Includes: Vocabulary Practice Functional Language’Practice Optional Grammar Practice © Writing Plan PagesContents ‘1 Vocabulary and Functional Language 4 Ti Vocabulary and Functional Language 24 Grammar Practice: to be, have got 46 Gremmar Practice: Comparative 68 Writing Plan Pages 86-87 adectves, Superative adjectives Writing Plan Pages 9697 2 Vocabulary and Functional Language 6 Grammar Practice: Present Simple, 48 TZ Vocabulary and Functional Language 26 Imperative, Lets Grammar Practice: Comparison of 68 Writing Plan P adjectives, Adverbs of manner and ting Plan Pages 88-89 pi 3 Vocabulary and Functional Language 8 Writing Pian Page 98 Grammar Practice: Prosent Continuous, 50 | Conc ietcee Crny | 18 Vcciesiaanieiiteoial Lange 20 Grammar Practice: Past Continuous, 70 4 Vocabulary and Functional Language 10 Past Simple / Past Continuous Ftd pl neg deletes ad 14 Vocabulary and Functional Language 30 How much / How many Grammar Practice: Present Perfect 72 Writing Plan Page oo simple § Vocabulary and Functional Language 12 eee 100 Grammar Practice: Past: to be, 64 ‘15 Vocabulary and Functional Language 32 There ves / There were, Past Simple Grammar Practice: Present Perfect 74 AMtrative Simple / Past Smplo, used to ‘Writing Plan Page on : Writing Plan Page 101 6 Vocabulary and Functional Language 14 16 Vocabulary and Functional Language 34 Grammar Practice: Past Simple: 58 Grammar Practice: Relative Pronouns 78 Seta 7 Vocabulary and Functional Language 38 | Whiting Plan Pago 2 | Grammar Practice: may/ mit, 3 | 7 Vocabulary and Functional Language 16 Review of Modals | re Ee eee = 18 Vocabulary and Functional Language 38 | Present Continuous with future meaning, E Futuro: wit Grammar Practice: Present Simple 80 | Passive, Past Simple Passive |} & Vocabulary and Functional Language 18 Grammar Practice: Personal and Object 60 Pronouns, Possessives. Frst Conditional 19 Vocabulary and Functional Language 40, Grammar Practice: Second Cancitional, 62 See ye contort © Vocabulary and Functional Language 20 Wilting Pian Page 402 Grammar Practoe: Models (ean, cou, 62 ¢ 20 Vocabulary and Functional Language 42 ‘must, mustn't, shoukd) Writing Pian Page 93. Grammar Practice: Grammar Review 84 Writing Plan Pages 103-104 WO Vocabulary and Functional Language 22 Grammar Practice: have to / don’t 6a rave to, don't have to / mustn't Writing Plan Pages 94-951 Vocabulary and Functional Language ea 1 Cele the corect answ. 4 Look: at the sign below. Then complete the 1." The Chief Accountant / A Junior Sentences with ordinal numbers. Administrative Assistant knowe how much ‘money the company nae got. 2. The Receptionists / Laboratory Technicians examine Our products carefully. That's their T&T Software job. Barnes Sportswear 3. The Marketing Director / Head of Research and Development designs and develops BEI Computers new products. = 4) Ti Foor Oesaer (Aco ; eee Programmer develops business plans. an 5. A Customer Service Clerk / Sales = Representative tries to sell products to a8 G6 | mc pau ‘many people as possile, ap 6 5 | Stuart Fashions 2 Match A to B to form correct sentences, Pay attntion to te worde in bole, A 1. The Senior Administvative Assistant ... 2. The Human Resources Director 3. A Customer Service Clerk 4, A Telemarketing Representative 5. The Head of... 6. The Managing Director 8 a cans nscempany 1. Tremoble shen smear on he deals with customer problems eens eer te ._tboks ater the company’s computers dental cine — 4. organises mecings and conferences. 3. TaT Software ison the “© looks for new employees forte foo company 4. Youtl ind Stuart Fashions on the {sells things on the phone a sor 5. Thole offces are on the 3 Complete the ordinal numbers withthe fo missing letters. 6 cowte _- floor for Mason tst- tut Transport Services, and 20nd 7. REM Technology on the oe ad-h *too1 ath- oo 8. ABP Bectronics ison the 5th- fn floor. 6th~ 1 .t. 5 Match the words in A to their definitions in B. Th geome, x B 8th- 1. coat @. acold drink om it 2 umorota ae He ect word under enh pte toon 2 Thao ate warnousedasian at «UD uM «ar tam cht “you where to go. ~ . - 3. The Fhanclal Droctors ote i onthe 2th 3 floor = that's the laboratory. A 4. We keep our products in the ground floor. | sau ©. All people entering the lift must wear a white ‘coat and hat. S 6. Humsn Resources is on the frst floor so you ccan wak up the reception. i 7. Take the lobby to the ath floor Mr Carson office is Room 912, 8. Fil go dow to the stairs to greet our visitors.& Circle the conect answer. 4, Open the door / ceiling. Someone's there Be carefull There's water on the wall / floor. Its late, YMe must enter / eave now. They put some nice pictures on the walls / ceilings. Nearer Can you please open the window / floor? I's hot in here. \’m going into / looking for Mr Scott. Can you helo me, please? There's a fre! We must go Into / get out of ths building! AMINO 7 Look at the floor plan and complete the sentences with the words below. ‘Accounting Department 101 lift stairs ‘opposite « go past « on your laft » next to at the end of the corridor + on your right (On the frst floor, the stairs are The Accounting Depertiment is ‘When you get out of the it, Telemarketing is Room 103 and the R&D Department are ‘When you leave Room 102, Room 103 is, ‘When you get out ofthe it, a and you'l see Human Resources an your left. Complete the mini-dialogues with the phrases below. Marketing RD 02 108 the tt room 101 a wom Oustomer Sevices bah 2 yee, \ it's on your right when you get out of the lift + where's Joseph « haw can | help you "ve got a mesting with Mrs Wells + where is the women’s toilet « thank you 1 AL BXeU8 ME anne B: k's over there, & 2. As Good morning, B: A ‘Thank you very much, 2 ° ue a the Marketing Director of BIO Enginecring. | see. Mrs Wells’ office is on the fth floor. I's Room 501 _.-'? I need his help.‘Write the correct time under each clock. Its five o'clock. ¢ I's quarter to five. It's ten past five, © I's half past five, Its quarter past five. 2 Look at Mr Lareon's thnetable. Then complete the sentences below with the correct time In words. (09.00-10.20 ~ meeting with Financial Director 10.30-18.00 - visitors from Japan gt — lunch with Mrs Larson 19.45 — flight to Sern 28.00 ~ arrive in Bertin 1. Mr Larson has got a meeting with the Financial Director ftom to 2. The visitors from Japan are arriving at and leaving at 3. Mrand Mrs Larson are having lunch at 4, Mr Larson's fying to Betiin at 5. Heis ariving there at i S Vocabulary and Functional Language 3. Chole the correct anewer to show you understand the words in bold. 1. You take minutes a. atameeting bin the laboratory 2. You distribute post to people from different a. counties b. departments 3. You use a... to type a letter, 8. clock b. computer 4. You file doournents to... ther. 8. oO b. send. 6. lotton order office supplies tke 2, milk, coffes and tea bb. pens, pencils and paper igich A to B. Pay attention to the words in bold. A 1. Can | please speak to Ms Martin? 2. Cathy, I need to see the Menaging Director iis wook, Dave, Pm leaving the office for about an hour 4, Linda, [need some information about a company called MayJewels. 5. Jeary, the meeting will start at 11.00, not at 9.00. 6. We need the docurnent but we haven't got Internet access now B a. OK, Iilsend a fax bb. She's not in right now. Can | take a message? . I'l search the Intemet to see what I can find, d. OK. Should | answer the phone while you're out? , I'l send an e-mail to everybody about the change, f. OK. Ill schedule a mesting for you Clrole the correct answer. 1, There are 25 tables / desks in the cafeteria, 2. can't sit on this cher ‘lamp. I's not ‘comfortable 8. You can pul your books an the shredder / shelf. 4, can't type because my keyboard / filing cabinet isn’t working, 5. Putall your rubbish in the screen / ‘waste paper bin, 6. We need to order paper for the mouse / printer& Complete the chart with the words below. shredder « filing cabinet « computor 4. The room is hot. 2, You need to search the Ineret. 3 The room is dark. 4, You must destroy some confidential documents. 5, You want to make copes of a document. 6, You want to keep important paper documents photocopier lamp. runnawans 7 Look at the pictures and complete the sentences with the prepositions below. in front of « under « in « between « behind © near « around + above + on 1. The shells snes the desk, 2. The mouse is the keyboart and the book, 8. The documents are cone tne fn cabinet 4. The dock is the waste paper bin. Match the sentences in A to the sentences in B. A 1. What would you lke me to do frst? 2. When is my meeting with Mrs Adarns? 3. I'd like you to join the meeting with the marketing team. 4, Is thera anything you'd like me to order for you? Let's see where we'll out everything. 6. There isnt enough s0ace for the photocopier there. 7. Where s the stockroom? 5. The people are. - the table. 6 The catis.. the computor. 7. The keyboard is vn tHE SOFEON, 8. The manis the alr-conaitioner. 9. The coffee is the table 8 — &. We can put the desks next to the windows. -b, No problem. Do you want me to take ‘minutes? Please type these Ketter. So let's put it next to the printer, Ws oppesite the warehouse, is at 11 o'clock. No, thank you.10 4A Vocabulary and Functional Language Match A to B fo form sentences ahout the picture. The wring pad ie next to. ‘The paper clips are on. ‘There is ating binder under ‘There are staples between The sticky tape is next to ‘The rubbers are in the pencil ang the pen, the marker, the writing pad, the envelopes, abox. the scissors, reeegee Look at the picture in Gxereiee 1 again ancl complete the sentences with the phrases below. a box of © a packet of » a roll of « a pair of 1. Thereis ~- staples. 2. There's also. envelopes. 3. Thereis. _—~--- Scissors. Be THEE 8 cnn sticky tape on the cesk, 3 Civete the correct answer. 1. The printer isn't working. We need anew marker / toner cartridge. 2. want to write a note, but | haven't got any Paper / rubber, 3. Have you got a pair of eclesors / stapler? | want to keep these pages together. 4. Here's a folder / highlighter. Colour all the important sentences in the document. 5, Have you got a hole punch / writing pad? | want io pul these pages in the ring binder Complete the coloure with the missing letters. 1 7p i= 2 8 ee. 3 8 bow 4, 10; ary 5 We bane 6. Write the comect colours. orange « grey « pink » purple » green » brown bluo + yollow red + yollow Complete the words or phrases in each sentence with the missing lotters. Ve Weare rt @ Vonne 0 pager, We need to order papor today. 2. | didn't order toner cartiidges from The Orfice ‘Shop bacause the p «Was vety high. 5. Werneed these supplies quickly. Gan you MAKE M0 Dan fan today? 4. Thess ring binders cost a lot, but they are excatont g...a e 5. We mustn't. On... 0. envelopes, There should always be some in the office 8. Iwant to make a vary big order. Can you Qa Vee Be to our company? 7. The total is £1,000 but we can pay in p.m.7 Someone spilt coffee on the Invoice below, £0 some parts are not clear. Look at the invoice and complete the sentences below with these words and phrases. quantity © invoice » subtotal delivery date discount » payment date « price per unit THE OFFICE SHOP # ‘To: Hudson Hats Number 0479 “> 4th August 2013 Complete the missing days of the week or months of the year. en] ecco ese 28h August 45 days from delivery 1. The. seones RUMBA IS 0479. For 2 packet of folders the 15 £2.60. A 0 50 black pons is ordered by Hudson Hats. ‘The: noon 16 E176. Hudson Hets is getting 2 10% is 8th August. is 45 days from Read the sentences and circle the correct response. 1. How many black pens have wo got? 3 a. What about writing pads? b. Two boxes. | can't find ary highighters, order half a dozen packets. b. How many yellow highighters are there? 2. 4, BMY, nen 1 SY 2 Saucy, Sunday 3. January » Merch s 4. March s 5. Mendy § 6, Octobe enn 5 7, July, August, = Bo enn - Tuesday Complete the sentences. 1. The fourth cay ofthe week is m 2. The third month of the year is 3. The frst month ofthe year is 4. The seventh day ofthe week is 5. The second day of te week is 8. The tenth month ofthe years Vol ike to order some paper, please. a. How many would you tke of each? b. What quantity do you need’? We're running low on paper clips. 2. Yes, and we've run out of staples, too. . Each box has got 100 paper clips.12 5 Vocabulary and Functional Language le the TWO corset anewers, 1. You can close a a. window —b. wall ©. door 2. You can tum on a 2. computer b, printer cc. desk 3... sa dark colour @ Black —b, Brown Pink, 4. Accatalogue may inclide a emis, prices photos S.A... can be long, @ meeting b. receptionist. letter 6. Youcan put alabelona.... a. box b. folder ©. celing 7. A... can be wide, @ sowen b, table c. pon 8. You can tum off. ailing cabinet b. an air-conottioner © photocopior Complete the miné-dialogues with the words andl phraees below. ‘open » magazine article « black and white new « colour + paper size © enlarge « stuck 1. A: W's hard to see the picture. B: Phyto... it 2. At Its hot in here, Br rte. the window, 3. At The pmnter isn't working. B: Thore’s come paper = inside. 4. A: Have you read this. ° B: Yes. I's vory interesting. 5. AD Have you got a.. sos computer? B: Yes. | bought I ast Saturday, 8. As Why areal these photos B: They're from the 1950s, ak are we going 10 B 8. A: Do you think we need more in this advert? ‘Yes, i's not attractive enough. 2 3. Complete the sentences with the words below, ‘arrow + small « short + remove drawings » big + replace » light 4. Remember to... nthe staples ‘rom the pages before photocopyina, 2. They wart... colours in the advert. Try yelow or write. 3. The font is too ene +H Nar to read, 4. The falderis too for these wide documents, 8. This fing cabinet isn’t... enough for all these document’. 6. Please add more colour to these 7. it'lbea meeting — just halt an hour, 8. The pages are not printing property. We have 10 nocnanenne the toner Cartioge. ‘Match f to B to form sentences, Pay attention to the words in bold. A You often hang a poster ... This diagram shows you ‘You press a button when you Don't write on this side ‘The old computers aren't You use a chart ‘Anewepaper article You reduies comething B 2. of the paper, b. to record information, cto make it smaller, < Gon the wall °. 1 9g h PNOorxone went to call the lif 99 fast as the new ones, the parts of the photocopier gives you information,5. Tick tho sentences that are true, 1. Ablank page has got nothing on it 2. The recipient sends the fax. 8. You resend a fax wihien you know the Person received it 4. The subject of a letter tells you what it's about 5. When the page is with the printed ede dour, you see what's on it 6 Read the sentences andi circle the correct regponse. Pay attention to the worcis in bold. 1, What details shoutd | include? @. Your home address, o-mail address and mobile phone number b. Your chair, desk and computer. 2. He received a blank page. ‘a. You didn't send 3 cover sheet. b. You probably didn’t ingert the page correctly 9, Do you know IMs Carters fax number? . No, but i's programmed. b. Yes, is 123 Camden Road, 4. How do | know the fax went through? 2, You get a cover shest 'b. You get a confirmation page, 5. What does the picture on the fax machine show? It shows you to put the printed side up. b. It shows you the recipiont of the fax. Match the sentences in A to the reeperises in B. ONeosene A i show you how to use the photocopier. How can | change the size of the paper? How do | enlarge a document or rexiuce its size? ‘Can this machine photocopy in colour? ‘There's something wrong. \Whet did | do wrong? Sorry to bother you with this. Do | select this icon whon | want to photocopy ‘on two sides of the paper? Wiatch the words In A to the definitions in EB. PAegsene A hospital factory bank restaurant department store law term hotel museum B ‘You can stay there when you travel ‘You keep your money there You can see paintings there. Lawyers work there. ‘You go thers to have a mes. People produce things ther: Doctors and nurses work there. You can buy many things there. Fe-gaoge B Press the Pus or Minus button. What's the prabiem? Yes. That's right. Thanks, Mia. No, that's fine, Press ths icon. You can seloct Ad or A. 'No,it8 only a biack and white photocopier. ‘You did't insort the page correctly B AuWInEWoOR,i t | 3 6 Vocabulary and Functional Language 3 Circle the correct answer to show you understand the words in botd. 4 Mistch & to B to form sentences. Pay attention to the words and phrases in bold. Cornplete the sentences with the words below. A You write a cheque ‘You write a request for information A product manual tells you When you get junk mail, Abank statement shows you A mail log has got ‘You sign a contract You send a company a custorner complaint B after you roach an agreement, when you want to know something, youoften throw it away. lists of letters received by the company, how to use something, ‘when you want to pay for something. ‘when you're rot happy with thetr service. how much money you've got in your account ye-oeoce document + sender + procedure + adjust ssort » stamp. 1, You can. your chair to @ comfortable height 2. You the incoming mai in the mail log every dy. 3. Iwill explain the for handling ineorning mall 4, You must... the mail ‘according to the department each fetter should go to. You must write the name of the ‘and the recipient. You must... ach invoice “paid”. 5 2 3. You usually wrap a label / git. Hf something is urgent, you should do it ornare /immedtately. ‘You use bubble wrap when you went 10 protect / decorate something. ‘You weigh something to see how heavy / fong iti. Your address includes your hone number / the number of your house. Youneed a stamp when you send / get a letter. You send a parce! / buy food at the post offies. People send something by registered mail when they want 10 be certain it wan't get lost / save money. & Complete the mini-disloques with the words ‘and phrases below. country + reach its destination « this side up courie” « city « postcode + pick up pre-paid envelope 1 ‘A: What is the largest in inca? B: | believe it's Mumbai AS What. bom nz B: Canada. 5 were you ‘Az What is your B: W11 280. ‘A [need to sand this letter. Have you got a stamp? B: No, bull ean give you a ‘A: Did the package... Bz Yos, it arrivod this morning. A: We need the material by tomorrow morning. B: OK, we'l send it by ‘A; Have you got a box for packaging thes= itome? B:_Yos, and I give you some labels marked * A; What time is the courier going to the packages? B: Hes coming to collect them at 3.00,| | 5 Complete the puzzle according to the clue ‘Acroes ~* 8, cover something with a piace of paper or material involving two or more counties transport by boat 10. alarge town, oe AMVINEVOOA Down | 1. easly broken or damaged group of numbers and letters used as part of an adores find cut how heavy something is, very Important and needing immeciate attention a small amount of something given to people to try within one country soos Read the sentences and circle the correct responses. 2 11, Wher you open the mal, remember to stamp each document. a. OK, I'l use a pre-paid envelope. b, OK, I'luse this stamp. It says received. 2. How do | know where to take the post? a. Here's a chart with sorting procedures. b. You must document all the incoming mai, 3. [need to send this document. I's really urgent. a. Hilsend the document by registered mail b. I''send the document by courier 4. This sample is tragie. a. ilwrap it in bubbie wrap. ', ilweigh it and take ft 1o the post office. 8. We must wits the posteads, too. 2, OK. Ill get that for you. bb, Should | send if fst or second class? 15% Tick the pairs of sentences with similar meanings. Pey attention to the words in bold. 1. made @ mistake, | dic something wrong. 2. She spoke in a professional manner. ‘She spoke cleat, 3. Can you repeat that, please? Can you please say that again? 4. There was no reply. No one answered. 5. The phone rang ten tines before she answered. | called her ten times belore she answered, 6 He put me through to Mr Brody. He connected me to Mr Brody. Complete the sentences with the words and phrases below. operate the switchboard « extension + stale be careful « patienes « caller « wrong number 1. The e wanted to speak with the Managing Director. 2. When you a you answer cals, 8. YOU NGC Ot Of nm nnenrernnnnn when handing customer compiaints. 4. Do you know Mr Hanson's 2 10 tako clear messages with al he necessary details 6. When answering the phone, nen NO NAME OF the company frst and then your own name. ''m afraid you've reached the Complete the adjectives in each sentence with the missing letters. 1. Mr Moore is... y He always makes me ugh 2. Sarah's boss is ..n g...... with her bacause ‘she made many mistakes. 8. A receptionist must be ct the phone with customers, 4. Bob isn't Very foes om Ye HB Never says "Hallo" to me. 5. HS ra. a. = 10 interrupt someone wile they ae speaking, 6. Don't laugh! This sas... 8 probiom. son f Vocabulary and Functional Language 4. Circle the best continuation for eacti ‘sentence. Pay attention to the words In bole. 1. Mr Owens is out of town right now, a. He's on holiday. He's having lunch. 2. Mis Fiolins has just gone out of the office. I'l put you through to her. . Sho'llbe back in an hour. 3. Mr-Jankins' line is busy. a. Can | take a message? b. You've got the wrong number: 4, Please don't interrupt us for the next hour. a Welte making coffee. b. We'te having a video conference. 5. Please don't put me on hold, a. This is urgent, be IM wait 6. Iwas talking to @ customer ond we were cut off. ._|'matraid there's something wrong with my phone. b. I can't hear very wal Match the sentences in A to the responses inB. A Would you like to leave @ message? Can | please speak to Mr Hunt? Can you piease spell your nar? Mr Matthews is taking on another lng | can't hear you very wall Mrs Evans is busy right now, but I ask: her to return your call B @. One moment, please. I'l transfer your cal bb. OK. call back later. ©. I'm sorry. There's a bot of interference on. the ine ch Yes, please. Can you say that Brad ‘Taylor from MEC called? +. 8 OK. Thank you very much, ot Yes, its KALE,nt Ae a a ( aay Oe 6 Look ¢ the family wee. Complete tha 7 Write T (true) or F (False) according to the sentences with the wards below. Tarn tres in Exercise 6. Then correct the false sentences by changing the words in bold. 1. Ethan is Megan's nephew. 2. Ryan and Olver ave cousins. 3. Mia is Ethan's niece. 4. Ryan is Leo’ eon, -- 8. Amy's Jane's mother. -- 6 Ethan is Oliver's uncte. 7. dobn and Ann are Jane's grandparents, 8. Magan is Ryan's aunt ‘daughter © husband « brother « mother ‘sister + wife « parents » son + father « children 4. Ethan and Amy are John and Ann's = = Ethan and Jessica are Ryan’ Mais Olver's Leois Amy's Oliver is Leo's : Megan is Amy's Ann is Ethan's, eer saReNn Write the sentences in your language. 1. made 2 mistake and put a caller through to the Head of Sales instead of to the CEO. | 2. There was a technical problem. 3. Mr Butier complained that there was no reply. 4. Mis Lee said | was very professional ©. Can you put me through to lobert Harper? 6. Would you like me to put you on hold? 7. Ms Cook's line ls busy, Can | take a message? |B. Please ask her to return my call v7oe 8 Vocabulary and Functional Language 4 1 atch the cenitences in Ato the best continuation 4 White ths correct name under each im B, Pay attontion to the vrorde in bold. A ‘Sue called and left her number photograph. Pay attention to the words in bold. |. Jilis wearing boots, 5 1 2. I'm sory. You can't speak to Mir Davi. 2 Leois wearing a sweater i 8. Please do it ight now 3. Peter is buying new shoes. s 4. Lisa can't call you 4. danet is wearing a short skirt | 5. | can't use this photograph for our 5. Mike's trousers ere too big for him. advertisement. 6. Oliver is wearing a dark shirt. { 6. Where's Liz? | have to speak to her urgently. 7. Kim's drees is very long, 7. I can't tak row 8, Chie’ jaans oe very od 8 8 ‘a. The qualty isn’t good enough. 'b. Please lot me know when she orrves, ¢._ I'm dealing with a problem. d._ She wants you to get back to her. ©. don't want to lose valuable time. f. There's a problem with her phone, 9. He is unavailable. Complete the words and phrases in each ‘centence with the missing letters. 1. Pleaser... me to call our office in New York late. 2. Why isn't the report on my clesk? What is the reason for the dea. ‘There's a mistake in this letter, Can you ie Conn mall, ple? H 4. Mara will send you the presentation a. i s. 8 Pinca SOD working on it now. 5. What are you working ona. t. 6. You didn't a... the documant to your e-mail (Circle the correct answer to show you understand the words in bold. 1. Ihyou apologise for something, you say "lim sorry’ be say"! was right’ 2. When you discuss the matter. you a. prepare it be talk about it 3, Ifyou can’t get through to someone, you can't a. tak to them, b. seetham, 4. Ifyou find a solution, you 2. deal with the problem, b. tos9 vakiable time,5 Gircle the cause of each problem. 1. “There's no electricity!” a a power cut b. acarpet stan 2. “Ican't open the fing cabinet.” aa dipping tep b._ a jammed lock 8. ‘Thece's water everywhere!” a broken door handle b. a burst pipe 4, "Someone has stolen our computers!” a. a break in b. a computer erash @ Match A to B to form sentences. A Lucy can't leave the room because ‘Mark couldn't send an e-mail because Grace ie wasting water because Tom is late for work because B there was a computer crash. she's got a broken door handle. she's got a chipoing tap. his car won't start. aoge Match the sentences in A to the sentences in B. A e AOoe I'm sorry, Mrs Jonas is out of town. Can | take a. message? Is Detobie Robinson in the office? (Gan you tell Jack Bel that I need to speak io him? Hello, Is that Sparks Electricians? Can you tell me how much the repair wil cost? When will you got here? Is there anything else | should do in the meantime? Complete the sentences with the comect professions. 1 Ap. fixes toilets and taps, 2, Ams. _-~ fees cars. & Ac t works in the IT department, 4 AG. ‘makes tables and other objects ftom wood. 8 ADnins Ons caiches erminals, 6 Ane. checks and fixes electrical equipment. 7. Ae. cleans buikdings, Complete the sentences with the words below. expensive © be right over « repair in the meantime « cheap « price quote 4. My computer is broken. Can you it? 2. Fa tkoa.. ‘work, Can you fax me one? 3. The frst electrician was very ‘80 | called another for the one. 4, The police officer is on his way. meee snes NO FOI US not to touch anything. 5. Don't worry about tne burst pipe. I'l 6. My mechanic isn't 7 but his work is vary good. Yes. Ask everyone to leave the building, Yes, itis. How can | help you? In about 25 minutes. Yes. Please tall hor that | have to talk to her urgently. Yes, send you a price quote. Yes, but she’s unevallable at the moment. . Yes, Hillot him know. He'll get back to you ‘as Soon as possible. eaege20 9 Complete the sentences with the phrases below. check your calendar . make arrangements hold a meeting « take place give a presentation 1. Josh is gong ta ‘about our markt n China next wees. Hel need a microphone and projector. 2, We're going to on Wednesday with the entire denariment. Pease make sure everyone is available 9. Gan you come to a meeting on Src sly? Please reenane N ft TE know. 4, The export meeting s going to on Thursday at So'cock. 5. VO.IKE YOU 10 nnn {OF MO to meet the Managing Director of Updete Communications, ‘The worts and phrases in bold are in the ‘wrong sentences. Write them next to the correct sentences. 11. Are you going to he @ previous commitment at the conference? 2. Would tbe tied up for you to meet me in my office? 3. Can you schedule that you are coming to tomorrow's meeting? 4. Brad can't come to the meeting, Hels got a participant... 5. We're gong to attend the meeting for Thursday instead Of FROGY. nena 6. couldnt speak to Mr Biggs. He was ‘convenient al day... 7. Sharon isin Tokyo this week, $0 she can't ‘confirm today’s meeting. Complete the words in each sentence with the missing letters. 1. didn't have the correct e... 0 it was dificult for the paricipants to see and har my presentation, 2.” Everyone was tired so we took a b. for ten minutes. Is four o'clock ac. time for you? 4. Iwant toc. the time of the meeting, I's at ton, isn'Lit? 8. How many p__. are taking paart in the conterence? Yocabulary and Functional Language 4 Grote the correct answer to show you understand the words in boid. 1 Mrs Anderson is free now. a Sho can take your call b. She cant ako your cal The meeting began al 11 o'clock sharp, 26 choses, a. It bogan on time. b. itbegan early We had some light refreshments in the atternoon a [had a coffe anc sandwich, by lwent fore walkin the park 1m very busy a the moment. a. Come in and sit down b. Can you come back later? ‘The microphone didn't work. a, We couldn't hear a thing. . We couldn't see a thing | need 8 projector for his meoting, want to show 8 fim. b. want to play music 5 Complate the words and phrases in each sontence with the missing letters, 1 The number of particpants in the Contarence has increased, 60 | will have to Fn G——--S—allthe seating arrangements, We'll meet at noon. Does that s...... you? Please ¢......¢...... the meeting in Bertin, I'm going to liaiy instead of Germany. Millis is going abroad on 7th May so we'll have tor... don os the meeting for before then, Gan We PM. 10 hold the meeting in October? Is anyone from our company going to pout tin the conference in Plo? ‘The Ath July doesn't work for Peter so we'll p- the meeting to the 6th duty.6 Write the comect words of expressions under each plone. get lost « leave the office urgently - fee! ill old up in a tratfic jam » get the dates mixed up ‘1st May or Watch the words and phiaese in A to tholr definitions in B. a appointment running late suit reschedule, arrange participate 8 change to a different time or dato take part in ‘ammesting time organise bbe convenient for rot keeping to schedule meaoge Civele the correct answor. 4.Anna can't speak to you now. She's got sore throat / an earache. 2. Michael ate too much. Now he's got a cold / ‘an upset stomach. 3. Chive was in a car accident. She's got flu / ‘a brokon log. 4. There's a lot of noise in the office. 've got a neadache / toothache. R AnWTNAWA umber the sentences in the correct order fo form two dialogues. Dialogue 1 -. @. What about Friday, Srd March? b. OK, When is the meeting going to take place? . ¢. Hello, Ms Smith, This is Janet Brown. 3. rm trying to schedule a meeting with the senior administrative assistants, Yos, that's fine, Hello, Janet. What can | do for you? Dialogue 2 a. Is she fro on the Sra? b, We'd Ike to hold a meeting on Thursday, 2nd March. Is Ms Smith avalabie? ¢. I'm atraid that won't work. Shell be led up all cay on the 2nd, d._ Yes, Friday aftemoon is fin. fe. 'mafreic she won't be available in the morning. Would the afterncon suit you?1 10 Vocabulary and Functional Langu ‘The words and phrases in bold are in the wrong sentences. Write them next to the correct sentences. 1, Wear your display board so people can identity YOU. 2. Many companies are taking part in the brochure this year. 3. Ourrame tag has got oration about ‘our company and pictures of our products. Please lake one. 4. {Hal you my emo so tht yu can ‘contact me. ss 5. We've got vor attractvo posters on cur 2 Complete the sentences with the words and phrases below. promotional material « stand » iree gifts leaflet » competitors 1. We need a bigger. ‘bscause wo've got a lot of material to show. 2. Wo're selling more products than our 8, We o0Wed an [BD Games ~ a catalogue and a brochure. 4. Do you think we will increase our sales if we ove <6. We've propared a. advertising our services. 3 Complete the puzzle with the nationalities for ‘the countries below. Across ~ Down | 2. Britain 1, Ireland 5. Peru 7. USA 3. Italy 6 Germany 9. France = 4. Japan 8. Nigeria 410. Thailand ge 4 Complete the weather in different cities with the words below. There Is one extra word. ‘Then add the weather tor your own town or oity. sunny + cold » cool + freezing « rainy » snowy windy + hot + stormy + cloudy « warm 3) Compote the chart with the vehicles below. bus + taxi « ship tram ¢ aeroplane + train ferry + underground » motorbike Sea Vehicles Land Vehicles:6G Circle the correct answer. Take the exit / bus stop to Parkview Rood and then tum left Fi 8 Look af the picture. Correct the word/s in bold ineach sentence. 2. mat the junction / entrance of Church ‘Street and Bird Road. s &. Can we buy a ticket ontine or only at the 2 ‘waffic ight / vain station? & 4. Tihink you shoul take the 36 bus because & its route / sian is shorter than the 32. 3 7 Cirole the correct anower to show you understand the words in bold. 1. Got oft... on St Cathrine Stroot. a. atthe bus stop b. the tex! 2. Go siraight and you will pass a... on your ght a. big shopping contro b. route 3. You cioss thiee ... and then turn left at the fourth, a. junctions: b. entrances: 1. There's a tax at the trate ight. 4. Get on the .. at Victoria Station. 7 oo 2. Agi is geting on the ferry, 8. There's a bus at the junction. 4. Aman is getting on the tram. 5. People are getting on an aeroplane. 6. ‘Thoro ars trains at the ontrance to the train station. | Compioto the ciotogues with the phrases below. | Dialogue 1 Dialogue 2 | are you enjoying the exhibition | where should | get off» its the sixth bus stop Shame about the weather + where are you ftom | which us do I need - Is a direct bus vory interesting stands how dol get to At Helo, I'm Stove Fraser. A: Excuse me, — B: Nee to mest you. My name is Aka. I'm from the Exhibition Centre? Japan, aa B: You can tako a bus. As I'm from Soutn Altea. Be? - —? AS Yes, Lam, There are some a one NB. | Bs Yes, there's alot to soo. —__— ont HOU | A: That's tue. m sure many people stayed home| because ofthe storm, : 232 | | Vocabulary ancl Functional Language 24 1 Maton A to B to form sentences. Pay attention White the correct mame under each picture. to the words in bold. Pay attention to the words in bold. A 1. Amyis wearing white socks. 1. The document didn't arive 2. Jack is wearing sandals 2. We didn't buy the shins 3. MrO'Connor is wearing 2 suit 3. They knew the invoice was wrong 4. Nethalois wearing 2 hat 4, The IT department sont back the screen 5. David is wearing trainer. 5. Julie asked Mr Green ithe was haopy with 6. dosh is wearing a Tshirt the procuet ... 7. Nia Maller is wearing gloves. B 8 Isabolis wearing a scart because they had defects 98. MrClari is wearing a tie. — bi because it was damaged. ‘©. because customer satisfaction is very important =. because they checked the pricelist v= @, Because it got lost in the post. Circle the correct answer to show you understand the words in bois. 1, Our office supplies overcharged us. 2. We should pay £100, and not £120. '. We should pay £120, and not £100, 2. Lelsters Engines sont us a faulty part. a. Itwas just what we needed. b. dart work. 3. Mr Shipton told us about his dissatisfaction with our service. a. He wants to work with us again, bb. He never wants to work with us again, 4. I'm sure that will cause a problem, a. It will make production easier, b._Hwill make production more dificult, ‘The words and phrases in bold are In the wrong sentences. Wite them next to the correct sentences. 1. The wrong item is 15th October, 2. How much do you make a complaint for express delivery? 8. Mrs Stone had many problems with ner ta ‘order Dut luckly she won't apologise forthe 5 Circle the correct answer to show you inconvenience. = understand the words in bold. 4, You're right. There's a small customer 1. When you return something, you .. number in your invoice. Il conect i now. Pare mia ee 2. When you assist someone, you a. hop them. —&. pay them, 3. When you refuse to do something, you... 5. My errors 8536. .. 6. You sent us the shipping date — you sont us model A31 instead of BA. ae a " say you will do it 7. wes our mistake. | charge. say you won't do it6 Biaten @ to 8 to form sentences. Pay aitention to the words in bold. A B 1. Ifthe part is under warranty, a. we will redit your eocount. 2. Ihwe lose business because of this, we will repair it et our expense. 3. ffyou eheck your records and find a we will ask for compensation, S mate s ‘2 7 Complete the words in each sentence with the missing letters. 5 1. We decided not tom... aC... . because they paid us for all the damage. 2. Ican't help you. ts ‘you speak to the person in charge. i 3. The printer isn't working, I can't fixit because it 1. Mon ceme mee A Do 4. You can’t use the fax machine, thi. Dan § Wrke the correct eentence under each picture. 9 Complete the sentences with the words elo. 1. Ithas got a hole, polite « embarrassed + satisfied 2. itistomn, disappointed » confused « surprised 3. itis fresh. 4. Lucy accidentally waked into the men's toilet. She was very 4. It makes a noise. 2. chard really wanted the job, but he cch’t get it He was very 3. Grant got the dates of the meeting mixed up. Phe Wi 4, Olvia's boss is on With her work. He wants her to continue working for him, 5. Lisa didh't expect her boss to come back carly, She was quite... A Lee ge han antcire ine ona He is WAYS ‘Complete the dialogue with the plirases below. keep you satisfied » c1 | there's a problem « appreciate your business A: Good morning. This is John Bonnington trom TiekShop. *.... Bs I'm sorry Can you gt¥6 Me ® suum ‘As Yes, You charged me £500 for the order instead of £460. B: Letme* eee _- Yee, you're right. 1... iflerence, ‘Az Thank you. | hope this won't happen again. B: | apologise. We. ‘and wil do all wo can 10". 25#) ‘ 9 ] 2. Vocabulary and Functional Language 1. carole tne correct answer, S Complete the sentences with the phreses you 1. Adirect fight / business olase isthe formed in Exercise &, cuickest way to got to your destination 1, People say eeneeaen ip tel 2. Alan's fight to Mumbai has got a stopover / bbest way to fly, but it's expensive. pilot in Kuwait 2. You must put on your 3. I'mon the economy class / waiting list. if the plane lands in hope someone cancels and I'll get a seat. the sea. 4, ve got aretum ticket / special request. 3. Please put all your bags in the like @ vegetarian meal. ere 5. Can you give me a window seat / 4. If youneed anything, please call the departure? | ike (0 look at the view. = 5. You should read the ie 2 Complete the sentences with the words every time you get on a plane, ui and phrases in bold that you didn't cicte in 6. youmant to walk around during the fight, : eoreee YOU SHOU ASK 10 AN nner 41. Ifyou want a reguiar seal on a plane, buy a ticket in 6 Complete the puzzle according to tho clues. 2. Paul doesn't know when he wants to come back, so he didn't buy a if Bo TH nena time for this ft is 20.45. 4, Mir Tate paid extra and bouaht a tie in ih 5. What aid tho... nue $Y? 1S ‘ there a problem wth the plane? | 3 Complete the words in each sentence with i) ‘the missing letters, 1. We flew to Stockholm v_... Bedin 2, | have only got a 0 ......- W—. t sossee we «don't know when I'm coming & back. L i 8 OUP snc on fie is 9,80. Will you | meét us at the airport? 4. Richard was so disappointed. He couldn't [ {eon the fight to New York because it was | Fone Dine mene ‘Across ~ i { 5. People only leave the plane from the 2. you don't know where a place is, you can e 2 we Oar nell WFO IS look on a Something wiong with the plane, 6. A businessmen carries his documents in his 6 POTKE 10 Bar cice @ ore n ve 10 Bort oe on Sid May, 7. You take photographs with a ... 9. You can usualy ony take one piace of whan you fly or you have to pay extra, 4 Whiatch the words in A to the words in B to. : form phrases. if A B Down 4 | oo encoun 1. You must have @. 10 aval 0 aferent 2. aisle b. jacket ea eee er pee 5 Yor or gotetyouruove cone, at oat Vien alae cose ave ta ma \ 8. safety - @ seat 5.- When plane dosan’t leave on ten Ite. 6. overhead 4. Instructions You keep your money in a 267 Circle the correct answer. 1. Ityour suitcase is overbooked / overweight, you must pay extra, 2, We've had 8 change of plans / weather conditions - we're gaing to italy and Paul is, coming with us. 8. Our fight was cancelled / diverted toa diferent airport because there was fog in London. 4, Before the fight, we sat in the customs / business lounge, 5. The lady at the check-in desk / information desk showed us vinore to got a taxi 6. My sultcase was missing, 90 I went to the transit desk / lost luggage desk. 7. Aan had a problem at passport control / baggage claim because of her vis. Match the sentences in A to the responses In B. 1 2. 3 4. 5. 6. A I'd ike to book a retum fight to Vancouver. | heard there's a problem. What happened? I'm alraid the fight is uly booked. ‘The fight to Zurich is delayed. ‘When would you lke to travel? We have a fight with a stopover in Dalles 8 The words in bold are in the wrong sentences. Write ther next to the correct sentences. 1 2 3 Wo will S20 food shorty attor wo make a POSerVAION. on Brad carries his clothes in a handbag when he goes ova trek. My boarding pass has 0%'tour small wheels, so I don't need t9 carry it RAVIGAVIOA ‘You must have a backpack to get on a plane. We are guing to take off in five minutes. We hope you have enjoyed your fight. Pease can you land for me on the evening fight to London? anne Mrs Anderson's Keys fall out of her sultease WhON it Fl OF {10 20, rannnnnsonnen 8. On 29th August. ©. My onginal ight was canceled. I nope | won't miss my connection, J. Fd profer a ditect fight, ‘8. Can you put me on the waiting ist? 1. Would you like economy class or business class? arWitte each word under the correct picture. swimming pool » lounge » fines centre spa + business centre + gift shop ‘The words in bold are in the wrong sentences. Wilte them next te the correct eemtences. 1. Amasseur works in a git shop, 2. Ahousekeeper works at the swimming pool 3, Ashop assistant takes the guests’ luggage to their rooms. 4, A guest cleans the rooms, 5. Abelthop works at the spa. - 6. lifeguard pays to stay al the hotel ry and Functional Language Completa the sentences with the correct words in brackets. 4, The hotel provides a , so you don't need to take So many clothes. Asa, if you're ted, you can order : : You con't have to 99 ut fo eat. launciry service / room service) 2. We don't 66d nee nenenenenne TWO meals a day are enough so we wil order (half board / full board) BA is cheaper than a : (standard roorn / Nwocury sutte) Circle the correct answer. 1. The Managing Director is staying in the fines. contra / executive sutto oF the Patace Hotel. 2, The hota is ina great lounge / locaton — right inthe centre of town 3, WiFIis extra charge / free of charge in tric hotel. You don't have to pay for it. 4. I'm sorry, we haven't got any vacancies / ‘gift shops for tonight, 5. Don't take anything from the mini-bar. There's en executive suite / extra charge for ‘everything. Tick the pairs of sentences with similar meanings. Pay attention to the words in bold, 4. I'dlxe double occupancy, Vo tike a room for one person. 2. Allthe rooms in the hotel are non- ‘smoking rooms. ‘You mustn't smoke in the hotel rooms. 8. Check-out time is 12.00. ‘You can get your roam at 12.00. 4. The rates go up during high season. ‘The rates during low season are lowor than during high season. 5. Check-in time is 2.00. ‘You can receive the key to your room at 2.00.Where do you find the items helow? Write the 8 Complete the words in each sentence with words in the eoerect column. One item Is {te missing letters. usually found in both rooms. 1 I ed to wash my hoic, Have you got any bath « shampoo - mirror. soap « sheet SN Moca? shower « blanket » towel pillow 2. Ako 10 check ther... Sin several ser eae hotels before we book 3. Our holiday wil be cheaper if we go during the lw a 4. Letssiton the b..1....y. tts beaut outside 5. S cold. need aNOHNE Bhan 6. Youuseat..... 10 cry youset 7. We wil arrve atthe hotel at 10.00, which is betore ch dn. te 7 Tick the sentences that are true. Pay attention i here > con orients a Kot to the words In bold. (on in my hotel room, = 1. Aroom vith single ceoupaney is for 8 ‘amily 2. You use a kettle when you make tea. 5, You need to pay a service charge if you use the laundry service al a hotel ‘You use an iron to wash your clothes. ‘You hang clothes on a coat hanger. You sit in an armehatr. You use hairdryer to cut your hat ‘You go to the hotel bar to have a drink, When you are on 2 balcony, you are inside, | Taxes acd to the price of a product. You keep food in a safe, OpNgonme Tegh aR ee Complete the dialogue with the sentences below. | is there wirfi at the hotel « I'd lice an executive suite with single occupancy, please where is it located + have you got vacancies ftom Sth to 7th September "dike to book a room for three nights « I'd like some information about your hotel, please B: Ofcourse, What wouéd you tke to know? Ae a - Br Ws in the cant of town So & ‘ me *.. —- ~ pare B: No problem. What type of room are you interested eee ee OK. The price ia 2140 per night. Sas 2930 1 Complete the sentences with the words below. drop-off point » automatic car © park driving licence » rent « insurance Unlimited mileage * pick-up point 1. Ifyou choose the... ‘option, you can dive as much as you want ‘without paying extra, 2. TS GIRIOUI 10 ener IBGE om. 3. Are you going to a car for one week or two? 4. Welhad a smaf accident. Luckily, our oa. paid for everything 6. We'll be in Chester on our last day, so our = for the car wil be at the train station there It's easy to olive an — 7. You mustn't drive # you haven't got a 8. I'm going to fy so the. for my car will be at Cardiff Airport. Bhatch the words in to the words in Bt form phrases, A 8 4. seat a stick 2. umber b. bet 3. steering ©. wiper 4, manuel d. plate 5. windscreen ©. car 6. gear whee! Complete the sentences with the phrases you formed in Exercise 2. 1. Wo use tho... ~to tun the car. 2. The... is often between the chive’s seat and the passengers seat, 8. You must put an your. before you begin to drive, 4. Lam renting an automatic car because I don't know how to drive & 5. People can identity your car by ts 6. When it's raining, we usualy turn on the 4 5 Vocabulary and Functional Language Girele the corvect answer, 1. Richard ran out of petrol hed a puncture because he didn’t see the glass on the road. 2. People usually put suitcases and large things in the bonnet / boot of the car. 3. We took a aitferent road because there ‘was on identification / accident on the motorway. 4, Julie had @ tyre / breakdown in the centre of town, 5. think the driver of that car was hurt, Let's call a tow truck / the emergency services, 6. An intermediate car/ A compact car 's small and will save us some money. ‘Complete the sentences with the words and phrases in bold that you aid civole in Exercise 4, 1. We need to take the car to a garage. Let's calla. 2 Youcan usu nd he cr bay unc + 80 she looked for the nearest otra station, 4. The police officer asked Laura for some nase + 80 8hO Showed him ‘hor passport. 5. We're five people, so well nsed an 6. Bo caret Your hasn't got enough air nit Complete the words in each sentence with ‘the missing letters. 1. Mrs Gibert cidn't buy a r t because she isn't gong to take the train home, 2. Vm hungry. is there at. s onthis vain? 3. Thec.. walked along the coach, saying “Tickets, please!” 4. Lwalted on the a. train for 20 minutes. 5. Thep. In the seat next to Caroline was a very interesting person, 6. Itwas a night train 90 Emma booked a os ©. A 7. This is a very tong train. What nee OG OUF Seats 1? m. was broken so we bought our tickets at the a °. for the7 White the correct words or expressions under each picture. buffet service » miss the train « tmetable off-peak ticket | Match the sentences in A to the responees in B. i oa VA fice to rent a car in York, Which class of ear would you prefer? ‘When do you intend to return it? Would you tke an automatic car? 11d lke to book two frst cass tickets, please ‘Aee there any food serves on the train? eos atch the sentences in A to the sentences in 1B. Pay attention to the words in bold. A 1. dua doesn’t know when she is going to retum. 2. Luke akeady had his ticket ‘Mrs Ress is running quickly to the train station, 4, There isn't a direct train 5. That train is aways ful 6 Mrdordan wants a comfortable seat. B 8, She hes to catth the train in five minutes. She bought a single ticket. Ho's going to buy a firet class tioxet, You have to change trains in Lincoln. Ho bought it in advanes, ’m going to reserve a seat. daWINaWOOA Girole the correct continuation to each sentence. Pay attention to the words in hold. 1. Ifyou want to make an online booking, you a, needa computer. . Need to go to the station. 2. you buy @ standard ticket, you will pay a. the regular price. bb, more than the regular price. 3, You ask about the fare if you want to know a. how mucha ticket costs. bb. the train's destination, 4. Ifyou missed the train, you ‘a. got to the station on time, bb. didn't get to the station on time, 5. You buy a pass f you often travel by train. b. usualy drive. Compact, please, Certainly, We've got two pick-up points. No, thanks, | prefer a manual Yes, there’ a troiey service, (Qn 7th Juyy at 9 am. Would you lke to reserve seals too? 31g 1 5 Yocabulary and Functional Language 7 Complete the puzzle according t0 the clues. 2 Circle the word that doesn't belong. 4. oll onion « olive « gartle 2. apple © soup + lemon « orango S. pizza « lasagna > sauce » spaghett! 4. salad dressing » tea + coffee « soda 3 Gomplete the sentences with words in Exercise 2. 1. An 's a type of fut. tt can be red, yetow or areon. 2. Some people eat salad with lemon and others prefer to put on 3. Though some peoote think its @ vegetable, anc is actually a fut, I's Usually green or black 4. Cutting an joan make you ov. 5. Peopie often put tomato es ‘spaghetti 4. Complete the minicialogues with tie words below. place an order « minimum order vegetarian meal » take away » spscial otters creditcard +. As Idon't feel ike cooking tonight Br OK, so lets order 2, At I don't eat meat B: No problem. I get you @ 3. At That wil be £20, please, B: OK. Can | pay by ? 4. Ai Istreea..... ? B: Yes, your bill must bo at least £16 i you want a delivery. 5. A: Have you got any - today? B: Yes. You can order two large pizzas for only £10.99, ©. A: Good morning. Can |help you? B: Yes. like to... please. 5. Tick the sentences T (true) or F (false). 1, Salmon is @ type of fish, we fe 2. Buller isa drink, me | me 8. Cake andice cream are starters, |. 4. People often drink soft rinks. with their meals. oils 5. People often order chocolate asa main couse, i 6. Chicken is usually a siie us 7 © Correct tthe false sentences in Exercise 5. Use the words below. rice » wine « steak + desserts 17 Complete the food and drink items wrth the ‘IQ Four friend are having lunich together. React Read the sentences and circle the correct response. 1 missing letters. the sentences below. Then varite the corset name, Luke, Hatthow, Ante of Suzy, under each meal. One meal isn’t shown, 1. Only one bboy andi one get are having dessert 2, Evoryono is having roasted potatoes for tier Beta side Gch , The boy with the dessert hes got sauce on 8 c We eet Maen Jone his poletoes, © 4. One boy and one gir are having soup for a e starter 5, Anne and Suzy don't tise mushrooms, ‘Which of the items in Exercise 7 are .. 7 Saar aaa ee eon 1, main courses & 2. drinks side dishes 4. desserts Circle TWO correct answers. Pay attiention to the words in bold. Which of the folowing can be... 7 1. baked ‘cake « pla « salad 2. fried shrimps « soup © potatoes 3. grilled salmon » steak + tice 4. roasted ham + sauce © chicken ‘Would you Ike anything else? a. I'd tke to piace an orcer. b. Yes, We'd also Ike spaghetti with tomato sauce, What would you ike for a starter? a have gilled mushrooms. b. Weld ike to order two pizzas. What do you recommend? 1. Today our spacials are roasted chicken and vegetarian lesagna, b. Our griled salmon is very popular. It's delicious. What would you like to drink? a. "have some orange ju, please. b. Yes, thank you. How long wil the dolvery take? a. Meosts £12. b._ Your order should be with you within an hour. asneinwana\ 6 Vocabulary and Functional Language J Cirote the conect answer to show you Uunelorstandl the words in bold. 1. You bookmark ‘a. @ sit thet you may need again . @document that you've prepared 2. People write blogs a. in books b. onthe Internet 8. Arreview tells you someone's 8. Biography . opinion 4. You use keywords 10 find information on the Internet D. wnite an e-mail 5. YoU click on allink to open a @. word processor b._ website &. You can download information . & fromthe internet b. to the internet ‘The worde and phrases in bok are in the ‘wrong sentences. Write them next to the correct sentence, 4, This is just a service provider. I'l wore (on the text and show it to you tomorrow, 2. Many people watch statistics on YouTube. 3. Do you want black and white reeutts or coloured? i 4. A draft collects and arganises content from the Internet, a 5. You pay a search engine to give you Internet AOCESS. 6. According to images, girls send mere text Messages than BOYE. cone 7. Lied to find some information on the Internet, but | didn’t get very good clips. Complete the sentences with the words and phrases below, history » narrow your search » back up upload « spam 1. Whhon | don't recognise the sender, | know its probably : 2. These keywords are not specific enough. You should sere, 3. icheck the See ON his computer to see the stes no's visited recently. 4. Ian. vn-n the photos ‘fom my cigital camera to my computer. 5. You must al your files so you don't oa thom. 4 Match A 10 B to form sentences. A I you narrow your search, According to statistios, When using a search engine. ‘She backed up all her fies . He wrote a fascinating blog .. I send you a ink According to many reviews, B so everything was saved. the fim is excctiont toa site with the mformation you need you will get bettor results, teens prefer meating to communicating online. f. about his trp to indonesia. cs Q. youenter keywords, eens Circle the correct answer, 1. When you bold / cut a sentence, you delete it 2, ts important for the background / font to be big enough and clear 3. We must ask @ designer to croate a logo / bullet ior our compary, 4. Acchart has usually got rowe / slides and italics / colurne, 5. You don't have to type this peragraph again, you can just copy / underiine it andl then cout / paste it. Tick the sentences that are true. Pay attention to the words in bold. 1. flow chart is a type of diagram, 2. A low-resolution image is very clear. 8. You often use bullets when you make a ist 4. We often use italics for names of books, Newspapers and films. 5. You undlertine the first word of every paragraph, 6. An artow shows you in which direction togo.7 Complete the mini-dislogues with the words. 8 Look at the pietures anc complete the oa Saaneumarimataee fort - Mh ean rages «bod eee enteereneecaee oie Sigraaa morte tase bento lon sow - unre Pe booumhte BO? " 7 5 Ehmomnnoaniaae i LE rain ton iment 5 2. At What do you think of the pictures? Sea 3 lias hoyictaes soos ao trond ye rsa? bi B: Twebe. 4. A: What do you think of the presentation? Bz ts very good, but how about adding ee tomate mere : moesing? | The words in the sion rein 5. & Doyouttink tte bo | | oy? | | \ ) B: No. | think you shoukl entarge it and also \ 7 it. You should also use . fetes, ‘There ave images of flowers in the “The heading is ond Voioeorntontin yuo ‘This chart has got five _ and three Write the sentences in your language. 1. What keywords have you put in? 6. Do you mind taking @ look at this? 2. Maybe you nead to narrow your search. 6. wouldn't underine those words. | i \ | 3. Just check your history 7, ‘The problem is that tho image isn clear | 4. When you find @ good site, you shouki 8. Do you think! should add music tothe bookmark it presentation’? { 35i Wate eoch sentence under the correct plewure. 1. Susan's on matersiy eave, 2. Bob clocks n early every morning 3. Leo’ request for holday was approved 4. Daisyis on sick leave. 5. Isa public haley 6._Emiyis busy most of the weekend @ 2 Maton the sentences in A to those in B. Pay attention fo the words in bole. A Jane doesn't want to work every day. Bil works hard but doesn't eam a lot of money. Alistair wants to go abroad in July. Megan's factory has got a very urgent order. Noll isn’t at work because he fs il ‘Anna's boss is worried, B He will get a sick note from his doctor She has to work overtime. She wants a part-time job, He should ask tor holiday leave. ‘She hes been absent for three weeks, He should ask for a better salary. egae Complete the words in each sentence with ‘the missing letters. 1, Employees c... "at the end of the day. 2. I wanted to go on holiday but my supervisor my request. 3 You ~ when you enter and leave the building, BT Sone OOF COMpaY is very friendly You'l enjoy working with us, 8. You look realy tied. You should ask for some eels ques 7 6. We are very pleased with your work. We would tke fo offer you af. = joo, a If you want to take a Miateh the words in A to the words in B. A install accompany roport steal B -- @. suspicious activities, a problem, an accident <= B. approgram, special equipment, a card reader -- ©. information, money, property . d. visitors, colleagues, quests3 Write the correct words under each picture. card reader «fire alarm « security camera ‘re extinguisher « suspicious activity security guard a 6 The words in bold are in the wrong sentences. Virite them next to the correct sentences. 4. We must accompany the soourty at the factory gate. Maybe we'll put in another camera. 2. im sony | can't ive you premises to this information... 8. wil report you to the exit. 4. The security guard asked the man to leave the recordings immediately 5. Are you going fo improve the break-in to the police? 6. The police looked at the access and identities the thie. Complete the sentences with the words and phrases below. Circle the correct answer. Pay attention fo the words in botd. 1. IFyou are authorised to do someting, you ‘a. have got permission to do it. bb. haven't got permission to do it 2. Ifyou monitor something, you a. waichitclosely —b. instal. 3. you improve something, you a. makeitworse, —-b._ make it better 4. your security measures aren't good ‘enough, you might add a. cameras. b. printers 5. Ithere is a restricted area, a. anyone can enter it. bb. only specific people can enter it. AMWINEWOOA. Complete the sentences with the words below. limit + install + property « monitor « protect steal 1. Qureareras the main entrance to the bulding, 2. Ben's company is going to ‘special security equipment 3. We must do everything to ‘our company’s computers from hackers. 4, With this new security program, no one can Information from ow database. 5. The management has deckiod to the number of people wno can see this information 6. Their company owns a lot Of an annsaeen Inctalled security cameras + find out + access to + holiday leave + seems « sick leave work overtime © maternity leave who itis, last week, but she's footing better now. next wook. He needs extra money. 2.7 Her baby must be about three mnths old now. 1. She was on 2, James has asked to. 3, Pd tke to take from 2nd to 10th May. 4, When is Mini returning {01 non 5. ts ssnssnaunae that an employee is stealing things. 6. It shouldn't be dificult to 7. The company in the offices. 8. Who has got the recordings? 37a¢ I 8 Vocabulary anc Functional Language Complete the sentences with the words and phrases below. note « bank balance « fees « coins » branch bank teller « ATM F Th anne SHOWED ME HOW t0 fil in the form, 2, The bank was closed so vil got money fram 1H enone 3. Host a twenty pound... while was shopping, 4, Our bank Mas Gat ONE eae "New Yor and another in San Francisco, 5. My wallet is heavy because I've got a lot of z int 6. She was very upset when she looked at hor. She cicn't have any money left! 7. This bank's aro very high I'm going to go to a diferent bank, Complete the words in each sentence with the missing letters. 4. Linda did't have time to wail in the lank, 80 sshe put the cheque in th0 dn On Dan 2. As soon as | got my frst job, | opened a Socom 8 Donon mn mene 8. Charles ¢icn’t have any money, but luckly his © 6 b.... was in his briefcase, 4. keep my jewellory and valuable items in a Som A tb 5. Ed and Graig needed a 1... from the ‘bank to start their business. 6. Even a very small compeny can have @ Deeene anne 8S 8 t The bank otfered me a good rate of oa 's0 | opened an account, 3 The words in bold are in the wrong sentences. Write them next to the correct eontences, 1. How long doss it take to deposit money from the UK to China? 2. If take out a loan, when will | have to transfer? .... 8. You must write your partner on the back of YOUF CrOdit CAI. nan 4. I'm going to otose my terms and move my money to a afferent bank. .... 5. Bill and his current account have just ‘opened a business account with the bank. 6. You should alivays read the signature before you agree to anything, 7. went to pay it back £1,000 in my savings account. Gircle the correct answer. 1. Josh needs money so he is going to .. £50 from the bank. a. deposit b. withdraw 2. Gan you ... me £10 until tomorrow? 8. transfer b. end 3, Sarah is going to ... a5 much money as she can for her holiday in France, 2. pay back b. save 4, Paul wanted to ... £100 from me, but | Fotused to give it to him. a. borrow b. deposit 5. My bank won't let me.... from my account without their approval a. overdrawn’ b. save ‘Complete the sentences with the words below. um « calculate + dollar © commission + rand convert + review » honour 1. This webstte helps you pounds into euros, 2. Rachel was so embarrassed, The bank didn't her cheque. 8. Can you help me .. how much interest I will get 4. The bank is going to . the company’s situation every six months. 5. The Inka Bank has transferred the ‘of £25,000 to our account, 6. The currency in South Africa is the 7. What is the exchange rate for the Canadian - - today? 8. The bank took a 19%... ‘cashing a cheque. no for6 Complete the text with the words below. remedy « transaction + bank statement purchase Last month, we decided to : US dollars for | MrOReill’s trip to Los Angeles. ‘Some days later, we noticed that ‘the bank had made an error i the 2 “They promised >... ‘the situation immediately. The next day. we checked our oa and saw that everything was OK. Write the sentences in your language. account? 3. I deposited some cheques in the drop-off box 4, dike to transfer £50,000 to our office in Sydney. 1. Gan you please tell me the batanoe on our currant 2. ose that inckide our latost deposit of £10,007 7 Write the comect currency under each picture. rouble » pound sterling « yuan « rupee ‘euro « peso 8 Mistch A to B to show you understand the ‘words in bold. A My bank dizin't honour my cheque. orgot to pay that bill again! | need to buy some yen. 11m going to Peru next week 8 What foreign cunency do | naed to buy? Whats the exchange rate? How can I get a bigger credit tit? How can | organise a standing order? aoge 6. Ilineed your bank details, please. 6. | think you've made 2 mistake in a recent transaction, 7. We used the exchange rate of €1.18 to the pound stering, 8, What comrrission do you charge for exchanging foreign currency? 39 muyrinawans| g Vocabulary and Functional Language V Read the ntences and write the correct ame under each ploture. 1. Belftda is lazy 2. Samis outgoing, 8. Dylan doesn't work well under pressure. 4, Thomas.is very hard-working, Complete the mini-dialoguas with the words below. experience « abroad » vocational courses organised « fluent » educational background team LA B: e PR RRP How many languages are you men IE Three ~ Engish, French and Spanish, & What can you tall me about your 7 Tie ge GA Have you got any. Yes. | worked at Toddlers Toys for tree years. ‘Do you think you can work wel in a mae Yes. | work very well with other 2e0pie, Have you ever been a Yes. I've been to italy and France. Have you done any .. zi ‘Ys. | stuciod offee adminattion for ‘wo years. ‘The new administrative assistant seema .. and professional Yes. Shel do wel 3. Tick the pairs of sentences with similar meanings. Pay stiention to the words in bold. 1. She's an outgoing person. She's tend. 2. Martinis lazy Martin dosn't ike to work hard 8. This is an advancad course in banking This course is for people who don't ‘know anything about banking. 4. He fnisnted secondary school three years ago. He tinisnea unwersty three years ago. 5. Jilis a professional basketball playor. “i's hobby is playing baskotball 6. Ms Evans is very knowledgeable cbout bankino, ‘Ms Evans is an excert on banking, 4 Circle the correct continuation for each sentence. Pay attention to the words in bold. I'm really confident about this job. 8. don’t know what to do. b._Lknow I'l do wal. I'm under pressure right now. 4. va got alot of work, b. T've gota mecting al 2.00. Pm usually nervous during job interviews, a. I'm araid to say the wrong thing, b. Lknow exactly what to say. | prowde logistical support for meetings. 1a. organise the equioment and refreshments, b. Hake minutes. ‘Mr Garth atways seems relaxed, ‘a. He often gets anary. b. He's also very patient. Jako is @ hard-working and responsible person. ‘@._Don't give him the job. 'b. Ho's the right porson for this job. Myras shy and insecure. a. She doesn't talk much, b. She likes taking about herself5) Tick the sentences that are true. Pay attention to the words in bold 1. Administrative assistants don't usualy wear uniforms. 2. Menagers often fre excellent workers. 8. You may feel exhausted ater you've worked for ten hours. 4. You feel glad when something bad happens, 5. A temporary job is oniy fora lites tine <6 Areliable person often forgets things. 7. You gel a starting salary when you begin a new job. 8 Aperson who does shift work always starts work atthe same time. Complete the sentences with the words and phrases bolow. retirement benefits « good at multitasking permanent « health insurance « fast learnor fair Do BOI anne « HO CBO several things at the same time. Be MY veer nan paid al my hospital ils. ‘The Director of Humian Resources explained the employees’ 4. don't think its. that ‘you were fed, You always worked hard 5. Robert is doing a great job, He's a 6. After finish my studies, I'l look for a jb. Complete the dialogue with the phrases below. Wisich A to B. Pay attention to the words in bold. A 1. Gola is vory ambitious. 2. The head of ITs flexible about hours. 3. Lisa is very energetic. 4, We need to hire some office workers. 5. What's your schedule for this week? 6 The werk is hard B Do you have any time to meet mo? ‘Sno naver seams trod ‘Sho wants to open her own businoss. However, the salary is excellent His staff can work late or start early. think Ill put an advert enline, rpaoge why do you think you're a good candidate for this job « I'm flexible about hours « it was nice meeting you have you got any experience working in an office » I'll be in touch + the starting salary is €9 an hour can you tell me about your educational background A; Have a seat, Jenny. I'd like to ask you some A: How do you feel about shift work? ‘questions. . “ First, = 2 aes B:_ No, this is my frst job, but I'm a fast learner. for 40 hours a week, How does that sound to cS 2 you? B: Yes. | fished secondary school and then cid a That sounds fair. vocational course in office administration a ° a Sa B: I'm relidble, energetic and hard-working. Be Thank YOU son ‘Thank you for meeting with me, Jenny. 4 rusmnewnna2. CQ) vecatouteny Match Ato B. A gender foreign languages computer skits current job date of birth marital status 8 Word, Excel, PowerPoint single goth Novembor, 1989, female auiministrative assistant at LIG Bectronios French, Italan Tick the sentences that are true. Pay attention to the words in bold. 1. Amale is a boy or aman, 2. IFyou're single, you haven't got any brothers or sisters. I you're married, you've got children. 4. Ifyou've got 2 Bachelor's degree, you've graduated from university. 5. I you're divorced, you've got a husband or wile 6. (A female is a women or 2 git 7.” A cottificate is a type of document. Complete the mint-lialogues with the words below. career objectives » job description personal details » marital status formal training + references 1 Have YOu got ANY on nnntanene? Yes. | completed a two-year course in hotel management, As What are your 2 B: | hope to be a marketing manager. A: Have you got any B: Yes. 've got one from my previous employer. ‘Az What does it say in the vo B: The job includes typing, fling documents ‘and aneworing the phone. A: What. should | incude? B: Your name, home and e-mail access, ate of birth and phone number. ‘A: What is your mont B: I'm divorced, and Functional Language 4 Tick the pairs of sentences with similar meanings. 1. I'msingee. {'m not marries. 2. My current job is at Martene Fashions. ''m gaing to work for Mariene Fashions, 8. I've got a Bachelor's degree trom Oxford University | graduated from Oxiord University 4. Mydate of birth is 14th Apri, 1991 | was born on 14th April, 1991 5. He's got formal training in mechanics He has worked as a mechanic. ~. 6. She's got excelent computer skils, She's an excelent computer technician, Vocabulary Review § Complete the chart with the words below. Jacket « stooring wheel + scissors « tyre shoes + sales representative » folder customer service clerk * gear stick » trousers head of IT « sticky tape « sweater financial director + seat belt + paper clips6 Givole the wore! that doesn’t belong. 1. burst pipe « upset stomach jammed lock « dipping tap 2. bellhop « housekeeper conductor « concierge 3. law tim « stockroom werehouse « conference room 4. baggage olaim « customs passport control © briefcase 5. shiimp « starter mal course » side dish 6. tram + underground train « route 7. chart « diagram recipient « cawing 8 lend « protect withdraw deposit 7 Circle the correct answer to form a phrase. 1. answer a. minutes: b. @ presentation the phone 2. file a. documents b. a fight ©. aseat 3. schedule .. a. acomplaint b. ameating cc. business 4, leave a. en order b. your calendar c. amessage 5. return a. your call b. afax ©. aproblem 6. eredit a alotior b. your account © ertengements 8 ‘Complete the puzzle according to the clues. | ttt | AUWINEVOON, Down 1 Across —> 1. say again 2. suitcases 2. the opposite of hac’ 4, the employees working of 2 company 3. You use it when it 5. apictue rains. © Youputa 4. Wdestroys letter init ‘documents. 10. the opposite 6. gointo of hot 7. male or female 8, Passengers sit in this part of a train Cleele TWO correct answers. 1. You can put... in your cofles. a suger b. soda c._sweelener 2. You tum a. straight bright c.f 8. You can run out of a. junkmal b, staples. petrol 4, Youcan.... a meeting, a. postpone b, reserve ¢. cancel 8. Youget ona a. train b. bus =. busstop 6. You... aneading a. backup 6. undertine ©. bold 7. You can have a ... job. a. permanent b, outgoing fulltime: B. You can reduce the a. background b. image ©. font 9. You can send a package by a. registered b. courier, bubble mail wrap 40. You can pay back 8. money you b. afee ¢. a.oan borrowed 43,Grommear Contents tobe, have got Present Simple, Imperative, Let's Present Continuous, Present Simple / Present Continuous There is / There are, Quantifiers and Determiners, How much How mary Past: to be, There was / There were, Past Simple: Affirmative oO wb WON me Past Simple: Negative and Interrogative 7 be going to, Present Continuous with future meaning, Future: will & Personal and Object Pronouns, Possessives, First Concitional @ Modals (can, could, must, musin't, should) WO have to / don't have fo, don't have to / mustn't ‘TE Comparative adjectives, Superlative adjectives IZ. Comparison of agjectives, Adverbs of manner and degree: ‘3 Past Continuous, Past Simple / Past Continuous 1A Present Perfect Simple ‘15 Present Perfect Simple / Past Simple, used to 6 Relative Pronouns 17 may / might, Review of Modals ‘IS Present Simple Passive, Past Simple Passive TY. Second Contitional, some / any / no compounds 20 Grammar Review gs 8 Bees 3 72| Grammar Practice vam/tm {am nt fm not : Yousre/You'e Youre not/Youarent Ave you Hoe/Hos —Heisnot/Heisnt eho. ? Sheis/Sw —_Sheienct/Sheient le she. we/its itis noteisnt ek..? Weare/Wee — Wiearenct/ We aren't Are we Youre ‘Youre Yoware ot/You sent Ave you They are /They"e They aerot/ They arent Ae they 1 Circle the answer that doesn't belong. 4 1 het a MrRobers—o, Mun i ba boy 2. wei a. youn! ©: Cre an i b iy Fonds i 3. ft a.atemon 6.17 deparrnent : b.emale Hi 4. they: 3. clerk ©. roome 5 + ‘6. Anna and John i 8. she:_a. Me Ball «moter i bo, umbrella t 0. yo syarotbe ——_o.Ceayou ' the Chief Accountant and you 2 Complete the sentences with am, fe or are. 1. You on the ninth floor. | aul the Head of IT, 3 We... in London i 4. London’ ooo in England, 5. The offices at City Towor, 6 Gon co a marketing rep, 7. my. = @ Feceptionist. 3 Write the sentonces in the negative. Use the ‘words in brackets, 1. Hois from France. pain) 2. Shais an administrative assistant. (receptionist) 3. 1am Jule, (Linda) You are on the fourth floor. (third floor) 5. Iisa jacket, (Coat) 46 Yes, | am. / No. I'm not. 7 Yes, hes, /No, he isn't, to give information ° ‘Watch Out! andthings 7 + they = poonke an tings Complete the questions. 1 sn-~—~- POS a laboratory techriciar? 2 ... you from Spain? 3 — sms they New employees? Ao en YOUR nar Cag? 5 ho trom Enalang? Write the words in the correct order to form ‘questions. 1. you/ are / on / the second floor 2. aveceptionist / your mother /is 2 8. your fiend / is / from / the accounting department sec man, 4. at work / you and your friends / are 2 Answer the questions in Exercise 5. Use short answers, Wake the answers true for you. 1 - -Ihave got / I've got Inaven't got Have I got. Yes, [nave. / No, I haven't. You have got / You've got Youhaver'tgot Have you got...”_Yes, he has. / No, he hasn't He has got / He's got He hasn't got Has he got... ? ie Sees e She has got / She's got She hasn't got Has shegot...? to talk about posesesion Ithas got / ts got Ithasn't got Has it got ..7 to talk about characteristics We have got /We've got — Wehaven't got Have we got. ? ‘You have got /You've got. Youhaven't gat Have you got... 7 ‘They heve got /They've got They haven't got Have they got .. 2 7 Girole the correct anewer. 1. The visitor has got / have got an umbrell, 1 2. We has got have got an appointment. 3. Tom and Sue has got / have got the books. 4. The ofice has got / have got a coffee machine. 5. Ihas got / have got 2 good job. 5 6. You has got / have got a mooiing withthe a Managing Director. 8 Write the sentences in Exercise 7 in tho 5 negative, 6 W the 1 2 , : a) phone. 2 2. deremy (pot) a bus jacket. S 3. We. ance offce 2 4. You {hot} meetings today 1 8. Lesiey and Ben... a meeting 2 «an the Sd floor. 6. The company, (not) mary 4 isiors today. 4 6 6 a 10 Complete the questions with Have... got or Has ... got. you and your friends ‘any animals? your friends, jobs? your mum along name? your friend an office? Angvrer the questions in Exercise 10, Hake anewere true for you. Circle the correct answer. Sonia is / has got British [Mr Jackson and Mr Scott are / have got big offices. Lisa isn't hasn't got a job | am / have got a receptionist |s/ Has got this your phone number? Molssa isn't / hasn't gota drink. My frends and | aren't / haven't got any ‘green tea in the office. a7 BOLLOWHd HYVES,\ Hearn I don't lean Do tiearn .. 2 ii Youleam You don't learn Do you lean ..? | He He learns He doesn't eam, Does he learn... ? ey Sheleams _Shedoeen't lean Does she learn. \ 4 ttleas Idoesn’t earn Does itieam «7 \f Welean We don't lea Dowe lestn ..? Youdontleam Do youlearn 7 They don'tican Do they learn... ? au always, often, usually, sometimes, rarely, never brackets. Use the Present Simple affrmative. 1 (01k) cofles every moming. 2. Mr Haxtfle sporis equipment company, 8. The adiministrative assistants usually ~- (gree vistors. (work for 2 4 (ish) her work, 5, _-- (meet) with the ‘Managing Director once a month, 6. The Marketing Director always -~ (study) the Market reports, 2 Circle the correct answer, 1, Irarely / sometimes cat at tho cafotoria because | don't ike the faod there, 2. Ms Darey starts work at 9.00 usually / every morning. 3. Daniel works here once a week / twice a ‘week on Mondays and on Wednesdays. 4. Many visitors came to the office, Amelia offen / never greets them and tries to make ‘2 good impression, 5. Jahways / usually just have a sanciwich or ssalad for lunch in my office, but 1 sometimes / never go out for lunch. | ke the restaurant opposite our afice. & ‘once / twice a month / year, on Mondays 11 Complete the sentences with the vert ir 3 Yes, do. / No, I don't, ‘Yes, she doss. //No, she doesn't ieee eee to talk about general facts and habits Watch Oull tke thes ‘watch — watches go- goes try- ties \ ie: 7 Ho doesn't he Note NOT: He doesn kes ‘Write the words In the correct order to form sentences. Use the Prazent Simple atfirmative, 1. always / at 9.00 / start /|/ my workday 2. office windows / Ms Thomas / the / wash / sometimes 3. g0/ on business trips / often / the Managing Director 4. visitors / every day / the company /receive 5. close / in the evening / they / the windows, Write the sentences in the negative. 1. This lif. goes to the top floor. 2. Wa make children’s clothes. 3. MrCampbell works for AAA Electronics, 4, They use the car park in the building, 5. | buy lunch a the cafeteria 6. She drives her car to work.5 Complete the sentences with the verbs below. Use the Present Simple effirmative or negative. not work » park + use « not drink » have lee 10a. | profer coffee, 2. We usually meetings in the ‘conference room on the sacond oor. 3. Racha... a {OT us any more. She left her jab thres months ago. 4. Mr-Carson always _--his car in ‘he car park. He's got his own parking space there, 5. Myra always... - the it because she works on the 11th floor % Complete the questions with do or does. 4 snes YOU want a cold drink? 2 Keith work in the laboratory? 3 people usually go up the stairs? 4, When Mrs Bradley eiive at tne offee? 5. What we need for the meeting? 6. Whee Robert Hatt sit? 7 Ghatoh the questions in Bxercise 6 to the anewors bolow. No, he doesn't. (On the 2nd flocr, Room 208. ‘Some drinks and bsoults. No, thank you. Yes, they do. A 10.00, 8 Write questions for each answer. Pay attention to the words in bold. 1 . 9 Yes. They clean the toilets every day. 2 cn 7 I finish work at 4.00. Sie es = He works inthe laboretory. 4 sn - mat No. We don't work on Saturday. 5 -_ a Ms Gil bus office supple a this shop, Complete the sentences with the verts in brackets. Use the correct form of the Present siraple. 1. We many countries. co YOU (Prefer tea oF coffee? B.TH8Y cece food atthe catoiora 4. Kate tain the summer. ne IM King’s room number? 6. Mr Tote cotiee. 7. What products... compary... Go straight. Deon i ‘pokes dec ower {sell our products in (90 tke] the _ (enjoy) drinking iced nen (NOM) _—- (ot drink) see OUP (make)? ‘Let's meet at 2 pm. 10 Complete the sentences with the verbs below. Use the correct form of the imperative. not go « offer + take + not use follow » not enter 1 covnosnthe lift to the Sth floor 2 the cofiee machine. It isn't working soe visitors a dink. 4 me, please, 6 the room right now. 6 past the stockroom. Room ‘313 is just belore the stockroom. 1 ake suggestions for the following situations. Use Let’. 4. You and your friends are hungry. Lats nave lunch in the cafeteria. 2. The meetin is onthe second foor and ther are many people in the lit 3. You and some other employees want 10 know the name of the Financal Director. 49ay) 3 Grammear Practice Sco Yes, | am. / No, 'm not. lem playing mnotpleying ——Am/ playing? Youarepleying You aren't playing Ate yeu playing?’ Yes, he's. / No, no isnt Watch Out! Heis playing —-Heisn't playing is he playing? pey-pavng She's playing —-Sheian'tploying _Is she playing? st- sting Itispleyng isnt playing ‘sitpaying? vr — vA Weare plying — We aren't playing Are we playing? Youare playing Yousren't playing Ave youplaying? to take about things that are ‘They ae playing They aren't playing Ave they playing? happening now 1 Complete the sentonces with the verbs 3 Complete the questions with the verbs in ih in brackets. Use the Present Continuous brackets. Use the Present Continuous. Then affirmative, match the questions to the answers betow, 4. dane and Sara... 2 (type) Qucetions iets oe Ve nnn YOU thave] 2. Dave snouts) mal iunch atthe catotera? at the moment ae ou. 3. We (eave) tho offen (runt? naam, 3. What -- Pal and Lewis, 4 (60d) you the fax ian Teor nat naw 4 severe Mt How 8. Listen! The Managing Director (eavey? at Ce 8. sono MS Groen YOU (PU) he - (meet) her customers? documents in the wrong place. 2 Write sentences with the words below, ise the Present Continuous negative. 1.1 search / the internet / right now a, They're making drinks for the vistors, b. Because the it isn't workng, c. No, I'm not. d, t 2. he / order / oftee supp / at the moment At the Peacock Restaurant, 8. we / move /10 the frst floor / now At 1.00. —— Because | must be at the office in two 4, the receptionist / sit /at the desk / now. minutes, - 4 Complete the sentences with the verbs in 8. the coffee machine / work / al the moment brackets, Use the corrsct form of the Present 2 - a Continuous. 6. you /tsten / tome 1. THY vn nnnnsnnnnnnnne (GOVBIOP) 8 ew product right now. 2 Me QaD ea (NO use) her ‘computer at the moment. newman (QO) down tothe snes (OUY) {ood for the mecting? {cm nonenennnnne (Ot start my New job today. 50? Complete the sentences with the verbs in turacksts. Use the Present Simple or Present Continuous, Then match & to B. He is typing a etter now. (Present Connucus A ‘She sends e-mails every day. 1. Myra always: (greet) visitors. (Present Simple) 2. Barbara, what you (coi a the moment? 3. They (oot usualy rig 5 Circle the correct anewer. coffee 4. Oher and Matthaw are having / have xc eee nen ne Viseer now. om 2. Ameta always fs arving /antves atthe 7 office at 9.00. = 3, Do you fle / Are you filing documents right : Fg amet now? —— (we a 4. don’ usualy deve / am not uouelly ving eee sone oe Fight no She nnn ee i St evry 3 eed) your heli (cabal now, please, yowmenes = 6. Ms Lawence fn taking /doesn't eke ‘ 5 mines 2 Me ra 8 Complete the dialogue with the verbs in 2 eachote. Use the comect form ofthe Present ices me banca ‘Simple or the Present Continuous. a 4. Jack... has inch here He thes the food Pe cnaan R a. often sae saenwes (fave) lunch at the cafeteria? b. seldom No.1? ssw» (NOt Eke) their food. ¢. usually So where ®. i you 2. Bola isnt working... She nO) orang now? a. twee avock &: QO) 0 the pat. fen b. now . (eat) my sandwich there. ©. at the moment A your fonds usualy 3, Bila distributes post ... . Its part of her job. Goin your Belinda often ‘me, but at the moment she G (meet) her boy'iend for lunch. © you += (ame) with a. overy moming b. now c. once a week 4, The visitors are here and Pat is greeting them .. a. right now b. al the moment c every day 5.1. dive my car to work because there's no ccar park, a always b. rarely never (want) to join me? As Sure, thanks, Correct the mistalves in bold in the sentences bolow. 1. She love her job, 2. Lmake some coffee right now. 3. What lime are they usually finishing work? 4, mot remembering Mr Vaughn's address, 5. Mr Wood drives to the office in York now, 6. Do Ellen take messages for Mrs Brandt? 5Sule ‘Yoo, there is. / No, there isn't. Yes, there are. / No, there aren't “There is some milk. ‘There isa lot of paper. ee pon—pers | There isn't @ stapler » box boxes ' There isn't an envelope. dalivery ~ delveries : There aren't any pens. ‘There isn't any paper mene es Tecan my prcle. Tie a) nica oot | There aren't a lot of staples. There isn’t a lot of sugar. oa lable and Uuncourtable RUNS: The folders are red. ‘Ae there any staples? —_—_Is there any coffos? “The waieris col. | Ave there many folders? Is there much work? ‘Ara there alot of pens? Is there a lt of money? 1. Compiate the chart with the nouns Iselow. 3 Complete the sentonces with o, an, the, some pen « envelope » paper » water » stapler or any. folder » money « sticky tape 1. Have YOU got ene IG Oe? Countable Nouns Uncountable Nouns ae es phone i 3. (need ... envelope. Have you 5 got one? te 4. Has Sue got ~~ large folders? iE 5. ilsend you ~~ black pone, 4 6. Wehaven't got cote. th e 7. What is date today? : I 2 Complete the chart. 8. Wo've got office in Tokyo, i ano aa 8 Fhave.... tea | ee 10. Woot. none titer at home. b 2, hole punch 4 Circle the correct anaver. | ee Tae Thaw oe setae 3 chat. i S cuny 2. Thoto isn't /There aren't any pencis inthe iB 5. child elocteoom. i 6. stat 3. Isthere / Are there ary paper in the inter? fl Thempany 4, There is / There area pair of scissors here q Bi parca 5. Is there / Are there any paper clins in the i packet? i 6. There int / There aren't a hole punch on i Emma's desk.5 Write the woeds in the correct order to form sentences, 1. are / boxes / of / there / staples / any /? 2. there /a/on J desk /my /isn't / pen bue / 8. letter /a/in /is /that / there / envelope / 4. there / any / in /fokler / the / invoices / aren't / 5. scissors / dscount /is / on/ a / there / the / 6 Look at the inventory and write sentences using @, en, some or any and the correct form of There is / There are. a @ Conrad Accountants Inventory Item Ring binders | | Sticky tape | | Boxes of staples | | Black pens: Orange highlighters | Writing pads | 1. We haven't got much / many folders, 2. Is thers lot of / many post to distribute? 3. There aren't much / many people in the office today, 4, Sus is ordering much /2 lot of stapors 5, There isn’t many / much paper in the ‘stockroom. 6. There are a lot of / much things to do, but | haven't cot many / much time to do them. @ Look at the pictures and write sentences. oe much or many, the correct form of Thore ie / There aro and the worele below each picture. Rene 9 Cirete the correct answer. ‘There are some / any pens in the box. Here's a / an orange highlighter. Can you find some / any hole punches? ‘There ere much / meny pencils on my desk hare isn't some / any paper tor the printer ‘Ate there much / a lot of blue markers? ‘There is some / any money in the envelope. There Is / There are a roll of sticky tape hore. to ask questions about quantity 10 Complete the questions with Now much or How many. 1 PEAeN . toner cartridges nave we tea is there i ths cup? post is there today? _ pens do you need? staplers are there in the box? _tPilk Up you have in your 53LETT eat Youwere You weren't Hewas He wasn't Showas She wasn't twas wasn't Wewors Wo weren't Youwere You weren't They weren't . we were, No, we weren't. : 2 eee " yesterday, last night / week / Sunday, a year 20 1 Complete tho contences with was / were, affirmative or negative, 1, Mr Evans and his clients .. (no in the office yasterday. They : now At a restaurant. 2. The receptionist _—- (not) at her desk an hour ago. She. sane her boss's office. 8. The folders {not in the fling cabinet. They oN € chai. 4. The document. {nop on the fax machine. It ton the floor. 2 Write the words in the correct order to form questions. Use was or were. Then answer the questions. Make the answers true for you. 1. athome / at 21.00 / last night / you - wa 2. ina meeting / your father / yestercay 3. your family / at a rostaurant / last week 4, last month / at a museum / your parents 54 5 Grammar Practice ieee Ae = There was a factory. 5, There was some music. “There were some Notas. “There wasn'ta factory “There wasn't any music. “There weran't any hotels 9 Was there a factory? Was there any music? Were there any hotels? Yoo, there ware. / No, there weren't, 3. How much do you know about a typical office In the 19th century? Complete the sentences wlth There was, There wesn"t, There were or There weren't. 1 oo Any COmpLterS. 2 oa 3 hairs and desks. 4, any air-conditioning, —_ paper. 6 any fax machines. A Use Was there or Wore there and the words belew to write questions about typleat office in the 18th century. Then answer the ‘questions. 1. anypons:last night / week / Monday, Italkoa You taked a month / year 90, yostorday He talked (i ea She talked to talk about events that ittalked happened in the past ‘We talked You taked ‘yfatch Out! ns They talked pating Rules Wreguiat Vo uy ~bought pey-payed Brady eetucled pt Pu Moctked take =1008 we oped make — 7 5S What did the administrative assistant do yesterday? Complete the sentences with the verbs in brackets. Use the Past Simple affirmative. Yesterday, Eileen ... to lanawer) the phone. ares [photocopy] somo liagrams. a, = (orden oftice supptes. 4. [p'an) the Managing Director’ inp to France, 6. ose fYP8) 12 letters. 6 nase (QFOBH) the Visitors pottaly. 6 White sentences with the words below. Use the Past Simple affirmative. 1. The Managing Director / meet / some important clents / lest week 2. Anew administrative assistant / start / ‘working / here / yestercay “The designer / make / some lovely posters 4. Anow cafateria / open / on the top floor / last Monday 5. Wo/ get/a confirmation page a few minutes ago 6. Sho / replace / the toner cartridge / yesterday ‘Complete the sentences with the verbs below. Use the Past Simple affirmative, take « pul « distribute « buy « draw » reduce wt labels on all the boxes, 2. Bob the 6ize of the document {0 60%. 3. Sheila minutes at the ‘meeting, 4 Dave the post this moming 5 We. voor NOW fax machine. 6 He a smple diagram, Use the chart to write five more sentences. Use the Past Simple affirmative and add time ‘expressions. Pam The administrative assistant Mrs Kane The customers The RED tear Mr Rudott make arrive receive stay begn develop at the restaurant the fax a new product her new job at this hotel te for tho vistors Pam arvived at the restaurant an hour 2g0.. 1 2 8 A a 8. 6 Complete the text with the verbs in brackets. Use the Past Simple affirmative. From Secretaries to Administrative Assistants From the Renaissance until the fate 19th century, men * (work) as secretaries. At first, only aristocrats * (have) secretaries. Most secretaries were educated men (know) several including Lain. As commerce developed, businessmen *..... (need) secretaries, too. Men * {comtnue) to do this wor. They - ~ (prepare) documents and ; ~ (keep) account books. After the invention ofthe writing machine in the late 1900s, wornen also... (star) working 9 secretaries. They (20) to secretarial schools and ® (learn) 10 use new technologies such as the telephone, the typewriter and the calculating machine. Today, secretaries are often called administrative assistants. 55 FOULO¥Ed BYWINWEDae eT F 6 Grammar Pract 3 Chory! forgot to de some important things = before she left the office yesterday, Look a g ‘the picture and complete the sentences. Use ‘tho Past Simple affirmative or negative of the | dich tak Did tak? verbs below. You didn't talk Did you tak? file « throw away » turn off « close + return + put He cidn't talk Did he tak? 4. Chea tre computer She didn't talk Did she tak? 2 SNC aan her cotta cup to Idiot ak Dig it tak? Se kchen Wein talk id we tlk? Sa sensors Youdidn'ttak Did you tak? 4 She Some imoortact ‘They didn't tak Did they tale? ocuments. xe ee & ee eae ¢ 6: She the [unk mail Yes, he cid. / No, he clint Yes, we did. / No, wo clon, ene — Y vitatch Out! : 7 She didn't play X.NOT: She sidint played 1 Complete the sentences with the verte in brackets. Use the Past Simple negative. 1 se (FEO) a Confirmation page so I'm not sure they got the fax, 2. The courer.... vn (GICK Up) the package yesteicay. 3B. YOU ar (ite) the Correct address on the envelope, 4. Awoman called but she en (eave| a moscage. ~ soa —— 5. Sve... ~~ (fe) the 4 Write sentences about what Don did ancl documents in the fling cabinet yesterday, Gidin’t do at work yesterday. Use the Past ‘She was busy, Simple affirmative and negative, 2 Write sentences with the words below. Use j the Past Simple negative. A distribute the post | 1. We/ have /lunen / at / the café / yesterday Y type letters eee take mimates ata rmecting 2, She/ sort / the mal / property onder office supplies a = Y fe documents 3. They / receive / the cheque / last week X search the Internet 4. 91/90 /10 / the post office / fast Monday 1 5. You/ wrap / the sample / in bubbie wrap 3 - 6. . 6 Hen 5655 Complete the questions with the verbs in 8 Complote thie questions for the answers brackets. Use the Past Simple. Then match below. Uee the Past Simple the questions to the answers. To WRAL ener ewnenene ? Questions. ‘She bought stamps at the post office. 1 evs YOU - Bo WHY conn 7 {row the junk mall ha waste pepar bin? | called her because | dict receive the fax. 2, he (ita) 3. When 2 the postcode on the envelope? 8, How many spoons Of UGA none you (put) in my cottee? 4, What AREY san (ick up) at the post office? 5. Where, 5. When... (Ship) the supplies? 4, How many He started his new job last month, I put two stamps on the envelope. they... . Me Hil met the visitors at the Bay Hotel. % Complete the dialogue between two Anewers ‘administrative assistants with the verbs in a. On Monday. brackets. Use the Past Simple. . dust ones thet enough? AY you. 2 oe. ves, tad (stamp) the incoming mail, Taylor? Yes, and don't WORT, 1? annem — d. Two packages B (remember to adh He ae eont (remember to agjust the da As Good. @ Write questions with the words below. 1. you/ go / to the post oifice / last week mai log 5 B: Yes, 1+. you (document) the mail in the (write) the date of each letter, the sender and the recipient. 2. your family /eonive / 2 package /last month & 2 Fino. 8. your address / change / last year B: Yos, but | ll Of the HOM. 1 nnn YOU ann (ort the mail according to the chart? (not distrioute) (not 4. you / use /a printer / yastercay afternoon know! where to put them, coon - - 2 Az OK. I'l hetp you with those. 5. aitiend / call / you /a few minutes ago 10 Des anne guvets aces 6. your teacher / give / you / homework / Use the Past Simple. read + go + wrap + not understand order yesterday not move + reach » not buy co . 4. They into thei new offices, Lo vennnes’? last week 2 you the P Anewor tno questions in Exercise 6. bate the fice supplies yestercay? canes us fcr nk 3 She_- to the post office ‘out she ose ay p-slarped envelopes. 4 YOU nn equipment in bubble wrap? your e-rrall but | all the dotalls. ----- the package Tks destination? 7 BOWLOWMd HYNES58 2 White questions with the words below. Use f Grammar Practice 11am going to eat I'm not going to eat Am | going to eat? Yes, am. / No, I'm not. You are going to eat —-Youaren't going to eat Are you going to eat? Yes, he is. / No, he isn't. Heisgoneioeat —Heis*gcng beat she oingtoeat? Ye, thoy ae / No. ey aren ‘She is going to eat She isn’t going to eat Is she going to eat? See Risgongtoea isnt grngtocal Is i'gong toe? tomato soon aes anu, We are going to eat Weren't goingto eat «Ave wegong to cat? Nex! WOK / month / year You are going to eat You aren't going tosat Are you going to eat? ‘They ara going to sat__They aren't going to eat_Ave thay going to eat? to talk about an action about to happen or a future event based on present evidence 1 Complete the sentences with the verbs in 3 Look at Mir Thompson's diary for tomorrow. brackete, Use be going to. ‘Then answer the questions in Exercise 2. Te Teennnnnnnnnnens (0°06) Of ‘supplies 800n. Do you need anything? 2. Mr Pearson and Mr Lawson 5 ~ fy) to Munion next E {not sign the : contract today. 7.00 meeting wit 4, TROY warn {pick un) the ‘Marketing Depart | documents in 10 minutes : 5. The meeting (eooin) 12.00 visit ABG Robotics in half an hour Cee review fina 6. We. . {nat send) the 15.00 fi wth Jock cheque tomorrow. J 416.30 plan business tip 20 Japan bean ae with nina 1. Mr Thompson / meet / with the Marketing Department /in the afternoon 19.00 prepare talk for Robotics Canference 2 2. Mi Thompson / visit /a robotics company / atinoon ae 2 8. Mr Thompson and Jack / examine / the financial reports / tomorrow ° 4. Mr Thompson and Nina / go / to Japan / tomorrow = ° 7 5. Mr Thompson / prepare / 2 talk J at 18,00 °“lam leaving tomorow. We aren't leaving tomorow “Ae you leaving tomortow/? to talk about definite pians for the future & Complete the sentences with the verbs in brackets, Use the Present Continuous ith future meaning. 1. They a ee office in an hour. aa YOU ‘these packages tomorrow? 4, Ms Jordan = (rot trave) on business next month. 81 {not stay) at tho Kings Hotel tomorrow night. = (@mtvo} 8000. (90) t0 the post = (ship) wil call won't call Will cal? You wil call You wor't call Wit you call? He willcall — Howon'teall Will he call? She willcall She won't call Wil she call? itwllcal —twon'tcall—Willit call? We willcall We won't call Willwo call? You wil call You won't call Will you calf? They will cal They won't call__ Will thay call? SSG tomorrow, one day, in the future to talk about a planned schedule, a presiction or ‘a spontaneous decision or promise 5 Complete the sentences with the verbs in brackets. Use will. 1, Just a minute, | (transfep your call 2: the package vneeneenn AC) us by Friday? 3, Shannon is very competent. She z nen (C0} @ good job. 4, Mrs Palmer ~ (Pot tke} this poster. 5. coguenarennnnnsnes the Conference rOOM oun (B2) eady for the meeting? 6 Write questions with the words below. Use will. +, you manage / to handle / the incoming mail 2. 11 eonodul / Mi Cate's meetings a. Ms Anarows /arive /on te 4, toy /gve/us/atee same 5. tho package /be / ready /by 3.00 bn? 7 Complete the answers to the quee"fons In Exercise 6. 1. Yes, eset Yes, No, Yes, No, oPenr 8 Complete the sentences with the verbe In brackets. Use will, Then match the sentences INAto the sentences in B. A 4. DOP nee nenrer—-ne SUCCCRM) 2. ve YOU - ifemeriie! to photocopy the articles? 3. Do you think Mrs Jones none (84) me to jin her? LHP Benner (ME COS!) too much 5, Do you think people. (ike) the new product? 8 a. promise ln ‘orget) 1b. Yes, I Delevan (be) very popular se 6. Dent worry, Im sure you (co) wel. wd Yes, Ithink she: (invite) you. ee Hawon't, They anne (give) us a good price. FOILOWd BYWNES1 he him his his she her her hers t It ts we us our ours you you your yours they then their theirs Cire the correct object pronoun, 1. Mis Lewis is the Managing Dirocter. Do you know him / her / them? 2, These products aro vary popular. Many people buy us / it them. 3. We didn't know about the problem. They cnt tell you / us / me, Mr Calis vary nico. | ko him / her / you The ft isn’t working, Tachnictans aro repairing him / them / ft now. 6. Welcome, Al I'l show you / her / we the office, {don't understand this. Can you help him / me /her? 2 Complete the sentences with the comect possessive adjectives. 4. Can | take coat, sir? 2. work on the 7th H00%, serenonene room number is 708. . They've got many offices, but main offices are in London, 4, ‘This company belongs to my brother anc me. It was father’s ‘company, 5. I need to talk to Mike, Have you got a mobile phone number? 3 Reunite the sentences using possessive pronouns. 4. This is your book. Tris book is yo a 2. This is my sweater. Is this her phone? 4. These are their items, 5. Thisisn't our ofice. Girele the corset answor to complete each mini-clalogue. 4. As Is this your umbrella? B: No, its not me / my / mine. Do you werk with Matin? B: No, I don't know him / he / his. 3. At She makes beautiful clothes, B: Yes, she /her / hers clathes are very nico. Where's room 4127 I's on you / your / yours left when you get out of the it Re 5. At They've got a new office building B: Yes, their theirs / them new buiiing is very ice 6. Ass this George Graham's comoany? Bi Yeo, this company is he / his / him. Saedneienel you hury, you won't be late. (Prasert Simpte), Future: wily You will be late f you don't hurry. Unless you hurry, you wil be late to tak about things that will possibly happen in the future watch Out Don't fowget the corn ‘wren the canation comes frst 5 Match A to B to make sentences In the First Conditional. A 1. you give me the exact adckoss, 2. twa move the fing cabinet, 8. Bob doesn fix the crinping tap, 4. Linda doesn't huny, 9. Musckisn't at his desk, .. B a. we wil lose valuable tine b. Mcal back later. 6. Misend you the contract we will calla plumber ©. there wil be more room© carole the comect answer, |. don't come / won't come to work tomorow ifm sti i 2. YOU 8K / will ask the electrician, he wit sens you price quote. 3. The boss won't be hapoy if there is / willbe a power cut 4. We let you know / will let you know # yous get the job 5. If Emma finds / wil find the document, | wi tall you 6. Ifyou don't understand / won't understand, explain it again. 7 Complete the sentences with the verbs in brackets. Use the Firet Conditional. Be YOU neces (Want 10 tall, | wll BO inmy office. 2. We will have the meeting on Tuesday if Mrs Eis, (not be} back by Monday. they aan (NOt deliver the ‘computer on time, we wil waite a letter of complaint. 4, Allan calls, 1. (tel) him that you phoned. 5. lithe quaity of the product isn't good enough, it (not sel). 6 We won't buy these folders if you (not give) us a better price. ® Complete the sentences with i or uniecs. 4. They won't give me the package nee | IQA TOF I --v there's no reply, 'ilteave a. 3. +.» Mel orders toner canridges 00n, wo won't bo able to print anything, 4. You wan’ Mako & MISAKG enna you are careful vwornane the office supplies ‘company sends better quality goods, we wall stop working with them, 6 nnn the visitOrS aren't fred, Mr Dawson vill take them aut for dinner. 10 n Complete ihe sentences with the warts in brackets. Use the First Conditional. 1. It Charies (Come) back in time, he (call you back. 2. The Fetter a anenenn (HON ative) by Monday if we {not send) it today. 3 Ifyou (talk) to your boss, SI ones (understand) your probiom. at (not tur) on the air- {CONIONOT UNIS i nen (QE hot. 5. Qur Marketing Director Ot trave) to Cuba ithe (not get a visa 6. Unless Ms Black (eturr) soon, we (not have) the meeting, Write sentoncce with the words below. Uee ‘tho First Conditional, 1. Mrs Evans / need / this document /1/ 0nd /it/to her SOILOWUd HYMN 2. Max/cal/ you /Ne / nol nd / the He 8. Mr Davidson / meet / you / in Paris. that / be/ comerient 4. there /not be / enough staplers /1/ order / some more 5. the pkimber / not repair / the burst pipe / we / close /the office Imagine you are working as an administrative assistant. Complete the sentences in the First Conditional 1. ll make a mistake, |. 2. Lwon't waar jeans unless ._Ifmy boss isn't at her desk, — |. Hla ppe busts, | 5. I won't come to work t 69 Grammar Practics You can’t cook. ‘Can you cook? u He could cook last year. He couldn't cook last year. Goud be cook last year? ‘They must cook, They mustn't cook, - ‘Should sho cook? She shouldn't cook. cant to tl about ily, posalety and eck perrieion or make requests | could: to express abilty in the past, possibilty and to make polite requests ‘must: fo alk about rules and obligations or the need to do something ‘mustn't: t0 express prohibition should: to give advice and to tall about duty 11 Match A to B and cirote the correct answer. 3 Look at the pictures and answer the questions A In Bxercise 2. There's a power cut I'm free at 3.00. Mike's car is stuck: Do you need a black pen” There's a lot of noisa in the office. B We can / can't use the photocopier. ‘You ean / can’t take rine. He can / can't got to work. We can / can't meet then, lean / can't hear you peepe seoge 2 Write questions with the words below. Use can.” = 1. dua / type ms 2. they// start their car 8. we /take the Eft - - & Complete the sentences with could or couldn't. 4, denny and Linca / speak italian FM Watson nnn tO thE i = eee ‘meating because he was il. 1 8. Mark / werk tocay 2. Susan studied German so she --- Pak 10 our German visitor 3. Harry was busy with an important project so he a ooon do the fling, 4, Host my phone sol call you. t 5, The electrician apologised. He ~find the problem, 6. Bob / fo the computer5 White the words in the correct order io form questions. 1. Poul/ the documents / find / could 2. help / please / me / could / you 9 & you/ the meeting / please / could / reschedule 4, them / could / understand / Emma 6 ‘Match the questions in Exercise § tothe W anewere below. @ Yas. Is 4 o’¢lock convenient? b. Yes. be right there. c. No, because she doesn't speck German. dd. Yes. They were under the folder, ? Complete the sentences with can, can’t, coud or couldn't. 1. Itis nice outside so we. ‘opan the window. 2. We... only use the stais ‘because the lit wasn't working, 8. Which language is he speaking? | ‘understand him, 4, There was no electricity yesterday ¢0 we vm dO Much Work. & Circle the correct answer. 1. Mr Walker is busy. We must / mustn't phone tim, 2. Ths document is imaortant. You must / mustn't lose it 8. We need the contract urgent. | must / must type it right away, 4. This mouse doesn't work. We must / mustn't buy a new one. Peter left a note for himself on his desk. Wiite the things he must and mustn't do. «> make an inventory of office supplies \ © don't send oatany bills until Friday «o don't forget to reschedule the ‘meeting » prepare the Chinese contrat 2 10 Gircle the comect answer. 1. There's a burst pipe in the office. 2, We should tur off the electricity. bo. We shouldh't turn off the electri. 2. Matt isn't fesing well toca 8, He should go to the office. 1. He shouldn't go to the offs. 3. We made a mistake with Mr Edwards’ bil ‘a. We should caf him and apologise. b. We shouldn't call him and apologise. Write the worde in A in the eorect order to form questions. Then match the questions in Ato the answers in B. A 4. we the conference / when / hold / should 2 2. of the patticipants / Ed /a list / should / make ‘ ° 8. first/ should / speak / who 4, to eat / should / what / them / we / give B Elizabeth, Sandwiches and salad Yes. We want to be prepared (On 28th Apri aege Look at the pictures. Then write sentences with the words balow. Use must, musta‘, should or shouldn't. (you / come late toa meeting) (people / smoke in this place) 63 JOLOVd BVMINYEDee A Inaveto go | don't have to go Do I have to go? Yes, Ido. /No, I don't | Younavetogo Youdon'thave logo Do younavetogo? Yes, he does. / No, ne doesn't | He has to go He doesn'thavetogo Doeshehaetogo? eae ‘She has to go ‘She doesn't havetogo Dues she have to. go? _—_have to: to talk about rules and | lnastogo Redoesntnaveinge Does thaveto go? cblaatins or tensed te co | Wetaeto go Wedon'thavetogo Dowehaetogor Semen ' Youravetogo Youdon'thavetoge Doyounaveto.go? lack of obigation \ Theyhavetogo They donthaveto go Do they have too? agen Out! st to talk about We also use mus! we USE ~ ful and obligations. But 1. Complete the sentences with the verbs below. ese pronto Use the correct form of have to. mustn't to go » prepare « distribute © be « orcier ¢ type 1 z office supplies today because we're running low. i 2 ooo Wage i 3 oe ene orn ia: a 4 on a business tip to Bangkok 140 «5. all the promational material for the exhibition. 6 seen 0009 by 8.00 4d j ‘2 Read Anna's To Do List and complete the sentences about her preparations for the exhibition. Use the | titative form of have to iB COURECECCEEOCEERRERE Ree iI ToDo ti rel |.Plan atand for edhibition wich deslaners, i ?.Check brochure andcatalogue I 3.Discuss presentation with Mrs Llayd i AD pes pe nm | en | 3. Complete the sentences with the verbs below. Use the negative form of have to. ‘order + use + be « finish « destroy + take ‘Anna and the designers... Atma ses Anna and Mrs Lloyd . Anna . : Anna and the head of research and development opens Ti cst oon bUDDIE Wrap, just boxes, this work unt Friday, 4. postponed the meeting 10 3.00 80 YOU -- here carly. 2. The exhibition centre is a five-minute walk from here co we. : atoxi 3. There are enough business cards, so she... . any more. 4, HO canenenn - these documents because they event confidential 5, 6 Tal Nell NOt £0 WORT. HE aeons4 Write questions with the words below. Use the correct form of have to. 4. the head of IT / look atter / the company’s computers, 2. aciministrative assistants / take / messages 3. the managing director / clean / the offices ? 4. customor sore clerks / deal with / customer complaints: ont : at 5, junior administrative assistants / make / Important decisions / about the company 9 | 7 6. the financial director / order / office supplies: 6 fe Vee fp the onipping {ap right now. 2 ee 9 ence (888 UD} ‘any equioment for the meeting? | a. They eT) any retreshments today. i 4. What time we (errve) al the arport? 5. Ms Sandler - (not make) any arrangements, We'll do | everything for her. | 6. An administrative assistant (be) vary organised. ‘You don't have to order pens. We've got encugh, You mustn't order those pens. They'te too expensive. 7 Gomplete the eentonces with don’t have io, doesn't have to or mustn't. 1. We. meet. We can ‘alk about it on the phone. Be YOU nner forget to adjust the date on the stamp. 3. He.. pen USO rmicronhone because the room i oulte smal at ones BO late for the meeting, 5. You. let the phone fing more than three times. 6 We pay to park here. Its tree, 8 ézich A to B. Then complete the sentences in with the verte in bracket. Use don’t have to, doesn’t have fo or sustin. A 1, We've got 2 lot of paper clips. 2. The exhibition begins at 9 o'clock. 3. The Managing Director rarely changes his plans. 4, There's problem with the toilet on the third floor. 5, I'l make all the arrangements for you. (organise) anything. b._ His administrative assistant usually teschedule) his meetings, cc. Theenpoyees co (use) it 2d, Wenn (be late The administrative assistant vn (OCG) any more. © Write two sentences about what you have to o this week, two sontencos about what you don’t have to do today, and two sentences about what you musin’t do, SOL9VHd HYANNISLook at the pictures. Write sentences with the woeds in brackets and the comparative form of the adjectives below. light « short » expensive + modern » high » big vith anotrer person, thing or ou ato Oui! 1 write the comparative form short ~ shorter of tho adjectives below. ice ~ nicer 1. srall (Mike's desk / Jane's desk) difficult = moe ~ coon fat attractive... i t 2 Complete the sentences with the comparative form of the adjectives in brackets. 1. Jane is... voreemnnneen (fFIENGY) the ‘ther peopie hn the office. 2. Park's prices are {ows Dempsey’s prices 3, These socks are... - (ight the other socks Ao Ani's chat is. (comfortable) my chair. t 5. Answering phones is. i {nterestig) fing documents | 3 Writs sentences using the comparative form | of the adjectives in brackets. 4. The train station is 100m from our office. j ‘Tho bus station fs 600 m from I. (fa) | 2. The ccloured folders cost £2.50 each. The back folders cost £1.50 each. (cheap) i 8. You! must type the contract toclay. You can ‘ype the other documents tomorrow. urgent) © 4. Our office buillcing has got five floars. Your (G00 quote / Lisa's quote) building has got twenty floors. (tall 66Siisaeruuee-esonis) good best bad—worst far - farthest / furthest to compare three or ‘Watch Out! more poole, things or partes (groups and say that seg ne of them stands out rice = nies in some way big biggest easy — easiest 5 Witte the supertative form of the adiectives: below. wide valuable bad . pretty courteous... good = new serious for 10. sad SeNgneene © Complete the sentences with the supertative form of the adjectives in brackets. 1. This... _. (agile) package in the post today. Please be careful with it. 2. Simon is hare) ‘worker inthe office. 8. We bought expensive} computers in the shop for our office. 4. Can you give me... (quiad office? 5. Mr Damey gives: (000) customer service in our company, 6. Emily’ presentation was (short) presentation ofall Complete the sentences with the supertative form of the adjectives below, busy « cold « interesting - hot (00d + courteous 1. Tom’ office is the only office in the bulaing without an air-conditioner In the summer, i's coffice in the building, 2. Louise isa great manager. In fact. she's manager in the company, 3. Yesterday was sons ly of the your. It was -22° C, 4. Some of the receptionists are sometimes rude but Dina is never rude. Sho's receationist in the compar 5. SUSAN 18 none of all the gS aiunctahccideis Swrcwhe we E togocut to lunch wth us. Z 6. Mr Greeneis man! 3 know, He knows 80 much abou 60 ray 3 diferent topics. & § Coote te correct anewer. 1. We wil gue te ob tothe more profesional / ‘most professional person, 2. Typing this lotor is more urgent / moet urgent than dstnbuting the post. 3. Whereis the nearer / nearest photocopier? 4, Katie's work is better / best than Jack's works. ©. workin the noisier / noisiest part of the office, White six sentences comparing the printers in the chart. Use the comparative and ‘superlative forms of the adjectives below. Size (om) 40x45x70 35x40x80 —ADxA5x05 Weight (ka) 18 22. “20 Pages ner 17 45 18 minule Cost £80 £100 2120 ‘small » big + expensive » cheap + slow heavy 1, 67Be Bow i i |? Grormmear Prectios ‘The brown suitcase is too big. ‘The red suitcase is big enough. The green sultease fen't big enough, ‘The backgack is as heavy ee the suitcase. ‘The wallet isnot as heavy as the hancbag. es ‘ote ow tt ememrg wore (not) enough: to show that somathing is sutficiont or insuficient| to show that two people, things or groups are equa or not 1) Look at the information about flights from London and write sentences with the words holow. Use the correct form of (not) as... as. 3 cxcie the conect sven. 1, ve only got £200. This ticket is too 2. the fight 1 Buenos Akes / cheap / he fight to Hanoi Flight Distance Flight Time Gost expensive / not expensive enough for me. Bongkos 642k —11Shoure 9600 2. We artived atthe airport at 2 o'clock ans : Cur fight was at 8 o'clock. We were gary Buenos Ares 11,0044m 14hours £750 ee SEA GRIER OOS Phiadoiphia 5,702km — Bhours 8600 at tho airport before cur fat Hanoi 9222km — 14.5hows £720 3. Tho tight attandon: dropced 3 cup of cote. He was too careful / not careful enough. 1. the fight to Bangkok J shart /the fight to 4, The bus to the airport makes mary stoos Philadelphia ‘The bus is too fast / not fast enough. | suggest you take a taxi, | got lst inthe ainsor. The signs were too clear / not clear enough. 6. The meal on our flight was good, but the ‘soup was too cold / not cold enough, 3. the fight 1o Phtadephia / expensive / the salto Genaick & Look at the pictures and write sentences with a the words below each picture. Use oo or not ‘enough. 4, Buenos Ares / close to London / Bangkok the flight to Hanoi / long / the fight to 1 Bangkok 6. Priladelphia / far from London / Hanoi (the seat / (Kate's coffee / comfortable) hot) they /ate) 2 Circle the correct answer, 1. Our fight attendant was as tall as / not as {all as the other fight attendants. She was quite short, 2. The fight attendants are as busy as / busier than the passengers. The passengers can sleep, 3. The things in this box are as fragile as / more fragile than the things in the suitcase. Please be extra careful with this box, 4. The toilets at the baok of the plang are not ‘as clean as / cleaner than the toilets at the front of the plane. Don't go to the toilets at the back of the plane, lthe plane /safe) (her suitcase / (Freddy / tal)7 Look af the pictures and complete the sentences with the adverb form of the The black handbag is less attractive than the ved adjectives below, handbag The brown handbag isthe least altractive of al to make negative comoaricons S John, Emma and Lily are fling abroad on ‘business. Read about them and circle the correct statement. 1. John's ticket costs £200, Emma's ticket costs #300 and Lily’ ticket costs £250, a. Lily's ticket is less expensive than Johns ticket. b, Emma tcket is less expensive than 2 Lys ticket easy + good + nervous + quiet » angry 2 ©. oh’ ket isthe least expensive ticket 4. Stephenie doesn't ite fying. Shes wating == 2, John has got three meetings. Lily has got five fet pli En of. 5 ‘ieetings. Emma has got sx meetings. 2, Morkis tong, so he can it his suitcase 3 @. dohnis the least busy 3 ice 9. es tas canested Sie showing} c. Emmrais less busy than Li : a 4 ssenger next to Josh i sori 8. John's suitcase weighs 27 ka, Lil's suitcase eee mecpktheg ‘ieighs 15 kg and Emma's sutcase weighs he and Lila are tang : Be 5. Elles in first ciass. She is sleesing 1. Emma's suitcasa is tha least heany oF al sens b. Johns suitcase is less heavy than Liys : suitcase ey & Lis sucaseisissheny than Ema Sonoita. exe, voy Prot hy ate suitcase alahty, not etal slow~slowly caretul~carouly easy easly : Irregular good wok hard ~ hard {0 give an kes of greater or laser intensity ! fgot- fest high — high 8 Match the sentences in Ato those In B and cs SE circle the correct iver. to descrive actions A 1. We watched a great fm dung the tght Complete the sontences with the ackorb form a en anasmatnmeees le | Stes oontrtary 3 Mesa nat mw 2. The plane few __— high) above acre ae ae the clouds, 8 8. Fight attendants usualy speak to the a. However, twas fally / completely heavy. passengers ~ ato)

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