Product Description

Assignment A
Q1: Critically analyze and compare the teachings of Edward Deming, David Juran
and Philip Crosby.

Q2: For the following demand data, calculate the forecasted values using a
smoothing constant of 0.2.
Months

Demand

January

40

February

45

March 52
April 57
May

56

June

42

July

41

August

36

Q3: A manufacturer of speakers for musical appliance uses a non destructive

testing mechanism to assess the quality of speakers. A lot of 200 speakers is
drawn periodically for testing. After testing the speakers will be classified either
defective or good depending on outcome of test. The following table gives the
number of defects for 12 such samples. Establish p and c control charts for
the process. Is the process under control?
Sample No. Number of Defects
1

20

18

16

22

14

24

14

20

26

10

24

11

26

12

28

Q4: Write short note on any three of the following.

a) 5-S
b) TQM
c) ISO
d) BPR
e) SQC

Q5: Mr. Pinto wants to set up a new manufacturing plant at a suitable location.
He has certain constraints, like shortage of funds, the product cannot be
manufactured at moist location, requires plentiful availability of resources, and
hassle free transportation services. He has four products in mind that he wishes
to manufacture. Suggest a suitable plant location and layout type to Mr. Pinto
considering his requirements.

Q6: Derive the formula of Economic Order Quantity (EOQ). Intel Corporation has
got a demand for products at 1, 00,000 units per year. The cost per unit is
Rs.20/- and it costs Rs. 360/- to place an order and processes the delivery. The
inventory carrying cost is estimated at 9% of average inventory investment.
Determinea) EOQ
b) Optimum number of orders to be placed per annum

Q7: A manufacturing company wants to forecast its demand for the year 2013
using suitable forecasting technique. The data that the company has is for the
year 2012. Suggest a suitable method of forecasting and forecast the demand
values for the year 2013 and also find out trend equation for the given data.

Months

Demand

January

20

February

25

March 22
April 32
May

34

June

42

July

40

August

36

Q8: A manufacturing company has monthly demand for one of its products as
follows
Month Demand
Feb

52

March 49
April 55
May

58

June

60

July

42

August

51

September

61

Develop a 3 month moving average forecast and a three month weighted

average forecast with weights of 0.50,0.30 and0.20 for the most recent demand
values in that order

Case Study

Right Fill
A company is manufacturing utensils cleaning liquid. It has a process consisting
of a filling machine for filling the 20 ml test bottles. To monitor the quality of the

process, samples of size 5 are draw periodically from the process and the
quantity filled is measured. The table below has data on 10 such observations.
Sample

9.21 8.87 8.71 9.08 9.34

9.06 8.97 9.13 8.46 8.85

9.35 8.96 9.20 9.03 8.44

9.21 8.71 9.05 9.35 8.87

9.01 9.71 9.21 9.05 9.53

8.74 8.35 8.50 9.06 8.89

9.21 9.05 9.00 8.78 9.23

9.15 9.20 9.23 9.15 9.06

8.98 8.81 8.90 9.13 9.05

10

9.03 9.10 9.26 9.44 8.48

Assignment C

Question 1: All are types of plant layout, except

a) Process layout
b) Product layout
c) Group Technology Layout
d) Jumbled layout
Question 2: Which of the following is not an extrapolative method of forecasting?
a) Moving Average
b) Exponential Smoothening
c) Sales force Estimates
d) Time Series
Question 3: All of the following are quality Gurus except
a) Philip Kotler
b) Joseph M Juran

c) Philip B. Crosby
d) William E. Deming
Question 4: EOQ stands for
a) Easy Order Quantity
b) Economic Order Quantity
c) Easy Order Quality
d) Economic Order Quantity
Question 5: Who proposed the PDCA cycle?
a) Shigeo Shingo
b) Genichi Taguchi
c) William E. Deming
d) Philip B.Crosby
Question 6: Which one of the following is not a type of Control Chart in Statistical
Quality Control?
a) P-chart
b) C-chart
c) F chart
d) R-chart
Question 7: Which of the following functions is not a core function of an
organization?
a) The operations function
b) The marketing (including sales) function
c) The accounting and finance function
d) The product/service development function
Question 8: BPR stands for
a) Business Process Re-engineering
b) Business Program Re-engineering
c) Business Program Response
d) Business Process Re-alignment

Question 9: Walter Shewhart is listed among the important people of operations

management because of his contributions to
a) Assembly Line Production
b) Measuring the productivity in the service sector
c) Just-in-time inventory method
d) Statistical quality control
Question 10: Henry Ford is noted for his contribution to
a) Standardization of parts
b) Statistical quality control
c) Assembly line operations
d) Scientific management
Question 11: Taylor and Deming would have both agreed that
a) Whirlpools global strategy is good one
b) Eli Whitney was important contributor to statistical theory
c) c) Management must do more to improve the work environment and its
processes so that quality can be improved
d) Productivity is more important than quality
Question 12: Who among the following is associated with contributions to quality
control in operations management?
a) Charles Babbage
b) Henry Ford
c) Frank Gilbreth
d) W. Edwards Deming
Question 13: The field of operations management is shaped by advances in
which of the following fields?
a) Chemistry & Physics
b) Industrial Engineering & Management Science
c) Biology & Anatomy
d) All of above
Question 14: The five elements in management process are

a) Plan, direct ,update ,lead and supervise

b) Accounting/finance ,marketing, operations, and management
c) Organize ,plan, control, staff, and manage
d) Plan, lead, organize, manage, and control
Question 15: The responsibilities of operations manager include
a) Planning, organizing, staffing, procuring, and reviewing
b) Forecasting, designing, planning, organizing, and controlling
c) Forecasting, designing, operating, procuring, and reviewing
d) Planning, organizing, staffing, leading, and controlling
Question 16: All of the following decisions fall within the scope of operations
management except for
a) Financial Analysis
b) Design of products and processes
c) Location of Facilities
d) Quality management
Question 17: Which of the following would not be an operations function in a fast
food restaurant?
a) Making Hamburgers & Fries
b) Advertising and promotions
c) Maintaining equipments
d) Designing the layout of the facility
Question 18: Current trends in operations management include all of the
following except
a) Just in time performance
b) Rapid product development
c) Mass Customizations
d) Mass Production
Question 19: Gibson Valves produces cast bronze valves on an assembly line. If
1600 valves are produced in an eight hour shift, the productivity of line is
a) 2 valves/hr

b) 40 valves/hr
c) 80 valves/hr
d) 200 valves/hr
Question 20: The largest contributor to productivity increase is , estimated
to be responsible for- of the annual increase.
a) Management; one-half
b) Mr. Deming; one-half
c) Labor; two third
d) Capital;90%
Question 21: Which variable is taken along the abscissa or X axis in a p-chart?
a) Time
b) Sample number
c) Proportion of defects
d) Number of defects
Question 22: Which kind of labor force is required in case of Jobbing Production?
a) Highly Skilled
b) Not at all skilled
c) Moderately skilled
d) Skilled
Question 23: 5-S are all, except
a) Tidiness
b) Cleanliness
c) Discipline
d) Timeliness
Question 24: PPC stands for
a) Production Planning and Controlling
b) Production Procurement and Controlling
c) Planning Procurement and Controlling
d) Procurement Planning and Controlling

Question 25: Most operations produce a mixture of both products and services.
Which of the following businesses is closest to producing pure services?
a) A restaurant
b) A steel company
c) Counselor/Therapist
d) IT Company
Question 26: Operations can be classified according to the degree of variation in
demand and visibility of the operation as well as their volume and variety of
production. Which of the following operations would be classified as high
variation and high visibility?
a) A Fast Food Restaurant
b) A Family Doctor
c) A Front Office of Bank
d) A Carpenter
Question 27: Range is calculated in which of the following control chart?
a) R Chart
b) F Chart
c) C Chart
d) P Chart
Question 28: Which of the following is not a typical service attribute?
a) Intangible product
b) Easy to Store
c) Customer Interaction is high
d) Simultaneous production & consumption
Question 29: The Dulac Box plant produces 500 cypress packing boxes in 10 hour
shift. Due to higher demand company decided to operate three 8-hour shifts
instead. They are now able to produce 600 boxes a day. What has happened to
production?
a) Increased by 50 boxes/shift
b) Increased by 37.5 boxes/hr
c) Increased by 20%

d) Decreased by 8.3%
Question 30: Three commonly used productivity variables are
a) Quality, External Elements, Precise Units of measure
b) Labor, Capital, Management
c) Technology, Raw Materials, Labor
d) Education, Diet, Social Overheads
Question 31: Productivity can be improved by
a) Increasing inputs while holding outputs steady
b) Decreasing outputs while holding inputs steady
c) Increasing inputs and outputs in same proportion
d) Decreasing inputs while holding outputs steady
Question 32: Who prepares the daily production report?
a) Floor supervisor
b) Shop supervisor
c) Cleaner
d) Distributor
Question 33: Work study is also called- study.
a) Time
b) Time & Motion
c) Method
d) Motion
Question 34: The ratio of output to input of a production system is commonly
known as
a) Productivity
b) Process
c) Parts
d) Planning
Question 35: ISO stands for
a) Indian Standards Organization

b) International Organization for Standardizations

c) International Organization for Standards
d) Indian Statistical Organization
Question 36: Which one of the following would not normally be considered a
general characteristic of service?
a) Low contact services can often be made more efficient than high contact
services.
b) Production & Consumption are simultaneous
c) Production and sales cannot easily be separated functionally
d) Production & Consumption can always be spatially separated
Question 37: The is the probability that a good lot will be rejected by the
sampling plan.
a) Producers Risk
b) Consumers Risk
c) Manufacturers Risk
d) Sellers Risk
Question 38: The is the defect level for which lots are regarded as bad lots.
a) LTPD
b) ATPD
c) LPTD
d) LPDT
Question 39: Which of the following is the least likely decision to be made by
Operations Manager?
a) Designing & improving the jobs of the workforce
b) Deciding which market areas to manufacture products for
c) How to use quality techniques to reduce waste
d) Selecting the location and layout of a facility
Question 40: Which of the following would not be normally considered as key
feature of Operations Management?
a) World Class Operations can give an organization a competitive advantage

b) Operations is the area of a business where most people work

c) Operation researches mathematical techniques for optimizing processes
d) Operations is the part of an organization which creates wealth through the
management of transformation process