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CITY CYCLER
MOBILE
APPLICATION
Author: Vlada Mashkovich
HCI 454: Information Architecture
PERSONAS
USER THAT HAS JUST
GOTTEN INTO AN
ACCIDENT, IMMEDIATELY
AFTER THE ACCIDENT
*The screens provided focus on this
persona
This application is designed to aid the cyclist that has just been in an
accident. Because it is incredibly difficult to deal with paperwork immediately
after an accident due to stress and adrenaline, the Chicago City Cycler
Collision Assistant walks the traumatized cyclist through the necessary steps
that they have to take. The mobile application ensures that the cyclist
completes all the required paperwork and steps to be able to receive
insurance claims such as damage reimbursement and medical
reimbursement, if eligible. The application also provides police assistance to
make sure that all of the legal documents are properly handled. The
application also provides any medical assistance in case of an emergency.
This application has the potential to be used as a record keeping tool for
previous collision claims and benefits. Since much of the information entered
for the purposes record keeping and transfer to the various entities involved in
an accident (police officers, insurance providers, etc) is stored in this
application, this information can also be retrieved in the future. Often,
insurance agents and medical providers ask for insurance claims at a later
time after the accident. If any legal services are needed to deal with the
accident, information of police claims and any evidence needed can be
accessed from this application.
SCENARIOS
SCENARIOS
Miranda has been in an accident a few days ago and her bike got damaged
and her right shoulder has been hurting. At the time of the accident, an
insurance claim has been filed with the drivers insurance and shes waiting to
get confirmation on what the insurance can award her to get her bike fixed
and get chiropractic assistance for her shoulder. An insurance agent calls her
to confirm the claim ID and some of the details of her accident. Miranda
opens up the Chicago City Cycler Collision Assistant and shares the details
needed with the insurance agent. The insurance agent pulls up the
information on Mirandas collision claim and tells her that she has a some
money provided by the drivers insurance company that she can use to get
her bike fixed or get a new bike. She also tells her that she has some money
provided by the insurance company that she can use for chiropractic care.
The agent tells Miranda that she should share the agents name, contact
information, and insurance claim number with the chiropractor. Miranda
records that information into the Chicago City Cycler Collision Assistant for
reference at the chiropractor. The agent tells Miranda that they will be sending
her a check to fix/replace her bike. Miranda is thankful that she can get the
financial and medical assistance she needs.
INTRODUCTORY SCREEN
The introductory screen introduces the
purpose of the application and informs the
cyclist about what service it is about to
provide for them. The application takes
them through the recommended steps they
need to take after a collision.
INFORMATION COLLECTION
To ensure that all the required information is
collected in order to ensure the best
insurance awards, provide the necessary
legal proof, etc. these series of accordions
walk the user through collecting all the
necessary data about the accident. This
also expedites the police officers job when
they get to the scene.
EVIDENCE COLLECTION
These series of accordions walk the cyclist
through collecting an evidence of their
injuries, damaged cause to the drivers
vehicle, and damage caused to their bike.
This also ensures that all the necessary
legal proof is collected to ensure that
proper liability it taken and an adequate
insurance award is given.
WIREFRAMES
INTRODUCTORY SCREEN
In an accident?
We hope youre okay!
No
WIREFRAMES
CALL THE POLICE
Its recommended
that you call the
police to assess
the accident.
Do you need an
ambulance?
8 minutes away
5 minutes away
Call
No Thanks
No thanks
Call
WIREFRAMES
CALL THE POLICE
CONFIRMATION SCREEN
Its recommended
Did you mean
that
you call the
to request police
police
to assess
assistance?
the accident.
Do you need an
to call the
ambulance?
ambulance?
8 minutes away
5 minutes away
YesCall No
YesCall No
No thanks
No thanks
WIREFRAMES
SUPPORT ARRIVAL MAP
Icon displayed at the top of the
screen after assistance has been
called that houses the map for future
reference. The user can see that the
map lives that as there is a carrot
blow it, opening up the map.
This map is live. It updates as the
assistance gets closer.
WIREFRAMES
INFORMATION COLLECTION
Insurance Information
Police Records
Vehicle Information
Collision Location
Car Damage
Witness Information
Bike Damage
Other
Other
Next
Next
+
+
Name
Phone
Injuries
Drivers Information
EVIDENCE COLLECTION
WIREFRAMES
EVIDENCE COLLECTION
PICTURE ENTRY OVERLAY
INFORMATION COLLECTION
DATA ENTRY OVERLAY
Drivers Information
Drivers Information
Name
Drivers
Phone
Address
Name
Injury
Insurance Information
Police Records
VehicleNext
Information
Collision Location
Collision
Location
Done
Insurance Information
Insurance Information
WIREFRAMES
INFORMATION COLLECTION
DATA ENTRY OVERLAY
EVIDENCE COLLECTION
PICTURE ENTRY OVERLAY
Active user icon profile/settings menu
over muted background text and image
YoureProfile
all done!
Please Claims
wait for police
and/ or medical
assistance
to arrive.
Active
YourMaps
records
can be accessed
by clicking on your
profile icon.
RESOURCES
CYCLING INFORMATION
DIGITAL ASSETS
Carmichael, C. (2014, May 30). 7 Things You Should Do When You Crash Your Bike
- CTS. Retrieved April 12, 2015, from http://trainright.com/weekend-reading-7things-crash-bike/
Mionsky, B. (n.d.). Bike Accidents: What to Do After the Crash | Nolo.com. Retrieved
April 12, 2015, from http://www.nolo.com/legal-encyclopedia/bike-accidents-whatdo-after-30255.html
"What To Do In Case Of A Car Accident." What You Should Know In Case Of a Car
AccidentAllstate. Allstate.com, 2012. Web. 12 June 2015. <https://
www.allstate.com/tools-and-resources/car-insurance/in-case-of-a-caraccident.aspx>.
http://www.freepik.com/free-vector/colorful-iphone-covers_757108.htm
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