Académique Documents
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Finacle Core banking Solution
Sl. No.
Scheme/Subject
Page No.
2-4
PPF Issues
4-7
MIS/SCSS Issues
8-13
14-17
18-24
25
26-31
NSS-87 Issues
32
33-35
10
Passbook Issues
36
11
37
12
38-45
13
BO Transactions Issues
46-50
14
General Issues
51-69
15
70
16
71-77
P a g e 1 | 77
1.
(i) How to see balance in SB Account at the time of deposit and withdrawal
Solution:- Please see below screen shot.
Many POs raise the issue of BBT (Balance before transaction) in Finacle like legacy system.
When HTM is invoked, available balance and effective available balance can be viewed.
Effective available balance is the eligible amount of withdrawal.
(ii) What to do when cheque issued in Finacle is presented for withdrawal but not
recognized by Finacle CBS?
Issue noticed in one of CBS Post Office in Account number 0289818958 where instrument number
805380 was presented.
Solution : When the cheque book is issued through the menu HCHBM, the radio button Acknowledge
should be clicked as Yes. The issue was resolved by acknowledging the cheque through the menu
HCHBM- Function Acknowledge and then verifying using the function Acknowledge and Verify the
same.
(iii) How to convert existing SBGEN (non cheque) account to SBCHQ (cheque account) ?
First the account should be transferred to the SB cheque scheme using the menu HACXFRSC by PA.
Supervisor has to verify the same. Then through the CASBAM menu option the account should be
modified to allow cheques. Again, Supervisor has to verify the modification.
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Solution
The closure process has to be cancelled and the account status to be modified to Live before closing
it.
Steps
a) Cancel the closure operation in HCAAC menu. While cancelling an user info will be shown
that the transaction has to be manually reversed. After the cancel operation in HCAAC, the
transaction has to be deleted in HTM.
b) If the account has to be closed , then after cancelling the transaction in HTM menu by
selecting Modify function thru menu CASBAM.
c) Modify the account status of the SB account from Silent to Live and verify it
account shown in HACLI/HACCBAL Menu option and the closing accrued interest.
This amount is to be shown to depositor who wants to close the account. If he agrees, actual
closure has to be done.
In case SB7A is received from BO for closing sanction of a Savings Account, this amount is to be
entered in SB7A by Supervisor with the remarks on the top that "This sanction is valid up to last
working day of the current month" . Sending the closing sanction to BO should be avoided in the
last week of the month.
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The interest accrual enquiry can also be done using the Finacle menu HAITINQ. On navigating the
menu HAITINQ and providing the A/C Id., the interest details would be displayed:
2. PPF
(i) Loans against PPF account closure. .
Calculation of interest upto closure date and deduction of the interest amount Invoke CPDTM menu to
make Principal repayments
i) Select the tran type/sub type as P - Loan Principal Repayment
Enter the amount of loan principal to be repaid and click on submit and verify the same if the amount
is above Rs.5,000/-.
ii) Invoke the menu CLPR for calculation of interest
iii) Invoke HACINT menu to calculate loan interest (CEPT IT Team to be contacted for this)
iv) Invoke the menu CPDTM to make Interest repayments
a) Select the tran type/sub type
b)) Select the type as I - Loan Interest Repayment
v) Invoke the menu HCAAC to close the loan account
(ii) PPF Claim closure is not getting initiated in teller login with an error this work class is not
permitted.
After updating date of death in CIF, closure menu, HCAAC should be invoked only by Supervisor.
Same can be verified by another supervisor after system generated withdrawal tran ID is posted and
verified. This activity should be performed by Hos only where there are more than one Supervisor.
Therefore PPF claim closure is to be done at HO only.
(iv) How to see balance in PPF Account at the time of deposit and withdrawal
Solution:Please see following screen shots where balance is shown in Deposit/Withdrawal menus after
entering account number.
CPWTM - Withdrawal
CPDTM - Deposit
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(vii) What is procedure for PPF Account transfer to and from Bank?
PPF Transfer Out (Bank)
a) Invoke HINTTM menu from Postmaster login for zeroing of interest for the current financial
year.
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b) In HINTTM, PPF account number to be entered; From date should be 01-04-YYYY; Interest
table code should be Zero.
c) Verification has to be done by Supervisor.
d) Closure has to be invoked using HCAAC menu from PA login. Option Transfer has to be
selected and transfer account id should be Postmaster account (0340).
e) Closure reason should be selected as Transfer to Bank.
f) Closure has to be verified by Supervisor.
c) Also enter the correct account open date and enter the maturity date (31-03-YYYY).
d) Verify the account opening using CPPFAV menu in Supervisor login. Note down the account
number.
e) The text file has to be generated from the excel sheet. Excel sheet should contain all the
transactions of the PPF account and the balance should be checked.
f) The field 'Financial Year End Balance Identifier' should be selected as YES only for the last
transaction of a financial year. For all other transactions, it should be selected as NO.
g) The fields 'Transaction Date' / 'Value Date' should be in mm/dd/yyyy format only.
h) Enter the account number created in Finacle and click on Generate File button to generate
the text file. Excel template is attached with this mail.
i) In Counter PA login, select HTRFTOUN menu. Select the text file generated. In 'Destination
Directory' field, enter /dop
j) The message 'File uploaded successfully' will be displayed.
k) Then, select CTUPLD menu. Enter the account number and then enter the file name (enter as
it is available). The message 'Data uploaded successfully' will be displayed.
l) After this process, login as Supervisor and select CTPROC menu. Select 'Verify' and enter
the account number. Transactions will be displayed. Click on SUBMIT.
m) Again login as PA and select CTPROC menu. Select 'Process' and enter the account
number. Transactions will be displayed. Click on SUBMIT. A screen showing the transaction id
details will be displayed.
n) Then, check the current year transactions in HACLI menu and previous year transactions in
CTINQ menu.
o) Before creating the text file, the date format of the system should be changed as mm/dd/yyyy.
(viii) When PPF Deposit made in wrong account number, what is the process to correct it?
Deposit made in wrong account number
P a g e 6 | 77
a) Invoke HINTTM menu from Postmaster login for zeroing of interest for the current financial
year for the PPF account (with wrong open date)
f) Also enter the correct account open date and enter the maturity date (31-03-YYYY).
g) Verify the account opening using CPPFAV menu in Supervisor login. Note down the account
number.
h) The text file has to be generated from the excel sheet. Excel sheet should contain all the
transactions of the PPF account and the balance should be checked.
i) The field 'Financial Year End Balance Identifier' should be selected as YES only for the last
transaction of a financial year. For all other transactions, it should be selected as NO.
j) The fields 'Transaction Date' / 'Value Date' should be in mm/dd/yyyy format only.
P a g e 7 | 77
k) Enter the account number created in Finacle and click on Generate File button to generate
the text file. Excel template is attached with this mail.
l) In Counter PA login, select HTRFTOUN menu. Select the text file generated. In 'Destination
Directory' field, enter /dop
m) The message 'File uploaded successfully' will be displayed.
n) Then, select CTUPLD menu. Enter the account number and then enter the file name (enter as
it is available). The message 'Data uploaded successfully' will be displayed.
o) After this process, login as Supervisor and select CTPROC menu. Select 'Verify' and enter
the account number. Transactions will be displayed. Click on SUBMIT.
p) Again login as PA and select CTPROC menu. Select 'Process' and enter the account
number. Transactions will be displayed. Click on SUBMIT. A screen showing the transaction id
details will be displayed.
q) Then, check the current year transactions in HACLI menu and previous year transactions in
CTINQ menu.
r) Before creating the text file, the date format of the system should be changed as mm/dd/yyyy.
3. MIS/SCSS Issues
(i) Whether Reason Code for closure is mandatory to select in all type of closures?
Yes, Reason for closure is critical and mandatory . Hence the selection of reason code to be selected
P a g e 8 | 77
(g) Go to menu HPR to see the report wherein net amount to be paid to the customer will be shown
(h) Bonus if any for MIS accounts, will not be shown in the closure details screen, but will appear in
the report generated in HPR during trial closure.
MIS
(i) Error The Mode of Operator for A MINOR can be either 018 or 019 during Account
Modification.
Solution:For Minor accounts, mode of operation should be either
018 Minor A/c Operated by Self
019 Minor A/c Operated by Guardian
SCSS
Error thrown while modifying 15H in SCSS modification
(i) If main holder is Male, spouse should be Female in the CIF ID and vice versa while
updating 15H form in SCSS modification
CIF for all the existing accounts are generated during migration. Date of birth is defaulted as
01/07/1960 and Gender as OTHERS as these two data are not maintained in Sanchay Post. Post
migration, operators to modify the date of birth and also the gender by invoking the menu CMRC
before modifying 15H in SCS Modification.
(ii) While closing SCSS Accounts prematurely, Penal fee is not getting deducted.
a)
Check whether correct Closure Reason Code is selected. If death closure is selected under
Closure Exceptions tab, Penal fee will not be deducted.
b)
Collect Penal Int field is to be selected.
P a g e 9 | 77
(v) MIS and SCSS/TD interests are not getting paid from sundry even though there is proper
interest outflow in HTDTRAN menu or Interest Amount not fetched in HTM.
a) Please check the accounts in HTDTRAN whether interest posting for the quarter has happened on
30/06/2014 BOD. If the interest is paid to the SB account of the customer, it will not be available in
HTM.
b) If Interest Posting entry is not shown, then check whether any verification is pending in these
accounts in CSCAM/CMISAM menu and do the verification. Interest will get posted during the next
EOD.
c) Also, check the EOD reports (in the HPR of the user who ran HSCOLD menu on 28/06/2014) and
check for "Interest Application Failure Reports" which should contain the list of accounts for which
interest could not be posted and the reason thereof.
This is mainly due to faulty process of interest payment from sundry account by mentioning wrong
MIS or SCSS accounts in reference number column in the additional part transaction screen. Further,
in the start and end amount field, no amount is to be entered in additional part transaction details
screen.
After making sure of interest posting in HTDTRAN, use HFTI menu to check whether the interest
amount is already paid. The filters to be filled in HFTI are:
This will list all the transactions w.r.t the account entered in Reference Number
(vi) MIS, SCSS or TD Interest not credited to MIS/SCSS/TD sundry accounts or customers
SB Accounts
Interest not credited to Sundry or SB accounts for TDA products is mostly due to unverified audit
transactions. Same can be checked in supervisor level by invoking HAFI menu. After verifying it,
P a g e 10 | 77
interest will be credited after EOD. HIOT (before migration interest) and HTDTRAN should be
checked for knowing interest outflow.
(viii). Difference in MIS & SCSS interest in First month/quarter after migration.
This issue is being raised by many post offices.
SCSS
When any office is migrated to CBS, while generating interest for the first quarter after migration, one
days interest is deducted by Finacle from the due quarterly interest. This interest belong to the day of
account opening given by Sanchay Post. This one day interest will be paid on the day of closure by
Finacle. This is happening due to fundamental difference between Sanchay Post and Finacle.
Sanchay Post is paying interest for the day of account opening and not for the day of closure e.g
account opened on 3.4.2013 will be matured in Sanchay Post on 3.4.2018. Sanchay Post will pay
interest from 3.4.2013 to 2.4.2018 and payment will be made on 3.4.2018.In Finacle, with same
example, interest will be calculated and paid from 4.4.2013 to 3.4.2018 and payment will be made on
3.4.2018. Total interest in both the cases will be same. When account is opened in Sanchay Post and
closed in Finacle, one days interest will be paid extra. Therefore, this extra interest is being deducted
in Finacle during first payment after migration
SCSS/MIS
In Sanchaya, rounding off was being done every quarter/month to the higher side of a rupee if interest
is in 50 paisa or more but Finacle adjusts rounding off every quarter/month to restrict total interest to
the actual rate of interest. Therefore, any extra interest already paid in Sanchay Post due to higher
rounding off is also deducted during interest credit of first quarter/month after migration.
For migrated MIS Accounts, Finacle is calculating interest on basis of number of days in a month from
the date of opening of account.
Due to this, interest is not calculating equally for every month. This issue has been taken up with
Infosys for correction. Till it is rectified, customer should be convinced that less interest credited/paid if
any will be adjusted during next month.
Sanchay Post interest paid details can be known by invoking menu TIPM. Unpaid interest in Sanchay
Post can be viewed in HIOT and interest calculated after migration can be viewed through HTDTRAN.
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(Monthly amount / number of days in the month) * number of interest-eligible days =>
(742.5/31)*21 = 502.98 rounded off to 503.
4) This amount is also visible in the Flow tab of the account.
So, the interest amount depends not only on the principal amount but also on the date of opening
and the number of days in the month.
(x) How to handle Withdrawal of Excess amount from MIS Account in case of death of one of
joint holder where amount invested is more than the prescribed limit for single holder.?
In case of Joint MIS Account where one of the joint holder dies and the investment in the account(s) is
more than the MIS investment limit fixed for single holder, following process has to be followed:The user needs to withdraw the excess amount by selecting part closure in the menu HCAACTD.
Once HCAACTD is invoked the user needs to enter the date of death of the holder in closure value
date
and excess amount
to be withdrawn
in
the
withdrawn
amount
field.
Once the user goes into the closure details page of the menu HCAACTD, Collect penal flag has to be
chosen as No and in closure exceptions tab, closure reason code has to be selected as DTCLM.
E.g. Date of closure when legal heir asks for removal of name of joint holder due to death = 10-102013. Date of death - 7-7-2013. So in the closure value date, the user will enter date as 7-7-2013.In
the above scenario, conversion has to be done at account level from joint to single as well.
For this the following steps need to be followed once part closure is done at HCAACTD:If the deceased share holder is not the main holder of the account then in the menu CMISAM, the
deceased
share
holder
has
to
be
marked
as
deleted.
If the deceased share holder is main holder of the account, then user needs to invoke menu HCCA
and change the CIf id of the main holder to that of remaining holder, who would be the main holder in
the account. e.g. CIF A, B and C are joint holder. CIF A dies and remaining holder want to make CIF B
as main holder. Then the user will invoke menu HCCA and change the CIF id from CIF A to CIF B. (In
Finacle, First Holder is the main Holder)
(xi) When Account Holder of MIS/SCSS/TD scheme approaches CBS Post Office, where
account stands for transfer of accounts before maturity to another CBS Post Office.
The Counter PA or Supervisor or Postmaster should politely request the Account holder that since
CBS has been implemented in the office, where he wants to transfer Accounts, there is no need for
transfer of Accounts as he/she, on maturity, can take payment from any CBS Post Office after giving
fresh KYC documents. Whenever any account is closed at the office other than the office where
account was opened, payment should not be made by cash in any case and payment should either be
made by crossed cheque or credit to savings account (where required KYC documents have been
taken). Monthly/quarterly or Yearly interest can also be withdrawn at any CBS Post Office.
(xii) When Account Holder of MIS/SCSS/TD scheme approaches any CBS Post Office for
taking interest or closing accounts.
The Counter PA should first go to HACLI and see that Account(s) are genuine and stand in Finacle.
He/She will verify signatures of the holder(s) on the withdrawal Form or Account Closure Form with
that available in Finacle. Once, it is confirmed from the signatures that holder is genuine, payment of
interest should be made to the account holder as per process being followed for normal withdrawal. If
account closure is requested, take SB10(b) form, fresh ID as well as Address Proof. After proper
verification of KYC documents, Accounts(s) first to be transferred IN by using HACXFSOL. Whenever
any account is closed at the office other than the office where account was opened, in any case,
payment should not be made by cash and payment should either be made by crossed cheque or
credit to savings account (where required KYC documents have been taken) only. If holder wants reinvestment, closing proceeds should be transferred to Re-investment office account (0387) and credit
P a g e 12 | 77
re-invested amount into newly opened account/certificate. Remaining amount can either be credited
to savings account or paid back by cheque.
SB10(b) and KYC documents should be sent to CPC of the office where payment is being made. CPC
will scan the document and attach the same with CIF.
(xiii) When any claimant presents documents for preferring claim in respect of any
MIS/SCSS/TD/RD/PPF account(s) stand at another CBS Office alongwith claim
application form for payment or transfer of account (RD/TD/SCSS) in the name of
claimant.
Date should be noted in the relevant field in CIF of deceased depositor. Follow the procedure laid
down for settlement of deceased claim case. After sanction of claim, follow the procedure mentioned
in scenario 5 above. If claimant wants to transfer RD/TD/SCSS account in his/her name, open new
CIF (based on new Account Opening Form (AOF)} in his/her name (if not already exists) and attach
the existing Accounts with new CIF. Name of holder can be changed through menu HAALM.
Claim Application Form and KYC documents of claimant or Account Opening Form (AOF) should be
sent to CPC of the office where payment is being made or claim is sanctioned. CPC will scan the
document and attach the same with CIF.
(xiv) TDS is being deducted even after entering 15G or 15H forms.
This happened because while entering 15G or 15H, users have not changes status of Tax as
No Tax. There are certain cases where this has happened when 15G or 15H was entered
before end of April 2014. In such cases, user has to go to FIF modification and just click on
submit. Status will be changed to No Tax. In future, this problem has been resolved.
P a g e 13 | 77
4. RD Issues.
(i) RD Premature Closure when requested within 3 years
Counter PA should be careful while closing RD account. System will THROW EXCEPTION if the RD
account is closed within the lock in period and if exception is accepted, it will allow premature closure.
Therefore, Counter PA should not accept the EXCEPTION and should not proceed further. If
EXCEPTION is accepted, Counter PA will be responsible for closure.
(iii) Is it possible to waive the default fee for defaulted RD accounts in Finacle?
Solution: No. Finacle will automatically calculate the default fee. It is not possible to waive the default
fee.
(vi) In case if there are cases of default and rebate in account, cheque should be prepared
for what amount.
Solution: In case if the monthly deposit is Rs.1000/- and there is a default of Rs.10/- (one month
default) and the customer is to pay for 7 monthly deposits to get rebate of Rs.100/-. Total cheque
amount should be
Total 7 months deposit 7 x 1000 Rs.7000
Default
- Rs.10
Rebate
- Rs.100
Total cheque amount
- 7000+10-100=6910
(vii) Is it mandatory to open RD Loan account separately for taking half withdrawal
For Half Withdrawal, RD Loan accounts needs to be opened in Finacle. Corresponding RD account
will be collateral for this RD Loan account. RD Loan account number will be the same RD account
number but suffixed by 1. If RD Loan Principal is outstanding during migration, RD Loan account
will be created automatically.
(viii) Whether RD Loan account number will be created during migration if RD PRINCIPAL
IF FULLY PAID and Interest is pending or partially paid
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No. RD Loan account will not be created if the RD Loan Principal is fully paid. For RD Loan interest,
LIEN will be marked for the corresponding RD account. Before closure, LIEN amount should be
collected and LIEN to be removed by invoking the menu HALM.
(ix) Can the RD account be closed without closing the RD Loan Account?
No. RD accounts cannot be closed without closing the Loan account as this RD is marked as
COLLATERAL for the RD Loan accounts.
(x) Can the RD account be transferred without transferring the RD Loan account?
solution -RD Account can be transferred only when loan account is closed.
(xi) What is the Procedure of RD account closure when RD Loan was taken?
Premature Closure
Invoke the RD Closure menu CRDCAAC from Operator Login. System will automatically deduct the
RD Loan amount and interest will be calculated on SB Rate of interest as per rule. Loan interest will
not be calculated. RD Loan account balance will become 0 but will not be closed. Loan account with
Zero balance should be remained as it is and not closed. No need to invoke HLAUPAY or HPAYOFF
for repaying the Loan amount.
On Maturity
RD Loan amount should be adjusted before closing the RD account. Invoke the menu HPAYOFF
(Loan Pay Off Process) to pay the pending principal along with interest. Interest will be calculated at
the prescribed rate. Total amount displayed to be collected from the customer. In case of transfer,
select the repayment account of customer or office account from where the loan amount is adjusted.
Supervisor need to verify the same. Invoke the menu HCAAC to close the RD Loan account and
verify the same. Invoke the menu CRDAAC to close the RD Account.
(xii) Can the loan amount be less than 50% of sanctioned amount?
While opening Loan Account invoking menu CAOLARD, 50% of RD balance will be sanctioned. But
the operator has the option to modify (reduce) the sanction amount but the amount should be in
multiples of Rs.5/- but sanctioned amount cannot be increased. LARDD menu to be invoked to
disburse the loan amount.
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will be shown as default even though the current month deposit has been made. Therefore, ask the
customer to pay first for the defaulted month.
(xvii) Can the current month deposit be paid without paying the defaulted instalment or
without paying the default fee?
No. Current month deposit cannot be paid without paying the defaulted instalment. Default fee also
cannot be waived. Only in case of Maturity deferred cases, defaulted instalments can be paid without
default fee in the deferred period.
(xix) Error Parent record does not exist for the record 0000123456 during bulk posting by
invoking the menu HAGTXP.
This happening due to following reason:When single cheque is given for multiple RD accounts,
(a) cheque number will be available in first record under the field CHEQUE NO. FOR RD
INSTALMENT in HAGTXP menu.
(b) For all other accounts linked to this cheque, the cheque number will be available in the field
CHEQUE Remarks
(c) Ready for Posting flag should not be removed for the record which has Cheque No. for RD
instalment (a) If this record is removed, balance records will fail with above error.
(xxi) Error P39 coming in RD loan account payoff done through cash receipt
This error will be thrown in offices migrated in the middle of the month. (ie on or after 2 nd)
In case of Loan Disbursement or Loan Repayment, the value date will be automatically changed to
01st of the month as interest is calculated from the 1 st of the month for loans. As Cash account of that
office will not be available as on 1 st (since the office has migrated in the middle of the month) this error
is thrown in Supervisor while verification. This error will be thrown only in the month of migration and
from 2nd month cash mode can be used for repayment or disbursement.
Workaround to overcome this error
In case of Loan disbursement Instead of Cash (even if it is below Rs.20,000) select Transfer and
show RD Loan Disbursement office account (Account number ending with 323) and pay by cheque or
cash from this office account. ( CTM menu is to be used for this )
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In case of Loan repayment Instead of repaying through cash accept loan repayment through
Transfer. Transfer can be from RD Loan Repayment office Account (Account number ending with 323)
or SB account of customer (if available) (CTM Menu to be used for this).
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5. AGENT PORTAL
(i) What is the procedure to get eBanking User Id and Password?
Solution: eBanking user ID and Password will be forwarded on the day of migration by DMCC team
only for agents (MPKBY/SAS/PRSS) who were linked with SB account in Sanchay Post. For agents
created in Finacle after migration , DSA ID along with SOL ID and other mandatory details should be
sent to fsihelpdesk for generation of eBanking User Id and Password.
(iii) Unable to Login. Please try again or contact bank for more details Agent Portal
Solution: Either the user name / password is incorrect or Agent portal not functioning. Agent portal
will not function when the Finacle Core is down
(iv) What to do when Agents User ID and password is locked due to wrong entry of
password for more than ten times.
Solution: Password will get locked if entered wrongly for 10 times. Agent should contact their
respective Post office and in turn PO will raise a request to CPC who in turn will raise ticket with
FSIhelpdesk with details of DSA ID and SOL ID to get the password reset for the agents. Agents
should not contact Help Desk directly.
(viii) eBanking User Id and Password is generated more than once for many agents
Solution: eBanking user Id and Password will be generated for all the agents migrated to finacle
including license expired agents / duplicate agent id. In order to avoid this, ensure that the license
expired agents and duplicate IDs are not linked with SB account number.
P a g e 18 | 77
columns are available. Postmaster to check the correct DSA ID from Reconciliation Excel and logon
by using that DSA ID before raising the issue.
Suppose if a single agent is having both SAS and MPKBY. Two ebanking user Id and Password will
be generated. Use the appropriate eBanking User Id. Suppose three more eBanking user Ids are
generated for the same agent due to duplicate IDs in Sanchay post, logon with appropriate eBanking
user ID.
(x) Some RD accounts are not linked / not visible in the Agent Portal
Solution: Discontinued / Closed accounts will not be visible in Agent Portal. Ensure that RD account
was linked to correct Agent in Sanchay Post. Inquire the RD account using CRDACM menu to check
the DSA ID linked. If any account is not linked to any agent, user should link that account with correct
DSA ID by using CRDACM menu.
(xiii) Whether the Default fee and Rebate to be added in the cheque?
Solution: In the DOP/Non Dop cheque, Default fee should be added and Rebate to be deducted
along with monthly instalments. Suppose in an account with Rs.200/- denomination, there is a default
of one month. If the customer wants to get rebate, 6 months instalments has to be paid. Already one
default is there. Hence the customer should pay 7 months instalments to get rebate.
200 x 7 = Rs.1400, plus Default fee Rs.2/- less rebate Rs.12
Total cheque amount 1400 + 2 12 = Rs.1390/-
P a g e 19 | 77
(xiv) In case of cheques, can the default fee accepted as cash and monthly instalments as
cheque?
Solution: No. Partial cash and partial cheque not allowed. While posting system will check
for the total amount (Monthly instalment plus Default less Rebate) for that account. If there is
a difference, an error CHEQUE NOT CLEARED will be thrown.
(xv) Process of posting Non DOP cheques
Solution:
(a) It is presumed that the MPKBY agent has prepared the bulk list NDC34245 using Non
DOP option with all required details like BANK NAME, CHEQUE NUMBER ) When an
agent prepares the bulk list with cheque number with 0 as prefix, 0s are truncated while
storing in agent portal.
(b) If the cheques are not handled through outward clearing, the following process should be
handled.
(PLEASE NOTE: This process should not be followed if OUTWARD CLEARING
PROCESS is followed)
Solution:
a. User to invoke CXFER MENU in finacle.
b. Debit SBI (Sundry) account( SOL id followed by 0007 as debit account eg
600002000007)
c. Credit the following account
d. RD Retail / Bulk SOLID0017 (Outward Clearing account)
e. For RD Retail / Bulk the cheque number SHOULD BE ENTERED in the Transaction
Particular field (CXFER) without fail as described below
Procedure
i)
Invoke CXFER , Dr Acct and Cr Account as above and
ii)
Enter the cheque number in the Transaction Particulars field by removing
the word BY TRANSFER
iii)
Cheque number should be of 6 digits
iv)
f.
To ensure that the amount of Bulk list is credited, Invoke HACLINQ and enter the
Outward Clearing Account Number SOLID followed by 17.(0017)
g. Ensure that the Bulk list amount is credited along with the cheque details in the
remarks column.
(xvii) Agent cannot generate bulk list for more than Rs.10,000/- if mode is payment is Cash
Solution: An error will be thrown if agent tries to generate bulk list for more than Rs.10,000/- if the
mode of payment is CASH. For DOP and Non DOP cheques there is not limit. But in a list only 50
accounts can be selected.
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(xxi) At Nagpur City Ho 440002 there comes error while verifying lot.Lots are prepared by
agent on 16/03/2014 in there prepared list default does not shown. Counter PA accept
the lot on counter and send the lot for verification. But at the time of verification the it
shows different types of error that does not exist, default fee is different etc. Due to
which lot not verified.
Solution: Suppose agent prepares bulk list (Cash Mode) on 8th wherein few RD accounts opened
from 1st to 15th dates are available. No default fee will be generated during bulk list generation on 8 th.
Finacle will calculate Default fee when the Agent presents the same bulk list at PO counter after 15 th .
When the operator tries to the post the Bulk list, only those accounts without default fee will get
posted and accounts with default fee will be rejected. Remarks ERROR - DEFAULT FEE/REBATE
CALCULATION INCORRECT will be thrown. New bulk list need to be prepared for those rejected
accounts .
(xxii) How many accounts will be displayed per page in the portal?
Solution:- 10 accounts will be displayed per page. Total number of accounts linked to the agent will
be displayed as 10 of 247 on the right side corner. Only first 500 accounts will be listed in the first
screen. If there are more number of accounts, click on the option Click here to fetch more accounts,
another set of 500 accounts will be displayed and by clicking this option, any number of accounts can
be displayed in the portal
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(xxiii) Can the RD accounts be sorted account number wise enabling easy selection of
account for generation of bulk list
Solution:-When we click on the Account Number column, the RD accounts will get sorted either by
ascending order or by descending order. Agent can select the required RD accounts by browsing
through the pages. Agent can directly move to required page by entering the required page number
and click on Go.
Agents can use any of the below three options for searching
a. Sort the account numbers and select the accounts manually by browsing through the
page
b. Entering the RD account number in the Searcher field. This option can be used to select
only one record.
c. Click on the File icon on the top right corner. Soft copy of the entire list of account will be
displayed. Required RD account can be searched using Find option (Ctrl + F) and thereby
exact page number can be identified and can directly move to the respective page and
select the RD account.(gopi icon)
(xxiv) The Fonts in the portal are very small. Is there any option to increase the size of the
font
There are three Font icons on the top right corner. Click on the icon to increase or decrease the font.
(xxv) Agent portal session ends frequently. Not able to generate even a single bulk list.
Agent Portal session will automatically logout in 30 minutes if remains idle. There will be a message
alerting the user to Continue the session for another 30 minutes. By continuing the session agent
can remain the portal for hours together.
(xxvi) All the Ebanking reference numbers are printed together while taking print out of E
Banking Lists:Click on the Reports Enter the from and to date enter the required eBanking reference number
select the status as Success and click on Search. Only the required eBanking reference number with
Success status will be listed. Select the downloadable format either pdf or .xls and click on OK. RD
Instalment report with the required eBanking reference number can be either saved or printed.
(xxvii) Can an agent pay the default fee alone by cash and monthly instalment by cheque.
No, agent cannot pay the bulk list partially by cash and partially by cheque. Default fee should be
added in the cheque itself. The bulk list will be posted only if the cheque number matches with the
entire amount (monthly instalment along with default fee)
(xxviii) Is it compulsory to change the login password for the agent portal?
Yes. The agent should change the login password once in 180 days.
(xxix) Can the RD accounts linked to agent be paid across the counter?
Agent linked accounts cannot be paid across the counter. An error will be thrown while accepting the
RD deposit across the counter. However if the customer still wants to pay across the counter, the
Counter PA can delink the Agent DSA ID using CRDACM menu and after verification, accept the
monthly deposit. Agent commission will not flow as the account is delinked from agent ID. For this
purpose, depositor has to submit application in manuscript.
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(xxx) Suppose a customer with RD account of Rs.5,000/- denomination want to pay for one
year. How to prepare bulk list (Cash) with Rebate for denomination of Rs.5000/Solution: Prepare two Cash bulk list for two months simultaneously. Each bulk list will have two
months with Rs.10,000/-. These two bulk list needs to be posted. On successful posting of two list
only, Agent should prepare the third list for two months. While preparing the 3 rd list, system will show
rebate as 6th instalment is being paid. Bulk list can be prepared with rebate and this list to be
presented for posting in the counter.
Please do not prepare THREE LIST simultaneously in the above scenario. Only two list to be
prepared and third list to be prepared on successful posting of two lists.
(xxxi) Host not available in Agent Portal on clicking the AGENT ENQUIRE AND UPDATE
SCREEN
Technical issue due to Network/Port access. Check the portal after few hours
(ii) Can the PRSS agent select all the accounts in a single click
Yes. Only those RD accounts without default/Rebate will be available in agent portal for selection.
PRSS agent can use the select all option to select all the RD accounts in single click. By default all
the accounts will be in selected mode. If the PRSS group leader want to remove any account from the
list, deselect the required account.
(iii) Can single cheque used for all the accounts in DOP/Non DOP cheque case
Yes. An option Save and Copy is available to copy the cheque number for all the accounts.
(iv) Whether single eBanking Reference Number will be generated in PRSS bulk list
Sub eBanking reference numbers with maximum of 500 accounts will be generated. In case if there
are 4600 accounts, 10 sub eBanking reference list will be generated. Last eBanking reference number
will contain 100 accounts and balance 9 eBanking reference list will contain 500 accounts .
(vi) Whether posting will happen sub eBanking reference number wise
Yes. Operator to select sub eBanking reference numbers while posting the list.
(vii) Whether the same Bulk PRSS option used for generating list in case of default/rebate
accounts
No. Bulk List creation option cannot be used for accounts with Defaults/Rebate. Regular Agent
Enquire and Update Screen option to be used for Default/Rebate accounts.
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6. Time Deposit
(i) How to handle Death closure of TD product.?
During the death closure of a TD account, the User has to choose the previous completed year of TD
tenure, as the closure value date in the menu HCAACTD. e.g. TD account was opened on 5-3-2010
for 5 years. The customer dies and the legal heir of customer asks for closure on 25-10-2013. Since
TD has run for 3 years, 7 months and 20 days, during closure the user has to choose the completed
year of the tenure as on date of death i.e. 3 years only and enter the closure value date as 5-3-2013.
Once the user goes into the closure details page of the menu HCAACTD, Collect penal flag has to be
chosen as No and in closure exceptions tab, closure reason code has to be selected as DTCLM
(ii) What closure reason code and closure value date is to be selected in normal
closure of TD?
During Normal closure, the user does not need to change the closure value
In the Closure exceptions tab, User has to choose the closure reason code as Normal.
date.
(iii) How to generate separate LOT for 1/2/3 and 5 Years TD?
While generating LOT in HFINRPT, select scheme code as 1 year TD or 2 Year TD or 3 Year TD or 5
Year TD instead of TD Alone.
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P a g e 25 | 77
(vii) NSC and KVP certificates are not getting discharged even after showing proper balance
and status in HACLI menu.
This is mainly due to unverified closure transaction which was already initiated using NSCAC menu
previously. Same has to be cancelled in NSCAC menu before initiating the closure.
(viii) How to do a Trial closure at the time of Premature Closure of NSC/KVP accounts
Menuusing CSCCAAC(NSCAC).
Trial premature closure option for the NSC/KVP accounts is done by executing the menu
CSCCAAC(NSCAC).
The interest applicable on premature closure of NSC/KVP accounts can be seen using the above
referred menu.
Submit should not be clicked as it would lead to actual closure of the account.
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(ix) How to do KVP Premature Closure i.e. closure before the maturity date
KVP Premature Closure i.e. closure before 2 years and 6 months from KVP account open date
(a). In the menu CSCCAAC,
i) The closure value date will be auto populated as BOD. In case of closure due to death, closure
value date should be changed to date of death.
ii) Select the account which needs to be closed prematurely
iii) Input the closure reason code as one of the below:
OBMIN- Order by Ministry of Finance
FORFT - forfeiture of certificates
DTCLM- Death claim (in case of closure due to death)
iv) Mode of repayment allowed will be "Transfer" only and "Cash" mode will not be allowed
In case of NSC issuance the DOP user has to check for stock availability and then open the account
with NC4 or otherwise. Opening of Account when inventory is unavailable
(a). Check the availability of inventory using HISRA report (b). In case the inventory is unavailabe,
procedurally issue NC4a receipt
(c). Invoke the menu for NSC account opening i.e. CSCOAAC
i) Input the NC4A receipt number in the field for "NC4A Receipt Number"
ii) Input all the other mandatory details
(d). On receipt of Stock - Use the HDRP menu to print the certificate by input of account number.
(e). Invoke HFINRPT to generate a report of all NC4 a`s are issued with certificate printing pending
P a g e 27 | 77
(xii) Can the maturity proceeds of bulk discharge be made through cash?
In Bulk discharge, payment through cash is not possible. There is an option to enter the REPAYMENT
ACCOUNT ID. POSB account of the customer if available can be entered in this field. If no repayment
account is entered, maturity proceeds will get credited to Postmaster Cheque Account (0340).
(xiii) When a certificate holders attend CBS Post Office from where Certificates were
purchased for transfer of certificates to another CBS Post Office.
The Counter PA or Supervisor or Postmaster should politely request the Certificate holder that since
CBS has been implemented in the office, where he wants to transfer certificates, there is no need for
transfer of certificates as he/she, on maturity, can take payment from any CBS Post Office after giving
fresh KYC documents.
(xiv) When a Certificate holder attends any CBS Post Office to encash certificates either on
maturity or for premature closure where certificates were purchased from other CBS
Post Office.
The Counter PA should first go to HACLI and see that Certificates are genuine and stand in Finacle.
He/She will verify signatures of the holder(s) on the certificates with that available in Finacle. Once, it
is confirmed from the signatures that holder is genuine, holder should be asked to fill NC-32 and give
fresh ID as well as Address Proof and Mobile number. After proper verification of KYC documents,
Certificates first be transferred IN by using HACXFSOL. Customers new address and mobile number
should be entered through account modification menu and it should be verified by Supervisor. Then
payment should be made by crossed cheque or credit to savings account. Payment should not be
made by cash in any case. If holder wants re-investment, closing proceeds should be transferred to
Re-investment office account (0387) and credit re-invested amount into newly opened
account/certificate. Remaining amount can either be credited to savings account or paid back by
cheque.
If certificates belong to the period of pre-migration, an intimation of discharge should be sent to the
office of issue by service registered post which will make discharge entry in the Purchase Application.
NC-32 and KYC documents should be sent to CPC of the office where payment is being made. CPC
will scan the document and attach the same with CIF.
(xv) When any claimant presents certificates issued by another CBS Office alongwith claim
application form for payment or transfer to claimants name.
In CBS environment, claim form can be submitted at any CBS post office. When such a claim is
presented at any CBS post office, first of all, user has to enter date of death in the CIF and supervisor
has to verify. Then procedure of settlement of deceased claim case has to be followed. After sanction
of claim, if claimant wants payment, procedure mentioned in scenario 2 should be followed. If claimant
wants to transfer of certificates in his/her name, open new CIF in his/her name based on new AOF(if
no CIF is available in his/her name) and attach the existing Certificates (Accounts) with new CIF.
Name of holder can be changed through menu HAALM.
In this case also, If certificates belong to the period of pre-migration, an intimation of discharge or
sanction of claim should be sent to the office of issue by service registered post which will make
discharge entry in the Purchase Application and attach sanction memo.
P a g e 28 | 77
Claim Application Form and KYC documents of claimant and Account Opening Form (AOF) should be
sent to CPC of the office where payment is being made or claim is sanctioned. CPC will scan the
document and attach the same with CIF.
(xvi) A Certificate holder whose certificates stand at CBS post office wants payment of
matured certificates at non CBS Post Office .
When a certificate holder attends non-CBS post office, he/she should be asked to submit application
on plain paper in duplicate requesting payment at non-CBS post office and his/her contact number.
He/she should be asked to submit original certificates duly signed on the back. The certificate holder
should be identified with fresh KYC documents. Postmaster of the post office (Non CBS) will accept
KYC documents on the application for payment under dated signatures and send original certificates
and application for payment duly accepted under his dated signatures attesting holders signature
with designation stamp by service Insured Post to the Postmaster of CBS Post Office from where
certificates were purchased. He will enter details of certificates and holder (including contact number)
in a register to be maintained in manuscript.
When Insured is received at CBS Post Office, Postmaster will open the same and enter details of
certificates and holder (including contact number) in a register to be maintained in manuscript.
(CBS)Postmaster, after satisfying that Postmaster of Post Office (Non CBS) from where insured was
received has attested signatures of holder on the application, will transfer original certificates to the
CBS counter. Further process for discharge of certificates will be followed at the CBS Post Office. A
crossed Postmaster cheque for the maturity amount will be prepared in the name of holder and
handed over to the Postmaster. Entry of the cheque will be made in the same register and cheque will
be sent by service Insured Post to the Postmaster of the Post Office (non CBS) from where
certificates were received. Insured Letter number and receipt should be entered in the register and
receipt will be pasted against the entry.
On receipt of Insured letter at the Post Office(non CBS) from where certificates were sent, Postmaster
will open the Insured Letter, enter Insured Letter number and cheque number as well as date in the
register against the entry which was made at the time of sending the certificates. Certificate holder
should be called over phone to receive the cheque. When certificate holder attends post office,
cheque should be handed over to him under receipt in the register against the relevant entry.
(xvii) Application for transfer of certificates sent for verification by non CBS post office and on
receipt of verification, post office migrated CBS.
The Postmaster will send such requests to the divisional head who will inform the certificate holder
and arrange payment from the nearby non-CBS Post Office.
(xviii) A Certificate holder of CBS Post Office, lost certificates and wants to get duplicate
certificates issued.
In such cases, certificate holder can apply for issue of duplicate certificates only at the CBS post office
from where, certificates were issued. Process of issue of duplicate certificates should be started and
completed by that CBS Post Office only.
(Procedure )
1. Move the inventory of Duplicate Certificates (if available) of same scheme to the user id from
which duplicate certificate is getting printed. Otherwise, fresh certificates will be taken from the
existing inventory.
2. GO to HDUDRP and provide details like account number /cif id for which certificate is getting
printed.
3. HDUDRP will take the current inventory i.e either normal or duplicate certificates which is available
with the user.
4. If certificates are actually printed through printer, the user is able to see DUPLICATE on the
certificates. If certificates are not printed then a Rubber Stamp of Duplicate should be placed on the
certificates where normal certificates are used.
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5. After this, new certificate number will be available under the account number. Use NSCAM
menu to confirm that new certificate numbers are replaced with lost certificates.
6. If the any holder/customer come with old certificates, while closure, system will not those
certificates in the closure menu .
7. Old certificate number will not be reflected in the system and user cant be able to close the
account.
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8. NSS 87
(i) Account Closure
1. Invoke the menu HCACC for collection of TDS amount before invoking the menu HCAAC for
account closure 2. Invoke the menu HCAAC for account closure
i) Specify the Transaction type i.e. Transfer or cash and specify the corresponding Transfer
account id for transfer mode i.e either customer's Savings Account or Postmaster Cheque Account..
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P a g e 32 | 77
Kamini shandilya 2. Lot amount of Rs.2000/- shown in my cash position (HARI2612). Hence 2000/are shown excess in my today cash position of finacle system. Also this lot shows in todays Allahabad
HO Agent Report.
Solution: In HAGTXP menu, Operator should not enter e Banking reference number instead select
the eBanking Reference number from the searcher to avoid wrong entry. Now this is avoided by
making the AGENT DSA ID as mandatory field.
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If NSC 81 and NSC 91 are not linked, the agent will not be displayed in the searcher. It is mandatory
that all NSC products are linked to SAS agents.
(xix) Query from one Post office As per rule the agent can deposit cash in any scheme the
commission will be paid to agent for investment of only Rs.10000/-, but in Finacle the
amount paid more than Rs. 10000/- by cash the commission paid to agent directly to his SB
account which is irregular.
.
Solution: In agent portal an error will be thrown if an agent tries to prepare Bulk list for more than
Rs.10,000/- in cash mode. Suppose if the agent prepares 6 lists with max amount of Rs.10,000/- and
presents at the counter. Operator will be able to post even all the 6 bulk list in a single day.
(xx) Agent ID -DOP.MIG0002231 is not shown in finacle when we want to open an account
of MIS through agent
Agent Type is configured as SAS but only RDIPN (RD) product is linked to this agent. For SAS Agent
type, 20 products to be linked in HDSAMM and for MPBKY, only one product RDIPN to be linked.
P a g e 34 | 77
10. PASSBOOK
(i) Whether there is a provision to handle stock and supply of Passbooks in Finacle?
No, there is no provision for Passbook stock and supply in Finacle. This has to be maintained
manually.
(ii) Name of the office or the customer address being printed wrongly in Passbook
Solution: Check the city code linked to the address of the Post office or the customer address. Then
validate the city code description in the menu HRRCDM. Either the HRRCDM city code in the
customer's address / Post office address has to be changed in the address details or the description
of the particular code has to be changed in HRRCDM menu. For any more help, CEPT Team can be
contacted.HRRCDM access is given to DOP Operations team to maintain the details.
For the proper printing of the passbook, the Passbook Printer needs to be configured as per the below
specified document.
Passbook_printer_s
ettings.zip
(v) An account holder of a CBS post offices wants to get duplicate Passbook issued.
Duplicate Passbook can be issued by any CBS Post Office after following the laid down procedure of
issue of duplicate Passbook.
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11. Signature view issues (i) Issue Reported : Signature is not displayed
Solution: There may be a case that signature is not uploaded in Finacle. In such cases, system will
show the below details:
A discrepancy is added in DBA Plus to check whether the signatures are within 25 KB. All the
signatures which were within 25KB will be migrated. It was noticed that few signatures which were
well within 25KB were also dropped. Now all the signatures which were dropped due to file size have
been migrated.
Any signatures present in Sanchay Post database which is above 25kb size shall be dropped while
migrating in Finacle. After the data upload, as a part of the recon details, Infosys shall provide the
details of signatures dropped during upload. POs need to ensure that when the customer whose
signature is dropped comes to the PO, fresh signature mandate is captured using a new 'account
opening form' and customer's transaction is allowed based on the fresh signature mandate. POs to
ensure that the account opening form is clearly identified by writing 'Signature mandate' on top of first
page of the form . They should also clearly mention the CIF id and account number on the form. The
form shall be sent to CPC for scanning and upload of signature in Finacle.
P a g e 36 | 77
Supervisor to open the Zone and enable the Operator to lodge (enter) the inward
cheques received for clearing.
SUPERVISOR
Invoke menu HMICZ for Zone Open
a)
Select the appropriate zone (MICR OR CTS). As of now only MICR zone should be
opened. CTS Zone should not be selected even the office is linked to a CTS Zone.
b)
Zone Date By default System date
c)
Total Advice -Supervisor should enter the total amount of inward clearance amount. This can
be modified even at a later stage.
d)
Total No. of instruments in Advice Total number of cheques corresponding to the Total
advice to be entered. This also can be modified at a later stage. Click on Submit.
e)
Zone is opened successfully`
(ii) OPERATOR
a)
Invoke menu HICTM to Lodge (Enter) cheques received for Inward clearance
b)
c)
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f)
For both type of rejects i.e. Inward and Outward rejects carving should be NO.
g)
Click on the SVS Signature Verification system icon to view the signature
(iii) Procedure to identify the duplicate cheque/instrument entry and delete the duplicate
cheque entry
Errors will be thrown during EOD if Duplicate cheques are entered.
duplicate entries is as follows:-
(a)
Invoke HICTM and select Delete function.
Note: Delete function can be used to delete the verified as well as unverified instruments
(b)
Click on Accept and the below screen comes up.
(e)
The Selected check box should be ticked for the record which needs to be deleted. For the
other cheques, this check box shouldnt be ticked
(iv) If error Carving could not be done as there are scheme errors is shown, following is
the solution:-.
This error is thrown when wrong account number is lodged (entered) in HICTM menu. This error is
also when the scheme of the SB account is non cheque. Same has to be changed using HACXFRSC
before lodging the instrument.
SUPERVISOR
(v). What to do by the Supervisor:Verify the cheques lodged (entered) using menu HICTM
Click on Accept after verifying the details.
Suspend the Zone HMICZ
(Please Note: No cheques can be lodged (entered) after SUSPEND. Still if any cheques are left out or
high priority cheques to be entered, the same can be done by un-suspending the zone thru menu
UNSUSPEND. Again lodge the cheques thru HICTM, verify and suspend the zone)
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/(e) If any error is found in HPR, supervisor cannot proceed further to POSTING.
(f) If no errors are found, zone status will show as Validation run successful. This can be checked
through menu HMICZ Inquire Zone Status
(g) Go to HMICZ Modify mode- Enter the total number of instruments and total amount. This should
This is mandatory.
Outward
If Single Cheque and Single Account Enter the instrument details in the second part of the
screen
If Single account Multiple cheques Click on Add below the Instrument details option
If multiple account Single cheque Click on Add below the account details
Enter the Instrument Date Cheque Date
Enter the Instrument No Cheque Number
Enter the transaction code as 10
Enter the sort code
- Sort code is of 9 digits. Enter the 4,5,6 th digit
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After receipt of scroll, Rejects if any to be marked. Outward rejects are to be marked in Inward
Clearing Zone. (Process given at Point (vi).)
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HREVPEND(available only for Postmaster). Using these 2 menus, zone can be partially
regularized.
P a g e 41 | 77
Note:- Same procedure will be followed by CBS HO not dealing with clearing house but
attached with another CBS HO dealing with Clearing House.
Copy the .txt file received from Sub Office to the required location.
Browse and upload the file path wherein the cheque lodged txt file is available in the local
system
After verification, both the HO and SO/other HO cheques will be available in the Outward
Clearing Report.
Cheques received from SOs and other HOs will be sent to Clearing House alongwith cheques
lodged at HO (received at HO counter).
On receipt of cheque clearance scroll from Clearing house, HO will regularize the Shadow
Balance.
Amount of cheques received from SOs for RD Deposit of MPKBY Agents and for Opening of
New Accounts/Certificates will be shown as Remittance Received in advance from SO
concerned and intimation will be sent to Sub Offices via E Mail as well as entry in SO Slip.
Amount of subsequent deposit into Savings Accounts, RD and PPF of SOs and HO received
through clearing will be accounted for at HO. In case of Savings Accounts, credit will happen
directly on release of shadow balance and amount will be reflected in LOT as well as
Consolidation. In respect of RD and PPF, HO has to credit the amount of each cheque in
respective account after looking from Pay-In-Slip from HOSOLID0017 office account. This
amount will also appear in HO LOT and consolidation.
For new Accounts/Certificates, HO will open new accounts/certificates and fund these
accounts by debiting HOSLOID0382 office account.
On receipt of intimation from HO, Sub Office or other HO will post the agent lists by debiting
their SOLID0017 office account.
SO or other HO will open new accounts/certificates and fund these accounts by debiting their
SOLID0382 office account.
SO and other HOs will account for this amount as Remittance to HO or Clearing House HO
against intimation of clearing received.
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In case after the cheques are lodged and while viewing the cheques lodged report, a message
No records present for the given criteria is available in cheque lodged report.
It is advisable, to use searcher for typing SORT CODE, as HOMSO doesnt validate for the
availability of SORT CODES in the database unlike ZONE. If any SORT CODES are not
available in the database uploading will fail at ZONE level.
(xviii) What to do when Posting of Inward Clearing Zone not going through.
Ans.- This issue was noticed in one of CBS post office because of the below issues .
Solution:- User failed to see from validation report in HPR that 'Total Amt. in Advice' and 'Total No. of
Instr. In Advice' in HMICZ menu was not entered hence the posting of the zone was not going
through.
(xix) Point to be remember:Once the zone is opened in HMICZ, the instruments are lodged in HICTM menu. Once the
instruments are all lodged and verified successfully, before suspending the zone in HMICZ, the 'Total
Amt. in Advice' and 'Total No. of Instr. In Advice' should be entered and then the zone should be
suspended.
(xx) Duplicate, Postdated instruments are getting lodged in Inward clearing zone and
postings are initiated.
For this, workaround has already been circulated by Directorate. To avoid this scenario,
Validation run report should be compulsorily checked in HPR. Only when there are no
discrepancies in that report, postings should be initiated. Even amount and instrument statistics
should be updated properly before initiating postings. After posting is initiated statistics cannot
be modified.
(xxi) Outward reject instruments are not getting lodged in inward zone.
This is because in outward clearing zone, balance is not released to shadow balance. Only after
outward zone balance is released to shadow balance, outward rejection instruments can be lodged in
inward zone.
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b.
The details of the cheque and the account number have to be keyed in using the Lodge
option.
c.
d.
e.
f.
If the cheque is cleared - intimation coming from outstation location - the Realize function
needs to be invoked in HIRM menu and submitted.
g.
If the cheque is dishonoured - the dishonour function to be invoked and submitted in HIRM
menu option.
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(ii) A/c Opening date (Branch Office date):While opening of account, Value date should be transaction date at Branch Office. Other procedure
for opening of account will be same as prescribed for account opening at SO/HO. Only difference is
that value date for opening of account should be BO Date and while funding the account, BO
Settlement Account (0339) is to be debited. Savings Account is to be funded after opening of account
and RD or TD Account is to be funded while opening the account.
P a g e 45 | 77
Enter the BO Name in the Transfer Particulars column by removing the word BY
TRANSFER
Click on Post
System will generate Transaction ID on posting the same. PA should note down TRAN ID number on
SB7 in red ink (example:- TRAN ID SB-34567) and will hand over the same to Supervisor who should
verify the transaction by using same menu. Only after verification, the transaction will appear in LOT
and Consolidation.
When SB7A alongwith Passbook is received from BO, User will Invoke the menu
HACACCR
Enter the details in field Report To as PM
Select INR in CCY field
Enter the BO SB account number in the From A/c ID
Enter the same BO SB account number in the To A/c ID
Click on Submit
A message Batch program successfully lodged is displayed
A report Accrual Interest report is available in the queue . Go to HPR and select the
report to print.
Click on the Print screen for viewing the Interest accrual report
The total amount accrued as interest till date is displayed at the end of the report.
Interest amount shown in the report should be added to the balance in the account and
noted On WARRANT OF PAYMENT of SB7A. This should be sent to Branch Office for
closure of SB account with direction that this is valid up to last working day of the
month. Other procedure for sending sanction to BO should be followed.
On receipt of SB7A from BO after closure, invoke the menu HCAAC for account
closure.
Select the function CLOSE
Enter the BO SB account number to close
Click on the check box Transfer in Balance field
Enter the BO Settlement account in the Transfer A/c ID field
Click on Go
The balance amount in the account will be displayed in the A/c Information tab
Click on the Closure tab to select the reason code and click on Submit
On clicking Submit, total amount along with interest will be displayed. BO SB account
will be closed and amount adjusted in BRANCH SETTLEMENT ACCOUNT.
Transaction ID generated should be noted on SB7A and submitted to Supervisor for
verification. After verification, transaction will appear in LOT and consolidation.
P a g e 46 | 77
On receipt of Pay-In-Slip from BO, PA of Account office should follow the following process:Invoke CRDP menu.
ii) Select the Function Add
ii) Select the Transaction Type T/BI-Transfer Bank Induced
Enter the RD account Number
Enter the amount of Deposit
Enter the BO date in the Value Date column
Mode of Payment - Click on the Transfer Radio button
Enter the BRANCH SETTLEMENT ACCOUNT (SOLID0339)
Click on Submit
System will generate Transaction ID on posting the same. PA should note down TRAN ID number on
Pay-In-Slip in red ink (example:- TRAN ID RD-34567) and will hand over the same to Supervisor who
should verify the transaction by using same menu. Only after verification, the transaction will appear in
LOT and Consolidation.
Click on Submit
Transaction ID will be generated and PA should note that Tran ID on SB7A and hand over to
Supervisor for verification. Supervisor should verify transaction using same menu and option Verify.
Once, transaction is verified by Supervisor, transaction will appear in LOT and consolidation.
(xiv) B.O Interest Payment of 2,3 & 5 Years TD accounts at Account Office
When SB7 is received from BO for sanction of interest, PA at Account Office (SO/HO). First Invoke the
menu HTDTRAN or HIOT to check the interest accrued for the said TD account. Following procedure
should be followed:Enter the SOL ID
Select the scheme type as None
P a g e 47 | 77
The interest accrued can be viewed in the HPR report. The interest accrued should be written in the
Payment Warrant (SB7) and after signature of Supervisor, send back SB-7 to BO concerned after
following the laid down procedure for sending sanction to BO. On receipt of TD SB7 after payment
from BO, the following procedure has to be followed by PA for entering the Interest paid on TD
account in case of 2/3/5 TD through HTM
Click on Submit. Interest paid with respect to BO TD account in case of TD 2/3/5 is completed.
Enter the BRANCH SETTLEMENT ACCOUNT (SOLD ID 0339) in the Repayment A/c ID field
P a g e 48 | 77
Click on Submit. BO TD account closed at Branch Office is closed at Account Office. Transaction ID
Generated by the system has to be noted on the SB7A and handed over to Supervisor for verification.
After verification, transaction would appear in LOT and Consolidation.
P a g e 49 | 77
(ii) How to handle cheques sent for collection before migration but clearance received after
migration. WORKAROUND FOR CHEQUES SENT FOR COLLECTION DURING
MIGRATION (ie) Cheques sent in Sanchay Post and realized Post Migration
Introduction
(a) Few cheques might have been sent for clearance during migration. (ie) Cheques might have
been sent for clearance in Sanchay Post and intimation of clearance not received(received
after go live)
(b) These cheques may pertain to MIS/RD/TD/SCSS/PPF/NSC account opening, RD/SB/PPF
subsequent deposits, RD Agent Bulk list.
(c) Due to introduction of new default fee structure, RD accounts opened from 1 st to 15th may get
failed if the cheques are not cleared before 15th . Similarly RD accounts opened from 16st till
last day of the month may get failed if the cheque is not cleared before the last working date
of the month.
(d) Below mentioned workaround should be followed till such time the outward cheques are
processed through Outward Clearing Zone (HMCLZOH).
Please Note: This workaround to be used ONLY until the cheques are processed through
OUTWARD CLEARING ZONE
User to invoke CXFER MENU in finacle.
Debit SBI (Sundry) account( SOL id followed by 0007 as debit account eg 600002000007)
Credit account to vary according to the schemes listed below (0382 Accounts Opened by cheque
account)
a. SB Respective account number (Subsequent deposit)
b. MIS SOLID0382 For New Account
c. NSC - SOLID0382 For New Account
d. PPF SOLID0382 For New Account
e. TD SOLID0382 - For New account
f. SCSS -SOLID0382 For New account
g. RD SOLID0382 For New Account
h. RD Retail / Bulk SOLID0017 (Outward Clearing account) Subsequent deposit
i. For RD Retail / Bulk the cheque number SHOULD BE ENTERED in the Transaction
Particular field (CXFER) without fail as described below
a. Invoke CXFER , Dr Acct and Cr Account as above and
b. Enter the cheque number in the Transaction Particulars field by removing the word BY
TRANSFER
c. Cheque number should be of 6 digits
d. If the cheque number is 00234, 0(ZERO) in the prefix of the cheque number should be
omitted and enter as 2345 (i.e. 2345)
P a g e 50 | 77
(iii)
(v) What to do when user wants to inquire about Finacle menus / Work flow / Procedure /
Assistance etc
Ans.:- In case of any enquiries regarding Finacle menus / Work flow / Procedure / Assistance etc
CBS offices should contact the Circle Level Team located at the CPC. If it is not solved at Circle level,
SPOC/any member of Circle team, may send mails to cbs-cept@indiapost.gov.in Ph: 044 28543481
(vi) How to send information about Circle CBS Monitoring Team to be stationed at CPC to
CEPT Team and Directorate.
Ans:- Information in the table below should be sent to cbs-cept@indiapost.gov.in.,
sakthiveluvm@indiapost.gov.in
and
directorcbs-del@indiapost.gov.in
with
copy
to
kawaljitsingh@indiapost.gov.in and all the CBS offices of your Circle.
Circle Name :
Circle level team email ID :
Sl
No
Name
(vii) .- What is the email ID of FSI Help Desk and its Toll Free contact number? What is
escalation method if no response is received?
FSI HELP DESK - Infosys :
P a g e 51 | 77
(xii). Transfer of accounts from one CBS Post Office to another CBS Office.
Use HACXFSOL menu for transfer of account from one CBS Post Office to another CBS Post Office.
In menu HACXFSOL, account number should be entered mandatorily. If it is not done, all accounts of
a scheme will be transferred. Therefore, extra care must be taken before invoking that menu for
transfer of individual accounts.
(xiii). Claim closures of TDA products are deducting discount even after updating CIF
When claim closure is initiated, proper reason code, death claim should be given and penal flag
should be changed as N. Otherwise discount will be deducted from principle amount.
P a g e 52 | 77
The below page appears with the details of the users computer on the left panel and a section to
enter the user details on the right panel.
The fields which are marked with an asterisk (*) are mandatory.
P a g e 53 | 77
The city of the user can be chosen from the dropdown provided
On selection of a city, all the pin codes under the city are shown in the Pin Code dropdown
On selection of a pin code, all the post offices under the pin code are shown in the Post Office
Name dropdown with the first one selected
P a g e 54 | 77
On entering all the mandatory fields and a valid 10 digit contact number , the submit button has
to be clicked
On successful submission of the page with the user computer details and the user details, the
confirmation page appears
P a g e 55 | 77
(xxii) Desktop Setting ( Browser setting, Security settings, JRE version etc.)
For the Finacle CBS application, the configuration details are specified in the below attached zip file.
Finacle Desktop
setting version1 1.zip
P a g e 56 | 77
Enter PM in Report To field. Select the transaction sub type as Transfer Bank Induced.
Select Trial for Action. Select On Successful Upload for Rename File after Upload option.
Select Local File Path and click on Submit button (or Press F10).
Next screen with Browse button will be displayed; select the text file generated using
TTUM.exe and click on Go button (or Press F4).
A message Batch program successfully initiated will be displayed.
Go to HPR to see the success / failure report.
If failure report is generated, the errors such as invalid account number, should be corrected
in the excel file and the excel file is to be converted into finacle format using TTUM.exe.
After success report is generated, you have to proceed with the following steps.
Invoke HTTUM menu in System Admin login.
Enter PM in Report To field.
Select the transaction sub type as Transfer Bank Induced.
Select POST for Action.
Select On Successful Upload for Rename File after Upload option.
Select Local File Path and click on Submit button (or Press F10).
Next screen with Browse button will be displayed; select the correct text file generated using
TTUM.exe and click on Go button (or Press F4).
A message Batch program successfully initiated will be displayed.
Go to HPR to see the success / failure report.
In the report, the transaction id will be displayed (here S19873). Note down the transaction id.
Check whether the Salary account (SOLID0409) / Pension account (SOLID0408) is debited
for the entire amount and also check the individual credit of salary for each account.
Salary and Pension account will always be in Credit (-ve) to that extent of salary and pension
payment made.
P a g e 57 | 77
The Dr should be equivalent to the salary or pension credited for the month. It is the duty and
responsibility of the Supervisor to ensure that the amount debited from Salary and Pension
account is equivalent to the credits made in respective salary and pension accounts.
HTTUM report available in HFINRPT is to be used for taking print out of the transactions
created through TTUM upload.
Account Holder should be contacted and requested to provide name of any nearby non CBS Post
Office for opening of account. On getting such information, account will be opened on transfer in that
office.
An account holder applies for transfer of account to any other HO or SO at CBS or Non
CBS Post Office.
Postmaster or Sub Postmaster of SO/HO where transfer of account is applied will go to DMCC
Chennai website to see list of CBS Post Offices and confirm that post office to which transfer is
applied is not a CBS Post Office. If SO is completely manual and unable to see the list, it will be the
duty of HO that before issue of AT, list should be consulted and if that post office is already in the list
of CBS Post Offices, AT should not be issued. Account holder should be contacted and asked to
submit name of any nearby non CBS post office.
P a g e 58 | 77
Office
Account
for Process
to
be
P a g e 59 | 77
Account
Descriptio
n
Vault
Account
0405
For
entering
transfer of cash
received
or
returned
to
Treasurer
by
each
teller(counter)
BO
Settlement
Account
0339
For
entering
transactions
received
from
Bos duly entered
in
BO
Daily
Account.
At
present this is a
common
account for all
Bos
and
all
schemes.
In
One
Supervisor/SPM
should take print out
of the ledger copy of
this
account
by
invoking HACLPOA and
tally all the credit and
debit entries with the
BO Summery on daily
basis.
P a g e 60 | 77
future, on the
day of go live,
separate office
account number
for each BO and
each scheme i.e
SB, RD and TD
will be intimated
to the post office
having BOs and
user
has
to
select
the
relevant
BO
office
account
while posting BO
transaction.
Detailed process
of BOs will be
circulated
separately.
Post
Masters
cheque
account
0340
For
credit
of
maturity
Value+Interest
or
premature
value+Interest
to
be
paid
through
Postmaster
Cheque(to
be
selected as repayments
account
when
payment is to be
made
by
Postmaster
Cheque
to
customers)
One
Supervisor/SPM
should take print out
of the ledger copy of
this
account
by
invoking HACLPOA and
tally all the credit
entries
with
the
Postmaster
Cheques
issued
against
the
maturity
on
daily
basis.
P a g e 61 | 77
Money Order
transfer
Account
0385
Deposit
Reinvestmen
t Account
RD DEFAULT
FEE Account
Clearing,
while
opening accounts,
amount
to
be
debited/withdraw
n
from
this
account
and
credited/deposite
d
in
the
concerned
account
of
customer.
Any
amount
received/to
be
paid by SBMO/MO
is
to
be
debited/withdraw
n
or
credited/deposite
d
from
this
account.
In case, depositor
wants
reinvestment from
one
scheme's
maturity value to
another scheme,
total
maturity
value+interest
should
be
credited/deposite
d
under
this
account and then
amount
to
be
invested
should
be
debited/withdraw
n
from
this
account
and
credited/deposite
d
in
the
concerned
new
account.
Remaining
amount can be
paid by cash from
this account to
the customer.
One
Supervisor/SPM
should take print out of
the ledger copy of this
office
account
by
invoking HACLPOA and
cross verify all debits
and
credits
with
corresponding
reinvestment entries in
the LOTs on daily basis.
Supervisor has to ensure
that balance at the end
of each day in this
account is Zero i.e
against all the credits
entered
for
reinvestment,
amount
should be debited from
this
account
and
concerned accounts are
credited or remaining
amount is paid.
0387
0384
P a g e 62 | 77
collected
refunded.
PPF
Transit
Account
0322
To be used for
credit/debit
the
amount
received/paid
from/to Bank on
account
of
transfer in/out of
PPF Account and
then debit/credit
this account and
credit/debit
customer
PPF
Account.
SCSS Transit
Account
0437
To be used for
credit/debit
the
amount
received/paid
from/to Bank or
Non
CBS
Post
Office on account
of transfer in/out
of SCSS Account
and
then
debit/credit
this
account
and
credit/debit
customer
SCSS
Account.
Sundry Deposit
SCSS - Interest
payments
It is a pointing account
and
while
paying
interest, counter PA and
Supervisor has to ensure
that
SCSS
Account
number is entered in the
Reference number field.
For
paying Otherwise
transaction
quarterly interest will not be reflected in
in case of SCSS
LOT.
SUNDRY
DEPOSIT
Interest
payment
0338
0335
TD
P a g e 63 | 77
SUNDRY
DEPOSIT
Interest
payment
MIS
0337
It is a pointing account
and
while
paying
interest, counter PA and
Supervisor has to ensure
that
MIS
Account
number is entered in the
Reference number field.
For
paying Otherwise
transaction
monthly interest will not be reflected in
in case of MIS
LOT.
Clearing Cr..
A/C.
Outward
Clearing
Account
0017
For
lodging
of
cheques
presented
by
MPKBY
Agents
with
LOT
and
subsequent
deposit in RD and
PPF at Counter.
Clearing Dr.
A/c. Inward
Clearing
0101
ECS Suspense
Account
Outward Credit
ECS Settlement
Account
Outstation
Cheque
0098
For
credit
of
MIS/SCSS interest
on due date and
debit on the day
of clearance.
0096
0110
P a g e 64 | 77
Clearing
advice amount
Pension Upload
Account (Dr.)
0408
0409
Salary Upload
Account (Dr.)
DBT
Upload
Account (Dr.)
0410
For
credit
Salary
For
credit
of
NREGA,
Old
Age/Disabled/Wid
ow Pension and
other
Govt.
benefits.
For
crediting
Government
Benefits
under DBT in multiple
accounts, this account is
to be debited. One
Supervisor or SPM has to
take print out of Ledger
Copy of this account at
the end of the day and
tally the total amount
debited with the DBT
amount credit shown in
HO Summery or SO
Daily Account.
0138
Amount
procedure
for
P a g e 65 | 77
YOJNA (MSY)
principal
For Payment of
principal
0139
FD 5 YEARS
payment of principal
amount
of
discontinued schemes
to be followed is :
For Payment of
principal
0140
For Payment of
principal
0141
For Payment of
principal
0142
For Payment of
principal
0143
For Payment of
principal
0144
COMPULSORY
Invoke HTM in counter
DEPOSIT SCHEME PA
login.
1963
Select the relevant office
account
as
debit
5 YEARS CTD
account and enter the
old registration number
or old account number
10 YEARS CTD
in Ref. No. column in the
main
screen.
15 YEARS CTD
Select 'A - Additional
INDIRA
VIKAS Part Transaction Details'.
Click
on
'GO'.
PATRAS
For Payment of
principal
0145
NATIONAL
DEVELOPMENT
BONDS
For Payment of
principal
0146
10 YEARS SSC
0147
NATIONAL
DEFENCE
CERTIFICATE 12Y
0148
10
YEARS
DEFENCE
DEPOSIT
CERTIFICATES.
For Payment of
principal
For Payment of
principal
For Payment of
principal
0149
For Payment of
principal
0150
For Payment of
principal
0151
For Payment of
principal
0152
In
'Transaction
Maintenance
Minor
Subsidiaries
Details'
screen,
don't
enter
anything in start amt.
field and end amt. field.
In Ref. No. enter the old
registration number or
old account number.
In Filter, select 'U Unresponded' and click
on 'GO'. Then, the
details will be displayed.
Enter the amount and
click on Accept.
NATIONAL
SAVINGS ANNUITY Supervisor has to verify
CERTIFICATES
this
transaction
and
Discharge Journal has to
12
YEARS be prepared manually.
NATIONAL
PLAN
SAVINGS
Amount paid can be
CERTIFICA
verified
from
Office
Account
LOT
or
10
YEARS Discontinued
Scheme
NATIONAL
PLAN LOT.
SAVINGS
CERTIFICA
Amount is either to be
paid
by
Postmaster
12
YEARS Cheque or Credit into
NATIONAL
savings
account.
No
SAVINGS
P a g e 66 | 77
CERTIFICATES
0153
7
YEARS
NATIONAL
SAVINGS
CERTIFICATE
For Payment of
principal
0154
5 YEAR NATIONAL
SAVINGS
CERTIFICATES
For Payment of
principal
0155
For Payment of
principal
0156
NSC II-ISSUE
For Payment of
principal
0157
NSC ( III-ISSUE)
For Payment of
principal
0158
NSC ( IV-ISSUE)
For Payment of
principal
For Payment of
principal
0159
NSC ( V-ISSUE)
For Payment of
principal
0160
NSC (VI-ISSUE)
For Payment of
principal
0161
NSC (VII-ISSUE)
For Payment of
principal
0162
10 YEARS NSC
ISSUE
For Payment of
principal
0163
Enter
Postmaster
Cheque account 0340
(for issuing Postmaster
I cheque).
Office Accounts to be used for Payment of Interest (if any) to be calculated manually.
For Payment of
Interest
0411
For Payment of
Interest
0412
For Payment of
Interest
0413
For Payment of
Interest
0414
For Payment of
Interest
0415
INTEREST
ON10 The
procedure
for
YEARS CTD
payment of principal
amount
of
INTEREST
ON15 discontinued schemes
YEARS CTD
to be followed is :
INTEREST ON FD 5
Calculate
Interest
YEARS
amount
manually
INTEREST ON 10 Invoke HTM in counter
YEARS SSC
PA
login.
INTEREST
NATIONAL
DEFENCE
P a g e 67 | 77
CERTIFICATE
For Payment of
Interest
0416
For Payment of
Interest
0417
For Payment of
Interest
0418
For Payment of
Interest
0419
For Payment of
Interest
0420
For Payment of
Interest
0421
For Payment of
Interest
0422
For Payment of
Interest
0423
For Payment of
Interest
0424
For Payment of
Interest
0425
For Payment of
Interest
0426
For Payment of
Interest
0427
For Payment of
Interest
0428
P a g e 68 | 77
II-ISSUE
For Payment of
Interest
0429
INTEREST ON NSC
( III-ISSUE)
For Payment of
Interest
0430
INTEREST ON NSC
( IV-ISSUE)
For Payment of
Interest
0431
INTEREST ON NSC
( V-ISSUE)
For Payment of
Interest
0432
INTEREST ON NSC
(VI-ISSUE)
For Payment of
Interest
0433
INTEREST ON NSC
(VII-ISSUE)
0434
INTEREST ON 10
YEARS NSC
I
ISSUE
For Payment of
Interest
0435
INTEREST ON 5
YEAR PO CASH
CERTIFICATES
For Payment of
Interest
0436
INTEREST ON
YEARS CTD
For Payment of
Interest
5
ADD and then
Credit option.
select
P a g e 69 | 77
HSVALRPT report can be invoked to view the blocking validation for each sol.
P a g e 70 | 77
In Finacle, each Departmental Post Office is called as Service Outlet (SOL) and allotted a ID which is
called as SOL ID.
Combinations of different SOLs in Finacle is called SOL Set and separate SOL Set ID is allotted for each
type of sets.
Each Branch Post office will be allotted a separate Code during migration which needs to be selected at
the time of doing BO transactions from account opening screen.
In Finacle, account no. is called as Account ID. Account number will be generated by the Finacle CBS
application randomly and will be in 10 digits.
From the Account ID, you cannot identify the scheme as it has no such indication.
Every Transaction will be given a Transaction ID in Finacle CBS and Counter PA has to write Transaction
ID on the voucher.
Supervisor has to ensure while verifying that Tran-ID is written on the voucher.
From the Tran-ID, anyone one can see the details of the transaction.
All Counter Pas are called as Tellers and each Teller is allotted Teller Cash Account.
Cash taken from Treasurer is to be first entered in Tellers cash account and main Vault account of the
Supervisor by each Counter PA(Teller).
Supervisor will verify these entries in the Finacle CBS Application. Only after this, a cash transaction can
be done by Counter PA.
All cash receipts and payments done at the counter are entered into Teller Cash Account automatically.
Each Counter PA(Teller) has to tally his cash at the close of the counter with his Teller Cash Account.
After tallying cash, all Counter PAs will return cash through Finacle Teller Cash Account to Supervisors
Vault who in turn will verify these entries.
Physical cash will continue to be taken by Counter Pas from Treasurer and Counter Pas will also
continue to return physical cash to Treasurer.
Supervisor has to ensure at the day end that Teller Cash Account of each Teller (Counter PA) is Zero.
In Finacle, for every depositor, CIF has to be created. CIF Number will be in 9 digits generated by the
system.
Before creation of CIF, a de-dupe check has to carried out for checking as to whether the customer is
P a g e 71 | 77
At the time of migration, new CIF will be created for each depositor or guardian.
CNAC is the menu in Finacle CBS to look the CIF and new account number generated against old
account number during migration. Invoke the menu CNAC In the Old account number field - enter the
soldid,Scheme and old account number. For eg: MISaccount No. 1642 of TNagar SOL is to be entered
as
60001700MIS1642
and click on Submit.
CIF, New Account Number and Scheme for the above mentioned old account number will be displayed.
Counter PA has to write new CIF and Account number in the Passbook of old customers as and when it
is presented for transaction.
All accounts of a customer will be attached with the CIF in Finacle CBS.
By entering CIF no,, detail of all investments of the customer can be seen by invoking menu HCRV.
On implementation of Finacle CBS application, while opening new accounts by using new Account
Opening Form (AOF), additional signatures of depositor(s) to be taken on perforated slip for Savings
Account Holders who are able to sign.
This signature slip needs to be pasted on the SS Book for reference at the time of withdrawal till scanned
image of signatures are uploaded into Finacle by Circle Processing Centre (CPC).
When there is no last name for a customer, first name should be entered as last name.
Since entering of Date of Birth is mandatory in Finacle CBS, it treats all depositors of age below 18 years
as minor.
When Minor attains majority, it stops transactions and allow transactions only when status of account is
changed from minor to normal.
Counter PA has to take fresh Account Opening Form with fresh KYC of the depositors after attaining age
of 18 years and change status of account from minor to normal.
P a g e 72 | 77
separately, But while account opening, if nomination details are entered once, the same will get
replicated to all 25 accounts.
Finacle CBS has no such validation for minimum deposit. Counter PA and Supervisor has to ensure that
no deposit and withdrawal of less than Rs.5/- is accepted from depositor.
Process of inventory of certificates and cheque books is different in Finacle CBS application.
In Finacle CBS application, CIF is to be created for all new depositors.
Before creation of new CIF, a de-dupe check has to be made for checking about the existence of the
customer.
New CIF is to be created for the new customer whose name is going to be added or in whose name
NSCs are going to be transferred.
New CIF is to be attached with the existing accounts created against each certificate. This is required to
be done for each certificate transferred.
On the physical certificate, name of old customer has to be rounded and name of new customer to be
added under dated signatures of Supervisor.
In case of single to joint, name of new customer is to be added on the existing certificate.
Transfer of certificate from one person to another is to be done only once from date of issue to date of
discharge.
In Finacle CBS application, issue of certificate from stock is linked to the printing of certificate.
Even if printer is not working or not available, Counter PA has to invoke the menu of printing a certificate
to issue certificate.
Mere issuing a certificate would not reduce the certificate balance. Only after using print command is
executed (HDRP), the certificate balance from stock is reduced. Before handing over certificates
to holder, ensure that certificates are attached with the account number/Registration number.
In Finacle CBS System, in such cases, receipt from NC4(a) has to be issued to the customer and it
should be ensured that only those denominations should be selected while opening account which can
be made available in the near future on receipt of stock as denomination once selected cannot be
changed later.
An account is opened against each certificate in Finacle CBS and Counter PA has to enter the NC4(a)
P a g e 73 | 77
Once, certificates of same denomination are received in stock, the Counter PA has to print certificates
against account created under NC4(a).
Even if the printer is not ready or not working, the Counter PA has to give print command in Finacle so
that Certificates will be attached against the accounts opened.
Certificates can be filled by Hand also. Any user or visiting officer or inspecting officer or even, DAP
officer, Divisional Office, Regional Office or Circle Office can watch the pending NC4(a)s issued by any
post office against which certificates are not issued through a report.
Finacle CBS does not have the facility to accept deposit in bulk and post the transactions later with back
date.
Posting has to be done on the day of receipt.
Therefore, after Migration to CBS, RD Bulk Lists are to be accepted only through Agent Portal.
In Finacle CBS Application, there is no provision to accept accounts linked to MPKBY/PRSG
Agents/Leaders at counter.
For bulk acceptance of RD deposits from MPKBY Agents/PRSG Leaders, an Agent Portal has been
developed which can be accessed through DOP website using internet.
Any RD account during opening or after opening can be attached with any MPKBY Agent/PRSG
Leaders.
Once account is attached to the agent, deposit cannot be accepted at the counter in that account unless
depositor gives in writing to cancel the attachment with agent.
During migration, all accounts already attached with a particular agent in Sanchay Post will be attached
with the same agent in Finacle CBS application.
All MPKBY agents will be issued Login ID and Password to operate Agent Portal.
When agent logs in to Agent Portal, all live RD accounts attached with the agent will be visible to the
agent.
Agent can select the installment month. Default fee/ rebate will be calculated by the system.
Agent can select three different modes of deposits i.e cash, by POSB Cheque and by any other Bank
Cheque.
When agent selects cash as mode of deposit, system will stop entries, once limit of Rs.10,000/- is
reached.
System will generate one reference number against each List.
Agent can print the LIST by using any printer.
When agent comes to the post office with printed List(s) with either cash/POSB Cheque/other Bank
Cheques having reference numbers against each list.
Counter PA will enter the reference number printed on the List and will be able to see the List(s)
presented.
Counter PA will compare all the entries in the printed List with that in the Finacle CBS and see that there
is no change in the default fee or rebate on the day of presentation and accept the List after counting
cash or POSB Cheques.
CBS System will once again validate all the entries in the Finacle Core Banking Solution application and
accept the deposits.
If any deposit is rejected, Counter PA can print the revised LIST and return the excess money to agent.
Counter PA will post the eBanking reference ID and then Supervisor has to verify the posting.
Only, after Supervisor verifies the posting the list amount would be reflected in the LOT(Report No. 5 Agent listwise consolidation report).
Agent commission will be automatically credited into Agents savings account after deducting the TDS.
In case of other Bank cheques, Counter PA will not post the entries.
Cheque will first be sent for clearance after lodging them into Office Account called, Outward clearing
account 0017
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Once credit comes into this office account, the LIST is to be posted and system will debit that Office
Account.
All entries of all agent Lists will then be printed in the Counter LOT after verification by Supervisor.
In case, any agent finds it difficult to operate Agent Portal and brings either printed or handmade copy of
List, Counter PA can enter as Super User into Agent Portal and make entries on behalf of that agent.
After List is printed on behalf of agent, the rest is the same procedure.
There is no provision to keep the posting of RD agent list pending in Finacle CBS.
Finacle CBS application does not support maintenance of stock and supply of Passbooks.
After Migration to CBS, Passbook stock and supply is to be maintained manually.
On implementation of Finacle CBS application, a document scanning and storage system called ECMS
is also being implemented.
On opening of account, the Counter PA has to take additional signatures on the perforated slip of new
Account Opening Form (AOF) and paste the same in SS Book after tearing from AOF.
AOF along with KYC documents will be sent to CPC on daily basis where KYC documents will be once
again matched with AOF and on acceptance, AOF and KYC documents will be scanned in ECMS and
uploaded into Finacle Core.
The scanned images will be available in both ECMS and Finacle CBS and any CBS post office will be
able to see these documents.
Photo and signature will be separately stored for ready reference in all Finacle withdrawal and closure
screens and can be accessed using the SVS icon provided.
Physical documents will be sent back to concerned Post Office by CPC.
Any rejected AOF will also be returned to Post Office with KYC document mentioning the reason for
rejection.
Post Office will get the rectification done and resubmit the documents with AOF to CPC for further
process.
In Finacle CBS application, the account can be transferred to any CBS post office only.
Similarly, non CBS post office can transfer account/certificate to Non CBS post Office only.
In Finacle CBS Application, there is no need to generate any AT or Transfer General or do the pairing.
Only, the post office, after satisfying the genuineness of depositor, has to change the home SOL (post
Office) of the account and account will be transferred instantly.
A report can be generated showing accounts transferred from one SOL to another in all CBS post offices.
Certificates issued from non CBS Post Offices cannot be discharged at CBS Post Offices.
Certificates issued from CBS post offices can be discharged at any CBS post office by changing the
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In Finacle CBS application, except in Savings Accounts, Cheques cannot be lodged/entered against
relevant account numbers.
(xvii) Cheque Clearing
Finacle has a full fledged Cheque Clearing Module. Full fledged Cheque Clearance Module of Finacle
CBS will be implemented when one HO and its all SOs are migrated to CBS and Core System Integrator
(CSI) is implemented.
Cheque are to be lodged against an Office Account created as Account opened through Cheque(0382)
for new account opening and Outward Clearing account(0017) for subsequent deposit of PPF and RD.
The procedure for handling cheque clearance in Finacle CBS is totally different from Sanchay Post.
Till CSI, comes, the present cheque clearance will be handled by the Treasurer in the same way as
these are handled today.
Treasurer will be handed over two lists, i.e one of Sanchay Post and another of Finacle CBS.
Posting of inward cheques lodged in Finacle will be done in Finacle CBS at HPO level itself and there will
be no need to send any intimation to SO for posting.
In case of new accounts, SO can see the credit happen in Office Account of SO and can open and
fund/make deposit in account from the office account putting date of credit as value date.
Once CSI comes, the clearing house activities will be handled by Treasurer by using Finacle CBS
cheque clearing module.
In Finacle, Cheques of other Banks cannot be lodged against the scheme or account number.
The cheques are to be lodged in Office Account and once credit is received, the account can be
funded/deposited by debiting/withdrawing amount from that Office Account.
While opening new accounts after getting credit information in Office Account, the Counter PA has to
enter the cheque details in Remarks field of Finacle screen so that Cheque number can be
captured/entered and shown in the remarks column of LOT.
The cheque detail field in account opening screen is for entering POSB Cheque details only.
After opening or during opening of account, amount of deposit can be credited by debiting the office
account.
Other Bank Cheque details will not be automatically captured by the system from office account during
account opening. However, POSB Cheque detail can be entered in while account opening only in case of
RD and NSC.
In Finacle, as stated above, other bank cheques cannot be directly lodged/credited against
relevant RD or PPF accounts.
Cheques have to be lodged against designated Office Account and after getting clearance
information, each and every deposit is to be made in the relevant RD and PPF account by
debiting that identified office account.
In Finacle CBS application, different processes are to be followed for different death claim cases.
CIF of the deceased has to be suspended and date of death is to be entered in CIF.
In case, nominee or legal heir wants to continue account, his/her CIF has to be created and existing
account has to be attached with new CIF.
All the nominees or legal heirs have to come together to claim amount as there is no provision to keep
the amount in the account for the nominee or legal heir who does not claim along with other one.
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In Finacle, there is no concept of Half Withdrawal. Instead, a separate Loan Account is opened in RD
for Half Withdrawal.
Loan account is also having separate number with 1 suffixed to the original account number.
Amount of Loan/Half W/D is not reduced from balance and instead, a lien is marked for that amount so
that at the time of PMC, this amount is not paid.
At the time of closure of RD account where loan is taken, Counter PA has to first close RD Loan
Account.
For PPF loan also, Loan account is opened separately and have an account number with 1 suffixed to
the original account number.
The End of Day process in Finacle is done in three parts First at SO/HO, then at CPC and the last
part at the Data Centre level for date changeover..
SO/HO has to run, SOL validation command, clear blocking validations and change of date before
leaving office.
At CPC, System Administrators (User Champions) will do End of Day for SOs and Hos under the circle.
Once all CPCs do the EOD, CEPT Team at Chennai will do EOD at Data Centre Level.
In Finacle, Standing Instruction (SI) is entered in SB accounts for credit into RD Account.
MIS/SCSS and TD interest Auto Credit into SB account is not termed as SI in Finacle CBS but termed
as Customer Instruction. For this, in MIS/SCSS/TD account, SB account is to be entered as interest
repayment account. Once this is done and verified by Supervisor, Interest will start credited into SB
Account on due date.
While entering SI in Finacle, frequency and date of execution have to be entered positively.
In Finacle CBS, RD Claim is allowed only till the month in which depositor expired and the remaining
advance deposits paid would be refunded without any interest.
In finacle, the loan repayment is not allowed to be made through Agent Portal. The same has to be
done across the counter by the depositor or agent on behalf of depositor.
In Finacle CBS, repayment of loan can be done any time with any amount.. For this, Counter PA
has to select option of Unscheduled payment when loan account is opened in Finacle.
Unscheduled repayment entries to be paid through HLAUPAY.
In Finacle CBS, Lump Sum deposit is called Bullet Payment.
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