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LeisureFutures,LLC

1600AmphitheatreParkway
MountainView,CA94043
September23,2016
Mr.GregorySims
11222Springfield
Champaign,IL61820
DearMr.Sims,
Iamcontactingyouconcerningarecenteventbetweenyouandourorganizationsoffice
managerMichaelWilliamslastweekonSeptember15,2016.Iwanttostartoffbyofferingmy
deepestapologiestoyouandyourfamilyinregardstoanycustomerservicedissatisfactionyou
havereceivedfromthiscompany.
Afewthingswerebroughttomyattentionthatoccurredthatnight:
YouspokeveryoffensivelytowardsMr.Williams
Youusedracialslursinreferencetoaneventinprocessionwithinthesamecityasyou
Youinquiredaboutotherattractionssurroundingthearea(i.e.timeandplace)
AsaleaderIteachmyworkersthatinalmost90%oftheproblemsfacedbetweenthemand
someoneelse,theblame/fault/problemisneveronesided.Adifferencecanbemadebyboth
partiesinvolvedtochangethecourseofanevent(s).Thatlistonlyhadissuesthatstemmed
directlyfromoneparty(you)andnotMr.Williams.
Again,tomyunderstandingMichaelWilliams:
Offeredyouavarietyofpublicaccommodatinglocationstiedtoyourpersonalinterest
Providedassurancethatanyothereventinprogressatthetimewouldnotinterferewith
thetour
Understoodthedifferencesincultureandbackgroundinwhichyoucomefromandthus
politelyaskedyounottouseanywordingoffensivetoothers
Mr.Sims,allofmyemployeeshavearesponsibilitytoupholdthisorganizationsmissionand
visionstatementtothefullest.HereatLeisureFuturesLLCwestrive,Toprovideastateofthe
artenvironmentforindividualsworkingtowardsimprovingtheirlevelofhealththroughdaily
actsofphysicalfitness.Moreimportantlythethirdprincipleinwhichmyscientific
managementtheorystandsonhasbeenfollowedbyMr.Williams.Itisrequiredthateach
employeeapplieseffectiveapproachesbasedontheirdirection,training,andmonitored
performance.Itisunderstoodthateveryoneisdifferentandourapproachestodifferentsituations
mayvaryfromcasetocase.Inaninstanceofunhappiness,youactedinawayinwhichyoufelt
wasappropriate.Incontrast,Michaelreactedinawaytowardsyouthatwastiedtohiswork
values,training,andcustomerservicecapabilities.Inconnectiontohistrainingitisrequiredthat

individualsdonotdiscriminateagainstanyonebecauseoftheirrace.Withthatbeingsaid,Mr.
Williamswillnotreceiveanyformofpunishmentorreprimandinconnectiontothisincident.
OurcorporateteamhereatLeisureFutureshasdiscussed,withandwithoutMr.Williams
attendance,thismatterandwefeelasthoughheupheldthisorganizationanditsvaluestoour
expectations.
Ihopethatthislettercomestoyouwithanopenmindandunderstandingastowhatwevalue
andservetoaccomplishhereatLeisureFutures,LLC.Welookforwardtoservicingyouandthe
needsofyourhealthinthenearfuture.PleasedonothesitatetocontactmeortheCEOofour
corporateteam,Dr.MeyerRodriguez,concerninganyquestionsorcommentsonthematter.
Best,
MayaMichelleManley
AssistantDirectorofSportsMarketing
(217)2223333
Dr.MeyerRodriguez
CEOofLeisureFutures,LLC
(217)2223334