Gen 4 S

EMC Avamar Data Store Gen4S
Customer Service Guide

P/N 300-999-650
REV 03
Copyright 2001- 2013 EMC Corporation. All rights reserved. Published in the USA.
Published July, 2013
EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
notice.
The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect
to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular
purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license.
EMC2, EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries.
All other trademarks used herein are the property of their respective owners.
For the most up-to-date regulatory document for your product line, go to the technical documentation and advisories section on the
EMC online support website.
EMC Avamar Data Store Gen4S Customer Service Guide
CONTENTS
Chapter 1
Preface
Chapter 2
Replacing Avamar Gen4S Server Components

Avamar Data Store component locations .....................................................
Utility node ...........................................................................................
Single node Avamar servers ..................................................................
Extended Retention Gen4S Media Access node .....................................
Gen4S NDMP Accelerator node..............................................................
Recommended tools and supplies ........................................................
Node components.................................................................................
General information for removing and installing CRUs .................................
Avoiding electrostatic discharge (ESD) damage .....................................
Emergency procedures (without an ESD kit)...........................................
Removing, installing, or storing FRUs.....................................................
Chapter 3
Replacing a Hard Drive

Overview.....................................................................................................
Identify the node with the defective hard drive............................................
Connect to the node, verify defective hard drive ..........................................
Replace a hard drive....................................................................................
Removing the hard drive .......................................................................
Installing a hard drive ...........................................................................
Confirm RAID rebuild ...................................................................................
Package defective hard drive and return to factory.......................................
Chapter 4
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Replacing a Power Supply

Overview.....................................................................................................
Identify the node with the defective power supply.......................................
Remove a power supply ..............................................................................
Replace a power supply ..............................................................................
Package defective power supply and return it to the factory.........................
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Contents
Preface
As part of an effort to improve its product lines, EMC periodically releases revisions of its
software and hardware. Therefore, some functions described in this document might not
be supported by all versions of the software or hardware currently in use. The product
release notes provide the most up-to-date information on product features.
Contact your EMC representative if a product does not function properly or does not
function as described in this document.

This document was accurate at publication time. New versions of this document might be
released on the EMC online support website. Check the EMC online support website to
ensure that you are using the latest version of this document.
Purpose
This publication describes how to replace customer replaceable units (CRUs) on Avamar
Data Store Gen4S servers and Gen4S Media Access and accelerator nodes. On standard
configurations, CRUs include the following components:
ADS Gen4S node hard drives, housed in removable carriers
ADS Gen4S node power supply modules
Contact EMC for service repairs of field-replaceable units (FRUs), which include the
following:
ADS Gen4S storage nodes
ADS Gen4S utility nodes
Avamar Gen4S Media Access nodes
Avamar Gen4S accelerator nodes
Internal Allied Telesis 24-port network switches
Preface
Preface
Audience
The information in this publication is intended for customers who are responsible for
repairing Avamar Data Store servers and individual nodes. EMC field personnel and
partners should use Procedure Generator documentation.
Revision history
The following table presents the revision history of this document.
Table 1 Revision history
Revision
Date
Description
01
Oct. 25, 2012
Q4 Data Store Release 01.
02
Feb. 11, 2013
ADS Gen4 General Availability 02 release
03
July 10, 2013
Initial release of Avamar 7.0.
Related documentation
The following EMC publications provide additional information:
EMC Avamar Data Store Gen4S Single Node Customer Installation Guide
Conventions used in this document

EMC uses the following conventions for special notices:

DANGER indicates a hazardous situation which, if not avoided, will result in death or
serious injury.

WARNING indicates a hazardous situation which, if not avoided, could result in death or
serious injury.

CAUTION, used with the safety alert symbol, indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.

NOTICE is used to address practices not related to personal injury.
Note: A note presents information that is important, but not hazard-related.
IMPORTANT
An important notice contains information essential to software or hardware operation.
Preface
Typographical conventions
EMC uses the following type style conventions in this document:
Normal
Used in running (nonprocedural) text for:

Names of interface elements, such as names of windows, dialog
boxes, buttons, fields, and menus
Names of resources, attributes, pools, Boolean expressions,
buttons, DQL statements, keywords, clauses, environment
variables, functions, and utilities
URLs, pathnames, file names, directory names, computer names,
links, groups, service keys, file systems, and notifications
Bold
Used in running (nonprocedural) text for names of commands,

daemons, options, programs, processes, services, applications,
utilities, kernels, notifications, system calls, and man pages
Used in procedures for:
Names of interface elements, such as names of windows, dialog
boxes, buttons, fields, and menus
What the user specifically selects, clicks, presses, or types
Italic
Used in all text (including procedures) for:

Full titles of publications referenced in text
Emphasis, for example, a new term
Variables
Courier
Used for:
System output, such as an error message or script
URLs, complete paths, file names, prompts, and syntax when
shown outside of running text
Courier bold
Used for specific user input, such as commands
Courier italic
Used in procedures for:

Variables on the command line
User input variables
<>
Angle brackets enclose parameter or variable values supplied by the

user
[]
Square brackets enclose optional values
Vertical bar indicates alternate selections the bar means or
{}
Braces enclose content that the user must specify, such as x or y or z
...
Ellipses indicate nonessential information omitted from the example
Where to get help

The Avamar support page provides access to licensing information, product
documentation, advisories, and downloads, as well as how-to and troubleshooting
information. This information may enable you to resolve a product issue before you
contact EMC Customer Support.
To access the Avamar support page:
1. Go to https://support.EMC.com/products.
2. Type a product name in the Find a Product box.
3. Select the product from the list that appears.
4. Click the arrow next to the Find a Product box.
5. (Optional) Add the product to the My Products list by clicking Add to my products in
the top right corner of the Support by Product page.
7
Preface
Documentation
The Avamar product documentation provides a comprehensive set of feature overview,
operational task, and technical reference information. Review the following documents in
addition to product administration and user guides:
Release notes provide an overview of new features and known limitations for a
release.
Technical notes provide technical details about specific product features, including
step-by-step tasks, where necessary.
White papers provide an in-depth technical perspective of a product or products as

applied to critical business issues or requirements.
Knowledgebase
The EMC Knowledgebase contains applicable solutions that you can search for either by
solution number (for example, esgxxxxxx) or by keyword.
To search the EMC Knowledgebase:
1. Click the Search link at the top of the page.
2. Type either the solution number or keywords in the search box.
3. (Optional) Limit the search to specific products by typing a product name in the Scope
by product box and then selecting the product from the list that appears.
4. Select Knowledgebase from the Scope by resource list.
5. (Optional) Specify advanced options by clicking Advanced options and specifying
values in the available fields.
6. Click the search button.
Online communities
Visit EMC Community Network (https://community.EMC.com) for peer contacts,
conversations, and content on product support and solutions. Interactively engage online
with customers, partners and certified professionals for all EMC products.
Live chat
To engage EMC Customer Support by using live interactive chat, click Join Live Chat on the
Service Center panel of the Avamar support page.
Service Requests
For in-depth help from EMC Customer Support, submit a service request by clicking Create
Service Requests on the Service Center panel of the Avamar support page.
Note: To open a service request, you must have a valid support agreement. Contact your
EMC sales representative for details about obtaining a valid support agreement or with
questions about your account.
To review an open service request, click the Service Center link on the Service Center
panel, and then click View and manage service requests.
Preface
Facilitating support
EMC recommends that you enable ConnectEMC and Email Home on all Avamar systems:
ConnectEMC automatically generates service requests for high priority events.
Email Home emails configuration, capacity, and general system information to EMC
Customer Support.
Your comments
Your suggestions help us to continue to improve the accuracy, organization, and overall
quality of the user publications. Send your opinions of this document to:
BSGDocumentation@emc.com
Please include the following information:
Product name and version
Document name, part number, and revision (for example, 01)
Page numbers
Other details that will help us address the documentation issue
Preface
10
CHAPTER 1
This chapter provides an overview of the hardware environment in which you might
perform customer replaceable unit (CRU) procedures for Avamar Data Store Gen4S
systems. You should familiarize yourself with this information and the procedures in the
following chapters before performing any component removal or replacement.
Topics in this chapter include:
Avamar Data Store component locations ................................................................. 10

General information for removing and installing CRUs ............................................. 16
Avamar Data Store component locations

A 14-node example (one Gen4S
utility node and 13 active storage
nodes) of the initial configuration
of a standard Avamar Data Store
multi-node server is shown at
right. Initial configurations can
span from 4 to 18 nodes (one
utility node plus a maximum of 16
active storage nodes and one
optional spare storage node).
When performing remove and
replace procedures in this
document, use this diagram to
determine component locations.
Because previous component
replacement might have changed
the arrangement of nodes in your
rack, always use the instructions
in this guide to verify the location
of a defective component before
continuing.
Each rack configuration has 40U
capacity, the utility node taking
up a 1U increment and all storage
nodes 2U increments. The utility
node is located at the bottom of a
multi-node configuration with
active storage nodes and an
optional spare storage node
stacked above it. Additional
nodes can be added in expansion
slots starting with the lowest
available slot. Since a spare can
replace any defective storage
node, and because a replacement
node can become the new spare,
the location of any specific
storage node can vary over time.
Switches A and B at the top are Avamar Data Store internal network switches. Switch A is
the bottom one.
The minimum ADS Gen4S configuration is one utility node and three storage nodes;
maximum is one utility node, 16 active storage nodes, and an optional spare storage
node.
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Utility node
In scalable multi-node Avamar servers, a single utility node provides essential internal
services for the server (for example, administrator server, replication, external
authentication, network time protocol [NTP], and Web access). Because utility nodes are
dedicated to running these essential services, they cannot be used to store backups.
Single node Avamar servers

Single node servers are individual Avamar storage nodes configured to perform both
utility node and storage node functions. The information in the following chapters
accounts for both single node and multi-node CRU servicing.
Extended Retention Gen4S Media Access node

The Gen4S Media Access node exports backup data from an Avamar server to a tape
library (physical or virtual) for long-term retention purposes. It has a 10GbE port and an
HBA port that allows a tape device to be connected directly to the node via fiber-optic
cable. It is not part of an ADS Gen4S server (not connected to the Avamar systems internal
network).
Gen4S NDMP Accelerator node

An Avamar NDMP Accelerator (accelerator node) is a dedicated single-node Avamar client
that, when used as part of an Avamar system, provides a complete backup and recovery
solution for supported EMC Celerra IP storage systems and Network Appliance filers by
using Network Data Management Protocol (NDMP) to communicate with these storage
devices. It is not part of the ADS Gen4S server.
Recommended tools and supplies

To perform the CRU replacement procedures in the chapters that follow, no tools or
additional supplies are required.
11
Node components
Before handling Avamar Data Store Gen4S equipment, first familiarize yourself with the
Gen4S node types and component locations for your specific hardware. See the images
that follow for details.
Gen4S utility and accelerator nodes

Front view
Table 2 ADS Gen4S utility and accelerator node front panel components
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Feature
Description
Service Tag
A pull-out label for node serial number and other system information.
Hard Drives
Two hot swappable 2.5 hard drives, in the 0 and 1 drive locations.
Front Control Panel
Set of buttons, controls, and indicators.

System ID button - Use to locate a particular node in the rack. When
pushed, the LED on the front and the system status indicator on the
back panel flash blue until the button is pushed again.
Non-Maskable Interrupt (NMI) button - Use to troubleshoot software
and device driver errors. Press by using the end of a paper clip. When
pressed, it puts the node in halt state and issues NMI. Use this button
only if directed to do so by qualified support personnel.
NIC activity LEDs - One LED per NIC on the back panel. Network link
detected = LED solid on. Network activity = LED blinking according to
activity.
System Cold Reset Button - Reboots and reinitializes the node.
System Status LED - Green or amber LED showing system health. Solid
on green indicates the node is booted and ready. All others indicate a
level of degraded status which should be reported through Avamar
systems.
Power Button with Integrated LED - Toggles system power on and off.
Hard Drive Activity LED - Indicates drive activity from onboard
controllers.
Rear view
Table 3 ADS Gen4S utility and accelerator node rear panel components
Feature
Description
Power supply #1
750W power supply
Power supply #2
750W power supply
NICs 1-8
10/100/1000baseT GbE ports
Monitor port
Connects a VGA display to the system
Serial port
Connects a serial device to the system
USB ports
Connects a USB device to the system
RMM4 port
Dedicated remote management port for the RMM4 card
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M600, M1200, M2400, Avamar Business Edition (S2400) nodes, and Gen4S Media Access node
Front view
Table 4 M600, M1200, M2400, Avamar Business Edition (S2400) nodes, Gen4S Media Access
node front panel components
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Feature
Description
Service Tag
A pull-out label for node serial number and other system information.
Hard Drives
Hot swappable 3.5 hard drives.

M600 node - Six in the 0 through 5 drive locations. All others are blank.
M1200 node - Six in the 0 through 5 drive locations. All others are blank.
M2400 node - 12 in the 0 through 11 drive locations. All others are
blank.
Avamar Business Edition (S2400)node - Eight in the 0 through 7 drive
locations. All others are blank.
Gen4S Media Access node - Twelve in the 0 through 11 drive locations.
Front Control Panel
Set of buttons, controls, and indicators.

System ID button - Use to locate a particular node in the rack. When
pushed, the LED on the front and the system status indicator on the back
panel flash blue until the button is pushed again.
Non-Maskable Interrupt (NMI) button - Use to troubleshoot software and
device driver errors. Press by using the end of a paper clip. When
pressed, it puts the node in halt state and issues NMI. Use this button
only if directed to do so by qualified support personnel.
NIC activity LEDs - One LED per NIC on the back panel. Network link
detected = LED solid on. Network activity = LED blinking according to
activity.
System Cold Reset Button - Reboots and reinitializes the node.
System Status LED - Green or amber LED showing system health. Solid on
green indicates the node is booted and ready. All others indicate a level
of degraded status which should be reported through Avamar systems.
Power Button with Integrated LED - Toggles system power on and off.
Hard Drive Activity LED - Indicates drive activity from onboard controllers.
M600, M1200, M2400, Avamar Business Edition (S2400) node rear view
Table 5 M600, M1200, M2400, Avamar Business Edition (S2400) node rear panel components
Feature
Description
Power supply #1
750W power supply
Power supply #2
750W power supply
NICs 1-8
Eight 10/100/1000baseT GbE ports
Monitor port
Serial port
USB ports
RMM4 port
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Gen4S Media Access node rear view
Table 6 Gen4S Media Access node rear panel components

Feature
Description
Power supply #1
750W power supply
Power supply #2
750W power supply
Fiber Optic ports
Dual Qlogic 8 Gbps fibre channel ports - connects a tape library or VTL to
the node
NICs 1-8
Eight 10/100/1000baseT GbE ports
10GbE ports
Left: NIC 9 (eth8)
Right: NIC 10 (eth9)
Dual 10Gb Ethernet ports
Monitor port
Serial port
USB ports
RMM4 port
General information for removing and installing CRUs

This section describes precautions you must take and general procedures you must follow
when removing, installing, or storing customer-replaceable units (CRUs). The procedures
in this section apply to CRU handling during general replacement.
Avoiding electrostatic discharge (ESD) damage

When replacing CRUs, you can inadvertently damage the sensitive electronic circuits in
the equipment by simply touching them. Electrostatic charge that has accumulated on
your body discharges through the circuits. If the air in the work area is very dry, running a
humidifier in the work area helps decrease the risk of ESD damage.
16
Use the following precautions to prevent damage to the equipment:
Provide enough room to work on the equipment.

Clear the work site of any unnecessary materials or materials that naturally build up
electrostatic charge, such as foam packaging, foam cups, cellophane wrappers, and
similar items.
Do not remove replacement or upgrade CRUs from antistatic packaging until you are
ready to install them.
Gather the ESD kit and all other materials you need before you service a component.
Once servicing begins, you should avoid moving away from the work site; otherwise,
you may build up an electrostatic charge.
Use the ESD kit when handling any FRU.
If an emergency arises and the ESD kit is not available, follow the precautions in
Emergency procedures (without an ESD kit) (page 17).
Use the ESD wristband supplied with your system.

To use it, attach the clip of the wristband (strap) to any bare (unpainted) metal on the
cabinet enclosure. Then secure the wristband around your wrist with the metal button
against your skin.
Emergency procedures (without an ESD kit)

In an emergency, when an ESD kit is not available, use the following precautions to reduce
the possibility of an electrostatic discharge. These steps ensure that your body and the
subassembly are at the same electrostatic potential.
IMPORTANT
These precautions are not a substitute for the use of an ESD kit. Follow them only in an
emergency.
Before touching any CRU, touch a bare (unpainted) metal surface of the enclosure.
Before removing any CRU from its antistatic bag, perform the following at the same
time:
Place one hand firmly on a bare metal surface of the enclosure.
Pick up the CRU while it is still sealed in the antistatic bag.
Once you have done this, do not move around the room or contact other furnishings,
personnel, or surfaces until you have installed the CRU.
When you remove a CRU from the antistatic bag, avoid touching any electronic
components and circuits on it.
If you must move around the room or touch other surfaces before installing a CRU, first
place the CRU in the antistatic bag.
When you are ready again to install the CRU, repeat these precautions.
General information for removing and installing CRUs
17
Removing, installing, or storing FRUs

Use the following precautions when you remove, handle, or store CRUs:
Do not remove a CRU from the cabinet until you have the replacement available.
Handle a CRU only when wearing a properly attached ESD wristband.

Attach the clip of the ESD wristband to the ESD bracket or to a bare metal portion of
the CRU's enclosure. Secure the wristband around your wrist with the metal button
against your skin.
Handle a CRU gently.

A sudden jar, drop, or vibration can permanently damage some CRUs.
To prevent personal injury or equipment damage when removing, installing, or

handling CRUs, use both hands and provide extra support at the heavy end of the
CRU.
The weight of some CRUs is not evenly distributed.
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Never use excessive force to remove or install a CRU.
Store a CRU in the antistatic bag and specially designed shipping container in which
you received it.
Use the special shipping container to return the CRU.
If you must store a CRU for a short time, ensure the temperature of the storage location
is within the limits specified by CRU technical specifications.
CHAPTER 2
This chapter describes how to replace a hot-pluggable hard drive in an Avamar Data Store
Gen4S node, a Gen4S Media Access node, or a Gen4S accelerator node. EMC part
numbers for hard drives are the following:
Gen4S utility and accelerator nodes: 105-000-237
M600 node: 105-000-220
M1200 and M2400 nodes: 105-000-221
Avamar Business Edition (S2400) node and Gen4S Media Access nodes: 105-000-221
Overview.................................................................................................................
Identify the node with the defective hard drive........................................................
Connect to the node, verify defective hard drive ......................................................
Replace a hard drive................................................................................................
Confirm RAID rebuild ...............................................................................................
Package defective hard drive and return to factory...................................................
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Overview
The following instructions call for hard drives in removable carriers to be removed from
and replaced in a backplane on the nodes system board.
IMPORTANT
You must use only drives that have been tested and approved for use with the Avamar
Data Store server and associated nodes.
Replacement hard drives for the Avamar Data Store server arrive blank at the customer
site, and they require no manual configuration. RAID software automatically rebuilds the
hard drive image when the new one is detected.
Before performing the following procedure, obtain the following information about your
Avamar system or node, as applicable:
Fully-qualified domain name of the Avamar server
Service tag/serial number of the Avamar node with the defective hard drive
IP address for the Avamar node with the defective hard drive
Physical disk ID for the defective hard drive
IMPORTANT
If you do not have this information, contact EMC Customer Support before proceeding.
To avoid inadvertently damaging sensitive electronic circuits in the equipment, ensure you
follow precautions and general safety procedures when removing, installing, or storing
customer-replaceable units. See General information for removing and installing CRUs
on page 16.

Tools required to replace a hard drive in an Avamar Data Store Gen4S node:
None
Identify the node with the defective hard drive

The following describes how to identify the node that requires a hard drive replacement.
6. Remove the front bezel of each node.
a. Press both tabs on the front of the bezel.
b. Pull the bezel away straight from the rack. See the next image (M600 node, M1200
node, M2400 node, Avamar Business Edition [S2400] node, or Gen4S Media
Access node example).
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7. Locate the service tag on the left side of the front of the node. See the next two images
(top: Gen4S utility or accelerator node, bottom: M600 node, M1200 node, M2400
node, Avamar Business Edition [S2400] node, or Gen4S Media Access node).
8. Pull the service tag out to reveal the serial number of the node.
9. For the node with the defective hard drive, leave the bezel off. For all others, replace
the bezel.
Identify the node with the defective hard drive
21
Connect to the node, verify defective hard drive

After locating the node requiring servicing, verify which hard drive must be replaced by
performing the following.
1. Using PuTTY, the IP address of the node, and a computer on your network with access
to the node, open a session as admin user.
When prompted, type the default admin user account passphrase and press ENTER.
2. Change to root user by typing:
su root
When prompted, type the default root user account passphrase and press ENTER.
3. Check the drive to be replaced by typing on a single command line:
avsysreport pdisk | egrep 'Status|Physical Disk ID'
Information similar to the following appears in the command shell:

Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
11
Online
6
Online
12
Online
7
Offline
8
Online
9
Online
0
Online
1
Online
2
Online
3
Online
10
Online
4
Online
5
Online
In the output above, the hard drive whose status is not Online is the one that must be
replaced. Note the Physical Disk ID number for use in the next section.
22
Replace a hard drive

After identifying the ADS server, node, and defective hard drive, perform the following
steps to replace the hard drive.
Removing the hard drive

1. Using the physical disk ID provided by EMC Customer Support, locate the defective
hard drive. See next images.
Gen4S utility or accelerator node
When viewing the node from the front, locate the defective hard drive according to the
physical disk ID location number indicated above.
Typically, the sled LED indicator blinks or is off when the hard drive has failed.
M600, M1200, M2400, Avamar Business Edition (S2400), or Gen4S Media Access
node
When viewing the node from the front, locate the defective hard drive according to the
physical disk ID location number indicated above.
Typically, the sled LED indicator blinks or is off when the hard drive has failed.
2. Compare the label on the front handle of the defective and replacement hard drives to
ensure you are replacing the defective one with the same sized equipment.
Replace a hard drive
23
IMPORTANT
If you are replacing hard drives 9, 10, or 11, first swing out the Front Control Panel to the
right.
3. On the defective hard drive, press the release button, and then open the drive handle.
See next image.
4. Pull the failed hard drive from the node chassis until it is free of the drive bay.
Installing a hard drive

IMPORTANT
When installing a hard drive, first ensure that the adjacent drives are fully installed.
Attempting to insert and lock a hard drive carrier next to a partially-installed carrier can
damage the adjacent carrier, making it unusable.
1. Press the button on the front of the hard drive carrier and open the handle. See image
in step 3 of the previous procedure.
2. Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane.
Ensure the hard drive is fully seated in the chassis before continuing.
3. Close the handle to lock the drive in place.
4. Replace the front bezel by reversing the previous removal steps.

5. Go to Confirm RAID rebuild in the next section.
24
Confirm RAID rebuild

After replacing the physical hard drive, the RAID system automatically begins rebuilding
the data on the node. Typically, the sled LED indicator turns to a slow amber blink when
the hard drive is rebuilding. Ensure the rebuild is successful by performing the following
steps.
1. In your original PuTTY session, type the following command on a single line:
avsysreport pdisk | egrep 'Status|Physical Disk ID'
Information similar to the following appears in the command shell:

Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Physical
Status
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
11
Online
6
Rebuilding
12
Online
7
Online
8
Online
9
Online
0
Online
1
Online
2
Online
3
Online
10
Online
4
Online
5
Online
In the output above, the hard drive you replaced should display status of Rebuilding.
Highlight the entire Physical Disk ID line for the rebuilding hard drive (copies the text)
for use in the next step.
IMPORTANT
If the Status of the replacement disk drive is not Rebuilding, the node has more serious
problems than just a defective hard drive. In that case, arrange for a complete node
replacement.
Confirm RAID rebuild
25
2. Type the following command on a single line:

avsysreport pdisk | egrep -B15 -A7 "PHYSICALDISKIDLINE"
where PHYSICALDISKIDLINE is the text you copied from the previous step (be sure to use
quote marks around the text). Information similar to the following appears:
Write Caching
Media Error Count
Firmware Revision
Serial Number
Device Speed
Media Type
Slot Number
Product ID
Other Error Count
Formatted Size
Raw Size
Native Command Queueing
Link Speed
Failure Predicted
Enclosure Device ID
Physical Disk ID
Device ID
Rebuild Progress
Vendor
Disk Type
SAS Address
Predictive Failure Count
Status
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
Enabled
0
A870
YFGHDPDA
6.0Gb/s
SATA
11
HUA723020ALA640
0
1.817 TB
1.819 TB
Enabled
3.0Gb/s
No
11
11
23
8%
Intel
SATA
5001517E3B0BF0AB
0
Rebuilding
Note the values for Write Caching (Enabled), Rebuild Progress (a percentage), and
Status (Rebuilding). The RAID rebuild process can take hours to complete. It is finished
when Status is Online, Write Caching is Disabled, and Rebuild Progress is Not
Applicable.
IMPORTANT
If the Status of the replacement disk drive is not Rebuilding, the node has more serious
problems than just a bad hard drive. In that case, arrange for a complete node
replacement.
3. Close the command shell by typing:
exit
Package defective hard drive and return to factory

Package the defective hard drive and return it to the factory. Use the box and packing from
the replacement hard drive.
26
CHAPTER 3
This chapter describes how to replace a power supply (EMC PN 105-000-244) in all
Avamar Data Store Gen4S node types.
Overview.................................................................................................................
Identify the node with the defective power supply...................................................
Remove a power supply ..........................................................................................
Replace a power supply ..........................................................................................
Package defective power supply and return it to the factory.....................................
28
28
30
32
33
27
Overview
Each Avamar Data Store Gen4S node contains two power supplies, the second serving as
a redundant, hot-swappable power source. The node requires at least one power supply to
operate normally. The node is in redundant mode when two power supplies are installed
and both power supplies are connected to an AC power source. If either power supply
fails, it can be replaced during normal system operation.
The following conditions must be noted:
Table 7 Types of backups
Scenario
Requirement
Power supply removal in a

powered-on node
Remove only one power supply at a time.
Extended operation with only

one power supply
If one power supply must be removed for a period of time, the

remaining power supply must be installed in the left bay and a
blank installed in the other bay.
Notice: Extended operation of a node with only one functioning
power supply and no blank can cause the node to overheat.
Before performing the following procedure, obtain the following information about your
Avamar system or node, as applicable:
Fully-qualified domain name of the Avamar server
Service tag/serial number of the Avamar node with the defective power supply
IP address for the Avamar node with the defective power supply
To avoid inadvertently damaging sensitive electronic circuits in the equipment, ensure you
follow precautions and general safety procedures when removing, installing, or storing
customer-replaceable units. See General information for removing and installing CRUs
on page 16.

Tools required to replace a power supply in an Avamar Data Store Gen4S node:
None
Identify the node with the defective power supply

The following describes how to identify the node that requires a power supply
replacement.
4. Remove the front bezel of each node.
a. Press both tabs on the front of the bezel.
b. Pull the bezel away straight from the rack. See the next image (M600 node, M1200
node, M2400 node, Avamar Business Edition [S2400] node, or Gen4S Media
Access node example).
28
5. Locate the service tag on the left side of the front of the node. See the next two images
(top: Gen4S utility or accelerator node, bottom: M600 node, M1200 node, M2400
node, Avamar Business Edition [S2400] node, or Gen4S Media Access node).
6. Pull the service tag out to reveal the serial number of the node.
7. For the node with the defective power supply, leave the bezel off. For all others,
replace the bezel.
Identify the node with the defective power supply
29
Remove a power supply

IMPORTANT
When performing power supply replacement, use appropriate electrostatic discharge
precautions, including the use of a grounding strap. Also, ensure you remove the defective
power supply because disconnecting the working unit would most likely power off the
node. Powering off a node "ungracefully" can cause numerous problems.
After locating the node requiring servicing, verify which power supply must be replaced by
performing the following.
1. Using PuTTY, the IP address of the node, and a computer on your network with access
to the node, open a session as admin user.
When prompted, type the default admin user account passphrase and press ENTER.
2. Change to root user by typing:
su root
When prompted, type the default root user account passphrase and press ENTER.
3. Determine which power supply is defective by checking their statuses by typing:
ipmitool sdr type "Power Supply"
Information similar to one of the following is displayed:

PS1 Status | 50h | ok | 10.1 | Presence detected

PS2 Status | 51h | ok | 10.2 |

PS2 Status | 51h | ok | 10.2 | Presence detected, Power Supply AC
lost
One of the two power supplies should have status (text at far right) that is not
Presence detected. Only the first example above indicates two nondefective
power supplies in operation. The other examples show status that identifies which
power supply is not working (PS1 or PS2).
See next images for PS1 and PS2 locations.
30
Gen4S utility and accelerator nodes
M600, M1200, M2400, Avamar Business Edition (S2400), and Gen4S Media Access
nodes
4. From the back of the cabinet, locate the defective power supply.
Typically, the LED indicator turns amber when the power supply has failed.
5. Undo the retaining clip securing the module's AC power cord, and unplug the cord.
6. Push the green latch on the faulted power supply module to the left while pulling the
supply out of the server by its handle.
IMPORTANT
Use caution when removing the failed power supply. It may be hot.
See next images of Gen4S utility node and storage node examples, respectively.
Remove a power supply
31
Replace a power supply

1. Using the functioning power supply as a guide, orient the new power supply in the
chassis opening, insert it into the power supply cage and push all the way until it
clicks into place.
See images in previous section for guidance.
2. Plug in the module's AC power cord to the power supply and power source, and fasten
the retaining clip to secure the cord.
Allow several seconds for the node to recognize the power supply and determine
whether it is working properly. A green power supply status indicator signifies the
power supply is functioning properly.
32
3. Using the original PuTTY session, ensure the new power supply is working properly by
typing:
ipmitool sdr type "Power Supply"
Information similar the following is displayed:

Both power supplies should have status of Presence detected.

4. Close the command shell by typing:
exit
Package defective power supply and return it to the factory

Package the defective power supply and return it to the factory. Use the box and packing
from the replacement power supply.
Package defective power supply and return it to the factory
33

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EMC Avamar Data Store Gen4S

Customer Service Guide

EMC Avamar Data Store Gen4S Customer Service Guide

Replacing Avamar Gen4S Server Components

Replacing a Hard Drive

Replacing a Power Supply

EMC Avamar Data Store Gen4S Customer Service Guide

EMC Avamar Data Store Gen4S Customer Service Guide

ADS Gen4S node hard drives, housed in removable carriers

ADS Gen4S node power supply modules

ADS Gen4S storage nodes

ADS Gen4S utility nodes

Avamar Gen4S Media Access nodes

Avamar Gen4S accelerator nodes

Internal Allied Telesis 24-port network switches

Oct. 25, 2012

Q4 Data Store Release 01.

Feb. 11, 2013

ADS Gen4 General Availability 02 release

July 10, 2013

Initial release of Avamar 7.0.

Conventions used in this document

EMC Avamar Data Store Gen4S Customer Service Guide

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Used in running (nonprocedural) text for names of commands,

Used in all text (including procedures) for:

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Used in procedures for:

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Square brackets enclose optional values

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EMC Avamar Data Store Gen4S Customer Service Guide

Avamar Data Store component locations ................................................................. 10

Replacing Avamar Gen4S Server Components

Replacing Avamar Gen4S Server Components

Avamar Data Store component locations

EMC Avamar Data Store Gen4S Customer Service Guide

Replacing Avamar Gen4S Server Components

Single node Avamar servers

Extended Retention Gen4S Media Access node

Gen4S NDMP Accelerator node

Recommended tools and supplies

Avamar Data Store component locations

Replacing Avamar Gen4S Server Components

Gen4S utility and accelerator nodes

Front Control Panel

Set of buttons, controls, and indicators.

EMC Avamar Data Store Gen4S Customer Service Guide

Replacing Avamar Gen4S Server Components

750W power supply

750W power supply

10/100/1000baseT GbE ports

Connects a VGA display to the system