Eric A.

Western
553 Birch Ave.
Euclid, Ohio 44132
440-488-5589 Cell Phone
eric.western@gmail.com Email

SUMMARY OF QUALIFICATIONS
• Use of the .NET Framework, C#, VB, ASP.NET, ADO.NET to create Windows and Web applications.
• Worked with MS SQL 2000, 2005, 2008, Oracle, and MySQL, SQL Servers and T-SQL to store, retrieve and
convert data.
• Experience troubleshooting and testing applications and working with developers to resolve issues.
• Familiar with PHP, Java, HTML, and C++.

EDUCATION
Lakeland Community College Kirtland, Ohio
CSU Partnership – BBA of Information Systems 05/09 - Present

ACCREDITATIONS/LICENSES
• A+ 2009 Certification
• Network+ Certification
• Top Secret Security Clearance

MILITARY SERVICE
I am currently serving as an E6, Staff Sergeant, in the United States Army Reserve. I have served in the Reserves since
the 28th of August, 2000.

SIGNIFICANT COURSES/RELATED EXPERIENCE

Lakeland Community College/Personal Projects
• VB.NET I and C# .NET I & II courses taken at Lakeland, focusing on Windows Application development, ASP.NET,
ADO.NET and related concepts.
• Beer GPS – web application utilizing MySQL .NET Adapter and ADO.NET to store and display information on breweries
and beers.
• Web Crawler – designed a specialized spider for personal use and data mining. Parses HTML for data and stores in MS
SQL 2008 Express database.

TEKsystems / Unisys Cleveland, Ohio

Tier 3 Support (Steady State Team) 05/09 - Present
• Contracted to Unisys as part of DFAS Cleveland’s Desktop Management Initiative (DMI) Steady State Team (SST).
• Utilized BMC Remedy ticket system, database of known issues, Active Directory, software developers and knowledge of
other team member to resolve software and hardware issues while documenting actions taken.
• Worked with local and remote VPN users to resolve issues within Service Level Agreement time standards.
• Recovered encrypted data from bad drives and wiped old drives to DoD standards.
• Used, installed and configured software packages such as Altiris, Marimba and Credant.
• Contributed to Cleveland SST having highest percentage of “on time” resolutions of all DFAS locations.
• Worked with other DFAS and DMI groups to resolve issues including the LAN Support Team, Property Office, Security
Office and various developers.
• Hired on full-time with Unisys October 2009.

Main Sequence Technologies Willoughby, Ohio

Data Conversion / Interchange Analyst 07/08 - 02/09
• Analyzed client database structure to determine ease of and quote for conversion process.
• Used in house program to map data from client databases to PCRecruiter's data structure.
• Created SQL queries to aid in conversion utilizing views, creating and altering tables, searching data for specified values,
determining keys and massaging data
• Saved and maintained list of maps created to convert various databases into our structure.
• Worked with clients to backup and ship data, verify accuracy of converted data and provide answers on conversion
process.
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• Managed multiple projects at once using 3 conversion servers, spreadsheets to track projects and status and working
remotely via VPN enabling the company to meet or exceed conversion timelines.

Technical Support 04/06 - 07/08

• Provided support for Main Sequence Technologies software packages, including PCRecruiter (both web and Windows
based), Inhaler, Courier and MySoftPhone.
• Worked with clients to install and setup software.
• Setup web based software, SQL Server and IIS on client servers.
• Worked with clients worldwide utilizing GoToMeeting, VNC, phone and email to troubleshoot and diagnose issues with
software.
• Documented bugs and reported them to software developers.
• Instrumental in Windows Vista and Office 2007 software compatibility testing.
• Aided developers in Q&A testing of software and bug fixes.
• Helped create Tech Guide for incoming employees.
• Created Troubleshooting section in Knowledge base for users to utilize helping to reduce call volume.
• Selected as a forum moderator on company forums for customers.
• Used Microsoft SQL Server and Microsoft Access to check, repair and maintain client databases.

AWARDS
Army Achievement Medal (x2), Army Reserve Component Achievement Medal, Army NCO Professional Development
Medal (x2)

ADDITIONAL EXPERIENCE
• Cisco Networking Fundamentals – Setup up LAN with Subnets
• Cisco Routing Fundamentals – Recovered router from lost password, re-setup router with new passwords, setup
LAN with Access Control Lists using various routing protocols.
• Basic Non-Commissioned Officer Course and Primary Leadership Development Course – Commandants List
Graduate
• Successfully operated a web hosting company with other parties, utilizing PHP scripts and online banking options
to create a fully automated purchase and install process.
• Maintained a Linux based web server located in Dallas remotely via SSH, Web Host Manager and cPanel.
• Secured server using various means including firewall and anti-virus software installation.
• Monitored system health, CPU, hard drive, memory and bandwidth usage.
• Worked with others to create affordable packages, develop web site, provide customer support, and seek new
clients.