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Objectives of IR
Factors of IR
1. The Employer:
employer invest the capital for earning profits,
employer is key factor for maintaining the
organization. Employer vary, it can be private
employer, and government employer, and the
nature of private and government employer
also varies. In the private industries have lots of
conflicts as compare to the government
industries. Private industries need work, no
disputes, no grievances, no shouting.
Government industries have less care of profit.
2. Workman or union:
union(labors) are allowed to expression, most
of the times employer gives benefits to
1. Nature of Work:
sometimes employees become dissatisfy, when
work burden is increased and wages are not
paid accordingly. And in the schedule there
should be one or two leaves for labor without
deducting their salary due to the leaves. This
thing becomes the cause of poor industrial
relation.
2. Political Nature of Labor Union:
in the organization political interference also
cause a poor industrial relation. In the
organization there are many group concerned
to various political parties (PPP, PMLN, PTI), so
3. Level Wages:
this is also causes the poor industrial relation
when the inflation is increasing day by day and
their wages are not increasing, so the labor
views for the management will be bad, that
management is not increasing our salary.
4. Occupational Instability:
it is also a main cause of poor industrial relation
when the labor/employee are transferred from
one place to another place, and from one
designation to another designation, so it
creates difficulty for the labors/employees.
1. Multiplier Effect:
due the this the industry and economy is
effected; in industry gap comes in the
consumer and its products in the market.
2. Resistance to Change:
due the poor industrial relation, change does
not incur in the organization in the production
process, working process, technological and
non-technological.
3. Declines in Normal Working:
due the poor industrial relation, the rest
necessity comes in the body by the job, it
a. Parties involved:
it is necessary that in the conflict there should
be two parties, high and low level, or opposite
parties, or management and union.
b. Perceived threat:
in this type of threat labor can go at any level,
labor can threaten the management through
various ways.
c. Needs, Interests, and Concerns:
these three things become the cause of the
conflict, which build conflict much strong.
Components of Conflict
a. Conflict Must Involve at Least Two Parties:
this component is very important for occurring
the conflict of two parties. One party should be
union and other management.
b. The Field of Conflict:
this is also important component of conflict in
which having the possible state of social
system, and what is agenda (outlines for
discussion), reason and purpose of conflict and
its meeting.
c. The Dynamics of Situation:
there should be adjustment of two parties.
d. The Building Model in Management Control:
after negotiation and discussing the agenda,
The Bad
The bad view of conflict express that;
on the basis of organizational structure that
where is the problem and find it out. Two types
of organizational structure i-structured and iiunstructured. Due to these there are much
chances of occurring conflict. Centralized (one
authority) structure often creates conflict. Most
the employees have not chance to share their
views in decision making, this thing become the
cause of conflict.
The Good
Good view of conflict is lies to functional
conflict. -productivity (increase in output). If
there is problem in the organization, they
negotiate with other department on the issue
and solve the issue.
The Ugly
It is a situation which is not concluded.
Something is going impossible you make it
possible. For example, the misconception of
authority; one side manager stands alone other
side there is number of employees(labors)
against the manager. Manager suppressed the
situation
1-Non-Action Strategy:
it is the worlds dangerous strategy. It is the
best strategy to solve the conflict. For example,
Karachi Electricity Supply Company (KESC); on
the violence and demonstrations of the labors,
management did not take anyaction, they let
employees whatever they do. After that,
employees harmed the infrastructure of the
company and vehicles, finally management
present the report in the court of the destruction
of vehicles etcetera; all those employees who
1. Shared Resources:
due to the shared resources conflict occurs
and division is done equally.
2. Differences in Goals:
when there is difference among the goal of one
department to another department, it also
causes the conflict, because both goals are not
matching with one another.
3. Interdependence of Work Activities:
individual department cannot achieve the goal
of department until workers do not take part in
working activities.
1. Emotional Responses
In this type of response, the management
shows his/her aggressiveness, anxiety to
union(labors) for building fear, because
management has to response otherwise
company will face loss. Management shows
rigid and rude behavior to labors, because
change in attitude brings great lead of loss.
2. Cognitive Responses
Workers are always worried about the
organization;
they think about the organization on issue such
as conflict that what will be the outcome of it.
Workers talk with management and its different
manager, the management express different
views about the conflict. Employees(workers)
come to know that its effect will be
negative/positive on the organization, one thing
is connected to your opinion.
3. Physical Responses
Management act to show that they are in very
critical condition. They begin to show some
physical drawback such as higher level of
Latent conflict:
in this conflict process sources of the conflict
are present. Management promote his favorite
employee.
Perceived conflict:
in this employee perceive the conflict; and
recognize that conflict is actually existing.
Felt Conflict:
in this process employee completely know
about the conflict and starts fighting with
management for their rights.
Manifest Conflict:
over and over attitude and aggressive, rude
1-Conflict stimulation:
in first step/way where the situation of conflict is
very low. To resolve the problem is necessary of
having the conflict.
1.1-Bringing in Outsides:
in this outside party means third party comes to
solve the problem, they negotiate with
management and union; they listen both partys
agenda/demands and finally shake hands of
both parties with each other. Third party discuss
the problem individually with one party and
second party and also states them the reason
of coming of them in the organization that to
3.1-Forcing:
management their power imposes on workers.
For example, a ship which have to come on
port/harbor at 2pm but manager himself try to
late the ship and it comes after 4 hours late on
the port, but it is time to leave of labor, but
manager order them till the full filling of ship you
cannot leave the port, now labors are bound
and they cannot go until the ship is filled
completely.
3.2-Smoothing:
it is the tactical way of resolution in which
manager takes ones side, like manager says
that he is with union, and he stands against the
management for union. In this case manager
3.4-Majority Rule:
in this the rule of majority is concentrated, that
what majority is saying management has to
accept them, cannot avoid it. Management has
to make decision on one side. It is effective way
of solving the conflict.
3.5-Compromise:
this is the rule of adjustment; in which few steps
union comes back and few steps management
goes back, means both mutually agreed; both
think that what is more important and what is
less important. Union do not know that what is
next, that management would accept our
Industrial Disputes
Forms of Disputes
Usually, Conflict and disputes interchangeably
used in the context. The dictionary definition of
Disputes is: disagreement followed by
opposition against something.
1. Strikes: a concerted stopping of work or
withdrawal of workers' services, as to compel
an employer to accede to workers' demands or
in protest against terms or conditions imposed
by an employer.
2. Lockout: the temporary closing of a business
or the refusal by an employer to allow
Forms of Strike
2.2-Management Agree
2.3-Union Agree
Collective Bargaining
Employer
Small Scale Business/Firm: size of firm is
minimum 20 and maximum 50
workers/employees.
Medium Scale Business/Firm: size of firm
minimum 50 and maximum 100
workers/employees. Representatives like
personal or HR manager deals along with legal
assistance. It is registered kind of business.
Legal matters are solved by legal
advisor/assistance and whenever HR Manager
negotiate with the union and manager identify
Employee
Departmental/local basis: (E.g. SUTA, 600
teachers)
Country wide: (E.g. FAPUASA, 25,000
teachers)
If the problem is not solved at low/local level, it
is sent to the upper level.
Example: Sindh University Teacher Association
(SUTA), and Federal of All Pakistan Universities
Academic Staff Association. Few year ago an
issue raised when Government of Sindh took
notice that afterwards government will appoint