2015AsianMAKE ES PDF

2015 Asian Most Admired Knowledge
Enterprises (MAKE) Report

Executive Summary
The Asian Most Admired Knowledge Enterprises (MAKE) study is part of Teleos MAKE
research program. The Asian MAKE study was established in 2002 to recognize organizations
(founded and headquartered in Asia) for their ability to create shareholder value (or in the case of
public and non-profit organizations, to increase stakeholder value) by transforming new as well as
existing enterprise knowledge into superior products/services/solutions.
The Asian MAKE research is based on the Delphi methodology. This research tool employs an
expert panels perceptual knowledge to identify critical issues in the case of the Asian MAKE
study to identify those organizations which are leaders in creating organizational intellectual
capital and value through the transformation of individual/enterprise knowledge into world-class
products/services/solutions. After several rounds of deliberation, a consensus is developed among
the panels experts. It is this consensus of expert opinion which provides the validity to the Delphi
and Asian MAKE study results.
An Asian-based panel of Fortune Global 500 senior executives and leading knowledge
management and intellectual capital experts selects the Asian MAKE Winners. In the Asian
MAKE study there are three rounds of consensus building. In the first round, members of the
expert panel nominate enterprises founded and headquartered in Asia.
From the list of nominees, each member of the expert panel then evaluates and selects a maximum
of three organizations as best practice. Those organizations selected by at least 5% of the Asian
MAKE expert panel are recognized as Asian MAKE Finalists. In the third and final round, the
Asian MAKE Finalists are ranked against each of the eight knowledge performance dimensions
which form the MAKE framework and are the visible drivers of wealth creation:
creating a knowledge-driven enterprise culture
developing knowledge leaders and workers
innovation (R&D, creativity and new product/solution/service design and delivery)
maximizing enterprise intellectual capital
enterprise-wide collaboration and knowledge sharing
2015 Asian Most Admired Knowledge Enterprises

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E-mail: teleos@mac.com
Website: http://www.knowledgebusiness.com
creating a learning organization

managing customer/stakeholder knowledge
transforming corporate knowledge into shareholder/stakeholder value
A total of 56 organizations were nominated as 2015 Asian Most Admired Knowledge Enterprises
(see Appendix 1). Out of this group, 35 organizations were recognized as 2015 Asian MAKE
Finalists (see Appendix 2). A total of 25 Asian MAKE Finalists were recognized as 2015 Asian
MAKE Winners (based on the total composite scores).
The Winners of the 2015 Asian MAKE study, conducted by Teleos in association with The
KNOW Network, are (in alphabetical order):
Architectural Services Department (Government of Hong Kong) (Hong Kong SAR, China)
Arup Hong Kong (Hong Kong SAR, China)
CLP Power Hong Kong (Hong Kong SAR, China)
COFCO Corporation Nutrition and Health Research Institute (China)
Dr. Reddys Laboratories (India)
eClerx Services (India)
EY, Hong Kong (Hong Kong SAR, China)
Ernst & Young Hua Ming LLP (China)
Far East Holding Group Co. (China)
HCL Technologies (India)
Infosys Limited (India)
Isfahan Mobarakeh Steel Company (Iran)
Korea Water Resources Corporation (Republic of Korea Government) (S. Korea)
Pertamina (Indonesia)
Samsung Electronics (Samsung Group) (S. Korea)
Samsung SDS (Samsung Group) (S. Korea)
Singapore Armed Forces (Government of Singapore)
Tata Consultancy Services (Tata Group) (India)
Tech Mahindra (Mahindra Group) (India)
TELKOM Indonesia (Government of Indonesia) (Indonesia)
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Titan Company (JV Tata Group and Tamil Nadu Industrial Development Corporation) (India)
Toyota (Japan)
United Tractors (Indonesia)
Wipro Limited (India)
Woods Bagot (Australia)
The Asian MAKE study is a measure of the rate at which an organization is transforming its tacit
and explicit corporate knowledge into new enterprise intellectual capital and increased
shareholder/stakeholder value. This years Asian MAKE Winners are creating enterprise
intellectual capital and shareholder/stakeholder value over twice as fast as their peers supported
by trends in innovation capability, market capitalization, return on assets and revenues, brand
value, etc.
According to Rory Chase, managing director of Teleos, The 2015 Asian MAKE Winners have
been recognized as leaders in effectively transforming enterprise knowledge into wealth-creating
ideas, products and solutions. Their expanding portfolios of intellectual capital are enabling them
to out-perform their competitors during this period of continuing economic uncertainty.
The Singapore Armed Forces has been recognized as the Overall Asian MAKE Winner for the
third time. Past Overall Asian MAKE Winners include: POSCO, Samsung SDS, Tata Steel and
Toyota.
Key Findings
Business leaders, analysts and investors constantly ask: What are the economic and competitive
advantages of pursuing a business strategy based on knowledge leadership? Based on the
findings of the 2015 Asian MAKE study, the benefits of this approach are tangible and significant.
Successfully managing enterprise knowledge yields big dividends. The 2015 Asian MAKE
Winners average Return on Revenues (ROR) was 13.7% 3.5 times that of the Fortune Global
500 ROR company median. The average Return on Assets (ROA) for the 2015 Asian MAKE
Winners was 15.2% 5.9 times that of the Fortune Global 500 ROA company median.
Other findings include:
Architectural Services Department (Government of Hong Kong), CLP Power Hong Kong,
COFCO Corporation Nutrition and Health Research Institute, Dr. Reddys Laboratories, EY
Hong Kong, Ernst & Young Hua Ming LLP, Far East Holding Group Co., HCL Technologies,

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Isfahan Mobarakeh Steel Company and Tech Mahindra are recognized for the first time as
Asian MAKE Winners.
Asia has a young population when compared to Europe and North America, yet even in Asia
that are signs that countries like China, India, Singapore and South Korea are finding it
increasingly difficult to recruit, train and retain key knowledge workers.
This years Asian MAKE Winners excel at developing knowledge workers through senior
management leadership, developing knowledge-based products/services/solutions, and
organizational learning.
Asian-headquartered organizations face challenges in maximizing enterprise intellectual
capital, and transforming enterprise knowledge into shareholder value.
2015 Asian MAKE Hall of Fame

Over the past 14 years, only 74 organizations have been recognized as Asian MAKE Winners.
Samsung SDS is the only organization which have been recognized as an Asian MAKE Winner
every year since the Asian MAKE research study began in 2002.
An even more select group of organizations form the 2015 Asian MAKE Hall of Fame. These 13
organizations have been Asian MAKE Finalists in each of the past five annual studies: Arup Hong
Kong, eClerx Services, Infosys Limited, Korea Water Resources Corporation, POSCO, Samsung
SDS, Singapore Armed Forces, Tata Consultancy Services, Tata Steel, Toyota, United Tractors,
Wipro Limited and Woods Bagot.
2015 Asian MAKE Winners

The 2015 Asian MAKE Winners (in alphabetical order) are:
The 2015 Asian MAKE panel has recognized the Architectural Services Department for creating a
knowledge-driven enterprise culture, and developing knowledge leaders and workers. This is the
first time that the Architectural Services Department has been recognized as an Asian MAKE
Winner.

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The 2015 Asian MAKE panel has recognized Arup Hong Kong for enterprise-wide collaboration
and knowledge sharing. This is the fifth time Arup Hong Kong has been recognized as an Asian
MAKE Winner.
The 2015 Asian MAKE panel has recognized CLP Power Hong Kong for developing knowledge
leaders and workers (first place). This is the first time that the CLP Power Hong Kong has been
recognized as an Asian MAKE Winner.
The 2015 Asian MAKE panel has recognized COFCO Corporation Nutrition and Health Research
Institute for maximizing its enterprise intellectual capital. This is the first time that the COFCO
Corporation Nutrition and Health Research Institute has been recognized as an Asian MAKE
Winner.
Dr. Reddys Laboratories (India)
The 2015 Asian MAKE panel has recognized Dr. Reddys Laboratories for managing
customer/stakeholder knowledge. This is the first time that the Dr. Reddys Laboratories has been
The 2015 Asian MAKE panel has recognized eClerx Services for managing customer/stakeholder
knowledge (first place). This is the third time that eClerx Services has been recognized as an
Asian MAKE Winner.
The 2015 Asian MAKE panel has recognized EY, Hong Kong for managing customer/stakeholder
knowledge. This is the first time that the EY, Hong Kong has been recognized as an Asian MAKE
Winner.
The 2015 Asian MAKE panel has recognized Ernst & Young Hua Ming LLP for enterprise-wide
collaboration and knowledge sharing. This is the first time that the Ernst & Young Hua Ming LLP has
been recognized as an Asian MAKE Winner.

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The 2015 Asian MAKE panel has recognized Far East Holding Group Co. for creating a learning
organization. This is the first time that the Far East Holding Group Co. has been recognized as an
Asian MAKE Winner.
The 2015 Asian MAKE panel has recognized HCL Technologies for managing
customer/stakeholder knowledge. This is the first time that the HCL Technologies has been
The 2015 Asian MAKE panel has recognized Infosys Limited for maximizing its enterprise
intellectual capital, and transforming corporate knowledge into shareholder/stakeholder value.
Infosys Limited is a 13-time Asian MAKE Winner.
The 2015 Asian MAKE panel has recognized Isfahan Mobarakeh Steel Company for enterprisewide collaboration and knowledge sharing (first place). This is the first time that the Isfahan
Mobarakeh Steel Company has been recognized as an Asian MAKE Winner.
Korea Water Resources Corporation (S. Korea)
The 2015 Asian MAKE panel has recognized Korea Water Resources Corporation (K-water) for
transforming corporate knowledge into shareholder/stakeholder value. This is the eight consecutive
year that K-water has been an Asian MAKE Winner.
The 2015 Asian MAKE panel has recognized Pertamina for enterprise-wide collaboration and
knowledge sharing. This is the third consecutive year that Pertamina has been recognized as an
Asian MAKE Winner.
Samsung Electronics (South Korea)
The 2015 Asian MAKE panel has recognized Samsung Electronics for managing
customer/stakeholder knowledge, and transforming enterprise knowledge into stakeholder value.
Samsung Electronics is a five-time Asian MAKE Winner.

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Samsung SDS (South Korea)

The 2015 Asian MAKE panel recognized Samsung SDS for transforming enterprise knowledge
into stakeholder value. Samsung SDS is a 14-times Asian MAKE Winner (including 2007, 2009
and 2012 Overall Asian MAKE Winner).
Singapore Armed Forces (Singapore)
The 2015 Asian MAKE panel has recognized the Singapore Armed Forces for enterprise-wide
collaboration and knowledge sharing, creating a learning organization, and transforming enterprise
knowledge into stakeholder value. This is the sixth consecutive year that the Singapore Armed
Forces has been recognized as an Asian MAKE Winner (including 2010, 2014 and 2015 Overall
Asian MAKE Winner).
Tata Consultancy Services (India)
The 2015 Asian MAKE panel has recognized Tata Consultancy Services for developing
knowledge leaders and workers. Tata Consultancy Services is an 11-time Asian MAKE Winner.
Tech Mahindra (India)
The 2015 Asian MAKE panel has recognized the Tech Mahindra for creating a learning
organization. This is the first time that the Tech Mahindra has been recognized as an Asian
MAKE Winner.
The 2015 Asian MAKE panel has recognized TELKOM Indonesia for maximizing its enterprise
intellectual capital. This is the second consecutive year that TELKOM Indonesia has been
The 2015 Asian MAKE panel has recognized The Titan Company for innovation and new product
development (first place), and transforming enterprise knowledge into stakeholder value (first
place). This is the second consecutive year that The Titan Company has been recognized as an
Asian MAKE Winner.
Toyota Motor Corporation (Japan)
The 2015 Asian MAKE panel has recognized Toyota Motor Corporation for maximizing its
enterprise intellectual capital. Toyota is a 13-time Asian MAKE Winner (including 2002-2006
and 2013 Overall Asian MAKE Winner).
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The 2015 Asian MAKE panel recognized United Tractors for enterprise-wide collaboration and
knowledge sharing. This is the sixth consecutive year that United Tractors has been recognized as
an Asian MAKE Winner.
The 2015 Asian MAKE panel recognized Wipro Limited for creating a knowledge-driven
enterprise culture (first place). Wipro Limited is the 13th consecutive year Wipro Limited has
been recognized as an Asian MAKE Winner.
The 2015 Asian MAKE panel has recognized Woods Bagot for maximizing its enterprise
intellectual capital (first place), and enterprise-wide collaboration and knowledge sharing (first
place). Woods Bagot is a seven-time Asian MAKE Winner.
MAKE Research Program

Teleos, an independent knowledge management and intellectual capital research company,
administers the Most Admired Knowledge Enterprises (MAKE) program. The KNOW Network
http://www.knowledgebusiness.com is a Web-based global community of organizations
dedicated to networking, benchmarking and sharing best knowledge practices leading to superior
business performance.
The MAKE research program consists of the annual Global MAKE study the international
benchmark for best practice knowledge organizations. In addition, MAKE studies are conducted
to identify leading knowledge-driven organizations at the regional/national level, including the
Americas, Asia and Europe; and China, Hong Kong, India, Indonesia, Iran and Russia.
The 2015 MAKE Report is available from Teleos. It contains the MAKE rankings, key findings,
best knowledge practices, and profiles of winners. The 2015 Knowledge Intensive Sector Leaders
Report ranks global knowledge leaders in over 20 business sectors.
To order a copy of the 2015 MAKE Report or 2015 Knowledge Intensive Sector Leaders Report,
or for more information on the MAKE research program, contact: Teleos: teleos@mac.com

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Appendix 1: 2015 Asian MAKE Nominees

This years Asian MAKE panel of experts nominated a total of 56 organizations. They are listed
alphabetically:
Acer (Taiwan)
Akshaya Patra Foundation (India)
Alcoa of Australia (JV Alcoa and Alumina) (Australia)
Astra Honda Motor (Indonesia)
ASUSTek Computer (Taiwan)
Atlassian (Australia)
Bandar Imam Petrochemical Company (Iran)
Bank Central Asia (Indonesia)
Bank Negara Indonesia (Indonesia)
BINUS University (Indonesia)
Canva (Australia)
CCC Heep Woh College (Hong Kong SAR, China)
Centre for Development of Advanced Computing (Government of India) (India)
Dr. Reddy's Laboratories (India)
Hindustan Unilever Limited (Unilever) (India)
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LG CNS (LG Group) (S. Korea)
Mindtree (India)
Pasargad Bank (Iran)
Petronas (Malaysia)
PFK Lawler (Australia)
POSCO (S. Korea)
Rekayasa Industri (Indonesia)
Reliance Industries (India)
Singapore Power (Temasek Holdings) (Singapore)
Straits Knowledge (Singapore)
Sun Pharmaceutical Industries (India)
Taiwan Semiconductor Manufacturing Company (Taiwan)
Tata Chemicals (Tata Group) (India)
Tata Steel (Tata Group) (India)
Tata Teleservices (Tata Group) (India)
Tower Bersama Infrastructure (Tower Bersama Group) (Indonesia)
Toyota (Japan)
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WorleyParsons (Australia)

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Appendix 2: 2015 Asian MAKE Finalists

A total of 35 organizations were recognized as 2015 Asian MAKE Finalists (based on
nominations from at least 5% of the Asian MAKE expert panel). They are listed alphabetically:
Bandar Imam Petrochemical Company (Iran)
Dr. Reddy's Laboratories (India)
Hindustan Unilever Limited (Unilever) (India)
LG CNS (LG Group) (S. Korea)
Mindtree (India)
Pasargad Bank (Iran)
POSCO (S. Korea)
Singapore Power (Temasek Holdings) (Singapore)
Tata Chemicals (Tata Group) (India)
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Tata Steel (Tata Group) (India)
Toyota (Japan)
WorleyParsons (Australia)

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2015 Asian Most Admired Knowledge

Enterprises (MAKE) Report

2015 Asian Most Admired Knowledge Enterprises

creating a learning organization

2015 Asian Most Admired Knowledge Enterprises

2015 Asian MAKE Hall of Fame

2015 Asian MAKE Winners

2015 Asian Most Admired Knowledge Enterprises

Arup Hong Kong (Hong Kong SAR, China)

2015 Asian Most Admired Knowledge Enterprises

Far East Holding Group Co. (China)

2015 Asian Most Admired Knowledge Enterprises

Samsung SDS (South Korea)

United Tractors (Indonesia)

MAKE Research Program

2015 Asian Most Admired Knowledge Enterprises

Appendix 1: 2015 Asian MAKE Nominees

Infosys Limited (India)

Wipro Limited (India)

2015 Asian Most Admired Knowledge Enterprises

Appendix 2: 2015 Asian MAKE Finalists

Tata Consultancy Services (Tata Group) (India)

2015 Asian Most Admired Knowledge Enterprises

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