Shilpa Susan

Experience: 9+ Years in MNC [UK, UAE, Europe & India]

Industry: Luxury, Retail & Hospitality
Mobile: +971508417251|E-mail: shilpa.tellme@gmail.com
Address: Dubai UAE
DOB: 05Nov86 Visa Visit (Transferable)

Seeking a challenging role with highly professional work environment and tremendous
growth perspectives
SUMMARY:
Highly motivated, multilingual administrative professional with 10 years of MNC experience
Self-starter with exceptional interpersonal and organizational abilities, and a proven history of
managing multiple projects simultaneously while supporting daily office operations.
Expertise in calendar management, multi-line phone systems, meeting coordination, expense
reporting, travel arrangements, and budget administration.
KEY SKILLS:
Administrative Support

Travel Arrangements

Expense Reporting

Supply Chain Ordering Analyst

Event Coordination

Project Management

Customer Service

Writing & Editing

Issue Resolution

PROFESSIONAL EXPERIENCE:

UBL Bank
The second international Bank to set foot on these shores, UBL has played its role
in soldiering through UAEs rise as an economic power.

Office Manager & EA to Head of International

2015
Maintain office services by organizing office operations and procedures;
Keep management informed by reviewing and analyzing special reports; summarizing
information; identifying trends.
Maintain professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional
societies.

Worood UAE Luxury Event Management Group

Worood has established a reputation as the event management agency of choice for the luxury
lifestyle event sector in the Middle East. Worood have a sophisticated and intelligent event team
that has an innate understanding of how to position premium brands in an event management to
the degree that they meet or even exceed global standards

Executive Secretary to MD
2014 - 2015
To organize meetings, planning the logistics for meetings and events for MD & UAE colleagues
Assist MD in all administrative and organizational matters in an efficient and effective manner.
Prepare statistical reports. Manage Spreadsheets.
Coordinates office management activities.

 Determine matters of top priority and handle accordingly.

Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel
records.
Maintain hard copy and electronic filing system.
Provide administrative support to MD.
Visit Stores to check on staff and products and train them accordingly to provide good
customer service.
Co-ordinate with clients and vendors to fix meetings.
TESCO UK Retail Company
Tesco PLC is a multinational grocery and general merchandise retailer in England, United
Kingdom. It is the second-largest retailer in the world measured by profits and second-largest
retailer in the world measured by revenues. It has stores in 12 countries across Asia, Europe and
North America and is the grocery market leader in the UK the Republic of Ireland, Malaysia, and
Thailand.

Executive Secretary/Senior Analyst, Supply chain [CEO TESCO UK]

2009-2014
To organize meetings, planning the logistics for meetings and events for CEO & UK colleagues
Assist CEO in all administrative and organizational matters in an efficient and effective
manner.
Follow up messages issues record & relay accurate messages from clients on telephone e-mail
provide adequate information when needed
To interact with Functional heads, people managers for regular updates.
Manage the personal and Business claims of the CEO& HR Head& co-ordinate with finance

team.
Maintaining a record of all correspondence & updated filing system from the CEOs desk.
Coordinate with HR recruitment team and arrange for interviews, Travel arrangements.
Screening mail and telephone calls and faxes to the concerned departments/personnel
Preparing invoices and processing the same to the concerned accounts department.
Maintain a regularly updated database of all the suppliers, clients and other contacts for

mailing and easy communication purposes.

Safe keep of all confidential important files and other legal documents of the company and
regularly maintain an organized functional filling system of all general files to facilitate easy
access for others.

AON BENFIELD INDIA

Aon plc. is a British multinational corporation headquartered in London, England, that provides
risk management, insurance and reinsurance brokerage, human resource solutions and
outsourcing services.

Secretary & Admin Co-ordinator

20072009
AIRFRANCE, INDIA

Air France stylized as AIRFRANCE is the French flag carrier headquartered in Tremblay-en-France,
(north of Paris). It is a subsidiary of the Air France-KLM Group and a founding member of the Sky
Team global airline alliance

Ground Staf
2007

2005 to

Educational Qualifications

M.A. Economics, Bangalore (2013)

Bachelor of Arts, Bangalore (2008)
Diploma in Aviation, hospitality and travel management with F.I.A.T, Bangalore(2005)
Diploma (1st level)in French from Alliance Franchise, Bangalore(2005)