CEL 2106 - Material 2 - Week 3-4

UPM-CALC/SEM1/2016-17/CEL2106/MATERIAL 2
CEL 2106
COMMUNICATION FOR PROFESSIONAL DEVELOPMENT
SEMESTER 1, 2015/17
MATERIAL 2 (WEEK 3-4)

Writing Effective Resumes
As an inventory of your education, work experience, volunteer history, and job related traits
and your skills, resumes are more often than not your first contact with a potential employer.
Thus, it is very important to have a resume that will leave a good impression.
Action words, also called power words, are essential in any resume to project skills or
accomplishments. They make the resume more positive and strong, showing the applicant in
the best possible light.
Highlighting Strengths and Accomplishments using Appropriate

Action Verbs
Activity 1
Compare sentence A and sentence B below. Decide which sentence carries more conviction.
Justify your answer.
1.
John was the boss of the 10-member

Development Team.
John supervised the 10-member

Development Team.
1.
2.
3.
Attained the Most Innovative Designer

Award
Outperformed others by winning the

Most Innovative Designer Award.
Annually chaired the Shareholders

Meeting in Petronas
Led the meeting of Petronas

Shareholders annually
2.
4.
5.
Rhodia taught the ladies how to play

netball.
Rhodia coached the ladies how to play

netball.
Utilised the companys assets to produce

innovative products
Use the companys assets to produce

innovative products
Activity 2
Add more examples of suitable action verbs to emphasise the specific skills below.
*(refer to appendix for list of action verbs)
Activity 3
Based on your completed THT Week 2, write a sentence to describe your strengths
effectively by using appropriate action verbs. Exchange and analyse the completed work with
your friend.
No.
Strength
Evidence
Sentence (Action Verb)
E.g.
Good
communication skill
Attended communication
skills workshop organised by
Cambridge Press in 2015
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Trained to communicate effectively with my

clients from different background.
Analysing Common Elements of a Resume

Activity 4
Based on Sample Resume 1 and 2, identify the common elements of a resume.
Sample Resume 1
__________________________________________________________________________________
ROSNANI BINTI ROSLAN
C2-1-11,
Hand phone: 012-3456789
Taman Pauh Indah,
Email
: rosnani@yahoo.com
Jalan Pauh Indah 1,

13700 Permatang Pauh,
Butterworth
__________________________________________________________________________________
PERSONAL PARTICULARS:
Age
25 years
Date of Birth :
27-12-1991
Nationality
Malaysian
Gender
Female
Marital Status
Bachelor
I/C Number :
911227-10-5432
__________________________________________________________________________________
EDUCATION:
University Multimedia, Cyberjaya, Malaysia (MMU)

Bachelor of Accounting (Hons.)
CGPA
2.73
Graduation year
April, 2014
University of Technology Malaysia (Twinning Programme)

Diploma in Management Technology (Accountancy)
CGPA
3.15
Graduation year
December, 2011
Graduate Training Scheme (PSMB & Ministry of Human Resources)

Certificate in Business Accounting
Nov 2010 - Mar 2011
Result: PASS
Sekolah Menengah Dato Mahmud Mat

SPM Grade 2 (Credit: BM, BI and Maths)
____________________________________________________________________________
WORK EXPERIENCE:
April 2015 Present
YAYASAN KEMAJUAN SOSIAL MALAYSIA (NGO)

Administrative Officer
Assisted in preparing module for e-Integrasi Pilot Project proposed by

government to boost unity at school level. This programme involved
multiracial students around Penang.
Assisted in daily administrative work pertaining to social project such as
Pembangunan Wanita/Ibu Tunggal
Prepared proposals e.g. Teleworking, Karnival Integrasi (Social Project)
Organised events (sponsorship, marketing, proposal editing)
June 2010 Nov 2010 (PART TIME)
Jan May 2012
TELEKOM MALAYSIA (MELAKA)

Trainee
Assisted Payroll Clerk to prepare payment voucher for clients

Assisted the Controller in monthly closing activities, updated selected
general ledger
Assisted the staff in filing documents
Prepared documents assigned by Head of Finance Division
Assisted the Inventory Control Manager in updating the inventory assets
for Telekom
_________________________________________________________________________________
OBJECTIVE:
To apply and contribute accounting knowledge to fulfil companys development
objectives
__________________________________________________________________________________
LEADERSHIP SKILLS:
2014
Participant in Kem Bina Negara Besut, Terengganu
2014
Member, Outdoors Recreations Committee
2013
University Representative for Quiz Juara Minda, organised

by RTM
2012 2014
Board of Students Representative Council, MMU
2012
Treasurer of Project Anak Angkat Kubang Pasu
2011 2013
Facilitator of Orientation Programme (UTM / UUM)
2011 2012
Fellow of Student Association at hostel level
2011 2012
Fellow of Student Association at hostel level
2011 2012
Secretary for Off-campus Students
2010 2012
Board of Students Representative Council, UTM KYM
2010
Participant in Kem Bina Negara Gunung Pulai, Johor
2008 2009
Head Librarian, Sek. Men. Dato Mahmud Mat
__________________________________________________________________________________
COMPUTER SKILLS:
Microsoft Office (Word, Excel, PowerPoint, Publisher,
Photoshop, Multimedia, Internet Explorer, Open Office
Access)
Adobe
ACCOUNTING SOFTWARE:
MYOB, UBS, SAP and ACL
LANGUAGE SKILLS:
English
Bahasa Melayu
French
Spoken
good
good
fair
Written
good
good
fair
TYPING SKILLS:
Short-hand
Good
100 w.p.m
Typing
Good
150 w.p.m
____________________________________________________________________________
EXPECTED SALARY:
RM 1500.00 - RM 2000.00 (NEGOTIABLE)
____________________________________________________________________________
AVAILABILITY :
IMMEDIATELY
___________________________________________________________________________
REFERENCES:
1. Mr. Clement Gomez
Lecturer
I-Systems College (Formerly Known as Prime College Bkt Mertajam)
G-45, The Summit Bkt Mertajam Plaza
Level 7, Wisma Summit,
No.566, Jalan Arumugam Pillai,
14000 Bukit Mertajam, Pulau Pinang
Telephone: 04-537 0020
2. Ms. Elia Mastura Bt. Kamaruddin
Officer
Yayasan Kemajuan Sosial Malaysia (NGO)
38, Tingkat 3, Jalan Todak 2,
13700 Bandar Sunway,
Seberang Jaya
Butterworth
Telephone: 04-398 5502
aleya6biz@yahoo.co.uk
Sample Resume 2
Name
Chong Lai Fun
Address
No. 8 Lorong 9 Taman Malam,

14400 Bukit Antarabangsa, Pulau Pinang
Telephone
04- 888 8888
Hand phone
011-8763 8527
E-mail
lai_fun@yahoo.com
Personal Particulars
Age
25
Date of Birth
21 January 1991
Nationality
Malaysian
Gender
Female
Marital Status
Single
Religion
Buddhist
Academic Qualifications
1.
Open University (OUM)
Degree in Public Administration
Seremban, Negeri Sembilan D.K.
CGPA 3.48
Nov 2011 - Nov 2014
2.
Sek. Men. Teknik Batu Lanchang
Sijil Pelajaran Malaysia
2007 - 2008
Relevant Seminars/Courses/Conferences/Workshops Attended
16 19 August,
2013
Kursus Bina Negara Mahasiswa - Asas Mahasiswa, OUM

Kem Desa Mahmood, Pasir Mas, Kelantan
Organised by Biro Tatanegara
29 May,
2007
Seminar Peperiksaan dan Kerjaya

Auditorium A, Paras 5, KOMTAR, Penang
Organised by Jawatankuasa MMK Belia dan Sukan Negeri
Pulau Pinang, Majlis Belia Negeri Pulau Pinang, Jabatan
Pendidikan Negeri Pulau Pinang
10 11 May,
2006
Kem Motivasi Pemantapan Rohani Pelajar Puteri 2006

Sek. Men. Teknik Batu Lanchang
Organised
by
Permuafakatan
28 Feb 02 March,
2005
Unit
Bimbingan,
Kaunseling
dan
Kursus Kepimpinan Pengawas

Kem Angkatan Tentera Pusat Latihan PERDA, Bukit Panchor,
S.P.S.
Organised by Lembaga Penduduk dan Pembangunan Keluarga
Negara, Pulau Pinang
26 August,
2004
Seminar Pendidikan
Sek. Pokok Machang, Tasek Gelugor, S.P.U
Organised by KRT Taman Pokok Sena Indah
Kursus Prinsip dan Amalan Koperasi

11May,
2004
Dewan Sek. Men. Keb. Guar Perahu

Organised by ANGKASA
Extra-Curricular Activities
Vice President
APD Prefect
2002 2007
Kelab
Pembimbing
Rakan Sebaya
2006
Treasurer
Pandu Puteri
2003 2007
School Prefect
2003 2007
Hostel Prefect
2003 2007
Competencies
Language Proficiency
Written
Spoken
Bahasa Malaysia
Good
Good
English
Average
Average
Japanese
Basic
Basic
Computer Skills
Years
Level
Microsoft Office
Intermediate
Adobe Acrobat
Intermediate
SPSS
Beginner
Awards
Sek. Men. Teknik Batu

Lanchang
2008
Best Student
10
References
Name
Dr. Masya Ghazali
Prof. Dr. Elengkovan Nadarajah
Telephone No.
011- 976 1245
010-96985002
Email
masya@ump.edu.my
Lecturer
Position
Lecturer
School Dean
Company
Open University
Open University
Relationship
Supervisor
Supervisor
Resume Template with labels
FIRST AND LAST NAME

Local Address, City, State, Zip Code (optional)
Phone Number Email Address
(Your LinkedIn Profile page) https://www.linkedin.com/profile/view
CAREER OBJECTIVE
Seeking an entry-level position in ... (This is a short statement that is specific to the position you are seeking)
SUMMARY OF QUALIFICATIONS (List 3-5 phrases indicating your skills and strengths that relate to job
description)
Excellent communication skills, highly proficient in developing sales presentations

.
.
EDUCATION (Do not include your High School Education)***NOTE: Do Not List Classes You Intend to Take
The University of Texas at San Antonio
Bachelor of Business Administration in (indicate your major)
Expected Graduation:
Spring 2016
Cumulative GPA: 3.39
Major GPA: 3.88 (Do not round up on GPA and only list it if is greater than 3.0)
Relevant Coursework (List courses relevant to your major or job posting)**NOTE: Only list completed and/or
currently enrolled courses
Organizational Communication
Aggregate Economic Analysis
Intermediate Accounting II (currently

enrolled)
International Marketing (currently
enrolled)
Immersion program (or Study Abroad) Kyoto University of Foreign Studies, Japan
Summer 2015
Northwest Vista College, San Antonio, TX
Associate of Arts, Concentration in Business Administration
May 2013
EXPERIENCE (use bulleted phrases using action verbs to highlight achievements)
Management Trainee Intern Enterprise Holdings, San Antonio, TX
August 2015 Present
Employee of the Month for December 2015
Generate positive results by streamlining business processes and reducing errors by %
Increase customer retention by % by providing on excellent customer service
Prepare daily and weekly sales projections utilizing Microsoft Excel
11
Assistant Manager Starbucks Coffee, San Antonio, TX

June 2012
July 2015
Supervised and trained 6 new baristas, focusing on their customer service skills
Increased sales by % each quarter
Coordinated with General Managers to introduce new products and increase sales
ACTIVITIES AND HONORS (i.e. student organizations, volunteer activities, scholarships and academic
achievements)
Career Action Program, UTSA College of Business

Spring 2016
Business Student Council, President, UTSA
2014 Present
McDermott Scholarship
2013 2015
Deans List, UTSA
2013 2015
ADDITIONAL SKILLS (include computer and language skills and certifications)

Fluent in Spanish; conversational in French
Microsoft Office Word, Excel, PowerPoint, Outlook and Access
Experienced with C++ and Java
12
January
Activity 5
Identify and correct the errors on tenses, SVA, and word choice in the sample resume
below by completing the tables provided.
SARAVANAN S/O SIVAKUMAR
CONTACT INFORMATION
Address
: 5703 Bukit Mertajam, 13110 Penaga, Seberang Perai Utara, Penang, Malaysia.
Telephone No.
: 04-3235755
Mobile No.
: 019-4942509/019-5712509
Email
: saravanan@yahoo.co.uk
PERSONAL PARTICULARS
Age
: 25 years
Date of Birth
: 19th Feb 1991
Nationality
: Malaysia
Gender
: Male
Marital Status
: Single
IC No.
: 910219-07-5247
Permanent Residence : Malaysia
EDUCATIONAL BACKGROUND
Highest Education
Level
: Degree/Diploma
Field of Study
: Marine Science/Fisheries
Major
CGPA
: 3.048/2.785
Graduation Date
: July 04/August 14
Institute / University : UMT/UPM

Located In
: Malaysia
13
EMPLOYMENT HISTORY
1. Company
Name
: North fish Aquacultures Sdn. Bhd.
Position Title : Executive

Position Level : Fresh/Entry Level
Specialization : Operations
Industry
: Aquacultures
Monthly
Salary
: RM 1880.00
Date Joined
Work
Description
2. Company
Name
: Jan 2016
Date Left
: Present
: The task include planning a programme, monitoring fish grow-out and water
parameters, researching and developing a system for product quality control.
: Altima Resources
Position Title : Sales Executive

Position Level : Fresh/Entry Level
Specialisation : Marketing Scientific & Research Equipment
Industry
: Research Institute/University
Monthly
Salary
: RM 1700.00
Date Joined
Work
Description
3. Company
Name
: 6th Feb 2015
Date Left
: Dec 2015
: Coordinates with government agencies and universities in Kuala Lumpur,

Selangor and Terengganu for sales of research equipment. Make report on
sales, key-in customers data onto system and meet monthly sales target
: Kolej Universiti Sains & Teknologi Malaysia (KUSTEM); formally known as

Universiti Malaysia Terengganu (UMT).
Position Title : Demonstrator

Position Level : Contract
Specialisation : Limnology & Oceanography
Industry
: University
Monthly
Salary
: RM 1000
14
Date Joined : : : Jul 2004

Work
Description
Date Left
: Nov 2004
: Brief students on how to handle the experiment, including sampling method,

samples preservation, laboratory equipment, and method of analysis,
evaluated data and report writing.
TOP SKILLS
Skill
Years
MS Office
>5
>5
SPSS
>5
Proficiency
Advanced
Moderate
Moderate
AutoCAD R14
LANGUAGES
Proficient (0=Poor - 10=Excellent)
Language
Spoken
Written
Bahasa Malaysia
10
10
English
ADDITIONAL INFORMATION
EDUCATION BACKGROUND
2001-2004: Kolej Universiti Sains & Teknologi Malaysia (KUSTEM); formally known as
Universiti Malaysia Terengganu (UMT). Bachelor Of Science (Marine Science).
CGPA: 3.048
1999-2001: Universiti Putra Malaysia (UPM). Diploma in Fisheries.
CGPA: 2.758
1990-1991: Sekolah Menengah Teknik Tunku Abdul Rahman Putra, Penang.
Sijil Pelajaran Malaysia (SPM).
Gred: 2; Aggregate: 32
1987-1989: Sekolah Menengah Sri Muda, Penaga, Penang.
Sijil Rendah Pelajaran (SRP).
Gred: A (18)
15
CO-CURRICULAR ACTIVITIES
1999-2004: Member of Fisheries & Marine Science Club (FIMAS)
1990-1991: Member of Persatuan Kadet Bersatu Malaysia (PKBM).
School Representative for Perbarisan Hari Tuan Teramat Mulia Yang DiPertuan
Negeri Pulau Pinang.
PERSONAL CHARACTERISTICS
Personal Qualities: I has been describing as a self-motivated and liberated person. I am also a
positive thinker, meticulous and responsible.
Preferred work style: I prefers to work in a fairly planned environment where my performance
can be measured with some accuracy. I would like to think that I am a strong-minded person,
yet realistic about my chances of ending a task successfully.
Executive Qualities: I was involve in several programmes during my studies thus, I am used to
fulfilling leadership roles and decision-making.
Willing to Travel
: Yes
Willing to Relocate
: Yes
Possess Own Transport
: Yes
Availability
: Immediately after a notice period of 1 month.
REFERENCES
Name
: Dr. Ahmad Samsuddin Bin Ahmad
Telephone No.
: 09- 668 3176
Email
: sham@umt.edu.my
Position
: Lecturer
Company
: Universiti Malaysia Terengganu.
Relationship
: Co-Supervisor
Name
: Prof. Madya Dr. Kamaruzzaman Bin Yunus
Telephone No.
: 012-9085734
Position
: Lecturer
Company
: Universiti Putra Malaysia.
Relationship
: Supervisor
16
A.
Identify and correct the errors on tenses and SVA from the above resume by
completing the table below.
No.
e.g.
Error
describing
Correction
described
1
2
3
4
5
B.
Identify and correct inappropriate word choices from the above resume by completing
the table below.
No.
e.g.
Word
meticulous
Correction
disciplined
1
2
3
4
5
Activity 6
Revise the following experience statements for conciseness. Some statements may also be
improved by replacing weak verbs.
1.
Was responsible for supervision of four associates and allocated the daily tasks.
2.
Attended to a variety of customer inquiries in a busy office of 16 insurance

agents.
3.
Addressed and resolved complaints of tenants for problems such as leaky

faucets and clogged drains.
17
4.
Made sure the office ran smoothly every day by answering phones and
taking about 50 messages.
5.
Volunteered for an after-school tutoring program where I tutored a group

of 12 boys and girls.
6.
Managed an entire database for two months for one of the sales
departments in the company while the manager was away on maternity
leave.
7.
Watched 25 or more volunteers and made sure they gave out magazines to
the patients.
8.
Promoted after only six months to one of the first managerial positions for
a start-up companys business.
9.
Assisted with the companys financial bookkeeping with software like Excel.
10. Went to Spanish classes to improve my speaking and writing of Spanish.

11. Wrote down the minutes for meetings of the Future Accountants Club.
12.
Led the analysis and strategic plan of the purchasing department to help
the organizations objective of reducing costs.
13.
Designed and created a system that improved the day-to-day operating

procedures.
14.
I was awarded honors for gathering the most donations for a silent auction
that benefited poor families in my community.
15.
Did the coordination of costs for a project that brought in more than
$5,000 net revenue.
Activity 7
Prepare a resume individually according to the template given. Exchange with your
friends to check its:
I. content
II. language
18
Appendix
Action Words & Phrases for Resume Development
The following phrases and words may help with organizing your resume statements. They
make an impact as they concisely convey accomplishments, making your resume more
readable.
Achieved
Approved
Accepted
Accumulated
Acted
Advised
Allocated
Appraised
Appointed
Assessed
Assisted
Acquired
Alleviated
Anticipated
Applied
Amended
Arranged
Authored
Assembled
Assigned
Attained
Addressed
Advised
Adapted
Audited
Acted/Functioned
Bargained
Briefed
Budgeted
Built
Balanced
Chaired
Changed
Controlled
Consolidated
Charted
Constructed
Completed
Dealt with
Decided
Defined
Delegated
Delivered
Demonstrated
Designated
Designed
Determined
Developed
Devised
Directed
Dispensed
Displayed
Distributed
Documented
Dramatised
Drafted
Diagnosed
Decreased
Dispatched
Evaluated
Executed
Expanded
Edited
Examined
Extracted
Engineered
Enabled
Encouraged
Explained
Eliminated
Familiar with
Focused
Formulated
Fabricated
Facilitated
Fashioned
Founded
Familiarized
Finalized
Fund-raised
Gathered
Generated
Guided
Handled
Headed
Helped
Hired
Hypothesised
Honoured as
Identified
Illustrated
Imagined
Improvised
Improved
Initiated
Innovated
Inspired
Instructed
Interpreted
Integrated
Interviewed
Invented
Investigated
Increased
Influenced
19
Measured
Mediated
Monitored
Motivated
Moderated
Modified
More than ___
years of
experience
Negotiated
Observed
Obtained
Operated
Organised
Originated
Oversaw
Participated
Performed
Piloted
Perfected
Persuaded
Planned
Predicted
Prepared
Presented
Prevented
Problem-solved
Processed
Produced
Programmed
Promoted
Proposed
Protected
Published
Pinpointed
Replaced
Reported
Remodelled
Reduced
Reversed
Recorded
Retrieved
Reinforced
Represented
Recipient of
Scheduled
Selected
Serviced
Shared
Specified
Spoke
Supervised
Solved
Supported
Synthesised
Studied
Strengthened
Streamlined
Summarised
Surveyed
Systematised
Structured
Saved
Shaped
Successful in
Subcontracted
Successful in
Specialised in
Sorted
Simplified
Coordinated
Corresponded
Clarified
Collected
Conducted
Critiqued
Calculated
Computed
Contained
Coached
Competent
Communicated
Conceptualised
Created
Counselled
Classified
Catalogued
Compiled
Composed
Contributed
Consulted
Contracted
Established
Educated
Expedited
Elected
Employed
Endured
Enforced
Enlarged
Entertained
Estimated
Exhibited
Experimented
Expressed
Evaluated
Experience
involved
Enlarged
Effected
Expertise
Experienced
in all
facets/phases
Extensive
training
involvement
Inspected
Informed
Introduced
Implemented
Instrumental in
Innovation
resulted
in
Installed
Initially
employed
Judged
Justified
Knowledge of
Launched
Lectured
Learned
Listened
Located
Made
Maintained
Managed
Mapped
Marketed
Prioritised
Projected
Purchases
Provided
technical
Proven track
record
Proficient
Questioned
Raised
Reasoned
Recommended
Recruited
Referred
Regulated
Rehabilitated
Reorganised
Researched
Resolved
Reviewed
Revised
Revitalised
Restructured
Reconciled
Repaired
Suggested
Taught
Transferred
Translated
Tested
Treated
Tolerated
Trouble-shot
Tutored
Terminated
Trained
Tabulated
Understood
Utilised
United
Updated
Upgraded
Verified
Validated
Wrote
Adapted from: Community Employment Services, Ontario Canada, http://www.ceswoodstock.org/job_search/resumeaction.shtml
20

CEL 2106 - Material 2 - Week 3-4

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UPM-CALC/SEM1/2016-17/CEL2106/MATERIAL 2

MATERIAL 2 (WEEK 3-4)

Highlighting Strengths and Accomplishments using Appropriate

John was the boss of the 10-member

John supervised the 10-member

Attained the Most Innovative Designer

Outperformed others by winning the

Annually chaired the Shareholders

Led the meeting of Petronas

Rhodia taught the ladies how to play

Rhodia coached the ladies how to play

Utilised the companys assets to produce

Use the companys assets to produce

Sentence (Action Verb)

Trained to communicate effectively with my

Analysing Common Elements of a Resume

Hand phone: 012-3456789

Taman Pauh Indah,

Jalan Pauh Indah 1,

University Multimedia, Cyberjaya, Malaysia (MMU)

University of Technology Malaysia (Twinning Programme)

Graduate Training Scheme (PSMB & Ministry of Human Resources)

Sekolah Menengah Dato Mahmud Mat

April 2015 Present

YAYASAN KEMAJUAN SOSIAL MALAYSIA (NGO)

Assisted in preparing module for e-Integrasi Pilot Project proposed by

Jan May 2012

TELEKOM MALAYSIA (MELAKA)

Assisted Payroll Clerk to prepare payment voucher for clients

Participant in Kem Bina Negara Besut, Terengganu

Member, Outdoors Recreations Committee

University Representative for Quiz Juara Minda, organised

Board of Students Representative Council, MMU

Treasurer of Project Anak Angkat Kubang Pasu

Facilitator of Orientation Programme (UTM / UUM)

Fellow of Student Association at hostel level

Fellow of Student Association at hostel level

Secretary for Off-campus Students

Board of Students Representative Council, UTM KYM

Participant in Kem Bina Negara Gunung Pulai, Johor

Head Librarian, Sek. Men. Dato Mahmud Mat

Chong Lai Fun

No. 8 Lorong 9 Taman Malam,

04- 888 8888

Open University (OUM)

Degree in Public Administration

Seremban, Negeri Sembilan D.K.

Nov 2011 - Nov 2014

Sek. Men. Teknik Batu Lanchang

Sijil Pelajaran Malaysia

Relevant Seminars/Courses/Conferences/Workshops Attended

Kursus Bina Negara Mahasiswa - Asas Mahasiswa, OUM

Seminar Peperiksaan dan Kerjaya

Kem Motivasi Pemantapan Rohani Pelajar Puteri 2006

Kursus Kepimpinan Pengawas

Kursus Prinsip dan Amalan Koperasi

Dewan Sek. Men. Keb. Guar Perahu

Sek. Men. Teknik Batu

Dr. Masya Ghazali

Prof. Dr. Elengkovan Nadarajah

011- 976 1245

Resume Template with labels

FIRST AND LAST NAME