Prasad Adepu

Email:

prasadadepu09@gmail.com
System Administrator (SCCM)
9703022445

Mobile: +91

Job Objective
To get a challenging position in IT industry in the field of Senior System Administration
where my capabilities can be exploited for the growth of the company and provides
ample scope for career growth to IT Company.
Summary
3+ years of extensive experience with SCCM 2007 administration including Microsoft

patching by

using
WSUS and software deployments
Hands on experience in SCCM product suite (SCCM Administrator Console, Software

Distribution

,
Remote tools)
Hands on experience with Microsoft SCCM 2007 technical support with advanced

knowledge of server,

client maintenance, troubleshooting and application deployments

Good Flexibility in working as a team and maintaining the standards

Skill Set

Hands on Experience in Operating Systems Windows Server 2008/ XP/7/Vista

Expert on System Center Configuration Manager 2007

Troubleshooting, Problem Solving and SCCM 2007

Reporting with SCCM 2007

Core Skills

Software Distribution
Perform the UAT for application deployment
Deploying the applications to the machines as per the request
Ability to create Advertisement/Collections/Packages within an SCCM 2007

environment
Generating reports for the deployed applications Troubleshooting the
deployment related issues
Software Updates
Performed OAT and UAT for the monthly updates released
Prepared the test cases for the UAT testing
Deployed the monthly updates across the organization
Performed the troubleshooting for the Deployed updates
Generating the reports as per the requirements
SCCM client installation using client push method
Trouble shoot client installation
Reporting with SCCM 2007
Streamlining the deployment process using SCCM
Good communication skills

Experience Details
Organization: Honeywell Technology Solutions, Hyderabad
Designation : System Administrator (SCCM)
Duration
: March, 2012 to till date
Responsibilities:
SCCM Client Installation and troubleshooting
Configuring system to the network and adding it to domain

Package creation and distributing via SCCM 2007

20000 users

Troubleshooting the site systems and SCCM console

Microsoft patches Deployments in SCCM 2007

Un-attended OS build knowledge

Monitors the environment and takes corrective action when issues are found

Ensure that the system functions fully and effectively, enabling software to be
distributed and inventory collected and processed, while ensuring a positive
customer experience and without negatively impacting the network
Acts as third tier escalation point on client issues, and performs research to resolve
them
Monitors customer compliance to ensure that the product is fully deployed and
functioning
Performs system administration, including the creation of collections,
advertisements and basic reporting

Daily SCCM Reporting

Gathers system / client metrics for analysis

Provides technical guidance to local subject matter teams

Performs or assists in testing of product updates prior to deployment into

production
Provides content input to update end user documentation and training materials

Good in Capacity Management

Organization: Honeywell Technology Solutions, Hyderabad

Designation : IT Help Desk
Duration
: May, 2011 to March, 2012
Responsibilities:
Able to identify and organize tickets according to priority
Distribute tickets to engineers and technicians
Assist with fieldwork as requested
Troubleshoots minor equipment malfunctions and corrects them as directed by
computer operation manuals, or supervisor
Performs task necessary to prepare computer-provided information for delivery to
requesting clients
Maintains log of all worked preformed and processed, and turned in to supervisor
by the end of the day
Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and
troubleshooting
Knowledge of methodology to run computer systems and to troubleshoot minor
computer equipment malfunctions
Ability to meet deadlines
Ability to provide customer with outstanding customer care and service at all times
Installing applications and troubleshooting hardware problems

Installing and updating system related software and applications

Installing and configuring Windows 2003 & 2008 Servers

Maintaining all IT related assets

On daily basics attending users call

Install computer peripherals for users

Works on Help Desk related projects as assigned by supervisor

Gain feedback from customers about computer usage

Analytical/Decision Making Responsibilities

Ability to identify potential points of failure, areas for improvement, and identifying
pain points and bottlenecks

 Makes recommendations to the team lead in regards to process changes and

drives implementation, based on the needs of the business and product direction
Leads the team to classify and prioritize issues related to the product
Proven ability to coordinate resolution of issues on a subarea / area / global basis
Ability to effectively communicate with other groups in IT Services, business
practice representatives and outside vendors
The ability to effectively work and team with clients, management and staff
members
Strong interpersonal, client service, communication, and organizations and project
management skills
Ability to work under pressure and react appropriately in a crisis situation
Sufficient knowledge of IT operations, responsibilities, work flow processes and
procedures in order to resolve most inquiries independently
Education
B. Tech Electronics and Communication Engineering from JNT University
Personal Details
Nationality
: Indian
Date of Birth
: 30th August 1990
Marital Status
: Single
Languages
: Hindi, English and Telugu.
Passport Details
: L5567950
Expiry Date
: 20/10/2023