Académique Documents
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An active verb
11. Performs lab procedures. Accurately completes and submits paperwork to appropriate lab
based on managed care contracts.
12. Receives and gives referrals to patients.
13. Accurately and thoroughly enters scheduling data. Always documents no shows/
cancelations/add-ons. Enters all demographics properly and accurately. Completes
insurance verification for all patients.
While this approach results in a fairly comprehensive list of tasks, the list is often too long and
unwieldy to be used. And it doesn't assign or reflect any priority to the tasks. It's also hard to use
this list in job requisitions, performance appraisal forms, or to determine appropriate learning
and development activities.
o Be the primary liaison with HR leadership for entity planning and implementation
efforts. Coordinate on-going entity project training and testing needs.
o Work collaboratively with key stakeholders to determine areas of optimization,
deconstruct issues and develop solution approach.
While this approach results in a more manageable list, it doesn't easily map essential functions
and tasks to competencies. It can also be hard to use this list in job requisitions, performance
appraisal forms, or to determine appropriate learning and development activities.
Competency name
Every job should have 3-7 job-specific competencies that reflect the things they are accountable
for.
Here are a few examples of job-specific competencies, used by Halogen Software customer St.
Anthony's Medical Center (Source: Dynamic job descriptions that drive performance (webinar),
Gordon Medlock, HRIZONS, Suzanne Beattie, Saint Anthonys Medical Center)
Clinical systems assessment
Completes an accurate assessment of all required physical systems without any patient
complaints and ensuring quality patient safety and care.
o Completes physical systems assessments of patients within thirty (30) minutes of
patient admission, within 1 hour of coming on duty for shift, and at transfer or
discharge from unit.
o Completes assessment of all required systems, including neurological,
cardiovascular, respiratory, gastrointestinal, genitourinary, musculoskeletal,
integumentary, incision/wound/dressing, psychosocial, and discomfort/pain.
o Three or fewer incidents of non-compliance and no legitimate complaints with
regard to chart reviews.
o No incidents of non-compliance and no legitimate complaints for transfers or
discharges from unit.
o Documents shift assessment on the medical record within two (2) hours of coming
on duty, performs reassessments and documents changes on the medical record
according to guidelines.
Accountability
Takes responsibility for own actions, including the impact of own decisions on patients
and others. Takes appropriate action when anyone in the organization violates standards
or regulations. Acts in a way that demonstrates deep personal integrity and serves as a
positive example of why others should trust the organization. Views oneself as a
reflection of the organization by following through on commitments and accepting
ownership of any mistakes he or she might make.
Service standards
Alters behaviors based on feedback, when behaviors are perceived by others as offensive
or embarrassing.
Adheres to all policies and procedures identified by St. Anthony's.
Treats others respectfully and actively listens when someone is speaking to them.
Greets others in elevators, hallways, etc., introducing self and purpose as the situation
warrants AIDET.
As you can see, these job-specific competencies could easily be used in a job requisition or on a
performance appraisal form. You could also identify learning activities that would help develop
these job-specific competencies.