VICTOR A.

REYES
10744 Gemstone, El Paso TX. 79924 Phone 915.345.5125 E-mail reyes.victor23@gmail.com
EDUCATION

University of Texas at El Paso

El Paso, Texas
Bachelor of Science in Computer Science (In Progress)
Expected Graduation Date May 2017

GPA 2.5/4.0

2010-Present

El Paso Community College

El Paso, Texas
Software Engineering and Computer Applications Major

2008-2009

St. Mary's University

San Antonio, Texas
Software Engineering and Computer Applications Major

2006-2008

Relevant Course Work

Data Structures, Object-Oriented Programming, Automata, Programming Languages, Human-Computer Interaction, Database
Management, Software Construction, Engineering Graphics and Design, Engineering Mechanics, Matrix Algebra, Probability and Statistics

EMPLOYMENT EXPERIENCE
University of Texas at El Paso

El Paso, Texas

2015-Present

Research Assistant Cyber-Share Center

Maintain and troubleshoot a computer cluster and visualization wall.

Assist professors with presentation options and assistance to provide a great learning and teaching experience.
Assist professors in a data visualization project involving software testing and debugging and documenting.
Maintain and install software and hardware equipment throughout the research lab.

Hinduja Global Solutions

El Paso, Texas

2013-2014

Technical Support Specialist

Provided operation and troubleshooting information based on client specifications.

Provided consumer with technical assistance on repairs, to exceed client expectations.
Performed in accordance with departmental guidelines to ensure the highest level of quality for our clients.
Provided floor support to those in taking care of customer.

CPI Corporation

El Paso, Texas

2011-2013

Studio Manager

Managed a team and a studio location to ensure that labor, productivity, and profit was achieved.
Provided Digital Photography products and solutions.
Provided customer service solutions while achieving sales goals.
Recruited and trained new employees.

Xerox

El Paso, Texas

2009-2011

Advance Technical Support Specialist

Engaged in telephone interactions with clients on behalf of Sprint to resolve technical issues with their devices.
Increased productivity for the company by achieving positive results with resolutions for customers in a timely manner.
Enhanced the reputation of the company by providing a great customer service experience to the customers.

EMPLOYMENT EXPERIENCE Continued

West Telemarketing Corporation

El Paso, Texas

2008-2009

Customer Service Representative

Employed as a Service professional on behalf of our client- AT&T to be the face of the company.
Engaged in over the phone interactions with customer to fulfill any equipment or billing issue.
Developed a proficiency of work related computer programs to be able to achieve a one-call resolution.

St. Mary's University

San Antonio, Texas

2006-2007

Academic Imaging and Media Center Assistant

Taught multimedia software workshops

Assisted students with media oriented projects and multimedia questions
Developed glass plate negatives for the Universitys archives.
Took video for the universitys events and celebrations.
Helped troubleshoot computers for students at the university.
Assisted in the installation of new software to labs and personnel.

Abaco Customhouse Brokers

El Paso, Texas

2007-2007

Customer Service Specialist

Filled out documents for the importation and exportation of goods in and out of the U.S.
Engaged public relations with agents from U.S. And Mexican Customs, as well as major corporations.

COMPUTER/TECHNICAL SKILLS
Proficient in Microsoft Office, XP, Microsoft Visual, C, C++, Java, HTML, CSS, Access, Excel
Knowledgeable in PHP, WordPress, Drupal, MySQL Queries, Visual Basic, Eclipse, Android SDK, XCode, IOS
Development, Android Development, CMS GIT, Linux Centos, Unix Terminal.
Fully Operational in Photography Equipment: Data Projectors, DV Cameras, Professional Cameras, Telegence, Snooper,
CSP
Certification in Macromedia Flash, Director, Freehand, Authorware Attain, and Action Script

EXTRACURRICULAR ACTIVITIES
Campuslink Technology Hackathon

1st Place

Omega Delta Phi Fraternity Inc.

Secretary

2010-2011

Society of Hispanic Professional Engineers

President

2006-2007

September 19, 2016

St. Mary's Intramural Soccer Team

2007-2007

St. Mary's University Society of Mathematicians

2007-2007

Technology Student Association, Math Team

2002-2006