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Chapter 1
Human Resource Management:
Gaining a Competitive
Advantage
McGraw-Hill/Irwin
Learning Objectives
Introduction
Competitiveness a companys
ability to maintain and gain market
share
Human resource management
the policies, practices, and systems
that influence employees behavior,
attitudes, and performance
1-3
.
1-4
Responsibilities of HR Departments
1.
2.
3.
4.
5.
6.
7.
8.
9.
1-5
Business
Partner
Services
Administrative
Services and
Transactions
Strategic Partner
Human
Resources
1-6
1-7
1-9
1-10
Summary
HR has three product lines: administrative services, business
partner services, and strategic services.
To successfully manage HR, individuals need personal credibility,
business and technology knowledge, understanding of business
strategy, and ability to deliver HR services.
HR management practices should be evidence-based.
HR practices are important for helping companies deal with
sustainability, globalization, and technology challenges.
HR managers must address global and technology challenges.
1-11