3.

0 The Five Information Systems Components:

3.1 People Resources:
People resources include Hup Fatt Pet staffs and their customers. Hup Fatt Pets
staffs need to use information system to run the business. For example, they use
information system to track inventory like pet food whereas their customers are
normally pets lover who come to buy pet products for their lovely pets.

3.2 Hardware Resources:

Hardware resources include pets, pet certificates, pet foods, pet health care
product, pet accessories and cashier box. As they are wholesale and supplier, hence
their hardware is a complete range of pet products.

3.3 Software Resources:

Software Resources include PetMaster software and EAN13 Barcode Scanner
software. PetMaster software is complete and efficient software for managing pet
shop. This software includes customer master with purchase history, payment control;
register products like pet products; inventory control; system report like financial
reports and so on. EAN13 barcode scanner software is the software required to run
PetMaster.

3.4 Network Resources:

Network resources include telecommunications networks such as Internet,
intranets and extranets. Intranet is used to support the business operation and
management while the extranets enable Hup Fatt Pets to connect with other pet
products

suppliers.

These

networks

need

components

like

computers,

telecommunication channels and so on to proceed.

3.5 Data Resources:

Data resources include pet certificate, pet product price, and Firebird 2.1. These
data is a raw material of information system and database that keep in PetMaster
Software. Firebird 2.1 is a large database used by PetMaster system.

4.0 Three Key Limitations:

It is very inconvenient when the shop is full of customers. This is because they hardly
to ask about details of animals like certificate or health care for puppy as there are
only three shopkeepers. Customers have to wait until any one of them is free then just
can ask additional information needed. Next, there is no listed pet product range
tag. Hence, it will be troublesome for customers to find out where the items needed.
Besides, online shopping is unavailable because no specific website for Hup Fatt
Pets. There is a facebook account but only for rating purpose without additional
information about this pet shop. Even there is a panpages regarding this shop but yet
only general information available.

4.1 Original customer journey maps:

Enter
the
shop

Search
Pet
s
Choose

Pet
Call

Pet food, pet

toys, pet
care product
and pet
accessories

Confirm
Confirm

Quality
and
quantity

Walk
to the
counte

Choose

Queue

Wai

Shopkeeper
for pet
products
needed.

Pay
Follow

Cash or
credit
Shopkeep
er

Gender
and
Collect

Ask

Confirm

Species,
gender,
price, pets
certificate
and health

Receipt
and pet
certifica
te

Leave

6.0 New customer journey maps

Smartpho
ne, Hup
Fatt Pets
website,
Hup Fatt
Pets
Products
Review for
Gifts and
mobile

Purchase
pet and pet
products by
mobile apps

Verify

Acknowledge
Acknowledge

Payment
and
receipt

Total
amount
with
credit

Enter
Hup Fatt
Pets
Website

Payme
nt

Comment
and rate
service and
pet products
quality

Deliver

Pay

Review
Pets and
pet
product

Total
amoun

Specify

Pets, pet
products,
pet
certificate
and receipt
to Home.

Confirm

Quantit

http://panpages.my/listings/my170176-hup-fatt-pets
http://www.rrsoft.com.br/petmaster/caracteristicas.php

Hup Fatt
Pets
Products
Review for
Gifts

Verify

Enter
Purchas
ed

*CopyPaste any online reference link at the end of ur parts whenever u refer
online.
* Bold key words.
1. JM:
Benefits of mobile computing (max 200 words) *can refer KMS sample.
Straight away 3 benefits no need introduction.
New customers experience with Improved productivity (500 words) *can refer
KMS sample
Explain according to New maps.

2. HY:
Key Changes to Existing Systems (max 500 words) (according to new journey
map) * can refer KMS sample
Ppl: online customers who r pet lovers, Hup Fatt Pets staff (less 2 enough)
HW: smartphone.
SW: Hup Fatt Pets website (online purchasing) ; Hup Fatt Pets Products
Review for Gifts (Hup Fatt Pets will present some pet products like pet
toys as gift to loyal customers who always support & give review to them.
BCOz this enable them to do survey according to their response to the pet
product & its quality.)
Network: WiFi, 3G, 4G, WiMax (support them for online purchasing which
is more convenient bcoz.)
Data: {same as previous} , customers review data (comments from HF
Pets Review for Gifts).

3. KW:

Issue,

Challenges

&

recommendation

(max

400

words)

(recommendation separate)
(according to new journey maps) * can refer KMP sample that I
sent.
Each five except recommendation (3-5)
Issue is from 5 IS components.(like ppl

issues, software issue) (explain

what issue is it)

Challenges faced from those issues
Recommendations (solution- own logical ideas)
(Each Issue & challenges have to be in same paragraph all together 5
paragraphs)