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Ensure On Time Delivery for

Maintenance/QA Projects

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Company Confidential

-Rekha Ramrakhiyani Santosh Kumar (BirlaSoft)

Ensure On-Time Delivery for

Maintenance/QA Projects

Author- Rekha Ramrakhiyani

Co-Author- Santosh Kumar

Business Excellence

Key Delivery Challenges - Managing Maintenance/QA

Projects

Estimation accuracy

On Time delivery

Managing the deliveries within stipulated effort

Trade off between Schedule and effort

Proactive Project management

Project Management with leading indicators

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Company Confidential

Possible solution to address -Key Delivery Challenges

Modeling around :

Prediction Of Timely Delivery

Prediction Of Meeting Effort Targets

Validation of Estimates

Guidance towards optimum team composition

Modeling around leading indicators

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Solutions provided by Maintenance/QA Project Model

Predicting confidence interval for On time Delivery

Predicting certainty for meeting effort targets

Suggesting Optimum Process composition

Enabling What If Analysis

Identifying Critical Sub process for statistical control

Modeling around leading indicators

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Frame work -PPM Model for Maintenance/QA Projects

Frame work -PPM Model for Maintenance/QA Projects No of Small Tickets 2 No of Medium Tickets
No of Small Tickets 2 No of Medium Tickets 5 No of Large Tickets 4
No of Small Tickets
2
No of Medium Tickets
5
No of Large Tickets
4
Total number of Tickets
11
Available Team Size
Hours Per Manday
Planned Start Date
Planned End Date
Planned Release Duration in Days
2
8
1-Nov-09
30-Nov-09
21
Total Available Effort in Hrs
336
Certainty of On Time Delivery
-115.30
Effort in Hrs 336 Certainty of On Time Delivery -115.30 Forecast for OTD PPM for Prediction

Forecast for OTD

PPM for Prediction of On Time Delivery

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Features for-Maintenance/QA Project Models

Inputs Required for Model

Estimated work packets/Tickets

Estimated team composition

Release start and end dates

Probability Distributions for effort baselines

Frequency for PPM Execution

Start of the Release

During release with real process behavior

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Pilot Implementation of Maintenance Model

PPM Execution at start of the release

of Maintenance Model PPM Execution at start of the release Certainty of meeting OTD Target Only
of Maintenance Model PPM Execution at start of the release Certainty of meeting OTD Target Only

Certainty of meeting OTD Target

Only 63% Certainty for meeting OTD Target

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Pilot Implementation of Maintenance Model

Identifying Critical Sub process

of Maintenance Model Identifying Critical Sub process Large Ticket’s CUT activity is contributing most for

Large Ticket’s CUT activity is

contributing most for

variation in OTD

CUT activity is contributing most for variation in OTD Large Ticket's CUT Phase effort is statistically

Large Ticket's CUT Phase effort is statistically tracked and strong code review has been identified as corrective action

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Pilot Implementation of Maintenance Model

PPM Execution -Post Corrective actions

of Maintenance Model PPM Execution -Post Corrective actions Certainty of meeting OTD Target Post Corrective
of Maintenance Model PPM Execution -Post Corrective actions Certainty of meeting OTD Target Post Corrective
of Maintenance Model PPM Execution -Post Corrective actions Certainty of meeting OTD Target Post Corrective

Certainty of meeting OTD Target

Post Corrective Actions-Certainty for meeting OTD Target Has improved to 97%.

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Company Confidential

Critical Success Factors

Easy to understand and execute

Customizable as per Project Specific Requirements

Does not require any Organization specific base line values

Can be used for QA as well as Maintenance Type of Projects

Re-calibration with real time process performance

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Company Confidential

Benefits

Providing leading indicators

Productivity Improvement

Helping Projects in the estimates

Improved OTD delivery for projects

Reduction in effort over run for Projects

Improved Customer confidence

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Q & A

Thank You

Author- Rekha Ramrakhiyani Senior Manager Business Excellence

Email- Rekha.ramrakhiyani@birlasoft.com

Co-Author- Santosh Kumar Head - Business Excellence Process Group Email- santosh.kumar@birlasoft.com

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