Académique Documents
Professionnel Documents
Culture Documents
4-2
c. culture
d. temperament
(a; Easy; p. 103) (AACSB: Reflective Thinking)
8.
4-3
c. leadership
d. culture
(d; Medium; p. 105)
15. Which of the following have been found to be relatively universal values?
a. Individuality and Individual dignity
b. Personal achievement and performance
c. Fairness and honesty
d. Desire for recognition and rewards
(c; Challenging; p. 106)
16. Japanese managers are likely to reward team effort over individual achievement. This is because:
a. the Japanese culture values community
b. individuals tend to perform less well in Japan
c. the Japanese are less competitive
d. individual achievement is only rewarded in special cases
(a; Medium; p. 108-109) (AACSB: Multicultural and Diversity) (AACSB: Reflective Thinking)
17. Which of the following cultures value the leaders ability to conform to social order?
a. the United States
b. Germany
c. Japan
d. The Philippines
(c; Medium; p. 108-109) (AACSB: Multicultural and Diversity) (AACSB: Reflective Thinking)
18. One of your Navajo employees quits after you surprise him with having won the companys most
valuable employee performance award which is advertised on the company web site, newsletter, and
local television. His quitting is likely to be due to:
a. his shyness and personal reserve
b. his cultures emphasis not standing out
c. the lack of individual recognition
d. unknown factors that often influence a persons behavior
(b; Challenging; p. 108) (AACSB: Multicultural and Diversity) (AACSB: Reflective Thinking)
19. Hard work, patriotism and frugality are values typically held by people in which of the following age
groups?
a. Those over 65
b. Those from 50 to 65
c. Those 35 to 50
d. Those 25 to 35
(a; Medium; p. 109) (AACSB: Multicultural and Diversity)
20. Non-conformity, idealism, and distrust of the establishment are values typically held by people in
which of the following age groups?
a. Those over 65
b. Those from 50 to 65
c. Those 35 to 50
d. Those 25 to 35
(b; Medium; p. 109-110) (AACSB: Multicultural and Diversity)
4-4
21. Ambition, material comfort, and success are values typically held by people in which of the following
age groups?
a. Those over 65
b. Those from 50 to 65
c. Those 35 to 50
d. Those 25 to 35
(c; Easy; p. 109-110) (AACSB: Multicultural and Diversity)
22. Enjoyment of life and desire for autonomy and flexibility are values typically held by people in which
of the following age groups?
a. Those over 65
b. Those from 50 to 65
c. Those 35 to 50
d. Those 25 to 35
(b; Easy; p. 110) (AACSB: Multicultural and Diversity)
23. ____________ are often found to be close to their family.
a. The Baby Boomers
b. The Generation Xers
c. The Yuppies
d. The Millennials (Nexters)
(d; Easy; p. 110) (AACSB: Multicultural and Diversity)
24. Andy, who is in his early forties, cannot understand why Malcolm, his coworker is so distrustful of
their manager and often defies her authority. Malcolm is likely to belong to which of the following
generations?
a. the Baby Boomers
b. the Generation Xers
c. the Yuppies
d. the Millennials
(a; Easy; p. 109-110) (AACSB: Multicultural and Diversity)
25. Older generations in Western Europe and the U.S. tend to _____________ than younger generation.
a. be more suspicious of authority
b. have a stronger sense of cultural superiority
c. be more independent
d. be more tied to their parents and family members
(b; Easy; p. 109-110) (AACSB: Multicultural and Diversity)
26. A __________ view of ethics suggests that what is right or wrong depends on the situation.
a. universalist
b. contingency
c. relativist
d. cultural
(c; Easy; p. 110-111) (AACSB: Ethical Reasoning)
27. United States laws forbid business people to bribe others even in cultures where bribery is expected
or necessary. This approach to ethics reflects a ___________ view of ethics.
a. universalist
b. contingency
c. relativist
Copyright 2012 Pearson Education, Inc. Publishing as Prentice Hall
4-5
d. cultural
(a; Easy; p. 110) (AACSB: Ethical Reasoning)
28. Which of the following countries has been rated as the least corrupt by Transparency International?
a. Paraguay
b. Singapore
c. The United States
d. Canada
(b; Medium; p. 111) (AACSB: Multicultural and Diversity)
(AACSB: Ethical Reasoning)
29. Cross-cultural research about deception shows that:
a. people in individualist cultures feel guilty about lying.
b. people in collectivist cultures use more deception.
c. deception is a universal concept.
d. most people lie to protect themselves.
(b; Easy; p. 111) (AACSB: Multicultural and Diversity) (AACSB: Ethical Reasoning)
30. What can a Western manager negotiating in Japan or Korea expect?
a. Open and honest negotiation
b. Cooperation based on the need for collective harmony
c. Some deception followed by guilt
(c; Medium; p. 111) (AACSB: Multicultural and Diversity) (AACSB: Ethical Reasoning)
31. Examples of people, such as movie producer Scott Rudin, show that _________ may be more
important than __________.
a. ability to relate to others; intelligence
b. consideration for people; focus on the task
c. cognitive ability; social skills
d. cultural knowledge; task skills
(a; Easy; p. 112)
32. _____________ is increasingly being suggested as being more important than ____________.
a. Ability to relate to others; intelligence
b. Consideration for people; focus on the task
c. Cognitive ability; social skills
d. Cultural knowledge; task skills.
(a; Easy; p. 112)
33. You are selecting a team leader to head a new team that is likely to face considerable stress. Which of
the following leaders would be most appropriate?
a. a leader with above average intelligence
b. a leader with moderate intelligence
c. a leader with both high cognitive and social intelligence
d. a leader selected by the team members
(b; Challenging; p. 112) (AACSB: Reflective Reasoning)
34. Which of the following is not a component of emotional intelligence?
a. self-awareness
b. self-regulation
c. sympathy
Copyright 2012 Pearson Education, Inc. Publishing as Prentice Hall
4-6
d. optimism
(c; Medium; p. 113)
35. ___________ is the ability to read others and be able to put yourself in their place.
a. self-monitoring
b. empathy
c. consideration
d. social skills
(b; Easy; p. 113)
36. Leaders who are high on ____________ are better able to guide their followers through challenging
tasks because they can recognize perceptual patterns and coordinate group activities.
a. self-monitoring
b. empathy
c. consideration
d. social skills
(b; Challenging; p. 112-113)
37. Emotional intelligence is important in leadership because:
a. caring about others is important
b. good self-presentation is key to leadership
c. emotional intelligence has been found to be related to cultural sensitivity
d. the ability to harmonize with others plays a key role in leadership
(d; Medium; p. 112-113)
38. While addressing employees after 9/11, Ken Chenault the CEO of American Express, openly
expressed his sorrow and embraced grief-stricken employees. His behavior is an example of:
a. his ability to present the appropriate emotions when needed
b. his high level of emotional intelligence
c. his excellent self-presentation skills
d. his leadership skills
(b; Medium; p. 114)
39. _____________ and ______________ are often terms used to describe creativity.
a. Divergent; lateral thinking
b. Opportunistic; thrill seeking
c. Bold; aggressive
d. Strategic; forward looking
(a; Challenging; p. 115)
40. In addition to coming up with new ideas, creative leaders must also have:
a. consideration for others
b. technical expertise
c. strong task focus
d. strong risk taking ability
(b; Challenging; p. 115)
41. Which one of the following is one of the characteristics of creative people?
a. high risk-taking
b. leadership skills
c. tolerance for ambiguity
Copyright 2012 Pearson Education, Inc. Publishing as Prentice Hall
4-7
4-8
4-9
55. Todd Smith is the CEO of Widget Corp. He tends to select risky and innovative strategies for his
company and is proactive in his planning. Based on this information, Todd is most likely:
a. a good manager.
b. a Type A who needs control.
c. a person with internal locus of control.
d. a high self-monitor.
(AACSB: Reflective Thinking)
(c; Challenging; p. 119)
56. Sally Colbert is very energetic, focuses on deadlines, is highly ambitious and likes working alone.
Based on this information, Sally is most likely to be:
a. a good manager.
b. a Type A who needs control.
c. a person with internal locus of control.
d. a high self-monitor.
(AACSB: Reflective Thinking)
(b; Medium; p. 131)
57. _______________ is the underlying construct in Type A.
a. The need for control
b. How well people read their environment
c. The need for power
d. How people make decisions
(AACSB: Reflective Thinking)
(a; Challenging; p. 120)
58. Which one of the following is one of the defining characteristics of Type As?
a. Relaxed approach to time
b. Very cooperative
c. Focus on one task at a time
d. Hostility
(d; Medium; p. 120-121)
59. Which of the following best describe Type As?
a. Type As are strategic thinkers who are proactive.
b. Type As try to do more in less time.
c. Type As are willing to cut corners to achieve their goals.
d. Type As are good at persuading others.
(b; Medium; p. 120-121)
60. ____________ need an increasing amount of control while ____________ feel that they have control
over their environment.
a. Extroverts/high Machiavellians
b. Low self-monitors/high self-monitors
c. Type As/people with internal locus of control
d. People who are sensing-feelers/those who are intuitive-thinkers
(c; Challenging; p. 123)
61. _____________ is one of the major challenges Type A managers are likely to face.
a. Worrying too much about time and deadlines
b. Inability to delegate tasks
Copyright 2012 Pearson Education, Inc. Publishing as Prentice Hall
4-10
4-11
4-12
77. You cannot train leaders to develop abilities, but you can train them to develop skills.
a. true
b. false
(a; Medium; p. 103)
78. Individual characteristics influence behavior most when the situation is clearly structured.
a. true
b. false
(b; Medium; p. 104)
79. When the situation provides strong cues as to how people are supposed to behave, their personality
plays a lesser role.
a. true
b. false
(a; Easy; p. 104)
80. Personality and other individual characteristics are the only factors that dictate how people behave.
a. true
b. false
(b; Medium; p. 104)
81. Personality and other individual characteristics provide a range of behaviors that are comfortable for
people.
a. true
b. false
(a; Easy; p. 104)
82. Most people have difficulty acting outside the zone of comfort that is determined by their individual
difference characteristics.
a. true
b. false
(a; Medium; p. 104)
83. Most learning takes place when people behave according to their individual difference
characteristics.
a. true
b. false
(b; Medium; p. 104)
84. Behaving outside their zone of comfort is one way people can learn and grow.
a. true
b. false
(a; Medium; p. 104)
85. Kirkpatrick and Locke asserted that traits alone are enough to make an effective leader.
a. true
b. false
(b; Medium; p. 105)
86. Drive, if taken to the extreme, can be detrimental to effective leadership.
Copyright 2012 Pearson Education, Inc. Publishing as Prentice Hall
4-13
a. true
b. false
(a; Easy; p. 105-106)
87. Despite some changes, top executives in the United States and the rest of the world are still
heterogeneous.
a. true
b. false
(b; Challenging; p. 107)
88. Factors such as age and gender influence a persons value system.
a. true
b. false
(a; Easy; p. 108) (AACSB: Multicultural and Diversity)
89. The primary influence on a persons value system is personality traits.
a. true
b. false
(b; Easy; p. 108)
90. Most cultures in the world value compassion and frugality.
a. true
b. false
(a; Medium; p. 108) (AACSB: Multicultural and Diversity)
91. Individual dignity is valued mostly in Western cultures.
a. true
b. false
(a; Medium; p. 108) (AACSB: Multicultural and Diversity)
92. Hard work, frugality and patriotism are values typically held by the generation raised by parents
who went through the depression.
a. true
b. false
(a; Medium; p. 109) (AACSB: Multicultural and Diversity)
93. Baby boomers typically value ambition and material comforts.
a. true
b. false
(b; Easy; p. 109-110) (AACSB: Multicultural and Diversity)
94. Yuppies are often success-driven.
a. True
b. false
(a; Medium; p. 109-110) (AACSB: Multicultural and Diversity)
95. Generation Xers value autonomy and flexibility.
a. true
b. false
(a; Medium; p. 109-110) (AACSB: Multicultural and Diversity)
4-14
96. Those who belong to the Millennial generation tend to resent authority and are highly independent.
a. True
b. false
(b; Medium; p. 109-110) (AACSB: Multicultural and Diversity)
97. The Generation Xers and Millenials are similar to each other in that both tend to have little loyalty to
their jobs and companies.
a. true
b. false
(a; Medium; p. 109-110) (AACSB: Multicultural and Diversity)
98. Generational value differences exist all over the world.
a. true
b. false
(b; Medium; p. 109) (AACSB: Multicultural and Diversity)
99. Singapore has been rated as one of the most corrupt countries in the world.
a. true
b. false
(b; Easy; p. 111) (AACSB: Multicultural and Diversity)
100.
Of the 180 industrialized countries measured by the Transparency International Index, the
United States as the highest in integrity.
a. true
b. false
(b; Medium; p. 111)
104
4-15
104.
Research shows that a more intelligent leader is able to succeed regardless of the situation.
a. true
b. false
(b; Medium; p. 112)
108.
Emotional intelligence is important because caring for others always pays off.
a. true
b. false
(b; Easy; p. 113)
110.
Emotional intelligence is key to leadership because leadership requires working with others.
a. true
b. false
(a; Medium; 113-114)
111.
The way a leader delivers a message is sometimes more important than the content of the
message.
a. true
b. false
(a; Easy; p. 114)
112.
Creativity is the ability to develop new ideas or combine existing ones in novel ways.
a. true
b. false
(a; Easy; p. 115)
4-16
114.
People tend to become more creative when they are put under intense stress and pressure.
a. true
b. false
(b; Medium; p. 115)
115.
According to Theresa Amabile, most people can be creative with experience and motivation.
a. true
b. false
(a; Medium; p. 115)
116.
As leaders move up the organization, they rely less on technical skills and more on conceptual
skills.
a. true
b. false
(a; Challenging; p. 116)
117.
Once leaders learn new skills, they can quickly implement them in their organization.
a. true
b. false
(b; Challenging; p. 116)
119.
Over the years, researchers have identified five major personality dimensions.
a. true
b. false
(a; Challenging; p. 118)
121.
Emotional stability is the Big Five personality dimension most strongly linked to job
performance.
a. true
b. false
(b; Challenging; p. 117-118)
122.
4-17
124.
Leaders with internal locus of control tend to be more ethical in their decision making.
a. true
b. false
(a; Medium; p. 119)
128.
People with external locus of control are proactive and rebound well from stressful situations.
a. true
b. false
(b; Medium; p. 119)
129.
Being a Type A can be helpful to managers because they are better able to delegate tasks.
a. true
b. false
(b; Medium; p. 120-121)
130.
High self-monitors read and use environmental cues better than low self-monitors.
a. true
b. false
Copyright 2012 Pearson Education, Inc. Publishing as Prentice Hall
4-18
Hitler and Stalin are well-known tyrants in history who exhibited strong narcissistic tendencies.
a. true
b. false
(a; Medium; p. 126)
142.
Positive narcissistic leaders may use their self-confidence and influence to achieve organizational
goals.
a. true
b. false
(a; Medium; p. 126)
4-19
143.
Research about why leaders fail indicates that the primary cause of failure is lack of technical
expertise.
a. true
b. false
(b; Medium; p. 127)
144.
Leaders who fail are most often rigid, isolated from others and uncaring.
a. true
b. false
(a; Medium; p. 127)
Short Answer/ Essay Questions:
145.
Discuss the differences between the earlier approaches during the Trait Era and the more complex
approach of recent approaches.
(Easy; p. 101)
146.
Define and differentiate between the individual differences characteristics of abilities, skills, and
personality.
(Medium; p. 102-104)
147.
List and explain the universally accepted leadership characteristics that transcend cultures.
(Medium; p. 106-107)
148.
Define values and explain the differences in values between western countries and those located
in the middle and Far East.
(Medium; p. 107-108; p. 110-111)
149.
Transparency Internationals 2009 survey rated the United States 19 out of 180 when measuring
least/most corrupt nations. Discuss your impressions, using textbook value concepts, about why the
U.S. professes to be the most ethical country yet ranks behind countries like Denmark, Singapore, and
Canada.
(Challenging; p. 110-111)
150.
Explain the research results that show a curvilinear relationship between intelligence and
leadership.
Challenging; p. 112)
151.
Explain and give examples how a leader can positively use Niccolo Machiavellis philosophy,
resulting in Mach Scores, to improve the organization in a constructive manner.
(Medium; p. 125)
152.
Rick Scott was a founder and CEO of Columbia Healthcare system until the FBI raided several of
his Hospitals for Medicare fraud. He was subsequently fired by Darla Moore, Vice President of
Rainwater, Inc., one of the largest private investment firms in America. Rainwater had substantial
ownership in Columbia Healthcare. Moore was the first woman to be profiled on the cover of
Fortune magazine in its 70-year history and was named to their list of the Top 50 Most Powerful
Women in American Business. Nevertheless, Scott overcame the stigma of corruption and in
November 2010 won the election as Governor of Florida.
a. Research and explain what traits and characteristics Scott brings to his endeavors that
allowed him to overcome the Columbia scandal and win the Florida election.
Copyright 2012 Pearson Education, Inc. Publishing as Prentice Hall
4-20
b. From your research and explain (submit document specific research article urls)
Scotts value system that allowed him to overcome the stigma of corruption and go
on to seek election for a political office.
(Challenging; Internet;) (ASCB: Reflective Thinking; Critical Thinking)
153.
The US professes a philosophy of high ethical behavior in business and government. How then is
it that Bernard Madoff was able to turn his wealth management business into a massive Ponzi
scheme? He defrauded thousands of investors of almost $65 billion over a period of time that possibly
began in the 1980s. In June 2009, Madoff was sentenced to 150 years in prison, the maximum
allowed.
a. Using the Big Five Personality Dimensions, explain Madolffs personality relative to
each of the dimensions. Document each with an example of each dimension.
b. Using the concepts of Type A and Type B personality and that of Locus of Control,
explain what aspects from those concepts were necessary over this same period of
time to prevent or stop Madoff from continuing with his behaviors.
(Challenging; p. 117; p. 125; Internet) Critical Thinking)