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Date Issued:
1st February, 2016
Unit Code
Unit:
Communicating in Health and Social Care
Organisations (unit 1)
Student ID
Internal Verifier:
Shirley Yearsley
T/601/1560
Submission Date:
5th May, 2016
Coursework Regulations
1.
Students are required to submit their coursework on-line through online e-learning system
http://stponline.org.uk. Detailed information about this is available in the student handbook submission
2.
Details of submission procedures and penalty fees can be obtained from Academic Administration or
the general student handbook.
Late coursework will be accepted by Academic Administration Office and marked according to the guide-lines
given in your Student Handbook for this year. Please note: The College policy on late submission is that
students should develop good time management skills which will not only benefit them during their
academic studies but also in future employment.
We are in future therefore going to limit grades on work that is submitted late or very late to a pass
grade even if the work itself is at a higher level.
This is to ensure that all students are treated equally, those who submit on time should not be put at
disadvantage by those students who take longer to submit the work but have the opportunity to gain a
higher grade.
The only exception to this are students who have verifiable extenuating circumstances.
Academic Administration WILL NOT issue extension forms to students unless they have written evidence from
an official source which confirms the students inability to submit on time. This would need to come from e.g: a
GP, Council. Hospital etc. and must be relevant to the time when submission was due. So if the student was in
Hospital 6 months ago this does not affect their current ability to submit.
Please DO NOT ask academic administration for an extension form unless you have verifiable evidence.
3.
If you need an extension (even for one day) for a valid reason, you must request one, using a
coursework extension request form available from the Academic Administration Office. Do not ask
the lecturers responsible for the course - they are not authorised to award an extension . The
completed form must be accompanied by evidence such as a medical certificate in the event of you
being sick.
February, 2016
Page 1 of 9
Assessment
4.
February, 2016
Page 2 of 9
Assessment
Assessment requirements
L1. Be able to
explore how
communication
skills are used
in health and
social care
L2. Understand
how various
factors
influence the
communication
process in
health and
social
care
L3. Be able to
explore the use
of information
and
communication
technology (ICT)
in health and
social care
Breakdown of assignment:
Suggested word count for this essay is 3000 consisting of three main sections (1,000 words
per section) addressing the learning outcomes above. A certain allowance is made on top of
this (10 15%) by markers but part of academic ability is to be able to show that your work
is concise and to the point. If your work is significantly more than the suggested word count
your grade will be capped at pass.
In this assignment students must demonstrate their understanding of communication
principles, techniques and strategies used in a health and social care settings. Please refer
to the case study overleaf.
A copy of an essay format will be made available to students.
February, 2016
Page 3 of 9
Assessment
February, 2016
Page 4 of 9
Assessment
HINTS:
In order to achieve assessment criterion 1.2; you must demonstrate how you
use your communication skills in your work place. (Health and Social Care
setting)
You must analyse the communication skills in this case study and benchmark
these skills against your own communication skills within the health and
social care.
You are expected to use the Hospital appointment case study above along with the
youtube video1 http://www.youtube.com/watch?v=I8mArKY0jUM Panorama Behind
Closed Doors Elderly Care Exposed BBC documentary 20141
Following reading the case study, watching the video and reflecting on practice attempt to
answer L01 and 2 paying particular attention to the command words in the assessment
requirements e.g analyze / review etc.
NOTE: in order to achieve assessment criterion 1.2, students must demonstrate how you
have used communication skills in health and social care settings.
Also by presenting evidence based materials from work place. (This may include a scan
copy of letter from workplace; detailing how student has explored communication skills in
1.2)
February, 2016
Page 5 of 9
Assessment
NB: You are also given the opportunity to achieve assessment criteria 1.2 and 3.1 in
Personal and Professional Development (PPD) course unit if you do not complete
here with proof of work product.
Coursework requirements:
To receive formative feedback on the essay it should be handed in on the 4th and 8th week
of the course.
Final submission date: 5th May, 2016
Higher Grade descriptors
The MERIT and DISTINCTION grade descriptors and their indicative characteristics need
to be viewed as a qualitative extension of the assessment criteria for PASS. Please see
below how certain assessment criteria for PASS have been linked to certain grade
descriptors for MERIT and DISTINCTION.
In order to achieve a merit in a unit
MERIT descriptors:
OPPORTUNITIES TO GAIN M1
ARE IN YOUR WORK AT:
February, 2016
Page 6 of 9
Assessment
DISTINCTION descriptors
In order to achieve a
distinction the learner must:
February, 2016
.
innovation and creative thought have been
applied by:
Page 7 of 9
Assessment
OPPORTUNITIES TO GAIN D3 ARE IN
YOUR WORK AT:
Learning Outcome 1, 2 and 3.
And
February, 2016
Page 8 of 9
Assessment
Indicative reading for learners
Textbooks
Donnelly, E. and Neville, L. 2008. Communication and interpersonal skills. Exeter: Reflect
Press.
Dunhill, A., Elliott, B. and Shaw, A. (eds). 2009. Effective communication and engagement
with children and young people, their families and carers. Exeter: Learning Matters.
Glassman, W. G. and Hadad, M. 2008. Approaches to psychology. Milton Keynes: Open
University Press.
Hugman, B. 2009. Healthcare communication. London: Pharmaceutical Press.
Hill, A. and Shaw, I.. 2011. Social work and ICT. London: Sage.
Moss. B. 2012. Communication skills in health and social care. 2nd ed. London: Sage.
Platt, L. 2011. Understanding inequalities: Stratification and difference. London: Sage.
Stretch, B. 2007. Health and social care. Oxford: Heinemann.
Websites
Government services and information
www.gov.uk
Health and Safety
www.hse.gov.uk/healthservices/index.htm
Office for National Statistics
www.ons.gov.uk/
Social care
www.dh.gov.uk/health/category/policy-areas/social-care/
February, 2016
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