Adamson University

College of Engineering
Computer Engineering Department

CPE532 / 58044 / 7:00-9:00PM / SATURDAY / ST210

TEST AND QUALITY ASSURANCE
In coordination with
Pepsi Cola Products Philippines, Inc.

DEL ROSARIO, Richard

Jamie R.

LIRIO, Alfred
Stanley R.

MANGILIT,
Alexander L.

SANTOS, Ralph Michael

G.

Dr. Orlando M. Malaca

Professor

INTRODUCTION

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.

The non-alcoholic beverage industry broadly includes soft drinks and hot drinks.
Soft drinks contain carbonated or non-carbonated water, a sweetener, and a
flavor, and hot drinks include coffee and tea. The soft drink category dominates
the industry and includes carbonates, juice, bottled water, ready-to-drink tea and
coffee, and sports and energy drinks. Soft drinks are sometimes referred to as
liquid refreshment beverages (or LRBs).
All processed products have been in one way or another physically and/or
chemically treated. These treatments go beyond the normal water
purification/filtration or simple formation of the finished syrup used to add flavor
to the beverage. Bottling processing involves a wide range of physical and
chemical treatment methods, normally combining a variety of methods. Bottling
processing technologies include:

Production of Quality Water

Production of Finished Syrup
Production of Beverage

ABOUT THE COMPANY

Pepsi Cola Products Philippines, Inc.

Pepsi-Cola Products Philippines, Inc. is a licensed bottler of PepsiCo, Inc.

(PepsiCo) and Pepsi Lipton International Limited (Pepsi Lipton) beverages in the
Philippines, with a relationship spanning 66 years. Lotte Chilsung, one of the
biggest beverage companies in South Korea, is the lead shareholder of PCPPI as
an independently-listed company and co-manages it with PepsiCo. The Company
is engaged in the manufacturing, sales and distribution of carbonated soft-drinks
(CSDs) and non-carbonated beverages (NCBs), and confectionery products to
retail, wholesale, restaurants and bar trades. It operates in two reportable
operating segments: CSD (carbonated soft-drinks) and NCB (non-carbonated
beverages). The Company's main products under its CSD category include
brands, such as Pepsi-Cola, 7Up, Mountain Dew, Mirinda and Mug. The NCB brand
category includes Gatorade, Tropicana/Twister, Lipton, Sting energy drink, Propel
fitness water, Milkis and Let's be coffee. It has established manufacturing
facilities across the Philippines, serving 500,000 outlets.

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.

SITE LOCATION

SITE ADDRESS
Km. 29 National Road, Tunasan,
Muntinlupa City, Philippines
VISION
Be the premier Food & Beverage Company in the Philippines
MISSION
We will continue to market a portfolio of international and home-grown branded
quality products at prices that provide good value to our consumers in key Food
& beverage category. We are committed to expand the business and provide
healthy financial returns to our shareholders, opportunities for growth and
enrichment to our employees, business partners and the communities where we
operate

ORGANIZATIONAL CHART
TEST AND QUALITY ASSURANCE
In coordination with
Pepsi Cola Products Philippines, Inc.

AWARDS

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In coordination with
Pepsi Cola Products Philippines, Inc.

Quill Award (2013) - International Association of Business Communicators

(IABC)

Gold Stevie (2014) - Annual International Business Awards

One of Asias Best Companies (2014) - Finance Asia

Anvil Award of Excellence and Bronze Anvil (2014)

CERTIFICATIONS

ISO 22000

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.

Food and Drug Administration

Securities and Exchange Commission

PRODUCTS

Pepsi Cola
Mountain Dew
Gatorade
7 up
Root Beer
Tropicana
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In coordination with
Pepsi Cola Products Philippines, Inc.

Lipton
Sting
Premiere

QUALITY ASSURANCE OBSERVATION

The Quality Assurance Officer
Pepsi Cola Products of the Philippines, Inc. (PCPPI) has officers in charge in
creating, implementing, and managing the quality control processes. The officer
in charge is responsible for the maintaining or improving procedures that can
guarantee higher quality products or their production methods, defining
budgetary needs and getting the right raw materials.
The job of the quality assurance officer is determining, negotiating and
agreeing in-house quality procedures, standards and specifications, how to
assess customer requirements and ensuring that these are met, setting
customer standards, specifying quality requirements of raw materials with
suppliers, investigating and setting standards for quality/healthy and safety of
their workers. He/she should know how to work with operating staff to establish
procedures, standards, systems and procedures. Writing management/technical
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In coordination with
Pepsi Cola Products Philippines, Inc.

reports and customers charters, determining training needs, acting as a catalyst

for change and improvement in performance quality, directing objectives to
maximize the profits, monitoring performance and supervising technical or
laboratory staff is their job also.
The qualifications and training required in order to be a quality assurance
officer is having a degree or Higher National Diploma (HND) in any subject is
acceptable. However, employers may prefer qualifications in subjects such as
business
studies/management,
material
science/technology,
food
science/technology, textile technology, polymer science/technology, process
engineering, physics, mathematics or production engineering since they can
contribute more in the company.
For some positions, a postgraduate qualification or a technical background
may be beneficial. Relevant work experience is highly desirable and may gained
by their final year project, work shadowing, sponsorship, vacation work or year
out replacement.
The Premises
The company laid out their floor plans according to the efficient process of
production. PCPPI is designed to avoid contamination and mixed up with
bacterias by making an appropriate space to carry out the operation of the
machines in the facilities by separating the factory and the office areas by
sealing the building in order to maintain cleanliness and right sanitation. Also, as
we have observed the company has provided the right ventilation, filtration and
air flow and appropriate water supply for intended purposes.
The raw materials and finished products are stored where they maintain
quality and safety (e.g. temperature, humidity and light controls). Raw materials
are placed in a cool clean and dry place where the temperature is being
monitored and are controlled in order to prevent contamination. A clean
warehouse is where they put their supplies and the other products are sent to
different places for selling purposes. All products have dates of manufacturing
and expiry dates in order to know when the product is made if there are any
complaints from the consumers.

The company have taken into consideration of having a warehouse that is

designed and maintained in order to have clean products being given to the
supplier and consumers.

PRODUCTION
Pepsi Cola Products Philippines, Inc. follows the bottling process to ensure
that they are producing, delivering and serving high quality products to their
customers. This type of process has three major sub-processes: production of
quality water, production of finished syrup and production of the beverage itself.
TEST AND QUALITY ASSURANCE
In coordination with
Pepsi Cola Products Philippines, Inc.

Water Treatment

Raw Water

Chemicals

(Spring
Water,
Local
Water)

Raw water will be treated thru different

tanks which will be used in producing
the beverage. The companys products
are made up of mostly water, thus,
making it a vital component that needs
to be of high quality.
Coagulation tank
Chemicals (FeCl2, Lime, Cl2) are added
to the water.
Settling tank
Clean water storage. The clean water
will be kept here to settle any
coagulated solid particles. It is regularly
checked
and
clean
to
avoid
accumulation of sods.
Filtration tank

Treated

The company uses reverse osmosis,

sand and carbon filters for further
purification of the clean water.
Alkalization tank
Clean water will be alkalized until the
desired pH level it reached

Flavoring Syrup Production

Dissolving tank
Sugar is dissolved together with treated
water that will produce the Simple
Syrup.
Blending tank

Sugar

Treated
Water

Flavoring
Concentrate

Concentrated syrup or the Finished

Syrup. QA officers take samples of the
syrup mixture being blended and adjust
TEST AND
QUALITY ASSURANCE
the Flavoring
Concentrate
if needed.
In coordination with
Pepsi Cola Products Philippines, Inc.

Blending
Tank

Dissolving
Tank

Finished

Beverage Production
Mixing tank

Finished

The Finished Syrup is mixed with Treated

Water
Pasteurizer

Treated
Water

Mixing
Tank

Mixed
product
goes
through
pasteurization to eliminate bacteria and
other contaminants, prolonging shelf.
Carbonation/Carbonation Cooler

Pasteurizer

Mixtures intended for bottling are

carbonated but not chilled. While
mixtures intended for canning are
carbonated and chilled. Mixture that go
through carbonation are immediately sent
to be filled into their designated
container.

Bottle
d
Canned

Carbonation

Carbon

Beverage to be

Beverage to be

Bottling Process:

Receiving Area

Uncaser

Treated
Water

Pre-Wash
Inspection

Cleaning
Additives

Bottle
Washer

Post-Wash
inspection

EBI

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In coordination with
Pepsi Cola Products Philippines, Inc.

Packer

Full
Inspection

Distribution

Labeler/
Date

Filler /

Beverage to be

Cases of bottles will arrive at the Receiving Area, whether new or used,
will be removed from the pallet and will be loaded to the conveyor. The Uncaser
will remove each bottles from the case and will proceed to the Pre-Wash
Inspection where the bottles will be manually inspected if it is still suitable for
use or not, and whether it can be washed or not. Bottle Washer will clean the
bottles. Soft water, cleaning additives and the right temperature clean to bottle
in the bottle washer. For the Post-Wash Inspection, two inspectors will
manually check if the bottles are cleaned and if theres any defective bottles left.
Then the EBI (Electronic Bottle Inspection) will reject the washed bottles with
any crack or damages that the manual inspectors didnt see. After making sure
that the bottles are 100 percent in good sanitary condition, it will go through the
Filler /Crowner /Capper be filled with the content and will be crowned or
capped. Since the beverage is still hot from pasteurization it while go through the
Cooling Tunnel to gradually cool. Labeler/Date Coder will be labeling,
marking each bottles with the date of when it was produced, when it will expire,
and the filler machine that attended to it. In the Full Inspection, the label
position and the height of the content of the each bottle will be checked
manually. Products that fail are taken off the line and corrected if possible. After
making sure that the content and the bottles are 100 percent in good condition,
the bottles will be put back in the cases and pallets by the Packer, a machine
similar to the Uncaser. After production, these products will be warehoused or
distributed to retailers and other food establishments. The production is
continuous until the production quota is reached.

APPENDIX

Sample Tools used for Quality Assurance

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.

Bottling Process
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In coordination with
Pepsi Cola Products Philippines, Inc.

Bottles arrived with their cases ready to be cleaned

Bottles being uncased

Bottles lined up for cleaning

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In coordination with
Pepsi Cola Products Philippines, Inc.

Pre-Wash ocular inspection, Rejected bottles

Bottles that are accepted and are being fed into the bottle washer to be cleaned

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.

Bottles after being washed by the bottle washer

TEST AND QUALITY ASSURANCE

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Pepsi Cola Products Philippines, Inc.

Pasteurization tanks

Gatorade Filling Process

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Pepsi Cola Products Philippines, Inc.

Filled bottles entering the cooling tunnel (left), Cooling tunnel temperature
control panel (right)

Cooled bottles exiting cooling tunnel headint to the labeler/date coder

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.

Full Pre-Packing inspection by inspector (left), Inspector packaging defects guide

(right)

Rejected bottles by Full Pre-packing inspection

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Pepsi Cola Products Philippines, Inc.

Finished product

Canning Process:
Can Filler and sealer

Cans exiting filler and sealer (left), Root beer cans storage (right)

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.

TEST AND QUALITY ASSURANCE

In coordination with
Pepsi Cola Products Philippines, Inc.