MCQs - WC

Chapter 1:
The correct answer for each question is indicated by a
1 INCORRECT
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Learning Objective: 01-02
Topic: The Role of Communication in Business
Blooms: Understand
AACSB: Communication
Level of Difficulty: Easy
Email has had the effect of speeding up communication and of enabling a comm
2 INCORRECT
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Blooms: Remember
One widespread trend under way in businesses is the increased focus on ethica
3 CORRECT
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Blooms: Understand
Level of Difficulty: Medium
Internal-operational communication takes many forms. It includes the ongoing
the business. It includes the orders and instructions that supervisors give emp
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Blooms: Apply
AACSB: Reflective Thinking
The work-related communicating that a business does with people and groups
communication with its publicssuppliers, service companies, customers, gove
5 INCORRECT
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Blooms: Understand
Formal networks include the upward, lateral, and downward movement of info
Information routinely flows outward as well. Order acknowledgments, invoices
operational communications can make external audiences part of the formal co
6 INCORRECT
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Blooms: Understand
A complex organization requires more communication compared to a simple or
communication than complex businesses, such as automobile manufacturers.
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Topic: The Business Communication Process
Blooms: Understand
Problem-solving literature divides problems into two main types: well defined
problems, including business communication problems, cannot be solved this w
8 CORRECT
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Blooms: Understand
In communication, the larger context includes the general business-economic
moment in which the communication is taking place. The sociocultural context
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Blooms: Remember
Researchers generally agree that the communication process includes the follo
message, 3) deciding on a response, and 4) replying to the message.
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Topic: Business Communication: The Bottom Line
Blooms: Understand
In the communication process, the communicator and the audience may attach
bypassing.
===
Chapter 2:
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Topic: The Growing Importance of Cross-Cultural Communication
Blooms: Understand
Effective cross-cultural communication minimizes problems stemming from mi
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Topic: Dimensions of Cultural Difference
Blooms: Remember
Geert Hofstede defines national culture as that component of our mental progr
citizens.
3 INCORRECT
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Blooms: Understand
You can avoid being ethnocentric by being sensitive to the various dimensions
4 INCORRECT
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Blooms: Remember
In the United States, an up-and-down movement of the head means "yes" and
5 INCORRECT
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Blooms: Remember
Arabs generally offer a handshake that is gentle, long-lasting, and sometimes
6 INCORRECT
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Blooms: Remember
In the United States, most people tend to be monochronic. They regard time as
other cultures (especially those of the Middle East and some parts of Asia), peo
unwise and unnecessary.
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Topic: Problems of Language
Blooms: Understand
Within a culture, certain manners of expression are often used in ways that the
8 INCORRECT
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Blooms: Apply
Level of Difficulty: Hard
Some examples of two-word verbs are, "rule out," "win back," "come down," a
9 INCORRECT
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Blooms: Understand
The use of slang words and colloquialisms can cause problems when your read
10 INCORRECT
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Topic: Advice for Communicating Across Cultures
Blooms: Understand
For effective cross-cultural communication, you should adapt your language ac
====
Chapter 3
Your Results:
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Topic: The Importance of Adaptation
Blooms: Understand
As with every other element of your messages, the choice of words needs to be
2 INCORRECT
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Topic: Suggestions for Selecting Words
Blooms: Understand
A good suggestion to increase the effectiveness of a message is to use the sim
means using the words you would use in face-to-face communication with you
3 CORRECT
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Blooms: Understand
According to studies of readability, short words generally communicate better
Many exceptions exist.
4 INCORRECT
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Blooms: Understand
Business clichs come and go. Clichs catch on because they represent popula
run the risk of sounding out of date.
5 CORRECT
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Blooms: Apply
The sentence "Jason received 100 points in his last exam" refers to a specific,
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Blooms: Apply
Affect and effect are often used as synonyms. But affect is a verb meaning "to
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Blooms: Apply
The sentence "We reported the January sales at the end of last month" is in ac
8 CORRECT
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Blooms: Understand
Although active voice is preferred, passive voice is more appropriate when the
the writer wants to avoid accusing the reader of an action.
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Blooms: Apply
When a verb is camouflaged, the verb describing the action in a sentence takes
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Topic: Suggestions for Nondiscriminatory Writing
Blooms: Apply
The term police officer does not indicate gender and is gender-neutral.
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Chapter 4
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Topic: The Importance of Adaptation

Blooms: Understand
Writing effectively requires managing the emphasis in your sentences in such
ordering the sentence elements according to accepted rules of grammar and lo
2 INCORRECT
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Topic: Care in Sentence Design
Blooms: Remember
Most business audiences are pressed for time. As simple sentences are likely t
over long, complex ones.
3 INCORRECT
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Blooms: Remember
Readability studies suggest that writing directed at middle-level adult readers
be higher. For less advanced readers, it should be lower.
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Blooms: Understand
An often-used uneconomical wording is the cluttering phrase. This is a phrase
5 CORRECT
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Blooms: Apply
Roundabout constructions get in the way of directly communicating a point an
"can be observed to be increasing" does not get to the point directly and is not
6 INCORRECT
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Blooms: Understand
Sentence length affects emphasis: Short, simple sentences carry more emphas
business messages are often good places for short sentences.
7 CORRECT
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Blooms: Apply
For a sentence to have unity, all of its parts must combine to form one clear th
unrelated ideas and (2) excessive detail.
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Blooms: Understand
Putting too much detail into one sentence tends to hide the central thought. If
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Topic: Care in Paragraph Design
Blooms: Understand
How long a paragraph should be depends on its contentson what must be inc
10 INCORRECT
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Topic: Care in Paragraph Design
Blooms: Understand
Well-written paragraphs move the reader logically and smoothly from point to
the reader logically through a text.
==
Chapter 5
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Topic: Using a Conversational Style
Blooms: Understand
A formal writing style is appropriate when you are: communicating with someo
ceremonial message, such a commendation or inspirational announcement; an
2 CORRECT
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Topic: Using a Conversational Style
Blooms: Apply

Phrases such as "please be informed," "your adherence," "enclosed herewith,"
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Topic: Using the You-Viewpoint
Blooms: Understand
The you-viewpoint helps builds goodwill in written messages by focusing on th
viewpoint, it is not the only part.
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Topic: Using the You-Viewpoint
Blooms: Apply
In the broadest sense, you-viewpoint writing emphasizes the reader's perspec
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Topic: Accentuating the Positive
Blooms: Understand
While negative language has its place in business communication, negative wo

destructive of goodwill.
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Blooms: Apply
One of the many strongly negative words is "failed". Negative words have unh
a signal that bad news is coming, and the phrase "not permitted" contains an u
associations.
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Topic: Being Courteous
Blooms: Understand
Courtesy generally is enhanced by using certain techniques: writing in convers
8 CORRECT
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Topic: Being Courteous
Blooms: Understand
Most people like to be treated as equals; they do not want to be bossed or talk
goals. Preaching is usually not intended. It often occurs when the writer is tryi
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Topic: Managing Emphasis for a Positive Effect
Blooms: Understand
In order to emphasize the positive and deemphasize the negative, you should
negative points in these positions.
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Blooms: Apply
Feedback: Negative words have unhappy and unpleasant associations that usu
signal that bad news is coming, and the phrase "not" contains an unnecessaril
credit points." is a positively worded sentence.
==
Chapter 6
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Topic: The Process of Writing
Blooms: Understand
The process of writing is a recursive process. This implies that the different sta
2 CORRECT
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Blooms: Remember
The first step in the planning stage of the writing process is to determine and e
3 INCORRECT
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Blooms: Remember
Selecting an order that will draw the most positive reaction from a reader is a
4 INCORRECT
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Blooms: Remember
The revising process consists of three levels, revising, editing, and proofreadin
5 INCORRECT
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Topic: Memorandums (MEMOS)
Blooms: Apply
Memorandums usually are sent and received by people who work with one ano
memorandums. Since the company does not have access to computers or the I
6 CORRECT
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Topic: Memorandums (MEMOS)
Blooms: Apply
Memorandums were primarily used for internal communication but have been
7 INCORRECT
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Topic: Email
Blooms: Remember
The formal style of writing emails maintains a significant distance between wr
8 INCORRECT
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Topic: The Newer Media in Business Writing
Blooms: Remember
Text messaging is also called short message service.
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Topic: The Newer Media in Business Writing
Blooms: Understand
Many business writers use social media to connect with clients, customers, col
professionals, or interact briefly with co-workers.
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Topic: Print Versus Online Documents
Blooms: Understand
Online text can produce comprehensive data more concisely than a print docum
==
Chapter 7
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Topic: The Prevalence of Good-News and Neutral Messages in Business
Blooms: Remember
Most business messages are those that solve everyday business problemsreq
about matters that are a routine part of a company's culture and work. As a re
2 CORRECT
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Topic: Preliminary Assessment
Blooms: Remember
Writing any messages other than those for the most mechanical, routine circum
determining your message's basic plan, a good beginning is to assess your rea
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Topic: The General Direct Plan
Blooms: Understand
End good-news or neutral messages with some appropriate friendly comment
relevant to the topic of your message. General closings such as "Thank you" or
clichs.
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Topic: Routine Inquiries
Blooms: Remember
The opening of the routine inquiry should focus on the main objective. Routine
a brief statement to orient the reader, followed by the request or question.
5 CORRECT
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Topic: Routine Inquiries
Blooms: Remember
If you begin with a direct question or request, you can ask one broad question
message would then present a list of the specific information you are seeking.
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Topic: Favorable Responses
Blooms: Remember
When you answer inquiries favorably, your primary goal is to tell your readers
should identify the message you are answering.
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Topic: Order Acknowledgments and Other Thank-You Messages
Blooms: Understand
Acknowledgments are sent to let people who order goods know the status of t
shipped. The direct order is used to develop most routine messages.
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Topic: Direct Claims
Blooms: Remember
Occasionally things go wrong between a business and its customers. Such situ
their customers' expectations. Because claim messages are not about routine c
approach.
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Topic: Adjustment Grants
Blooms: Understand
When you can grant an adjustment, the situation is a happy one for your custo
One is the need to overcome any negative impressions caused by the experien
service that the reader may have lost from the experience.
10 CORRECT
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Topic: Internal Operational Messages
Blooms: Remember
The documents at the bottom of the formality range in internal communication
needs. Rarely is there time or need for careful construction and wording. The g
==
Chapter 8
1 INCORRECT
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Topic: Approaches to Writing Bad-News Messages
Blooms: Understand
If you think that your negative answer will be accepted routinely, you might ch
2 INCORRECT
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Topic: The General Indirect Plan
Blooms: Remember
Indirect messages presenting bad news often begin with a strategic buffer. In
indicate that negative news is coming.
3 INCORRECT
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Blooms: Remember
The paragraph after the buffer should start explaining the situation in such a w
most favorable light possible.
4 INCORRECT
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Blooms: Remember
One useful technique to present bad news positively is to present your reasoni
5 INCORRECT
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Blooms: Remember
Since even a skillfully handled bad-news message can be disappointing to the
you value your relationship with the reader and still regard it as a positive one
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Topic: Refused Requests
Blooms: Remember
To state a refusal quickly, use as few words as possible. Laboring over the refu
7 INCORRECT
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Topic: Indirect Claims
Blooms: Understand
When introducing the problem in a claims message, choose your words with ca
the defensive before you've even had a chance to make your case.
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Topic: Indirect Claims
Blooms: Apply
Your final friendly words in a claim message should leave no doubt that you ar
appreciation for what you seek.
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Topic: Adjustment Refusals
Blooms: Apply
Refusals of customer claims should be worded clearly and made as positive as
10 CORRECT
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Topic: Negative Announcements
Blooms: Apply
The ending words of a negative announcement should cement your effort to co
positive look forward, a sincere expression of gratitude, or an affirmation of yo
==
Chapter 9
1 INCORRECT
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Topic: The Rationale for Indirectness in Persuasive Messages
Blooms: Understand
As persuasive messages propose something that a reader might not agree with
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Topic: General Advice about Persuasion
Blooms: Remember
Psychographic information includes details such as social, political, and person
3 INCORRECT
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Topic: Persuasive Requests
Blooms: Remember
In the common-ground persuasion technique, you first present a problem that
for all concerned.
4 CORRECT
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Topic: Sales Messages
Blooms: Remember
Permission-based email permits potential customers to sign up for email prom
marketer.
5 INCORRECT
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Blooms: Understand
Emotional appeals are best used for products that are based on a reader's sens
6 INCORRECT
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Blooms: Understand
An advertisement that lists the celebrities that use a product focus on making
7 INCORRECT
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Blooms: Apply
A good strategy in sales messages is to use the subject line to get attention. W
points, dollar signs, or "free" offers must also be limited.
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Blooms: Apply
Good sales writing involves the use of the you-viewpoint which focuses on the
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Topic: Proposals
Blooms: Understand
Reports and proposals almost entirely have the same characteristics except th
10 INCORRECT
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Topic: Proposals
Blooms: Remember
RFP or request for proposals is the primary means by which an organization so
==
Chapter 10
1 INCORRECT
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Topic: The Job Search
Blooms: Understand
Right now, one's classmates are not likely to be holding positions in which the
wider one's circle of friends and acquaintances, the more likely one is to make
2 INCORRECT
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Blooms: Remember
To be realistic, one's internal qualities need to be analyzed in light of the exter
economic needs, location preferences, and family needs.
3 INCORRECT
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Blooms: Remember
In addition to searching online sources, one can request that job notices be se
agents.
4 INCORRECT
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Topic: Constructing the Rsum
Blooms: Apply

In terms of describing work experience, if an intern is still in a position, he or s
not past tense verbs. Hence, "Manage supply chain inventory of two branches"
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Topic: Constructing the Rsum
Blooms: Apply
An accomplishments/achievements layout presents a picture of a person as a c
6 CORRECT
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Topic: Writing the Cover Message
Blooms: Understand
Gaining attention is especially important in prospecting messages (cover mess
things to do other than read cover messages. Unless the resume gains favorab
7 CORRECT
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Topic: Writing the Cover Message
Blooms: Understand
The primary job of an email cover message is to identify the job, highlight the
8 CORRECT
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Topic: Handling the Interview
Blooms: Understand
In a behavioral interview, candidates are asked questions about what they wo
situations in another job.
9 INCORRECT
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Topic: Following Up and Ending the Application
Blooms: Understand
Thank-you messages are usually short and begin with an expression of gratefu
any additional business and they end on a goodwill note.
10 INCORRECT
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Learning Objective:
Topic: Following Up and Ending the Application
Blooms: Understand
Updating one's rsum as one gains new accomplishments and skills is import
details.
==
Chapter 11
1 INCORRECT
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Topic: Determining the Report Problem and Purpose
Blooms: Remember
The problem and purpose statements are an essential component of a report's
2 INCORRECT
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Topic: Determining the Factors
Blooms: Understand
To make your research as efficient as possible, you should keep careful record
in your report.
3 INCORRECT
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Topic: Interpreting the Findings
Blooms: Understand
During the report-writing process, do not compare noncomparable data. When
do not have apples and oranges.
4 INCORRECT
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Blooms: Apply
It could be that Sandra might not have a savings but she had other resources t
There are no other important factors identified here. So the fallacy has to be ac
5 INCORRECT
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Blooms: Understand

Tailoring your claims to your data reduces human errors in interpretation.
6 CORRECT
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Topic: Organizing the Report Information
Blooms: Remember
One methodical way to create an outline is to use the process of dividing the co
your report into digestible chunks while also creating a logical and clear struct
7 INCORRECT
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Topic: Organizing the Report Information
Blooms: Apply
The heading "An employee friendly environment is preferred by everyone" viol
8 INCORRECT
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Topic: Writing the Report
Blooms: Remember
Characteristics such as objectivity, consistency in time viewpoint, coherence, a
9 CORRECT
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Topic: Writing the Report
Blooms: Remember
Arguably the most critical parts of your report will be the beginning and ending
10 INCORRECT
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Topic: Collaborative Report Writing
Blooms: Remember
While planning the writing requirements a group needs to plan the makeup of
of headings to use, and whether to use the present- or past-time viewpoint.
==
Chapter 12
1 INCORRECT
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Topic: An Overview of Report Components
Blooms: Remember
As the need for formality decreases and the problem becomes smaller, the mak
2 CORRECT
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Blooms: Remember
The title page remains to the last because it serves as a very useful cover page
3 CORRECT
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Blooms: Remember
The title page typically contains the title, identification of the writer and reade
4 INCORRECT
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Topic: Characteristics of Shorter Reports
Blooms: Understand
The writing in shorter reports tends to be more personal than in long reports. T
rather than only the third person.
5 INCORRECT
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Topic: Forms of Shorter Reports
Blooms: Remember
Representing the fourth and fifth steps in the formality stairway, short reports
and text, respectively.
6 INCORRECT
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Blooms: Understand
If a letter report is begun in the direct order, a subject line is appropriate. The
after the salutation. Although subject lines may be formed in many ways, one
the situation.
7 INCORRECT
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Blooms: Understand
Research can be reported in pamphlets, white papers, and other publications a

sure to choose the appropriate form for your readers and purpose.
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Topic: Types of Short Reports
Blooms: Understand
A type of problem-solving report that deserves special attention is a feasibility
feasible, desirable one.
9 INCORRECT
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Topic: Components of Long, Formal Reports
Blooms: Remember
The appendix, as its name implies, is a tacked-on part. You use it for suppleme
10 INCORRECT
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Topic: Components of Long, Formal Reports
Blooms: Understand
The report preview of the introduction is a basic ingredient of the coherence pl
===
Chapter 13
1 INCORRECT
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Topic: What Research Is
Blooms: Remember
AACSB: Analytic
Secondary research uses material that someone else has published in resource
2 INCORRECT
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Topic: What Research Is
Blooms: Apply
Secondary research uses material that someone else has published in resource
3 INCORRECT
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Topic: How to Find Existing Research
Blooms: Remember
AACSB: Analytic
While tools for searching the Web assist users in finding helpful Web documen
information critically. They must also recognize that not all of the documents p
4 INCORRECT
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Blooms: Understand
AACSB: Analytic
A major component of social bookmarking sites is tagging, which lets users org
folksonomies, or collaborative tagging.
5 INCORRECT
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Blooms: Remember
AACSB: Analytic
LexisNexis offers access to current business and international articles, providin
6 INCORRECT
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Topic: How to Do New Research
Blooms: Remember
AACSB: Analytic
In stratified random sampling, the group is divided into subgroups and the sam
7 INCORRECT
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Blooms: Apply
A leading question is one that in some way influences the answer. For example
people who would say "yes" would name another brand if they were asked, "W
8 INCORRECT
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Blooms: Apply
The simplest experimental design is the beforeafter design. In this design, re
and then introduce the experimental factor. After a specified time period, durin
in which they are interested.
9 INCORRECT
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Blooms: Apply

The purpose of a focus group is to bring together a group of people to find out
10 CORRECT
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Topic: Conducting Ethical Business Research
Blooms: Remember
AACSB: Analytic
Many companies, academic institutions, and medical facilities have guidelines
that ensure employees comply with the laws and policies that govern research
==
Chapter 14
1 CORRECT
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Topic: Planning the Visuals
Blooms: Understand
AACSB: Analytic
You should construct visuals to help the intended reader understand the inform
gathering information or creating a visual should be balanced in terms of the im
2 INCORRECT
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Topic: Determining the General Mechanics of Construction
Blooms: Understand
AACSB: Analytic
You should use rules and borders (lines) when they help the appearance of the
page.
3 INCORRECT
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Blooms: Understand
AACSB: Analytic
Pull quotes, clip art, and other decorative visuals do not need to be numbered.
visuals.
4 INCORRECT
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Blooms: Understand
AACSB: Analytic
A source acknowledgment is, usually, the bottom-most component of a visual.
for gathering the data used in the illustration.
5 INCORRECT
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Topic: Constructing Textual Visuals
Blooms: Understand
AACSB: Analytic
Since footnote numbers in a table full of numbers might be confusing, footnote
daggers (), section marks (), and so on. Small letters of the alphabet can be
6 CORRECT
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Topic: Constructing Textual Visuals
Blooms: Remember
AACSB: Analytic
Business professionals use a variety of specialized charts in their work. Often t
is the organization chart which shows the hierarchy of levels and positions in a
7 INCORRECT
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Topic: Constructing Charts, Graphs, and Other Visuals
Blooms: Apply
A subdivided column chart best suits June's purpose. If you need to compare s
divides each column into its parts. It distinguishes these parts by color, cross-
8 INCORRECT
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Blooms: Understand
AACSB: Analytic
An area chart can be used to show parts of a series. Such a chart, though, can
9 INCORRECT
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Blooms: Remember
AACSB: Analytic
Two categories of common errors in using graphs are errors of scale and error
Errors of scale include problems with uniform scale size, scale distortion, and z
10 CORRECT
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Topic: Placing and Interpreting the Visuals
Blooms: Remember
AACSB: Analytic
When a visual is a part of a detailed discussion or presentation of your data, yo
==
Chapter 15
1 INCORRECT
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Topic: Informal Workplace Talking
Blooms: Remember
The techniques of good talking use four basic elements: (1) voice quality, (2) s
2 CORRECT
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Topic: Informal Workplace Talking
Blooms: Apply
Adaptation is one of the four qualities of good talking. Adaptation means fitting
listener's level of understanding, but it also can include voice and style.
3 INCORRECT
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Topic: Conducting and Participating in Meetings
Blooms: Understand
A key to conducting a successful meeting is to plan it thoroughly. That is, one n
to be covered to achieve the goals of the meeting.
4 INCORRECT
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Topic: Conducting and Participating in Meetings
Blooms: Understand
The leader must prevent someone from dominating the discussion by asking fo
5 INCORRECT
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Topic: Using the Phone
Blooms: Apply
When calling, the caller must immediately introduce himself or herself and ask
6 INCORRECT
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Topic: Using the Phone
Blooms: Apply
In an effective voice message the caller must mention their name and affiliatio
close with a brief goodwill message.
7 INCORRECT
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Topic: Listening
Blooms: Understand
Taking notes can help ensure the accuracy of a person's hearing. By taking car
meanings to the words they hear, people hear more accurately.
8 CORRECT
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Topic: Listening
Blooms: Remember
Even when people are not talking, they are inclined to concentrate on what to
talking) before they can listen.
9 INCORRECT
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Topic: The Reinforcing Role of Nonverbal Communication
Blooms: Understand
An important area of body language is physical appearancea person's clothin
movements are seen.
10 INCORRECT
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Topic: The Reinforcing Role of Nonverbal Communication
Blooms: Remember
There are four common types of nonverbal communication: body language, use
used in visual aids.
==
Chapter 16
1 INCORRECT
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Topic: Reporting Orally
Blooms: Remember
When one delivers an oral report, one can use inflection, pauses, volume emph
2 CORRECT
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Topic: Reporting Orally
Blooms: Remember
Logically, one's first task in planning an oral report is to determine one's objec
topic, the report's purpose.
3 CORRECT
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Topic: Giving Speeches and Presentations
Blooms: Remember
With the extemporaneous method of presenting oral reports, one first thoroug
4 INCORRECT
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Topic: Preparing Yourself to Speak
Blooms: Understand
One's personal appearance is a part of the message the audience receives. One
5 INCORRECT
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Topic: Preparing Yourself to Speak

Blooms: Understand
A problem related to the pace of speaking is the incorrect use of pauses. Prope
attention.
6 INCORRECT
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Topic: Supporting Your Talk with Visuals
Blooms: Remember
Photographs help listeners form a concrete image of something one is discussi
7 INCORRECT
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Topic: Supporting Your Talk with Visuals
Blooms: Understand
One must stay clear of reading verbatim what's on the slides (or, the opposite,
presentnot the other way around.
8 CORRECT
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Topic: Delivering Web-Based Presentations
Blooms: Remember
A webcast typically consists of live video being "broadcast" to the audience. Li
9 INCORRECT
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Topic: Delivering Web-Based Presentations
Blooms: Remember
In a webinar, a main speaker or speakers present on their topic of expertise, b
10 INCORRECT
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Topic: Giving Team (Collaborative) Presentations
Blooms: Remember
When giving team presentations, groups should plan for the physical aspects o
to present an impression of competence and professionalism.
==
Chapter 17
1 INCORRECT
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Topic: Tools for Constructing Messages

Blooms: Remember
Project planning tools are a great way to visualize the scope of a project and s
business goal.
2 INCORRECT
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Blooms: Remember
An RSS (Really Simple Syndication) feed is a way to gather information quickly
RSS feed, that site will push content through its RSS feed to a reader such as G
3 INCORRECT
Feedback:
Blooms: Remember
Once users have gathered the facts, they will want to store them in some orga
immensely here.
4 CORRECT
Feedback:
Blooms: Remember
To develop multimedia presentations, users can consider programs such as Mic
video, music, still photos, screen captures, and narration into one presentation
5 INCORRECT
Feedback:
Blooms: Apply
If the reader's software is not compatible with Word at all, users may want to
process itself, saving documents is an audience-centered effort. Writers don't
they want to spend time (and the reader's time) backtracking to save the docu
6 INCORRECT
Feedback:
Blooms: Remember
Users who have mobility issues or find it easier to talk through their thoughts
software to recognize their voice and speech patterns so that it can enter text
7 INCORRECT
Feedback:
Blooms: Apply
Spell checkers are easily able to identify "wrong" words (words that are not in
"compliment" for "complement" or "imply" for "infer." A spell checker also wil
8 CORRECT
Feedback:
Topic: Computer Tools for Collaboration
Blooms: Remember
Google Docs, Zoho Writer, Gobby, Socialtext, and Microsoft Groove are just a fe
documents, spreadsheets, .html documents, and images. Other features may in
email updates.
9 CORRECT
Feedback:
Topic: A Look to the Future
Blooms: Understand
Cloud computing is changing the way business communicators access and stor
than on your computer.
10 INCORRECT
Feedback:
Topic: A Look to the Future
Blooms: Understand
Because cloud applications have no system requirements and require no softw
programs; however, because the information is on the Internet, security can b
==
Chapter 18
1 INCORRECT
Feedback:
Topic: Standards for Punctuation
Blooms: Understand
According to the standards for punctuation, an independent clause (complete s
sentence should continue without interruption.
2 INCORRECT
Feedback:
Topic: Standards for Punctuation
Blooms: Understand
According to the standards for punctuation, the comma should only be used fo
3 INCORRECT
Feedback:
Topic: Standards for Grammar
Blooms: Understand
The tense of each verb, infinitive, and participle should reflect the logical time
time of writing.
4 INCORRECT
Feedback:
Topic: Standards for Grammar
Blooms: Apply
The sentence "The country works on the principal that all citizens have equal r
standard of behavior or rule that explains or controls how something happens
5 INCORRECT
Feedback:
Topic: Standards for the Use of Numbers
Blooms: Understand
A common guide for using numbers in business writing is to follow the rule of
and above.
6 CORRECT
Feedback:
Topic: Standards for the Use of Numbers
Blooms: Understand
According to the standards for the use of numbers, days of the month should b
both month and year.
7 INCORRECT
Feedback:
Topic: Spelling: SP
Blooms: Understand
According to the rules for word plurals, to form the plurals of most words, add
8 CORRECT
Feedback:
Topic: Spelling
Blooms: Apply
The sentence "You must achieve the goal by the end of this month." does not f
9 INCORRECT
Feedback:
Topic: Capitalization: CAP
Blooms: Understand
According to the basic principles of capitalization, company names that intenti
10 INCORRECT
Feedback:
Topic: Capitalization: CAP
Blooms: Understand
According to the basic principles of capitalization, words preceding most numb

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Chapter 1:

The correct answer for each question is indicated by a

Learning Objective: 03-01

Learning Objective: 03-07

Topic: The Importance of Adaptation

Level of Difficulty: Hard

While negative language has its place in business communication, negative wo

Text messaging is also called short message service.

Learning Objective: 08-01

Topic: The General Indirect Plan

Learning Objective: 08-04

Topic: Sales Messages

Level of Difficulty: Medium

Learning Objective: 11-01

Level of Difficulty: Medium

Research can be reported in pamphlets, white papers, and other publications a

feasible, desirable one.

Learning Objective: 13-02

AACSB: Reflective Thinking

Topic: Preparing Yourself to Speak

Topic: Tools for Constructing Messages

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