University of Perpetual Help System DALTA

Brgy. Paciano Rizal, Calamba City, Laguna

UNIVERSITY OF PERPETUAL HELP CALAMBA CAMPUS

BARANGAY PACIANO, CALAMBA CITY, LAGUNA

ON-THE-JOB TRAINING REPORT

Submitted by:
ROMMEL C. PALINES
Bachelor of Science in Computer Science

Submitted to:
DEAN RENATO N. MANREZA

In Partial Fulfilment of the Requirements

For the program Bachelor of Science in Computer Science

July 2016

College of Computer Studies

Rommel C. Palines

University of Perpetual Help System DALTA

Brgy. Paciano Rizal, Calamba City, Laguna

THE TRAINEE

NAME

: Rommel C. Palines

COURSE

: Bachelor of Science in Computer Science

ADDRESS

: Blk 15 Lot 2 Villa Palao Subd. Banlic Calamba

Laguna

CONTACT NUMBER

: 0906-750-4759

E-MAIL ADDRESS

: memel.palines@gmail.com

COMPANY INFORMATION

CONTACT PERSON

: Mr. Joseph Monica

POSITION

: Talent Acquisition Specialist, OJT POC

COMPANY NAME

: Convergys Nuvali

COMPANY ADDRESS

: 3/F Pantry Area, Bldg. 1, Technopod1, Nuvali Sta.

Rosa-Tagaytay Road, Sta. Rosa Laguna

College of Computer Studies

Rommel C. Palines

University of Perpetual Help System DALTA

Brgy. Paciano Rizal, Calamba City, Laguna

COMPANY PROFILE
Convergys Nuvali
Vision
Put customers first. We listen to understand their needs, we take ownership of
problems and find solutions, and we go the extra mile.
Grow as a team. We develop all of our employees to be leaders, because we
believe that every employee makes an impact on our business. We also strive to make
work fun.
Do the right thing. We are curious and ask questions, and always take action
when we see an opportunity. And with a global workforce like ours, we embrace the
diversity on our team and respect each other's differences.
Serve the community. We share our time and talent to make the communities where we
work and live better places to be.
Mission
To set the standard in our industry through unparalleled care for our clients,
customers, and people

College of Computer Studies

Rommel C. Palines

University of Perpetual Help System DALTA

Brgy. Paciano Rizal, Calamba City, Laguna

Function
Convergys Philippines is inimitably focused on aiding companies and innovating
ways to increase the merits of their customer relationships and convey reliable
customer experiences in multi-channels across the globe. With over 70,000 employees,
Convergys Philippines balances the demands of augmenting income, enhancing
customer experience, and optimizing overall cost by the finest combination of
personnel, technology, and intelligent resources. Proof to its being the leader in the
customer service industry is the fact that Convergys Philippines serves more than half
of the top 50 biggest Fortune 500 companies in the world.
Diversity is the core value of Convergys in the development of its services.
Convergys Philippines appreciates individual differences, promotes shared respect and
liberal communication and recognizes the capacity of every individual across the globe
to deliver quality service and receive equal growth opportunities. Diversity is also the
driving force behind the companys continuing global expansion with the greater global
integration of companies and markets.
The principal services provided by the Convergys Philippines produce optimistic
interactions that reinforce brands of its clients and strengthen customer loyalty.
Convergys Philippines facilitates its services under the philosophy that all types of
business is built upon customer and employee relationships, which in turn is the

College of Computer Studies

Rommel C. Palines

University of Perpetual Help System DALTA

Brgy. Paciano Rizal, Calamba City, Laguna

principal agent that drive success, as it improves productivity, boosts prosperity and
create competitive advantage.
Among its top products included its Contact Center Software Products, which
provide its client different alternatives for a personalized and customized customer
service delivery and the Intelligent Automation Products improves customer satisfaction
unswervingly and cost-effectively. Finally, the Media Exchange with Home Zone
combines modern technologies to stimulate revenue growth and opportunities.
Convergys Philippines Customer Solutions are designed to improve company
relationships with clients. It provides Multichannel Interaction Solutions to ensure
service delivery at the convenience of customers and to optimize interactions It also
provides consultancy for enhancing cross-channel interactions. It also specializes in
Business-to-Business Sales Solutions for forging alliances, partnership and affiliations
between companies. Finally, its Collections Management Solutions help minimize
account receivables that ties up a company cash flow utility.

College of Computer Studies

Rommel C. Palines

University of Perpetual Help System DALTA

Brgy. Paciano Rizal, Calamba City, Laguna

ON-THE-JOB TRAINING ACTIVITIES

1st to 4th Week (April 6 April 29)
To sum up my first 4 weeks of internship in Convergys Nuvali, I was assigned in
a department called sourcing. My 1st week was more on introduction of the tasks that I
had observed and familiarize with. So basically they let me do first simple things. Then
when 2nd week starts I was assigned to maam Lovely she was the one who was
responsible for the Applicant Referral Program (ARP) and she assign me to a task and
that was to initially screen the applicants and confirm their information that was written
in their resume. It was a bit tough at the start because of the pressure of getting
embarrassed for the reason that in Convergys they had an English only policy
especially if we were talking to the applicants. After sometime I felt some confidence
and accomplished my task with an ease, then I was transferred or moved to Employee
Referral Program (ERP) in my 3rd week which is still part of the sourcing department and
with the a new supervisor which was sir Ram, I was moved there to give way to other
interns so that they can experience the tasks in ARP.
My task at ERP was to call the applicants that were referred by a Convergys
employee, and to verify their information and ask if theyre interested to apply. At first I
was a bit nervous calling someone I dont know because I dont know what they might
say to me but then I realize for quite some time that it was much easier than to talk to
someone face to face. So to summarize it I experienced different answers from every

College of Computer Studies

Rommel C. Palines

University of Perpetual Help System DALTA

Brgy. Paciano Rizal, Calamba City, Laguna

individual I talked to and some of them were not interested, giving me different excuses
like they already have a job or sick but some were interested and willing to give it a try.
At the start of my 4th week I have done already different tasks at the sourcing
department and I just do it more casually or relaxed because I already knew what to do
and if I encounter different or new scenario I always asked my supervisor so that I can
avoid having mistakes.
5th to 14th week (May 2 July 8)
I started my 5th week in a new environment or department and that was called
testing area or recruitment department. Like my first week in sourcing department they
let me first observe and get familiarize with their tasks, letting me do just simple tasks at
the testing area for a while. On my 6 th week maam Cris my supervisor at the testing
area let me do the things I observed on my 5 th week like second part of initial screening,
introduction of exams to the applicants and assisting them until they finished the whole
assessment, for quite some time that were the tasks given to me until my 11 th week in
Convergys. Meanwhile at the sourcing department other interns were already done with
their internship that was why they ask us at the testing area to aid them for a while until
they found new interns that can help them. So for my 12 th to 14th week as an intern at
Convergys I was moved at the sourcing department and fulfil my duties until the very
end of my internship.

College of Computer Studies

Rommel C. Palines

University of Perpetual Help System DALTA

Brgy. Paciano Rizal, Calamba City, Laguna

PROBLEMS ENCOUNTERED
The most common problem that I had encounter in Convergys was when I had a
mental block especially if I was talking to a well spoken applicant. Our supervisors
always says that we should be attentive and
RECOMMENDATIONS

CONCLUSION

APPENDICES

College of Computer Studies

Rommel C. Palines