MA. LEA B.

PALILEO
064 Sitio Sto Nino San Martin
De Porres Paranaque City
Mobile No. +639212380631
Obtain a position at a company where I can maximize my management skills, quality
assurance, and training experience.

PERSONAL INFORMATION
Nickname
Age
Nationality
Civil Status
Birth date
Birthplace
Fathers Name
Occupation
Mothers Name
Occupation
Special Skills and Interest

Lei
29 years old
Filipino
Single
April 11, 1987
Sulat Eastern Samar
Jose Palileo
OFW
Monette Palileo
Housewife
Microsoft word,
Microsoft Powerpoint,
Microsoft excel,

EDUCATIONAL BACKGROUND

COLLEGE

Our Lady of Fatima University

(2007-2010)
Manila Central University
(2005-2006)

SECONDARY

Gregorio Araneta University

Foundation
(2000-2004)

PRIMARY

Sulat Central Elementary School

(1994-2000)

WORK EXPERIENCE

Alorica Pacific Rim

Technical Support Agent

Alphaland Southgate Tower
2258 Chino Roces Ave. cor.
EDSA
Makati City, 1232 Philippines
July 3, 2013 Present
Job Description:
Assist Customers in
Troubleshooting
their equipment such as
Modem, Router, TV receiver,
Digital home phones.Answers
Billing inquiries. Offers
upgrades/ downgrade to their
package that they are
subscribed to.
Responsible of rescheduling
appointments.

Makati Prime Tower Suites

Room Attendant
Kalayaan Avenue corner
P. Burgos St., Bel-Air
Makati City, Metro Manila
Philippines
June 17, 2012 June 17, 2013
Job Description:
responsible for the cleanliness
of rooms in the Hotel. It
involves vacuuming floors and
curtains, changing bed linen,
dusting surfaces, cleaning
mirrors and bathroom fixtures,
and washing windows.

Teleperformance

Technical Support Agent

2nd Flr, Santana Grove, Dr.
A. Santos Avenue,
Sucat, Paranaque City
Philippines
March 06, 2012- June 08, 2012

Job Description:
Support customers with their
Technical needs and assist
them with basic
troubleshooting over the
phone. answering Technical
concerns with regards to their
Personal computers and
Laptop Computers.

Stream Global Services

Customer Sales Associate

3rd Floors, Plaza Building
Northgate Cyberzone,
Filinvest Corporate City
Alabang, Muntinlupa City 1781
Philippines
Feb. 14, 2011-Aug. 09, 2011
Job Description:
Taking Inbound calls and
providing customer service
needs. Assisting customers in
purchasing mobile products
including monthly plan.

Bacolod Chicken Inasal

Service Crew
Tiendesitas Pasig City
Philippines
April 7, 2010 January 29, 2011
Job Description:
Ensure smooth operation in
outlets
Assist customers and take
orders guide customers, Clear
tables,Provide good customer
service.

TRAININGS ATTENDED

American Safety and Health Institute

Advanced Cardiac Life

Support and Basic Life
Support
Unit 2F, MARSK Building,
Aurora Blvd cor Balete Drive,
QUEZON CITY
Jul 22, 2016- Jul 23, 2016

Global Learning Innovations Institute

Difficult Airway
(Perianesthesia Nursing
Seminar)
Veterans Medical Memorial
Center, North Ave., Quezon
City, Metro Manila
August 3, 2014
Inhalational Anesthesia
(Perianesthesia Nursing
Seminar)
Veterans Medical Memorial
Center, North Ave., Quezon
City, Metro Manila
August 3, 2014
Malignant Hyperthermia
(Perianesthesia Nursing
Seminar)
Veterans Medical Memorial
Center, North Ave., Quezon
City, Metro Manila
August 3, 2014

Top Star Hospitality Training

Housekeeping
Room 331 Garden Plaza Hotel
And Suites, Belen Street.
Paco Park, Manila
June 10, 2012 June 13, 2012

Job Solutions Phils. Inc.

Call center Training

English Language Proficiency
May 24, 2010 - June 3, 2010

CHARACTER REFERENCE
Yebou Ventura

Team Leader
Stream Global Services
Northgate Cyberzone
Alabang, Muntinlupa
Cel. No. 09175013322

Venus Cruz

Store Owner
Garden of Paradise
Palmera Spring 4
Camarin, Caloocan City
Tel. No. 9621979

Lymar Manalo

Production Outsource
Clerk/Inspector
Team Quest Technology Inc.
FCIE Dasmarinas Cavite
Cel no: 639398958541

I hereby certify that the above information are true and correct to the best of my
knowledge.
__________________
Ma. Lea B. Palileo