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D-504, Shubh Residency, Near Vishwajeet Meadows, Green City, Morivali Village,
Ambernath(E) 421 501.
E-Mail address : amarendramande110272@gmail.com, amarendra_mande110272@outlook.com
Contact No : 7798088232 / 7506928232 - 9975982914 (Alternate Wifes)
Date of Birth : 11th February 1972
Physically Handicapped person (80% Disability) Left leg amputed above knee
Currently using Prosthesis
___________________________________________________________________________________________
HSC with 10 years 11 months experience in EDP, Administration, FMCG Branch
Accounts & 4 years 5 months, Semi-Technical & Technical Support in BPO.
Education
HSC from Mumbai University in 1991.
Other Qualifications(s)/Certifications(s).
IT Skills
Skills Type
Skill Name
Proficiency
Last Used
ERP
ERP
ERP
SAP 5.4
MFG Pro
IBMS Software
Proficient User
Proficient User
Proficient User
2005
1998
1998
Years of
Experience
6
2
2
Employment Profile :
From 25th May 2006 25th October 2010
Worked with Convergys India Services Pvt Ltd as Senior Technical Support Officer ISP Optus Australia
Expertise in DSL & DSL Direct (ULL).
Handling Calls & helping customers in solving issues related to Internet queries like Billing, Connectivity
& trouble shooting connectivity issues with Modems, Routers & Computers. Assisting the Team Leader
in creation of various daily data reports related to the performance of the Team. Also indirectly related
to Floor performance. Was as SME for Team & Floor Support from 01-10-2008 till 31-08-2009 Helping
newly appointed TSOs & Floor TSOs in resolving customer enquiries & connectivity issues quickly thus
helping in reducing AHT & Increasing CSI, Quality & VOC & maintaining their personal scorecards
contributing indirectly to the Team & Floor. Monitoring Calls of the TSOs as well. One of the consistent
performer with continuous high ratings on the scorecard with the help of Quality, CSI & VOC. Managing
& Assisting a Team of 15 people in the absence of Team Leader in solving queries & handling Supervisor
calls.
Computerized entries of Deposit, Stock & Issue slips of materials to different departments like
Electrical, Mechanical, Production, Administration & Excise.
Helping the EDP Manager in preparation & modification of programmes in Foxpro.