Amarendra Achyut Mande

D-504, Shubh Residency, Near Vishwajeet Meadows, Green City, Morivali Village,
Ambernath(E) 421 501.
E-Mail address : amarendramande110272@gmail.com, amarendra_mande110272@outlook.com
Contact No : 7798088232 / 7506928232 - 9975982914 (Alternate Wifes)
Date of Birth : 11th February 1972

Physically Handicapped person (80% Disability) Left leg amputed above knee
Currently using Prosthesis
___________________________________________________________________________________________
HSC with 10 years 11 months experience in EDP, Administration, FMCG Branch
Accounts & 4 years 5 months, Semi-Technical & Technical Support in BPO.

Education
HSC from Mumbai University in 1991.

Other Qualifications(s)/Certifications(s).

Diploma in computer applications from Tantrik Prasheekshan Vidyapeeth, Pune.

Completed crash course in Oracle 8 & Visual Basic 6 from Concourse, Thane.
Completed crash course in Java Basics from Datapro, Kalyan.

Summary of Skills and Experience.

Software Background
Languages Known : QBasic, Cobol & C.
Softwares Known : Windows (All Versions), MS Office (All Versions), Visual Basic 6.
Backends : Oracle 8.

IT Skills
Skills Type

Skill Name

Proficiency

Last Used

ERP
ERP
ERP

SAP 5.4
MFG Pro
IBMS Software

Proficient User
Proficient User
Proficient User

2005
1998
1998

Years of
Experience
6
2
2

Marital status : Married

Languages known : English, Hindi, Marathi (Can Speak, Read and Write Well)
Hobbies : Reading, Travelling & Sports.

Employment Profile :
From 25th May 2006 25th October 2010
Worked with Convergys India Services Pvt Ltd as Senior Technical Support Officer ISP Optus Australia
Expertise in DSL & DSL Direct (ULL).
Handling Calls & helping customers in solving issues related to Internet queries like Billing, Connectivity
& trouble shooting connectivity issues with Modems, Routers & Computers. Assisting the Team Leader
in creation of various daily data reports related to the performance of the Team. Also indirectly related
to Floor performance. Was as SME for Team & Floor Support from 01-10-2008 till 31-08-2009 Helping
newly appointed TSOs & Floor TSOs in resolving customer enquiries & connectivity issues quickly thus
helping in reducing AHT & Increasing CSI, Quality & VOC & maintaining their personal scorecards
contributing indirectly to the Team & Floor. Monitoring Calls of the TSOs as well. One of the consistent
performer with continuous high ratings on the scorecard with the help of Quality, CSI & VOC. Managing
& Assisting a Team of 15 people in the absence of Team Leader in solving queries & handling Supervisor
calls.

From 16th August 1999 30th September 2005

Worked with Colgate Palmolive (India) Ltd as Branch Accounts Assistant on direct contract till 31 st
December 2003 and from 1st January 2004 30th September 2005 outsourced thru Genius Consultants
Ltd, Mumbai.
Assisting the Branch Accountant in passing promotional Credit/Debit notes, Reconciliation of Stockist
Accounts, Banking entries on a daily basis, Stockist Audits at their locations & Audit Reports preparation
based on the findings, Providing immediate feedback to the STSs, DMS, RMs & Stockits on their queries.
Preparation of purchase orders, goods receipt notes on Branch level. Creation & maintenance of new
customers & vendors database as well as Internal Orders for the Funds released by the Marketing
Department to be utilized by the Sales Department for the promotions announced ensuring proper
money distribution & utilization. Issuing payable at par cheques for various activites co-ordinating with
the Banks.
Rectification & passing of Journal voucher entries. Helping the Branch accountant in preparation &
maintenance of documents related to Vat Tax, Sales tax assessments of Warehouses. Checking &
processing payments for the monthly expenses incurred by the STS, DM, RM. Generation, Preparation &
submission of MIS report to the Branch Manager & Finance Manager (Sales) on a monthly basis. Helping
the Sales Department in calculation of different types of Incentives, downloads for Stockists & prize
money calculation & disbursion to the DMs & STSs.
Achievement : Prepared a Training Manual for the day to day functions of Branch Accounts.
From 01st June 1998 30th July 1999.
Worked with Kamat Enterprises (C&FA for Becton Dickinson India Pvt Ltd) & Stockhome (C&FA for 6
Divisions of Godrej Ltd including CSD) as Systems & Administration Incharge.
Complete Responsibility & overall incharge for following aspects
Supervising & managing a staff of 7 people & assisting & helping them in daily routine work.
Preparation, modification & maintenance of manual & computerized records of Invoices, Orders,
Stock in transit reports as well as necessary documents related to Octroi & other Warehousing
routine work.
Attention to stockists by giving immediate feedback on availability of stocks & solving their
queries on dispatch related issues & resolving them as soon as possible.
Self Correspondence & co-ordination with transport contractors on regular basis for payments &
vehicle allotment for regular, prompt, timely daily dispatches.
Overall Incharge for handling the Systems department. Was building programmes in Foxpro for daily
administrative work & maintaining Internal records.
Fully operational on the MFGpro 7 & IBMS softwares of Godrej Ltd.
From 01st May 1995 31st May 1998
Worked with Alfa Laval (India) Ltd, Customer Service Centre, Rabale, Thane as an EDP Assistant On
Contract basis.
Was handling
Systems part of the Shop Floor activities in preparation, modification, maintenance of all
necessary documents.
Self Correspondance.
Preparation of Presentations required by the 3 Shop Floor Incharges.
Was also assisting the Accounts, Purchase, Stores & Systems department.
From 01st July 1994 30th April 1995
Worked in I.G Petrochemicals. Taloja as Trainee Commercial in EDP Department.
Was given training in
Computerized as well as manual handling of Accounts(i.e Data Entry, Maintenance & Modification
of Ledgers, Cash book, Purchase & Sales Register, Passing of Journal Voucher entries etc).

Computerized entries of Deposit, Stock & Issue slips of materials to different departments like
Electrical, Mechanical, Production, Administration & Excise.
Helping the EDP Manager in preparation & modification of programmes in Foxpro.