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www.ExperienceProducts.com
http://ExperienceProducts.com/video2
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www.ExperienceProducts.com
Heres the deal... Our brains LOVE to win! Success, no matter how small,
literally floods the reward center of the brain with the happy chemicals
responsible for positive emotions such as joy, happiness and triumph...
Game-makers understand this idea deeply and use it to create highly addictive games.
Information products, programs and courses on the other hand? Not so much. The more
usual words are long, dry, dense, overwhelming and boring and the industry average of people getting through the average product is just 3%.
I dont think it needs to be this way. I think the humble info product, the home study
program, or course actually has the potential to be AS addictive, as EXCITING, as ENGAGING as some of the most popular games out there, and can help dramatically MORE
people get huge results, instead of just leaving them behind.
I want to suggest that we borrow some of the best ideas from gaming, casinos, religion,
and other areas of life that have tapped into the secrets of generating massive engagement, creating fanatical tribes and dedicated repeat customers for life.
The reason this hasnt happened yet is quite simple. This is just how weve been taught to
create products by the gurus who make a living teaching this stuff. This changes today.
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www.ExperienceProducts.com
Ive been researching this for years now, and in the next pages youll find my Viral Product
Checklist.
This is an outline the 10 Core Experiences that when stacked together in your marketing
and in your product, will start an upward growth spiral that pulls your customer in, and
along powerfully, giving them the experience of an unstoppable winning streak of learning,
success, evolution, doing things they do things they never thought possible.
This is called Positive Experience Escalation, and its is all about using small, simple, easy
actions and experiences that escalate into big results by building your customers confidence, commitment and momentum one step at a time.
When you implement what you learn here, and in the training video at
http://experienceproducts.com/video2 ...
Your products will have a dramatically higher rate of engagement and consumption -and youll go from the industry standard of around 3-5% to more than 50%
Your customers will have success begin to have huge success,
As word spreads, your products will begin to virally market themselves, with little to no
time or involvement from you.
http://ExperienceProducts.com/video2
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www.ExperienceProducts.com
http://ExperienceProducts.com/video2
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www.ExperienceProducts.com
The Viral
PRODUCT CHECKLIST
D O W N WA R D D E AT H S P I R A L
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MISSION ACCOMPLISHED
Human culture is based on celebration and rites of passage. People
need to feel a sense of completion. They also want to know whats
next? Whats the next challenge, opportunity or step in the journey?
U N S T O P PA B L E M O M E N T U M
Its not enough to win for the sake of winning. Your customers need
to feel forward progress and momentum toward the mission. The
best video games have levels and increase challenge 25% per level.
COMMUNITY
Humans are a tribe-based animal. Were hard-wired for community,
where we have a greater chance of success and survival. Create
regular opportunities for interaction. Imagine 500 workout buddies.
FEEDBACK LOOPS
Seek your customers input often. Where possible, allow them to
change the product by going through it. The product adapts to
them and they evolve the product through their participation.
NORMALIZING CHALLENGES
Changing your life and accomplishing big goals takes a lot of work
and sometimes things dont go as planned. Prepare your customers
for the challenges along the way, so they know what to expect.
C O N S TA N T W I N S
Create a game your customer can win. Build their condence,
motivation and positive emotions through small easy wins that
gradually escalate into big results. Give constant positive feedback.
FUTURE SELF
Your customer makes the choice to buy based on who they want
to become, which is often mirrored by who you or your business
portrays itself to be. Create a powerful and motivating vision.
MISSION
Dene a clear mission, goal or outcome that your customer wants
and that also seems possible to them. Be specic about how long
its going to take and how theyll know when theyre done.
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U P WA R D G R O W T H S P I R A L
C H A S I N G Y O U R TA I L
When you set lofty goals for your customers that take a long time
to achieve, its easy for people to get stuck in the process and give
up. People need to feel like theyre making forward progress.
E V E R T H I N G I S AW E S O M E
When you say that everything is fast, simple and easy, and brush
potential challenges under the rug, your customers may feel
unprepared and frustrated when they hit a bump in the road.
M E N TA L PA R A LY S I S
Most info products are based on an old school concept of lecture
or book learning. Teaching to the head. But real life change doesnt
happen thru logic and learning, it happens thru emotions and doing.
ANONYMITY
Treating your customers, clients and students like nameless,
faceless masses, so they dont feel seen, heard or validated.
They dont feel like their success matters.
I S O L AT I O N
Forgetting to create opportunities for your customers, clients and
students to interact and engage with each other so they feel alone
and unprepared for the monumental task in front of them.
S TA R T & S T O P
Many info products create a start and stop pattern of learning
and getting confused. Taking action and getting stuck. Customers
never feel like they gain momentum. It always feels hard.
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MISTAKE #1
THE NEGATIVE EXPERIENCE ESCALATION
Remember back to the last time you bought an info product, online course or home study
program of some kind. As you made the decision to go for it, perhaps you remember that
feeling of euphoria you felt just as you were hitting the submit button. You were so excited
to get your hands on it and for what it would mean to you and your life. You may have even
felt a little optimism that things could change for you.
Then, a few minutes later, that email confirmation arrives. And for 97% of people, one of 4
things happens:
#1 - it takes a moment for the confirmation email to land, or the email lands in your
spam box and while youre waiting for that email you get distracted and think: Ill check
in on this later (negative experience)
#2 - you get a rapid-fire series of emails, confirmations, receipts and getting started
messages in your inbox and you think: Whoa! I dont have time for all of this right now, Ill
come back to this later (negative experience)
#3 - You open one of the emails and you see big block paragraphs of text and you think:
NO WAY do I have time to read all this right now, Ill come back to this later (negative experience)
#4 - You actually DO read the email, you click-through and land in a membership site
where the first things you see are documents, videos, mass quantities of information!
Just a flat out TON of stuff.
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www.ExperienceProducts.com
For the folks who made it this far, your first thought is likely to be: *gulp* ha...ha are you
serious? I dont have time for all of this right now, Im gonna have to come back to this later!
And the problem is that for 97% of people, later almost never comes, which spells disaster
for both you and the customer.
This is a very simple example of what we call a Negative Experience Escalation -- where a
series of very small negative experiences that were of course NEVER INTENDED and that
stacked up quickly, one on top of the other, escalating into feelings of overwhelm - which
takes most people out of the game IMMEDIATELY! Theyre done!
Thinking back to what Id been taught by the info product gurus... Id heard people talk
about something called Thud Factor -- named after the sound that a LOT of information
makes when it lands on your doorstep. Id been trained that the louder the thud, the more
value the product had in the customers mind. And... I definitely took the thud factor
idea to heart with my first program Message to Money.
Looking back, I now realize that I inadvertently created an instant Negative Experience Escalation that took most of my customers out of the game before they ever even suited up!
Lengthy emails right out of the gate
Lots of tasks & homework to do
Lots of video to watch
Id started them on a Negative Experience Escalation of overwhelm which inevitably develops into frustration and then procrastination, unfilled expectations, refunds, and no repeat
business. What I came to realize is that the thud was actually the sound of someones
hopes and dreams dying!
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www.ExperienceProducts.com
MISTAKE #2
NOT GIVING YOUR CUSTOMER A CLEAR MISSION
Not having a clear Mission for your product is the second of the 3 biggest info product
mistakes that can reduce your sales and make it harder for your customers and students
to get the result theyre looking for. Because theyre not sure what that result is exactly,
they cant get excited about what theyre doing, they dont know when theyve reached it,
and they cant recruit other people.
Let me give you another example, for his productivity course Wake Up Productive, Eben
Pagan writes: Your mission, should you choose to accept it is to wake up 90-days from now
twice as productive as you are now!
Thats both compelling and specific, right? Youll know when 90-days have passed and
you can only imagine what it will feel like to be twice as productive as you are now.
Youre EXCITED about the prospect, and you know exactly how to recruit others in the
Mission as well: You know how Ive always struggled with focus and Ive said that I wanted to
become more productive? Well I found this amazing program thats teaching me how to double
my productivity in 90-days and its working! I cant believe how much I got done yesterday
and I cant wait to see what Ill accomplish as I keep going! You should do it with me!
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www.ExperienceProducts.com
So I invite you to create your very own Mission for your Experience Product. Whats a
clear, specific and measurable Mission or goal you want people to accept.
I invite you to share your mission in the comments below the video at:
http://ExperienceProducts.com/video2
IMPORTANT: Write it in a way that will INSPIRE someone to JOIN you on your mission.
Be seductive. Be provocative. Be inspiring. But most of all be clear and specific. Ill
be reading and responding to everything you post and giving my personal feedback
on how to improve it too, so even if you dont feel like youre able to dial it in 100%,
give it your best shot anyway and together well get you there.
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www.ExperienceProducts.com
MISTAKE #3
NEEDING TO BE THE GURU
When I started out, I followed all the experts advice and positioned myself as The Guru.
As a result, I felt a huge amount of pressure to have all the answers. I felt like I needed to
put every little detail into my product, or people wouldnt value it or me. And because
of that it took me MONTHS to create my first product and to make matters worse, it
was the WRONG product!
The idea that you need to know everything is a dangerous and costly one that can paralyze
you. Ive seen people stuck for years in the cycle of perfectionism. Success in business is
all about getting your ideas to market quickly -- and Experience Products help you do that.
Heres what happened when I gave this checklist to my student Emily Fontes
On May 15th she had an idea for a new product. Instead of trying to cram everything into
her product like most people do, she asked herself - What experience do I want to create for
my students, clients or customers? In that moment, everything got easier for her.
Two-weeks later she had 15 people in her 4-week Double Your Inquiries group coaching
program earning her $12K in just 6-weeks from scratch with a single great idea that occurred to her one day while out working out.
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www.ExperienceProducts.com
WR AP UP
IMPORTANT
Make sure youre watching the video I made as you read this
report. It will help you understand exactly how all this works in
practice. Plus I give lots of examples!
http://ExperienceProducts.com/video2
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www.ExperienceProducts.com