Answer the following questions:

Marks: 1
The CEO of The Limited Group attends the ribbon-cutting ceremony for the company's first
Express store that includes both women's and men's clothing. The CEO is fulfilling the role of
a _____.
Choose one answer.
a. liaison
b. resource allocator Incorrect
c. figurehead
d. spokesperson
e. entrepreneur

Entrepreneur, disturbance handler, resource allocator, and negotiator are all ____ roles of a
manager.
Choose one answer.
a. interpersonal Incorrect
b. informational
c. confliction
d. authoritative
e. decisional

A computer manufacturer is first divided into the following groups: Home Office/Personal
Use, Small Business, Large Business, and Educational Institutions. Within each of these
divisions, management is organized into finance, operations, marketing, and human
resources. This company is organized first by ____, then by ____.
Choose one answer.
a. function; customer Incorrect
b. customer; function
c. product; function
d. product; customer
e. customer; location

A former CEO at International Telephone and Telegraph had a reputation for publicly
humiliating subordinates who annoyed or disappointed him. This manager obviously needed
to improve his ____ skills.
Choose one answer.
a. conceptual Incorrect
b. diagnostic
c. functional
d. interpersonal
e. negotiating

When Robert Keening became the president of Snow Bird Airlines, he began meeting with
groups of employees to get their opinions on how to turn around the airline's declining sales.
This part of the decision-making process is an example of
Choose one answer.
a. Keening's leadership style.
b. trying to reach consensus.
c. identifying the problem. Incorrect
d. generating alternatives.
e. selecting an alternative.

Jacinda has to decide which departments will receive budget cuts due to the decrease in
company sales. She is acting in her decisional role as _____.
Choose one answer.
a. negotiator
b. resource allocator
c. disseminator
d. entrepreneur Incorrect
e. disturbance handler

The leadership style advocating that a leader involve subordinates in most decisions as well
as the assignment of tasks is called _____.
Choose one answer.

a. laissez-faire Incorrect
b. hands-off
c. existential
d. authoritarian
e. democratic

A group of design engineers for Ford Motor Company spends two months in the summer in
the Arizona desert researching fuel performance at extreme temperatures. Ford uses the
results of these tests to improve the quality of its automobiles. The group of engineers is
engaging in _____.
Choose one answer.
a. applied research
b. product design
c. basic research
d. design planning Incorrect
e. horizon planning

Committees and task forces represent ____ groups within an organization, whereas employee
bowling teams and gatherings represent ____ groups.
Choose one answer.
a. staff; line Incorrect
b. formal; informal
c. staff; staff
d. informal; formal
e. line; staff
As Kyle conducts his annual evaluations of his employees, he notices that Connie and
Debbie have both been less productive since they were relocated in the same department.
Kyle is in what stage of the managerial decision-making process?
Choose one answer.
a. generating alternatives
b. conducting evaluations
c. selecting an alternative Incorrect
d. identifying the problem or opportunity

e. implementing and evaluating the solution

Which of the following statements is false?

Choose one answer.
a. Managers often work more than forty hours a week.
b. Managers are responsible for coordinating the organization's resources.
c. Under the government wage regulations, managers must be paid overtime for
work in excess of forty hours a week.
d. To be effective, managers must lead and motivate. Incorrect
e. Typically, the number of hours a manager works increases as he or she moves up
the corporate ladder.

Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, by
doing this it is ____ its Oreos line.
Choose one answer.
a. refining
b. implementing Incorrect
c. extending
d. heavily advertising
e. applying

Wesley is a manager in an organization where a great deal of interaction is required between

himself and his workers and new problems arise frequently. Wesley is likely to have
Choose one answer.
a. a wide span of control. Incorrect
b. little authority to delegate.
c. decentralized power.
d. departmentalization by consumer.
e. a narrow span of control.

It is important for a manager to understand the ____ of subordinates in order to encourage

effective performance.

Choose one answer.

a. control needs
b. leadership skills Incorrect
c. standards
d. financial needs
e. motivations

A committee created to investigate a major problem or pending decision is called a/an _____.
Choose one answer.
a. ad hoc committee
b. standing committee Incorrect
c. task force
d. work team
e. venture committee

When demand exceeds capacity, all of the following are reasonable options for the firm
except
Choose one answer.
a. operating overtime hours to meet the demand.
b. starting a second or third shift.
c. subcontracting part of the work to other producers. Incorrect
d. turning away some long-time customers.
e. expanding the capacity of the current facility.

Marks: 1
The television has undergone a large number of changes since its introduction. For example,
Sony now produces not only color televisions but also such innovative products as
televisions that include video equipment. This sort of product evolution is referred to as
product _____.
Choose one answer.
a. extension

b. design planning
c. differentiation
d. integration
e. expansion Incorrect

During the process of operational planning, management must compare market demand
with _____.
Choose one answer.
a. market supply
b. consumer demand
c. planned supply
d. available human resources Incorrect
e. capacity

The book, The Wealth of Nations, published in the eighteenth century, emphasizes the
power of _____.
Choose one answer.
a. job rotation Incorrect
b. technical job training
c. job specialization
d. job design
e. assembly-line production

R&D activities aimed at disclosing new knowledge that has some potential use are known as
_____.
Choose one answer.
a. development and implementation
b. applied research
c. basic research
d. product design
e. design planning Incorrect

Shane does not specialize in a particular function; instead, he provides overall guidance and
leadership for the company. Shane is an administrative or ____ manager.
Choose one answer.
a. marketing
b. first-line Incorrect
c. general
d. operations
e. human resources

Probably the most obvious advantage of a matrix structure over the bureaucratic structure is
that of
Choose one answer.
a. added flexibility.
b. improved motivation.
c. improved communication within the organization. Incorrect
d. more personal growth and development of employees.
e. lower salary expenses; because people are doing more work, the organization does
not need to hire as many people.

A Boeing factory in Everett, Washington, manufactures 787 Dreamliner jet aircraft. What
type of layout is most likely to be used in this factory?
Choose one answer.
a. output
b. fixed-position
c. product
d. process Incorrect
e. cell-rotation

If First National Bank were to assign one of its bank tellers to business merchants and two
others to individual accounts, it would be departmentalizing on the basis of _____.
Choose one answer.

a. location
b. population
c. customer
d. function Incorrect
e. service

In many cases, customers will travel farther to purchase a/an ____ than they would travel to
purchase a/an ____.
Choose one answer.
a. service; good
b. inexpensive good; expensive good
c. product; good
d. good; service
e. inexpensive service; expensive good Incorrect

As a scheduler, Wanda is concerned with the sequence of workstations that the materials
will follow. This sequencing is called _____.
Choose one answer.
a. product flow Incorrect
b. critical path
c. inventory control
d. routing
e. timing

The first step in the managerial decision-making process is to

Choose one answer.
a. evaluate the problem.
b. create a problem opportunity.
c. identify the problem or opportunity.
d. identify a solution to the problem.
e. generate alternative solutions to the problem. Incorrect

Liz Claiborne, Inc. has a system that combines the use of computers to aid in the
development of products and the use of computers to plan and control manufacturing
processes. What is this combined system called?
Choose one answer.
a. computer-aided design Incorrect
b. computer-integrated manufacturing
c. flexible marketing
d. computer-aided manufacturing
e. computer robotics
Deborah works for Northrop Grumman Corporation. She is assigned to a group of employees
who work on solving quality issues the company is facing. Deborah participates in a/an
_____.
Choose one answer.
a. quality circle
b. employee group
c. total quality management program Incorrect
d. inspection control group
e. quality review committee