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Social KM Café

July 9 & 10, 2008

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Social KM Café
July 9 & 10, 2008

About The Social KM Café

The Flavor Knowledge management systems, which facilitate the aggregation and
dissemination of a company's collective intelligence, provide numerous
of Social KM
benefits, including enabling innovation and improving process efficiency.

In the early days, Knowledge Management (KM) was primarily about

capturing all the messy unstructured information in an organization; making it
searchable and easily accessible to employees. It’s still what most companies
mean when they talk about KM - so much so, that most IT managers think this
is all there is to KM.

KM KM in this techno-centric form grew up with the development of the Internet,

organizational intranets and portals and the widespread use of electronic mail,
word processing softwares, corporate search engines and the like. It is
fundamentally technology driven; usually by the IT department. It is centrally
controlled and top-down in nature.

And now as these tools migrate into organizations people are talking about
KM 2.0, a flatter, more fluid networked organization built around social tools,
as opposed to the previous KM 1.0, a traditional top down command and
control, hierarchical organization built around traditional centralised IT

Streams of data are made available in a flash through a Web portal. But as the manufacturers
found out, portals are only effective if they deliver something that users want and with
which they can engage and successfully implementing these systems can be a challenge.

While many organizations took a techno-centric path other The Taste of

organizations were starting to practice a form of KM that relied not
Social KM
on technology but on soft tools that enabled people to share
information face to face - tools such as communities of practice,
after action reviews and peer assists. Tools that allow people to
build communities.
KM is

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Social KM Café
July 9 & 10, 2008

Inside The Café

KM is fundamentally social The Ingredients

The key word in all of this is the word social.
Social KM is an emerging social or community model of KM and a very
powerful one as it clearly places responsibility for knowledge sharing and
making knowledge productive in the hands of the individual and how they
socially relate and share with other people.

And so in this world we have two categories of social tools – soft-tools Techno-centric
such as after action reviews and knowledge cafes and techno-tools such
as wikis and blogs – an incredibly powerful combination.

So if the central question was: “How do we make people share?”

an incredibly
now it’s becoming: powerful
“How do we better share, learn and work together?”

And is asked by everyone!

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Social KM Café
July 9 & 10, 2008

Inside The Cafe

Benefits you get The main advantage of adopting a social approach to KM is that it
dramatically enhances an individuals access to information and
knowledge and thus their understanding of their business world
and thus improves:
their decision making capabilities;
their ability and desire to innovate;
their responsibility for their work and to take action.

KM is a social Several important benefits:

Improved peer to peer coordination, colaboration, and
phenomena, where
knowledge sharing.
people come together
Easier to find relevant information, knowledge, and
to share their people with the needed experience and knowledge.
knowledge, learn, and Enhanced understanding that leads to better and faster
to work effectively decision making.
The early detection of opportunities and risks.
Improved buy-in for organizational objectives and
responsibility for work.

Several outcomes at the end of Social KM Café: “Act (the knowledge)

Got a good overview of the two types of social tools : soft-
don’t just converse,
tools and techno-social-tools and how to use them.
execute with all your
Grasped the concept and importance of knowledge
networking and have new ideas for improving your heart, once you have
networking skills Realized your role as an individual and mastered it …”
your responsibilities as a knowledge worker. - Bima and Dewa Ruci
Understood the concept of knowledge trading and how to
(Wayang Spirituality)
better collaborate and to share your knowledge.
Appreciated the barriers to knowledge sharing and how to
overcome them.
Understood the role of measures, targets and rewards in
knowledge sharing.

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Social KM Café
July 9 & 10, 2008

How we blend it for People

Many industry experts might argue that Knowledge Management (KM)

as a business practice, is still emerging and KM is rapidly becoming a
driving force behind an organization's ability to successfully navigate
through the unpredictable seas of a beaten economy, a corporate
environment plagued with scandal and increasingly global competitive
KM is rapidly
becoming a driving By leveraging people knowledge in ways that positively impact the

force behind company's bottom line these companies are the ones that are well
positioned to weather the storm and out-perform the competition in
both the best and worst of times.

People-centric form of KM has evolved in parallel with the techno- People Centric
centric variety and is more about informal learning, collaboration and
approach offers
inter-personal knowledge sharing. The aim is improved decision
the shortest
making, greater creativity and innovation where as techno-centric KM is
more about efficiency – being able to quickly find the right information
path value as
when you need it. experts
naturally rise to
But quite separately, while all of this was taking place, social tools were
the surface and
starting to evolve on the web: blogs, wikis; social tagging and the like.
become visible
These tools are very different to traditional corporate knowledge sharing
through their
They were originally not developed by the large software developers and postings
though that is changing. They are often open source and free or very
low cost. They are built around open protocols.

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Social KM Café
July 9 & 10, 2008

The Chefs

David Gurteen
(www.gurteen.com) has over 30
years' experience working in high
technology industries and has
worked as an independent
consultant for the last decade.

He is an avid networker, speaker,

facilitator and coach and regularly
presents on various aspects of
knowledge management and
personal learning. He is well known
for his knowledge cafés that bring
people together to have open
conversations about subjects that

David Gurteen is the founder of the

Gurteen Knowledge Community - a
global learning network of over
15,000 people in 154 countries.
David Gurteen

The community is for people who are committed to making a difference: people who wish to
share and learn from each other and who strive to see the world differently, think
differently and act differently.

David will be the Keynote Speaker on this event and will be sharing his extensive experience on
Social Knowledge initiatives.

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Social KM Café
July 9 & 10, 2008

The Chefs

Alvin Soleh was first introduced to Knowledge

Management in 1998 when he further studied the
Learning Organization & e-Learning system. Since
then, Alvin has put his passion on KM and
eversince, he becomes more active and involved in
such related activities.

Alvin has teamworked with KM practitioners &

experts worldwide, he has involved in several
regional KM projects such as:
Karl-Eric Svieby through Sveiby Knowledge

Melissie Rumizen KM Champion of Buckman Labs,

Dr. Ravi Sharma KM professor from Nanyang
Technological University Singapore,
and David Gurteen a passionate KM networker with
his well-known Knowledge Café and Social KM
Alvin Soleh
Beside continuously studying and implementing KM concept from worldwide KM practitioners,
Alvin has also formulized several KM concepts based on his broad experiences, from designing,
implementing, up to measuring KM initiatives that align with organization’s business needs and
communities of practice which support them.

Alvin’s passion towards KM grows even stronger along with developing Indonesia’s KM
communities, and he has more inspired by the fact that KM does helps many organizations
which have carry out the initiatives very well.

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Social KM Café
July 9 & 10, 2008

The Chefs

KM Plus – Learning Lead is one of the most leading Knowledge

Management consultant firm in Indonesia with the main focus on
process & people initiatives. It is formed by a group of professionals and
KM Plus –
business entrepreneurs who have a high commitment to provide
Learning Lead premium class of service in knowledge and people development area.

KM Plus – Learning Lead helps companies to succeed, by Retain and leverage

using the power of their workforce to focus and execute the
organization’s most
top business priorities; and at the same time, to retain and
important assets: it’s
leverage the organization's most important asset: The
Organization's Knowledge and Talents
Knowledge and Talents

The goals of KM Plus – Learning Lead are:

Identifying gaps and working through the challenges, implement a
systematic approach in developing and managing organization's
We are To support our clients in getting in-depth understanding of their

cultivating and current condition, identifying clear objectives for the desired state
in the future, and to discover the link in between
unleashing our
Committed to support our clients to achieve their highest business
Clients’ potential

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Social KM Café
July 9 & 10, 2008

The Menu

Day One
Time Activity
08.30 – 08.45 Begin with the End in Mind
08.45 – 9.30 KM 2.0 – KM goes social
Social KM 9.30 – 10.00 Making Connections

Café 10.00 – 10.30 Coffee break

10.30 – 11.15 Personal Knowledge Sharing

11.15 – 12.00 Business is a Conversation
July 9 & 10
12.00 – 13.30 Lunch and Socializing
13.30 – 14.00 The Knowledge Café Process
14.00 – 15.00 Experiencing the Knowledge Café
Ritz Carlton 15.00 – 15.30 Coffee break

Jakarta 15.30 – 16.00 Learn before, during, and after

16.00 – 16.30 Story Telling

16.30 – 17.00 Review of the day

Day Two
Time Activity
08.30 – 09.00 Review of day One
9.00 – 9.30 Rewarding Knowledge Sharing

9.30 – 10.00 The Role of Social Tools

10.00 – 10.30 Coffee break

10.30 – 11.30 Using Social Tools

11.30 – 12.00 Action Café

12.00 – 13.30 Lunch and Socializing

13.30 – 15.00 Blending KM in Organization

15.00 – 15.30 Coffee break

15.30 – 17.00 Action Plan, Summary & Wrap-up

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Social KM Café
July 9 & 10, 2008

Who should attend

We believe that following departments or individuals will get most of the benefits
in attending the Social Knowledge Management Café:
KM Practitioners
Learning and Development Practitioners
Human Resource Practitioners
Business Managers who wants to learn KM benefits for business organisation

For two days event, the Social KM Café Investment is Rp. 4,750,000,- /

We are also offering more competitive investment package for

Company; free for one person for registering four persons
Social KM Café
July 9 & 10
Ritz Carlton

Booking and Registration

For booking and registration please contact us at:

Putri putri@learning-lead.com +622199798873

Nunik nunik@learning-lead.com +62816771991
KMPlus Office info@learning-lead.com +622184932386

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Social KM Café
July 9 & 10, 2008

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