadeus.net

701

WN

40755

40755

prd1.wn.airline.amadeus.net

WN

40755

40755

prd2.wn.airline.amadeus.net

XK

10613

40613

prd1.xk.airline.amadeus.net

146

XK

10613

40613

prd2.xk.airline.amadeus.net

146

YD

10423

prd1.yd.airline.amadeus.net

425

YD

10423

prd2.yd.airline.amadeus.net

425

YZ

10825

40825

prd1.yz.airline.amadeus.net

YZ

10825

40825

prd2.yz.airline.amadeus.net

ZI

10627

40627

prd1.zi.airline.amadeus.net

ZI

10627

40627

prd2.zi.airline.amadeus.net

2.4.2 Skilling settings


User

Port

SSL

DNS Names

Port

Airline
Numeric
ID

02

10238

skl1.02.airline.amadeus.net

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02

10238

skl2.02.airline.amadeus.net

04

10238

skl1.04.airline.amadeus.net

04

10238

skl2.04.airline.amadeus.net

05

10238

skl1.05.airline.amadeus.net

05

10238

skl2.05.airline.amadeus.net

06

10238

skl1.06.airline.amadeus.net

06

10238

Skl2.06.airline.amadeus.net

07

10238

skl1.07.airline.amadeus.net

07

10238

skl2.07.airline.amadeus.net

08

10238

skl1.08.airline.amadeus.net

08

10238

skl2.08.airline.amadeus.net

09

10238

skl1.09.airline.amadeus.net

09

10238

skl2.09.airline.amadeus.net

10

10238

skl1.10.airline.amadeus.net

10

10238

skl2.10.airline.amadeus.net

11

10238

skl1.11.airline.amadeus.net

11

10238

skl2.11.airline.amadeus.net

12

10238

skl1.12.airline.amadeus.net

12

10238

skl2.12.airline.amadeus.net

13

10238

40238

skl1.13.airline.amadeus.net

13

10238

40238

skl2.13.airline.amadeus.net

14

10238

40238

skl1.14.airline.amadeus.net

14

10238

40238

skl2.14.airline.amadeus.net

15

10238

skl1.15.airline.amadeus.net

15

10238

skl2.15.airline.amadeus.net

16

10238

skl1.16.airline.amadeus.net

16

10238

skl2.16.airline.amadeus.net

17

10238

40238

skl1.17.airline.amadeus.net

17

10238

40238

skl2.17.airline.amadeus.net

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18

10238

40238

skl1.18.airline.amadeus.net

18

10238

40238

skl2.18.airline.amadeus.net

19

10238

40238

skl1.19.airline.amadeus.net

19

10238

40238

skl2.19.airline.amadeus.net

20

10238

40238

skl1.20.airline.amadeus.net

20

10238

40238

skl2.20.airline.amadeus.net

21

10238

40238

skl1.21.airline.amadeus.net

21

10238

40238

skl2.21.airline.amadeus.net

22

10238

40238

skl1.22.airline.amadeus.net

22

10238

40238

skl2.22.airline.amadeus.net

23

10238

40238

skl1.23.airline.amadeus.net

23

10238

40238

skl2.23.airline.amadeus.net

24

10238

40238

skl1.24.airline.amadeus.net

24

10238

40238

skl2.24.airline.amadeus.net

25

10238

40238

skl1.25.airline.amadeus.net

25

10238

40238

skl2.25.airline.amadeus.net

26

10238

40238

skl1.26.airline.amadeus.net

26

10238

40238

skl2.26.airline.amadeus.net

27

10238

40238

skl1.27.airline.amadeus.net

27

10238

40238

skl2.27.airline.amadeus.net

28

10238

40238

skl1.28.airline.amadeus.net

28

10238

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29

10238

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29

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2N

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2U

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454

2U

10238

skl2.2u.amadeus.net

454

30

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30

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31

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32

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36

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38

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38

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40

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40

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45

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48

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48

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52

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54

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55

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55

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62

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62

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63

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63

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64

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64

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65

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65

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66

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66

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67

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67

10238

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68

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68

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69

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69

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6X

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72

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82

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82

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83

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83

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84

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86

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86

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87

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87

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88

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88

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89

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89

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90

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90

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91

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91

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92

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92

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93

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93

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94

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94

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95

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95

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96

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96

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97

10238

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skl1.97.airline.amadeus.net

97

10238

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skl2.97.airline.amadeus.net

9K

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skl1.9k.airline.amadeus.net

9K

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skl2.9k.airline.amadeus.net

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skl1.a3.airline.amadeus.net

390

A3

10238

skl2.a3.airline.amadeus.net

390

AB

10238

skl1.ab.airline.amadeus.net

745

AB

10238

skl2.ab.airline.amadeus.net

745

AE

10238

40238

skl1.ae.airline.amadeus.net

AE

10238

40238

skl2.ae.airline.amadeus.net

AF

10238

40238

skl1.af.airline.amadeus.net

057

AF

10238

40238

skl2.af.airline.amadeus.net

057

AT

10238

40238

skl1.at.airline.amadeus.net

147

AT

10238

40238

skl2.at.airline.amadeus.net

147

AV

10238

skl1.av.airline.amadeus.net

134

AV

10238

skl2.av.airline.amadeus.net

134

AY

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skl1.ay.amadeus.net

105

AY

10238

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skl2.ay.amadeus.net

105

AZ

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skl1.az.airline.amadeus.net

AZ

10238

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skl2.az.airline.amadeus.net

B7

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skl1.b7.airline.amadeus.net

B7

10238

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skl2.b7.airline.amadeus.net

BA

10238

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skl1.ba.airline.amadeus.net

BA

10238

40238

skl2.ba.airline.amadeus.net

BI

10238

40238

skl1.bi.airline.amadeus.net

672

BI

10238

40238

skl2.bi.airline.amadeus.net

672

BR

10238

skl1.br.airline.amadeus.net

695

BR

10238

skl2.br.airline.amadeus.net

695

BT

10238

40238

skl1.bt.airline.amadeus.net

657

BT

10238

40238

skl2.bt.airline.amadeus.net

657

BW

10238

40238

skl1.bw.airline.amadeus.net

BW

10238

40238

skl2.bw.airline.amadeus.net

CC

10238

skl1.cc.amadeus.net

318

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skl2.cc.amadeus.net

318

CF

10238

skl1.cf.airline.amadeus.net

CF

10238

skl2.cf.airline.amadeus.net

CI

10238

40238

skl1.ci.airline.amadeus.net

CI

10238

40238

skl2.ci.airline.amadeus.net

CX

10238

40238

skl1.cx.airline.amadeus.net

160

CX

10238

40238

skl2.cx.airline.amadeus.net

160

D8

10238

40238

skl1.d8.airline.amadeus.net

D8

10238

40238

skl2.d8.airline.amadeus.net

DC

10238

skl1.dc.airline.amadeus.net

DC

10238

skl2.dc.airline.amadeus.net

DE

10238

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skl1.de.airline.amadeus.net

DE

10238

40238

skl2.de.airline.amadeus.net

DY

10238

40238

skl1.dy.airline.amadeus.net

DY

10238

40238

skl1.dy.airline.amadeus.net

EC

10238

skl1.ec.airline.amadeus.net

036

EC

10238

skl2.ec.airline.amadeus.net

036

FB

10238

40238

skl1.fb.airline.amadeus.net

FB

10238

40238

skl2.fb.airline.amadeus.net

FI

10238

40238

skl1.fi.airline.amadeus.net

108

FI

10238

40238

skl2.fi.airline.amadeus.net

108

FJ

10238

skl1.fj.amadeus.net

260

FJ

10238

skl2.fj.amadeus.net

260

FQ

10238

skl1.fq.amadeus.net

FQ

10238

skl2.fq.amadeus.net

GA

10238

40238

skl1.ga.airline.amadeus.net

126

GA

10238

40238

skl2.ga.airline.amadeus.net

126

GL

10238

skl1.gl.airline.amadeus.net

GL

10238

skl2.gl.airline.amadeus.net

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skl1.ie.amadeus.net

193

IE

10238

skl2.ie.amadeus.net

193

JF

10238

40238

skl1.jf.airline.amadeus.net

JF

10238

40238

skl2.jf.airline.amadeus.net

JJ

10238

40238

skl1.JJ. airline.amadeus.net

957

JJ

10238

40238

skl2.JJ. airline.amadeus.net

957

JK

10238

skl1.jk.airline.amadeus.net

680

JK

10238

skl2.jk.airline.amadeus.net

680

JL

10238

40238

skl1.jl.airline.amadeus.net

JL

10238

40238

skl2.jl.airline.amadeus.net

K5

10238

40238

skl1.k5.airline.amadeus.net

K5

10238

40238

skl2.k5.airline.amadeus.net

KA

10238

skl1.ka.airline.amadeus.net

043

KA

10238

skl2.ka.airline.amadeus.net

043

KC

10238

40238

skl1.kc.airline.amadeus.net

465

KC

10238

40238

skl2.kc.airline.amadeus.net

465

KE

10238

skl1.ke.airline.amadeus.net

180

KE

10238

skl2.ke.airline.amadeus.net

180

KF

10238

skl1.kf.airline.amadeus.net

142

KF

10238

skl2.kf.airline.amadeus.net

142

KL

10238

40238

skl1.kl.airline.amadeus.net

074

KL

10238

40238

skl2.kl.airline.amadeus.net

074

KQ

10238

40238

skl1.kq.airline.amadeus.net

706

KQ

10238

40238

skl2.kq.airline.amadeus.net

706

LC

10238

40238

skl1.lc.airline.amadeus.net

LC

10238

40238

Skl2.lc.airline.amadeus.net

LG

10238

40238

skl1.lg.airline.amadeus.net

LG

10238

40238

skl2.lg.airline.amadeus.net

LH

10238

skl1.lh.airline.amadeus.net

020

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LH

10238

skl2.lh.airline.amadeus.net

020

LJ

10238

40238

skl1.lj.airline.amadeus.net

690

LJ

10238

40238

skl2.lj.airline.amadeus.net

690

LN

10238

skl1.ln.airline.amadeus.net

148

LN

10238

skl2.ln.airline.amadeus.net

148

LO

10238

40238

skl1.lo.airline.amadeus.net

LO

10238

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skl2.lo.airline.amadeus.net

LY

10238

skl1.ly.amadeus.net

114

LY

10238

skl2.ly.amadeus.net

114

LX

10238

40238

skl1.lx.airline.amadeus.net

LX

10238

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skl2.lx.airline.amadeus.net

MA

10238

skl1.ma.airline.amadeus.net

182

MA

10238

skl2.ma.airline.amadeus.net

182

MD

10238

40238

skl1.md.airline.amadeus.net

258

MD

10238

40238

skl2.md.airline.amadeus.net

258

ME

10238

skl1.me.airline.amadeus.net

076

ME

10238

skl2.me.airline.amadeus.net

076

MI

10238

skl1.mi.airline.amadeus.net

629

MI

10238

skl2.mi.airline.amadeus.net

629

MK

10238

40238

skl1.mk.airline.amadeus.net

239

MK

10238

40238

skl2.mk.airline.amadeus.net

239

MR

10238

40238

skl1.mr.airline.amadeus.net

MR

10238

40238

skl2.mr.airline.amadeus.net

MS

10238

40238

skl1.ms.airline.amadeus.net

077

MS

10238

40238

skl2.ms.airline.amadeus.net

077

MX

10238

skl1.mx.airline.amadeus.net

132

MX

10238

skl2.mx.airline.amadeus.net

132

NC

10238

skl1.nc.amadeus.net

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skl2.nc.amadeus.net

NF

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skl1.nf.amadeus.net

218

NF

10238

skl2.nf.amadeus.net

218

NH

10238

40238

skl1.nh. airline.amadeus.net

NH

10238

40238

skl2.nh. airline.amadeus.net

NP

10238

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skl1.np. airline.amadeus.net

NP

10238

40238

skl2.np.airline.amadeus.net

NT

10238

skl1.nt. airline.amadeus.net

NT

10238

skl2.nt. airline.amadeus.net

O6

10238

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skl1.o6.airline.amadeus.net

O6

10238

40238

skl2.o6.airline.amadeus.net

OK

10238

skl1.ok.airline.amadeus.net

064

OK

10238

skl2.ok.airline.amadeus.net

064

OS

10238

40238

skl1.os.airline.amadeus.net

257

OS

10238

40238

skl2.os.airline.amadeus.net

257

OT

10238

skl1.ot.amadeus.net

246

OT

10238

skl2.ot.amadeus.net

246

OU

10238

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skl1.ou.airline.amadeus.net

OU

10238

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skl2.ou.airline.amadeus.net

OV

10238

skl1.ov.airline.amadeus.net

OV

10238

skl2.ov.airlineamadeus.net

OZ

10238

40238

skl1.oz.airline.amadeus.net

988

OZ

10238

40238

skl2.oz.airline.amadeus.net

988

PS

10238

40238

skl1.ps.airline.amadeus.net

PS

10238

40238

skl2.ps.airline.amadeus.net

PZ

10238

40238

skl1.pz.airline.amadeus.net

692

PZ

10238

40238

skl2.pz.airline.amadeus.net

692

Q8

10238

40238

skl1.q8.airline.amadeus.net

Q8

10238

40238

skl2.q8.airline.amadeus.net

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QC

10238

40238

skl1.qc.airline.amadeus.net

QC

10238

40238

skl2.qc.airline.amadeus.net

QF

10238

skl1.qf.amadeus.net

081

QF

10238

skl2.qf.amadeus.net

081

QI

10238

skl1.qi.airline.amadeus.net

647

QI

10238

skl2.qi.airline.amadeus.net

647

QR

10238

40238

skl1.qr.airline.amadeus.net

QR

10238

40238

skl2.qr.airline.amadeus.net

RC

10238

40238

skl1.rc.airline.amadeus.net

767

RC

10238

40238

skl2.rc.airline.amadeus.net

767

RJ

10238

skl1.rj.airline.amadeus.net

512

RJ

10238

skl2.rj.airline.amadeus.net

512

SA

10238

skl1.sa.airline.amadeus.net

083

SA

10238

skl2.sa.airline.amadeus.net

083

SB

10238

skl1.sb.airline.amadeus.net

063

SB

10238

skl2.sb.airline.amadeus.net

063

SK

10238

40238

skl1. sk.airline.amadeus.net

117

SK

10238

40238

skl2.sk.airline.amadeus.net

117

SN

10238

40238

skl1. sn.airline.amadeus.net

SN

10238

40238

skl2.sn.airline.amadeus.net

SP

10238

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skl1.sp.airline.amadeus.net

737

SP

10238

40238

skl2.sp.airline.amadeus.net

737

SQ

10238

skl1.sq.airline.amadeus.net

618

SQ

10238

skl2.sq.airline.amadeus.net

618

SS

10238

40238

skl1.ss.airline.amadeus.net

923

SS

10238

40238

skl2.ss.airline.amadeus.net

923

SV

10238

skl1.sv.airline.amadeus.net

065

SV

10238

skl2.sv.airline.amadeus.net

065

TA

10238

skl1.ta.airline.amadeus.net

202

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TA

10238

skl2.ta.airline.amadeus.net

202

TF

10238

40238

skl1.tf.airline.amadeus.net

TF

10238

40238

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TG

10238

40238

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217

TG

10238

40238

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217

TL

10238

skl1.tl.amadeus.net

935

TL

10238

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935

TM

10238

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TM

10238

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TN

10238

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TN

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TP

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047

TP

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047

TS

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TS

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TU

10238

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199

TU

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199

TX

10238

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427

TX

10238

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427

U6

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U6

10238

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UK

10238

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UK

10238

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UG

10238

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150

UG

10238

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150

UL

10238

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UL

10238

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UU

10238

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760

UU

10238

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760

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UX

10238

40238

skl1.ux.airline.amadeus.net

996

UX

10238

40238

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996

V0

10238

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308

V0

10238

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308

VA

10238

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795

VA

10238

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795

WF

10238

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701

WF

10238

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701

WN

10238

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WN

10238

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XK

10238

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146

XK

10238

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146

YD

10238

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425

YD

10238

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425

YZ

10238

40238

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YZ

10238

40238

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ZI

10238

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ZI

10238

40238

skl2.zi.airline.amadeus.net

3 ARD Setup
ARD Web is a web based application embedded in JFE that is an enhanced version of the already
existing Reservations application. This is provided to airlines on demand. CUTE providers bear the

2016 Amadeus IT Group SA

onus of getting the setup as described below in the airports, for ARD to work as expected.

3.1 Root Certificates Installation


ARD Web uses SSL connections. To support SSL communication, it is required by JFE to have the
Certifying Authoritys root certificates in the operating systems key store. Here is the list of
certificates used by JFE for this purpose. All of the below mentioned certificates should have been
installed in the windows key store. These certificates have been packaged in the delivered zip file.
Certificates required by ARD

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1. CA Intermediate Certificate - Amadeus AMACATEC1.pem.cer


2. CA Intermediate Certificate - Comodo.pem.crt
3. CA Intermediate Certificate - Symantec.pem.cer
4. CA Root Certificate - Amadeus PKI Root Authority.pem.cer
5. CA Root Certificate - Comodo.pem.crt.cer
6. CA Root Certificate - Symantec.pem.cer
7. Comodo-1-SHA384.crt
8. Comodo-2-SHA384.crt
9. Comodo-Root-SHA384.crt

3.1.1 Certificates Installation Instructions


Step 1: Locate Certificates
1. The package delivered (would be named like AlteaDCCM_PRD_Setup_<version.number>.zip)
contains within it, certificates required for ARD.
2. Once the archive is extracted for installation on the workstation, navigate to the directory
CustomerManagement\V<version.number>\security\ARD_RootCertificates.
3. Under this directory you would find the certificate files mentioned above. See screenshot

2016 Amadeus IT Group SA

below.

Step 2: Install Certificates


Right click with the mouse on each of the certificate files. Select the option to Install Certificate.

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Follow the certificate import wizard as shown in the screenshots below:

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3.2 Proxy Configuration


To be able to use ARD via JFE, it is required by ARD to have no proxy configuration in place. At the
moment the following airlines use ARD. The URL that each of the airlines use is mentioned below.
When installing JFE please ensure that No Proxy takes effect when accessing these URLs.
CUTE URLs
Airline Code
9K

BR

BW

CX

KA

K5

MI

2016 Amadeus IT Group SA

OZ

SQ

WF

ARD CUTE URL


https://tc15.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=A9KPA9KP&LANGUAGE=US&MARKETS=ARDW_CUTE,ARDW_PROD_JFE
https://tc33.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=ABRPABRP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_PROD_JFE
https://tc19.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=ABWPABWP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_PROD_JFE
https://tc31.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=ACXPACXP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_JFE
https://tc31.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=AKAPAKAP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_JFE
https://tc13.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=AK5PAK5P&LANGUAGE=US&MARKETS=ARDW_CUTE,ARDW_PROD_JFE
https://tc32.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=AMIPAMIP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_JFE
https://tc35.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?L
ANGUAGE=GB&SITE=AOZPAOZ2&MARKETS=ARDW_CUTE,ARDW_PROD_JFE
https://tc32.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=ASQPASQP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_JFE
https://tc25.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=EWFPEWFP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_PROD_JFE

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WN

https://tc11.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=AWNPAWNP&LANGUAGE=US&MARKETS=ARDW_CUTE,ARDW_PROD_JFE

Non-CUTE URLs
Airline Code
9K

BR

BW

CX

KA

K5

MI

OZ

SQ

WF

https://tc15.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=A9KPA9KP&LANGUAGE=US&MARKETS=ARDW_PROD_JFE
https://tc33.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=ABRPABRP&LANGUAGE=GB&MARKETS=ARDW_PROD_JFE
https://tc19.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=ABWPABWP&LANGUAGE=GB&MARKETS=ARDW_PROD_JFE
https://tc31.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=ACXPACXP&LANGUAGE=GB&MARKETS=ARDW_JFE
https://tc31.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=AKAPAKAP&LANGUAGE=GB&MARKETS=ARDW_JFE
https://tc13.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=AK5PAK5P&LANGUAGE=US&MARKETS=ARDW_PROD_JFE
https://tc32.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=AMIPAMIP&LANGUAGE=GB&MARKETS=ARDW_JFE
https://tc35.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?L
ANGUAGE=GB&SITE=AOZPAOZ2&MARKETS=ARDW_PROD_JFE
https://tc32.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=ASQPASQP&LANGUAGE=GB&MARKETS=ARDW_JFE
https://tc25.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=EWFPEWFP&LANGUAGE=GB&MARKETS=ARDW_PROD_JFE
https://tc11.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI
TE=AWNPAWNP&LANGUAGE=US&MARKETS=ARDW_PROD_JFE

2016 Amadeus IT Group SA

WN

ARD Non-CUTE URL

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4. Annexes
4.1 Details of CM Application Packaging
The complete distribution comprising the 1A Launcher and GUI is made available as a compressed
ZIP file having the following directory structure:

The name of the ZIP file will indicate the version and/or build numbers of the GUI. For example,
the above build may be distributed via the single ZIP file named
AlteaDCCM_PRD_Setup_47_4_8.zip
The version server is a C++ application and the executable (1A-Launcher.exe) is available in the
top-level /CustomerManagement/ directory.
From v49.X.Y onwards, the GUI has been developed in standard Java (version 1.7.0_80) and the
components comprising the GUI application are contained in the
CustomerManagement/V49.X.Y directory.
Since the local JRE version running on the local workstation cannot be guaranteed to be the
required version (version 1.7.0_80), the distribution contains the required JRE in the
/V49.X.Y/jre/ subdirectory.
The installation procedure is very straightforward. The contents of the supplied ZIP file are
extracted to a pre-defined common area on the airport providers file server. In the example
below, lets assume that the common area is the directory /<Airline>/Amadeus/.
The directory structure below indicates that two versions of the GUI are installed on the file server

2016 Amadeus IT Group SA

(namely version 47.4.8 and 48.3.3). The configuration parameters in the


/<Airline>/Amadeus/CustomerManagement/cfg directory allows the Version Server to select
the appropriate GUI to launch at runtime.

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IMPORTANT:
The /cfg subdirectory contains the configuration files for the different application versions on the
file server. For any distribution, this /cfg directory contains a cfg.ini file and a cfg_vL.M.N,
where vL.M.N refers to the application version number. These files are identical for any particular
distribution. When a distribution is unzipped to the file server, the existing /cfg/cfg.ini file is
overwritten by that included in the unzipped distribution.
So in the example above, assuming that V47.4.8 is unzipped before V48.3.3, there would be three
configuration files present in the /cfg directory, namely: cfg.ini, cfg_V47.4.8.ini and
cfg_V48.3.3.ini, where cfg.ini and cfg_V48.3.3.ini are identical.
The versioning of configuration files allows the site administrator full flexibility during migration to
a new version or in the case where a rollback is required.

2016 Amadeus IT Group SA

4.2 1A-Launcher Command Line Parameters


4.2.1 Mandatory parameters
Comman
d line
keyword

Mandatory

Default

Description

Value

workstationID can have the 2 following structures.


workstatio
nID

Yes

None
Structure1:

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ControllingAuthority/LocationType/LocationCode/Si
teType/SiteCode/LocationCategoryCode/LocationCa
tegoryIndex/LocalIdentifier
Ex: --workstationID=QF/A/SYD/T/1/GTE/1/1

Structure 2:
ControllingAuthority/UniqueIdentifierInControllingA
uthority
Ex: --workstationID=QF/AAAA

Note that the


UniqueIdentifierInControllingAuthority can itself
contain a vendor specific format if desired. For
example RESA choose to insert some bespoke
location information with slashes. This information
is not examined by altea, rather the whole string is
simply taken as an identifier for the workstation.
Ex: --workstationID= 0RE/A/TUN/TUN-CK-001
A workstationID specified with any vendor specific
format is purely for convenience of the vendor
and/or airline. No check is performed against the
fullLocation other than its existence.
airlineCod
e

Yes

None

airlineNum
ericID

Yes

None

IATA airline code (2 characters).


Ex: --airlineCode=QF
IATA airline numeric identifier.
Ex: --airlineNumericID=081
Defines the platform provider. Value must be one
of the following:

Yes

2016 Amadeus IT Group SA

platform

None

SITA

ARINC

RESA

NATIVE

ULTRA

AFKL

TRAVELSKY

CUPPS

CUPPT

CFDM

Ex: --platform=SITA

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fullLocatio
n

No if
Structure 1
is chosen for
the
WorkstationI
D, yes if
structure 2
is chosen

fullLocation is to be used as a parameter if the


structure chosen for the WorkstationID is Structure
2.
None

LocationType/LocationCode/SiteType/SiteCode/Loc
ationCategoryCode/LocationCategoryIndex
Ex: --fullLocation=A/SYD/T/1/GTE/1

4.2.2 Logging
Command
line

Default
Mandatory

Description
Value

keyword

Enables or disables both 1A-Launcher and FM, CM or


log.enable
d

No

true

1A-SAPE logs.
Ex: --log.enabled=false

The 1A-Launcher and the CM GUI create separate log files. Both logs can be stored in the same
directory by specifying on the 1A-Launcher command line the same directory name in the variable
log.file and logDirectory.
The physical location of this log directory is dependant on the platform the GUI is running on:
For NATIVE: %TMP%\<airlineCode>\log
For SITA: %TEMP%\<airlineCode>\log
For ARINC: %TMP%\%USERNAME%\<airlineCode>\log
For RESA: C:\Temp\<0ACI>\<airlineCode>\log
For ULTRA %TMP%/%USERNAME%/<airlineCode\Log>
For TRAVELSKY: %TEMP%\<airlineCode>\log
%TMP%, %TEMP% and %USERNAME% are operating system environment properties.
<0ACI> is RESA 0ACI code of the airline.

2016 Amadeus IT Group SA

This log directory is referred to as <logDirectory> in the rest of the section.


4.2.2.1 1A-Launcher log
1A-Launcher creates one log file every time the application is started if logging has been enabled.

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Command
line

Default
Mandatory

log.file

Description
Value

keyword

<logDirectory

Indicates the location & file name to be used for 1A-

>\lau_<works

Launcher logs. The value of <workstationID> is

tationID>.log

taken from the workstationID command line

No

parameter.
Ex: --log.file=C:\TMP\launcher_ QF-A-SYD-T-1GTE-1-1
524288

log.size

Maximum size for 1A-Launcher log file in bytes

No
Ex: --logSize=1048576
*:INFO,WARN

Defines the level of 1A-Launcher logs. This value

,ERROR,CRIT,

must follow the TRACER format below:

FATAL

<trace group or * for all groups>


+ :
+ < list of trace levels separated by +>

log.filter

No
List of all valid trace groups: SYS, DB, TPM, MDW,
APP and SEC.
List of all valid trace levels: FATAL, CRIT, ERROR,
WARN, NOT, INFO, LOG, STAT, TST and DBG.
Ex: --log.filter=*:FATAL,CRIT

4.2.2.2 CM GUI log


For CM GUI, the logging mechanism used is a simple text based logging provided by the
java.utils.logging library of the Java programming language. A maximum limit of two GUI log
files is provided per Workstation ID and Application Index. Once a file reaches the predefined size,
logging switches to the alternate name.

2016 Amadeus IT Group SA

The name of the application log file is:


< alteaDCCM<applicationIndex>_<workstationID>_%g.log
%g represents a counter appended to differentiate between the two different log files (they are on
a rotation of 2 files).
<applicationIndex> is an index that differentiates between different instances of the same GUI
running on the same PC. It can be passed on the command line as described in chapter 0.

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Command
line

Default
Mandatory

Description
Value

keyword

For NATIVE:
%TMP%\<airli
neCode>\log
For SITA:
%TEMP%\<air
lineCode>\log
For ARINC:
%TMP%\%US
ERNAME%\<ai
rlineCode>\lo
g
logDirector
y

No

Defines the location of CM logs.


Note: if logDirectory is set to a relative path in
configuration file or command line, it will be

For RESA:

resolved relatively to 1A-Launcher working directory

C:\Temp\<0A

and changed into absolute path before it is

CI>\<airlineC

forwarded to CM.

ode>\log

Ex: --logDirectory=C:\TMP\QF\log

For ULTRA:
%TMP%\<airli
neCode>\log
For
TRAVELSKY:
%TMP%\<airli
neCode>\log

1048576

Maximum size for CM log files per rolling file in


bytes. Since this application use two rolling files, the

logSize

No

total maximum log size is 2 times this value


Ex: --logSize=524288
INFO if

Defines the log level for CM.

2016 Amadeus IT Group SA

log.enabled is
set to true
logLevel

No

All standard Java logging levels are supported: i.e.


SEVERE, WARNING, INFO, CONFIG, FINE, FINER,

Or OFF if

FINEST and OFF.

log.enabled is
set to false

Ex: --logLevel=CONFIG

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4.2.3 Screen Size Configuration


Command
line

Default
Mandatory

Description
Value

keyword

size
No

none

Forces the application to start in maximized or

(standard

minimized mode.

mode)

Possible values are: maximized or minimized.


Ex: --size=maximized

4.2.4 Use of the GUI caching


Command
line

Description

Default
Mandatory
Value

keyword
cache.enab

No

false

led

Activate the cache feature described in Reference 2


document
Ex: --cache.enabled=true

cache.folde

No

For NATIVE:

Define the location of the cache. This value will

%TMP%\<airli

override the platform value.

neCode>\cach
e

Ex: --cache.folder=C:\TMP\QF\cache

For SITA:
%TMP%\<airli
neCode>\cach
e
For ARINC:
%TMP%\%US
ERNAME%\<ai
rlineCode>\ca
che
For RESA:
2016 Amadeus IT Group SA

C:\Temp\<0A
CI>\<airlineC
ode>\cache
For ULTRA:
%TMP%\<airli
neCode>\cach
e

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Command
line

Description

Default
Mandatory
Value

keyword
For

TRAVELSKY:
%TMP%\<airli
neCode>\cach
e

cache.exit

No

false

If set to true, it forces 1A-Launcher to exit if an

OnError

error occurs while starting CM from cache folder.


Ex: --cache.exitOnError=true

4.2.5 Compression for GUI caching


Command
line

Default
Mandatory

Description
Value

keyword

Enables or disables the compression mode for


caching i.e. if activated, and cache active as well,
when launching for the first time the application, the
compressed folder will be downloaded from the file
compressio

No

n.enabled

False

server, instead of the full application, which


represents gain in terms of bandwidth utilization.
Ex: --compression.enabled=true
Warning This option must not be used unless
explicitly advised by Amadeus.

4.2.6 Use of the GUI Shared caching

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Command
line

Default
Mandatory

Description
Value

keyword

Activate the shared cache feature by added the


cache.isSha
red

No

true

following to the command line


Ex: --cache.isShared=true

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Command
line

Default
Mandatory

Description

keyword

Value

sharedCach

%TMP%\1A\s

e.folder

haredCache

No

Define the location of the shared cache. This value


will override the platform value.
Ex: --sharedCache.folder=C:\TMP\QF\sharedCache

4.2.7 PrioA Patching


At runtime, 1A-Launcher is able to download high priority bug fixes from the server. This feature
will only be used to solve high priority, showstopper bugs. To avoid downloading the same patch
each time the GUI is launched it is possible to cache the patch to the file system.

Command
line

Default
Mandatory

Description
Value

keyword

Enables binary patches to the CM GUI to be


downloaded and cached locally on the PC. The next
time the GUI is launched, the patch is taken from
patchesCa
che.enable

the cache rather than downloaded over the network.


No

false

true = cache the patch to the file system


False = dont cache the patch.
Ex: --patchesCache.enabled=true

For NATIVE:

Location where the patches are stored if

%TMP%\<airli

patchesCache.enabled has been set to true

neCode>\patc
hes

Ex: -- patchesCache.folder =C:\TMP\patches

For SITA:
U:\<airlineCo
patchesCa

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che.folder

No

de>\patches
For ARINC:
%TMP%\%US
ERNAME%\<ai
rlineCode>\pa
tches
For RESA:
C:\Temp\<0A

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CI>\<airlineC
ode>\patches
For ULTRA:
U:\<airlineCo
de>\patches
For
TRAVELSKY:
%TMP%\<airli
neCode>\patc
hes

4.2.8 Mono-Instance Configuration


Command
line

Default
Mandatory

Description
Value

keyword

Enables the instance blocker.


If it is enabled, only one instance of the application

instanceBlo
cker.enabl

No

false

ed

could run on the same workstation. If another


instance is running, the focus will be given to this
one.
Ex: --instanceBlocker.enabled=true
Defines the port used by the instance blocker.

instanceBlo

No

cker.port

8051
Ex: --instanceBlocker.port=4662

4.2.9 Encryption Configuration


Command
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line

Default
Mandatory

encryption.
enabled

Description
Value

keyword

Enables or disables Encryptions


No

false
Ex: --encryption.enabled=false

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4.2.10 Miscellaneous command parameters


Command
line

Default
Mandatory

Description
Value

keyword

Define the location and the name of the


configuration file which has to be used by the 1Aconf.file

No

cfg/cfg.ini

Launcher. The example below shows a way to


force the launch of a predefined version.
Ex: --conf.file=cfg/cfg_v2.0.44.ini
The application index as defined in the Device

application

No

Index

Pooling proposal
Ex: --applicationIndex=2
This option can be used to change the current
directory if 1A-Launcher is not run from the
applications root directory, in order to preserve

workingDir
ectory

Yes for
RESA, No
otherwise

relative paths in command line options as well as


Current

cfg.ini file.

directory
The values of workingDirectory can be either
absolute or relative to the directory from which 1ALauncher is launched.

4.2.11 Devices command parameters


Command

Mandatory

line

Default

Description

Value

keyword
includedDe

No

viceList

CRT,MSR,OCR
,LSR,ATB?,BT

See explanation in chapter 4.2.12.2

P?,DGR

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excludedD

No

Empty

See explanation in chapter 4.2.12.1

resa.device

Yes for

No

See explanation in chapter 4.2.13.1

ScanList

RESA, No

eviceList

otherwise

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resa.RTEn.

Yes for

peDeviceTy

RESA, No

pes

otherwise

No

See explanation in chapter 4.2.13.2

4.2.12 Basic Device Configuration and Filtering


The GUI is able to operate with various device types such as ATB and BTP printers, boarding gate
readers and card readers, for example. This section describes the minimum configuration settings
required for device handling.
The GUI is pre-configured to include the following device types as default - no additional
configuration by an administrator is required: CRT,MSR,OCR,LSR,ATB?,BTP?,DGR. If the GUI
detects the presence of any of these device types from the Platforms peripheral manager, then
that device type will be available to be used in the GUI.
It is possible to override this default device list, via a command line option, by providing a list of
devices to include or exclude.
This filter applies to individual device instances (e.g. ATB1, BTP0) as well as to device types (e.g.
ATB, BTP, PRT, etc). Notice that when including/excluding a given device type, all device
instances of the same type that have been found will be included / excluded.
For convenience we also support a wildcard character (?) for device index (e.g. ATB?) which
allows the GUI to include the first available device instance without having to configure its index.
This is because the index value can vary from one platform to the other.
4.2.12.1 Using the excludedDeviceList command line option
This option enforces the list of device instances or types not to be scanned by the GUI at start-up.
All instances of such devices will not be supported by the GUI even if they appear in the platform
plug-in device list.
Examples:
To exclude all PRT printers: --excludedDeviceList=PRT
To exclude all ATB and BTP printers: --excludedDeviceList=ATB,BTP
Note that the device will be excluded even if it is also in the includedDeviceList

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4.2.12.2 Using the includedDeviceList command line option


This option enforces the list of device types to be scanned by the GUI at start-up. If this option is
defined only the specified device types will be supported. All others will be excluded including
those defined in the platform plug-in device list.
Examples:
To include all devices (including CRT): --includedDeviceList=
To handle only the CRT (no physical devices): --includedDeviceList=CRT

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To handle only CRT and the first DGR:

--includedDeviceList =CRT, DGR?

The GUI, by default, is configured with the following includedDeviceList:


includedDeviceList=CRT,MSR,OCR,LSR,ATB?,BTP?,DGR
Note that a device will be excluded if it is in the excludedDeviceList

4.2.13 RESA Specific Device Configuration


4.2.13.1 List of RESA devices to be scanned at start-up
On the RESA platform, the GUI will try to open devices with index 0 or 1 for each device type (e.g.
BPP0 and BPP1, BTP0 and BTP1 ) as default and keep only the configured ones. Therefore, if a
device is assigned a greater index, it will not be detected. For this reason you can force the GUI to
scan only a specific list of devices using the command line option resa.deviceScanList.
For example, to scan BPP0 and RTE0 only: --resa.deviceScanList=BPP0,RTE0
Note that we expect RESA specific devices names (e.g. BPP and RTE) not GUI ones in the value of
the command line option above.
4.2.13.2 RESA RTE and GUI device mapping
On RESA platforms each RTE device (e.g. desk keyboard, standalone barcode scanner) might
correspond to any set of physical devices below:
MSR + OCR + LSR
MSR + OCR
LSR
However, the Alta CM GUI converts by default each RTEn into three input devices: MSRn, OCRn
and LSRn, which might be confusing for the end-user especially if more than one RTE device is
configured (usually two: RTE0 with MSR+OCR and RTE1 with LSR). In this case the command line
option resa.RTEn.peDeviceTypes can be used. This will ensure that we have the right number
of devices with the right indexes (i.e. MSR0, OCR0 and LSR1).
Example: RTE0 = MSR + OCR and RTE1 = LSR. Command line would be:
--resa.RTE0.peDeviceTypes=MSR, OCR --resa.RTE1.peDeviceTypes=LSR

2016 Amadeus IT Group SA

The format to use is:


--resa.RTE<index>.peDeviceTypes=< list of types among MSR, OCR and LSR>

4.2.14 XUL Proxy Configuration


The following properties may be set to configure how the XUL browser accesses:

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Default
Property

Values

Description
Value

0:
Direct
connection, no
proxy

1:
Manual proxy
configuration.

xulPref.netw

2:

ork.proxy.ty

Proxy auto-

pe

How the browser accesses the internet


4
Ex: --xulPref.network.proxy.type=2

configuration
(PAC).

4:
Auto-detect
proxy settings.

5:
Use system
proxy settings.
xulPref.netw
ork.proxy.ft

A Hostname or
IP address

Set the proxy server for the ftp:// protocol


None
Ex: -- xulPref.network.proxy.ftp =192.168.10.100

xulPref.netw

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ork.proxy.ft

Set the port number for the ftp:// protocol


A Port number

None
Ex: -- xulPref.network.proxy.ftp_port =8001

p_port
xulPref.netw
ork.proxy.g

Set the proxy server for the gopher:// protocol


A Hostname or
IP address

opher

None

=192.168.10.100

xulPref.netw
ork.proxy.g

Ex: -- xulPref.network.proxy.gopher

Set the port number for the gopher:// protocol


A Port number

opher_port

None
Ex: -- xulPref.network.proxy.gopher_port =8001

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Default
Property

Values

Description
Value

xulPref.netw
ork.proxy.ht

A Hostname or
IP address

tp

Set the proxy server for the http:// protocol


None
Ex: -- xulPref.network.proxy.http =192.168.10.100

xulPref.netw
ork.proxy.ht

Set the port number for the http:// protocol


A Port number

None
Ex: -- xulPref.network.proxy.http_port =8001

tp_port

When used, the hostname of the SOCKS proxy


xulPref.netw
ork.proxy.so

A Hostname or
IP address

cks

server
None
Ex: -- xulPref.network.proxy.socks
=192.168.10.100
When used, the port number of the SOCKS proxy

xulPref.netw
ork.proxy.so

A Port number

None

server

cks_port

Ex: -- xulPref.network.proxy.socks_port =8001

xulPref.netw

When using a SOCKS proxy, whether DNS lookups


occur on the client PC or the proxy server

ork.proxy.so

true or false

cks_remote

None
Ex: -- xulPref.network.proxy.socks_remote_dns

_dns

=true
When xulPref.network.proxy.type is set to 2 (proxy
auto-configuration) the URL of the proxy auto-

xulPref.netw

configuration information

ork.proxy.a

A URL

utoconfig_ur

None
Ex: --

xulPref.network.proxy.autoconfig_url=http://someH
ost/proxy.pac
When xulPref.network.proxy.type is set to 2 (proxy

xulPref.netw

Number of

ork.proxy.

seconds before

failover_tim

retry of a failed

eout

proxy server

auto-configuration) the number of seconds to wait


before attempting to re-contact the unresponsive
1800

proxy server
Ex: -- xulPref.network.proxy. failover_timeout

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=1200
xulPref.netw
ork.proxy.ss

A Hostname or
IP address

Affects https:// URLs


None
Ex: -- xulPref.network.proxy.ssl =192.168.10.100

xulPref.netw
ork.proxy.ss

Affects https:// URLs


A Port number

l_port

None
Ex: -- xulPref.network.proxy.ssl_port =8001

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4.3 Errors and Warning


4.3.1 Introduction
The application can be considered as having two main types of errors - application errors and
general middleware errors. Both types of error are logged to disk.
This section gives a high level overview of error and warning handling and informs the reader
about how to differentiate between application and system errors. This may be important for
Airport Site Administrators to help to differentiate between problems with the environment setup
and problems with the application.

4.3.2 Application Errors and Warnings


Confirmation messages and application warnings are displayed in the GUIs message area (bottom
left corner of the screen).
The warning triangle icon identifies a warning message. Confirmation messages are shown with a
green tick icon.

If there are too many messages to display then SF1 is shown. This will trigger the message area

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to expand and collapse.

Application errors are displayed as popups. Note the warning symbol. No error number is shown
in the popup header.

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4.3.3 Middleware Errors


Middleware errors are typically displayed by means of a modal error dialog showing a particular
error code in the title.
Error details are shown within the dialog. Severe middleware errors are shown with the error icon
(red cross).
A typical example of such a dialog is shown below:

The following table lists the middleware exceptions that can be displayed:
Error
Code
500

502

503

Error Text
Unable to exit while tasks are pending.
Please try later.
Invalid input parameters - Please check your input data
or contact your help desk if the error persists
Out of memory internal error - Unsaved work could be lost.

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Please close all applications and re-launch the GUI and contact your help
desk if the error persists.
504

Personal preferences could not be retrieved - %0,


Default settings will be used.
Please retry to log-in to get your preferences.

505

Personal preferences could not be retrieved, default settings will be used.


Please retry to log-in to get your preferences.

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506

Maximum number of applications opened reached.

507

Maximum number of occurrences reached for this application.

508

Graphical user interface internal error. Please contact your help desk.

509

Host error - Transaction failed. Please contact your Help Desk.

510

Temporary Host error - Transaction failed. Please retry later.

511

Response Time Out. Do you want to retry?

512

Response Time Out - Please contact your Help Desk.

513

Link Down - The transaction could not be performed. Please contact your
Help Desk.

514

Inactivity Time Out - The transaction could not be performed. Please log-in.

515

Data internal error - Please contact your Help Desk.

516
517
518

519

520

You have been disconnected by your administrator.


The GUI will be closed and unsaved work lost. Please re-launch the GUI.
Inactivity Time Out. Your information has been lost.
All pending changes will be lost.
Are you sure you want to change login?
All pending changes will be lost.
Are you sure you want to exit?
The server and GUI versions mismatch.
Do you want to re-log?
Host error - Transaction failed - Invalid user/password

521

Security discrepancies might exist between systems - Please contact your


Help Desk.

600

The new password and its confirmation do not match.


Your set of permissions could not be retrieved - %0.

601

Basic security rules will be applied.


Please retry to log-in to get your permissions.

2016 Amadeus IT Group SA

602

Personal preferences could not be retrieved, default settings will be used.


Please retry to log-in to get your preferences.

603

The new password is incorrect. Please enter a password that matches the
following criteria:%0

604

Sign must be 6 alphanumeric characters long and starting with 4 digits.

605

The Office Id must be 9 alphanumeric characters long.

607

The Remote Office Id must be 9 alphanumeric characters long.

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608

Organization must be 2 or 3 alphanumeric characters long.

609

Invalid Corporate Id.

610

Invalid User Id.

611

Invalid Password.

612

The Agent initials must be 2 characters long.

613

Sign must be 4 numeric characters long.

616

Workstation identifier invalid - %0.

617

This graphical user interface version (%0) is invalid. Please contact your
System Administrator.

618

619
700

This graphical user interface contains an invalid application version.


Please contact your System Administrator if the problem persists.
Invalid application version - This application cannot be launched.
Please contact your System Administrator.
An error occurred during time synchronization. System time will be used.

4.3.4 Network Interruption


In the case of a network interruption while the application classes are loading, the following dialog

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will be presented to the user. On any key selection, the application will subsequently exit.

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5 References
1. GUIIMP1213 - DC - Altea Departure Control GUI Management V1.1
2. Amadeus Alta Departure Control Customer Management GUI Overview, Edition 1, August 2007
3. Workstation ID Proposal v3.8

2016 Amadeus IT Group SA

*** End of Document ***

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