SHAUN QUIRK, PMP, ITIL, EMC PROVEN

Asheville, NC 28803
518.312.3932

http://shaunquirk.com

shaunquirk@gmail.com

PROJECT MANAGEMENT LEADER

Success through adaptability, determination, and supportive leadership
Accomplished and experienced professional services program manager and project management leader.
Excellent management and communication skills. Extensive experience leading global and diverse teams in
achieving results and maintaining profitability. A proven track record of successfully delivering small to large
scale (local, national and global) projects and programs. Customer focused and driven. Committed to
increasing productivity, profitability and operational success.

AWARDS, SELECTIONS AND PROMOTIONS

EMC PMO Leadership Award (2015) | EMC VP Choice Award (2014) | EMC Global Services Transformation
Award (2012) | EMC Delivery Excellence Award (2009) | EMC Peer Recognition Awards (2005, 2008, 2010)
Member of EMC Americas PM Council (2012-2016) | Oracle Projects Integration Lead (2005)
SAP Integration Lead (2012 | Four Promotions at EMC
PROFESSIONAL EXPERIENCE

EMC, Albany, NY, Newton, MA & Asheville, NC

Global Account PMO Leader / Account Program Manager

2001 2016
2012 2016

Developed, implemented, and lead PMO for General Electric focusing on project portfolio governance,
documentation standardization, delivery excellence and customer rules of engagement.

Improved service delivery to clients with significant reductions in escalations by; creating custom
detailed portfolio dashboards, becoming focal escalation point for customers and sales.

Retained for business development and services scoping efforts with sales teams, improving project
profitability, service delivery, while reducing risk and budget overruns.

Led and mentored diverse team of globally dispersed project managers, residents, contractors and
partners engaged at GE and Synchrony, improving cross communication.

Improved, managed and reported on customer onboarding process for members engaged at account,
reducing time from 6 10 weeks to 2 6 weeks.

Managed global program implementing over 200 EMC Avamar systems across 150 countries six months
ahead of schedule. Standardized design documentation and significantly improved client relationship.

Managed large Isilon storage system program. 90 implementations including data migration, expansion
and legacy equipment return, leveraging PMO developed documentation.

Selected by leadership as a member of EMC Americas PM Council focusing on continuous improvement,

reviewing and auditing PM methodology and improving customer service division communication.

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Division Delivery Practice Manager

2011 2012

Led Northeast US & Canada division professional services organization with seven management direct
reports, 130 architects, consultants, residents and implementation engineers

Reorganized into product solution groups, improving resource utilization, availability and enhanced
career path management.

Joined forces with sales, customer service, delivery, resource, corporate and client management,
resolving issues through active listening and developing immediate action plans.

Safeguarded highest level of employee productivity through leadership, coaching, metrics monitoring,
report development, reducing resource costs by integration of overseas centers of excellence.

Managed Global Services transformation program, integrating 40 engineers into customer service
organization, rolled out new call management system, and developed process flows and procedures.

Project Manager / Sr. Project Manager / Program Manager

2001 2011

Lead Project / Program Manager for New York and Connecticut government agencies and Corporate /
Enterprise Sector accounts, executing wide range of programs and projects ($1Ks $1Ms) on schedule
and within budget.

Created detailed project management workbook, ensuring consistent execution of project management
best practices across customer base.

Developed, managed and distributed dashboard report of delivery team MBO metrics for leadership
team, improving visibility of performance.

Established and documented comprehensive new hire mentoring program for project managers,
reducing amount of required onboarding and shadowing time.

Improved PM team collaboration by, developing, managing and documenting internal PM repository and
collaboration site.

LEXISNEXIS, Albany, NY

1998 2001

IT Operations Manager
Led all data center operations, data protection and disaster recovery, covering four dispersed data
centers.
Developed, mentored and managed IT operations team members, increasing productivity.
Owned governance of backup, recovery, archiving, systems processing, print processing and systems
monitoring, improving customer service.
Mastered facilities management, planning and design.
Maximized operational performance by improvement of internal processes and controls.

MILITARY SERVICE
US NAVY
Nuclear Reactor Operator | Electronics Technician | Computer Systems Technician

EDUCATION, PROFESSIONAL CERTIFICATIONS & TRAININGS

State University of NY, Empire State College Business | El Camino College Mathematics
Project Management Professional Certification | Cloud Services Certification
Professional Storage Infrastructure Certification | ITIL Certification
Six Sigma Green Belt Certification Training | Microsoft Project Orange Belt Certification
EMC Proven Professional | VMware Certified Professional Training

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Testimonials

Shaun has been a valuable member of my team for many years. He was a top performing Project Manager
who evolved into a Program Manager. He was assigned to the largest account in the Northeast Division to
take ownership of all EMC professional service delivery. He was responsible for delivery quality and helped
grow our book of business at twice the market over the last 3 years. - Bruce Bridges Vice President at EMC
As Shauns direct manager at EMC, I had the opportunity to see the quality of his work, his professionalism,
and the respect he earned from his General Electric / Synchrony Financial account team. The PMO he built
improved the quality and consistency of professional services delivered to the account and set the standard
for others following in his footsteps. Part and parcel of that was a strong focus on mentoring junior PMs
both on- and off-shore. I recommend Shaun without reservation and would welcome a chance to work with
him in the future. Gregory Little, PMP Program Mgr. @ Cisco Security Solutions
I've had the privilege of working with Shaun Quirk extensively during his tenure at EMC as the PMO for the
GE and Synchrony Financial global accounts. As PMO, Shaun had a great deal of responsibility in reporting
project status, vetting potential technical resources, advising as to pressing project issues, and assisting in
identifying new business. Shaun was truly a trusted adviser to me and to the entire team. Any company
would be much better for having Shaun as part of their team. He is diligent, dedicated, and collaborative. I
endorse him fully and I highly recommend him and his talents to any potential employer. - Peter Antoinette

Consulting Services Director at EMC

As a customer, I had the opportunity to work with Shaun on a large storage migration initiative spanning
multiple sites, countries, and technologies. Shaun is an excellent project management leader who has deep
technical expertise, understands business needs, and delivers positive outcomes for customers. His attention
to detail and ability to manage large diverse technical teams enables him to deliver results in an uncertain
world. Shaun has excellent communication skills and was always quick to identify opportunities for
improvement and efficiency. I also found Shaun to be very honest and have the customers best interest.
Rob Brock IT Leader Data Protection at General Electric
Shaun was instrumental in Program Managing a number of multi-million dollar, high visibility, and high risk
service engagements for EMC at GE. He was extremely detail oriented and organized. Shaun's
communication skills with the customer often times help us win trust and partnership with GE. I would
welcome Shaun on-board to any team I build in the future. - Bill Moorman Systems Engineer Mgr. at EMC
As a PMO Lead for the GE District I had the pleasure to work with Shaun for several years. Shaun prides
himself in being a team player taking on multiple responsibilities from ensuring deliverables, overseeing
bids, assisting in RFP's, etc., all while managing to stay profitable. Shaun is highly respected by his
colleagues and skillfully managed the multitude of personalities engaged in delivering these projects. He has
superb problem-solving skills as well as exceptional team-building skills. He also possesses excellent
communication skills, both verbal and written. I am happy to recommend Shaun Quirk and I hope you will
seriously consider him. -Dennis Carde Advisory SE at EMC
I ran a program within Shaun's PMO. Shaun's guidance, escalation management, and culture within the
PMO facilitated the success of the program I ran and helped Synchrony Financial meet several key
organizational targets. Shaun is a great leader with vision that allows PMs to manage their own programs
and projects but is also able to roll up his sleeves and manage issues when necessary.
- Alex Miletich, PMP, MBA Cloud Infrastructure Technical Project Manager at Virtustream
I have worked with Shaun now for over 7 years and I can honestly say he is one of the best
Program/Project Managers I have ever had the privilege to work with. He is not only very intelligent,
capable and expert in the Storage and IT world, but he has the inter-personal skills and the client facing
prowess to be very successful in any environment/engagement he is thrown into. I would recommend
Shaun for any and all opportunities he may apply for in the future. -Michael Phillips Program Manager at

nfrastructure